Clifford James Reviews

Feedback for www.clifford-james.co.uk has been compiled from57183 Customer Reviews

Feefo member since
22/05/2008
Clifford James sells mens and womens shoes and clothing, and has a database of over 600,000 loyal customers. Although, the business has become one of the largest suppliers of shoes in the UK, we have never lost sight of what has taken us here, namely quality and value for money.
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Date	Product	Rating	Customer Review	Reply from www.clifford-james.co.uk
24-Jan-2013	Large Casserole Pot Customer also reviewed: 3 Piece Pan Set Cast iron Frying Pan etc.	Service Product	Service rating : The items should have been delivered whilst we were off work but due to stock shortages and quality issues with the frying pan we have ended up receiving four orders. I requested Saturday delivery for the redelivery of the late items and the frying pan which so far we have received two heavily chipped frying pans as we are now at work Monday to Friday. Whilst this was agreed on the phone the delivery still came mid week. Whilst the helpline people have been really helpful the delivery issues and quality issues have been annoying and time consuming to deal with. We waited in one Saturday waiting for a delivery. Product rating : Used it lots and it is lovely to use. Great cooking in it and easy to clean. Read more	Thanks for your feedback. This is disappointing to read, we'll be in touch to make sure this is finally resolved and to make this up to you. All the best Tom
04-Jan-2013	Large Casserole Pot	Service Product	Very fast delivery. Read more	Thank you !
21-Dec-2012	Large Casserole Pot	Service Product	Service rating : excellent friendly service, responsive & helpful. Product rating : Just as decribed in the catalogue, superb value for money! Read more	Thank you so much for taking the time to leave this feedback – much appreciated.
05-Dec-2012	Large Casserole Pot Customer also reviewed: Clear Vision HD Night Optic Glasses	Service Product	Excellent Service Read more	Thank you very much
18-Nov-2012	Large Casserole Pot Customer also reviewed: 3 Piece Pan Set Cast iron Frying Pan etc.	Service Product	very bad did not do what they promised.Still ongoing Read more	Thanks for your feedback. My sincere apologies for this, it is so unusual to have any kind off issue with this Pan Set. I will arrange for Carol from our customer service team to contact you today to fully resolve this. All the best Tom
16-Apr-2012	Large Casserole Pot Customer also reviewed: 3 Piece Pan Set Cast iron Frying Pan etc.	Service Product	I purchased a set of cast iron pans last November as a Christmas present for my daughter. She was very pleased with them and began using them. However, when she was frying onions a portion of the enamelled interior exploded off one of the pans. She was extremely lucky that this hot and sharp projectile did not hit her. I reported the problem to Clifford James on 21st February. After four further e-mails and some bluster about how many of these pans sets have been sold, the pan was collected but SIX WEEKS later we have heard nothing: NO acknowledgement; NO apology; NO explanation; NO replacement pan; NO analysis of the fault and NO compensation. I really cannot believe the company has any concern at all about having delivered a faulty and potentially dangerous product and their attitude to customer service is such that I would not recommend buying anything from them. Read more	Thank you for your feedback and I am so sorry for the distress caused by the manufacturing default with the Cast Iron Frying Pan. Having checked your account I can see that you have been in direct contact with Emma from our customer service dept who has apologised and arranged collection on the pan from you. I can confirm that the pan is being returned to the manufacturer for further inspection and we issue you with a refund for the pan. A replacement frying pan has also been despatched to you as a way of an apology. I am very embarrassed and would like to personally apologise for the trouble you have been put to and hope this extremely rare incident will not deter you from ordering from Clifford James in the future. Kind Regards Louise Clifford James
08-Jan-2012	Large Casserole Pot	Service Product	Service rating : Product despatched in good time. I was able to track the delivery process too. Product rating : Excellent value.	No Comment
06-Jan-2012	Large Casserole Pot	Service Product	Service rating : Efficient and quick response. Poorly packaged and so chipped but replacement quick organised. Product rating : Very heavy and ill fitting lid Read more	Thank you for your feedback. Really sorry to hear that Casserole Pots has not met your expectations. We are always looking at ways to improve our service and product range. This is the main reason we have joined forces with Feefo; to try and identify areas that we could place even greater effort to excel in. So any feedback whether good or bad, is welcomed Kind Regards Clifford James
03-Jan-2012	Large Casserole Pot	Service Product	Service rating : Excellent Product rating : Tip top	No Comment
03-Jan-2012	Large Casserole Pot	Service Product	...	No Comment
19-Dec-2011	Large Casserole Pot Customer also reviewed: Medium Casserole Pot Cast Iron Skillet	Service Product	Service rating : Although some of the items arrived with some damage, one phone call and they were picked up again the next day and returned free of chargewith no quibble. Bear in mind these items were heavy and postage would have been costly - thank you for the great service Clifford James Product rating : Although the product was good and just the size we wanted it arrived with some chips due to poor packing and handling. Read more	No Comment
18-Dec-2011	Large Casserole Pot Customer also reviewed: Medium Casserole Pot 3 Piece Pan Set etc.	Service Product	There was a technical hitch with the the amount of the bill, but when I rang to sort this out it was done quickly and the relevant amount was soon credited back to me.	No Comment
08-Dec-2011	Large Casserole Pot Customer also reviewed: Square Roasting Dish	Service Product	Prompt delivery	No Comment
30-Oct-2011	Large Casserole Pot Customer also reviewed: Square Roasting Dish Cast Iron Skillet etc.	Service Product Latest Service Product	Items of the same order which are to be delivered separately, should have a comment to that effect on the delivery note. Otherwise one is left wondering with only half an order delivered whether a mistake in the supply process has been made. 30-Oct-2011 I have no further comments Read more	No Comment
23-Oct-2011	Large Casserole Pot Customer also reviewed: Square Roasting Dish Cast Iron Skillet etc.	Service Product	Service rating : very good service Product rating : a very good pot for soup and stews	No Comment
26-Sep-2011	Large Casserole Pot	Service Product	Service rating : Very prompt delivery Product rating : Product arrived without defect and have cooked my first great casserole!	No Comment
21-Sep-2011	Large Casserole Pot	Service Product	Service rating : excellant service, I would certainly use Clifford James again. Product rating : Pot is great looking, but I have not used it yet. next weekend	No Comment
19-Aug-2011	Large Casserole Pot Customer also reviewed: 3 Piece Pan Set Casserole and Skillet etc.	Service Product	Service rating : Good quality items for a great price, a lot of options and discounts. Product rating : Good looking , give le crueset a run for their money absolutly massive pan	No Comment
30-May-2011	Large Casserole Pot	Service Product	They provide an excellent service	No Comment
21-Mar-2011	Large Casserole Pot	Service Product	Excellent info about order location and delivery arrangements Read more	Thank you for your comments and recommendations, they are very much appreciated. We look forward to being of service to you again in the future. Kind Regards Louise Corbett Customer Service Director Clifford James
21-Mar-2011	Large Casserole Pot	Service Product	Prompt delivery, good product	No Comment
01-Mar-2011	Large Casserole Pot	Service Product	i AM VERY PLEASED WITH the product and it arrived promptly.	No Comment
18-Feb-2011	Large Casserole Pot	Service Product	Hi. Very good service as always. Cooking pot very good, excellent value. Well done. derek	No Comment
16-Jan-2011	Large Casserole Pot	Service Product	Excellent service. Amid all the pre-Christmas chaos caused by the awful weather, my order arrived within a couple of days of me ordering it. The packing was good and the cast iron casserole arrived in perfect condition.	No Comment
13-Dec-2010	Large Casserole Pot Customer also reviewed: Medium Casserole Pot Cast Iron Skillet etc.	Service Product	DO NOT ORDER FROM THIS COMPANY dreadful products were very poor quality, took advantage of the "dont leave negative feedback and we'll give you free returns" offer that was included in feefo email, however after a staggering 4 months of trying to arrange collections, rude abrupt emails from some woman called Emma Jones i eventually got the items collected and my mney back ... i will never use this company again recommend you do the same! spend more money on Le Creuset ... well worth it Read more	Thank you for your feedback. Really sorry to hear that our Cookware did not meet your expectations. I do apologise for the length of time that it took to finally complete the collection of your order and if any offence was caused by the wording of any emails from our customer service team. I can assure you that any abruptness was unintentional and that the member of the team that dealt with your query will be offered further training in this area. I can confirm that your return was received on the 19th of October and that your refund was issued the following day. Kind Regards Clifford James
07-Nov-2010	Large Casserole Pot	Service Product	!st time I have ordered with Clifford James would definitely use them again.Goods arrived in perfect condition and within the time they stated	No Comment
07-Oct-2010	Large Casserole Pot	Service Product	Fast delivery at a good price	No Comment
26-Sep-2010	Large Casserole Pot Customer also reviewed: Square Roasting Dish	Service Product	Great prices	No Comment
19-Sep-2010	Large Casserole Pot	Service Product	good quick service and delivery!	No Comment
18-Sep-2010	Large Casserole Pot	Service Product	Parcel arrived promptly, securely packed and in good order	No Comment

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