Anonymous Customer wrote on 16-Apr-2012
I purchased a set of cast iron pans last November as a Christmas present for my daughter. She was very pleased with them and began using them. However, when she was frying onions a portion of the enamelled interior exploded off one of the pans. She was extremely lucky that this hot and sharp projectile did not hit her. I reported the problem to Clifford James on 21st February. After four further e-mails and some bluster about how many of these pans sets have been sold, the pan was collected but SIX WEEKS later we have heard nothing: NO acknowledgement; NO apology; NO explanation; NO replacement pan; NO analysis of the fault and NO compensation.
I really cannot believe the company has any concern at all about having delivered a faulty and potentially dangerous product and their attitude to customer service is such that I would not recommend buying anything from them.
Clifford James wrote on 18-Apr-2012
Thank you for your feedback and I am so sorry for the distress caused by the manufacturing default with the Cast Iron Frying Pan. Having checked your account I can see that you have been in direct contact with Emma from our customer service dept who has apologised and arranged collection on the pan from you. I can confirm that the pan is being returned to the manufacturer for further inspection and we issue you with a refund for the pan. A replacement frying pan has also been despatched to you as a way of an apology. I am very embarrassed and would like to personally apologise for the trouble you have been put to and hope this extremely rare incident will not deter you from ordering from Clifford James in the future.