We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Only retailer I would buy a shirt from - sizing is great and quality good
Had to return 3 shirts (my loss of weight) and despite being out of the period of warranty CT still swapped. There was a slight hiccup on size sent but part of that was my fault. In the end I opted for credit and ordered 5 new shirts. These arrived timely as usual.Despite the hiccup I feel that CT acted professionally throughout and I feel that marking them down would be unjust.
Excellent customer service from Oliver and Emily. They both go out of their way in order to make the customer in which case was myself feeling satisfied and happy. Both Oliver and Emily are a credit to Charles Tyrwhitt.
Could you please ask someone to call me from either your store or head office as on a recent visit which was Saturday 31st January I had a little issue which saddened me and on this occasion I didn't go away with high expectations which I always get from your store.
As a person who works in customer service as well I can say this is the best I have had in some time! James was incredibly helpful and completely honest. Things like that make the experience.
Very easy to use website and very prompt delivery again
Customer service by all staff at your Bluewater store could not be better.
Nothing was too much trouble for Sam Parr. Well done.
Brilliant - Excellent service from all departments.
Such a nice letter from Chas.Tyrwhitt last October 2014 enclosing a £10 voucher that I was unable to use within the timescale set. Maybe it could be extended so it could be used soon.Thank You.
Amazing sevice - I ordered shirt in store Friday lunctime as they didnt have my size in store and it arrived by courier Sat morning , with no charge for delivery.
Their product is very good, service excellent, staff in Brent X store very friendly and efficient.
Will definately buy from them again!
One of my favorite stores
Great Company, Excellent Service.
First class service from ordering to delivery.
Your service was okay. The shirts came in a nice box and they look good. However that is what I expected. You let me know that one was out of stock it happens.
I received the service I expected.
Very glad you have re-introduced the 35" sleeve in size 15" collar shirts!
excellent customer service, constant updates on the progress of the order and delivery. Excellent quality of shirts.
|s usual the staff at the Cambridge store were attentive and helpful.
Very helpful and friendly staff
Excellent from point of order to delivery.
Fast delivery, well packed, clear instructions for return