We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Prompt, courteous service as one would expect from Charles and the gang! A slight hiccup with the online discount code was quickly resolved by the telephone service department in London. A satisfying consumer experience all round!
Always a great shopping experience...
First class service. Quick delivery. Well packaged.
We had to leave the trousers from a previous purchase (of a suit) for minor alterations, which were promised "by Saturday". Right on cue, early Saturday, we received a message that the trousers were ready for collection. The company met its promise... Whilst there, my son tried on a coat for size (they did not have the colour in stock at the time), and once satisfied, it was a smooth and easy transaction to order one. This was promised "by Thursday", by courier - and the coat arrived precisely as promised, and delivered at the forecast time. Service on the day, and after care simply could not have been better. You can be sure, "we'll be back"! Thank you.
Josh took the time to introduce me to your shirt sizing and styles so I could buy a few in the store and get comfortable with the opportunities for future on line shopping.
Wanted shirts. Got shirts with the help of the guys there
I had a small problem with a shirt I had bought in Manchester. As I was in London I returned it to the Blomfield Street store, who accepted the return without question and ordered up a replacement online as they didn't have the size in store. The experience was rapid and seamless.
First time customer and would definitely go again
Ordered on Sunday, delivered on Tuesday morning. What's not to like?
FAST AND EFFICIENT
Can't fault your excellent service.
The marketing brochure and internet site are both spot on with products / styles which cater for individual needs. Extremely easy to select and order with a very good home delivery supplied by Hermes
top quality. website easy to use. delivery quicker than predicted
Quick no fuss procedure, prompt delivery
Most helpful when I rang about the problem with one of the shirts which was way to big for a size 10
A replacement was sent straight away and I returned the faulty shirt free of charge
I wanted to exchange two items (I'd ordered the wrong size of shirts ordering online ). It was absolutely no problem - new order confirmed within two minutes!
Fast delivery. Quality items
I love the quality of the clothes and the level of service i got from the staff at the 7th ave location.
Staff always helpful. I often go into the shop but recently ordered online and returned for change in size as I had ordered incorrectly and couldn't believe how easy and helpful it was dealing with the the return at shop.
Attention - not intrusive; gave us a few minutes to look round, then excellent help by a pleasant assistant, giving advice and information. Another assistant took over for a different item, - again most helpful, not pushy or patronising, and with a smile. An enjoyable experience which results in our looking forward to further visits.
Excellent service and products as usual!
Because I had made my purchase at £22.50 per shirt and then received another promotion at £19.50 per shirt. Not impressed!
Super helpful chap (Kofi) in your Jermyn Street branch. I was in and out with exactly what I needed in 10 minutes flat.
I am quite happy about the quality of the shirts and the procurement process.