We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Staff are always very friendly , patient and helpful
Very efficient and the delivery was faster then expected. No complaints whatsoever.
Overkill on advertising. Suggest the number of brochures circulated is reduced other wise you will generate a negative reaction from customers.
First class service
Very efficient and speedy delivery.
The service was good.
Usually very good and reliabel, but had real problems with trying to get hard copy vouchers delivered, gave up after 5th time (these were given as a gesture of goodwill when a refund went astray!
Fast efficient service great communication and excellent products
Regular customer .. great srrvice
The products are excellent. My experience yesterday was a little disappointing though. I was looking for a tie to match a shirt and jacket previously purchased at Tyrwhitt a month ago. I went to the flagship store in Jermyn Street and found exactly the tie on a model display. Unfortunately, I was informed that it was out of stock in the shop, at the warehouse, and not showing in any other stores. A new delivery could be expected towards the end of March. The assistant did go away and check on his computer. The one on the model could not be sold apparently. I had additional shopping to do so walked round to Regent Street and by chance decided to check the Tyrwhitt store there - unbelievably there were half a dozen of these ties on the rack. I bought one plus a hank to match and am very happy, but cant help feeling that the system of stock control is a bit lacking.
on line shopping easy
Service excellent as always.
CT were very responsive when I made my 2 telephone calls
Superb service.prompt delivery which is always on time.Would thoroughly recommend this company.
Excellent customer service the sales assistant was very helpful and accommodating
I didn't have much time. The goods were laid out neatly, prices clear, staff polite.
Always excellent service !
Delivery was by 11th February. Did not arrive till Monday 13th February. Flew to Goa 13th of February without the shorts. Not good. Hermes was the courier. Any company using this courier are in for poor feedback as the courier cannot deliver on time. Will have to rethink purchases from Charles Tyrwhitt
Need to let me know when there aer offers on as huge savings
Efficient courier. Parcel well wrapped. Goods as described. Perfect!
Very friendly and helpful service received. She gave me measurements then the space to make own decisions and time to see options before guiding me at end with own few recommendations. Great experience.
I've ordered the shirts on line with the delivery to Canary Wharf store. I was told about 4-5 delivery time.
A) I didn't receive confirmation email or a call when the shirts arrived
B) I have learned that when ordering in store I can have next day delivery to the store, which wasn't an option when ordering over the phone
C) online purchase does not allow opt-in delivery to the store
D) when ordering on phone, with delivery to the store, I was charged delivery fee, where's when ordering in store for store delivery you don't pay delivery! Ref: T2644715
Happy with the service
Online ordering is quick and easy however returns and refunds are not .I would only buy from the shop in future,