We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Great website, choice and delivery.
Very helpful! Excellent products!
Great quick service, free returns for first order is a great idea while you are trying to find the size you need.
god service provided
Great service - amazing 6 month return option too. Always experience really helpful staff in stores. The non-iron shirts really are the best on the market - I've been wearing mine for half a year now and they still look crisp and new!
staff very helpfully on the phone
Always a very speed and easy process when ordering.
Usual good service, prompt and everything arrived in good condition
First Class Service I Will Certainly Recommend You Thank You
quality product, sometimes a little pricey, but they go hand in hand
For once your service was very poor.I ordered the midnight trousers waist 40,but with trouser length 31.That required a tailoring adjustment as the std length is either 30 or 32.The trousers arrived completely unfinished and had to be returned.This caused quite a lot of frustration.
As always a superb customer experience
Second to none. Definitely as good as one could expect.
I phoned Glasgow, Buchanan Street store on Friday to see about getting a pair of shoes ordered in that they did not have in stock. (Steven in the store processed this request and advised shoes would be in following week. The shoes arrived on Monday and I was able to pick them up from the store.
On Monday in the store I was served by a girl, unfortunately did not get her name.
Again the service was excellent
The quality of the products are great, though feel cheapened by always being on sale. I was disappointed to find that it took nearly 15m for someone to help me in the NYC store on 50th St. Even then, I had to track someone down who was just folding shirts instead of helping customers.
My son loves his shirt which he was able to exchange for a different size so easily after a phone call to the customer services department who could not have been more helpful. Love your shirts and will definitely buy more shirts from you in the future.
You do what it says on the tin.
My wife went to buy for me 4 shirts. Of all 4, 3 turned out to be bad, and I had to return them to your store in New York, on 7th Ave. 1 was torn. 2 were different size than the one I wear. Terrible service. Also, when I went to the store, they paid little attention to me, perhaps because I came from my gym, and wasn't dressed properly?!
I had to replace 3 shirts which I bought on Saturday in DC, and they were very nice. Thank you!
Great products, value for money and always very helpful staff
very impressed, especially the sending of the not in stock item separately. Web site & ordering very easy
Excellent customer service
The sales assistant kept speaking with his friend whilst I was waiting to be served. Eventually he tore himself away from a much more interesting encounter and asked if I wanted any assistance. It subsequently took him 3 attempts to search for my correct size of show as he kept forgetting the size which I requested (a not too complicated size 9!!). The other assistants were much more proactive!
Service really good, the sales girl was extremely helpful identified several products to assist with my demands and requirements. Shirt fitted perfectly, slim rather than the classic I chose - my partner is extremely happy.