We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Good quality wares with a quick delivery and returns service. You are always kept in the loop as to where your order is.
Very curteous and professional assistance was provided by Michael during our visit to the store. He was very helpful and a joy to work with. We look forward to coming back and dealing with him again in the future.
The quality of product and service were excellent.
Service was helpful. Store inventory was low, not much selection.
Sales person helped order what I wanted for next day pickup.
I initially placed my order through my MasterCard because I had enough limit but when I called to change the shipping method I provided my VISA for additional $12+ but the entire order was put through my VISA which I was not aware or told by Charles Tywhitt. a few days later, I noticed my VISA limit has gone into minus and I have incurred fees for every day that my account was in minus and I was not even aware of it!
when I called your team, it was then when I was told that CT uses only one CC details and the very last one for the entire order.
That did not change my situation and I still had to pay the bank.
The goods and service were very good.
The return and replacement service is outstanding, as is the speed with which it is carried out.
Love the customer service with the personal message from company owner + giving us his personal email.
Very happy with shoes and shirts.
Very quick delivery. Everything exactly as ordered and very well packed.
Great experience and I will return.
I can strongly recommend them.
Quick delivery and goods up to expected std
Excellent customer service. Bought four shirts. One of them was slightly too tight. No issue. Shirt was swapped in store for a new one. Been a long standing customer. Always a pleasure to buy from CT. Great fitting shirts, suits and chinos. And in the unlikely event there is an issue you are well looked after.
As always, quality merchandise sent through in a professional manner. Charles Tyrwhitt is my first priority for selecting menswear.
Very prompt service from selection to delivery.
Excellent Service & Pricing
Timely, efficient and faultless.
Delivery took a while 3-4 weeks
Met best expectations.
I was looked after by Lyndsay in the Swindon Outlet shop. Excellent service.