We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Quick service great shirts
Overall service was good shirts arrived on the day they said it would. Only complaint I have is that I ordered 5 shirts with normal cuffs and I get 4 with and 1 with cuffs that require cuff links . Can't be that difficult can it?
Swift accurate service
Service is first class
Have had to return one shirt due to a flaw in the fabric (don't have a replacement yet) so it's a bit hard to rate at this point. It's disappointing, after waiting so long for the product, that the quality assurance process didn't pick up the problem.
On time delivery. Good packaging
Great company to deal with Delivery on time
Excellent service. Delivered very quickly. When I phoned with a query I was treated with courtesy and reassurance. I am very pleased with the service.
Excellent quality and speedy delivery.
Good catalogue & efficient postal supply.
Call centre staff were extremely helpful in guiding me through a return and replacement when I ordered the incorrect size .
You could reduce the frequency that you send brochures. Once a week is a little too often when most people on buy shirts a few times a year...
great experience and good value
Good and attentive staff.
The shirts fit perfectly and the quality is superb (they even have metal collar inserts instead of cheap plastic ones). It is like receiving tailor-made shirts. The shirts and ties were delivered to my home within a week - excellent service. I will certainly use the company in the future, and will recommend it to others.
I thought the service was excellent, everything was perfect, thank you. Jacqui
Excellent very fast and effective service.
Easy website to navigate. Easy to order. The order came early and it was correct. The quality of the shirts was excellent.
Staff at the NYC store was friendly and helpful. Love the clothing.
Delivered on time and well packaged
Dispatched promptly and arrived quickly. Online purchase was easy, follow-up comms were good.