We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Upon returning the first shirt with a fault of my own measuring, true to their word I was given a speedy refund. First Class service.
Delivery is as promised, and very reliable. Some time ago I was given a shirt as a present, which unfortunately was the wrong size. Charles Tyrwhitt exchanged it straight away with no hassle at all.
I have been buying shirts from Charles Tyrwhitt for about 10 years now and i still have the first shirt i bought all those years ago, they are excellent value for money, they will not wear or wash out,they feel good to the touch and when worn.
The company delivers an excellent service and have very courteous, professional and helpful staff.
I have always been more than satisfied with their products and aftercare.
Excellent as usual.
Great service and price, quick delivery, comfortable shirts.
Fast delivery, good quality26-Apr-2015Good, I have always been a Lewin customer but their quality and range has got less good
Excellent product and service!
First time of using this company. Good selection of shirts & great delivery service.
Service is excellent and meets standards of the best of the best if not better.
good delivery service and packaging
Although the Customer service from Charles Tyrwhitt is excellent the courier service is definitely the worst I have experienced. Goods were eventually delivered via Hermes UK 3 days late - this is undeniably the WORST courier service company in the UK (search Google for complaints).
Goods were 'tracked and out for delivery' at 05:28 on 18/04/15 - next entry on Hermes tracking at 19:56 on 18/04/15 stated 'Courier to Re-attempt on 20/04/15' . Courier admitted that no attempt to deliver to my address had been made on that day at all! Goods were eventually delivered at 18:30 on Mon 20/04/15. I had sat indoors waiting on all 3 days. No apologies to me from courier when questioned and he said that he ran out of time to make delivery on 18/04/15!! He really did not seem to care and told me to contact Hermes UK if I had a complaint! (Hermes UK does not provide a phone number to do this). I informed Customer Service at Ch. Tyrwhitt who have kindly refunded delivery charge to me.
In future please DO NOT despatch my orders by Hermes UK - use Royal Mail instead or a better courier service. If goods are despatched via Hermes UK in the future I will close my account immediately!!
Ch. Tyrwhitt you offer a great service and excellent value which is completely let down by this poor courier service - please change before you reputation is tarnished! I hope this feedback is passed onto the relevant manager at Ch. Tyrwhitt.
Many thanks, *Personal details removed by Feefo*
Just why I expected
Prompt and efficient
prompt delivery and quality products
great comms throughout transaction
As we're regular customers, that speaks for itself. Would go nowhere else for shirts.
Efficient and well packaged.
Good, informative website. Efficient service. Good delivery service.
When I telephoned customer services to find out how to return the belt as it was faulty (see below) I was dealt with kindly and professionally. The replacement belt has yet to arrive, however.
Quick and professional service, very good website and lovely packaging and welcome letter.
Very effecient. Was not sure what length of sleeve to order on my shirt as thE sizes given did not relate to anything. I ended up ordering a 33 inch sleeve as a gues but my arms are not 33 inches long!! Some explanation of point of ordering would be good.
Easy to use