We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Arrived promptly although some shirts badly creased unlike previous orders.
Very efficient and e cel lent telephone service
Superb service and delivery
Normal postage paid, delivered next day! Brilliant
Always helpful. Follow the suggestion below if you really want to improve your service. The Rohan Fenland Shirt range has got it right.
I first went in the shop, from Brent Cross, and i remained impressed by the costumer service provided. I needed to know my size for a shirt, and the girl that helped me, basically managed to do in 2 minutes what m&s employees did not succed in 10. She maid everything look like easy, and even fun. For the first time for me, shopping had felt fun :))
Good service all round.
Good service came sooner than expected, free postage would raise it to excellent
Efficient and friendly
Easy to use website, quick postage
The only hiccough is the confused marketing. For eg, you have daily offers that show up on my Facebook newsfeed (like 2 shirts for £45 with free delivery) but the links seem to be invalid!
Really first class clothing and service
I placed my order on line on Sunday and requested next day delivery, as it was my husbands birthday on Tuesday.
I received lots of emails saying it would arrive by 19th but it didn't.
I had to call to chase this order twice.
It would be far better for customer service to contact the customer when there is a delay rather than the customer having to do the chasing
Easy use website. Great product & speedy delivery.
No complaints at all about the service, it is excellent.
According to the online tracking, the parcel was delivered the day after I ordered it. In fact, it turned up left outside my front door a week later.
Delivered within claimed timing.
I got a good deal on the shirts and they came quickly, without fuss. Very happy with my shirts!
Good service Excellent product
Shirts arrived promptly and good q
I was rather disappointed that your range of classic shirts only had two which had the traditional single button on the cuff. To me, two buttons in a line parallel with the arm are just more of a nuisance to do up, and are scruffy if one is left undone! Put simply, I would have liked more of a traditional choice when it came to single cuff-buttons.
Fast and uneventful service, what more could you ask.
Purchased from CT before, always the same excellent service