Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 267782 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
5 Minute(s) ago

White pinpoint non-iron button down Classic fit shirt

Upon returning the first shirt with a fault of my own measuring, true to their word I was given a speedy refund. First Class service.

No Comment
11 Minute(s) ago

White satin stripe Slim fit shirt

  • Customer also reviewed:
  • White royal Panama non-iron Slim fit shirt

Delivery is as promised, and very reliable. Some time ago I was given a shirt as a present, which unfortunately was the wrong size. Charles Tyrwhitt exchanged it straight away with no hassle at all.

No Comment
16 Minute(s) ago

Denim blue business casual semi cutaway Classic fit shirt

  • Customer also reviewed:
  • Yellow soft touch bengal stripe Egyptian cotton semi cutaway Classic fit shirt
  • Pink diamond weave non-iron Classic fit shirt
  • etc.

Very good

No Comment
22 Minute(s) ago

Pink and navy gingham check washed favourite Classic fit short sleeve shirt

  • Customer also reviewed:
  • Raspberry gingham non-iron Classic fit shirt
  • Navy gingham check short sleeve non-iron Classic fit shirt

I have been buying shirts from Charles Tyrwhitt for about 10 years now and i still have the first shirt i bought all those years ago, they are excellent value for money, they will not wear or wash out,they feel good to the touch and when worn.
The company delivers an excellent service and have very courteous, professional and helpful staff.

I have always been more than satisfied with their products and aftercare.

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No Comment
1 Hour(s) ago

White Egyptian cotton puppytooth Extra Slim fit shirt

  • Customer also reviewed:
  • Lilac soft touch bengal stripe Egyptian cotton semi cutaway Extra Slim fit shirt
  • Denim blue business casual semi cutaway Extra Slim fit shirt
  • etc.

Excellent as usual.

No Comment
1 Hour(s) ago

White poplin non-iron Classic fit short sleeve shirt

  • Customer also reviewed:
  • Green and blue grid check non-iron Classic fit short sleeve shirt
  • Blue large gingham check non-iron Classic fit shirt

Great service and price, quick delivery, comfortable shirts.

No Comment
1 Hour(s) ago

Navy and blue gingham washed Oxford Classic fit shirt

  • Customer also reviewed:
  • Blue and pink tattersall check washed Oxford Classic fit shirt
  • Raspberry gingham non-iron Classic fit shirt
  • etc.

Very good

No Comment
1 Hour(s) ago

Navy and yellow multi check washed favourite Classic fit shirt

  • Customer also reviewed:
  • Chambray Classic fit shirt
  • Navy gingham non-iron Classic fit shirt
  • etc.
Latest

Fast delivery, good quality

26-Apr-2015
Good, I have always been a Lewin customer but their quality and range has got less good

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No Comment
2 Hour(s) ago

Navy grid dot socks

  • Customer also reviewed:
  • Burgundy grid dot socks
  • Navy mercerised multi stripe socks
  • etc.

Brilliant

No Comment
2 Hour(s) ago

Navy gingham non-iron Extra Slim fit shirt

  • Customer also reviewed:
  • Blue Egyptian cotton puppytooth Extra Slim fit shirt
  • White royal Panama non-iron Extra Slim fit shirt
  • etc.

Excellent product and service!

No Comment
2 Hour(s) ago

Navy multi check washed favourite Slim fit short sleeve shirt

First time of using this company. Good selection of shirts & great delivery service.

No Comment
2 Hour(s) ago

Mushroom moleskin classic fit trousers

  • Customer also reviewed:
  • Dark khaki moleskin classic fit trousers

Service is excellent and meets standards of the best of the best if not better.

No Comment
2 Hour(s) ago

Pink diamond weave non-iron Classic fit shirt

  • Customer also reviewed:
  • Lilac diamond weave non-iron Classic fit shirt
  • Pink Kensington check non-iron Classic fit shirt
  • etc.

good delivery service and packaging

No Comment
2 Hour(s) ago

Raspberry gingham non-iron Slim fit shirt

  • Customer also reviewed:
  • Red and blue multi check non-iron Slim fit shirt
  • Essential navy and pink spot tie

Although the Customer service from Charles Tyrwhitt is excellent the courier service is definitely the worst I have experienced. Goods were eventually delivered via Hermes UK 3 days late - this is undeniably the WORST courier service company in the UK (search Google for complaints).

Goods were 'tracked and out for delivery' at 05:28 on 18/04/15 - next entry on Hermes tracking at 19:56 on 18/04/15 stated 'Courier to Re-attempt on 20/04/15' . Courier admitted that no attempt to deliver to my address had been made on that day at all! Goods were eventually delivered at 18:30 on Mon 20/04/15. I had sat indoors waiting on all 3 days. No apologies to me from courier when questioned and he said that he ran out of time to make delivery on 18/04/15!! He really did not seem to care and told me to contact Hermes UK if I had a complaint! (Hermes UK does not provide a phone number to do this). I informed Customer Service at Ch. Tyrwhitt who have kindly refunded delivery charge to me.

In future please DO NOT despatch my orders by Hermes UK - use Royal Mail instead or a better courier service. If goods are despatched via Hermes UK in the future I will close my account immediately!!

Ch. Tyrwhitt you offer a great service and excellent value which is completely let down by this poor courier service - please change before you reputation is tarnished! I hope this feedback is passed onto the relevant manager at Ch. Tyrwhitt.

Many thanks, *Personal details removed by Feefo*

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No Comment
2 Hour(s) ago

Blue bengal stripe Classic fit shirt

Just why I expected

No Comment
3 Hour(s) ago

Blue and yellow stripe washed favourite Slim fit shirt

Prompt and efficient

No Comment
3 Hour(s) ago

Blue Classic fit 5 pocket trousers

  • Customer also reviewed:
  • Marine blue flat front Slim fit weekend chinos

prompt delivery and quality products

No Comment
3 Hour(s) ago

Lilac diamond weave non-iron Classic fit shirt

  • Customer also reviewed:
  • White twill non-iron cutaway Classic fit shirt
  • Black business casual semi cutaway Classic fit shirt
  • etc.

great comms throughout transaction

No Comment
3 Hour(s) ago

Navy gingham non-iron Classic fit shirt

As we're regular customers, that speaks for itself. Would go nowhere else for shirts.

No Comment
3 Hour(s) ago

Purple small gingham Slim fit shirt

  • Customer also reviewed:
  • White ground check Slim fit shirt

Efficient and well packaged.

No Comment
3 Hour(s) ago

Pink washed Oxford Classic fit shirt

Good, informative website. Efficient service. Good delivery service.

No Comment
3 Hour(s) ago

Pink Washed Oxford Classic Fit

  • Customer also reviewed:
  • Black and brown reversible belt

When I telephoned customer services to find out how to return the belt as it was faulty (see below) I was dealt with kindly and professionally. The replacement belt has yet to arrive, however.

No Comment
3 Hour(s) ago

White satin stripe Slim fit shirt

Quick and professional service, very good website and lovely packaging and welcome letter.

No Comment
3 Hour(s) ago

Lilac bengal stripe Classic fit shirt

Very effecient. Was not sure what length of sleeve to order on my shirt as thE sizes given did not relate to anything. I ended up ordering a 33 inch sleeve as a gues but my arms are not 33 inches long!! Some explanation of point of ordering would be good.

No Comment
3 Hour(s) ago

Pink washed Oxford Classic fit shirt

Easy to use

No Comment