We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Excellent and quick service
Excellent service as always
Efficient service with no fuss.
The courier was poor; I had to ring CT on three separate occasions to find out where the order was after I was emailed to say it had been dispatched. I was told that CT would ring me back on two of these occasions - they didn't. I double checked you had the correct mobile number for me and I received no missed calls or voicemail (the second time I rang CT I was told someone had rang me back - clearly a lie).When the package finally arrived, it was by luck that everything was there - one end of the package was completely open. I was also told that one reason for the delay was the need to reprint a new label as the original was damaged - another lie as I saw when the parcel arrived. The new label had been put directly on top of the old and it was very clear that all the details were correct. I assume this was down to the courier. I used to work in London and could easily go into a CT shop - now I am home based in Suffolk and therefore rely on web sales and couriers. This is not the first time this has happened, and whilst I like CT clothes and they are good value, the delivery hassle is not worth it. As the customer I have the choice to shop elsewhere, even if these may be slightly more expensive. Very poor experience - typically, I had all the hassle after you'd been paid for the full order.
Perfect, fast personal service that's tailored to the individual
Always ( usually !) very happy with service and product offer .....
Good move to go minimal care product ( ie "non iron" , although it still requires minimal ironing to be smart), need weekend chinos with button back pockets as non iron too ... not keen on non iron chino style.
Instore did not respond to numerous voicemails requesting refund of items
Great quality products, service and delivery.
I have used you twice now and have no complaints what-so-ever. Fast, efficient delivery and good quality products.
Service was just as expected.
If I had been dissatisfied you would have heard from me much earlier.
The feedback issue is rapidly becoming the death-knell of internet shopping and should be stopped immediately.
Service has always been good.
Great value and quality. Excellent service.
Quick fine and as usual.
efficient as expected-a returning customer
Faster than I expected
Delivery was good but products weren't to my liking and I will be returning most of them
Excellent quality and value for money. Speedy delivery.
Very good---on line making order.
Disappointed in the quality and I'll fitting of goods.
Very pleased with this company in every way.