Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 336123 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
14 Minute(s) ago

Black merino wool v-neck jumper

  • Customer also reviewed:
  • Wine merino wool v-neck jumper
  • Grey classic fit stretch cavalry twill chinos
  • etc.

Very good one-to-one customer help desk.

No Comment
16 Minute(s) ago

Extra slim fit Egyptian cotton cavalry twill blue shirt

  • Customer also reviewed:
  • Extra slim fit Oxford magenta shirt
  • Slim fit Egyptian cotton textured stripe white and navy shirt
  • etc.

Excellent as always

No Comment
17 Minute(s) ago

Brown wool mix Prince of Wales check luxury tie

  • Customer also reviewed:
  • Extra slim fit cutaway collar non-iron herringbone white shirt

Always providing best service possible

No Comment
17 Minute(s) ago

Slim fit non-iron poplin white shirt

Fast and no fuss

No Comment
40 Minute(s) ago

Slim fit non-iron twill grid check royal blue shirt

  • Customer also reviewed:
  • Extra slim fit country check navy and berry shirt
  • Extra slim fit non-iron puppytooth lilac shirt
  • etc.

I really liked the ability to filter options precisely by fit, collar, cuff, colour etc preferences.

No Comment
43 Minute(s) ago

Slim fit non-iron poplin green and blue check shirt

  • Customer also reviewed:
  • Slim fit green and navy check brushed dobby shirt

Very fast

No Comment
44 Minute(s) ago

Slim fit charcoal wool and cashmere overcoat

I needed to return the item ordered. Booked a collection by Hermes who didn't collect & didn't leave any card. I couldn't find listed Charles Tyrwhitt listed on Hermes website in order to contact them so emailed CT direct. So far I have waited nearly 48hrs for a response to my email asking for assistance in returning the item but have had no reply. I have now had to start again & booked to drop off at a Hermes parcelshop (which incurred another charge) - very poor customer service from CT & their preferred couriers.

Read more
No Comment
44 Minute(s) ago

Slim fit Pima cotton double-faced white shirt

Very efficient when ordering, clear instructions to add details to the shirt I bought, excellent product.

No Comment
45 Minute(s) ago

Slim fit non-iron bengal stripe sky blue shirt

  • Customer also reviewed:
  • Slim fit non-iron twill pink shirt
  • Slim fit non-iron twill sky blue shirt
  • etc.

Very good service. Tried to place more shirts into the order,but there was no stock. Will try again in the new year.

No Comment
53 Minute(s) ago

Black Bennett toe cap Oxford shoes

  • Customer also reviewed:
  • Tan Bennett toe cap Oxford shoes

I've ordered many times now with CT and the service has been exceptional every time.

No Comment
57 Minute(s) ago

Black Lansdowne trainers

All good, find a way to stop making me write extra comments or I'll stop rating CT

No Comment
59 Minute(s) ago

Forest green silk wire lattice classic tie

  • Customer also reviewed:
  • Navy and blue wool mix stripe classic tie

Very good service and highly professional

No Comment
1 Hour(s) ago

Camel slim fit flat front non-iron chinos

I had double ordered an item (thought I had selected different colours). Helpful assistant on the phone sorted immediately.

No Comment
1 Hour(s) ago

Black wool rich 3 pack socks

-----

No Comment
1 Hour(s) ago

Wine merino wool crew neck jumper

  • Customer also reviewed:
  • Navy button neck merino wool jumper
  • Extra slim fit cutaway collar non-iron twill white shirt
  • etc.

Quick delivery!

No Comment
1 Hour(s) ago

Charcoal button neck merino wool jumper

Quick efficient service

No Comment
1 Hour(s) ago

Women's semi-fitted cotton linen geometric print navy shirt

  • Customer also reviewed:
  • Wine and white stripe long sleeve rugby shirt
  • Blue and sky stripe pique long sleeve polo

Consistently excellent service

No Comment
2 Hour(s) ago

Extra slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Extra slim fit non-iron puppytooth sky blue shirt
  • Extra slim fit non-iron twill pink shirt

The trail of phone calls and correspondence (only verbal, not written, response received). Service fell very considerably below what ought to be considered acceptable. Repeated wrong information, failure to resolve, and almost antagonistic adherence to 'script'.

No Comment
2 Hour(s) ago

Slim fit Pima cotton double-faced sky blue shirt

  • Customer also reviewed:
  • Navy and grey silk luxury English triangle slim tie

Speedy delivery. Well-wrapped.

No Comment
2 Hour(s) ago

Black classic fit single pleat non-iron chinos

Prompt, simple

No Comment
5 Hour(s) ago

Wine and white stripe long sleeve rugby shirt

  • Customer also reviewed:
  • Navy, grey and blue stripe long sleeve rugby shirt

Excellent

No Comment
6 Hour(s) ago

Adjustable shoe tree

Top knoch a usual well done

No Comment
6 Hour(s) ago

Classic fit non-iron Oxford gingham navy shirt

  • Customer also reviewed:
  • Classic fit non-iron bengal stripe navy shirt
  • Classic fit non-iron triangle textured royal blue shirt
  • etc.

Up to your usual standards.

No Comment
6 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Slim fit blue washed Oxford shirt
  • Slim fit button-down collar non-iron business casual navy shirt
  • etc.

Quick delivery very happy

No Comment
9 Hour(s) ago

Classic fit non-iron bengal stripe sky blue shirt

  • Customer also reviewed:
  • Classic fit non-iron twill lilac shirt
  • Classic fit semi-cutaway collar business casual indigo shirt
  • etc.

good communication and quality products. Great offers with that feel good look good factor.

No Comment