We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Very good one-to-one customer help desk.
Excellent as always
Always providing best service possible
Fast and no fuss
I really liked the ability to filter options precisely by fit, collar, cuff, colour etc preferences.
I needed to return the item ordered. Booked a collection by Hermes who didn't collect & didn't leave any card. I couldn't find listed Charles Tyrwhitt listed on Hermes website in order to contact them so emailed CT direct. So far I have waited nearly 48hrs for a response to my email asking for assistance in returning the item but have had no reply. I have now had to start again & booked to drop off at a Hermes parcelshop (which incurred another charge) - very poor customer service from CT & their preferred couriers.
Very efficient when ordering, clear instructions to add details to the shirt I bought, excellent product.
Very good service. Tried to place more shirts into the order,but there was no stock. Will try again in the new year.
I've ordered many times now with CT and the service has been exceptional every time.
All good, find a way to stop making me write extra comments or I'll stop rating CT
Very good service and highly professional
I had double ordered an item (thought I had selected different colours). Helpful assistant on the phone sorted immediately.
Quick efficient service
Consistently excellent service
The trail of phone calls and correspondence (only verbal, not written, response received). Service fell very considerably below what ought to be considered acceptable. Repeated wrong information, failure to resolve, and almost antagonistic adherence to 'script'.
Speedy delivery. Well-wrapped.
Top knoch a usual well done
Up to your usual standards.
Quick delivery very happy
good communication and quality products. Great offers with that feel good look good factor.