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Prompt delivery. High quality product.
I was not happy about the service i received on this occassion.
I bought a suit from CT last year where i needed to replace the trousers, i called up the phone line and the lady i was speaking to found the trousers and let me know they were £160. Considering that the suit only cost £300-£350 when i first bought it, i decided against getting the trousers and instead would look for a suit of the CT website.
Before i started to look for a suit, i decided to google search the trouser code and i brought me to the CT website where the trousers were selling for £60 a pair. Considerably different from the price i was quoted on the phone. With this in mind, i ended up buying two pairs of trousers which still came out cheaper than the £160 i was quoted through the CT phone operator.
I am really not pleased with the service i received and the cheek of the difference in price. I will question using the company again going forward. It left a very bad taste in the mouth.
Prompt handling of the order.
Excellent sales lifecycle.
Website is a little mistrusting, if there is a deal to be had make it easy to find.
Easy ordering process, prompt delivery, no issues at all.
I have been a customer for many years and enjoy your products. It would be nice to get a genuine 'better deal' on occasion to reward my loyalty!!
Delivery was on time and well packed
Very good service. Arrived in time.
Very prompt service and the shirt was beautifully packaged. I'm sure my fiance will be impressed with his gift.
Fast service at an excellent price.
The service was, as usual, impressive. However, I was a little disappointed when I opened the box - see below for details.
excellent, the shoes was fantastic
They even called in case the delivery was incorrect, which it was not. Everything arrived as ordered on time and in excellent condition.
quick delivery & good quality product
Very impressed with the speed and efficency of service.
Excellent, no complaints
Arrived quickly even with personalisation.
Excellent customer service
Very fast and efficient
easy to order fast delivery
With what have I bought to date from Charles Tyrwhitt: all has been of excellent quality. Particularly appreciated are the various options which one would not usually expect for the price. It does represent really good value
I ordered 5 shirts with standard delivery, 2 needed pocket alterations. They were hanging up in my wardrobe by lunch time next day. Now that is what I call service!
This company does deliver quality goods and on time