Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 307844 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
19 Hour(s) ago

Grey with navy check Yorkshire worsted Slim fit jacket

  • Customer also reviewed:
  • Pink Egyptian cotton cavalry twill Extra Slim fit shirt
  • Grey Egyptian cotton cavalry twill Extra Slim fit shirt
  • etc.

speedy delivery, no quibble return when I realised I had got wrong collar size, great advice through chat feature which meant I got perfect size second time around, fantastic quality shirts!

No Comment
24 Hour(s) ago

Burgundy long sleeve Slim fit piqué polo

  • Customer also reviewed:
  • Navy long sleeve Slim fit piqué polo

A*

No Comment
37 Hour(s) ago

Purple Windsor check non-iron Classic fit shirt

  • Customer also reviewed:
  • Small multi grid check non-iron Classic fit shirt

As a first time customer ,was extremely pleased with every aspect of the service give. Will certainly be a continuing customer .

No Comment
40 Hour(s) ago

Blue and green Prince of Wales check non-iron Classic fit shirt

  • Customer also reviewed:
  • Lilac and navy Prince of Wales check non-iron Classic fit shirt
  • White and sky twill stripe non-iron Classic fit shirt
  • etc.

1st class service, matched with the quality of the shirts

No Comment
44 Hour(s) ago

Off white non-iron Classic fit shirt

  • Customer also reviewed:
  • White washed Oxford Classic fit shirt
  • Pink Windsor check non-iron Classic fit shirt
  • etc.

OK

No Comment
46 Hour(s) ago

Olive cord classic fit trousers

  • Customer also reviewed:
  • Navy cord Classic fit trousers

Prompt efficient service on good quality products.

No Comment
05-Feb

Pink plain stretch semi-cutaway Slim fit shirt

  • Customer also reviewed:
  • Sky Star weave cutaway Slim fit shirt
  • Purple Star weave cutaway Slim fit shirt
  • etc.

Pick Charles Tyrwhitt because of their reputation and after seeing Nicholas Wheeler on YouTube. Impressed with the company ethos and customer service.

No Comment
04-Feb

White poplin non-iron Classic fit shirt

The website isn't clear regarding monograms so I was disappointed that only one cuff of the shirt I bought was monogrammed rather than both . See my comments re the product.

Read more

This is a shame to read and I do apologise for the disappointment as well as inconvenience caused! Only having one cuff monogrammed is keeping with the traditional Jermyn Street style but I’m sorry you weren’t aware that this is what would be done and we’ll take the point raised on board. In the meantime, our unconditional guarantee still applies to items that have been customised by us so you’re absolutely more than welcome to send the shirt back to be exchanged accordingly or for a full refund to be issued if preferred.

04-Feb

Navy small gingham Slim fit shirt

  • Customer also reviewed:
  • Royal twill grid check non-iron Slim fit shirt

Great website, good offers and swift delivery. What more could you want.

No Comment
04-Feb

White and sky large spot soft jersey shirt

  • Customer also reviewed:
  • Green and navy large tartan check brushed twill semi-fitted shirt
  • Purple gingham check brushed twill semi-fitted shirt

Very professional and quick delivery

No Comment
04-Feb

Blue non-iron twill Classic fit shirt

  • Customer also reviewed:
  • White washed Oxford Classic fit shirt
  • Sky washed Oxford Classic fit shirt
  • etc.

My first time as a customer. Very impressed with the service and quality.

No Comment
04-Feb

Classic black puppytooth tie

  • Customer also reviewed:
  • Royal twill grid check non-iron Slim fit shirt

there was a long delivery on standard white shirts, I ended up cancelling

No Comment
04-Feb

White twill non-iron Classic fit shirt

Grest

No Comment
04-Feb

White business casual semi-cutaway Extra Slim fit shirt

  • Customer also reviewed:
  • Navy mouline plain Extra Slim fit shirt
  • Royal twill puppytooth non-iron cutaway Extra Slim fit shirt
  • etc.

all good and these actually fit my shoulders

No Comment
04-Feb

White Egyptian cotton cavalry twill Slim fit shirt

excellent

No Comment
04-Feb

Denim blue washed Oxford Slim fit shirt

  • Customer also reviewed:
  • White Buckingham weave non-iron Slim fit shirt
  • Navy gingham check non-iron Slim fit shirt          
  • etc.

Paying for returns is inconvenient and not compatible with the service you promote

Read more

I do apologise for any disappointment caused and thank you for writing to us! The reason we don’t offer a returns service for ‘free’ as standard is that the cost of doing so has to be covered elsewhere and, more than likely, this leads to artificially increased item prices – unlike a lot of other companies, our preference is to be upfront regarding how our pricing works. We’ll take your comments on board though and, in the meantime, items can be returned via our courier for a fixed price of £2.80 – this service is available to arrange on our website and the courier will either collect the package from you or it can be dropped off at one of their collection points.

04-Feb

Navy textured piqué Classic fit shirt

fast delivery, easy to order.

No Comment
03-Feb

Sky bengal stripe non-iron short sleeve Slim fit shirt

  • Customer also reviewed:
  • White poplin non-iron short sleeve Slim fit shirt
  • White and sky twill stripe non-iron Slim fit shirt
  • etc.

Fast website containing accurate pictures of products. Simple product selection, order and payment system. immediate order confirmation with estimated delivery date - delivery on time.

No Comment
03-Feb

White twill non-iron Slim fit shirt

Fantastic website
Excellent delivery service

Read more
No Comment
03-Feb

Green melange check washed Oxford Classic fit shirt

  • Customer also reviewed:
  • Berry Star weave cutaway Classic fit shirt
  • Blue and gold Prince of Wales check non-iron Classic fit shirt
  • etc.

A bit disappointed that the full order did not arrive at the same time and I had to wait several months for the last shirt to arrive.

No Comment
03-Feb

Indigo herringbone Extra Slim fit cotton flannel trousers

  • Customer also reviewed:
  • Grey flannel Slim fit trousers
  • Camel flat front Extra Slim fit non-iron chinos
  • etc.

Customer service was terrific and prompt delivery was organised. Having the option to deliver to neighbours was a bonus.

Read more
No Comment
03-Feb

White washed Oxford Classic fit shirt

  • Customer also reviewed:
  • Sky washed Oxford Classic fit shirt
  • Lilac twill puppytooth non-iron Classic fit shirt

as usual

No Comment
03-Feb

Silver grey cotton cashmere zip neck jumper

  • Customer also reviewed:
  • Navy cotton cashmere zip neck jumper

Good quality fair price

No Comment
03-Feb

Ox blood Finsbury penny loafer shoes

  • Customer also reviewed:
  • Berry Star weave cutaway Classic fit shirt
  • Black business casual semi-cutaway Classic fit shirt
  • etc.

I have used Charles Tyrwhitt frequently over the last few years. The dress shirts are excellent value but it is the level of service which rates them higher than all other companies.

No Comment
03-Feb

Blue and grey gingham melange Classic fit shirt

  • Customer also reviewed:
  • Green check melange Classic fit shirt

OK

No Comment