We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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I am from Canada and visited the Regent street stirs on behalf of my husband. Lewis was extremely helpful going above and beyond to assist me. I am and will remain a loyal customer.
Really helpful staff when telephoning to query delivery and returns.
Great experience once again
Thank you for bringing back Carole and Alex, The service is second to none :)
Delivery was prompt and arrived prior to date initially given
The service provided by the staff was exceptional. They were very attentive, even though I was being a bit of pain with returning so much stuff!
They helped me chose exactly what I needed.
The staff were polite and efficient
Good quality items
Great service. Excellent products.
Efficiency and service continues to surprise us in 5-6 days we have delivery and we are in Oz.
No complaints; super-easy and efficient.
You may want to improve how you show and describe the differing types of fabric, as I always find that confusing.
Great service, great suit!
The service was excellent from the gentleman at the door (with straw boater and umbrella) to the young man at the counter.
Great service - very fast, friendly and helpful25-Jul-2016Good
Absolutely disgraceful service. Bought and paid for 2 shirts at Brent Cross on Saturday. Needed one for my daughters christening on Tuesday. They said I can collect from the store the next day. I then received a delivery confirmation email saying the shirts will be deilived to my home 5 days later. Tried to call the store to find out why. Could not get an answer. Tried the chat line, the rep "Jake" was absolutely no help, just saying they were dispatched and there was nothing they can do. So now I have to buy another shirt today, not from Tyrwhitt ! A problem created by Tyrwitt but could not care less about how to help. Thanks for nothing and you have just lost a customer who bought several suits, shirts and ties before. Never again. Inefficient service and the customer says the price !
Very helpful and and polite representative
Sizing option limited, recommended solution is a tight fit, i am a 108, next size option was 112, i will not purchase again
With the sales stock was short so my delivery was split into two. Not a problem for me but may be for others.
Great product range, friendly and helpful staff, well priced.
Excellent service and great quality shirts that last
Ease of ordering and prompt delivery
value for money
I was greeted quickly and given helpful advice.
Services provided by Sales person "Shaan" was brilliant, He helped me in choosing the correct size and colour and went extra length.