We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Only complaint was the returns form which is a major pain to complete. I needed to exchange 4 items requiring me to write out 12 digit product codes in tiny boxes, this could easily be pre-populated with the order and generally improved. Otherwise good customer service received a phone call to confirm my replacement order.
Ordered shirts, cuff links and handkerchiefs - all arrived together within ten days. Quality of all items extremely good and the shirts (because of the sizing options) were made to measure.
The service that I received was excellent
good assistant..attentive and helpful.
Great products and staff in their shops are extremely helpful.
Absolutely wonderful customer service from very helpful and approachable members of staff. Will definitely be returning soon.
We have always been completely satisfied with the goods and service from Charles Tyrwhitt.
Only comment is the delivery with Hermes. We r never in and they try 3 times but then I presume we have to go to the depot to pick it up. Royal mail would be better.
Service from CT is excellent - quick dispatch and no hassles.
The shirts are good value for the price and the fit is much more consistent than other high street brands I have tried.
I find that the non iron shirts keep their shape and size better than the other ranges. They still need ironing but it's much quicker.
Swift, efficient and just what I ordered
I really Enjoyed the shirts because of the quality materials used and it's fabulous.
The service was very good even on a Saturday with the store completely full. Thanks
Excellent. Very fast and reliable.
Telephone order - service good. Delivery received as advised, with emailed progress on delivery.
Great service and great products at a great price - as always!!!!!
Excellent and friendly service from Jamie Turner on the 'phone though your IT did crash during the telcon and we had to start again.
The delivery time was excellent ;packaging etc very well done.
Very quick delivery
Came on time and quickly.