We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Overall service is really exemplary
I had to change a pair of shoes that I had bought online and the shop assistant was extremely helpful. Good customer service!!
Very speedy delivery
Always very good.
Good quality clothes at a reasonable price. Delivery service is very poor and gives a bad impression of C.Tyrrwhitt. Goods left on doorstep despite instructions on package. Scruffy delivery men without uniforms or means of identification. I was reluctant to open the door.
I think both the service and products from Charles Tyrwhitt are excellent
Courteous service, prompt and efficient delivery. Good quality products and at a good price.
Charles Tyrwhitt has supplied me with several orders recently,and in each case the product has been first class and the service excellent.Without a doubt they offer the best combination of quality and price
Excellent service delivered within the date given
Very good. The shirt was delivered on time.
Easy from start to finish
I purchased the wrong size. My fault! Shirts were changed immediately over the phone. Excellent customer service. The shirts are beautiful, colour clothe and manufacture are from the top draw! I don't know why I waited so long to use this company. I will not wait so long in the future!
I ordered the wrong size for 1 item and the amended order was completed in 8 days no fuss no worry very simple process and I was kept up to date with developments. So a big thank you
very good = shirts excellent quality
Jermyn St store could be better stocked. I would like to see option for 29inch inside leg trousers. Many of your nicest shirts in terms of the material are slim fit and therefore an immediate no-no. More sleeve lengths for casual shirts would be welcome.
Great and as expected
Easy to deal with and the processing of our order was quick and efficient.
The shirts are a good fit, but the quality is not acceptable and I have had to return 5 shirts each with ripped sleeves - often only 2months old and worn only 5 or 6 times.
This is a recent development, I have previously had shirts from CT which have lasted well - I presume manufacturing has changed and quality has reduced.
The CT staff have always been helpful and understanding, replacing the damaged goods without issue.
Service from CT cannot be faulted, excellent delivery times and communication.
It is so easy to buy from CT that I sometimes fear that I may have bought more than I need - then the shirts (or whatever) arrive and I fear that I may not have bought enough.
Prompt and efficient service