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easy to use web site and i like the sizeing aid.
Super friendly and helpful sales staff.
Very good as I always receive the help and advice when making a purchase. Thanks
Service and advice was excellent. Couldn't have been more helpful!
very helpful sales assistant taking time to make sure customer requirement is met.23-Jul-2014i am happy with the products and the service
Staff were very helpful and the product is brilliant!
EVERY THINK IS GOOD
Fabulous service as usual.
Phoned to see if they had a belt in stock,put aside and collected
with no fuss.
Thanks once again.
Love the clothes!
Your online systems are poor. I called from the Cheapside London store to The Jermyn Street store to inquire about a particular item which showed 2 available on your systems. When I travelled from Cheapside to Jermeyn St to purchase the item, I was told that there is none in stock. Apparently, the system does not reflect the current stock level. How in the world is that possible, when all the items are sold are recorded on the systems. I think in todays day and age this is completely unacceptable. What are you going to do to improve your inventory management system?
I am 6'2'' and 195lbs. I'm relatively fit, work out, and have an athletic frame. I bought an Extra Slim dress shirt and am wearing it right now for the first time. It still billows around my midsection. Extra slim on a big guy like me should not be this big. It doesn't make sense.
I had been trying on trousers for the past twenty minutes and couldn't fathom which ones worked for me. So I decided to buy both. The sales assistant refused, saying he'd help judge for me and eventually both weren't quite right but one could be altered for a few more pounds.
As it happened, that original pair were incorrectly priced. Although he couldn't sell them to me for that, he could sell them to me for a discount from the original price as an apology. I agreed and think the service throughout was exemplary.
Excellent customer services at Cheshire Oakes store
Good shirts and advices.
Quality always excellent, fast delivery and good offers.
What makes a store from good to great are the staff. The feeling that not only is your custom wanted but also the advice proffered as well is given with your best interest. Other CT stores are no comparison to the one in Fenchurch street - there's a chap there called Keith who on one occasion helped me tremendously and went the extra mile for me:
Arriving in London at 8am I split my suit trousers on the flight - I had a meeting at 9am and Keith not only found me a replacement pair of trousers, he literally walked me to the tailors and fixed the ones with the hole in it and all done within 45 minutes where I collected the trousers for free a few days later.
Since then I have purchased a few more shirts, another suit and an overcoat.
Excellent service right through from ordering to receipt of delivery.
Presentation and packaging adds to the pleasure of receiving a Charles Tyrwhitt parcel.
I cannot see how you could possibly improve this service.
Service provided is, and always has been, outstanding. A pleasure to deal with.
as good as ever
1st class - highly efficient
Very quick and efficient
Little bit longer waiting for delivery this time.