We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Great one to one service
No fuss, no mistakes, easy-to-use website. What's not to like?
Cannot believe the speed of delivery service
Very good service and quality products.
Always consistently good
Good shirts, quick delivery
Fantastic service and great price.
Very nice fit thank you good service.
The company has been Excellent.Even there staff very promising and exciting
Great customer service.
Service was absolutely great. The staff was very attentive and very accommodating to my requests. I will definitely be returning!
Easy to use website, quick delivery times
Fab! Love CT
You send too many catalogues...
Another great shop in a CT store - echoing my previous good experience at Manchester King St!
Very helpful female assistant helped me find things that weren't immediately apparent. Maybe the zonal sizing in the shirt racks could have been better labelled for customers. Once again I could not resist the 4 shirt offer. They fit so well, why go anywhere else?
The service is awesome. Even during an exchange the time involved is less than a minute and the receipt sent directly to email.
Excellent service from start to finish plus good quality
I'm giving it a poor not because the product isn't high-quality, but because you switched the sizing/fit. The quality of CT clothing is excellent. Some shirts I've had for years and they still look great. The issue is that the fit for the extra slim fit was made even slimmer. The problem is that the new slim fit is now too loose and the extra slim is too tight. I have a closet with a dozen of the older extra slim fit shirts that fit me perfectly. I recently purchased 4 of the new ones and it just didn't work. I've been buying only CT since 2004 and sad to say that I now have to find my business shirts somewhere else.
Got a suit tailored. Suit came back with nicks in the material. Was not told that once alterations are made the suit is non refundable. Manager took suit, cut the nicks out which is the wrong thing to do. Then was very shady when questioned on his method. Also told me he would not refund me for alterations. Spent almost £500 to be treated like that. Very disappointed.
Very prompt delivery. Always pleased with service.
The first sales assistant measured my arm length as requested, then disappeared when I wanted advice on shirt sizing. Fortunately another assistant re measured my arm length and arrived at a more accurate figure (37" instead of 35"). I have purchased shirts from you before, but my problem is I have a 17" neck, 37" arms and a 43" chest, which usually means I have way too much material in the abdomen area of the shirt and arm circumference. Although unable to do up at the neck, a large shirt with extra slim fit is acceptable, which the 2nd assistant advised. Now I have this information I can specify tailored shirts to my requirements knowing they will fit correctly.
I like their shirts they are really good quality