We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
All worked fine. If hanks.
First class service. Easy to order on-line and delivery fairly speedy.
I think customer service could have been more attentive. I didn't feel like my salesman was that invested in my sale. Furthermore, another salesman curtly told my wife to move when another customer needed to check out. He didn't ask politely,he literally said "move." Nice training CT!!!!!!
I am verKatey pleased with the excellent service.The shirts arrived in very fast time,beautifully packaged.The experience online was easy and straightforward and I was kept informed about the delivery.
easy to order via website and goods delivered when stated
Staff most obliging
quick and efficient!
Ok even though my issue wasn't resolved to my satisfaction
As of late the quality has consistently been poor. In just one month I have had the seams on 2 blazers less than 6 months old split, a pair of pants split down the seat and the hem come undone, and a cuff on a mens dress shirt completely detach from the shirt. While the store manager was accomodating and offered excellent service this lack of quality has me looking for other mens shops to purchase my work clothes.
The returns process is chaotic requiring us to send several emails to receive the correct refund.
Excellent service and fast delivery.
I made my purchases in the Chicago store. The gentlemen in the store were very helpful in helping me get the sizes correct and the colors as well. Additionally, I would like to compliment the store manager. During my transactions, a customer was in who had been a long time customer of Charles Tyrwhitt, complaining about how shirts that he bought over time (including some from over a year or two) did not fit,etc and demanded satisfaction. The manager had pulled up the customer's record and did everything within his power to explain that some of the items were outside of the six month window and there was notihing that could be done. The customer became even more irate and your manager provided the gentleman with the information to contact someone in the main office. Your manager handled the situation in such a quiet and dignified manner. That is a store that I will always come back to.
Excellent quality at a great price, delivered faster than promised - what more could a man want!
Why move the washing instructions?
Bit slow but hey it was ok really just not excellent
Always excellent service and fast delivery.
Easy to use web site, very happy with the products ordered and the order turnaround was excellent
Good range of products. delvered quickly
Very helpful and pleasant staff, fantastic products, will shop again.
I can not say enough about how pleased I am with these shirts
Quick turn round on order, well packed, perfect.
Quick and easy
order process simple and delivered on time
Well thought out process and information