Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 336047 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
02-Dec

Extra slim fit non-iron honeycomb sky blue shirt

  • Customer also reviewed:
  • Extra slim fit Pima cotton double-faced navy shirt

very prompt

No Comment
02-Dec

Classic fit Oxford stone shirt

  • Customer also reviewed:
  • Classic fit blue and green check heather shirt
  • Classic fit green and navy check brushed dobby shirt

Both on-line and recently in the shop on Regent Street, service is efficient while being friendly. It is a delight to shop here.

No Comment
02-Dec

Women's semi-fitted non-iron cotton spot printed royal blue shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual white shirt
  • Classic fit denim blue washed Oxford shirt
  • etc.

Service excellent

No Comment
02-Dec

Grey slim fit stretch cavalry twill chinos

Speedy service, email and text communication. Items left were I specified - would be nice to be able to collect items from shops/pickup stores???

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No Comment
02-Dec

Slim fit Egyptian cotton textured stripe pink shirt

  • Customer also reviewed:
  • Slim fit non-iron twill pink shirt
  • Slim fit non-iron twill grid check royal blue shirt
  • etc.

Excellent service as usual.

No Comment
02-Dec

Slim fit blue raincoat

Horrendously poorly handled offer communication. Highly disingenuous, I believe that CT knew that they were essentially setting out to deceive with the wine offer in mid November. One more customer lost, well done.

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Thank you for taking the time to speak with us directly and please accept my apologies again for the disappointment caused! As discussed, the terms and conditions that accompany every offer are very clear regarding how multiple promotions cannot be redeemed on the same purchase – it is never our intention to mislead or deceive our customers. A 15% discount was successfully redeemed on this order, which is why the wine promotion couldn’t be used at the same time, but we’ll take your comments on board for future seasons accordingly.

02-Dec

Classic fit non-iron puppytooth royal blue shirt

  • Customer also reviewed:
  • Classic fit end-on-end pink shirt
  • Classic fit non-iron puppytooth lilac shirt
  • etc.

Always prompt efficient service

No Comment
02-Dec

Slim fit non-iron poplin red check shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin sky blue check shirt
  • Slim fit blue washed Oxford shirt

Speedy delivery - my order arrived two days before the date given when I ordered.

No Comment
02-Dec

Navy button neck merino wool jumper

  • Customer also reviewed:
  • Navy merino wool v-neck jumper

Very prompt delivery

No Comment
02-Dec

Classic fit non-iron windowpane check lilac shirt

  • Customer also reviewed:
  • Classic fit non-iron windowpane check sky blue shirt
  • Classic fit country check navy and berry shirt
  • etc.

I was told that Customer Services would ring me back the day later and they still have not contacted me. I had already paid out £100 to Lewin's that day and I should have been entitled to £20 discount which I didn't receive , not being contacted only added to this.

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Thank you for contacting us although there appears to have been a misunderstanding here as the feedback request is for your purchase of four shirts from Charles Tyrwhitt! I’m pleased to confirm that a 15% discount was successfully redeemed on your purchase from us but we’re more than happy to be of assistance if you have any queries regarding this order. TM Lewin is a completely separate company from us though so unfortunately we can’t advise regarding the coat purchased from them.

02-Dec

Grey and purple stripe pique polo

  • Customer also reviewed:
  • Wine and white stripe pique polo
  • Grey pique polo

Quick service. Order arrived within a couple of days.

No Comment
02-Dec

Slim fit non-iron poplin green and blue check shirt

Good communication

No Comment
02-Dec

Dark navy classic fit cotton flannel trouser

  • Customer also reviewed:
  • Camel classic fit single pleat chinos
  • Marine blue classic fit single pleat chinos

Fantastic service quality items

No Comment
02-Dec

Blue and sky stripe pique polo

  • Customer also reviewed:
  • Wine and white stripe pique polo

VERY GOOD SERVICE

No Comment
02-Dec

Navy silk classic textured dash tie

Prompt delivery and friendly telephone service.

No Comment
02-Dec

Slim fit berry washed Oxford shirt

  • Customer also reviewed:
  • Slim fit blue and red check washed Oxford shirt

great service very quick

No Comment
02-Dec

Classic fit non-iron Oxford gingham navy shirt

  • Customer also reviewed:
  • Classic fit Prince of Wales basketweave berry shirt
  • Classic fit Prince of Wales blue shirt
  • etc.

The overall service was first class .

No Comment
02-Dec

Slim fit cutaway collar Egyptian cotton textured blue shirt

  • Customer also reviewed:
  • Slim fit blue washed Oxford shirt
  • Slim fit non-iron poplin blue and orange check shirt
  • etc.

Generally very quick service and when problems arise they are resolved quickly with no arguement.

No Comment
02-Dec

Classic fit non-iron multi grid check shirt

  • Customer also reviewed:
  • Classic fit non-iron twill stripe white and sky blue shirt
  • Navy and white silk classic spot tie

Good

No Comment
02-Dec

Classic fit non-iron twill grid check royal blue shirt

A payment problem was put right by return. Well done.

No Comment
02-Dec

Classic fit non-iron twill white shirt

Speedy service and 6 bottles of wine to boot.

No Comment
02-Dec

Extra slim fit non-iron poplin white shirt

Initial delivery very prompt, Fit of shirt is excellent, however it is see through and not suitable , ease to return shirt via Hermes pick up very good as well Service would have been rated excellent but would have been done so without experience the returns procedure

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No Comment
02-Dec

Extra slim fit non-iron twill white shirt

  • Customer also reviewed:
  • Extra slim fit non-iron twill pink shirt
  • Extra slim fit non-iron twill sky blue shirt
  • etc.
Latest

Really good and fast delivery


02-Dec-2016
Excelkenth

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No Comment
02-Dec

Classic fit non-iron twill blue shirt

Only 1 of the 6 shirts I wanted was in stock. I probably will not bother in future as I wasted a lot of time searching unsuccessfully for alternatives.

No Comment
02-Dec

Women's semi-fitted cotton floral print blue and navy poplin shirt

  • Customer also reviewed:
  • Women's semi-fitted cotton butterfly print poplin shirt
  • Women's semi-fitted cotton chambray light blue shirt
  • etc.

service and quality of all the shirts are exceptional

No Comment