Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 232364 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
18-Jul

Easy-iron cream poplin classic fit shirt

This transaction was messy as the wrong item was initially sent due to a slight malfunction on the website. However all the tooing , froing and refunding was handled very smoothly and quickly and the arrangements for keeping me informed were good

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No Comment
18-Jul

Sky herringbone slim fit shirt

Shirt sleeve length was 2" too short going on the website fitting advice (I have "gorilla" arms it would seem) but returns service communciation was excellent and I received the correct size the following week without any fuss.

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No Comment
18-Jul

White herringbone slim fit shirt

  • Customer also reviewed:
  • Sky herringbone slim fit shirt
  • Sky bengal non-iron slim fit shirt
  • etc.

Great service and products arrive safe and great packaging

No Comment
18-Jul

Pink Egyptian cotton twill slim fit shirt

  • Customer also reviewed:
  • Lilac twill stripe non-iron slim fit shirt

N/a

No Comment
18-Jul

Solar yellow flat front weekend classic fit chinos

  • Customer also reviewed:
  • Azure smart weekend slim fit trousers
  • Cobalt cotton cashmere v neck jumper

The returns label was not FREEPOST or similar as is now a legal requirement

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Thank you for writing to us regarding this! We’re not required by law to offer a free returns service and the reason we don’t is that the cost of doing so has to be covered elsewhere and, more than likely, this leads to artificially increased item prices – unlike a lot of other companies, our preference is to be upfront regarding how our pricing works. With the above said though, exchange orders are sent without any additional postage costs to pay and items can be returned to our stores or our courier can collect them and we won’t charge you for this. In the meantime, we’ll take the points you’ve raised on board for the future accordingly.

18-Jul

Camel single pleat non-iron classic fit chinos

Good!

No Comment
18-Jul

Green multi check long sleeve washed favourite classic fit shirt

  • Customer also reviewed:
  • Pink and navy gingham long sleeve washed favourite classic fit shirt
  • White twill non-iron extra slim fit classic collar shirt
  • etc.

Excellent service, as always

No Comment
18-Jul

Woven blue chevron tie

Great service will use anytime

No Comment
18-Jul

Sky and yellow overcheck non-iron cutaway slim fit shirt

  • Customer also reviewed:
  • White Egyptian cotton twill extra slim fit shirt
  • White twill non-iron slim fit shirt
  • etc.

I got the product on the second day, instead of next day as promised on the website. A few of my shirt sizes were unavailable, hence I had to reduce my purchases.

No Comment
18-Jul

Black Arlington full brogue shoes

Always a pleasure to deal with.

No Comment
18-Jul

Pink non-iron twill classic fit shirt

  • Customer also reviewed:
  • Blue wide herringbone non-iron cutaway slim fit shirt
  • Navy slim fit pique shirt

Your customer service is of pure professional aptitude with us visiting your website first time very safe. I have changed the way I used to shop for shirts and for better. Keep it up and good luck with your very much no hassle shopping, no enforced sale gimmicks shopping experience, people on the phone & emails are just Gem. Good luck.

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No Comment
18-Jul

Cornish blue and white stripe short sleeve pique polo

  • Customer also reviewed:
  • Yellow and sea blue stripe short sleeve pique polo
  • Sky signature polo
  • etc.

First class service as I have come to expect from this company.

No Comment
18-Jul

Pink non-iron twill classic fit shirt

  • Customer also reviewed:
  • Green gingham washed Oxford classic fit shirt
  • Blue gingham washed Oxford classic fit shirt

I got just what I ordered, on both occasions...y

No Comment
18-Jul

White Egyptian cotton twill classic fit shirt

  • Customer also reviewed:
  • Melbury sky twill non-iron classic fit shirt

Shirts arrived promptly, in a box to ensure no damage.

No Comment
18-Jul

Blue stripe long sleeve washed favourite classic fit shirt

Quality products at competative prices with very good service.
I'll be back for more. Thank you CT

No Comment
18-Jul

Royal bengal stripe classic fit shirt

Timely and excellent telephone service

No Comment
18-Jul

Cornish blue and white stripe short sleeve pique polo

The system always works well; it's very reliable and if there is a problem it's easy to sort out (there wasn't one this time).

No Comment
18-Jul

Navy flat front weekend classic fit chinos

  • Customer also reviewed:
  • Camel flat front weekend classic fit chinos

Due to no free postage and returns it ended up costing me nearly £20 to try on some ill fitting chinos. Not happy at all. Will probably never use CT again because of this

Read more

Of course it’s a shame that the chinos weren’t quite right for you in the ordered fit and size but thank you for sending them back and writing to us regarding this! The reason we don’t offer postage or returns for ‘free’ as standard is that the cost of doing so has to be covered elsewhere and, more than likely, this leads to artificially increased item prices – our preference is to be upfront regarding how our pricing works. With the above said though, exchange orders are sent without any additional postage costs to pay and items can be returned to our stores or our courier can collect them and we won’t charge you for this. We appreciate your feedback though and the points you’ve raised here will be taken on board by us for future seasons accordingly.

18-Jul

Tan Kirkby brogue shoes

  • Customer also reviewed:
  • White signature polo
  • Lemon signature polo

The service is consistently good and feels personal. What more can one want?

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No Comment
18-Jul

Navy bengal non-iron slim fit shirt

  • Customer also reviewed:
  • Royal twill puppytooth non-iron slim fit shirt
  • Lilac twill puppytooth non-iron slim fit shirt
  • etc.

Service is good

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No Comment
18-Jul

Stone chinos classic fit shorts

Wonderful, personal company to deal with. Nothing is too much trouble and the service is brilliant.

No Comment
18-Jul

White twill non-iron cutaway slim fit shirt

  • Customer also reviewed:
  • Sky gingham non-iron cutaway collar slim fit shirt

Good as usual

No Comment
18-Jul

Light navy and salmon stripe short sleeve pique polo

  • Customer also reviewed:
  • Meadow green and navy stripe short sleeve pique polo

Prompt delivery

No Comment
18-Jul

Pink signature polo

  • Customer also reviewed:
  • Sky signature polo
  • Cedar shoe tree

Good quality products and services. I will be buying again from CT

No Comment
18-Jul

Light navy and sea blue stripe short sleeve pique polo

  • Customer also reviewed:
  • Sea blue short sleeve pique polo
  • Light navy short sleeve pique polo
  • etc.

Good service with early delivery - Thanks

No Comment