We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Very quick service
quick delivery well packed. could not ask for more
Very speedy service. Even the shirt that was out of stock arrived within 2 weeks.
Excellent service and quality of shirts disapointed in Chinos I purchased ripped easily on both sides on first time I wore them
Website easy to use and excellent range of products. Courier service used was excellent.
Shame there is no free returns service. I bought a shirt in the sale, it did not fit well but hardly worth returning if I had to pay for returns just to try out another size.
Excellent service as usual, prompt delivery, arrived sooner than expected.
A good price, quality appears good, and delivery was handled very well.
I shop on-line: the goods usually arrive within 2 or 3 days: excellent service!
I have CTshirts four years old without so much as a loose button.
If you need to exchange, it goes a bit slow
Great service, thanks.
Good products, delivered on time.
Service good, arrived a day or so after order
Very happy and will recommend to all our friends and family
Prompt delivery as always
Really prompt delivery very easy shopping thanks
great service,easy ordering, prompt delivery
The out of stock information is poor this resulted in me ordering out of stock items. This was a surprise because they were sale items so I expected them to be available or unable for purchase. When I realised I phoned to change some of the order these changes were accepted but I was contacted a few days later asking for bank details. Delivery was also poor.
I opted to have my delivery when everything was in stock - on reflection, a mistake as had to wait quite a while. When I called to ask for what ever was ready to be sent, I received great customer service
Delivery was earlier than expected - very welcome
Excellent quality and very quick delivery
I wish I could order online for collection in store.
Always excellent ! Such polite phone operators.
Very good service
The website was extremely easy to navigate and worked very efficiently
Just what I ordered, and a perfect fit.
Always great service with Charles Tyrwhitt, even if there is a problem it is dealt with quickly and professionally.
Fast Service as always25-Nov-2014Very good
very quick delivery & a very nice touch to have free returns / swap as a "first order" customer.
Really speedy delivery
Very good products at a good price
Excellent, no fuss, no problems
Service quick and efficient.
Prompt service, reasonable prices and good quality
Very well designed website, user-friendly and easy to order. Product pictures,description, materials, colours and sizing,clearly illustrated and explained. Excellent guarantees,delivery, returns service and follow up. On-line shopping of top quality clothing with confidence and it's rare to be addressed with traditional politeness by surname.
There was a rapid trouble free re reimbursement of my fee for the jacket, however the postage was not included and I was over £20 down at the end of the day which makes me much less likely to risk on line buying in future.
Fast delivery, well packaged, quality items. Very happy, will use the service again!
Speedy and efficient - as always
Fast delivery, good service
One shirt was labelled incorrectly (ordered slim fit but shirt was classic fit on the sewn label, slim fit on the cardboard tag and plastic packet label). However, received a correct replacement, with free pocket, 7 days after returning it, so pleased with that. Postage to return it would have been better if it was free as it was not my error. That would have made the service rating excellent.