Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
efficient and trouble free
Quick delivery well packaged
Found your website tricky but a charming assistant sorted me out
When I saws the shirt I had ordered, it was too similar to one I had already. So I took it to your shop in Glasgow, where I was treated extremely helpfully. I got a different shirt that I like very much.
easy to use website. Shirt arrived within 2 days. First class service throughout.
High quality shirts at excellent prices. Very efficient service
Postage is instant; order is always accurate; the occasional gift (e.g. shoe horn) is most welcome.
For the first time you have let me down. My last order was delivered to the wrong address and post code(a mile away). It was only the honesty of the person/s receiving it that they delivered it to me personally. I emailed you and had an auto reply #140821-000287. I did not get a definitive reply or any further reply..
Delivery by Hermes was poor and unreliable
Fantastic service, delivery was very quick.
Great exchange, great range too many emails
All shirts were well made and of excellent quality material.
Delivery of the shirts was quick from time of order.
Very efficient and great service
Efficient service from the moment you press the "SEND" key.
Very easy to order, very speedy delivery.
The quality turned out to be more than I expected for the price I paid,
perfect fit, also a quick turnaround from the time of ordering great choice
I have used this company for possibly 15 years and always find them to be excellent.
Very quick response to my order - all items delivered in same box.
great service - speedy delivery - package tracked which is great.
As with previous orders for formal shirts, I will continue to use Charles Tyrwhitt in th e future. The service is impecable, straight forward and quality of the product is above any I have purchased in this price range previously.
My order arrived within a couple of days of ordering.
Easy to order - efficient delivery
Quick service and very easy to use.
I still have not received my shirts so why send the survey
Good service, easy to deal with and pleasant people to talk to.The goods are very good standard.
Service excellent and very fast.
good service as always
Returns/exchange procedure rather confusing. One appears to be having to pay again for goods one wishes to exchange. Also potentially insecure: I did not wish to give the security code for my debit card on the form. I ended up going to the shop instead.
Website easy to use, delivery fast.
Excellent service. However disappointed that I had to pay for the return package as the shirts did not fit.
Quick and simple ordering.
Excellent service and shirts of outstanding quality
Recent purchase poor quality item returned and refund offered was less than the original price plus no offer of the postage cost. Replies from customer service were not sincere with no consideration for years of loyal service
Efficient and products better quality than expected.
Better than most.
Great service. One of few online firms to charge postage, despite expensive order (stops me giving excellent)
Clothes delivered in two days and all were spot on. Fit perfectly and great product
The products are fine. The delivery courier is utterly frustrating. The courier would not knock on neighbours doors to leave the parcel and was then rude to me when I called her! The customer services rep from Charles Tyrwhitt was fantastic.
I often have to ring up, and it always appears to be my problem not the companies.
the voucher code doesn't work, your account has the wrong credit on it, Not impressed
Excellent as always, with improved delivery time.
Only recently started purchasing your products and find the overall quality of them and the service excellent.