Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 252742 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
1 Hour(s) ago

Handmade silver baroque floral tie

  • Customer also reviewed:
  • Dot sock gift box

Ordered 2 items and one was out of stock but got a very polite email explaining the situation and apologising for the inconvenience, with a reviewed delivery date and a promise to charge delivery only once. Within a week I had the delayed item so am very happy and would use Charles Tyrwhitt again.

Read more
No Comment
3 Hour(s) ago

Light navy and burgundy short sleeve classic fit pique polo

  • Customer also reviewed:
  • Navy and lemon short sleeve classic fit pique polo

Easy to use website and efficient service. Prompt delivery. Very impressed with service

No Comment
5 Hour(s) ago

White twill Sea Island luxury classic fit shirt

Excellent service, also very kind to give us a £10 voucher which lead me to this purchase.

No Comment
5 Hour(s) ago

Navy & white floral print slim fit shirt

  • Customer also reviewed:
  • Blue rich twill stripe non-iron cutaway classic fit shirt
  • Blue and green twill check non-iron cutaway classic fit
  • etc.

As always

No Comment
7 Hour(s) ago

Navy Italian wool cashmere classic fit bridge coat

Very good service, arrived the day after.

No Comment
7 Hour(s) ago

Grey marl smart zip neck sweatshirt

  • Customer also reviewed:
  • Mid navy and off white classic fit rugby shirt

Good

No Comment
8 Hour(s) ago

Duck egg green cashmere blend crew neck cardigan

  • Customer also reviewed:
  • White poplin non-iron classic fit shirt
  • Pink twill puppytooth non iron shirt

really speedy service

No Comment
8 Hour(s) ago

White herringbone classic fit shirt

  • Customer also reviewed:
  • White poplin classic fit shirt

Very prompt service

No Comment
11 Hour(s) ago

Brown Carlton Oxford shoes

  • Customer also reviewed:
  • Blue pinpoint classic fit shirt
  • White pinpoint classic fit shirt

Love being able to order on the web-site

No Comment
18 Hour(s) ago

Gold herringbone Pennine tweed hacking jacket

Really fast delivery and service great.

No Comment
20 Hour(s) ago

Pink satin Prince of Wales check slim fit shirt

Placing oreders by phone or online is straightforward, and the goods are delivered promptly, well packaged

No Comment
20 Hour(s) ago

Mid navy and off white classic fit rugby shirt

As always "Customer Service was Excellent" This was the first time I had ordered online - normally buy from the Shop

No Comment
20 Hour(s) ago

Rose gold six pence cufflinks

Delivered very quickly once ordered without any hassle. Great service.

No Comment
21 Hour(s) ago

Grass green lambswool crew neck jumper

Have always had efficient service

No Comment
22 Hour(s) ago

Denim blue washed Oxford classic fit shirt

I ordered the shirt on a Saturday evening using the on line facility.
This was delivered at 6.30 pm the following Wednesday.

No Comment
22 Hour(s) ago

Multi gingham non iron classic fit shirt

Very prompt and did what they said they would

No Comment
22 Hour(s) ago

Burgundy and charcoal classic fit rugby shirt

Very pleased with the fast response and delivery

No Comment
22 Hour(s) ago

Multi gingham country twill classic fit shirt

Happy with service.

No Comment
23 Hour(s) ago

Navy gingham heather slim fit shirt

Good never had a problem

No Comment
23 Hour(s) ago

Wine lambswool crew neck jumper

It is the delivery service I am rating as poor. I ordered this item as a Christmas present on 6th December. The confirmation email said it would be delivered by 12th December. It is now 19th December and I still haven't received it.

Read more

We are working hard to ensure parcels are sent promptly and arrive on time so it is a great shame to learn this has not been the case here. The parcel is actually out for delivery today so I will keep an eye out for this for you to ensure it arrives. Thank you for your continued patience.

25 Hour(s) ago

Navy & red slim fit tartan check shirt

  • Customer also reviewed:
  • Navy & pink slim fit tartan check shirt
  • Sky imperial twist non-iron slim fit shirt
  • etc.

Charles Tyrwhitt can always be relied on for excellent prompt service.

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No Comment
25 Hour(s) ago

Navy merino crew neck slim fit jumper

Excellent service and well informed delivery process

No Comment
25 Hour(s) ago

Grey shawl collar cardigan

Parcel arrived in 1 day

No Comment
25 Hour(s) ago

Navy & red geo print slim fit shirt

  • Customer also reviewed:
  • Forest green marl smart zip neck sweatshirt
  • Sky twill puppytooth non-iron classic fit shirt
  • etc.

Quick delivery,even at Christmas time, excellent quality items as usual.

No Comment
26 Hour(s) ago

Red classic fit tartan check shirt

  • Customer also reviewed:
  • Navy gingham heather classic fit shirt

as always excellent

No Comment
26 Hour(s) ago

Blue mini herringbone texture non-iron cutaway slim fit shirt

  • Customer also reviewed:
  • Pink dobby gingham check cutaway slim fit shirt

Excellent service and delivery

No Comment
27 Hour(s) ago

Charcoal Clarendon twill slim fit business suit jacket

  • Customer also reviewed:
  • Charcoal Clarendon twill slim fit business suit trousers

Pleased with ability to have trousers at right length.

No Comment
27 Hour(s) ago

Raspberry cashmere blend v-neck jumper

Fine

No Comment
28 Hour(s) ago

Pink satin Prince of Wales check slim fit shirt

  • Customer also reviewed:
  • Berry regency weave slim fit shirt
  • Navy Newton suede semi brogue shoes

Good website, good delivery service

No Comment
28 Hour(s) ago

Camel single pleat weekend classic fit chinos

  • Customer also reviewed:
  • Marine blue single pleat weekend classic fit chinos

Very helpful and efficient service

No Comment
29 Hour(s) ago

Handmade navy multi spot tie

  • Customer also reviewed:
  • Woven multi gingham tie
  • Blue sports car cufflinks

Very easy to order but was hoping to get free postage :(

No Comment
29 Hour(s) ago

Cobalt lambswool crew neck jumper

Excellent, well packaged and quick delivery

No Comment
29 Hour(s) ago

Multi check country twill classic fit shirt

  • Customer also reviewed:
  • White poplin non-iron slim fit shirt

Excellent quality, design and price

No Comment
30 Hour(s) ago

Black cotton 3 pack socks

Very informative service, product arrived quickly and I was made aware of the delivery status throughout.

No Comment
30 Hour(s) ago

Multi gingham non iron slim fit shirt

  • Customer also reviewed:
  • Charcoal merino v neck jumper
  • Denim merino v neck slim fit jumper

Had a fault with one of the jumpers, returns and replacement was dealt with quickly and efficiently with no fuss.

No Comment
31 Hour(s) ago

Navy silk road gingham check slim fit shirt

  • Customer also reviewed:
  • Sky twill check slim fit shirt

Experience ruined by having to sew on my own button without even wearing the shirt.

Read more

Oh dear! This is more than a little embarrassing and our usually stringent QC Team will be made aware of this disappointing error. I did just try to call to discuss this with you but was sadly unable to speak with you. I hope my voicemail finds you well and we look forward to hearing from you with regard to a replacement at your convenience. Please do accept our apologies for this unusual event, which we would very much like to rectify.

31 Hour(s) ago

Small multi grid check non-iron extra slim fit shirt

  • Customer also reviewed:
  • Knitted slim navy tie

Clear instructions and good service

No Comment
31 Hour(s) ago

Navy and lemon long sleeve classic fit pique polo

Excellent and timely service

No Comment
31 Hour(s) ago

Green multi check long sleeve washed favourite classic fit shirt

  • Customer also reviewed:
  • Denim blue washed Oxford classic fit shirt
  • Navy & blue gingham washed Oxford classic fit shirt

good communication and well packed shipment,

No Comment
32 Hour(s) ago

Pink mini herringbone texture non-iron cutaway slim fit shirt

Sadly it is not your service so much as the delivery service. I have only just received the shirt I ordered at the beginning of December. It was sent out for delivery on 8th and just received on 20th. Perhaps you need to review your agreement with hermes?

Read more

Hermes have experienced delays in your area, for which we truly apologise. Sadly, it is the busiest time of year for the couriers and it seems your order was held up due to this. We appreciated you contacting us directly about this and hope that the response you received from us was helpful. The comments you have made about the delivery service have been passed on and we will take these into consideration for the future.

34 Hour(s) ago

Multi check cashmere & merino scarf

Fast and efficient.

No Comment
34 Hour(s) ago

White washed Oxford extra slim fit shirt

  • Customer also reviewed:
  • Denim blue extra slim fit washed Oxford shirt

Easy website to use and very prompt delivery service

No Comment
35 Hour(s) ago

Blue classic fit tartan check shirt

  • Customer also reviewed:
  • Red classic fit tartan check shirt
  • Navy bengal washed Oxford classic fit shirt
  • etc.

PHONE CONTACT EXCELLENT

No Comment
43 Hour(s) ago

Black cotton 3 pack socks

  • Customer also reviewed:
  • Sky regency weave classic fit shirt
  • Sky twill puppytooth non-iron classic fit shirt
  • etc.

gOod

No Comment
44 Hour(s) ago

Denim blue washed Oxford classic fit shirt

  • Customer also reviewed:
  • Multi gingham country twill classic fit shirt
  • Navy check country twill classic fit shirt
  • etc.

ordered goods on Saturday and they were delivered on Monday now that is service

No Comment
44 Hour(s) ago

Sky washed Oxford classic fit shirt

  • Customer also reviewed:
  • Pink washed Oxford classic fit shirt

Excellent service !!!

No Comment
45 Hour(s) ago

Black Garrick patent shoes

  • Customer also reviewed:
  • Black cotton 3 pack socks

I got the order just in time for my Office Chriatmas Do.

No Comment
45 Hour(s) ago

Green satin Prince of Wales check slim fit shirt

  • Customer also reviewed:
  • Sky silk road gingham check classic fit shirt
  • White and sky twill stripe non-iron classic fit shirt
  • etc.

Excellent service

No Comment
45 Hour(s) ago

Yellow Donegal crew neck jumper

Delivery could be a little quicker.

No Comment
45 Hour(s) ago

Sky silk road end on end slim fit shirt

good

No Comment