Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 340665 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
0 Minute(s) ago

Classic fit stone raincoat

  • Customer also reviewed:
  • Red cashmere zip-neck jumper
  • Black and brown reversible belt
  • etc.

Overall service good but delivery was left outside front door in the rain which meany when I returned home the cardboard packaging was completely sodden and had leaked through to the clothes. Fortunately as all the garments inside were sealed in plastic covers it meant they were protected and therefore not damaged but was a very poor way in which to receive my purchases.

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No Comment
30 Minute(s) ago

Classic fit non-iron bengal stripe navy shirt

  • Customer also reviewed:
  • Classic fit non-iron twill grid check royal blue shirt
  • Classic fit non-iron multi grid check shirt
  • etc.

ok

No Comment
33 Minute(s) ago

Classic fit semi-cutaway collar business casual sky blue shirt

  • Customer also reviewed:
  • Classic fit sky blue washed Oxford shirt

Only placed one order but was easy and received timely updates

No Comment
46 Minute(s) ago

Slim fit non-iron bengal stripe navy shirt

  • Customer also reviewed:
  • Slim fit cutaway collar non-iron twill white shirt
  • Blue and sky silk vintage paisley luxury tie
  • etc.

Fast efficient and easy

No Comment
58 Minute(s) ago

Black classic fit twill business suit jacket

  • Customer also reviewed:
  • Black classic fit twill business suit trousers
  • Black twill business suit waistcoat

Efficient delivery service, arriving on or sometimes before acknowledged date.

No Comment
59 Minute(s) ago

Camel slim fit flat front chinos

Great delivery. Easily swapped to another colour in a shop

No Comment
1 Hour(s) ago

Slim fit cutaway collar non-iron herringbone white shirt

Had no problems

No Comment
1 Hour(s) ago

Classic fit non-iron bengal stripe navy shirt

Good communication

No Comment
1 Hour(s) ago

Slim fit Prince of Wales basketweave green shirt

  • Customer also reviewed:
  • Slim fit Prince of Wales basketweave berry shirt
  • Slim fit Prince of Wales silver shirt
  • etc.

Quick, easy and quality product

No Comment
1 Hour(s) ago

Slim fit Egyptian cotton cavalry twill blue shirt

  • Customer also reviewed:
  • Slim fit end-on-end pink shirt

Great service & prompt delivery.

No Comment
1 Hour(s) ago

Slim fit cutaway collar non-iron mouline stripe pink shirt

  • Customer also reviewed:
  • Slim fit cutaway collar non-iron textured herringbone sky blue shirt

not the fastest but acceptable lead time to delivery

No Comment
1 Hour(s) ago

Charcoal cotton cashmere zip neck jumper

  • Customer also reviewed:
  • Classic fit non-iron poplin navy check shirt

Prompt delivery of sweater. Shirt out of stock, but delivered sooner than predicted.

No Comment
1 Hour(s) ago

Slim fit non-iron poplin red check shirt

exellent

No Comment
2 Hour(s) ago

Women's semi-fitted light grey abstract floral print shirt

Always receive items in a timely manner and well packed

No Comment
2 Hour(s) ago

Navy cotton cashmere v-neck jumper

  • Customer also reviewed:
  • Slim fit denim blue washed Oxford shirt
  • Slim fit navy and berry tattersall washed Oxford shirt
  • etc.

Always brilliant

No Comment
2 Hour(s) ago

White pindot print jersey shirt

  • Customer also reviewed:
  • Women's white jersey shirt

Outstanding service as always.

No Comment
2 Hour(s) ago

Classic fit sky blue washed Oxford shirt

  • Customer also reviewed:
  • Classic fit white plain washed Oxford shirt

Also excellent.

No Comment
2 Hour(s) ago

Slim fit semi-cutaway collar textured gingham sky blue shirt

  • Customer also reviewed:
  • Slim fit semi-cutaway collar textured gingham lilac shirt

EXPENSIVE POSTAGE AND TOOK A LONG TIME TO ARRIVE.

No Comment
3 Hour(s) ago

Extra slim fit non-iron poplin blue and white stripe shirt

Very helpful customer service and prompt refund of money - as a result I bought another shirt!

No Comment
3 Hour(s) ago

Wine classic fit flat front chinos

  • Customer also reviewed:
  • Camel classic fit flat front chinos

Great service,prompt delivery,well packaged.

No Comment
3 Hour(s) ago

Slim fit non-iron windowpane check brown shirt

Good service, well packed without lots of pins to remove.

No Comment
3 Hour(s) ago

Slim fit extreme cutaway collar end-on-end sky blue shirt

The delivery service Hermes claimed to have attempted to deliver the ordered goods when they did not. Not happy about ordering again when there are significant probity issues with your chosen courier. Will continue to buy from store but not online.

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No Comment
3 Hour(s) ago

Women's semi-fitted navy quilted coat

Very fast

No Comment
4 Hour(s) ago

Wine and white stripe long sleeve rugby shirt

  • Customer also reviewed:
  • Classic fit red and grey check heather shirt
  • Classic fit grey and sky blue check heather shirt
  • etc.

Everything but the navy and grey shirt arrived shortly after I placed the order. That shirt was back ordered and didn't ship until early January 2017. However, the order never arrived!!! I contacted Charles Tyrwhitt twice and was sent a replacement. Their delivery company, Hermes, leaves a lot to be desired! The shipment which did arrive was via Parcel Force.

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No Comment
4 Hour(s) ago

Navy silk classic textured dash tie

  • Customer also reviewed:
  • Navy and magenta silk classic spot tie

No Comment
4 Hour(s) ago

Slim fit white plain washed Oxford shirt

  • Customer also reviewed:
  • Slim fit sky blue plain washed Oxford shirt
  • Slim fit berry check washed Oxford shirt
  • etc.

Very good, exactly as expected

No Comment
4 Hour(s) ago

Classic fit sky blue washed Oxford shirt

  • Customer also reviewed:
  • Classic fit non-iron windowpane check indigo shirt

Good, no issues.... they do what they say...

No Comment
4 Hour(s) ago

Light brown extra slim fit flat front chinos

Easy to order and was delivered very quickly

No Comment
4 Hour(s) ago

Slim fit navy double breasted wool blazer

Excellent service, I would use this company again.

No Comment
5 Hour(s) ago

Classic fit non-iron poplin sky blue check shirt

  • Customer also reviewed:
  • Classic fit sky blue plain washed Oxford shirt

Excellent products at very good prices

No Comment
5 Hour(s) ago

Indigo merino cotton crew neck jumper

  • Customer also reviewed:
  • Copper merino cotton crew neck jumper
  • Charcoal merino cotton crew neck jumper

As always, service was first rate

No Comment
5 Hour(s) ago

Green and navy stripe pique long sleeve polo

CT sell a good product at a competitive price I have always been satisfied with both the product and delivery.

No Comment
5 Hour(s) ago

Navy Made in England Harrington jacket

Again the delivery was very quick

No Comment
5 Hour(s) ago

Classic fit red and grey check heather shirt

As always, delighted with the service you provide

No Comment
5 Hour(s) ago

Classic fit button-down collar non-iron business casual light pink shirt

  • Customer also reviewed:
  • Classic fit semi-cutaway collar business casual sky blue shirt
  • Classic fit semi-cutaway collar business casual chambray denim blue shirt
  • etc.

Excellent shirts and delivery service, as always.

No Comment
5 Hour(s) ago

Classic fit non-iron poplin white shirt

  • Customer also reviewed:
  • Classic fit non-iron triangle textured royal blue shirt
  • Classic fit Prince of Wales basketweave sky blue shirt
  • etc.

The wrong fit POW shirt was included with my order so when I told you this a replacement was sent out the next day. I was able to return the incorrect delivery via Doddle but I felt a bit aggrieved having to pay the (admittedly small) return fee of £2.80 when the oversight was not my fault.

No Comment
6 Hour(s) ago

Slim fit button-down collar non-iron business casual sky blue shirt

  • Customer also reviewed:
  • Slim fit button-down collar non-iron business casual light pink shirt
  • Extra slim fit non-iron twill sky blue shirt

Extremely efficient with excellent products and great value

No Comment
6 Hour(s) ago

Slim fit wing collar luxury marcella white evening shirt

  • Customer also reviewed:
  • Slim fit Egyptian cotton textured stripe sky blue shirt
  • Slim fit Egyptian cotton textured stripe lilac shirt
  • etc.

Disappointed one item out of stock which was the one I needed and only arrived a month later. Should have showed this on the website when ordering and given me the choice - I would not have proceeded and ordered elsewhere. Too late before 1st shipment came to realise this item was not available.

No Comment
6 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Classic fit non-iron poplin sky blue check shirt
  • Slim fit non-iron bengal stripe sky blue shirt
  • etc.

I would normally say excellent but last order one size to big and other totaly wrong shirt

No Comment
7 Hour(s) ago

Extra slim fit Egyptian cotton cavalry twill white shirt

  • Customer also reviewed:
  • Extra slim fit non-iron twill stripe white and sky blue shirt
  • Extra slim fit non-iron Prince of Wales blue and gold shirt
  • etc.

As per usual, efficient, pleasant staff. Phones answered promptly and attention to detail, they listen.
Thank you for the continued pleasure in shopping with you.

No Comment
7 Hour(s) ago

Navy roll neck merino wool jumper

Qick delivery

No Comment
7 Hour(s) ago

Slim fit non-iron poplin sky blue check shirt

  • Customer also reviewed:
  • Slim fit blue washed Oxford shirt

easy online service good information about sizing etc

No Comment
7 Hour(s) ago

Union Jack umbrella

Easy to use and quick. Couldn't ask for more.

No Comment
7 Hour(s) ago

Beige classic fit jumbo cord trouser

Prompt and efficient service

No Comment
7 Hour(s) ago

Women's semi-fitted cotton pintuck white shirt

Latest

Online easy and quick. Staff in shop helpful.

16-Jan-2017
Unfortunately our recent purchases have not been at the usual standard we have come to expect from Tyrwhitt. Shop and online staff did their best to apologize and put things right, but we would prefer to have perfect goods supplied in the first instance, and not have to go to the bother of returning items. A replacement sweater sent to my husband when the original was faulty also had a flaw, but I could not face making a further complaint, so I repaired the garment.
This is a first and we sincerely hope any future purchases give first rate satisfaction straight away..

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No Comment
7 Hour(s) ago

Charcoal slim fit twill business suit trousers

  • Customer also reviewed:
  • Slim fit Pima cotton double-faced white shirt
  • Slim fit Pima cotton herringbone white shirt

One shirt IN STOCK online then told that the dispatch was TBC - phoned customer service 11 days later and told that my order had been cancelled and NOTHING had been said to me about this. Very little apology made about it.

Delivery box completely bashed to pieces shirt inside tossed about and creased as a result.

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No Comment
7 Hour(s) ago

Black and brown reversible belt

  • Customer also reviewed:
  • Classic fit non-iron poplin navy check shirt
  • Classic fit non-iron twill off-white shirt

Not received

No Comment
7 Hour(s) ago

Extra slim fit non-iron bengal stripe navy shirt

  • Customer also reviewed:
  • Extra slim fit non-iron twill sky blue shirt
  • Extra slim fit non-iron twill stripe white and sky blue shirt
  • etc.

PLEASE OPEN A SHOP IN BELFAST NORTHERN IRELAND

No Comment
8 Hour(s) ago

St Andrews Cross enamel cufflinks

  • Customer also reviewed:
  • Slim fit non-iron poplin blue and orange check shirt
  • Women's semi-fitted navy and cream abstract block print blouse

Always well presented, packaged and delivered quickly. Easy to use website and no hassle return service.

No Comment
8 Hour(s) ago

Navy merino wool crew neck jumper

  • Customer also reviewed:
  • Black merino wool crew neck jumper
  • Camel classic fit flat front chinos
  • etc.

Good quality as expected from Charles Tyrwhitt. Quick despatch by the supplier. On order one item marked for delivery after Christmas, this did arrive well within the stated time scale so Thank you. Hermes delivery not impressive.

No Comment