We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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I've been charged twice, took 20 mins on phone to get my money back. Disappointing for CT.
excellent service as usual
Excellent, most helpful customer service.
Service was excellent...no complaints
Good, but CT are now starting to 'hassle' with follow up emails - disguised to be helpful of course ! Unless they moderate this I will be ditching them.
Quick processing and delivery, exactly as specified.
The shirt was delivered on time as promised
I'd be keen to understand why I bought shirts that all were within the 4 shirts for £100 range. But was charged £116.85 for the four shirts I bought.
Quick and quality service!
Top service, fast and efficient as always.
No problems,very pleased with the service.
As always I got quality at a very good price with easy ordering and quick delivery. Well done
Great website, easy ordering, quick delivery - perfect!
First class service
Quick and efficient
If you are out at work during the day, consider buying from a different company. CT only give you the option to have the parcel delivered during the working day and leave the parcel somewhere at your own risk. The delivery driver didn't follow the delivery instructions I provided, so I spent a weekend thinking my parcel had been stolen before my neighbour found the parcel in their garden. Buying a quality product I would have expected a quality delivery service. Would have preferred to be able to collect from a Royal Mail sorting office at the weekend - and would have been willing to pay a little extra to do so.
Excellent service, great products, timely delivery.
Service excellent as always.
No issues with the service
very speedy service
Very good indeed
Don't like all the repeat emails referring to a special offer!
Brilliant service - fast delivery. Products are very comfortable and look great.
Excellent efficient service.
The website isn't always up to date with stock levels. Some items I have ordered have been indicated as in stock but then have not been and I have had to wait a month to get the item.
Not having free returns makes me very reluctant to use them again, especially as the sizing of the clothes is very variable. Many other places manage it.
Prompt & efficient service.
I have used this company before and always get 1st class service
As always top quality service with a top quality product
A young lady helped me by phone and then I ordered on line. Think her name was Fahama, she comes from Bangladesh. I did phone back and left a message to say thank you
We have been customers for many years and have never had a complaint the staff are always courteous and helpful also they recognise loyalty on a regular basis with money off vouchers couldn't fault anything .
Great service and products at a reasonable price.
impeccable service as usual. a pleasure to deal with.
Had a slight issue with the product supplied. Returned with no problems and a repacement given immediately. I have been dealing with this firm for almost 20 years and have always had excellent service.
Great service as always.
One of the fastest services I deal with. Have been a customer for some years and have never been disappointed. Parcels arrive quickly, the contents are well packed and are true to the 'blurb' in terms of size and colour. And every so often there are great bargains!
The service and quality are excellent.
The only issue I have is that the item purchased was a birthday gift and the delivery packaging stated what the item was. Hence the surprise was spoilt. So just a suggestion to maybe have a 'tick box' if items purchased are gifts to prevent this. But an easy website and a lovely shirt. Thank you.
Delivered on the day it was promised
Excellent with good communication