We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Excellent service and delivery.
order online with discount (frankie) sent then back as they were too thin. re ordered and my order was cancelled due to only being able to use the code once. Customer services apologised. refunded my order & told me to order again. i did & this gift cancelled & refunded too!
Not yet received the delivery from Hermes! They didn't follow the clear instructions on how to get in and where to leave the parcel: muppets.
Deliveries have become faster, excellent would be warranted if there was a fre returns service or a lower charge for delivery.
Fast delivery and efficient online service
Excellent from start to finish!
Only one comment... after buying from you (yes, very happy thanks), you send far far too many emails.
Always excellent service
Fast dispatch, and good quality for price paid - would recommend to others.
Excellent product, dealt promptly with returns (I ordered the wrong size) and replacement and kept me properly informed of the status of my order
Can't fault the service or VFM.
Will use your company again.
Good quality garments - choice of sleeve length - speedy delivery
Delivery was quick and on time. The order process was simple and tailored to ones individual shape and dimensions. Doing this I got a perfect fit as opposed to an all right fit from High Street Stores.
The service is brilliant, the web site clear and easy to use and the end products always a great fit. The only problem, and the reason I won't order online again, is that Hermes are the delivery company used. The box has been punched in and it looked as though the invoice had been removed and replaced which could be a data protection issue. Love Charles Tyrwitt but loathe Hermes!
Can't make further comment as bought the shirts as a gift for a son working in the USA
I was very pleased with the service I got
Items arrived very quickly - quicker than suggested when order was placed.
Great service, very quick, plenty of (much appreciated) delivery information.
Always first rate
Delivered as scheduled. Size too large having slimmed down. Return process straightforward.
Usually good service
The trousers were said to be on 4 week delivery although the jacket was in stock (how can that be if they are made from the same batch of material?). Then they were delivered together a few days later.
Very good website, easy to order items, very good delivery service
as I have come to expect
Easy to use site. Order arrived speedily, and perfectly packaged.
good fitting thank you
As a returning customer I have always found Charles Tyrwhitt offer excellent customer service and quality products. A great company with whom I look forward to continued business.
Good service easy to use
Never displeased with any of past and present purchase
Excellent service, quality material and fit....Thank you.
very quick and efficient
Charles Tyrwhitt has always provided excellent products, quickly dispatched. My husband's wardrobe is full of their clothes.
Very helpful staff. Efficient organisation. Good range and prices.
Good products - quick and efficient service.
Excellent quality product and a fast, efficient service.
great service especially for exchaging goods
Extremely efficient, communication as to current status of order equally as efficient.
Arrived quickly, well packaged.
As always, the clothes arrived on time and in well wrapped and protected.
Very prompt delivery and appropriately packaged.
Parcel arrived promptly and well packaged. Good quality shirt, great fit. Overall, very pleased
Fist class and quick delivery
On the website, when doing the online order, navigation to see an item, go back to the selection to see another one, check the basket, etc. was far from being smooth. But, once the order was placed, everything was quick and efficient. I would therefore strongly suggest to enhance the navigation on the website, to make it a lot smoother and efficient.
Charles Tyrwhitt is a very reputable company who consistently provide a top quality service and excellent quality, lasting clothing.