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Did what you promised. Cannot fault it.
Very good and prompt!
As usual shirts arrived without any problems.
s usual the service and delivery were within the time quoted.
all delivered on time
Impeccably courteous and swift. Very satisfying transaction.
Great quality shirts, at an excellent price and speedy delivery.
Cambirdge Store- Good in the sense that the store assistant was extremely helpful as was the store manager, but the overall customer experience was poor land et down by a number of things.
1)Lack of changing room space, I had to get changed in the delivery bay and staff entrance
2) Lack of stock in that the shirt i needed wasnt available pretty much anywhere (this was a staple white, classic collar shirt).
3) Layout of where the different types of shirts were was really unclear not just for me but for the store assistant too.
In the end, I ordered from TM Lewin, who despite the comment from the till assistant advising "they wouldnt have what I needed", which a little too confident after walking away with nothing, in fact they (TM Lewin) did. I did order a shirt from the Charles Trywhitt website in the end, but this wasnt in conjunction with the reason for the store trip in the first place, which was to bulk buy wedding shirts. Hence TM lewin got the bigger sale.
All very professional
Customer service beyond reproach. Almost no waiting time on telephones.
Much pleased with the overall service of This company and I will stay loyal with Charles Tyrwhitt
Great telephone and online support.24-Jul-2014It's always a pleasure to provide positive feedback, when the majority of us (myself included) only take the time to write about poor service.
A shame about the shoe lace, but nothing is perfect, and the shoe fitted so well, there was no risk of it coming off.
Prompt delivery; but some tome before jacket came into stock.
Great service as always
Prompt service backed up by mails keeping me informed of progress - no being left to wonder what is happening.
Excellent as previously used.
Ordered on Tuesday afternoon, delivered on Thursday morning. Excellent service!
Attentive and efficient service.
The brass collar stiffeners had been missed off - easy done because they are so small - when I telephoned to tell them, there was no quibble and the item was sent by next day post - superb service, I think.
Fast and efficient!
your shirts which have always been 1st class have now become perfect. In the past I have taken extra long sleeves (I am 6'4'') but had to take the shirts to my seamstress to add an extra button to the bottom of the shirt front. Now I find you have eight buttons down the front and this is no longer necessary.
Excellent products and excellent service every time.
First class company and service. Good communication and easy to deal with.
I like the fact that the order to delivery even on a standard delivery is always quick
Always reliably good
nice to have ac proper length and yolk collar etc --- way above retail store offers.
Same as always
There should be the free returns service available. you have to pay for delivery, send it back and pay for a second delivery to get something to fit you. I have paid £20 in delivery charges.
Great service as always, delivered ahead of schedule.
Quick efficient service, with excellent customer care.
very fast delivery despite this being a sale item
It would have been overall excellent, but for a girl @ Jermyn St branch who rudely served a man ahead of me when I had arrived before him.
Special recognition to Henry on the Customer Service Team - He is excellent!
As were all other Jermyn Street staff on both visits.
Ordered on line, very straightforward and delivery was even more prompt than at first indicated. So as usual with Tyrwhitts service was first class.Thoroughly recommended
A pleasure doing business with you
Very quick brilliant service couldn't ask for more
Very good and quick
Great service, no delay for the chinos in stock even though the second pair was no immediately available. No extra posted to pay.