Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 235185 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
9 Minute(s) ago

Cedar shoe tree

efficient and trouble free

No Comment
21 Minute(s) ago

Navy gingham heather extra slim fit shirt

  • Customer also reviewed:
  • White business casual extra slim fit shirt
  • Denim blue business casual extra slim fit shirt
  • etc.

Quick delivery well packaged

No Comment
30 Minute(s) ago

White twill non-iron extra slim fit classic collar shirt

Faultless service.

Read more
No Comment
47 Minute(s) ago

Email Gift Voucher

Found your website tricky but a charming assistant sorted me out

No Comment
1 Hour(s) ago

Grey marl, light navy and burgundy long sleeve classic fit pique polo

  • Customer also reviewed:
  • Grey marl and mustard long sleeve classic fit pique polo
  • Green long sleeve classic fit pique polo

Great service.

No Comment
1 Hour(s) ago

Navy long sleeve classic fit pique polo

Ok

No Comment
1 Hour(s) ago

Blue classic fit tartan check shirt

When I saws the shirt I had ordered, it was too similar to one I had already. So I took it to your shop in Glasgow, where I was treated extremely helpfully. I got a different shirt that I like very much.

No Comment
1 Hour(s) ago

White twill non-iron cutaway slim fit shirt

  • Customer also reviewed:
  • Blue mini herringbone texture non-iron cutaway slim fit shirt
  • Pink superfine check non-iron cutaway slim fit shirt
  • etc.

Fantastic!

No Comment
1 Hour(s) ago

Grey Egyptian cotton luxury twill classic fit shirt

easy to use website. Shirt arrived within 2 days. First class service throughout.

No Comment
1 Hour(s) ago

Green washed Oxford classic fit shirt

  • Customer also reviewed:
  • Navy & red classic fit tartan check shirt
  • Navy & red overcheck heather classic fit shirt
  • etc.

High quality shirts at excellent prices. Very efficient service

No Comment
1 Hour(s) ago

Navy Warwick brogue shoes

Postage is instant; order is always accurate; the occasional gift (e.g. shoe horn) is most welcome.

No Comment
2 Hour(s) ago

Blue stripe non iron slim fit shirt

  • Customer also reviewed:
  • Navy & red overcheck heather slim fit shirt
  • Denim blue slim fit washed Oxford shirt
  • etc.

For the first time you have let me down. My last order was delivered to the wrong address and post code(a mile away). It was only the honesty of the person/s receiving it that they delivered it to me personally. I emailed you and had an auto reply #140821-000287. I did not get a definitive reply or any further reply..

Read more
No Comment
2 Hour(s) ago

Red classic fit tartan check shirt

  • Customer also reviewed:
  • Sky gingham check non-iron classic fit shirt
  • Multi gingham non iron classic fit shirt
  • etc.

Delivery by Hermes was poor and unreliable

No Comment
2 Hour(s) ago

Navy non iron classic fit shirt

  • Customer also reviewed:
  • Sky silk road end on end slim fit shirt
  • White twill non-iron slim fit shirt
  • etc.

Fantastic service, delivery was very quick.

No Comment
2 Hour(s) ago

Gift Voucher 20 Pound Sterling

Great exchange, great range too many emails

No Comment
2 Hour(s) ago

Handmade silver baroque floral tie

  • Customer also reviewed:
  • Handmade gold baroque floral tie

Excellent

No Comment
2 Hour(s) ago

Navy bengal washed Oxford classic fit shirt

  • Customer also reviewed:
  • Royal twill grid check non-iron slim fit shirt
  • Coral bengal stripe non-iron slim fit shirt
  • etc.

All shirts were well made and of excellent quality material.

Delivery of the shirts was quick from time of order.

No Comment
3 Hour(s) ago

Maroon washed Oxford classic fit shirt

  • Customer also reviewed:
  • Navy & red overcheck heather classic fit shirt
  • Red puppytooth classic fit shirt
  • etc.

Very efficient and great service

No Comment
3 Hour(s) ago

Navy washed Oxford classic fit shirt

  • Customer also reviewed:
  • Navy & red classic fit tartan check shirt
  • Indigo heather classic fit shirt
  • etc.

Efficient service from the moment you press the "SEND" key.

No Comment
3 Hour(s) ago

Light navy and sea blue stripe short sleeve pique polo

  • Customer also reviewed:
  • Light navy and burgundy short sleeve classic fit pique polo
  • Navy and lemon short sleeve classic fit pique polo
  • etc.

Very easy to order, very speedy delivery.

No Comment
3 Hour(s) ago

Pink rich twill Prince of Wales check classic fit shirt

  • Customer also reviewed:
  • Sky twill puppytooth non-iron classic fit shirt
  • Grey imperial twist non-iron classic fit shirt

The quality turned out to be more than I expected for the price I paid,
perfect fit, also a quick turnaround from the time of ordering great choice
of colours

No Comment
3 Hour(s) ago

Navy washed Oxford slim fit shirt

  • Customer also reviewed:
  • Navy & red overcheck heather slim fit shirt
  • Navy gingham heather slim fit shirt
  • etc.

I have used this company for possibly 15 years and always find them to be excellent.

No Comment
3 Hour(s) ago

Blue stripe non iron slim fit shirt

  • Customer also reviewed:
  • Grey non iron classic fit shirt
  • Denim blue slim fit washed Oxford shirt
  • etc.

Very quick response to my order - all items delivered in same box.

No Comment
3 Hour(s) ago

White twill non-iron classic fit shirt

  • Customer also reviewed:
  • Sky bengal non-iron classic fit shirt
  • Royal twill puppytooth non-iron classic fit shirt

great service - speedy delivery - package tracked which is great.

No Comment
3 Hour(s) ago

White twill non-iron slim fit shirt

  • Customer also reviewed:
  • Sky twill non-iron slim fit shirt
  • Sky bengal non-iron slim fit shirt
  • etc.

As with previous orders for formal shirts, I will continue to use Charles Tyrwhitt in th e future. The service is impecable, straight forward and quality of the product is above any I have purchased in this price range previously.

Read more
No Comment
3 Hour(s) ago

White herringbone classic fit shirt

Great service

No Comment
3 Hour(s) ago

Grey marl sweatshirt

My order arrived within a couple of days of ordering.

No Comment
3 Hour(s) ago

Berry stripe non iron classic fit shirt

  • Customer also reviewed:
  • Black leather formal belt
  • White twill Sea Island luxury classic fit shirt
  • etc.

Easy to order - efficient delivery

No Comment
4 Hour(s) ago

Coral non iron twill classic fit shirt

  • Customer also reviewed:
  • Off white non iron classic fit shirt
  • Grey non iron classic fit shirt
  • etc.

Quick service and very easy to use.

No Comment
4 Hour(s) ago

White Egyptian cotton twill classic fit shirt

I still have not received my shirts so why send the survey

Read more

Our feedback requests are usually sent out after taking into consideration how long it would take for order to reach our customers. It looks like it might have been sent out a bit early this time around and I would like to apologise for this minor glitch. Thank you for bringing this to our attention, we have already passed this on to be looked into with the hope it doesn't happen again. I hope that you are pleased with the shirts once they arrive as you will still be able to share your thoughts with us by updating your comments

4 Hour(s) ago

Grey pure lambswool cable knit jumper

  • Customer also reviewed:
  • Soft peach textured cashmere blend waffle knit jumper
  • Sky twill stripe non-iron classic fit shirt
  • etc.

Good service, easy to deal with and pleasant people to talk to.The goods are very good standard.

No Comment
4 Hour(s) ago

Navy brushed canvas slim fit trousers

Service excellent and very fast.

No Comment
4 Hour(s) ago

White business casual slim fit shirt

  • Customer also reviewed:
  • Denim blue business casual slim fit shirt
  • Navy and white small check business casual slim fit shirt
  • etc.

good service as always

No Comment
4 Hour(s) ago

Sky gingham check non-iron classic fit shirt

  • Customer also reviewed:
  • Handmade blue multi rectangle tie

Returns/exchange procedure rather confusing. One appears to be having to pay again for goods one wishes to exchange. Also potentially insecure: I did not wish to give the security code for my debit card on the form. I ended up going to the shop instead.

No Comment
4 Hour(s) ago

Red puppytooth classic fit shirt

  • Customer also reviewed:
  • Grey & navy overcheck heather classic fit shirt
  • Blue stripe non iron classic fit shirt
  • etc.

Website easy to use, delivery fast.

No Comment
4 Hour(s) ago

Sky regency weave extra slim fit shirt

  • Customer also reviewed:
  • Sky dobby gingham check cutaway extra slim fit shirt
  • Grey dobby gingham check cutaway slim fit shirt
  • etc.

Excellent service. However disappointed that I had to pay for the return package as the shirts did not fit.

Read more
No Comment
4 Hour(s) ago

White twill Sea Island luxury extra slim fit

  • Customer also reviewed:
  • Handmade blue multi rectangle tie

Quick and simple ordering.

No Comment
5 Hour(s) ago

White twill non-iron slim fit shirt

Excellent service and shirts of outstanding quality

No Comment
5 Hour(s) ago

Lilac Egyptian cotton twill classic fit shirt

  • Customer also reviewed:
  • Sky mini grid check non-iron classic fit shirt
  • Navy mini grid check non-iron classic fit shirt

Recent purchase poor quality item returned and refund offered was less than the original price plus no offer of the postage cost. Replies from customer service were not sincere with no consideration for years of loyal service

No Comment
5 Hour(s) ago

White wide herringbone non-iron classic fit shirt

Fast Delivery

No Comment
5 Hour(s) ago

Navy Italian wool cashmere slim fit luxury suit jacket

  • Customer also reviewed:
  • Navy Italian wool cashmere slim fit luxury suit trousers
  • White royal Panama non-iron slim fit shirt
  • etc.

Efficient and products better quality than expected.

No Comment
5 Hour(s) ago

Navy marl cable roll-neck jumper

  • Customer also reviewed:
  • Navy tartan check woven boxer
  • Navy grid dot printed woven boxer
  • etc.

Better than most.

No Comment
7 Hour(s) ago

Navy cashmere blend v-neck knit jumper

  • Customer also reviewed:
  • Royal blue cashmere blend v-neck jumper
  • Bird print shirt
  • etc.

Great service. One of few online firms to charge postage, despite expensive order (stops me giving excellent)

No Comment
9 Hour(s) ago

Indigo heather extra slim fit shirt

  • Customer also reviewed:
  • Red puppytooth extra slim fit shirt
  • Denim blue extra slim fit washed Oxford shirt
  • etc.

Clothes delivered in two days and all were spot on. Fit perfectly and great product

Read more

Although it is good to hear that your order was prompt and fit well, I would like to apologise if the shirt was not exactly what you had expected. I will be passing this onto our Web and Marketing teams to look into to make sure that all the items advertised online or in our brochures are and exact representation of the actual garment; thank you for bringing to our attention. In the mean time, please feel welcome to send it back to us as you are still covered by our warranty, and we will gladly accept it back for an exchange.

12 Hour(s) ago

Olive check British wool classic fit hacking jacket

  • Customer also reviewed:
  • Fawn classic fit covert coat

The products are fine. The delivery courier is utterly frustrating. The courier would not knock on neighbours doors to leave the parcel and was then rude to me when I called her! The customer services rep from Charles Tyrwhitt was fantastic.

Read more
No Comment
14 Hour(s) ago

Navy Oxford weave classic fit shorts

  • Customer also reviewed:
  • Salmon Oxford weave classic fit shorts

Excellent

No Comment
14 Hour(s) ago

Denim blue business casual slim fit shirt

  • Customer also reviewed:
  • Navy and white small check business casual slim fit shirt
  • Navy, green and white check business casual slim fit shirt
  • etc.

I often have to ring up, and it always appears to be my problem not the companies.
the voucher code doesn't work, your account has the wrong credit on it, Not impressed

No Comment
16 Hour(s) ago

Light yellow textured twill non-iron classic fit shirt

Excellent

No Comment
16 Hour(s) ago

Grey Donegal Yorkshire tweed slim fit jacket

Excellent as always, with improved delivery time.

No Comment
16 Hour(s) ago

Burgundy plain cotton rib socks

  • Customer also reviewed:
  • Navy grid dot sock
  • Green grid dot sock

Only recently started purchasing your products and find the overall quality of them and the service excellent.

No Comment