Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 324774 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
22 Minute(s) ago

Stone slim fit flat front chinos

  • Customer also reviewed:
  • Wine slim fit flat front chinos

Good delivery as always

No Comment
1 Hour(s) ago

Women's white and navy breton stripe boat neck cotton jersey top

Always first class

No Comment
1 Hour(s) ago

Classic fit non-iron windowpane short sleeve indigo shirt

  • Customer also reviewed:
  • Classic fit non-iron puppytooth royal blue shirt
  • Classic fit non-iron honeycomb lilac shirt
  • etc.

very good customer support when I had forgotten to ask for pockets

No Comment
5 Hour(s) ago

Classic fit Prince of Wales basketweave sky blue shirt

I can't fault the service provided by Charles Tyrwhitt in any way. From the trouble-free online ordering to the prompt delivery. I used my £10 gift voucher which had been kindly sent to me recently as part payment for this order. A kind thought and much appreciated.

Read more
No Comment
6 Hour(s) ago

Navy Eastcott wing tip brogue Derby shoes

Excellent service. Thank you!

No Comment
7 Hour(s) ago

Slim fit semi-cutaway collar Regency weave sky shirt

Quick delivery

No Comment
7 Hour(s) ago

Classic fit non-iron poplin sky blue check shirt

Delivery very prompt as promised.

No Comment
9 Hour(s) ago

Slim fit non-iron twill white shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin white shirt
  • Slim fit cutaway collar non-iron twill white shirt
  • etc.

the service from your staff on the phone is second to none and i have never been disappointed.

No Comment
9 Hour(s) ago

Classic fit red and blue geometric print shirt

  • Customer also reviewed:
  • Classic fit semi-cutaway collar business casual sky blue shirt
  • Classic fit non-iron honeycomb grey shirt
  • etc.

Excellent products at a great price. Service is good, delivery is quick. I've bought from them 5 times now, and never had any problems.

No Comment
10 Hour(s) ago

Navy slim fit twill business suit jacket

  • Customer also reviewed:
  • Navy slim fit twill business suit trousers
  • Black silk classic puppytooth tie

spot on as usual and the clothing arrived quickly

No Comment
11 Hour(s) ago

Classic fit non-iron twill sky blue shirt

  • Customer also reviewed:
  • Classic fit non-iron twill white shirt

Easy to order and quick delivery. Well packed

No Comment
12 Hour(s) ago

Slim fit light brown lambswool hopsack jacket

  • Customer also reviewed:
  • Navy check slim fit saxony business suit jacket
  • Grey Padstow suede Derby shoes
  • etc.

Excellent service, easy to use website and delivered ahead of schedule

Read more

Whilst I am delighted to learn of your satisfaction with our service, I am sorry to hear that your new chinos are not fitting quite as you had hoped for. We work hard to ensure our garments are always accurately sized but your feedback about this will be taken on board for future seasons. Rest assured that you are covered by our six month guarantee should you wish to consider the possibility of an exchange.

12 Hour(s) ago

Classic fit non-iron twill wine and navy check shirt

  • Customer also reviewed:
  • Classic fit non-iron poplin blue and orange check shirt
  • Classic fit berry check brushed dobby shirt
  • etc.

First class service and speedy delivery - couldn't be better.

No Comment
12 Hour(s) ago

Classic fit non-iron Prince of Wales blue and gold shirt

  • Customer also reviewed:
  • Classic fit non-iron windowpane check brown shirt
  • Slim fit semi-cutaway collar business casual white shirt
  • etc.

Would be better if there was a click and collect in store option, rather than having no option other than to pay £4.99 delivery charge.

No Comment
12 Hour(s) ago

Navy slim fit flat front chinos

  • Customer also reviewed:
  • Marine blue slim fit flat front chinos

Quick and efficient as usual

No Comment
12 Hour(s) ago

Black Compton wingtip brogue monk shoes

  • Customer also reviewed:
  • Burgundy Eastcott wing tip brogue Derby shoes
  • Black cotton rich 3 pack socks
  • etc.

Very pleased with your products and service. Going to be a regular customer.

No Comment
13 Hour(s) ago

Classic fit non-iron twill off-white shirt

Really fast delivery

No Comment
13 Hour(s) ago

Stone slim fit flat front chinos

The service was fast and efficient.I was very pleased.

No Comment
13 Hour(s) ago

Navy button neck merino wool jumper

  • Customer also reviewed:
  • Slim fit cutaway collar popover sky blue shirt
  • Navy and magenta silk classic spot tie

Accurate size guide, user friendly website and nice incentive offers.

No Comment
13 Hour(s) ago

Extra slim fit non-iron honeycomb white shirt

  • Customer also reviewed:
  • Extra slim fit non-iron twill sky blue shirt
  • Extra slim fit non-iron twill pink shirt

Fast

No Comment
13 Hour(s) ago

Slim fit non-iron micro spot white shirt

As a tall slim man it is resfreshing to find a retailer that stocks great quality items and provides a high level service. The items were dispatched and received in great time.

No Comment
14 Hour(s) ago

Slim fit camel cotton flannel jacket

  • Customer also reviewed:
  • Slim fit Egyptian cotton textured stripe pink shirt
  • Slim fit Egyptian cotton textured stripe sky blue shirt
  • etc.

My first time buying from them and it was seem less. Fast delivery, quick enough returns and size swaps. Clothes are better quality than Lewin. And UK call centre staff very good

No Comment
14 Hour(s) ago

Slim fit cutaway collar Egyptian cotton textured blue shirt

  • Customer also reviewed:
  • Slim fit semi-cutaway collar business casual sky blue shirt
  • Slim fit semi-cutaway collar business casual navy shirt
  • etc.

Superb service, fast and efficient delivery

No Comment
14 Hour(s) ago

Grey classic fit 5 pocket textured dobby trousers

Arrived promptly

No Comment
14 Hour(s) ago

Sky 2 pack boxers

Rapid delivery

No Comment
14 Hour(s) ago

Navy cotton rich 3 pack socks

Could not ask for better service

No Comment
15 Hour(s) ago

Green Eastcott wing tip brogue Derby shoes

An excellent and prompt service.

No Comment
15 Hour(s) ago

Classic fit Prince of Wales silver shirt

  • Customer also reviewed:
  • Classic fit Pima cotton double-faced brown shirt
  • Classic fit cutaway collar non-iron twill pink shirt
  • etc.

Delivery fast and efficient.

No Comment
15 Hour(s) ago

Slim fit non-iron honeycomb white shirt

  • Customer also reviewed:
  • Slim fit Egyptian cotton cavalry twill pink shirt
  • Slim fit non-iron micro spot sky blue shirt
  • etc.

Does anyone ever pay £80 for a CT shirt. It's like the allied carpets sale. Just make it transparent that it's £25 and stop bombarding me with "offers".

Read more

We work hard to offer our customers the finest quality garments at the most reasonable prices. Whilst our garments are advertised at full price at the start of the season, we reward the loyalty of our customers by sending out a number of money saving offers throughout the year. I am sorry to hear about the concerns you have had and your honest feedback will certainly be taken on board. In the meantime, I would like to assure you that our shirts are constructed to the highest possible quality standard but rest assured that you are covered by our six month guarantee should you wish to consider the possibility of an exchange.

20 Hour(s) ago

Classic fit navy Italian cotton blazer

I would have said very good rating if available, the disappointing thing for me was the delivery courier (Hermes) text. When you click on the link it takes you the hermesworld website and you have to enter your reference number which it did not recognise. The Email link worked and you did not have to enter the reference number either.

Read more

Thank you very much for the detailed feedback on your recent order, which is much appreciated. I'm sorry to see that you ran into a few issues trying to track your order, which is disappointing. I will be sure to raise this with Hermes accordingly and I'm sure there won't be any future issues. Your comments on the jacket - both fit and colour - are also helpful to us and our Merchandising Team will take these on board. I hope you will get plenty of enjoyment from it over the years to come.

24 Hour(s) ago

Grey slim fit Prince of Wales check stretch trousers

  • Customer also reviewed:
  • Classic fit white and navy striped pique polo

superb in all aspects as usual.

Read more

I'm very sorry to see a return was required against your trousers, which is such a shame. It may well be that the fit of the trousers has changed slightly since you last purchased a similar pair, which would account for this. Rest assured I will have your feedback passed through accordingly as we are always reviewing our fits and sizing to ensure it's exactly what our customers want. I certainly hope this blip won't deter you from continuing to be a customer with us for many years to come.

24 Hour(s) ago

Classic fit end-on-end lilac shirt

Very pleased.great service.

No Comment
25 Hour(s) ago

Classic fit non-iron honeycomb white shirt

Delivery good Well packaged

Read more

I'm very sorry to learn that the shirt you have received has caused such disappointment. Overall the feedback we have received on the Honeycomb shirts this season have been very positive indeed, so it's certainly a shame. The best way to ensure as little ironing as possible is required is to wash the shirt on a very light spin, then immediately remove it from the washer. Smooth out the wrinkles with the palm of your hands prior to hanging it to dry. When almost dry, just give it a very quick whizz with the iron and it'll be as good as new! If you aren't totally happy with the shirt you are of course welcome to return it to us under our 6 month guarantee - please give us a quick call if you need any help with this.

26 Hour(s) ago

Classic fit non-iron honeycomb grey shirt

  • Customer also reviewed:
  • Classic fit non-iron honeycomb mid blue shirt
  • Classic fit non-iron windowpane check brown shirt
  • etc.

EXCELLENT SPEEDY SERVICE VERY GOOD COMMUNICATION

No Comment
27 Hour(s) ago

Black extra slim fit flat front non-iron chinos

Arrived on time, well packed.

No Comment
28 Hour(s) ago

Navy flat front chino shorts

Clear easy website. Good customer service desk if required. Good packaging. This delivery took a little longer than normal, but was not a problem.

No Comment
29 Hour(s) ago

Classic fit white washed Oxford shirt

  • Customer also reviewed:
  • Slim fit Pima cotton double-faced light pink shirt
  • Slim fit Oxford sky blue shirt
  • etc.

Wonderful service, quick dispatch and beautifully made

No Comment
29 Hour(s) ago

Extra slim fit semi-cutaway collar business casual white shirt

very quick service as usual.

Read more
No Comment
30 Hour(s) ago

Classic fit Oxford sky blue shirt

  • Customer also reviewed:
  • Classic fit Egyptian cotton textured blue shirt
  • Classic fit Oxford white shirt
  • etc.

Quick delivery, good price, in store team were very helpful when I needed to exchange for a different size.

No Comment
31 Hour(s) ago

Navy and green multi stripe pique polo

  • Customer also reviewed:
  • Navy and berry stripe pique polo

Good service, items arrived really quickly

No Comment
31 Hour(s) ago

Dark green and navy stripe merino wool crew neck jumper

  • Customer also reviewed:
  • Red and navy stripe merino crew neck jumper

There was a problem with delivery so the order took nearly a fortnight to arrive. Had I not intercepted the courier when the product did eventually arrive it would have been left at the wrong address. A disappointing experience.

Read more

I'm very sorry indeed to hear of the delay in receiving your order, which is most disappointing. I will certainly raise this with our couriers Hermes so it can be looked into further. We will do our very best alongside them to ensure an issue such as this does not occur again - so thank you for reaching out to us with this information. In the meantime, should you wish to receive future orders via Royal Mail rather than Hermes, please do let us know. I hope this will not detract too heavily from your enjoyment of the jumpers and that they keep you warm for many years to come.

31 Hour(s) ago

Tan Montagu suede Chelsea boots

  • Customer also reviewed:
  • Olive Yardley suede apron tassel loafers
  • Slim fit cutaway collar popover sky blue shirt

Extremely good service, and the courier is the best by far.

No Comment
32 Hour(s) ago

Brown leather reversible belt

As always

No Comment
32 Hour(s) ago

Dark grey classic fit saxony business suit jacket

  • Customer also reviewed:
  • Dark grey saxony business suit waistcoat
  • Dark grey classic fit saxony business suit trousers
  • etc.

Postage should be free for orders over 100 gbp

No Comment
32 Hour(s) ago

White and blue stripe boating jersey

  • Customer also reviewed:
  • Burgundy chunky cardigan
  • Blue non-iron twill semi-fitted shirt
  • etc.

Magnificent

No Comment
32 Hour(s) ago

Extra slim fit semi-cutaway collar business casual blue shirt

  • Customer also reviewed:
  • Extra slim fit semi-cutaway collar textured gingham lilac shirt

This is the only place I buy shirts. Quality, fit, value for money. Nothing comes close.

No Comment
32 Hour(s) ago

Navy single pleat chino shorts

  • Customer also reviewed:
  • Classic fit non-iron poplin short sleeve sky blue check shirt
  • Classic fit navy and white dobby shirt
  • etc.

Prompt and accurate (as usual!)

No Comment
32 Hour(s) ago

Classic fit Egyptian cotton cavalry twill pink shirt

  • Customer also reviewed:
  • Classic fit end-on-end sky blue shirt

Excellent service as usual.

No Comment
33 Hour(s) ago

Classic fit non-iron honeycomb sky blue shirt

  • Customer also reviewed:
  • Classic fit non-iron honeycomb lilac shirt
  • Classic fit non-iron honeycomb pink shirt
  • etc.

Excellent service and great next day delivery.

No Comment
33 Hour(s) ago

Slim fit non-iron honeycomb white shirt

  • Customer also reviewed:
  • Slim fit non-iron royal Panama white shirt
  • Navy and gold silk classic double striped tie

Product came quickly

No Comment