Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 232397 Customer Reviews

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  • 18/02/2007
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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
25 Minute(s) ago

Blue wide herringbone non-iron classic fit shirt

Did what you promised. Cannot fault it.

No Comment
33 Minute(s) ago

Burgundy Whitcomb tassel loafers

Very good and prompt!

No Comment
1 Hour(s) ago

Navy business casual classic fit shirt

  • Customer also reviewed:
  • Blue multi gingham business casual classic fit shirt

As usual shirts arrived without any problems.

Read more
No Comment
1 Hour(s) ago

Blue wide herringbone non-iron classic fit shirt

s usual the service and delivery were within the time quoted.

No Comment
2 Hour(s) ago

Sky mini grid check non-iron slim fit shirt

  • Customer also reviewed:
  • Easy-iron sky poplin slim fit shirt
  • Woven navy and gold club stripe tie
  • etc.

all delivered on time

No Comment
2 Hour(s) ago

Tan cavalry twill classic fit trousers

Impeccably courteous and swift. Very satisfying transaction.

No Comment
3 Hour(s) ago

Sky twill puppytooth non-iron slim fit shirt

  • Customer also reviewed:
  • Royal twill puppytooth non-iron slim fit shirt
  • Sky textured puppytooth classic fit shirt

Great quality shirts, at an excellent price and speedy delivery.

No Comment
3 Hour(s) ago

White twill non-iron extra slim fit classic collar shirt

Cambirdge Store- Good in the sense that the store assistant was extremely helpful as was the store manager, but the overall customer experience was poor land et down by a number of things.
1)Lack of changing room space, I had to get changed in the delivery bay and staff entrance
2) Lack of stock in that the shirt i needed wasnt available pretty much anywhere (this was a staple white, classic collar shirt).
3) Layout of where the different types of shirts were was really unclear not just for me but for the store assistant too.

In the end, I ordered from TM Lewin, who despite the comment from the till assistant advising "they wouldnt have what I needed", which a little too confident after walking away with nothing, in fact they (TM Lewin) did. I did order a shirt from the Charles Trywhitt website in the end, but this wasnt in conjunction with the reason for the store trip in the first place, which was to bulk buy wedding shirts. Hence TM lewin got the bigger sale.

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No Comment
3 Hour(s) ago

Lilac Egyptian cotton twill classic fit shirt

All very professional

No Comment
3 Hour(s) ago

Pink non-iron twill classic fit shirt

  • Customer also reviewed:
  • White washed Oxford classic fit shirt
  • Sky washed Oxford classic fit shirt
  • etc.

Customer service beyond reproach. Almost no waiting time on telephones.

No Comment
4 Hour(s) ago

Navy Oxford weave summer slim fit trousers

  • Customer also reviewed:
  • Navy leather Deanfield saddle loafers
  • White non-iron twill semi-fitted shirt

Much pleased with the overall service of This company and I will stay loyal with Charles Tyrwhitt

No Comment
4 Hour(s) ago

Sky signature polo

  • Customer also reviewed:
  • Blue multi gingham business casual classic fit shirt

Good

No Comment
5 Hour(s) ago

Navy short sleeve pique polo

  • Customer also reviewed:
  • Sea blue short sleeve pique polo
  • Light navy short sleeve pique polo
  • etc.
Latest

Great telephone and online support.


24-Jul-2014
It's always a pleasure to provide positive feedback, when the majority of us (myself included) only take the time to write about poor service.
A shame about the shoe lace, but nothing is perfect, and the shoe fitted so well, there was no risk of it coming off.

Read more

Thank you for your kind and positive feedback. It's an absolute pleasure to learn of your satisfaction with our products and service!

5 Hour(s) ago

Silver windowpane summer tweed slim fit jacket

  • Customer also reviewed:
  • Woven blue chevron tie

Prompt delivery; but some tome before jacket came into stock.

No Comment
6 Hour(s) ago

Grey marl jersey trunks

  • Customer also reviewed:
  • Navy marl jersey trunks

Great service as always

No Comment
6 Hour(s) ago

Navy single pleat weekend classic fit chinos

Great Service

No Comment
6 Hour(s) ago

Dark navy and lemon stripe short sleeve pique polo

  • Customer also reviewed:
  • Cornish blue and white stripe short sleeve pique polo
  • Meadow green and navy stripe slim fit pique polo

Prompt service backed up by mails keeping me informed of progress - no being left to wonder what is happening.

No Comment
7 Hour(s) ago

Blue wide herringbone non-iron cutaway slim fit shirt

  • Customer also reviewed:
  • Dark navy and lemon stripe short sleeve pique polo
  • Light navy and salmon stripe short sleeve pique polo
  • etc.

Excellent as previously used.

No Comment
7 Hour(s) ago

Blue wide herringbone non-iron classic fit shirt

Ordered on Tuesday afternoon, delivered on Thursday morning. Excellent service!

No Comment
7 Hour(s) ago

Green club stripe socks

  • Customer also reviewed:
  • Green ottoman rib classic fit unstructured jacket

Attentive and efficient service.

Read more

Thank you for sharing this with us. It's an absolute pleasure to know how pleased you have been with your recent purchase!

7 Hour(s) ago

Dark navy and lemon stripe short sleeve pique polo

  • Customer also reviewed:
  • Cornish blue and white stripe short sleeve pique polo

First class

No Comment
7 Hour(s) ago

Green Oxford slim fit unstructured jacket

Superb service

No Comment
8 Hour(s) ago

Cobalt cotton cashmere v neck jumper

  • Customer also reviewed:
  • Bengal stripe lightweight woven trousers
  • Solid brass collar stiffeners classic
  • etc.

The brass collar stiffeners had been missed off - easy done because they are so small - when I telephoned to tell them, there was no quibble and the item was sent by next day post - superb service, I think.

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No Comment
8 Hour(s) ago

Blue wide herringbone non-iron cutaway slim fit shirt

  • Customer also reviewed:
  • Sky bengal stripe classic fit shirt

Fast and efficient!

No Comment
8 Hour(s) ago

White and mink stripe boating jersey

  • Customer also reviewed:
  • White non-iron twill semi-fitted shirt
  • Coral stretch semi-fitted shirt

Grrreat!

No Comment
8 Hour(s) ago

Green multi check long sleeve washed favourite classic fit shirt

  • Customer also reviewed:
  • Sky washed Oxford classic fit shirt
  • Pink washed Oxford classic fit shirt
  • etc.

Excellent

No Comment
8 Hour(s) ago

Royal gingham check classic fit shirt

  • Customer also reviewed:
  • Easy-iron sky poplin classic fit shirt
  • Easy-iron pink poplin classic fit shirt
  • etc.

very good

No Comment
9 Hour(s) ago

Purple non-iron twill semi-fitted shirt

Very good

No Comment
9 Hour(s) ago

Easy-iron sky poplin classic fit shirt

  • Customer also reviewed:
  • Navy business casual classic fit shirt
  • Blue and coral block stripe business casual classic fit shirt

your shirts which have always been 1st class have now become perfect. In the past I have taken extra long sleeves (I am 6'4'') but had to take the shirts to my seamstress to add an extra button to the bottom of the shirt front. Now I find you have eight buttons down the front and this is no longer necessary.

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No Comment
9 Hour(s) ago

Sky twill stripe non-iron classic fit shirt

  • Customer also reviewed:
  • Woven navy and gold club stripe tie

Excellent products and excellent service every time.

No Comment
10 Hour(s) ago

Raspberry gingham check non-iron slim fit shirt

  • Customer also reviewed:
  • White non-iron slim fit shirt
  • Multi gingham washed Oxford classic fit shirt
  • etc.

First class company and service. Good communication and easy to deal with.

Read more

Thank you for your feedback. I am most grateful for your kind words regarding our standard of service and that, for the most part, you have been very pleased with your recent order.
I am sorry to hear that this particular shirt didn't fit as expected and your comments in regards to this will certainly be shared with our Buyers.
Whilst we would have been eager to exchange the shirt for a better fitting alternative, I can see the item was recently returned back to us for a full refund. This has now been processed but please let us know if we can be of any further assistance at all.

10 Hour(s) ago

Cobalt cotton cashmere v neck jumper

Good

No Comment
10 Hour(s) ago

Black business casual slim fit shirt

I like the fact that the order to delivery even on a standard delivery is always quick

No Comment
11 Hour(s) ago

White and navy large spot print semi-fitted shirt

Always reliably good

No Comment
11 Hour(s) ago

White business casual classic fit shirt

  • Customer also reviewed:
  • Navy business casual classic fit shirt

nice to have ac proper length and yolk collar etc --- way above retail store offers.
NK

No Comment
11 Hour(s) ago

Blue slim fit washed poplin shirt

  • Customer also reviewed:
  • Navy slim fit pique shirt
  • Navy with red stripe rugby shirt
  • etc.

Same as always

No Comment
11 Hour(s) ago

Navy stripe classic fit suit jacket

  • Customer also reviewed:
  • Woven navy arrow tie

There should be the free returns service available. you have to pay for delivery, send it back and pay for a second delivery to get something to fit you. I have paid £20 in delivery charges.

No Comment
11 Hour(s) ago

Red suede Millbank Derby shoes

Great service as always, delivered ahead of schedule.

Read more
No Comment
12 Hour(s) ago

Lilac two colour puppytooth extra slim fit shirt

  • Customer also reviewed:
  • White twill non-iron extra slim fit shirt
  • Sky twill non-iron extra slim fit shirt
  • etc.

Quick efficient service, with excellent customer care.

No Comment
12 Hour(s) ago

Woven blue chevron tie

very fast delivery despite this being a sale item

No Comment
12 Hour(s) ago

Navy business casual classic fit shirt

Excellent service!

No Comment
12 Hour(s) ago

White Egyptian cotton twill extra slim fit shirt

It would have been overall excellent, but for a girl @ Jermyn St branch who rudely served a man ahead of me when I had arrived before him.

Special recognition to Henry on the Customer Service Team - He is excellent!
As were all other Jermyn Street staff on both visits.

Read more
No Comment
12 Hour(s) ago

Royal gingham check classic fit shirt

  • Customer also reviewed:
  • Sky textured puppytooth classic fit shirt

Ordered on line, very straightforward and delivery was even more prompt than at first indicated. So as usual with Tyrwhitts service was first class.Thoroughly recommended

No Comment
12 Hour(s) ago

White twill non-iron classic fit shirt

  • Customer also reviewed:
  • White royal Panama non-iron classic fit shirt

Excellent.

No Comment
12 Hour(s) ago

White herringbone slim fit shirt

  • Customer also reviewed:
  • Sky herringbone slim fit shirt
  • Green and white fine stripe socks
  • etc.

Excellent

No Comment
12 Hour(s) ago

Charcoal Clarendon twill classic fit business suit trousers

  • Customer also reviewed:
  • Silver grey cotton cashmere v neck jumper
  • Purple cotton cashmere v neck jumper
  • etc.

A pleasure doing business with you

No Comment
12 Hour(s) ago

Meadow green and navy stripe short sleeve pique polo

  • Customer also reviewed:
  • Light navy and sea blue stripe short sleeve pique polo

Speedy delivery

No Comment
13 Hour(s) ago

Royal gingham check classic fit shirt

  • Customer also reviewed:
  • White Egyptian cotton twill classic fit shirt
  • Pink Egyptian cotton twill classic fit shirt
  • etc.

Very quick brilliant service couldn't ask for more

No Comment
13 Hour(s) ago

White twill non-iron cutaway slim fit shirt

  • Customer also reviewed:
  • Royal gingham check classic fit shirt
  • Woven fushcia and white spot tie

Very good and quick

No Comment
13 Hour(s) ago

Stone single pleat weekend classic fit chinos

  • Customer also reviewed:
  • Marine blue single pleat weekend classic fit chinos

Great service, no delay for the chinos in stock even though the second pair was no immediately available. No extra posted to pay.

No Comment