We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Ordered 2 items and one was out of stock but got a very polite email explaining the situation and apologising for the inconvenience, with a reviewed delivery date and a promise to charge delivery only once. Within a week I had the delayed item so am very happy and would use Charles Tyrwhitt again.
Easy to use website and efficient service. Prompt delivery. Very impressed with service
Excellent service, also very kind to give us a £10 voucher which lead me to this purchase.
Very good service, arrived the day after.
really speedy service
Very prompt service
Love being able to order on the web-site
Really fast delivery and service great.
Placing oreders by phone or online is straightforward, and the goods are delivered promptly, well packaged
As always "Customer Service was Excellent" This was the first time I had ordered online - normally buy from the Shop
Delivered very quickly once ordered without any hassle. Great service.
Have always had efficient service
I ordered the shirt on a Saturday evening using the on line facility.
This was delivered at 6.30 pm the following Wednesday.
Very prompt and did what they said they would
Very pleased with the fast response and delivery
Happy with service.
Good never had a problem
It is the delivery service I am rating as poor. I ordered this item as a Christmas present on 6th December. The confirmation email said it would be delivered by 12th December. It is now 19th December and I still haven't received it.
Charles Tyrwhitt can always be relied on for excellent prompt service.
Excellent service and well informed delivery process
Parcel arrived in 1 day
Quick delivery,even at Christmas time, excellent quality items as usual.
as always excellent
Excellent service and delivery
Pleased with ability to have trousers at right length.
Good website, good delivery service
Very helpful and efficient service
Very easy to order but was hoping to get free postage :(
Excellent, well packaged and quick delivery
Excellent quality, design and price
Very informative service, product arrived quickly and I was made aware of the delivery status throughout.
Had a fault with one of the jumpers, returns and replacement was dealt with quickly and efficiently with no fuss.
Experience ruined by having to sew on my own button without even wearing the shirt.
Clear instructions and good service
Excellent and timely service
good communication and well packed shipment,
Sadly it is not your service so much as the delivery service. I have only just received the shirt I ordered at the beginning of December. It was sent out for delivery on 8th and just received on 20th. Perhaps you need to review your agreement with hermes?
Fast and efficient.
Easy website to use and very prompt delivery service
PHONE CONTACT EXCELLENT
ordered goods on Saturday and they were delivered on Monday now that is service
Excellent service !!!
I got the order just in time for my Office Chriatmas Do.
Delivery could be a little quicker.