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Service
Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service is solid over the phone. Personnel are very polite, courteous and respectful.
The sales person was very good.05-Sep-2012nuff said
the service and the product can't be beat!
Overall, I have had poor experience with my return/exchanges. The department handling this continues to lose my paperwork and/or not communicate when returns are received. Phone customer support though has been much better, but still not excellent. They have addressed issues and tried to resolve quickly.
Excellent telphone service as i will be London I nned to speak to a manager about quality and sizing of shirt as i eill writing a fashion article 'Peter Robinson editor
Service was good03-Sep-2012Good shirts, however, quality is not what it was 5 years ago The noniron shirts wear better
My dad really loved the fit and cut as always
Excellent/good
Good job
Customer service is really good. I haven't washed the shirt yet so I'm still wondering how the shirts are going to handle the wash. I noticed that the little thingy that keep the collar straight are not sewn in, that might be an issue.
The products are very handsome, though pricey, and the service is good. One unrelated point--please send to G. Grella, not K. Grella.
Fine
Always very helpful and polite
Very nice experience on the phone.
I always enjoy items ordered from site, but have a hard time finding my size sometimes.
Shipment was late due to some shipping congestion and I was not inform, so I received my packages 1 week later.....
The purchase experience was very pleasant and I am pleased with the products as delivered. I have not yet worn the shirts but the fit is on the mark.
I truly feel that your shirts are terrific value and very comfortable while fulfilling my needs of a tapered and comfortable yet stylish shirt.
Great shirts and service.
I love the patterns and the French cuff shirts! Excellent!
I called to order 2 shirts after having a poor experience the previous time and was given a credit of which I wanted to partially use. I have been a customer of yours for probably more than 10 years and have spent thousands of dollars with you. I asked the sales agent to have someone contact me in regards to free shipping as he could not answer my request and said there was not a supervisor on duty to speak to. I said if there was no problem in providing me with free shipping they could simply send me an email to confirm this or if they could not then I asked that someone call me back. The sales agent confirmed my phone number and email and I waited two days and never received a call or an email. In the end I did receive the free shipping although my last two experiences are making me question as if I will continue to do business with your company.
After 2 attempts to order the right size, I ended up going into the Washington D.C. store to get properly sized. The salesperson, Richard, was extremely helpful and seamlessly processed my exchange to the correct sizes.
Polite, informative customer service.29-Aug-2012So glad I found this company...(or did you find me?).
Everyone that I know loves shopping at Charles Tyrwhitt. Their product is of excellent quality. I can't think of any way to improve on their customer service...so pleasant to deal with them all.
I would like to have had the opportunity to enclose a gift message as I ordered these for my son and had them sent directly to him.
