Charles Tyrwhitt (US) Reviews

Consumer ratings of Charles Tyrwhitt (US)

Feedback for www.ctshirts.com has been compiled from 127523 Customer Reviews

  • Feefo member since
  • May-13-2009
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.com
54 Minute(s) ago

White twill non-iron spread Extra Slim fit shirt

Great clothes and excellent, quick service

No Comment
1 Hour(s) ago

Silver grey Donegal v neck sweater

  • Customer also reviewed:
  • Navy merino v neck sweater
  • Sky merino v neck sweater
  • etc.

Shipment arrived right on time (as projected). The sweaters are a great fit.

No Comment
2 Hour(s) ago

Slim fit non-iron Windsor check sky shirt

  • Customer also reviewed:
  • Slim fit non-iron Prince of Wales blue and gold shirt
  • Slim fit Bedford raised stripe lilac shirt
  • etc.

Excellent service, the shirts arrived promptly.

No Comment
2 Hour(s) ago

White twill non-iron spread Slim fit shirt

Very good

No Comment
3 Hour(s) ago

Lilac and navy Prince of Wales check non-iron Classic fit shirt

  • Customer also reviewed:
  • White twill non-iron Classic fit shirt
  • Blue royal Panama non-iron Classic fit shirt
  • etc.

Excellent products and service, every time I order.

No Comment
3 Hour(s) ago

White poplin non-iron Slim fit shirt

  • Customer also reviewed:
  • Blue royal Panama non-iron Slim fit shirt
  • White and sky twill stripe non-iron Slim fit shirt
  • etc.

Good

No Comment
3 Hour(s) ago

White ground mini multi check Slim fit shirt

  • Customer also reviewed:
  • Pink Prince of Wales royal twill Slim fit shirt
  • Pink micro gingham Slim fit shirt
  • etc.

I love Charles Tyrwhitt! I believe they sell the best quality dress shirts on the market. Now, I exclusively buy CT. I would like to see them offer deals more frequently and give free shipping more often. Or, provide this for loyal customers. However, when I can buy a shirt, I always go with CT. Thanks.

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No Comment
3 Hour(s) ago

Luxury gold floral tie

I had a problem with getting my order within the timeframe promised due to the snow storm on the east coast. Not your fault. Returned the shirt for an exchange. Needed a different size.

No Comment
4 Hour(s) ago

Extra slim fit non-iron Prince of Wales check pink and blue shirt

  • Customer also reviewed:
  • Extra slim fit non-iron Windsor check pink shirt
  • Extra slim fit non-iron puppytooth lilac shirt
  • etc.

i have been ordering for years, this is the first time i am not real happy with the fit

No Comment
4 Hour(s) ago

Your shopping experience at Charles Tyrwhitt - Washington

Good service, good product, a little pricey.

No Comment
4 Hour(s) ago

Slim fit non-iron cutaway collar basketweave check raspberry shirt

  • Customer also reviewed:
  • Slim fit non-iron check pink shirt
  • Slim fit non-iron check yellow shirt
  • etc.

Annabella I'd an exceptional person and high quality customer service representative. I appreciate her persistence in making me whole and continuing the relationship I have with the company.

No Comment
5 Hour(s) ago

Green tweed flat cap

I would have given you an excelent, but this time it took my package almost a month to arrive

No Comment
6 Hour(s) ago

Classic green puppytooth tie

  • Customer also reviewed:
  • Classic red natte tie
  • Classic peacock blue and white melange spot tie
  • etc.

Great people and excellent products! Highly recommended for those with discriminating tastes in quality.

No Comment
10 Hour(s) ago

Small multi grid check non-iron Extra Slim fit shirt

  • Customer also reviewed:
  • Royal twill grid check non-iron Extra Slim fit shirt
  • White Buckingham weave non-iron Extra Slim fit shirt

I don't think I'd shop again with Charles Tyrwhitt. I received my shirts as a gift and then tried to exchange it in the store on Madison but was told that I had to order the shirt size I wanted online since they didn't carry it in the store. I was told that I would need to mail back my shirt but they would need my debit card in order to repurchase my new shirt. I wrote my debit card info on the rerun slip (which I still have and plan to keep as proof) and the next days later I was charged $2,000 from Charles Tyrwhitt and $100 from Starbucks and few other charges that were stopped. Clearly my debit card info was leaked due to this unorganized system. Thank god my bank caught the fraudulent transactions but I had to dispute many random transaction which put my account in the negatives and wasted my time and ruined my name with my bank. The compansation I received for this unconvince was $15 off and express shipping on my next order. I would not recommend shopping at Charles Tyrwhitt to anyone, in fact if a friend told me they planned on buying from Charles Tyrwhitt I would tell them about my experience and advise them to not make the same mistake that I did.

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Thank you for taking the time to speak with us directly on the phone regarding this and once more I’m deeply very sorry again for the disappointment as well as inconvenience caused! Our customers and the security of their information is our top priority and we have robust systems in place to prevent fraudulent activity – shopping with us is incredibly secure therefore. Nevertheless, we will of course investigate the issue raised here as well as regarding the exchange you wanted to make in the store and, in the meantime, I can assure you that shopping with us is usually far more enjoyable and trouble-free.

13 Hour(s) ago

Sky twill non-iron classic collar Extra Slim fit shirt

  • Customer also reviewed:
  • Royal twill grid check non-iron Extra Slim fit shirt

My go to place for dress shirts.

No Comment
13 Hour(s) ago

White herringbone Slim fit shirt

Always a quality product at a good price. I like the selection as well.

No Comment
14 Hour(s) ago

Black classic fit twill business suit jacket

  • Customer also reviewed:
  • Extra slim fit semi-cutaway collar luxury twill sky shirt
  • Extra slim fit semi-cutaway collar luxury twill white shirt
  • etc.

Charles Tyrwhitt is among those rare companies which keeps improving itself by providing incentives to its staff to engage positively with its customer base. The courtesy, and professional attention to detail, are exemplary. As a customer I am pleased with the outstanding quality of the products, but I am delighted with the unparalleled service.

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No Comment
14 Hour(s) ago

Grey slim fit check business suit trousers

  • Customer also reviewed:
  • Grey slim fit check business suit jacket

The customer service representative was excellent. Since the return process takes a very long time, I have not received confirmation that my trousers are being exchanged; thus, the good rating.

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No Comment
14 Hour(s) ago

Sky twill luxury semi-spread Slim fit shirt

  • Customer also reviewed:
  • Navy swim shorts
  • Black flat front Extra Slim fit non-iron chinos

Great communication
Polite customer service
2 returns not 1 problem
Good quality merchandise at great pricing

No Comment
14 Hour(s) ago

Melbury White Twill Non-Iron Cutaway Extra Slim Fit Shirt

  • Customer also reviewed:
  • White Twill Non-Iron Short Sleeve Slim Fit Shirt

It took 2 months for a refund! ! Horrible customer service

Read more

Please accept my apologies again for the disappointment as well as inconvenience caused and thank you for taking the time to speak with us directly on the phone regarding this matter! As discussed, what happened most definitely wasn’t intentional or typical or returning items to us for a refund so we’re grateful the rare incident has been brought to our attention – training will be provided to help prevent similar occurrences in future.

14 Hour(s) ago

Extra slim fit cutaway collar non-iron twill white shirt

It took 2 months for a refund! !!!

Read more
As Above
14 Hour(s) ago

Extra slim fit cutaway collar non-iron twill white shirt

Horrible customer service it took 2 months for a refund

Read more
As Above
14 Hour(s) ago

Extra slim fit cutaway collar non-iron twill white shirt

It took 2 months to get a refund ...and all I receive is free shipping .!! This how they Make money!!!
Don't order from here. Don't be fooled by their British acscent .. they lazy fools and fanatic freaks that will never suite your needs
Order from brooks brothers they ll give you good home made usa customer service and support....

Read more
As Above
15 Hour(s) ago

Purple and green mini grid non-iron spread Slim fit shirt

  • Customer also reviewed:
  • White Buckingham weave non-iron Slim fit shirt
  • Dobby Jermyn Street check Slim fit shirt
  • etc.

Very polite and courteous!

No Comment
15 Hour(s) ago

Navy, blue and grey melange gingham washed Oxford Classic fit shirt

  • Customer also reviewed:
  • Navy and grey overcheck melange Classic fit shirt

Shirts look great, fit great, arrived fast!

No Comment