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The worst online shopping experience. My $187 USD order was placed on Feb 13, 2014. No tracking information was provided. Waited for a month after placing two calls to follow up on the delivery status and was told that my products were returned to U.K.
COULD NOT BE BETTER
Very impressed by the quality of the shirts and the quick delivery.
All people I came in contact with were extremely professional.
Fantastic customer service... Great shirts. Excellent prices. Couldn't be more pleased.
Delivery took longer than return period for sale items.
I was very pleased w all aspects of my business with you! Shirt quality, service were excellent. Thank you. JPM
Great phone service.
Very good communication. Merchandise presented in a first class and professional manner.
Love the website - especially the 'short list' and 'discard list' functions - highly user-friendly
Service was exact .
Called in. Very attentive and knowledgable. Received in 10 days!!!
Fast service, good product
The customer service representive was a lovely lady. Unfortunately, she guided me to the wrong size, though.
Excellent customer service. Very polite and helpful on the phone. Amazing quality in the clothes. My husband loves his suit that I purchased for him for Christmas. It is quality all the way through down to the wonderful little details like the functional buttons and the extra bit of lining in the trouser hem where my husband says there's always extra wear and tear. We have been very impressed in the quality... especially for the price. It won't be our last purchase.
Everything excellent except for shipping time. Coming overseas, it wasn't totally unexpected but could be faster. UPS or FedEx would be preferable.
Shirt was not delivered at promised time. It took almost a month to receive the shirt I ordered. This should definitely improved.
The quality of the shirts is exceptional. Well tailored and the cloth is top tier
Absolutely love Charles Tyrwhitt and I recommend to everyone
we were very impressed with your catalog. And ordering was very easy and even when an error in my address was made it was corrected promptly and I received my order.