We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Great clothes and excellent, quick service
Shipment arrived right on time (as projected). The sweaters are a great fit.
Excellent service, the shirts arrived promptly.
Excellent products and service, every time I order.
I love Charles Tyrwhitt! I believe they sell the best quality dress shirts on the market. Now, I exclusively buy CT. I would like to see them offer deals more frequently and give free shipping more often. Or, provide this for loyal customers. However, when I can buy a shirt, I always go with CT. Thanks.
I had a problem with getting my order within the timeframe promised due to the snow storm on the east coast. Not your fault. Returned the shirt for an exchange. Needed a different size.
i have been ordering for years, this is the first time i am not real happy with the fit
Good service, good product, a little pricey.
Annabella I'd an exceptional person and high quality customer service representative. I appreciate her persistence in making me whole and continuing the relationship I have with the company.
I would have given you an excelent, but this time it took my package almost a month to arrive
Great people and excellent products! Highly recommended for those with discriminating tastes in quality.
I don't think I'd shop again with Charles Tyrwhitt. I received my shirts as a gift and then tried to exchange it in the store on Madison but was told that I had to order the shirt size I wanted online since they didn't carry it in the store. I was told that I would need to mail back my shirt but they would need my debit card in order to repurchase my new shirt. I wrote my debit card info on the rerun slip (which I still have and plan to keep as proof) and the next days later I was charged $2,000 from Charles Tyrwhitt and $100 from Starbucks and few other charges that were stopped. Clearly my debit card info was leaked due to this unorganized system. Thank god my bank caught the fraudulent transactions but I had to dispute many random transaction which put my account in the negatives and wasted my time and ruined my name with my bank. The compansation I received for this unconvince was $15 off and express shipping on my next order. I would not recommend shopping at Charles Tyrwhitt to anyone, in fact if a friend told me they planned on buying from Charles Tyrwhitt I would tell them about my experience and advise them to not make the same mistake that I did.
My go to place for dress shirts.
Always a quality product at a good price. I like the selection as well.
Charles Tyrwhitt is among those rare companies which keeps improving itself by providing incentives to its staff to engage positively with its customer base. The courtesy, and professional attention to detail, are exemplary. As a customer I am pleased with the outstanding quality of the products, but I am delighted with the unparalleled service.
The customer service representative was excellent. Since the return process takes a very long time, I have not received confirmation that my trousers are being exchanged; thus, the good rating.
Polite customer service
2 returns not 1 problem
Good quality merchandise at great pricing
It took 2 months for a refund! ! Horrible customer service
It took 2 months for a refund! !!!
Horrible customer service it took 2 months for a refund
It took 2 months to get a refund ...and all I receive is free shipping .!! This how they Make money!!!
Don't order from here. Don't be fooled by their British acscent .. they lazy fools and fanatic freaks that will never suite your needs
Order from brooks brothers they ll give you good home made usa customer service and support....
Very polite and courteous!
Shirts look great, fit great, arrived fast!