We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Had to wait a while for one of the shirts, but I was told of the situation in advance and opted to have the order held and delivered together. The wait was longer than expected and I wish I had had the other three shipped earlier.
One shirt was wrong, and I didn't get an email notification when the first batch of shirts shipped. They sat at the post office for several weeks until I contacted customer service.
Web interface and tie recommendations were great.
I will buy from CT again.
I love your company. You guys are top notch. I only buy business apparel from you. You have quality clothes for reasonable prices. My fit is unique. Cookie cutter cloths don't fit me. I'm 6 foot tall and slender. I need a 15.5 neck with a 36/37 sleeve length. Well done CT. Keep it up. Don't become like other companies.
My CT shirt are covetted in my wardrobe. I loved the website, had no issues with delivery and the package that came was well designed.
There was one problem getting the website to accept a promotion. It kept revering to another sale price which was lower.
All in all the experience purchasing shirt was amazing and I am now a CT shirt buyer for life. I recommend creating a rewards program to ensure customer retention. Furthermore, special onetime pricing for items in different categories that people might not be as enclined to buy online, could generate curiosity in other product lines. The reason I found CT was because I needed customer shirts since I am in between 2 standard sizes. With CT I don't have to worry about the risk of an item not fitting because it's custom made. And regardless I'm hate returning items. If there was a low enough sale on sweaters or socks or other product that are not as custom made I would probably feel more comfortable buy them.
In conclusion, I am glad I found CT and plan to replace all my dress shirts with CT ones over the next year.
So pleased to do business with CT. Both the product and service have surpassed my expectations in every way.
I love the Extra Slim Fit and the Fabrics chosen. However, I would like to see some more variety in shirt colours.
The ease of ordering and the actual time it arrived was smooth sailing.
Original package was lost in the mail, but they promptly re-shipped.
Easy to use site and easy to return.
It was easy to use the website and my order came fast. The best news of all is that I have three new shirts that I really like.
Great service delivery on time.
Top quality one of the best shirts I wornhave ever
Very good service and "touch" for an on-line purchase interaction. My order did take longer than expected to finally arrive but it was worth the wait.
great fit on the shirts. great sale prices too
service excellent, products superb
products are high quality and fits well.
This was my first order with CT and I needed to exchange the shirts due to wrong size. You staff was extremely helpful in assisting me with process and ensuring I recievved the proper size.
Love the service and the quality of the products (shirts, ties, cuff links, etc)
fast delivery - first class packaging too
Service is excellent. The polo shirt was an xx large but fit more like a large. I gave it to my 21 year old son that wears a large and it fit him well. The shoes look good. Will know more about them when they get broken in as they are the stiffest shoes I have ever had right out of the box. I usually get Allen Edmonds and thought that I would try these.
I received a catalog in the mail, didn't have it with me when I went to the store. I still got the discount listed in the catalog, and got really good service from the staff. Very good retail experience, now we'll see how the shirts turn out. If they're good, they'll have client.