We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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I would use Tyrwhitt again for any of their product line.
Excellent service. Carlos went far and beyond to find shirts in my size.
Well done. Very good quality and a good value.
I have always found CT staff, whether it be ordering over the phone or in-store to be top notch! The staff is helpful but not pushy and friendly as opposed to pretentious. On this particular visit the girl that helped me made several trips to the back to look for shirts in my size. I picked out a couple of shirts and the girl noticed they were extra slim but noticed I had been mostly looking at slim shirts and asked if I was aware I had picked extra slim shirts. Good thing because I had in fact made a mistake, 10 yrs ago I might have been able to fit in extra slim :). She saved me a trip back and you restocking.
Really like your shirts as well and that you usually have my size in stock. Maybe a few extra styles/designs would be nice. Like the idea of business casual shirts.
Everything went great! Got exactly what I wanted for less than I thought it would be
A British ex-pat and life-long customer - never disappointed.
The coupon code I was trying to use did not work online. I had to call customer service and the rep was very helpful in processing the purchase.
Amazing quality and customer service. Just wish the shirts had a button on the open part of the sleeve.
Many of the shirts I picked out were not available in my size or not available with buttons. We had to repeatedly ask the staff to go back and look for our size which took quite a long time. They didn't have my size in some of the shirts but said I could order them. Then I waited in line at the register and was told they were all sold out and I'd have to pick another shirt. The whole process started over again. Finally, the salesperson did order me the shirt and was nice enough to ship our order to two different locations, but the whole experience took a lot longer then expected.
This level of quality is what I was expecting but did not receive and a lesser price point shirt, when purchased from one of your New York store. I decided to give you guys another try and upgrade the price point. You satisfied my expectations. For me your shirts are great but only at the higher price point. Thank you for giving me the opportunity to share with you my thoughts.
I went to the Washington, DC store. They didn't have all of the shirts I wanted, but were very helpful and polite. I was able to try shirts on to guarantee the proper fit and they directed me to order on line to satisfy my needs. I did so and the shirts arrived promptly from the UK. Great dress shirts!
Excellent product. Fantastic service, great website, really good value. Second to none.29-May-2016Excellence.29-May-2016Excellence.29-May-2016Excellence.29-May-2016Excellence.29-May-2016Excellence.
Always great service, top to bottom
Return service is essential for ms
Company has great quality shirts at a fair price, customer service is fantastic and shipping time is very convenient if I can order and it be on my doorstep in a few days time from the UK.
Very helpful and gracious service.
Was promised a shirt and received a wrong size product. Company would only comp with expedited shipping if I bought another product. Not. Spent 20 minutes on phone clarifying order and even alerted company as to wrong size upon seeing error on email order.
Very pleased with obvious attention to detail
Good customer service but product was slightly not in line with expectation.
Shipping was quick and processing time was short
Regular prices are beyond my tolerances, but the sale prices make it possible for me to own these excellent quality shirts.
The staff was not super helpful while waiting in line. It appeared if you did not have someone helping you -- such as myself -- then you were definitely not the top priority.