Charles Tyrwhitt (US) Reviews

Consumer ratings of Charles Tyrwhitt (US)

Feedback for www.ctshirts.com has been compiled from 151888 Customer Reviews

  • Feefo member since
  • May-13-2009
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.com
43 Minute(s) ago

Extra slim fit non-iron Oxford gingham mid green shirt

  • Customer also reviewed:
  • Extra slim fit dobby blue and white check textured shirt

Product has not arrived ordered on may 1

No Comment
2 Hour(s) ago

White and navy silk English luxury end-on-end tie

  • Customer also reviewed:
  • Magenta and white silk classic Oxford spot tie
  • Slim fit non-iron twill lilac shirt
  • etc.

I'm a huge fan. Wish someone had introduced me to CT long ago. My 80 year old mother sent me a gift certificate had I'm hooked.

No Comment
3 Hour(s) ago

Black tuxedo waistcoat

Quick & Easy Transaction, PERFECT!

No Comment
3 Hour(s) ago

Extra slim fit spread collar non-iron herringbone grey shirt

  • Customer also reviewed:
  • Extra slim fit spread collar non-iron poplin cream shirt
  • Extra slim fit non iron imperial weave light green shirt
  • etc.

The only reason this order gets only a good is that I entered the code for 15% off the $200 total incorrectly. Realizing this I immediately called and was told the code could not be done after the fact but that my order would be cancelled and I could simply reorder with the correct coupon code. This never occurred and I never bothered to call back once again. Not a big deal as it was only a $30 difference but since you asked I thought I should share. Shirts are wonderful.

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No Comment
5 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Slim fit non-iron twill white shirt

i like shirts. could use new fabric choices. fabric is all very heavy on regular fabrics

No Comment
9 Hour(s) ago

Classic fit spread collar non-iron twill white shirt

Very well organized service. Good notifications of stock-outs and returns, etc. Very professional!!

No Comment
13 Hour(s) ago

Classic fit non iron imperial weave lilac shirt

  • Customer also reviewed:
  • Slim fit non iron imperial weave lilac shirt
  • Extra slim fit non iron imperial weave lilac shirt

We ordered about 14 shirts total across 2 orders and were VERY disappointed in our service. We received 9 out of the 14 shirts early, however, never received the remaining 5. We had to call in to remind them to send it to us.

In addition, 1 out of the 9 received shirts was the incorrect size.

We ordered these shirts for our wedding and were expecting superior service but were very disappointed.

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No Comment
15 Hour(s) ago

Classic fit bengal stripe sky blue shirt

  • Customer also reviewed:
  • Classic fit non-iron twill blue shirt
  • Classic fit non-iron twill white shirt

excellent

No Comment
16 Hour(s) ago

Slim fit button down collar non-iron twill white shirt

  • Customer also reviewed:
  • Slim fit button down collar non-iron twill sky blue shirt
  • Slim fit button down non-iron twill grid check navy shirt

These are absolutely the best shirts I've ever owned. The sizing is perfect, and the quality is outstanding. I will be ordering more.

No Comment
18 Hour(s) ago

Classic fit business casual non-iron button-down sky shirt

  • Customer also reviewed:
  • Classic fit business casual non-iron button-down white shirt

I think have a "constant sale" price is seemingly not great marketing. Just simply make the price what it is.

No Comment
18 Hour(s) ago

Classic fit luxury marcella white tuxedo shirt

Had a very easy return recently.

No Comment
18 Hour(s) ago

Extra slim fit spread collar Egyptian cotton textured stripe royal blue shirt

  • Customer also reviewed:
  • Slim fit spread collar non-iron dobby check pink shirt
  • Extra slim fit semi-spread collar business casual navy shirt

Not what I expected

No Comment
19 Hour(s) ago

Classic fit non-iron poplin sky blue check shirt

  • Customer also reviewed:
  • Classic fit non-iron twill off-white shirt
  • Classic fit non-iron twill stripe white and sky blue shirt
  • etc.

Website is good with the exception of post order information. Took a long time for delivery and order status just provided me with a "dispatched". Love the shirts!

No Comment
19 Hour(s) ago

Classic fit semi-spread collar luxury twill white shirt

  • Customer also reviewed:
  • Classic fit non-iron royal Panama white shirt

Website was easy to use but could have used some better descriptions to make the differences between the fabrics more clear. Shipping costs were excessive relative to competitors. Shirts were great.

No Comment
19 Hour(s) ago

Denim blue polo

  • Customer also reviewed:
  • Slim fit non-iron Prince of Wales blue and gold shirt
  • Gold and navy silk classic Fleur-de-Lys tie
  • etc.

Very fast shipping!

No Comment
19 Hour(s) ago

Extra slim fit spread collar non-iron poplin cream shirt

good price nice quality

No Comment
21 Hour(s) ago

Classic fit bengal stripe lilac shirt

  • Customer also reviewed:
  • Classic fit bengal stripe sky blue shirt

Very pleased with shirts. Delivery was timely. Only negative was that the monogram was a little too large.

No Comment
22 Hour(s) ago

Classic fit non-iron poplin green and orange check shirt

  • Customer also reviewed:
  • Classic fit Prince of Wales check blue and green shirt
  • Classic fit non iron imperial weave lilac shirt

Overall nice

Read more

It's a real shame that this one shirt was a touch too big for you, which is rather odd as you have ordered two shirts in the same size and fit. Judging by your comments on the various items it appears a Slim Fit would be better for you all round however. I would certainly recommend returning all the items to us, and we will gladly exchange them for the Slim Fit in the same size. Returns are completely free of charge for our American friends and if you complete this online it will be a very swift process indeed!

22 Hour(s) ago

Extra slim fit non-iron Prince of Wales yellow and royal blue shirt

  • Customer also reviewed:
  • Extra slim fit spread collar non-iron twill mid blue shirt
  • Extra slim fit spread collar non-iron herringbone light pink shirt

No comment.

No Comment
23 Hour(s) ago

Navy merino wool v-neck sweater

The best. Unsurpassed quality, style and service

No Comment
24 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Slim fit non-iron Prince of Wales yellow and royal blue shirt
  • Slim fit non-iron Prince of Wales blue and gold shirt
  • etc.

As with all CT Slim Fit shirts, the quality and fit are perfect. Brass collar stats are the best!

No Comment
25 Hour(s) ago

Classic fit non-iron herringbone white shirt

Outstanding Service!

No Comment
26 Hour(s) ago

Extra slim fit button-down collar non-iron business casual yellow shirt

  • Customer also reviewed:
  • Extra slim fit spread collar non iron bold stripe blue shirt
  • Extra slim fit spread collar non iron bengal stripe lilac shirt

My first time using this company. Really great quality shirts. We will be using CTyrwhitt from now on instead of Banana, JCrew, Express.

No Comment
26 Hour(s) ago

Slim fit non-iron windowpane check indigo shirt

  • Customer also reviewed:
  • Slim fit Prince of Wales berry shirt

great return policy.

No Comment
28 Hour(s) ago

Classic fit non-iron Bengal stripe lilac shirt

  • Customer also reviewed:
  • Classic fit non-iron Oxford orange bengal stripe shirt
  • Classic fit non-iron bengal stripe sky blue shirt
  • etc.
Latest

I spoke to a customer service person and he was pretty helpful but having said that, you expect them to be helpful and professional.


24-May-2017
Service rating : I was contacted by he service personnel and that was a first. I have a better feeling about dealing with the company (Tyrwhitt).
Product: I originally bought 6 shirts but 2 are being returned for poor tailoring and fit. The other four are very good and as a result, they get an overall "good" rating. The returns do not cost me anything except the hassle of repackaging etc. but I can live with that.

I want to see how long these last me before I commit to buying from them again.

Read more

I do appreciate your comments on the service received when speaking with us recently. You are quite correct that it's our job to be courteous, professional and help to resolve any issues you are experiencing - which is a job we take great pride id performing each and every time! I'm sorry to see a couple of the shirts ordered here need to be returned, but hopefully you will continue to enjoy the remaining items still in your possession for a long time to come.