We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Product has not arrived ordered on may 1
I'm a huge fan. Wish someone had introduced me to CT long ago. My 80 year old mother sent me a gift certificate had I'm hooked.
Quick & Easy Transaction, PERFECT!
The only reason this order gets only a good is that I entered the code for 15% off the $200 total incorrectly. Realizing this I immediately called and was told the code could not be done after the fact but that my order would be cancelled and I could simply reorder with the correct coupon code. This never occurred and I never bothered to call back once again. Not a big deal as it was only a $30 difference but since you asked I thought I should share. Shirts are wonderful.
i like shirts. could use new fabric choices. fabric is all very heavy on regular fabrics
Very well organized service. Good notifications of stock-outs and returns, etc. Very professional!!
We ordered about 14 shirts total across 2 orders and were VERY disappointed in our service. We received 9 out of the 14 shirts early, however, never received the remaining 5. We had to call in to remind them to send it to us.
In addition, 1 out of the 9 received shirts was the incorrect size.
We ordered these shirts for our wedding and were expecting superior service but were very disappointed.
These are absolutely the best shirts I've ever owned. The sizing is perfect, and the quality is outstanding. I will be ordering more.
I think have a "constant sale" price is seemingly not great marketing. Just simply make the price what it is.
Had a very easy return recently.
Not what I expected
Website is good with the exception of post order information. Took a long time for delivery and order status just provided me with a "dispatched". Love the shirts!
Website was easy to use but could have used some better descriptions to make the differences between the fabrics more clear. Shipping costs were excessive relative to competitors. Shirts were great.
Very fast shipping!
good price nice quality
Very pleased with shirts. Delivery was timely. Only negative was that the monogram was a little too large.
The best. Unsurpassed quality, style and service
As with all CT Slim Fit shirts, the quality and fit are perfect. Brass collar stats are the best!
My first time using this company. Really great quality shirts. We will be using CTyrwhitt from now on instead of Banana, JCrew, Express.
great return policy.
I spoke to a customer service person and he was pretty helpful but having said that, you expect them to be helpful and professional.24-May-2017Service rating : I was contacted by he service personnel and that was a first. I have a better feeling about dealing with the company (Tyrwhitt).Product: I originally bought 6 shirts but 2 are being returned for poor tailoring and fit. The other four are very good and as a result, they get an overall "good" rating. The returns do not cost me anything except the hassle of repackaging etc. but I can live with that.
I want to see how long these last me before I commit to buying from them again.