We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Order was shipped & arrived early
Excellent, very helpful when ordering over the telephone
EXCELLENT SERVICE & VERY PROMPT
Shirts are great, cuff links not so good.
I was told that I can exchange the tie with different color when I received it. I was told that there is a smart label that I can just put it on the box and return the Burgundy Flying Duck tie to exchange for a Navy Flying Duck Tie. But when I went to USPS post office, they refuse to take it because they said that there is no postage on the smart label. I called you from the USPS office and your representative said to me that he is going to email me a new label with postage on it. Unfortunately up to today I have never received any new smart label with postage on it emailed to me at all as you guys promised me. Please email me at *personal info removed by Feefo* to let me know what I should be doing now. Thanks
Excellent service and outstanding quality.
Always customer focused!
the customer service team is very pleasant and do a good job answering all my questions. They represent the Co. very well.
Great prices. Feel like they highly value their customers, unlike a lot of retailers.
Quality of materials and speed of fulfillment were excellent. They exceeded my expectations.
great customer service. they really care about the customer
Easy buying experience, fast shipping, great selection, and everything looks great.
Very good service. Finding out after purchase that two of my shirts were not stocked was a little late notice in my opinion.
The shirt and tie arrived on time.
Excellent Store to shop.
The service has been excellent and the shirts are the best I've been able to find. The fit and quality are both exactly what I've been looking for.
Easy to order and great service. Delivery was quick and on time.
Like the products. Have had issues with the shirts not holding up very well over a year or two. Still like the product, just wish I didn't have to replace them every year or two.
great prices great products great service quick shipping.
Charles Tyrwhitt is the only place that I buy shirts
The items I purchased are of great quality. Items were delivered faster than anticipated to my USA address.
I was trained on the Ritz Carlton method that emphasizes mistakes are opportunities to show a companies actualy talent. You and your team rarely fail and when you do you take the opportunity to show that it was just an exeption.
Fantastic service. I've had to call their customer service several times because of my mistakes and they took care of things without any issues. I also have never been put on hold no matter at what time I called.