We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
CT shirts website is very user friendly. They deliver promptly.
took a while to receive shipment
I really appreciate your service and the quality of the shirts
With the exception of the one time I tried to email the CEO directly (as suggested on their website) and instead got a snippy reply with someone that appeared to be his assistant, all other interactions with Charles Tyrwhitt have been excellent in their levels of custom service. At this point I've placed about eight (8) orders in 2014 and will continue to place more.
I do, however, wish they would provide more detailed product information online. There have been things I had to return because of this.
The service was excellent.
I am always extremely satisfied with your shirts and ties. Kudos!
Great dress shirts with the classic spread collars and cuff links. Ordering and returns were easy too. Would definitely continue buying from Charles Tyrwhitt again!
I requested first class priority delivery, and talked to the CS rep to make sure the shirt was going to be shipped within 3 days after I placed the order. The shirt was probably shipped after 5 or 6 days, so it didn't arrive when I needed it. I paid the 30 something usd for the service for nothing. If they would had told me it wasn't possible to ship it within that period I would had cancelled and everything would've been ok. Very dissatisfied with the service.
I think it is a poor decision to charge for gift boxes, you would think you want the free publicity when someone opens your shirt box? It did change my decisions to purchase your products this season.
Service was quite speedy considering the product originated in London.
Great. Very pleased
Pleasant handling when placing the order.21-Dec-2014The shirts
MY PHONE ORDER PROVED TO BE NOT ONLY PROFESSIONAL AN
EFFICIENT BUT DELIGHTFUL AS WELL. I WAS MADE TO FEEL
SIGNIFICANT AND IMPORTANT.
Delivery date exceeds expectations
Best online ordering experience I've ever had.
I had a problem with one discount code and the service agent did everything possible to make it right. Great products with outstanding service.
never an issue.
Excellent and timely service with an exchange