Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.
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Very pleased with the quality of the products and the service.
the nicest customer service ever what a pleasure to deal with
Merchandise is excellent, but the shipping situation was very slow - 23 days to get here.
Great clothing and quick shipping.
Excellent service, as always.
Prompt and informed delivery.
Good swift delivery. Love these shirts and just sad that I can't afford to buy them at full price!
TBD based on responsiveness to exchanged products noted below.
Ordering was simple, processing of the order was effiicient and the shirts are great value, which is why I continue to order them.
Your products are excellent and are a great value. However, it takes a long time to receive them. You have a lot of competition that mails me their products within 2 or 3 days.
The initial delivery was fast but the shirts were too small. I sent them back but have yet to receive any further communication
Overall, I love the company and shopping experience. I was slightly disappointed in the coupon I received in the mail for $20 off though. When I went to the site via the coupon, the tie I wanted was $89. When I went via my normal method of Delta Shopping for the airline miles, the tie was $49. Therefore, I don't think I will be using the coupon. I don't mind a slight mark up for a coupon site but that is a little over the top.
Great company, the shirt was backordered but they kept me informed on when it would arrive.
I want to take a moment to say how much I admire Charles Tyrwhitt. There are certain companies one encounters that just make beautiful, well-constructed, reliable goods. I can't tell you how pleased I am to have encountered Tyrwhitt. I've already convinced two friends to order nearly 10 shirts from you. And I will continue to do so. In fact, I myself just purchased another two shirts after purchasing five initially. Aside from the almost 19th-century sense of customer service, which in its rarity engenders a great deal of loyalty -- this is a business niche more businesses should attempt to occupy -- I'm very happy to know that I can buy all my shirts here and get great results: style, fit, durability, etc.
It took almost four weeks for one item to be delivered. Nobody knew the status of the parcel.
Fabulous shirt and tie.
Quicker than expected.
Good quality items. The only downside is the lack of shipment tracking.
NIce Selection of Goods, Reasonable Prices
Quality and service provided by CT (US) met expectations.