We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Absolutely received the best service ever! Thank you so much!
You service is the best all .
Ordered 4 shirts and two pants on 10/1. As of 10/31 I have received 2 damaged shirts, no pants -- and just one shirt that is wearable (if you like burlap). At every step of the process -- from offering items that are not in stock, to exceptionally slow packing (2-3 weeks!), to delivery (with items either arriving damaged or not showing up at all) CT's service has been abominable. This has been a waste of time and money -- CT has taken money for 4 shirts and 2 pants and delivered just one wearable shirt. Now I have to wait weeks to be reimbursed. Its hard to believe that this is the CT that I have used in the past.
great prompt service
Excellent service and the products are top quality and a tremendous value.
Customer service is outstanding. Personal and professional.
This company goes above and beyond to achieve total customer satisfaction.. Ordinarily the product and speed of delivery are exceptional. When there is a problem, their reactions in terms of speed of response, completeness, courtesy, customer convenience, and any other criteria one could mention are perfect. "Excellent" understates the the quality of their customer service.
First time buyer. So far, so good.
Doesn't make sense to ship shirts from UK to US when there are US locations - takes time & costs more = wasteful. Also, specify Celsius or Fahrenheit on washing temps - standards exist for a reason, & makes no sense to have C on one shirt & F on another.
Fast, prompt service. Even from UK to USA!
Their customer service is the benchmark I use against other companies. Exemplary service.
Overall, happy customer
Items always arrive quickly and in good order.
No issues ever...
Outstanding products. Attentation to detail is not found on dress shirts sold here in the major men's name stores. Appreciate the extra length of the shirts. I have a long torso. Will be back. Ken Pylman
I really like ordering from Charles Tyrwhitt because I always know I will receive great customer service and the selection is fantastic.
Excellent value. Nice website and online shopping experience. I especially liked the tie & cuff link suggestion interface. I accidentally ordered the wrong size collar. When I reviewed the confirmation email I discovered my error and emailed customer service. They replied within just a couple hours and fixed my mistake. Great customer service!
ABSOLUTELY WONDERFUL! From the first phone call until delivery!
nice selection exceptional customer service
I had forgotten to order the shirt with a pocket. I called the company and the service was impeccable in helping me get my shirt fixed.
Great and fast service. Easy to contact customer service for questions. Easy way to return or exchange as promised in the website. I exchanged the pants easily.
Service was prompt and accurate