We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
I went to the Washington, DC store. They didn't have all of the shirts I wanted, but were very helpful and polite. I was able to try shirts on to guarantee the proper fit and they directed me to order on line to satisfy my needs. I did so and the shirts arrived promptly from the UK. Great dress shirts!
Excellent product. Fantastic service, great website, really good value. Second to none.29-May-2016Excellence.29-May-2016Excellence.29-May-2016Excellence.29-May-2016Excellence.29-May-2016Excellence.
Always great service, top to bottom
Return service is essential for ms
Company has great quality shirts at a fair price, customer service is fantastic and shipping time is very convenient if I can order and it be on my doorstep in a few days time from the UK.
Very helpful and gracious service.
Was promised a shirt and received a wrong size product. Company would only comp with expedited shipping if I bought another product. Not. Spent 20 minutes on phone clarifying order and even alerted company as to wrong size upon seeing error on email order.
Very pleased with obvious attention to detail
Good customer service but product was slightly not in line with expectation.
Shipping was quick and processing time was short
Regular prices are beyond my tolerances, but the sale prices make it possible for me to own these excellent quality shirts.
The staff was not super helpful while waiting in line. It appeared if you did not have someone helping you -- such as myself -- then you were definitely not the top priority.
I came during the Memorial Day sale and was told thought if I bought a 5th shirt it would only cost $40, to keep it consistent with the deal. However I was charged full price and I did not realize it until I checked my receipt later that day. I went to another store to resolve the issue but the store took 20 minutes to figure out how to refund me that amount. As a result I missed a train to go back home and had to wait for a later one.
I had an issue with delivery on my first order. I called and the representative I spoke with was courteous and handled my issue promptly. Delvery occurred exactly as promised.
Excellent correspondence, confirmation and very timely delivery.
It would be great to see more casual selections at this store.
On one if the shirts the material was almost a polyester. Felt cheap.
Quick, helpful, courteous and to the point service.
One of the best shirt maker in the word. The quality of the cut the sewing on point and the way the shirt fits once a it's fully pressed Amazing! I only buy shirts dress shirts from Charles Tyrwhitt
I had the pleasure of dealing with Kerry Fosbre, the manager in your 7th Avenue Store in Manhattan. She was very helpful and a pure delight to deal with.
Charles Tyrwhitt delivered on their promise of quality dress shirts and ontime service.
Great shirts. Will have to see how they last, but I'm glad I finally found a dress shirt that fits me correctly
It has always been a good experience to shop at CT.
I have been extremely pleased with every aspect of your service and product. My family has been buying our shirts from Brooks Brothers for over 150 years, it's time for a change and Charles Tyrwhitt of Jermyn Street, London is it. Thank you. We'll be in touch.