Charles Tyrwhitt (US) Reviews

Consumer ratings of Charles Tyrwhitt (US)

Feedback for www.ctshirts.com has been compiled from 90120 Customer Reviews

  • Feefo member since
  • May-13-2009
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Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.com
1 Hour(s) ago

Woven plain coral tie

  • Customer also reviewed:
  • Woven plain taupe tie

Customer service is notable...I feel like CT is genuinely concerned about me as a customer.

No Comment
1 Hour(s) ago

Brown Lansdowne work trainers

Great company to deal with. No disappointments so far.

No Comment
1 Hour(s) ago

Green and navy gingham long sleeve washed favorite classic fit shirt

  • Customer also reviewed:
  • Pink and navy gingham long sleeve washed favorite classic fit shirt
  • Raspberry gingham check non-iron classic fit shirt
  • etc.

Always very responsive

No Comment
2 Hour(s) ago

Grey puppytooth silk road weekend slim fit shirt

  • Customer also reviewed:
  • White Egyptian cotton luxury twill slim fit shirt
  • Handmade pink grenadine spot tie

product offering, ease of ordering and quality of merchandise is quite good!

No Comment
2 Hour(s) ago

Pink and blue Prince of Wales check slim fit shirt

  • Customer also reviewed:
  • Sky twill puppytooth non-iron slim fit shirt
  • White Egyptian cotton luxury twill slim fit shirt
  • etc.

I paid extra for quicker shipment on this order and it was worth the extra cost. I received all shirts when promised and in time for a big business trip. Thanks. During that business trip to London, I made time to visit the Jermyn Street store. The selection was large and the service received was top-notch.

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No Comment
2 Hour(s) ago

Mathews Multi Micro Check Non-Iron Cutaway Slim Fit Shirt

  • Customer also reviewed:
  • Hutton Black Business Casual Slim Fit
  • Kinghorn Pink Satin Stripe Slim Fit Shirt
  • etc.

fast delivery

No Comment
3 Hour(s) ago

Sky gingham check non-iron classic fit shirt

Always very high quality service. Shipping top US is from UK, so tis not super fast, but worth the wait. never a problem, and easy returns / exchanges - even with personalized and custom orders. This is my go-to shirt company ( and so good I do NOT ) tell me friends. Shirt quality is relative - if they all shopped here my shirts would be average.

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No Comment
3 Hour(s) ago

Grey hairline stripe non-iron slim fit shirt

Shirts are tailored for precise fit, great wrinkle free shirts.

No Comment
7 Hour(s) ago

White twill non-iron spread slim fit shirt

  • Customer also reviewed:
  • Blue wide herringbone non-iron spread slim fit shirt
  • White twill non-iron slim fit shirt
  • etc.

Great, high quality shirts that hold up over time.

No Comment
12 Hour(s) ago

Brown Clarence semi-brogue shoes

KEEP UP THE GOOD WORK.

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No Comment
12 Hour(s) ago

Marcella bib front classic collar evening extra slim fit shirt

Excellent product, reasonable price, delivered by stated time. Pleasure doing business and would definitely order again.

No Comment
13 Hour(s) ago

Max Pink and Blue Prince of Wales Check Classic Fit Shirt

  • Customer also reviewed:
  • Ripon Sky Gingham Check Classic Fit Shirt
  • Melbury White Twill Non-Iron Classic Fit Shirt
  • etc.

Best Service ever! Will always come back to buy my shirts!

No Comment
14 Hour(s) ago

Grey hairline stripe non-iron classic fit shirt

  • Customer also reviewed:
  • Blue wide herringbone non-iron classic fit shirt
  • Easy-iron sky poplin classic fit shirt
  • etc.

Charles Tyrwhitt is great. Good prices, the ability to customize and it comes reasonably quickly. Almost easier than going to a store.

No Comment
14 Hour(s) ago

Blue Portland fine stripe slim fit business suit jacket

  • Customer also reviewed:
  • Blue Portland fine stripe slim fit business suit pants

Fantastic service representatives - Always so very helpful and accommodating. Very knowledgeable and great assistance with constructive advice. The "satisfaction" policy is outstanding - I've never experienced such confidence when ordering from any other company, BUT "CT" is by far - hands down has always come through with absolutely no problems expeditiously.

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No Comment
14 Hour(s) ago

Email Gift Certificate

I had a terrible experience. Terrible customer service and will not shop again.

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I’m very sorry to read this but thank you for taking the time to write to us! Thank you also for speaking to us on the phone regarding the matter and to clarify that your comments are with reference to a visit to our 7th Avenue store – this isn’t the norm of shopping with us and your feedback have been passed to the store to so they can improve and resolve this accordingly. In the meantime, please be aware that the e-vouchers cannot be redeemed against a purchase in one of our stores but the paper voucher previously ordered can be providing they haven’t been used already.

15 Hour(s) ago

Black business casual slim fit shirt

  • Customer also reviewed:
  • Grey hairline stripe non-iron slim fit shirt

Best shirts I've ever had.

No Comment
15 Hour(s) ago

Southwood White Twill Slim Fit Shirt

  • Customer also reviewed:
  • Harwell Royal Twill Grid Check Non-Iron Extra Slim Fit Shirt
  • Newton Orange Royal Panama Non-Iron Extra Slim Fit Shirt

Poor service

Read more

I’m disappointed to read this but we are grateful for the feedback so thank you for getting in touch! Unfortunately multiple offers cannot be used on the same order and we do state this in the terms of the promotions – this is why a free shipping discount could not be used along with the 11% reduction on the order too. We’re a UK based company and every order is shipped from our UK warehouse – some US banks will therefore view the purchase as ‘foreign’ and charge an additional fee accordingly. As far as we’re aware though it’s only Citibank who do this so if they are the issuers of your card it may very well be worth raising your concerns with them as a customer and ordering from us using a different card in future. I do apologise though that a refund was issued for the items returned to us instead of an exchange order but contacting us directly was absolutely the right thing to do and we’ll be glad for your next order to be sent free of the shipping charge as well as have a credit applied to it as already discussed.

15 Hour(s) ago

White twill non-iron extra slim fit classic collar shirt

  • Customer also reviewed:
  • Sky twill non-iron extra slim fit classic collar shirt

Quick confirmation of order and swift delivery. A+

No Comment
15 Hour(s) ago

White twill non-iron extra slim fit classic collar shirt

  • Customer also reviewed:
  • Blue royal Panama non-iron extra slim fit shirt
  • Royal textured gingham check non-iron extra slim fit shirt
  • etc.

Excellent products, quick shipping, will definitely be shopping here again!

Brilliant move by the way... Offer free shipping and then ask for a review. Nice ;)

No Comment
16 Hour(s) ago

White Business Casual Extra Slim Fit

  • Customer also reviewed:
  • Melbury White Twill Non-Iron Extra Slim Fit Classic Collar
  • Melbury Sky Twill Non-Iron Extra Slim Fit Classic Collar

Excellent customer service and quality shirts.

No Comment
17 Hour(s) ago

Blue, green and white business casual checks slim fit shirt

  • Customer also reviewed:
  • Blue and gold Prince of Wales check non-iron slim fit shirt
  • Sky mini grid check non-iron classic fit shirt
  • etc.

The delivery was quick. Good quality of product.

No Comment
18 Hour(s) ago

Melbury White Twill Non-Iron Classic Fit Shirt

Excellent service! Had to make an exchange for a larger sized shirt. A pleasure doing business with!

No Comment
20 Hour(s) ago

White business casual extra slim fit shirt

  • Customer also reviewed:
  • White pocket square
  • Red printed silk polka dot handkerchief
  • etc.

The service was great--as always!

No Comment
20 Hour(s) ago

Walnut Bateson calf leather wingcap shoes

As always with your shoes, the product is exceptional.

No Comment
20 Hour(s) ago

White twill non-iron spread slim fit shirt

  • Customer also reviewed:
  • White Egyptian cotton luxury twill slim fit shirt
  • Grey marl multi spot socks
  • etc.

No Comment