We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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My items were promised by October 19th and I had to call customer service on the 20th to hear that they were unsure were my items were. They had not arrived and were not being tracked.
I give a value of "poor" because I think your Return policy was great the first time around - we'll see about the second time. I don't understand why the Slim Fit is so tight on my shoulders and chest. Disappointed.
I like the fit and finish of these shirts.
The shirt was delivered on time as promised
I always receive excellent customer service. Thank you.
The gentleman that help us was great. Resolved my issue with a web return and I bought 2 additional shirts as gifts.
Service is excellent as is the customer support.
Always a pleasure. Easy ordering, and quick delivery.
CT is my one stop shop for all my business and casual needs. I wouldn't buy my shirts anywhere else after experiencing the quality of CT Shirts.
This is the second or third time I've had a problem with delivery.
Everything was great!!
For the price ($40) per shirt the quality was acceptable, however overall I was not satisfied and probably wont use the company again.
Great quality. Will buy again.
Just realized that you sent me the wrong shirt.
The experience is well thought out. Everything from the offer to the order to the delivery. Your offer letters are incredibly personalized and Brit. It is one of the few retail letters that I actually read versus those that I glance, get an idea of the message and throw away. From my perspective you have a great Business Model.
Website was a problem so I had to call, but was well taken care of on the phone.
Will continue to order from them
Great service, fit & prices!
I buy from you because of the quality of the clothes and the great customer service.
The quality of the shirts are top notch and the fit is great, even for a portly gentleman,
The service was excellent and I'm very pleased with the shirt.
I cannot give a good rating if the merchandise has not been received. Everyone is nice, I was told to wait it might arrive.