We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Always quality. The standard for non iron cotton. Thanks for making the decision easy!
Will do more business !
Great and efficient service
everyone was very friendly and helpful.
First time purchasing from the company. Products look great!
Great, quick shipment
The people who answer the phone are so polite and helpful I just love dealing with your companY.
Had an issue with shipping and they corrected the problem right away! Excellent customer service!!
Merchandise was very good quality and the delivery was as expected. Very good Service.
Their dress shirts are of excellent quality. The interaction I had with their customer service was very positive. Both time I spoke with their customer service department all of my questions were answered and their agents were very friendly and knowledgeable.
Very fast shipping and the packaging was nice for the shirts! Will reorder soon! Keep up the good work!
Simply the best product and service!
Service is always good; packages arrive +/- 1 day of predicted delivery. Orders always filled correctly. One return so far; handled promptly with no questions asked.
Good service, very prompt
Sales force are excellent & very friendly. You get email updates regarding delivery
Awesome, loved the packaging and presentation. Wish there was a package tracker tho.
I Like to start by stating that I am very impressed with the wonderful the quality of all your shirts, this was my first time ordering--I will forever be your customer.
That being said, wished I should have ordered them an inch longer...hopefully they won't shrink after washed; they fit just perfect now.
Also, should have ordered extra slim fit, I bit baggy the slim fit shirt, but I can certanly live with it...thank you friends!
This was the first time that i purchased a Charles Tyrwhitt shirt and I think these shirts are really high quality and the fit on with the Extra Slim fit gives the appearance of a custom tailored shirt. I would definitely recommend these shirts to anyone considering purchasing one.
Overall, the order process was fine. However, I needed to return the shirt as it did not fit. I ordered the correct size (the size I always wear) but the sleeves were too short and it was cut strangely in the armhole/chest area (possibly due to CT's version of slim fit). I received a refund for the shirt but not my shipping. While I understand having a policy such as that to prevent customer's from simply randomly purchasing and returning items, this product did not fit. I was offered to receive another shirt "in the right size" for no additional shipping. The point being was that my original order was supposedly "the right size", again, it's the size that I wear and always get from any other store I purchase a shirt from. It was pretty clear that for whatever reason, the CT shirt was not going to fit me.
Customer service by phone is prompt and friendly