We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Shirts always seem to fit well...good quality... Could use a few more shirts in the brown ...light brown color
I always have to commend your improvement on shipping from the UK. I live in the Midwest and my packages arrive 5-7 business days after I have placed the order. Kudos to your team
great products and customer service
Overall everything has been quite exceptional with the quality and customer service. Shipping time lags but that is understandable given the distance. I would be more willing to by clothes with free or reduced shipping.
Excellent customer service. Every time I have a question and I called customer service, I was able to speak with someone right away. They're quick at answering my questions.
great service, only thing missing is being able to track a shipment to the US
Great shirts and great customer service!
I have been purchasing my casual, non-iron business shirts from Charles Tyrwitt for the past number of years and I have been more than satisfied by the service and the overall communication I have had with the company. I have introduced others to the company, including my very fashion conscious son, and all have been equally impressive.
Service and advice have always been great
Fast Shipping and good communication on status updates. Excellent shirts that are made well and fit perfectly. Highly impressed and will be buying most of my shirts here going forward.
I have yet to even receive the jacket and despite several attempts at retrieval, it appears to either never have been sent and/or lost.
Customer service for this order was far below average. Only received 3 of 5 shirts. Charles Tyrwhitt customer service cancelled my order of the other 2 shirts without my knowledge. Did not receive promotional offer I was promised. Very Frustrating.
Excellent customer service - professional, polite, fast.03-Mar-2015Reading other reviews, I forgot to mention that I ordered the shirt for Christmas and it was delivered in later January. Quite a disappointment, but I think that this fact (though not clearly visible) had been mentioned on the web page when I was filling my order. I just did not notice that...
I had an exceptionally positive experience with customer service. There was a little issue with a mark on the inside cuff of one of the shirts and immediately after they received a photo (didn't even need to wait for the shirt to be returned) they had a replacement on the way. It also appeared that customer service would respond 24 hours a day, so just an excellent overall experience from the customer service side to accompany the great quality shirts.
This is my second purchase and I have been happy with the products and service
Had to do an exchange and process was very easy.
excellent products, very pleased
Customer service was very helpful and friendly in negotiating my return.
Took over a month to receive my shirts and shoes. I purchased these items for a meeting with 3 weeks to spare. Needless to say I wasted my time and money. The shirts, shoes and cuff links are sitting in my closet.
always has what I want in stock, and a great fit
It takes 3-4 weeks for delivery
Overall, I have been pleased with my expereince with the company. On my last order I did become a little concerned wondering when my order was going to arrived. I sent an email inquiring but it was never responded to by the company.