We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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The service is tops. The product selection is a bit limited (not a bad thing). Some issues with sizes and fit being inconsistent from one shirt to the next. The return process is very simple and easy.
excellent quality and fit
Shipping is quick and products of excellent quality.
Terrific customer service!
CT's products are fantastic but their customer service is bar none. The friendly, professional, and knowledgable customer service team is what compels me to continue to give them my business.
Truly excellent service
Love the fit
Great products and a very smooth shipping process. My husband loves your shirts!
It takes forever to get a delivery. Both times I have tried to exchange the products and had issues. The first time they sent to wrong shirts. I talked to someone on the phone and filled out the return form that time. The 2nd time I did the exchange online. Got the label that was suppose to create an automatic shipment of the new shirts. Three weeks later I get an email saying we received your shirts but don't know what you want to do now:(. Not sure the process is worth the trouble.
Outstanding quality and available options at a very reasonable price.
Excellent customer service! Beyond what I was hoping for.
i have been purchasing its products since I lived in London many many years ago.
I ABSOLUTELY LOVE Charles Trywhitt! I have purchased around 9 shirts thus far and the quality is awesome!
The Service was better than I expected. I received my shirts in a most timely fashion.
Well made and true to fit, great shirt.
The service is wonderful. I'd like to suggest that when an item is out of stock, you allow me to order it rather than making me come back and check availability later.
Good quality shirts and fast delivery.
Excellent quality products. Easy to order. Good selection.
Excellent service from across the pond. I am extremely happy with shipping service.
I'm so glad that I have access to a company I was so fond of when I lived in the UK. Great items, great quality.
Initially there was an error in my address that caused the USPS to not deliver my order, of which I was not notified, and it had to be reshipped by C.T. I was impressed by the attitude and promptness of the customer service rep who handled me, in my irritation, and resent the package promptly. It was again sent with the error in my address (no apartment number). I noted this from my email, called, and was pleased to find another very able customer service rep who called the carrier and amended it so that this time it was shipped. Thanks to your telephone team for keeping me a mail order customer.
I was dismayed to have such a lag between the time I ordered the shirt and the delivery date.