We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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I requested first class priority delivery, and talked to the CS rep to make sure the shirt was going to be shipped within 3 days after I placed the order. The shirt was probably shipped after 5 or 6 days, so it didn't arrive when I needed it. I paid the 30 something usd for the service for nothing. If they would had told me it wasn't possible to ship it within that period I would had cancelled and everything would've been ok. Very dissatisfied with the service.
I think it is a poor decision to charge for gift boxes, you would think you want the free publicity when someone opens your shirt box? It did change my decisions to purchase your products this season.
Service was quite speedy considering the product originated in London.
Great. Very pleased
Pleasant handling when placing the order.21-Dec-2014The shirts
MY PHONE ORDER PROVED TO BE NOT ONLY PROFESSIONAL AN
EFFICIENT BUT DELIGHTFUL AS WELL. I WAS MADE TO FEEL
SIGNIFICANT AND IMPORTANT.
Delivery date exceeds expectations
Best online ordering experience I've ever had.
I had a problem with one discount code and the service agent did everything possible to make it right. Great products with outstanding service.
never an issue.
Excellent and timely service with an exchange
not as good as first order
The shirts I ordered are beautifully made and the price was great (promotion price).
They were delivered in the time frame stated, even thought the order was split into two shipments and arrived 3 days apart, but still on time.
Great company. Great service.
Fantastic service in-store and great experience ordering online.
Love the quality
My order has not yet arrived.
everything with smoothly