Charles Tyrwhitt (US) Reviews

Consumer ratings of Charles Tyrwhitt (US)

Feedback for www.ctshirts.com has been compiled from 148928 Customer Reviews

  • Feefo member since
  • May-13-2009
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.com
5 Hour(s) ago

Email Gift Vouchers

Great service and great quality.

No Comment
5 Hour(s) ago

Extra slim fit semi-spread collar business casual textured white shirt

  • Customer also reviewed:
  • Extra slim fit semi-spread collar business casual textured blue shirt
  • Extra slim fit semi-spread collar business casual textured royal blue shirt
  • etc.

I'm still waiting on my order.

Read more

Please accept my apologies again for the original shipment going missing in transit and thank you for getting in touch with us directly regarding this! As discussed, a free of charge replacement order has been organised in lieu of the items that have gone missing and we’ve taken this incident on board in the meantime.

5 Hour(s) ago

Classic fit non-iron twill mid blue shirt

The original order had a delay for one item being out of stock. After speaking with customer service rep. I was told the order had been filled and then I received several emails confirming the item was being shipped with the date being changed each time. The order arrived at the billing address not the shipping address just happy I arrived to pick up package

Read more

I’m very sorry again for what went wrong on this occasion and thank you for taking the time to speak with us directly! Instances of items being lost or waylaid in transit aren’t commonplace but contacting us to arrange a free of charge replacement is the right thing to do on these rare occasions. The point raised has been taken on board accordingly and training will also be provided to prevent any future errors on our part.

5 Hour(s) ago

Classic fit navy wool and cashmere overcoat

Great service

No Comment
6 Hour(s) ago

Slim fit spread collar non-iron herringbone sky blue shirt

  • Customer also reviewed:
  • Slim fit spread collar non iron stripe white and navy shirt
  • Slim fit extreme spread collar non-iron twill white shirt
  • etc.

Price was great and products were delivered quickly.

Read more

It’s a pleasure to receive your feedback and I’m delighted to know you feel things are being done right!

6 Hour(s) ago

Slim fit non-iron poplin cream shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin sky blue shirt
  • Slim fit non iron puppytooth light pink shirt
  • etc.

styles are great, easy care, ordering and returns are simple...great company

No Comment
7 Hour(s) ago

Email Gift Vouchers

I ordered three shirts for $99 and only got two. I talked to the lady on the phone for a half an hour and she COULD NOT UNDERSTAND that I was only getting two shirt.

Read more

Thank you for taking the time to speak with us directly and please accept my apologies also for the disappointment as well as inconvenience caused! It looks like the confusion was caused by one shirt being out of stock from your requested exchange order as well as another having been cancelled from the original purchase but training is ongoing to ensure the service improves and you’re still welcome to purchase a third shirt from the multi-buy price accordingly.

8 Hour(s) ago

Classic fit non-iron poplin sky blue shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin blue shirt
  • Classic fit non-iron Prince of Wales blue and gold shirt
  • etc.

Hello. My review for all 5 shirts I purchased will be in this one section. All of the shirts I bought were supposed to be classic fit 18x35. One of them came as slim fit, which is not a huge deal. However, one of the shirts was delivered with a damaged collar. Also, I have 20+ Brooks Brothers traditional fit shirts that are size 18x35, along with several other brands. The CT shirts are all a little tighter than every other brand I have ever owned. I was trying to give CT a shot to earn my business, but am pretty disappointed with my first purchase. I am either going to return all of the shirts or exchange them for the 19x35. The only thing I can say is that the quality does seem to be very good. Please let me know what can be done and thank you in advance.

Read more

Contacting us regarding this was the right thing to do so thank you for taking the time to get in touch! When the order was placed online, one shirt was purchased from the Slim Fit range so it’s definitely a shame to learn this isn’t what was expected or wanted but you’re welcome to return the garment to be exchanged accordingly. Please accept my apologies though for one shirt arriving with you in less than perfect condition – this isn’t typical of our products and we’ll be calling you directly at a suitable time shortly to arrange a free of charge replacement to be sent straight away. In the meantime, every shirt supplier works to their own set of dimensions and ours are based on the feedback we receive from customers so your comments will be taken on board for future seasons. This purchase is covered by our unconditional guarantee so we’re absolutely glad to exchange the items in question for a larger size and we can assist with arranging this when we speak with you on the phone if needed.

8 Hour(s) ago

Multi cotton rich 3 pack socks

  • Customer also reviewed:
  • Classic fit blue multi check washed Oxford shirt
  • Classic fit denim blue stripe textured shirt
  • etc.

Happy

No Comment
8 Hour(s) ago

Extra slim fit non-iron twill white shirt

Effective, easy to use website.

No Comment
9 Hour(s) ago

Chalk classic fit single pleat chinos

  • Customer also reviewed:
  • Marine blue classic fit single pleat chinos

Easy ordering on line.

No Comment
9 Hour(s) ago

Slim fit spread collar non-iron poplin blue Winchester shirt

To often you do not have the product in stock. Didn't have cuff sleave. Delivery to get product is too long.

No Comment
9 Hour(s) ago

Extra slim fit spread collar non-iron twill white shirt

Great service

No Comment
9 Hour(s) ago

Slim fit non iron imperial weave white shirt

  • Customer also reviewed:
  • Slim fit non-iron royal Panama white shirt
  • Slim fit non-iron poplin cream shirt

Service was great. Easy website and shirts arrived quickly.

No Comment
9 Hour(s) ago

Slim fit non iron imperial weave sky blue shirt

  • Customer also reviewed:
  • Slim fit non-iron royal Panama white shirt
  • Slim fit non-iron royal Panama blue shirt

good company wish it had tracking for packages

No Comment
9 Hour(s) ago

Gold and navy silk classic Fleur-de-Lys tie

  • Customer also reviewed:
  • Navy and white silk classic Fleur-de-Lys tie

You have great product, the fastest delivery service, and you provide quality and economy every time. Why should I shop elsewhere?

No Comment
9 Hour(s) ago

Slim fit Egyptian cotton cavalry twill white shirt

  • Customer also reviewed:
  • Slim fit Egyptian cotton diamond texture sky blue shirt
  • Slim fit non-iron twill mid blue shirt

I would rate the whole experience as excellent but the shipping part is a little ridiculous that you can't track your packages. When I didn't receive my packages on the date they were supposed to arrive, I contacted customer support and they told me to wait another 3-5 days. They did finally show up 5 days after I was told they would originally be delivered.

Read more
No Comment
9 Hour(s) ago

Pink and royal blue silk classic Fleur-de-Lys tie

  • Customer also reviewed:
  • Navy and pink silk classic spot tie
  • Navy and white silk classic Fleur-de-Lys tie

Very satisfied

No Comment
9 Hour(s) ago

Slim fit sky blue stripe washed Oxford shirt

  • Customer also reviewed:
  • Slim fit semi-spread collar business casual textured royal blue shirt
  • Slim fit non-iron poplin turquoise check shirt

I still haven't received my order.

Read more

The original order was definitely delivered as you arranged to return the items and we have already received them back! The exchange order has been organised and despatched as discussed – thank you for speaking with us directly and very much also for allowing additional time for the replacement items to arrive.

10 Hour(s) ago

Classic fit non-iron poplin navy check shirt

Package arrived on time

No Comment
10 Hour(s) ago

Extra slim fit business casual non iron button-down light pink shirt

  • Customer also reviewed:
  • Extra slim fit non-iron multi grid check shirt

Thank you ladies and gentlemen for your superior service and superior quality shirts! I ordered three shirts and the last was a slim while the first two were extra slim. The slim fit absolutely the best, thus I recently returned the first two with a request for a change in size. I'm certain they will be ideal! Thank you again so much. I for certain plan to order more attire in the very near future.

Read more
No Comment
10 Hour(s) ago

Women's semi-fitted non-iron cotton puppytooth pink shirt

  • Customer also reviewed:
  • Classic fit non iron imperial weave white shirt
  • Classic fit non-iron bengal stripe sky blue shirt
  • etc.

They arrived in Minnesota in a quick week and a half.

No Comment
10 Hour(s) ago

Classic fit Egyptian cotton cavalry twill white shirt

  • Customer also reviewed:
  • Classic fit Egyptian cotton diamond texture white shirt
  • Classic fit non-iron herringbone white shirt

I ordered 3 white shirts approximately one month ago with a delivery date of March 17, 2017. I still haven't received the shirts. I called on March 21, 2017 and the customer service representative indicated: (1) all shirts were in stock; (3) another shipment would be sent directly; and (3) it would be sent via expedited delivery. I received an e-mail on March 24, 2017 indicating 2 of the shirts are out of stock and won't be delivered for another month and the one shirt in stock definitely wasn't put on expedited delivery as it isn't due to arrive until sometime in April. Extremely disappointed.

Read more

Thank you for taking the time to speak with us directly and please accept my apologies also for the disappointment as well as inconvenience caused! Instances of shipments being lost by the postal service aren’t commonplace but contacting us to arrange a free of charge replacement order was absolutely the right thing to do. As discussed, this has been organised and the in stock shirt was sent using an expedited delivery method – according to the tracking information, it is due for delivery on the 30th March. You certainly should have been advised at the time that some items were temporarily out of stock though so training will be provided to prevent similar errors in future and we’re glad to send alternatives that are in stock now if preferred.

10 Hour(s) ago

Classic fit non-iron twill white shirt

  • Customer also reviewed:
  • Burgundy and navy wool mix stripe classic tie
  • Light brown silk English luxury floral leaf tie

As always

No Comment
10 Hour(s) ago

Slim fit non-iron honeycomb white shirt

The shipping package came in totally destroyed with scotch tape all over it. It looks like someone from the shipping/delivery team opened it.

Read more

We’re grateful for the feedback and I do apologise for the disappointment as well as any inconvenience caused! It’s been brought to our attention that a number of our shipments have arrived in less than perfect condition as a result of the packaging material used not being strong enough to withstand the rigours of international transit, which is likely to be the cause of the issue encountered here. I’m pleased to confirm though that we’ve listened to our customers and sturdier materials will be used to send orders moving forwards to ensure they arrive safely and securely.