We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Very Good products
great product and service
Except for some terms between the Brits & Americans I have no problem with your customer rep. We had some laughs! I am going to place another order but I need to know if it is still $39.95 for Shirt & Tie and how many am I allowed to order.
Shirts have been great. However the non-iron shirts need to be ironed unless i am doing something wrong after washing.
Service was wxcellent. I have not yet worn the items
I enjoy the products very much.
Liked personal communication, a call from England. The item was shipped quickly. The price was extremely reasonable.
Every shirt I have ordered is a perfect fit! Excellent quality.
Absolutely received the best service ever! Thank you so much!
You service is the best all .
Ordered 4 shirts and two pants on 10/1. As of 10/31 I have received 2 damaged shirts, no pants -- and just one shirt that is wearable (if you like burlap). At every step of the process -- from offering items that are not in stock, to exceptionally slow packing (2-3 weeks!), to delivery (with items either arriving damaged or not showing up at all) CT's service has been abominable. This has been a waste of time and money -- CT has taken money for 4 shirts and 2 pants and delivered just one wearable shirt. Now I have to wait weeks to be reimbursed. Its hard to believe that this is the CT that I have used in the past.
great prompt service
Excellent service and the products are top quality and a tremendous value.
Customer service is outstanding. Personal and professional.
This company goes above and beyond to achieve total customer satisfaction.. Ordinarily the product and speed of delivery are exceptional. When there is a problem, their reactions in terms of speed of response, completeness, courtesy, customer convenience, and any other criteria one could mention are perfect. "Excellent" understates the the quality of their customer service.
First time buyer. So far, so good.
Doesn't make sense to ship shirts from UK to US when there are US locations - takes time & costs more = wasteful. Also, specify Celsius or Fahrenheit on washing temps - standards exist for a reason, & makes no sense to have C on one shirt & F on another.
Fast, prompt service. Even from UK to USA!
Their customer service is the benchmark I use against other companies. Exemplary service.
Overall, happy customer
Items always arrive quickly and in good order.
No issues ever...
Outstanding products. Attentation to detail is not found on dress shirts sold here in the major men's name stores. Appreciate the extra length of the shirts. I have a long torso. Will be back. Ken Pylman