We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
The shirts are great, but I'm not sure they're the right fit for everyone: though the sleeve length is correct for me, the shoulders are slightly off. Not sure how to avoid that, other than going to a physical store for a proper fitted shirt. So certainly worth the money spent, but not the best shirts I've ever bought.
People were great on the phone and the packages were delivered as indicated.
I love the shirts. My issue is with their durability. I've purchase approximately 20 shirts over the past 2-3 years. Roughly half of them have worn through/torn at the right elbow. The newer ones are wearing through/tearing at a faster pace.
Products are excellent. Service is A+. People respond to all emails and are very knowledgeable and helpful. Much appreciated.
Great shirts, great cloth, great fit
Shirts are well made; size is great. my wife likes the shirts. My complaint, if I can justify it; which I can't, is no pocket on the shirt. I guess that's how they are made in your country.
Excellent service, and shipping was speedy
Very good selection of high quality products.
As always high quality and exactly what we ordered
easy to use website, good customer service
shirts came in in the timeframe committed. were well packed. everything in tip top shape.
Couldn't ask CT to do anything more than make a great product at a great price, get it to me quickly and make it so easy to return it if it ends up not being right.
I was really disappointed I made a mistake on my order. Called with in an hour to notify you about my mistake. Told a customer service rep that I accidentally ordered the wrong size for one of the shirts and he assured me it was taken care of, and then the next morning, I received notice the shirt was ready for shipment in wrong size based on the original order before correction. Then I called back, and the new rep I spoke with apologized but said they had no record of my call or a problem, and said he couldn't do anything about the order now.
Excellent customer service.
Always Incredible Service!
Great products and easy to return items.
great service, as always, great product quality
Great customer service over the phone and great prices.
Ordering has always been a breeze.