We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Had a bit of trouble with the delivery side, but everyone I spoke with at Charles Tyrwhitt was extremely helpful and pleasant :)
Great service. Shipping takes a little while since it comes from overseas. Customer service is fanstastic
delivered on time
Arrived faster than expected. Packaging was damaged, but shirts were fine.
Service was great
Excellent service and quality products!
Never had a bad experience with regards to service.
Shipping took a week longer than expected but that's totally fine. As usual, my order was filled with really pleasant, high quality apparel that I'll enjoy (and will remain fashionable) for years to come.
My order was supposed to be delivered and it still hasn't arrived (Oct 27).
Shipping took longer than expected.
Today is October 27. I placed my order on Oct. 4 with promised delivery date of Oct. 15. I still do not have my order. I spoke with a representative last week via online chat who was not able to provide any feedback on where my order was. They told me I just had to continue to wait. I chatted again online yesterday with a representative who promised my order would ship yesterday and would be here shortly. I received a shipment notice today that said it would not be here until November 7. That is over one month from my order date and no one seems concerned that you have not been able to keep your promises. I am very disappointed with the lack of customer service and clear and accurate information. I understand bad things happen but not communicating with your customer and not providing accurate and clear information is extremely disappointing. I have no idea when my shirts will be here.
Good shirts but keep ripping elbows I have purchased roughly 10 shirts since beginning of 2016 and only 2 have not ripped in the elbow/sleeve... purchased these shirts most recently to replace those which have torn
The service was quick and the packaging was fine. No problems. Ordering was simple and I felt that I got what I ordered. The site was easy to use. I will absolutely purchase more when the new styles come out.
I must say I was skeptical about ordering shirts on line since finding a shirt that is cut halfway decent the the US is nearly impossible while yours fit exactly as described when following the simple instructions.
A RETURN CUSTOMER IS A POSITIVE SIGN FOR BOTTOM LINE!
Great shirts. I own about 20 of them.
Bought these as a gift for my son
Package is 12 days and counting past expected delivery date. First they said it was due to weather but I got no official notice and told to give it another week. A week goes by and they said they would send A new order but I have to wait another week to get it. Not happy!
Great company and great products. Very well made, total quality. I will be a lifelong customer. If you haven't bought a shirt from them yet. Take the plunge.. you won't be disappointed!
Your customer contact agent was extremely professional and courteous
The service was precise and timely.C
Always good, proven once again...