We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Very responsive service
The web site, the service and quality is excellent. But the regarding the shirt I feel the shoulder is low. You can't lift your arms up because the shoulder limits your ability to move your shoulders.
I received great advice regarding sizing and very pleasant service from the person who took my order over the phone.
Service was efficient with excellent follow up!
Sales help very helpful, friendly and knowledgeable.
I have never provided feedback like this to a clothier, but then I've never been so impressed. As soon as it was discovered that a well-meaning customer service representative had flubbed my trousers order (it happens!), the next representative to whom I spoke made it his driving ambition not only to get me the trousers I'd actually ordered, but to do so in a way that more than addressed the original faux pas. Success! I've just received the trousers I wanted - in fact, they've arrived before the incorrect pairs - and they're perfect; as was CT's response to my predicament. Well done!
The company was wonderful with my order! After a hiccup with my address, customer service responded right away and shipping was quick.
The items were available, received as promised (timely), and fitted as expected.
The staff at the New York 6th Avenue & 45th Street are not very helpful
I was unhappy due to how long it took to exchange shirts that didn't fit well.
In the end I had to do a complete refund and a new order just to get the shirts I liked.
Great Quality, Service, and Value !
It was really a terrible experience. I had to call 3 weeks after the order to hear they had no record of it, and they would call me back with a resolution. Two weeks later with no explanation or tracking - the shirts arrived.
Great products and quick delivery!
love your company....would not buy a shirt anywhere else
Service was great
some of the most good looking shirts I have tried on
Good service and great products.
The salesman provided useful feedback on which size shirt looked better on me and allowed me to use the facebook ads 3 shirts for $99.95 promo
I have purchased numerous products and I have always been satisfied with the quality and service.
Product and service are world class
The service was great
Keep up the good job