Charles Tyrwhitt (US) Reviews

Consumer ratings of Charles Tyrwhitt (US)

Feedback for www.ctshirts.com has been compiled from 102503 Customer Reviews

  • Feefo member since
  • May-13-2009
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.com
6 Minute(s) ago

Magenta stretch shirt

  • Customer also reviewed:
  • Yellow soft touch bengal stripe Egyptian cotton semi spread Slim fit shirt
  • Pink Egyptian cotton puppytooth Slim fit shirt
  • etc.

The package with the white puppytooth, indigo chambray, and magenta stretch shirts was lost in the mail. After a month of trying to get the USPS to either find the package or admit it was lost, i called your customer service center. After explaining that I was done working with the USPS and would deny the charge on my credit card, the rep said she would check to see if there was anyway you could send a replacement and that I would receive a call back within 2 days on the status. I never received a call back, but eventually received an email stating 2 of the 3 items were shipped.
There was no mention of how the charges would be handeled and no mention of the Magenta stretch shirt. I had to call to find out the 2 items were being shipped for free and request a credit on my card for the Magenta shirt.
If I had received a status call explaining all this, I would have rated your service Excellant.
I'm not holding you responsible for the problems with USPS :)

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No Comment
7 Minute(s) ago

Blue slub plain business casual semi spread Slim fit shirt

Service is excellent. I had to return the original shirt due to the fit not being quite right. Return process was simple and efficient.

No Comment
31 Minute(s) ago

Lawrence Sky Bengal Stripe Non-Iron Extra Slim Fit Shirt

  • Customer also reviewed:
  • Banbury Essential Navy and Red Double Stripe Tie

customer service has been exceptional

No Comment
40 Minute(s) ago

Bently Blue Prince Of Wales Check Classic Fit Shirt

  • Customer also reviewed:
  • Bently Grey Prince Of Wales Check Classic Fit Shirt
  • Emmanuel Essential Silver and Sky Spot Tie

Very helpful Company representatives.

No Comment
51 Minute(s) ago

Kensington Green Grid Check Non-Iron Slim Fit Shirt

  • Customer also reviewed:
  • Addlestone Essential Plain Green Tie

International post takes a bit longer time than expected

No Comment
1 Hour(s) ago

Newton Blue Royal Panama Non-Iron Classic Fit Shirt

  • Customer also reviewed:
  • Penrose Pink Diamond Weave Non-Iron Classic Fit Shirt
  • Addlestone Essential Plain Green Tie

Great customer service and fast shipping.

No Comment
1 Hour(s) ago

Green short sleeve classic fit pique polo

  • Customer also reviewed:
  • Yellow short sleeve pique polo
  • Navy dobby spot non iron shirt
  • etc.

Good quality. Product arrives in good condition and in a timely manner especially coming from the UK.

No Comment
1 Hour(s) ago

Blue tonal check business casual semi spread Slim fit shirt

  • Customer also reviewed:
  • Lilac twill puppytooth non-iron Slim fit shirt

Good selection and service

No Comment
1 Hour(s) ago

Orange grid dot sock

  • Customer also reviewed:
  • Purple imperial twist non-iron classic fit shirt

Consistent speed of order, packaged well.

No Comment
1 Hour(s) ago

Blue Egyptian cotton puppytooth Slim fit shirt

  • Customer also reviewed:
  • Sky bengal stripe non-iron Slim fit shirt
  • Pink Kensington check non-iron Slim fit shirt
  • etc.

Service good.

No Comment
1 Hour(s) ago

Green Kensington check non-iron Classic fit shirt

  • Customer also reviewed:
  • Essential plain green tie

Prompt

No Comment
1 Hour(s) ago

Red bengal stripe soft touch classic fit shirt

  • Customer also reviewed:
  • Essential navy and red double stripe tie

Delivery and service timely

No Comment
1 Hour(s) ago

Sky Gingham Check Non-Iron Classic Fit

  • Customer also reviewed:
  • Kennick Classic Navy Prince of Wales Check Tie

excellant service --I look forward to working with you again in the future

No Comment
1 Hour(s) ago

Arlington Blue Egyptian Cotton Puppytooth Slim Fit Shirt

  • Customer also reviewed:
  • Arlington Purple Egyptian Cotton Puppytooth Slim Fit Shirt

always happy with the service and product from Charles Tyrwhitt!

No Comment
1 Hour(s) ago

Green satin Prince of Wales check slim fit shirt

  • Customer also reviewed:
  • Royal twill puppytooth non-iron Slim fit shirt
  • Mid blue merino crew neck jumper
  • etc.

I have been pleased with the service and overall quality from Charles Tyrwhitt. I plan to order more and shop at a store while on holiday in London this summer.

No Comment
1 Hour(s) ago

White pinpoint non-iron button down Classic fit shirt

Great quality and terrific service.

No Comment
1 Hour(s) ago

Plum regency weave slim fit shirt

No better shirts and ties for the price. Love CT!!

No Comment
1 Hour(s) ago

Pink satin Prince of Wales check Classic fit shirt

  • Customer also reviewed:
  • Lilac Prince of Wales check semi spread Classic fit shirt
  • Grey, blue and berry check business casual semi spread Classic fit shirt
  • etc.

Great quality, service and price!

No Comment
2 Hour(s) ago

Grey Apsley sharkskin slim fit business suit jacket

  • Customer also reviewed:
  • Grey Apsley sharkskin slim fit business suit pants
  • Grey Apsley sharkskin slim fit business suit vest

I wasn't sure about the style and fit, so I called and the representative was very helpful.

No Comment
2 Hour(s) ago

White twill non-iron Slim fit shirt

  • Customer also reviewed:
  • Sky twill non-iron Slim fit shirt
  • Classic slim black pin dot tie
  • etc.

Excellent service - very fast shipping - great quality.

No Comment
2 Hour(s) ago

Sky twill check Slim fit shirt

  • Customer also reviewed:
  • Blue Egyptian cotton luxury twill slim fit shirt
  • Blue rich twill stripe non-iron spread slim fit shirt
  • etc.

Fine

No Comment
2 Hour(s) ago

Multi check Slim fit shirt

  • Customer also reviewed:
  • Royal twill grid check non-iron Slim fit shirt
  • Small multi grid check non-iron Slim fit shirt
  • etc.

These are the best non-iron dress shirts around.

No Comment
2 Hour(s) ago

White herringbone Extra Slim fit shirt

  • Customer also reviewed:
  • Navy bengal stripe non-iron Extra Slim fit shirt
  • Royal twill grid check non-iron Extra Slim fit shirt
  • etc.

The quality and fit are excellent. The price point is too.

No Comment
2 Hour(s) ago

Purple Egyptian cotton puppytooth Classic fit shirt

Service is outstanding

No Comment
2 Hour(s) ago

Purple Egyptian cotton puppytooth Slim fit shirt

  • Customer also reviewed:
  • Essential royal puppytooth tie

Fantastic customer service. Delivery took a few days libger than estimated, and customer srvc was extremely responsive.

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No Comment