We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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The package with the white puppytooth, indigo chambray, and magenta stretch shirts was lost in the mail. After a month of trying to get the USPS to either find the package or admit it was lost, i called your customer service center. After explaining that I was done working with the USPS and would deny the charge on my credit card, the rep said she would check to see if there was anyway you could send a replacement and that I would receive a call back within 2 days on the status. I never received a call back, but eventually received an email stating 2 of the 3 items were shipped.
There was no mention of how the charges would be handeled and no mention of the Magenta stretch shirt. I had to call to find out the 2 items were being shipped for free and request a credit on my card for the Magenta shirt.
If I had received a status call explaining all this, I would have rated your service Excellant.
I'm not holding you responsible for the problems with USPS :)
Service is excellent. I had to return the original shirt due to the fit not being quite right. Return process was simple and efficient.
customer service has been exceptional
Very helpful Company representatives.
International post takes a bit longer time than expected
Great customer service and fast shipping.
Good quality. Product arrives in good condition and in a timely manner especially coming from the UK.
Good selection and service
Consistent speed of order, packaged well.
Delivery and service timely
excellant service --I look forward to working with you again in the future
always happy with the service and product from Charles Tyrwhitt!
I have been pleased with the service and overall quality from Charles Tyrwhitt. I plan to order more and shop at a store while on holiday in London this summer.
Great quality and terrific service.
No better shirts and ties for the price. Love CT!!
Great quality, service and price!
I wasn't sure about the style and fit, so I called and the representative was very helpful.
Excellent service - very fast shipping - great quality.
These are the best non-iron dress shirts around.
The quality and fit are excellent. The price point is too.
Service is outstanding
Fantastic customer service. Delivery took a few days libger than estimated, and customer srvc was extremely responsive.