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Very pleased with the selection and quality of the dress shirts and ties.
Easy To Order, Fast, Reasonable Delivery, Love The Fit And Especially The Long Tail Allowing The Shirt To Stay Tucked in
Great service. Got exactly what I was expecting. Loved talking with the salesgirl.
Very pleased with ordering process and delivery
Excellent service and return/exchange policy
excellent /quick shipping to USA
I loved these shirts...and so did my family and friends. I feel like a million bucks when I wear them. I'll be purchasing more in the future.
THE EXPERIENCE WAS VERY EFFICIENT AND AND THE SERVICE WAS EXEMPLARY.
Regarding order number w104075787: My experience with Charles Tyrwhitt (known as CT going forward) may be one of the worst overall experiences I've had with a retailer and the worst with an online retailer. With this as my first ever experience with CT, it looks to be my last. I'd heard nothing but good from a family member only to expect the same myself.
Upon making my selections for five shirts that were on sale for $39.50 including free shipping, I proceeded to the checkout only to be stopped after entering several details (e.g. name, shipping info, etc.) only to be stopped by seeing that the prices had "magically" changed to $49.75 per shirt costing me over $50 more than I originally started with plus shipping charges. I decided a quick search on Google may warrant at least a coupon for free shipping and it did. It also allowed me to save 10% off the higher price thus cutting my ~$50 cost increase by about $25. It was enough for me to proceed to the checkout. I only wish it was that easy. For some reason I was stopped again only to have to reenter all of my information for a third time. It was at this point that my wife said to me "Are you really still going to buy those shirts?", to which I said "Yes." She responded with "You must really want those shirts because with anything else it would have made you so mad by now that you would have said fine, if you don't want my money, then I'll keep it." I informed her I wanted the shirts that badly after all the good things I've heard.
Now we come to the shipping and receiving part of the story. I received an email informing me that I would receive my shirts by March 3, 2014. Well, on March 5th, I contact CT via web chat through their website and had a conversation with a Duncan Seaton. I advised Ducan that I still had not received my shirts and asked if they could be tracked down in any way. Duncan simply asked me to verify a few details (to include my address) and advised that a new shipment would be sent out within 24-48 hours and would arrive within seven business days. Needless to say I haven't received anything to date.
I would love to say I love my shirts, but instead I'm asking a question of Charles Tyrwhitt which is this: What are you going to do to have a chance to have me buy from you again in the future even though my wife is asking me (as I write this) why I'm not just asking for my money back?
So, after getting charged more, having to continually reenter my data and still not in possession of the goods I've paid for, the balls in your court.....
Very dissatisfied customer
Great customer service and very pleasant lady!
very quick and love the shirt
Excellent products, efficient telephone order-taking, good postal service.
I should have ordered shirts with pockets - my mistake.
All shirts delivered as ordered
CT products are of the highest quality and the service is exceptional. I returned a slightly inferior product after a single use and it was replaced with no questions and in a prompt manner. A single quality issue with dozens of products was remedied immediately. For all the reasons stated previously, that's why I come back.
nice shirts. well worth the money
Extremely quick turnaround on the order. First class.
I enjoyed the experience. I'd love to buy my shirts from you on a regular basis but need the special sale price. Thank you.
I was not able to order online (system issues) so instead I called the toll free number. The customer service agent was beyond helpful and very friendly
The service was excellent
The fabric of the shirt, the fit both body and neck are absolutely tailor perfect.