We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Incredible website and attention to detail!
Simply the BEST Shirts I have EVER had!!!!!!!
The shipping times are interminable after years of experience with Amazon Prime 2 day. The downsides of liking shirts by a UK company.
Shipping needs to be faster
Excellent customer service
Many grateful thanks for great service.
Excellent as always.
Overall rating is good. Had a few issues with ordering/returns, and the multiple item delivery for one order created a lot of confusion for billing reconciliation and returns.
Love the quality.
Great customer service
Great prices, only I was hoping to get it for Christmas. A bit long on delivery.
Just as expected. Quality shirt always
Great quality and great looks.
I have an exceptional experience every time I visit the Madison Ave NYC location. Especially when I'm helped by Xondra she in knowledgeable,curtious and takes her job seriously always finding the best solution for me my next purchase will be at least two suits and if possible it will be from her.
I have been a highly satisfied and enthusiastic customer for a long time now; however, this latest transaction was horrible. I ordered 2 Slim Fit navy wool blazers in sizes 40R and 42R (with the intent of returning the one that did not fit). The 2 blazers arrived; however, one was a 40R Slim Fit and the other was a 42R Classic Fit. I immediately called Charles Tyrwhitt and arranged to return both blazers -- and -- arranged for a 42R Slim Fit to be immediately sent to me. That was on January 27. I called again on January 29 to inquire why I had not received a dispatch notice for the replacement blazer and was told that it would be sent immediately. Still receiving no dispatch notice, I called again on January 29 and was given apologies and told that the dispatch was forthcoming. Finally, I called yet again on February 2 and again received apologies for no action and -- again -- was told that the dispatch would be imminent. My frustration with all of this is that I had ordered the blazer so as to wear it at an important event on February 7, thinking that an order on January 22 would allow more than sufficient time. In the end, I received the 42R Slim Fit blazer on February 8 -- too late for my plans. I have yet to receive an explanation (satisfactory or not) as to why there was over a week's delay in dispatching the 42R Slim Fit blazer.
Shipment was on time and service and follow up excellent
Excellent quality shirts, great fit and good prices. Even ordering from the U.S. shipping is fast and reasonably priced. I'm sure I'll be back.
Was a bit tricky getting a shirt to fit -- tried hard with emails but still didn't fit thanks tom
return policy good, shirt pockets are not good.
Fast, simple and the product quality is excellent. Charles Tyrwhitt delivers on its brand promise. I wear not other shirt or tie.
I came in needing some assistance in terms of measurements and advice, and the sales associate provided them with aplomb.
Great customer service. Love shopping with CT.