Charles Tyrwhitt UK Reviews

Feedback for www.ctshirts.co.uk has been compiled from162508 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.

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Charles Tyrwhitt UK>

Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
33 Hour(s) ago

White Sea Island quality handkerchief

Good quality products. Delivery of product is as described in the website.

No Comment
19-May

White Sea Island quality handkerchief

Excellent, as always.

No Comment
18-May

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Woven red & white pindot handkerchief
  • Navy suede tassel loafers

expected quality

No Comment
06-May-2013

White Sea Island Quality Pocket Square

Good

Read more

We want every customer to receive a warm welcome whenever they take the time to visit one of our stores. Our team have a passion for delivering exceptional customer service and so your comments are most disappointing to read. I offer you my sincere apologies in regards to this and also my assurances that your experience is not the way in which we usually do things at all.
The store will shortly be in touch to discuss this with you in more detail as they would hate for a customer to have been let down in this way.
05-Apr-2013

White Sea Island Quality Handkerchief

  • Customer also reviewed:
  • White Twill Non Iron Extra Slim Fit Shirt
  • Lawrence Sky Bengal Non Iron Extra Slim Fit Shirt
  • etc.

Really good service. I made a mistake while I was ordering online but the call centre was excellent when i rang to adjust the order and sorted out the changes veryy efficiently and curteosly.

No Comment
04-Feb-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Royal & navy club stripe woven tie

Excellent service and a speedy delivery.

No Comment
02-Feb-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Berry Imperial Oxford non-iron slim fit shirt
  • Cream poplin slim fit shirt
  • etc.

Excellent

Read more
No Comment
29-Jan-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Woodchester lilac twill puppytooth non-iron slim fit shirt
  • Woven purple & white pindot handkerchief

Excellent

Read more
No Comment
23-Jan-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Woven navy & white pindot handkerchief
  • Silver tie bar
  • etc.

Excellent service & excellent company.

Read more
No Comment
22-Jan-2013

White Sea Island quality handkerchief

I ordered a gift box but had not received and the company had not give me any explanation.

No Comment
18-Jan-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Royal Bengal stripe slim fit Oxford shirt
  • Black leather formal belt
  • etc.

No problems at all.

No Comment
14-Jan-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Pink & navy stripe rectangle enamel cufflinks
  • Navy & purple stripe rectangle enamel cufflinks
  • etc.

Quality of product is good as is the fit, the fact you can select cuff length is a real plus for me. Delivery, although slightly longer than normal it was over Christmas and in all fairness exactly in line with what I was advised at the time of ordering.

No Comment
13-Jan-2013

White Sea Island quality handkerchief

Excellent quality goods.

No Comment
13-Jan-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • White herringbone classic fit shirt
  • Black silk knot

If you have been buying shirts or suits from anywhere else then stop and visit CT

No Comment
12-Jan-2013

White Sea Island Quality Handkerchief

  • Customer also reviewed:
  • Purple Mini Check Washed Favourite

Handkerchiefs that are dry clean only are for show not use! Very disappointing! I was hoping they were the large white hanks I had bought previously, which are excellent. Sadly not!

Read more
Please accept my apologies for any disappointment with our handkerchiefs, though they are actually listed as ‘dry-clean only’ in our catalogues and on our website. Thank you for returning them.
12-Jan-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Sky poplin extra slim fit shirt
  • Navy tailored chinos
  • etc.

Pretty good. I was just trying to check what's the difference between a
normal cotton and a Sea Island cotton.

Read more
No Comment
07-Jan-2013

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Red & blue check washed Oxford classic fit shirt
  • Purple gingham check washed Oxford classic fit shirt
  • etc.

Just superb, as always.

No Comment
29-Dec-2012

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Purple floral Liberty cotton handkerchief

I had to make a phone call to receive the goods!

No Comment
15-Dec-2012

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Navy washed favourite long sleeve classic fit shirt
  • Maroon soft twill classic fit shirt
  • etc.

I was sent a £10 voucher by email but it did not work

No Comment
12-Dec-2012

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Sky poplin slim fit shirt

Good quality shirt, easy online transaction, reasonable price.

No Comment
04-Dec-2012

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Woven navy & white pindot handkerchief
  • Gold & navy club stripe woven tie
  • etc.

no

No Comment
02-Dec-2012

White Sea Island Quality Handkerchief

  • Customer also reviewed:
  • Navy Multi Stripe Short Sleeve Pique Polo
  • Sky Short Sleeve Pique Polo
  • etc.

very polite informed operator on the telephone and efficient.

No Comment
17-Nov-2012

White Sea Island Quality Handkerchief

Good

Read more
We have raised a complaint with the courier about this and they have confirmed that parcels to your address will not be left without a signature again. I am very sorry that you did not experience our usual high levels of service in this case and trust that we can restore your faith in us in the future.
03-Sep-2012

White Sea Island quality handkerchief

  • Customer also reviewed:
  • Pink end-on-end Winchester Black Label tailored fit shirt
  • Lilac & navy mini gingham Sea Island quality slim fit shirt
  • etc.

Wholly inadequate at £26 for a singe handkerchief even when 'reduced' to £12.95. Poor quality finish to rolled hem; corners not square and stitching insecure. Product returned for refund.

Read more
I am so sorry to hear this. We try to ensure all products are made to our same high standards and it is disappointing to hear that you are not pleased with this item. We will process your refund as soon as we receive this back in our warehouse.
20-Aug-2012

White Sea Island quality handkerchief

A fine product indeed. I am struggling, however, to work out how CT can charge nearly a fiver for the shipment of a handkerchief.

Read more
This is a fair point actually and one that’s well worth discussing so thank you for taking the time to bring this up. After much consideration, we decided the fairest thing to do was to charge all our customers a flat rate for postage and packaging on their orders, regardless of size. Therefore, the postage charge for delivery in the UK on an order of 100 shirts will be the same as that for one shirt, or as in the case, one handkerchief. Of course, we do understand that this doesn’t represent the best value for money on orders of only a handful of items and we will take your feedback on board regarding this.