Anonymous Customer wrote on 15-Aug-2012
The item looked lovely and soft at the touch, so I was very pleased with the purchase.However, I washed it once and the collar got unstitched about an inch and on the neck there was a hole because another part unstitched too. Very disappointed, it's a waste of money as it's impossible to repair.
Charles Tyrwhitt wrote on 15-Aug-2012
Oh no, this doesn’t sound right at all and I do apologise! There’s no reason for this to have happened to your jumper providing that the care instructions are followed correctly – thank you for bringing this to our attention and we will be taking your feedback on board for the future. Thank you also for taking the time to return the jumper to us and, for your assurance, I can confirm that we’ve received this and issued you with a full refund for it.