Charles Tyrwhitt UK Reviews

Feedback for www.ctshirts.co.uk has been compiled from 214131 Customer Reviews

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  • 18/02/2007
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Charles Tyrwhitt UK>

Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
16-Jun

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket

Same as jacket. Low grade poor quality material.

Read more

This is incredibly disappointing to read and I’m very sorry that this suit isn’t working out for you! One thing I can assure you of is that we would never intentionally decrease the quality of the material used for any of our garments and this suit is no exception. We’re grateful for your feedback as we’ll take the points you’ve raised on board for the future accordingly – thank you for taking the time to get in touch and return the suit already too.
16-Jun

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Charcoal twill tailored fit suit waistcoat

Stunningly quick delivery, suit is a great fit

No Comment
15-Jun

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Sky hairline stripe non-iron cutaway collar slim fit shirt
  • etc.

Excellent. A marked improvement in terms of communication on order progress which was greatly appreciated.
As it turned out, you guys delivered the suit trousers the day before the christening upon which I was hoping to give said suit first fair.
Product quality faultless. My first suit from Charles Tyrwhitt, but the fit and finish is superb and so I hope it will be the first of many.
Each delivery was left with a neighbour as specified on order and so integration with associative couriers is obviously working well.
Good work. Keep it up!

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No Comment
30-May-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket

Suit jacket had a small stitch pulled out of the front and was quite obvious. Consequent service and speed of replacement was excellent.

No Comment
30-May-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Sky gingham slim fit shirt
  • etc.

Very efficient web site, easy to use, very quick delivery with excellent communication regarding one item that was out of stock keeping me informed of its progress.

No Comment
27-May-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket

excellent service - ordered the wrong size and found the jacket too small - returned it for free and a new one was sent out with no charge to myself. totally painless service, the way it is meant to be

No Comment
10-May-2013

Charcoal Twill Tailored Fit Suit Trouser

  • Customer also reviewed:
  • Charcoal Twill Tailored Fit Suit Jacket
  • Charcoal Twill Tailored Fit Suit Waistcoat

Service standard was excellent. The person who attended to me over the phone, Roux (I think that's how you spell it) was very polite and courteous. Will definitely shop with Charles Tyrwhitt again.

No Comment
29-Apr-2013

Charcoal Twill Tailored Fit Suit Trouser

  • Customer also reviewed:
  • Charcoal Twill Tailored Fit Suit Jacket
  • Charcoal Twill Tailored Fit Suit Waistcoat
  • etc.

I have found the phone service very helpful

No Comment
25-Apr-2013

Charcoal twill tailored fit suit trouser

Although this item had the same code as a previous item it was a different colour so didn't match.

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Please accept my apologies for your recent purchase not matching as expected. After investigating this problem, I have only found the Charcoal Twill Suit Trousers to be paired with the product code: EP008CHA. We work hard to ensure our customers are fully aware of the contents of their order before they choose to make a purchase and I am very sorry if you have found this not to be the case. Your feedback is appreciated and will be taken on board for the future and we will of course continue to investigate your experience in more detail. Please do feel free to return your trousers back to us for a better suited replacement as I would hate for you to be left disappointed.
14-Apr-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Navy hopsack classic fit 2 button suit jacket
  • Navy hopsack classic fit flat front suit trouser
  • etc.

Good

Read more
No Comment
06-Apr-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Charcoal twill tailored fit suit waistcoat

This is how online shopping should work. Great website with images, size information and straight-forward navigation. Excellent returns policy which means both you, and they , have confidence in the product

No Comment
04-Apr-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket

Delivery was slow compared to other online retailers.

No Comment
25-Mar-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket

Superb quality.

No Comment
22-Mar-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket

Very good.

No Comment
09-Mar-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Magenta & white reppe woven tie

Excellent service

No Comment
04-Mar-2013

Charcoal Twill Tailored Fit Suit Trouser

  • Customer also reviewed:
  • Charcoal Twill Tailored Fit Suit Jacket
  • Charcoal Twill Tailored Fit Suit Waistcoat

Lovely item and 1st class service!

No Comment
19-Feb-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Grey sharkskin tailored fit suit jacket
  • etc.

Suit looks great but sizing was def off

No Comment
07-Feb-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Blue mini herringbone non-iron slim fit shirt
  • etc.

Quick delivery and good customer service.

No Comment
03-Feb-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Charcoal twill tailored fit suit waistcoat

excellent - very smart. good fit. lovely fabric

No Comment
03-Feb-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket

good fit, i hope they last well

No Comment
02-Feb-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Black twill tailored fit suit jacket
  • Black twill tailored fit suit trouser
  • etc.

Excellent overall and delivery was well within estimated timeframe. Only negative was the design/size of the packing box the suits were sent in which meant all items arrived creased.

No Comment
01-Feb-2013

Charcoal Twill Tailored Fit Suit Trouser

  • Customer also reviewed:
  • Charcoal Twill Tailored Fit Suit Jacket
  • Charcoal Twill Tailored Fit Suit Waistcoat
  • etc.

The service is usually excellent. On this occasion my order was delayed by some confusion over trouser length. Some people on the phone were more helpful than others. On member of staff was somewhat abrupt, while others were excellent.

No Comment
29-Jan-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Navy twill tailored fit suit trouser

Tyrwhitt have a slick and highly efficient service which focuses on delivering customer satisfaction which is why I have been a customer for over 10 years.

No Comment
28-Jan-2013

Charcoal Twill Tailored Fit Suit Trouser

  • Customer also reviewed:
  • Charcoal Twill Tailored Fit Suit Jacket
  • White Twill Non Iron Slim Fit Shirt

Very impressed with the quality of the cloth

No Comment
25-Jan-2013

Charcoal twill tailored fit suit trouser

  • Customer also reviewed:
  • Charcoal twill tailored fit suit jacket
  • Charcoal twill tailored fit suit waistcoat

Delivery received before estimated time frame.
Quality and fit of suit is excellent.

No Comment