Anonymous Customer wrote on 08-May-2012
As a result of my purchase, I wrote a polite but informative letter direct to Managing Director, Nick Webster, concerning what is in my view a serious marketing lapse. I have not as yet received a reply some 8 working days after I would have expected Mr Webster to have received my letter. Perhaps there has not yet been enough time to look at the issue I raised, or perhaps my letter has been ingnored. The outcome will affect my judgement as to whether or not Charles Tyrwhitt is a responsible and responsive trader.
08-May-2012
My mistake for calling the MD Mr Webster instead of Mr Wheeler, sorry.
I had not as yet intended commenting, but you requested it. I gave a fair evaluation of the situation, which I was subsequently obliged to grade in order to ensure the comment was published, So you may want to look at how "free" comments are published in the future.
I appreciate that your MD is a busy man, indeed I would hope so. He could however have a system that ensures someone in his team sends a holding reply,
Obviously I cannot give a proper evaluation until I have a reply.
Anonymous Customer wrote on 08-May-2012
My mistake for calling the MD Mr Webster instead of Mr Wheeler, sorry.
I had not as yet intended commenting, but you requested it. I gave a fair evaluation of the situation, which I was subsequently obliged to grade in order to ensure the comment was published, So you may want to look at how "free" comments are published in the future.
I appreciate that your MD is a busy man, indeed I would hope so. He could however have a system that ensures someone in his team sends a holding reply,
Obviously I cannot give a proper evaluation until I have a reply.
Other reviews relating to this order
| Review of | Rating | Customer Review |
|---|---|---|
Charles Tyrwhitt | I submitted comments yesterday, but they have not appeared on the website. I have now graded my comments as I can only assume your system in in someway automated and needs this to ensure the posting takes place. My comment was:-
As a result of my purchase, I wrote a polite but informative letter direct to Managing Director, Nick Webster, concerning what is in my view a serious marketing lapse. I have not as yet received a reply some 8 working days after I would have expected Mr Webster to have received my letter. Perhaps there has not yet been enough time to look at the issue I raised, or perhaps my letter has been ingnored. The outcome will affect my judgement as to whether or not Charles Tyrwhitt is a responsible and responsive trader. |
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White herringbone classic fit shirt | ||
Sky & lilac stripe non-iron classic fit shirt | ||
Berry bengal classic fit shirt | ||
Pink & white stripe classic fit shirt |