Our aim is to surprise, delight and excite you, our customer. If we can fulfil this aim then we will succeed and I hope that you will find our site makes shopping for shirts a more exciting experience.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Overall good service - except delivery times can be too long.
Whilst it took a long time to complete the order on this occasion, I was kept fully informed of the progress with the option to cancel. So a potentially negative review is instead a positive one.
Friendly, timely and efficient
Does the job perfectly.
Has an interesting adjustment for collar size, so fits all neck sizes.
However... I felt bit of a freud wearing a ready tied bow-tie...
Maybe you could have a video on your website showing how to tie a bow-tie?
Might give potential customers the courage to buy a prop[er bow-tie!
I cannot remember the lady's name who took my order. I only wish I could as her customer service level was beyond reproach. I am by definition not the best customer in the world especially when it comes to ordering on line or by phone but this lady got me what I wanted, tailored and knowing it was urgent tracked it and sent me an E mail. I had my shirt and all accessories in 3 days.
Wore it last evening at formal dinner - smart and really comfortable
There was a problem but it was resolved promptly and efficiently. Immediate and helpful e-mails show a company that really cares about its customers.
quality goods delivered on time.
Without exception, only good quality products enter into or depart from
the Charles Tyrwhitt emporiums
Nice tie, not obviously a clip on. Sizing guide for adjustment bears no resemblance to reality but once you find the right slot you never have to touch it again.
First rate service
No complaints, its quality was everything I expected.
I had problems with your website, so had to order by phone both times
Service is very good.
The ordering service was easy with very knowledgeble,efficient and friendly staff. Delivery was earlier than expected . Very good service all round, Thankyou.
It was a joy to find that the promised service was totally true.
Despite the deliveries not arriving on time, all staff contacted were incredibly helpful and arranged for all items to be collected from one branch.
as described in catalogue
Smart looking bow tie good quality silk. Easy adjustment for a perfect fit
usually excellent this time not so as below
As good as ever
Very prompt service