We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Great service, fast delivery and advised about the pending delivery
Delivery was a little later than anticipated but that was because the items were being shipped to the Scottish Islands. This is often a problem for some companies but not on this occassion.
Overall good. However I did have to return some items. I ordered the wrong collar type and sleeve length on four shirts. This is obviously my error. But returning items could be made simpler and cheaper. The format of the returns form wasn't large enough to easily write the item codes in. This could be reformatted or ideally pre-typed.
It cost me £14 to return the items. Many other companies use a courier service or Freepost labels.
Given the high level of online clothing competitors and more coming to the market all the time (the chapar and thread); it's the value added details like these that keep customers coming back.
Hope that's helpful. Great quality shirts btw.
Very comprehensive website easy to use. God delivery.
Excellent propmpt service
Excellent service. Will use again.
I bought two pays of chinos but only one was in stock at the shop. They said that the second one would be delivered to the shop, they would phone me on arrival so I could collect it. But have just received an email saying that the second pair have been dispatched by Hermes to my private PO Box. Hermes cannot deliver to a private PO Box—I know this through bitter experience with Charles Tyrwhitt no less—so have no idea when or if I will receive the second pair. As you see, this is not the first time I've had delivery problems with Charles Tyrwhitt—it's the third—so will never ever buy anything else from them.
Very good service, quick delivery and easy returns via Hermes.
Good service, as ever.
Always an time
Very efficient and a great online chat service when I had a problem with my voucher
Good service; polite assistance; and quality of product.
website easy to use, delivery worked well. whats not to like.
Better experience than the last occasion, the sales person assisted very well and it meant i got the size of shirts that i needed, the previous occasion resulted in the wrong size being purchased. Pleased, therefore bought a jacket on this visit as well.
Clear mechanism, punctual service. Very pleased all round.
I was dealt with by a very well spoken and knowledgeable sales assistant, who I believe was names Jonathan. He was very attentive, knew his suits and dealt with me very professionally. It was also my first Charles Tyrwhitt suit, so I'll definitely be back!
Good price and fast delivery
Easy to use website for ordering and very quick delivery.
service was excellent
Very helpful and polite staff!
The whole process, from searching and ordering online, the quality and prices and quick delivery have all been excellent
Good and efficient service. When looking at a shirt on the website it would be useful if the website could also identify whether the particular shirt is sold in other cuts without having to start the search over again e.g. . it is not possible to tell at a glance that a "slim fit" that you like is also in "classic", without re-starting the search again which can be rather tedious.
The package was half open before delivery