We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Always good service whether in jermyn Street or in brent Cross
Good delivery service, however I returned the shirts last Wednesday as they were too big and I have not heard anything since?
Good range of choices and prices are reasonable
as usual my order was sent out promptly and arrived as promised
Quick and efficient
Very helpful customer service. Young man searched for shirts to match my requirements. Two of those first ordered were slim fit and not what I requested but it was easy to change my order and everyone i dealt with was courteous and patient.
Courteous and helpful service.
Very easy to use service
Charles Tyrwhitt customer through and through (have bought and own numerous suits and shirts for work). I wanted to buy a shirt and belt for my wedding day and popped into the Canary Wharf store to do so.
At all other CT stores I have visited, the staff have been friendly, attentive and above all knowledgeable. The Canary Wharf store was none of those things. I was measured incorrectly on several occasions, I was handed the wrong size and fit shirts to try on which led to a lot of confusion and the staff in general were rushed unattentive and unable to provide advice when asked.
I'll probably continue to buy from CT as their clothes fit and suit me, however I will avoid the CW store and go to another branch where the quality of service is infinitely better. For example at London Bridge, where a few months ago I received immaculate service from a young American lady who was brilliant.
Charles Tyrwhitt items are excellent quality and they give a very efficient delivery service.
First rate service
I usually shop on line or on the telephone, but this time I went to the outlet shop to spend a voucher I was given. The staff were very attentive and polite, as are the telephone operators when I order over the telephone. I would recommend Charles Tyrwitt without a second thought.
No problems, efficient
I like the shirts although I had a problem with the durability of three of them (they wore at the collars and cuffs) these were replaced with no quibble after a year. The service in the Jermyn St shop is excellentI
Excellent service and attentive staff.
attentive and excellent service in the shop. very helpful.
Arrived very quickly
Refused to refund postage costs when returning goods of unsatisfactory quality. Won't buy again unless policy is reversed.
As good as ever
First class service. The shirts as always were packaged with care and beautifully presented.
Clear and easy to use brochure and website
I visited the Leeds store to exchange some shirts I ordered online that didn't fit. The employee asked how he could help me very soon after I entered the store. I explained that I wanted to exchange some shirts. He then measured my collar and sleeve length before letting me try on some shirts. I then selected the shirts I wanted and placed an order for one that wasn't in stock. The employee was polite, friendly, knowledgeable and efficient at his role. It was a great experience. I am also very pleased with the quality of the shirts I bought. I will definitely be back.
Good literature, good web site and good service.
Regular customer, regular great service.