We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
We had to return an item recently (wrong size) and would have liked to do so without being charged for the postage
Prompt and attentive service from someone who clearly knew about the products on offer
Very friendly and helpful customer service. Fast delivery. Cannot fault them.
Very professional,I ordered by telephone,the man I spoke to was very polite and helpful and efficient.
Nice material, nice fit
Super service. Could hardly be bettered. Thanks again.
I had to return the shirts due to buying the wrong size. This was done extremely efficiently. Very happy with the continued quality of the shirts
The servive was great and the delivery was even early!
Overall a first class service
I would give an excellent if they offered free next day delivery, especially on orders of well over £100.00. Having said that the service and delivery was excellent, I just didn't want to pay £10.00 delivery
Sale staff helpful and attentive without being intrusive.
Great selection of styles and fit.
Salesman was excellent and delivery/return was very efficient.
I find this an excellent firm to deal with - pleasant, helpful,well mannered staff,; very quick delivery in very well wrapped parcel. A pleasure to buy from.
The team where willing to go the extra mile to help. The product knowledge was superb.
Two great shirts arrived in record time - both of them exactly what was hoped for, many thanks for super service.
Email of receipt sent to the wrong person this is very bad customer service and a breach of confidentiality
How could this happen?
I had trouble trying to order on line because the website price didn't have the discounted price quoted in the brochure, and would not accept the discount code.
However, I ordered on line. Service good, fast delivery.
Sales staff was very attentive and gave good advice - 1st time Ive used this store but will definitely be back
Always helpful. Phone contact swift and positive
Great service nice young lad was very helpful
The overcoat I bought is fantastic and a great price. Feels quality. The shop assistant was extremely pleasant.
I would buy all my shirts from you if you widened the range of stripped shirts rather than this obsession with checks!
Simply the best
i love CT shirts however was very unimpressed with the staff at this location. I am from the US and have only bought online and love your products but the staff at this store was not nearly as knowledgeable as I would have hoped. handed me off, actually saw two employees get into an argument on the floor etc...
Your quality of shirts are amazing and i will continue to buy but wouldnt go back into a store again.