Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 386153 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
2 Minute(s) ago

Blue Non Iron Twill Classic Fit

Very professional firm

No Comment
2 Minute(s) ago

White poplin non-iron Classic fit short sleeve shirt

  • Customer also reviewed:
  • Green and blue grid check non-iron Classic fit short sleeve shirt
  • Blue large gingham check non-iron Classic fit shirt

Great service and price, quick delivery, comfortable shirts.

No Comment
5 Minute(s) ago

Navy and blue gingham washed Oxford Classic fit shirt

  • Customer also reviewed:
  • Blue and pink tattersall check washed Oxford Classic fit shirt
  • Raspberry gingham non-iron Classic fit shirt
  • etc.

Very good

No Comment
14 Minute(s) ago

Navy and yellow multi check washed favourite Classic fit shirt

  • Customer also reviewed:
  • Chambray Classic fit shirt
  • Navy gingham non-iron Classic fit shirt
  • etc.
Latest

Fast delivery, good quality

26-Apr-2015
Good, I have always been a Lewin customer but their quality and range has got less good

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No Comment
30 Minute(s) ago

Navy grid dot socks

  • Customer also reviewed:
  • Burgundy grid dot socks
  • Navy mercerised multi stripe socks
  • etc.

Brilliant

No Comment
30 Minute(s) ago

Navy gingham non-iron Extra Slim fit shirt

  • Customer also reviewed:
  • Blue Egyptian cotton puppytooth Extra Slim fit shirt
  • White royal Panama non-iron Extra Slim fit shirt
  • etc.

Excellent product and service!

No Comment
33 Minute(s) ago

Grey Marl Short Sleeve Plain Classic Fit Essential Pique

  • Customer also reviewed:
  • LIght Navy Short Sleeve Plain Classic Fit Essential Pique

Brilliant service. Small problem with one garment, but replacement arrived next day. Then a follow up call to check everything was ok. Amazing!

No Comment
43 Minute(s) ago

Yellow Kensington check non-iron Slim fit shirt

  • Customer also reviewed:
  • Pink satin Prince of Wales check Classic fit shirt

Great Services, Great products and great prices

No Comment
44 Minute(s) ago

Navy multi check washed favourite Slim fit short sleeve shirt

First time of using this company. Good selection of shirts & great delivery service.

No Comment
55 Minute(s) ago

Light navy and grey long sleeve Classic fit piqué polo

  • Customer also reviewed:
  • Navy heather long sleeve luxury touch polo
  • Navy and white feeder stripe long sleeve luxury touch polo

Good Service as they let you know if your goods are out of stock and give you a time.Also the date of arrival is good and you can trust their answers.

No Comment
59 Minute(s) ago

Mushroom moleskin classic fit trousers

  • Customer also reviewed:
  • Dark khaki moleskin classic fit trousers

Service is excellent and meets standards of the best of the best if not better.

No Comment
59 Minute(s) ago

Your shopping experience at Charles Tyrwhitt - Lime Street

Fantastic customer service, especially on a face to face basis at a branch. Exchanged incorrectly ordered product at the shop, replacement arrived the following day for pickup including a call on your supplied number to let you know it's arrived - brilliant !!!

No Comment
1 Hour(s) ago

Pink diamond weave non-iron Classic fit shirt

  • Customer also reviewed:
  • Lilac diamond weave non-iron Classic fit shirt
  • Pink Kensington check non-iron Classic fit shirt
  • etc.

good delivery service and packaging

No Comment
1 Hour(s) ago

Raspberry gingham non-iron Slim fit shirt

  • Customer also reviewed:
  • Red and blue multi check non-iron Slim fit shirt
  • Essential navy and pink spot tie

Although the Customer service from Charles Tyrwhitt is excellent the courier service is definitely the worst I have experienced. Goods were eventually delivered via Hermes UK 3 days late - this is undeniably the WORST courier service company in the UK (search Google for complaints).

Goods were 'tracked and out for delivery' at 05:28 on 18/04/15 - next entry on Hermes tracking at 19:56 on 18/04/15 stated 'Courier to Re-attempt on 20/04/15' . Courier admitted that no attempt to deliver to my address had been made on that day at all! Goods were eventually delivered at 18:30 on Mon 20/04/15. I had sat indoors waiting on all 3 days. No apologies to me from courier when questioned and he said that he ran out of time to make delivery on 18/04/15!! He really did not seem to care and told me to contact Hermes UK if I had a complaint! (Hermes UK does not provide a phone number to do this). I informed Customer Service at Ch. Tyrwhitt who have kindly refunded delivery charge to me.

In future please DO NOT despatch my orders by Hermes UK - use Royal Mail instead or a better courier service. If goods are despatched via Hermes UK in the future I will close my account immediately!!

Ch. Tyrwhitt you offer a great service and excellent value which is completely let down by this poor courier service - please change before you reputation is tarnished! I hope this feedback is passed onto the relevant manager at Ch. Tyrwhitt.

Many thanks, *Personal details removed by Feefo*

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No Comment
1 Hour(s) ago

Your shopping experience at Charles Tyrwhitt - Regent Street

Artur the sales assistant was brilliant! Very friendly, professional and helpful and made the shopping experience 100% better!

No Comment
1 Hour(s) ago

Blue bengal stripe Classic fit shirt

Just why I expected

No Comment
1 Hour(s) ago

Blue and yellow stripe washed favourite Slim fit shirt

Prompt and efficient

No Comment
1 Hour(s) ago

Blue Classic fit 5 pocket trousers

  • Customer also reviewed:
  • Marine blue flat front Slim fit weekend chinos

prompt delivery and quality products

No Comment
1 Hour(s) ago

Melbury White Twill Non-Iron Slim Fit Shirt

  • Customer also reviewed:
  • Emmanuel Essential Sky and Lemon Spot Tie

Slight hiccup with tie in that the tie I wanted was listed in the offer catalogue but was not listed as part of the offer on your records. Very helpful staff offered an alternative. Goods arrived two days after placing the order.

No Comment
1 Hour(s) ago

Horton Yellow Ottoman Classic Fit Shirt

  • Customer also reviewed:
  • Kensington Yellow Grid Check Non-Iron Classic Fit Shirt
  • Alford Essential Navy Puppytooth Tie

It is one of the quickest of service received via on-line purchse.
The service given at Lakeside was one of the best received whilst buying a suite.

No Comment
1 Hour(s) ago

Your shopping experience at Charles Tyrwhitt - Swindon

Good, friendly service- know their stuff and the cuts have style.

No Comment
1 Hour(s) ago

Lilac diamond weave non-iron Classic fit shirt

  • Customer also reviewed:
  • White twill non-iron cutaway Classic fit shirt
  • Black business casual semi cutaway Classic fit shirt
  • etc.

great comms throughout transaction

No Comment
1 Hour(s) ago

Navy gingham non-iron Classic fit shirt

As we're regular customers, that speaks for itself. Would go nowhere else for shirts.

No Comment
1 Hour(s) ago

Purple small gingham Slim fit shirt

  • Customer also reviewed:
  • White ground check Slim fit shirt

Efficient and well packaged.

No Comment
1 Hour(s) ago

Pink washed Oxford Classic fit shirt

Good, informative website. Efficient service. Good delivery service.

No Comment