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First visit to an actual store. Was looking for a suit to wear to a special event. Staff was super friendly and accommodating. Would love to have a location in Houston!
The sales are confusing as you see different prices in different media. They need a coordinated campaign with the same offer to avoid confusion and not be thought of as shonky. I would like to buy suits BUT can't work out how to get the sizing correct. Can they put illustrations online showing where to meassure to and from for arms legs (ie inside outside) length etc etc. Picture worth a 1000 words. Also as a marketing tool why not show complete outfits or have suggestions of what goes with what. This would expand your sales base from the special to the outfit in a lot of cases.
The shirts and ties are excellent quality. The only downside is how long the delivery takes. It always takes almost 2 weeks for me to receive the products each time I place an order.
The two shirts were as usual excellent quality, the delivery as quick as one could hope for and the sale price meant excellent value. Overall the ordering process is clear, simple and quick. Overall, nobody does it better!
Lydia at Cheapside store was very nice and efficient. Great customer service!
Excellent communication, helpful staff, fast shipping, and quality product.
Excellent advice upon ordering, better than promised delivery time and competitive pricing - whats not to like and why would you go anywhere else, big thank you.
Great service, shoes delivered within quoted timeframe
Really quick and easy with people in the know ! Take control And bring it all to you ! Man shopping style!
I bought some Charles Trywhitt shirts for the first time in years. The quality has nose dived I'm afraid - only worn once and my non-iron shirts actually need ironing to look respectable and I have one normal shirt that despite multiple attempts at ironing looks absolutely awful. Cotton quality is poor and finishing looks cheap, particularly around the collar. They seem like factory rejects. Really disappointed.
I ordered as a recommendation from a friend and I am not disappointed. Service and quality are excellent and I am very happy with the shirts as in the high street I find it hard to find the correct sizes. Really top notch and I will be ordering a suit soon. I am apprehensive about ordering a full suit as I am unaware of sizing but I am confident with the service offered to consider this. Shirts are sharp and I am very happy with the products. Great stuff Charles Tyrwhitt
the guy in the shop (dont know his name but he was italian i think) REALLY knew his stuff, was a dead nice bloke and gave really good service. i wouldnt shop for shirts anywhere else and this is why.
My experience shopping in the store was great. Good customer service.
Always dispatched within a day of the order with pleasant correspondence from a professional company.
Excellent customer service. Very pleased. Will be shopping from here again20-Aug-2014Very good service20-Aug-2014Very good service
Faster than predicted by CT. All present and correct. Those items not scored not yet worn.
The service by the staff made it very very personal. Great job! Will definitely shop here again.
Excellent service, everything arrived as requested and on time.
The service I received at Bicester Village was great- friendly, helpful and, in particular, not pushy. Unfortunately the same can't be said for some of your staff at your Swindon outlet shop, who 'chase the sale' a bit too much. I'll definitely go back to the Bicester venue in future.
Good quality shirts with an excellent service
V Good, but although the ordered shirts were all supposed to be the exact same dimensions, there was a small variance in sleeve length- maybe an inch or so, tail length and to a lesser degree what might be called girth! Think i would order a half size larger next time
I went into my local (Manchester) store recently & purchased a Merino wool V neck jumper. The sales assistant was very knowledgable & helpful. Another pleasureable transaction from a great shop!