Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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Service rating : Efficient prompt service, thank youProduct rating : So much cleaner and faster than other fire lighters, They lasted till the kindle was well lit (I was given a box to try) I was so impressed I have bought a couple of boxes so I dont run out. Would not go back to other firelighters after using Flamers.
Well done04-Jun-2013Pleasure dealing with you thank you
Service rating : Great product but poor on service delivery this time...Product rating : Hard to mark it before I have used it, but based on past experience, nearly excellent
Service rating : All as promisedProduct rating : So far so good
will be using your products again have already passed on details and contacts to friends and work mates . well pleased :)
Last delivery took three attempts. Carrier issues! Where is my credit just in case there is another time? £50 bearing in mind I had to re-arrange the garage three times!
Excellent service. Not only do you get what you pay for , it gets deliverd on time to. Never been disappointed yet.
Delivered as planned (nearly).
Service rating : eficient serviceProduct rating : excellent product
Delivery came before expected delivery date
Service rating : My rating says it allProduct rating : My rating says it all
Service rating : Arrived as plannedProduct rating : Wood is as described. Initially taken aback by size of logs but they burn well so all's well. Will be buying them again in the summer probably
Service rating : Excellent service product arrived quickly.Product rating : Think we will find the moister meter very useful.
Delivery was very slow. But there were good updates and its such good wood its worth the wait (better than getting poor/wet wood)
Understood delays on delivery of 3+ weeks due to short supply at this time of year but was kept well informed. Thank you for your excellent service.
Service rating : The service was great. Although there was a delay in delivery times i was kept fully informed and the delivery came ahead of schedule.Product rating : Fantastic. Perfect for my pizza oven and stove. I would have liked some warning about the very fine dust particles. When unloading i had to get gloves, goggles and a mask.
The website is easy to use and email follow-up to the order placed was prompt. Delivery of the wood was as promised and although the Moisture Meter wasn't included in error, this oversight was rectified very quickly.
Service rating : product arrived sooner than expectedProduct rating : Happy with bags of pellets, but delivering a pallet of this weight proves to be a problem using only a tail lift on a truck.
Product is very good but delivery time very slow and then the delivery company rings up out of the blue and asks if they can deliver on that day when am usually at work. They have been reasonable at providing alternative dates though.
Service rating : Pallet delivered by Caledonian Logistics. Driver phoned in advance as had been promised, and was very helpful when delivery made.Product rating : Didn't on this occasion need protection from rain, but glad they come well wrapped as that won't always be the case on the West Coast of Scotland.
Service rating : I have emailed them directly about our last order several times, but never received a response which was pretty poor. The delivery did arrive much faster than we had thought, but it wasn't exactly what we had ordered.Product rating : Quite a lot of the wood we received was much bigger than we ordered, so too long to go in the stove without further chopping. Annoying. I emailed Certainly directly about this but no response. Shame, because it burns beautifully, excellent quality. I think this load was just mixed up with larger logs by mistake. Sloppy.
Service rating : The order took weeks to deliver even though I was once advised of a delivery date but nothin arrived. Having chased several times there was no appology for the delay (lost order I believe) and when delivered the bag was damp and driver droped the bag off the palet and was unable to move it. His tail lift then broke and he was strandid on my driveway.Product rating : Arrived just in time for summer!
Service rating : Great Service - Informative feedback when tracking order and timely deliveryProduct rating : Excellent
It took significantly longer than expected to receive the shipment otherwise I would have rated this as "Excellent". I appreciate that the bad weather played a part but it was still two weeks after the shipment had left Certainly Wood before it was actually delivered. A better deliver network for my area is certainly required!
Service rating : The emails explaining the delays were useful, honest and accurate. Thanks.Product rating : The majority of the wood appeared to be beech, all good logs. The fuel value is very good.
When i placed the order I entered a message saying that despite 3 calls they had not sent ash vac from previous order I placed , whoever read it completely ignored my message and I have heard nothing