Brittany Travel Reviews

Consumer ratings of Brittany Travel

Feedback for www.brittany.co.uk/ has been compiled from 220 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.brittany.co.uk/
09-Sep-2017

Kerleven Plage

Service
Product

Service rating : The company was French Coast Villas- they handled the problem we had about access to the adjacent camp facilities promptly but we feel the problem should not have arisen.
Product: Once problems sorted all really good although a Welcome pack would have been appreciated particularly for toilet paper! Loved the garden and peaceful location.

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No Comment
18-Jul-2017

Jouan Plage

Service
Product

Service rating : Good service, no problems. All emails and advice were clear and concise. Would use again and recommend to others.
Product: House, furniture, equipment etc ,was all very good but would have appreciated clearer instructions for water heater, washing machine, oven, hob, etc. Very good location, everything we wanted, an excellent holiday. Owner and family very kind and helpful

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No Comment
09-Sep-2017

Aigrette

Service
Product

Service rating : Efficient and easy to use service. Very helpful information provided as standard
Product: Wonderful cottage, beautifully presented and a great location. Highly recommend.

No Comment
05-Nov-2016

Chataignier

Service
Product

Felt very exclusive as everything was delt with quickly and with no pressure.
An extremely nice person delt with my enquiry &booking.

No Comment
5 Hour(s) ago

Chataignier

Service
Product

Service rating : Bit slow to refund house deposit
Product: Very well equipped house and excellent pool. Peaceful area but not too far to town. Not many English speakers.

No Comment
13-Jun-2017

Palmiers

Service
Product

Service rating : I think that Brittany Travel should take a good look at their properties that they rent.
Product: Difficult, near impossible to get in touch with owner

No Comment
13-Jun-2017

Mouettes

Service
Product

So far we cannot complain about anything.

No Comment
04-Oct-2017

Keryon Vihan 1

Service
Product

Service rating : everything went smoothly, we ran out of gas but the cylinder was replced when requested
Product: Good accommodation just 10 minutes walk from the centre of town

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Thank you for your feedback. We are delighted to hear your holiday went well. Hope to see you again next year.

Sonia
08-Sep-2017

Trevours

Service
Product

Service rating : They were extremely helpful.
Product: A lovely, spotlessly clean and very comfortable house.

Read more
Delighted you had a great holiday. We hope you will return to Brittany with us again in the future.

Jeremy Waldron
09-Sep-2017

Kerleven Plage

Service
Product

Service rating : booked a house that wasn't then available
sent poor directions to find it
said that we could use facilities at nearby campsite - couldn't
asked directions at this campsite and they said they didn't know where the accommodation was - right opposite the gate
cost of shabby sheets and towels way over the top
no basics like loo rll in place first day - or bin liners or firelighters or kindling
nothing filled in in the folder provided so no idea which direction to drive in to find a supermarket - or the opening hours - or how to find basics as above sat evening having arrived after 6 or on a Sunday
advertising inaccurate - longest 100m to the beach ever!! - and could only do it in 4-500m if cut across another campsite ignoring a private property sign!
etc etc
we filled in some of the file for the next people and left loo rolls etc - altho owner may have removed those
owner came over as money grabbing
worked in garden til we left on last morning!!
name of house being the same as the name of the resort was dreadfully unhelpful in trying to find it
Product: everything else - view and site were good

Read more
We are very sorry that you did not find our service and the property to your liking. Over many years we have had excellent ratings for this property and the owners who we find most helpful and charming. We have a local manager who is always available to discuss issues about the property. We will check the arrival instructions as we pride ourselves on making these very accurate.

Jeremy Waldron
28-Oct-2016

Traon Plage

Service
Product

Service rating : There is nothing too much for this company, very helpfully and friendly service and actual delight to deal with. Thanks.
Product: Perfect setting, concisely described exactly hat we were looking for.

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Many thanks for your excellent ratings. We are delighted that old fashioned service is still appreciated.

Jeremy Waldron
11-Sep-2017

Pommiers

Service
Product

Service rating : Helpful staff and efficient service
Product: Very good although WiFi in camp site was poor and there was an initial problem with using the pool

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Delighted to hear that you found us helpful and efficient.
The WiFi in some areas of France can still be a little patchy but I will let the owners of the campsite know. Hope to see you again in 2018!

Sonia
19-Sep-2017

Aigrette

Service
Product

Service rating : Very efficient, but could have helped receiving the details more in advance, we had to chase for the information
Product: Very good accommodation and location, the directions could have been a bit clearer.

Read more
Thank you for your valuable feedback. We are very pleased you enjoyed the property and found our staff efficient. I will certainly look into the points you raised regarding directions and having to chase for information. We hope to see you again in 2018!

Sonia
21-Sep-2017

Ecureuil

Service
Product

Service rating : Always prompt responses
Product: Third time used this - speaks for itself

Read more
Thank you for your excellent rating and also your continued support. Hope to see you again for your 2018 booking!

Sonia
03-Oct-2017

Bleu Marin

Service
Product

Service rating : We have used Brittany Travel for 14+years, since they were a small concern. They have kept the personal commitment even as they have developed the business.
Product: All travel arrangements superb. Lovely weather, lots of good food, wine, walks in a comfortable well equipped house.
We have already booked for next year

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Thank you for your excellent rating. We try our best to make every booking personal and it's been wonderful to see you return each year. Many thanks!

Sonia
08-Sep-2017

Domaine de Ker Ysel

Service
Product

Service rating : Very good
Product: Wonderful quiet gite. Easy walk to town for shops and restaurants. Very helpful owners. Highly recommended

Read more
Delighted you had such a good holiday in this lovely location. Thank you for your excellent rating.

Jeremy Waldron
16-Aug-2017

Guerledan

Service
Product

Service rating : very helpful
Product: the directions to the very remote village were somewhat vague & the fact that a road was closed for road works made my sat nav effectively useless, how ever we finally
made it by phoning the owners.

Read more
Thank you for your comments about the directions. We will review them for future customers.

Jeremy Waldron
16-Aug-2017

Chez Francois

Service
Product

Service rating : Very efficient, and our questions were promptly dealt with.
Product: The house is beautifully situated in quiet countryside, the terrace and pool excellent and the owners friendly and very helpful. It should be noted, however, that they live on the premises, which may not suit some guests. They don't speak English. The house itself is quirky, for want of a better word. The mezzanine has no windows, so in hot weather the three beds up there are barely usable, which brings the number of people who can comfortably be accommodated down to 8, which is also the number of dining chairs supplied and and makes it quite expensive. Everything felt damp when we had a couple of rainy days. There were absolutely no consumables left in the kitchen, apart from some salt and pepper - no dishwashing liquid, cleaning cloths, condiments, etc, as you normally find on arrival, and only a minimum of toilet paper. This was unhelpful and required several trips to the shops on the first day.

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Thank you for your reviews. We are pleased you enjoyed the property and we will pass on your comments to the owner.

Jeremy Waldron
23-Jun-2017

Kerrouant

Service
Product
Latest
Service
Product

Service rating : No problems so far - cottage is as described - just waiting for refund of deposit for complete satisfaction.
Product: Very nice cottage, twin room rather small for adults. Owners very helpful & friendly and non-interfering.

29-Jun-2017
Refund completed: satisfaction with Brittany Travel 100%

Read more
Many thanks for your comments. Refunds are usually made about a week after your return.

Jeremy Waldron
14-Nov-2016

Mouettes

Service
Product

Service rating : Very friendly helpful staff, no problems.
Product: Amazing location, lovely scenery and views. House full of character.

Read more
Many thanks for your comments. This is a very special house and we visited again in October so there will be some new photos.

Jeremy Waldron
02-Oct-2017

Le Heron

Service
Product

Service rating : They were basically sound although sometimes I had to chase replies to e-mails.
Product: As we had been there before, we knew what to expect.

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Thank you for your positive rating. Delighted to hear that you enjoy the property and continue to return. I am sorry to hear that you have had to chase for replies. I will of course feed that back within the team. Hope to see you again in 2018!

Sonia
06-Jun-2017

Les Genets

Service
Product

Efficient pleasant service

No Comment
21-Sep-2017

Penderff Forge

Service
Product

Service rating : The procedure was slow and confusing and kept asking for various amounts of money. 3 weeks after coming back, we are still waiting for the refund of our deposit.
Product: The gite needed repairs and maintenance. The garden was neglected and the toilet became blocked twice.

Read more
Thank you for your valuable feedback. We are sorry to hear that you did not find our service and the property to your liking. We have had many excellent ratings for this property but I will of course pass on your comments to the owners and look at the process we used for your booking.

Sonia
02-Oct-2017

Kerleven Plage

Service
Product

Service rating : The brochure stated we would have free use of adjacent camp site. That was not the case. The people at the reception desk told us we could not use the site.
Product: The house was dirty and did not have all the facilities the handbook mentioned.

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Thank you for your feedback. We are sorry to hear your holiday was not as you expected. We try to make sure the details on all our properties are accurate. We are currently in discussion with the owner regarding your booking.

Sonia
10-Sep-2017

Chataignier

Service
Product
Latest
Service
Product

Good food, very helpful staff. We watched a film on the way back in one of the cinemas -really helped to break up the journey. We also booked a cabin and had a snooze and watched TV for a bit. Would definitely recommend Brittany Ferries.

11-Sep-2017
I have not received my £500 refundable deposit since I returned from holiday 2 weeks ago. I was told last Monday that you were having system problems and hopef to refund it on that day. I checked in with you on Tuesday and you replied on Wednesday to say you said you were still having problems and you would keep me updated. It is now 5 days later and I have heard nothing more from you (despite an email enquiry for an update on Saturday) and I have still not received my deposit. What is the problem and why can't you just go to the Bank and make a transfer? Are you having cash flow problems?

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We are delighted you had a good holiday and that the experience on Brittany Ferries was an additional benefit.

Jeremy Waldron