Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.
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Service rating : The company was French Coast Villas- they handled the problem we had about access to the adjacent camp facilities promptly but we feel the problem should not have arisen.Product: Once problems sorted all really good although a Welcome pack would have been appreciated particularly for toilet paper! Loved the garden and peaceful location.
Service rating : Good service, no problems. All emails and advice were clear and concise. Would use again and recommend to others.Product: House, furniture, equipment etc ,was all very good but would have appreciated clearer instructions for water heater, washing machine, oven, hob, etc. Very good location, everything we wanted, an excellent holiday. Owner and family very kind and helpful
Service rating : Efficient and easy to use service. Very helpful information provided as standardProduct: Wonderful cottage, beautifully presented and a great location. Highly recommend.
Felt very exclusive as everything was delt with quickly and with no pressure.
An extremely nice person delt with my enquiry &booking.
Service rating : Bit slow to refund house depositProduct: Very well equipped house and excellent pool. Peaceful area but not too far to town. Not many English speakers.
Service rating : I think that Brittany Travel should take a good look at their properties that they rent.Product: Difficult, near impossible to get in touch with owner
So far we cannot complain about anything.
Service rating : everything went smoothly, we ran out of gas but the cylinder was replced when requestedProduct: Good accommodation just 10 minutes walk from the centre of town
Service rating : They were extremely helpful.Product: A lovely, spotlessly clean and very comfortable house.
Service rating : booked a house that wasn't then available
sent poor directions to find it
said that we could use facilities at nearby campsite - couldn't
asked directions at this campsite and they said they didn't know where the accommodation was - right opposite the gate
cost of shabby sheets and towels way over the top
no basics like loo rll in place first day - or bin liners or firelighters or kindling
nothing filled in in the folder provided so no idea which direction to drive in to find a supermarket - or the opening hours - or how to find basics as above sat evening having arrived after 6 or on a Sunday
advertising inaccurate - longest 100m to the beach ever!! - and could only do it in 4-500m if cut across another campsite ignoring a private property sign!
we filled in some of the file for the next people and left loo rolls etc - altho owner may have removed those
owner came over as money grabbing
worked in garden til we left on last morning!!
name of house being the same as the name of the resort was dreadfully unhelpful in trying to find itProduct: everything else - view and site were good
Service rating : There is nothing too much for this company, very helpfully and friendly service and actual delight to deal with. Thanks.Product: Perfect setting, concisely described exactly hat we were looking for.
Service rating : Helpful staff and efficient serviceProduct: Very good although WiFi in camp site was poor and there was an initial problem with using the pool
Service rating : Very efficient, but could have helped receiving the details more in advance, we had to chase for the informationProduct: Very good accommodation and location, the directions could have been a bit clearer.
Service rating : Always prompt responsesProduct: Third time used this - speaks for itself
Service rating : We have used Brittany Travel for 14+years, since they were a small concern. They have kept the personal commitment even as they have developed the business.Product: All travel arrangements superb. Lovely weather, lots of good food, wine, walks in a comfortable well equipped house.
We have already booked for next year
Service rating : Very goodProduct: Wonderful quiet gite. Easy walk to town for shops and restaurants. Very helpful owners. Highly recommended
Service rating : very helpfulProduct: the directions to the very remote village were somewhat vague & the fact that a road was closed for road works made my sat nav effectively useless, how ever we finally
made it by phoning the owners.
Service rating : Very efficient, and our questions were promptly dealt with.Product: The house is beautifully situated in quiet countryside, the terrace and pool excellent and the owners friendly and very helpful. It should be noted, however, that they live on the premises, which may not suit some guests. They don't speak English. The house itself is quirky, for want of a better word. The mezzanine has no windows, so in hot weather the three beds up there are barely usable, which brings the number of people who can comfortably be accommodated down to 8, which is also the number of dining chairs supplied and and makes it quite expensive. Everything felt damp when we had a couple of rainy days. There were absolutely no consumables left in the kitchen, apart from some salt and pepper - no dishwashing liquid, cleaning cloths, condiments, etc, as you normally find on arrival, and only a minimum of toilet paper. This was unhelpful and required several trips to the shops on the first day.
Service rating : No problems so far - cottage is as described - just waiting for refund of deposit for complete satisfaction.Product: Very nice cottage, twin room rather small for adults. Owners very helpful & friendly and non-interfering.29-Jun-2017Refund completed: satisfaction with Brittany Travel 100%
Service rating : Very friendly helpful staff, no problems.Product: Amazing location, lovely scenery and views. House full of character.
Service rating : They were basically sound although sometimes I had to chase replies to e-mails.Product: As we had been there before, we knew what to expect.
Efficient pleasant service
Service rating : The procedure was slow and confusing and kept asking for various amounts of money. 3 weeks after coming back, we are still waiting for the refund of our deposit.Product: The gite needed repairs and maintenance. The garden was neglected and the toilet became blocked twice.
Service rating : The brochure stated we would have free use of adjacent camp site. That was not the case. The people at the reception desk told us we could not use the site.Product: The house was dirty and did not have all the facilities the handbook mentioned.
Good food, very helpful staff. We watched a film on the way back in one of the cinemas -really helped to break up the journey. We also booked a cabin and had a snooze and watched TV for a bit. Would definitely recommend Brittany Ferries.11-Sep-2017I have not received my £500 refundable deposit since I returned from holiday 2 weeks ago. I was told last Monday that you were having system problems and hopef to refund it on that day. I checked in with you on Tuesday and you replied on Wednesday to say you said you were still having problems and you would keep me updated. It is now 5 days later and I have heard nothing more from you (despite an email enquiry for an update on Saturday) and I have still not received my deposit. What is the problem and why can't you just go to the Bank and make a transfer? Are you having cash flow problems?