Brittany Travel Reviews

Consumer ratings of Brittany Travel

Feedback for www.brittany.co.uk/ has been compiled from 201 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur. Set up by Jeremy Waldron and Paul Taylor who still run the company day to day, visiting and photographing every villa featured, to ensure that they are able to offer exemplary customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.brittany.co.uk/
16-Aug

Guerledan

Service
Product

Service rating : very helpful
Product: the directions to the very remote village were somewhat vague & the fact that a road was closed for road works made my sat nav effectively useless, how ever we finally
made it by phoning the owners.

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Thank you for your comments about the directions. We will review them for future customers.

Jeremy Waldron
16-Aug

Chez Francois

Service
Product

Service rating : Very efficient, and our questions were promptly dealt with.
Product: The house is beautifully situated in quiet countryside, the terrace and pool excellent and the owners friendly and very helpful. It should be noted, however, that they live on the premises, which may not suit some guests. They don't speak English. The house itself is quirky, for want of a better word. The mezzanine has no windows, so in hot weather the three beds up there are barely usable, which brings the number of people who can comfortably be accommodated down to 8, which is also the number of dining chairs supplied and and makes it quite expensive. Everything felt damp when we had a couple of rainy days. There were absolutely no consumables left in the kitchen, apart from some salt and pepper - no dishwashing liquid, cleaning cloths, condiments, etc, as you normally find on arrival, and only a minimum of toilet paper. This was unhelpful and required several trips to the shops on the first day.

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Thank you for your reviews. We are pleased you enjoyed the property and we will pass on your comments to the owner.

Jeremy Waldron
18-Jul-2017

Jouan Plage

Service
Product

Service rating : Good service, no problems. All emails and advice were clear and concise. Would use again and recommend to others.
Product: House, furniture, equipment etc ,was all very good but would have appreciated clearer instructions for water heater, washing machine, oven, hob, etc. Very good location, everything we wanted, an excellent holiday. Owner and family very kind and helpful

Read more
No Comment
18-Jul-2017

Les Genets

Service
Product

This was the worst.... after booking a cottage for two weeks in France with you we then paid over £1500 on flights and car hire. Then, we were told there had been a mistake and the cottage was booked and we had no where to stay. This was extremely stressful as there were very few options. Terrible experience
We were also advised that you were not part of ABTA. After seeing our holiday disappear and so our money on flights and car hire, we were then extremely lucky to find alternative accommodation. This should not happen!!

Read more
We apologise for the problems with booking the property you required. We have had excellent service from this owner for many years and she is very apologetic for the exceptional circumstances in which she had to cancel your booking. We did all we could to find you an acceptable replacement property. However, we were unsuccessful and we are relieved you were able to find a replacement.

Jeremy Waldron
23-Jun-2017

Kerrouant

Service
Product
Latest
Service
Product

Service rating : No problems so far - cottage is as described - just waiting for refund of deposit for complete satisfaction.
Product: Very nice cottage, twin room rather small for adults. Owners very helpful & friendly and non-interfering.

29-Jun-2017
Refund completed: satisfaction with Brittany Travel 100%

Read more
Many thanks for your comments. Refunds are usually made about a week after your return.

Jeremy Waldron
23-Jun-2017

Trevours

Service
Product

Maria was so helpful in finding answers to our queries which made our experience of dealing with this company very pleasurable being first time users of their services.

Read more
Thank you for your kind comments. We equally hope you will enjoy this well appointed property. Please do tell us what you think on your return. Have a great holiday.

Jeremy Waldron
13-Jun-2017

Mouettes

Service
Product

So far we cannot complain about anything.

No Comment
13-Jun-2017

Palmiers

Service
Product

Service rating : I think that Brittany Travel should take a good look at their properties that they rent.
Product: Difficult, near impossible to get in touch with owner

No Comment
09-Jun-2017

Kerleven Plage

Service
Product

Found it awkward that the name varied ie French Coast Villas / Brittany Travel
In a world with spam mail etc it is unsettling
Once I contacted them by phone it worked well

Read more
Thank you for your comments, and that all is now OK.

Jeremy Waldron
06-Jun-2017

Les Genets

Service
Product

Efficient pleasant service

No Comment
21-Feb-2017

Dreven

Service
Product

Always good service and attention

Read more
Many thanks for your review. We are sure the property will live up to expectations!

Jeremy Waldron
14-Nov-2016

Mouettes

Service
Product

Service rating : Very friendly helpful staff, no problems.
Product: Amazing location, lovely scenery and views. House full of character.

Read more
Many thanks for your comments. This is a very special house and we visited again in October so there will be some new photos.

Jeremy Waldron
05-Nov-2016

Chataignier

Service
Product

Felt very exclusive as everything was delt with quickly and with no pressure.
An extremely nice person delt with my enquiry &booking.

No Comment
28-Oct-2016

Traon Plage

Service
Product

Service rating : There is nothing too much for this company, very helpfully and friendly service and actual delight to deal with. Thanks.
Product: Perfect setting, concisely described exactly hat we were looking for.

Read more
Many thanks for your excellent ratings. We are delighted that old fashioned service is still appreciated.

Jeremy Waldron
05-Oct-2016

Jouan Plage

Service
Product

Service rating : Did what they said.
Product: Lovely property. Wonderful view. Pretty village.

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Thank you for your positive ratings. We are delighted you enjoyed the property so much.

Jeremy Waldron
04-Oct-2016

Sables Plage

Service
Product

Service rating : The company had clearly failed to inspect the house they were advertising. The
photographs were out of date, the fabric of the building was poorly maintained and outdated and most importantly the house was filthy, even though we had paid a surcharge for cleaning.
Product: The house had great potential but its filthy state and poor condition had a very negative impact on our holiday, very disappointing.

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I am sorry that you did not find the property to the standard you expected. We have let this property this year without problems. Our local manager, had she been informed of your issues, would have visited you during your holiday to implement a solution. Your cleaning fee has be returned.

Jeremy Waldron
03-Oct-2016

Bleu Marin

Service
Product

Service rating : WE have been with Brittany Travel for at least 10 years and will be back again in 2017
Product: This is our eighth holiday in Bleu Marin. We have already booked for 2017 but could not get the fortnight in September we wanted as it was already taken.

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Many thanks for your continued loyalty. We are equally devoted to Brittany.

Jeremy Waldron
27-Sep-2016

Le Heron

Service
Product

Service rating : All aspects of our booking ran smoothly
Product: Le Heron is just as it is described and how it looks in the photos, a modern, clean and well equiped property. All appliances were in good working order and the bed was comfortable. The kitchen was well equiped and I could have cooked a range of meals if inclined on holiday! There was even a teapot but I was glad I had taken my own cafetiere as a filter unit provided.
The garden was well tended and a pleasure to sit in, there was traffic noise but you couldn't see it and only light traffic, it was quiet at night..
The owners of the property lived next door were a reassuring presensce, not intrusive but very friendly and welcoming, I did wish I spoke more French though as they spoke no English.
We had reliable Wifi during our stay.
I was glad that I had taken some DVDs for the evenings, only French TV available but didn't think about the pillows - the gite has traditionally French square ones and so if taking own linen it's something useful to know.
A Gite I would return to and recommend.

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Many thanks for your excellent and detailed review of Le Heron. I am sure your comments will be of great use to new customers.

Jeremy Waldron
26-Sep-2016

Guelarmoor

Service
Product

Service rating : Great service
Product: Great location

No Comment
25-Sep-2016

Chataignier

Service
Product

Service rating : Obliging staff always ready to answer queries quckly.
Product: Lovely pool though a pity the pool shower was not working. Otherwise great holiday house and well equipped. Nice to be within cycling distance of Gousenach for early morning croissants!

No Comment
23-Sep-2016

Villa Lara

Service
Product

Service rating : I was very impressed with the customer service dealing with my queries and ensuring everything was in place for our holiday. The villa was of a very high standard
Product: The only thing I'd say is to put in the details that bikes are available we didn't know but made full use of them. The villa was excellent and it was wonderful to have the pool. We loved it.

Read more
Many thanks for your positive ratings. Thank you for advising us of the availability of bikes which we will now add to the property details.

Jeremy Waldron
23-Sep-2016

Le Heron

Service
Product

Helpful and quick.

Read more
Good to see that you enjoyed our service. We strive to make every customer experience a pleasure.

Jeremy Waldron
23-Sep-2016

Pommiers

Service
Product

Service rating : Ideal.
Product: Second year at the same cottage.

Read more
Delighted you enjoyed your second holiday at Pommiers. Hope to see you again next year?

Jeremy Waldron
23-Aug-2016

Ty Colombe

Service
Product

Service rating : 1st class
Product: Great place
Decking around pool needs attention

Read more
Thank you for your reviews. We will pass on your comment about the decking.

Jeremy Waldron