Anonymous Customer wrote on 08-Sep
Good Morning, Possibly the worst cottage we have had in France in 30 years. The place is crammed with clutter gathering dust and disease and leaving no place to put anything. It was dirty and Gillian had an allergic reaction to all the dust and never stopped sneezing. For example on top of the main sideboard in the lounge by the door where you place things there are 8 individual items. Everywhere is full of ornaments and plastics flowers in bedrooms and cobwebs. There are health & safety issues for example at the top of the stairs there is a loose mat and trip hazard. You have to crouch in the bath to use the shower and easily loose balance and fall. When we arrived the place outside was like a wilderness with the grass knee high that was not cut until during the following week, then very badly. The TV does not receive any channels and therefore this was misleading in your description. The main lounge was very smelly with a musty old nasty smell that got to the back of your throat and everything covered in dust sheets. Very unwelcoming indeed. There were spiders and cobwebs everywhere. The DVD player did not work. Finally, arriving late as advised there was absolutely absolutely nothing in the way of drink. No water and not even a tea bag. We have to say that we're very upset and disappointed with what we were offered as a substitute for the first accommodation that you cancelled after the booking. Regards, Gillian and Graham Cartwright
Brittany Travel wrote on 08-Sep
This is not a complaint about Jouan Plage but about Penderff Cottage which the client rented for the previous week. We do not agree with the clients assessment and have discussed with the owner. We have been letting this property for many years without complaint. The property is a period cottage in a rural setting with spiders, dust and rough grass part of life in the French Countryside.
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