Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.
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Service rating : Bit slow to refund house depositProduct: Very well equipped house and excellent pool. Peaceful area but not too far to town. Not many English speakers.
I found that the assistance in booking a holiday bungalow in Brittany was first class.i received all the help that I needed at the other end of the telephone.thank you Sonia.
This is an update - I have to tell you that all doesn't seem well with this company. It took every 4 weeks to persuade them to give me my deposit back. A very stressed lady at different times told me ; there were accounting system problems, bank accounts were frozen, payments would be made today, ownership was changing and she had no authority to pay back deposits. Eventually I received a PayPal transfer as that was the only way she could make a payment. I am not sure what is going on but I would be very careful before I gave them any money until things are much clearer and only pay with your credit card in case they go into administration. I am afraid I will not be booking with them again.
Service rating : everything went smoothly, we ran out of gas but the cylinder was replced when requestedProduct: Good accommodation just 10 minutes walk from the centre of town
Service rating : We have used Brittany Travel for 14+years, since they were a small concern. They have kept the personal commitment even as they have developed the business.Product: All travel arrangements superb. Lovely weather, lots of good food, wine, walks in a comfortable well equipped house.
We have already booked for next year
Service rating : The brochure stated we would have free use of adjacent camp site. That was not the case. The people at the reception desk told us we could not use the site.Product: The house was dirty and did not have all the facilities the handbook mentioned.
Service rating : They were basically sound although sometimes I had to chase replies to e-mails.Product: As we had been there before, we knew what to expect.
Service rating : The procedure was slow and confusing and kept asking for various amounts of money. 3 weeks after coming back, we are still waiting for the refund of our deposit.Product: The gite needed repairs and maintenance. The garden was neglected and the toilet became blocked twice.
Service rating : Always prompt responsesProduct: Third time used this - speaks for itself
Service rating : Very efficient, but could have helped receiving the details more in advance, we had to chase for the informationProduct: Very good accommodation and location, the directions could have been a bit clearer.
Service rating : Helpful staff and efficient serviceProduct: Very good although WiFi in camp site was poor and there was an initial problem with using the pool
Good food, very helpful staff. We watched a film on the way back in one of the cinemas -really helped to break up the journey. We also booked a cabin and had a snooze and watched TV for a bit. Would definitely recommend Brittany Ferries.11-Sep-2017I have not received my £500 refundable deposit since I returned from holiday 2 weeks ago. I was told last Monday that you were having system problems and hopef to refund it on that day. I checked in with you on Tuesday and you replied on Wednesday to say you said you were still having problems and you would keep me updated. It is now 5 days later and I have heard nothing more from you (despite an email enquiry for an update on Saturday) and I have still not received my deposit. What is the problem and why can't you just go to the Bank and make a transfer? Are you having cash flow problems?
Service rating : Efficient and easy to use service. Very helpful information provided as standardProduct: Wonderful cottage, beautifully presented and a great location. Highly recommend.
Service rating : booked a house that wasn't then available
sent poor directions to find it
said that we could use facilities at nearby campsite - couldn't
asked directions at this campsite and they said they didn't know where the accommodation was - right opposite the gate
cost of shabby sheets and towels way over the top
no basics like loo rll in place first day - or bin liners or firelighters or kindling
nothing filled in in the folder provided so no idea which direction to drive in to find a supermarket - or the opening hours - or how to find basics as above sat evening having arrived after 6 or on a Sunday
advertising inaccurate - longest 100m to the beach ever!! - and could only do it in 4-500m if cut across another campsite ignoring a private property sign!
we filled in some of the file for the next people and left loo rolls etc - altho owner may have removed those
owner came over as money grabbing
worked in garden til we left on last morning!!
name of house being the same as the name of the resort was dreadfully unhelpful in trying to find itProduct: everything else - view and site were good
Service rating : The company was French Coast Villas- they handled the problem we had about access to the adjacent camp facilities promptly but we feel the problem should not have arisen.Product: Once problems sorted all really good although a Welcome pack would have been appreciated particularly for toilet paper! Loved the garden and peaceful location.
Service rating : They were extremely helpful.Product: A lovely, spotlessly clean and very comfortable house.
This was difficult because your scoring system forced a good or a poor but nothing in between. There were aspects which were good. The MD rang me and very helpfully described Brittany. The two ladies on the sales desk were always pleasant. However, I found a lack of proactivity compared to many companies I use and I found myself having to chase more than once.
A secondary issue was that the booking was wrong. I asked in writing for 8 days but only 7 were booked. I only found out when I arrived. My fault for just assuming the booking would be handled accurately and not checking, but your fault for getting it wrong. You pointed out my era when I queeried it but wanted the full extra days money without any suggestion that you should pay a proportion for your era eg 50/50. I rate that as poor service and poor customer care. As it happens we sorted ourselves out locally rather than pay another £155 so it was not an issue to us.
So overall my first experience of this company was less than I experience from others all over the world. But I am not really complaining.
Good Morning, Possibly the worst cottage we have had in France in 30 years. The place is crammed with clutter gathering dust and disease and leaving no place to put anything. It was dirty and Gillian had an allergic reaction to all the dust and never stopped sneezing. For example on top of the main sideboard in the lounge by the door where you place things there are 8 individual items. Everywhere is full of ornaments and plastics flowers in bedrooms and cobwebs. There are health & safety issues for example at the top of the stairs there is a loose mat and trip hazard. You have to crouch in the bath to use the shower and easily loose balance and fall. When we arrived the place outside was like a wilderness with the grass knee high that was not cut until during the following week, then very badly. The TV does not receive any channels and therefore this was misleading in your description. The main lounge was very smelly with a musty old nasty smell that got to the back of your throat and everything covered in dust sheets. Very unwelcoming indeed. There were spiders and cobwebs everywhere. The DVD player did not work. Finally, arriving late as advised there was absolutely absolutely nothing in the way of drink. No water and not even a tea bag. We have to say that we're very upset and disappointed with what we were offered as a substitute for the first accommodation that you cancelled after the booking. Regards, Gillian and Graham Cartwright
Service rating : Very goodProduct: Wonderful quiet gite. Easy walk to town for shops and restaurants. Very helpful owners. Highly recommended
Service rating : very helpfulProduct: the directions to the very remote village were somewhat vague & the fact that a road was closed for road works made my sat nav effectively useless, how ever we finally
made it by phoning the owners.
Service rating : Very efficient, and our questions were promptly dealt with.Product: The house is beautifully situated in quiet countryside, the terrace and pool excellent and the owners friendly and very helpful. It should be noted, however, that they live on the premises, which may not suit some guests. They don't speak English. The house itself is quirky, for want of a better word. The mezzanine has no windows, so in hot weather the three beds up there are barely usable, which brings the number of people who can comfortably be accommodated down to 8, which is also the number of dining chairs supplied and and makes it quite expensive. Everything felt damp when we had a couple of rainy days. There were absolutely no consumables left in the kitchen, apart from some salt and pepper - no dishwashing liquid, cleaning cloths, condiments, etc, as you normally find on arrival, and only a minimum of toilet paper. This was unhelpful and required several trips to the shops on the first day.
Service rating : Good service, no problems. All emails and advice were clear and concise. Would use again and recommend to others.Product: House, furniture, equipment etc ,was all very good but would have appreciated clearer instructions for water heater, washing machine, oven, hob, etc. Very good location, everything we wanted, an excellent holiday. Owner and family very kind and helpful
This was the worst.... after booking a cottage for two weeks in France with you we then paid over £1500 on flights and car hire. Then, we were told there had been a mistake and the cottage was booked and we had no where to stay. This was extremely stressful as there were very few options. Terrible experience
We were also advised that you were not part of ABTA. After seeing our holiday disappear and so our money on flights and car hire, we were then extremely lucky to find alternative accommodation. This should not happen!!
Service rating : No problems so far - cottage is as described - just waiting for refund of deposit for complete satisfaction.Product: Very nice cottage, twin room rather small for adults. Owners very helpful & friendly and non-interfering.29-Jun-2017Refund completed: satisfaction with Brittany Travel 100%
Maria was so helpful in finding answers to our queries which made our experience of dealing with this company very pleasurable being first time users of their services.