Brittany Travel Reviews

Consumer ratings of Brittany Travel

Feedback for www.brittany.co.uk/ has been compiled from 224 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.brittany.co.uk/
20-Sep

Chez Francois

Service
Product

Service rating : The time on board was fine, but the time it took to board and disembark was very slow, in particular arriving in Plymouth took over an hour to come off. Neither journeys left on time.
Product: Really enjoyed our stay at Chez Francois. We had a good relationship with the owners and found the accommodation to be very spacious, if a little quirky. The pool was wonderful, which the children loved and the large grounds were ideal for lots of games.

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No Comment
28-Aug-2018

Ti March

Service
Product

Service rating : Very good and personal from start to finish. Everything completed in a prompt and efficient fashion.
Product: Really nice cottage which has been finished to a high standard.Very clean and in a good location. Would be nice to have some spare basics (washing up liquid, bin bags, loo roll etc.) but I understand this is the French way. No duvet provided: only thin sheets.

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Thank you for your positive feedback. I will of course send your helpful comments to the owner. Hope to hear from you again for your 2019 booking.

Sonia
15-Aug-2018

Penderff Cottage

Service
Product

Service rating : Professional and helpful
Product: The cottage is quiet, comfortable and very well equipped. We have holidayed many times in Brittany but we loved this cottage and plan to return many more times.

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Thank you for your excellent feedback. We have passed your comments on to the owner. Look forward to hearing from you for your 2019 booking.

Sonia
21-Feb-2018

Le Heron

Service
Product

Always very helpful have used them 4 times now and would again

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Thank you for your positive feedback. We are always happy when our customers come back year after year. Hope you have a wonderful holiday.

Sonia
23-Oct-2017

Chataignier

Service
Product

Service rating : Bit slow to refund house deposit
Product: Very well equipped house and excellent pool. Peaceful area but not too far to town. Not many English speakers.

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Thank you for your feedback. Delighted to hear you enjoyed the property and area. Hope to hear from you again for 2018!

Sonia
19-Oct-2017

Bleu Marin

Service
Product

I found that the assistance in booking a holiday bungalow in Brittany was first class.i received all the help that I needed at the other end of the telephone.thank you Sonia.

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You are very welcome! It was a pleasure to speak to you. We hope you enjoy your holiday.

Sonia
04-Oct-2017

Aigrette

Service
Product

This is an update - I have to tell you that all doesn't seem well with this company. It took every 4 weeks to persuade them to give me my deposit back. A very stressed lady at different times told me ; there were accounting system problems, bank accounts were frozen, payments would be made today, ownership was changing and she had no authority to pay back deposits. Eventually I received a PayPal transfer as that was the only way she could make a payment. I am not sure what is going on but I would be very careful before I gave them any money until things are much clearer and only pay with your credit card in case they go into administration. I am afraid I will not be booking with them again.

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Thank you for your feedback. I would like to assure you that there are no issues with our company. We had some system changes due to some changes within the organisation. We always pay deposits back within 2 week, unfortunately we were a week late with yours. We apologise for any inconvenience caused.

Sonia
04-Oct-2017

Keryon Vihan 1

Service
Product

Service rating : everything went smoothly, we ran out of gas but the cylinder was replced when requested
Product: Good accommodation just 10 minutes walk from the centre of town

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Thank you for your feedback. We are delighted to hear your holiday went well. Hope to see you again next year.

Sonia
03-Oct-2017

Bleu Marin

Service
Product

Service rating : We have used Brittany Travel for 14+years, since they were a small concern. They have kept the personal commitment even as they have developed the business.
Product: All travel arrangements superb. Lovely weather, lots of good food, wine, walks in a comfortable well equipped house.
We have already booked for next year

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Thank you for your excellent rating. We try our best to make every booking personal and it's been wonderful to see you return each year. Many thanks!

Sonia
02-Oct-2017

Kerleven Plage

Service
Product

Service rating : The brochure stated we would have free use of adjacent camp site. That was not the case. The people at the reception desk told us we could not use the site.
Product: The house was dirty and did not have all the facilities the handbook mentioned.

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Thank you for your feedback. We are sorry to hear your holiday was not as you expected. We try to make sure the details on all our properties are accurate. We are currently in discussion with the owner regarding your booking.

Sonia
02-Oct-2017

Le Heron

Service
Product

Service rating : They were basically sound although sometimes I had to chase replies to e-mails.
Product: As we had been there before, we knew what to expect.

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Thank you for your positive rating. Delighted to hear that you enjoy the property and continue to return. I am sorry to hear that you have had to chase for replies. I will of course feed that back within the team. Hope to see you again in 2018!

Sonia