Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : The time on board was fine, but the time it took to board and disembark was very slow, in particular arriving in Plymouth took over an hour to come off. Neither journeys left on time.Product: Really enjoyed our stay at Chez Francois. We had a good relationship with the owners and found the accommodation to be very spacious, if a little quirky. The pool was wonderful, which the children loved and the large grounds were ideal for lots of games.
Service rating : Very good and personal from start to finish. Everything completed in a prompt and efficient fashion.Product: Really nice cottage which has been finished to a high standard.Very clean and in a good location. Would be nice to have some spare basics (washing up liquid, bin bags, loo roll etc.) but I understand this is the French way. No duvet provided: only thin sheets.
Service rating : Professional and helpfulProduct: The cottage is quiet, comfortable and very well equipped. We have holidayed many times in Brittany but we loved this cottage and plan to return many more times.
Always very helpful have used them 4 times now and would again
Service rating : Bit slow to refund house depositProduct: Very well equipped house and excellent pool. Peaceful area but not too far to town. Not many English speakers.
I found that the assistance in booking a holiday bungalow in Brittany was first class.i received all the help that I needed at the other end of the telephone.thank you Sonia.
This is an update - I have to tell you that all doesn't seem well with this company. It took every 4 weeks to persuade them to give me my deposit back. A very stressed lady at different times told me ; there were accounting system problems, bank accounts were frozen, payments would be made today, ownership was changing and she had no authority to pay back deposits. Eventually I received a PayPal transfer as that was the only way she could make a payment. I am not sure what is going on but I would be very careful before I gave them any money until things are much clearer and only pay with your credit card in case they go into administration. I am afraid I will not be booking with them again.
Service rating : everything went smoothly, we ran out of gas but the cylinder was replced when requestedProduct: Good accommodation just 10 minutes walk from the centre of town
Service rating : We have used Brittany Travel for 14+years, since they were a small concern. They have kept the personal commitment even as they have developed the business.Product: All travel arrangements superb. Lovely weather, lots of good food, wine, walks in a comfortable well equipped house.
We have already booked for next year
Service rating : The brochure stated we would have free use of adjacent camp site. That was not the case. The people at the reception desk told us we could not use the site.Product: The house was dirty and did not have all the facilities the handbook mentioned.
Service rating : They were basically sound although sometimes I had to chase replies to e-mails.Product: As we had been there before, we knew what to expect.