Bontour Reviews

HOTEL DE FRANCE

Unfortunately my booking seemed to have been cancelled and I had hectic hour sorting problem at port. The staff were all very helpful though and resolved situation .

FRANCE

Service rating : Really good and responsive service from Valerie Poncel.
Product rating : We had a really good trip, it was a shame that the Condor Ferry left 1/2 hour and then had engine problems (again!) which means that we were over 1 hour late arriving in France! The Coach Driver "Stephane Jouenne" of Keolis was lovely. The delay of the Ferry meant that we didn't get our shopping time in Rennes, but went straight to the restaurant "Taverne de la Marine" we had a fantastic meal, the staff were lovely and we had a private room with a large table, the food was delicious!

NOVOTEL SOUTHAMPTON

Service rating : Very efficient and always helpful. Thanks.
Product rating : Very clean and breakfast very good. Shame we didn't have free wifi in our room. Only available in bar and reception areas. Walking distance of shops so ideal for us.

ROYAL HOTEL

Service rating : I booked at very short notice, however received very efficient service.
Product rating : Generally a good Hotel, Reception was efficient and the staff helpful and courteous. The car parking is limited. The staff seemed stretched over breakfast, 20 mins from ordering toast and coffee until its arrival on both morning.

NEWPORT BAY CLUB HTL

Service rating : Fine once we got going. My original request for information got lost. Great from there on, though, and seamless.
Product rating : Service and swimming pool very good. Food not brilliant but overpriced and asking £2 to borrow a towel (not a deposit, a "rental") was ludicrous. Room very tired and in need of a revamp. Sound gone on TV and tap wouldn't close. Very clean however. Ideal rating would be between good and poor.

DAVY CROCKETT RANCH

Service rating : Quite happy with the service provided by Bontour.
Product rating : Generally very happy and would definitely stay there again. However just two gripes, which to be fair we did not complain about whilst we were there. There was a steady flow of ants on the kitchen worktops and we found the water temperature in the indoor pool to be a bit on the chilly side. As I say we did not feel strongly enough to complain and would stay there again but still worth mentioning I think.

CENTER PARCS

Service rating : The service from Bon Tour could not have been better .
Product rating : Been going too Vernuil Parc 8 yrs now .The self service restaurant has improved a lot since last year , also the Baguette shop at entrance .For the first time we stayed in the two story chalets ,much improved from the older ones .But it is becoming expensive.

LE CHAMOIS BLANC

Service rating : Very helpful
Product rating : The apartment was too small for a family of 4, and the reception opening times were limited it was differcult to locate the building to obtain our keys and there was no one available to leave or keys with. On a positive it was clean and very central.

RADISSON BLU HOTEL

You have always provided us with everything we requested at a very good price, we will always use you for our trips to the Channel Islands.

MERCURE DOLPHIN HOTEL

Great

ROYAL EMERAUDE

Service rating : Very helpful and efficient
Product rating : Beautiful hotel but room rather small. Diapointed no proper dining room or swimming pool. Lovely helpful staff

RADISSON BLU HOTEL

Service rating : I wanted a mini break off Island for the following day, it was no problem for Bontour even with such short notice. Everything booked the next day the flight outgoing was cancelled however I managed to book with another airline. Bontour kindly took all the stress out of getting a refund with the original airline and did all the chasing and arranged the refund with no fuss at all. We still had a marvelous overnight mini break which was appreciated. 5 stars to Bontour.
Product rating : Fabulous Hotel, warm and welcoming staff as soon as you arrive. Lovely room and well situated. We would stay again Thank you Radisson Bleu

MERTON HOTEL

Very nice service