Big Brown Box Reviews

Feedback for www.bigbrownbox.com.au has been compiled from1498 Customer Reviews

Feefo member since
23/08/2012
At Big Brown Box you will find a large range of consumer electronics and appliances from the world’s leading brands at competitive prices. We only sell brand new, in the box appliances from well-known brands such as Sony, Panasonic, Samsung, TCL and more, dealing directly with these manufacturers so you can get the best possible deals.
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Date	Product	Rating	Customer Review	Reply from www.bigbrownbox.com.au
3 Hour(s) ago	Samsung BD-E8500A 3D Blu-Ray Player 500Gb Recorder BDE8500A	Service Product	Service rating : Quick and efficient -- what more can I say Product rating : Have none to compare it against but it has been very good for what we want.	No Comment
19 Hour(s) ago	Panasonic VIErA TH-P50UT50A 50 inch 127cm Full HD 3D Plasma TV THP50UT50A	Service Product	Fantastic service Real professional	No Comment
20-May	Samsung UA55ES8000 Series 8 55 inch 140cm Full HD 3D LED LCD TV Customer also reviewed: 4 Year Customer Care Plan	Service Product	Service rating : Item arrived on time and was carried in by your staff. I had made arrangements to provide your office with the necessary id but this had not been conveyed to your driver. Fortunately I was able to be on site at the time which I did not originally intend. Since I had gone to the trouble to provide you with the necessary ID and it was not conveyed to driver I mark you down one. Product rating : TV exceeds expectations Read more	No Comment
20-May	Samsung HT-E5550W 3D Full HD Blu-Ray Home Theatre HTE5550W Customer also reviewed: Crest PB4SWN Power Board 4 Way Individual Switches With Surge Suppression	Service Product	very quick & easy to organise	No Comment
19-May	Roberts RD60RED Digital Radio Revival	Service Product	Service rating : easy to use, fantastic quick delivery Product rating : love it thanx	No Comment
19-May	Panasonic VIErA TH-P50UT50A 50 inch 127cm Full HD 3D Plasma TV THP50UT50A	Service Product	Prompt delivery. Great price	No Comment
18-May	Sony BRAVIA KDL46HX750 46 Inch 117cm Full HD 3D LED LCD TV Series HX750	Service Product	Service rating : Great range of products.Great value.Fast delivery was excellent. Product rating : Great value,fantastic picture quality.Did not expect to get such a high spec TV for that price.	No Comment
18-May	Samsung BD-E5500 3D Full HD Blu-ray Player BDE5500	Service Product	Quick and easy transaction. Will def buy from you again if required.	No Comment
17-May	Toshiba 39AL900A 39 inch 99cm Full HD LED LCD TV	Service Product	great service and prompt delivery	No Comment
16-May	Palsonic TFTV6690 26" 66cm HD LED LCD TV/DVD Combo	Service Product	Service rating : Very good communication, not to mention their very competitive pricing. I have dealt with many internet companies and Brown Box stands out for professionalism. Delivery time was better than expected. Product rating : Well packed, very good operating instructions and very happy with the product. Read more	No Comment
16-May	Toshiba 39AL900A 39 inch 99cm Full HD LED LCD TV	Service Product	Fantastic service and delivery	No Comment
16-May	Toshiba 39AL900A 39 inch 99cm Full HD LED LCD TV	Service Product	Service rating : delivery people where later than originaly stated but kept in contact about the delay so that was good Product rating : great value for money monitor	No Comment
16-May	Samsung UA55ES7500 Series 7 55 Inch 140cm Full HD 3D LED LCD TV	Service Product	The service was inconcistant. I needed to contact the "service" centre multiple times to get an answer to a question. I got conflicting responses each time. Given that delivery is vital, my product was delivered 2 days before I was advised that it had shipped.It was lucky someone was home sick otherwise we would not have received the item. It was also delivered a week before we were expecting it. I had to take time off on that day to take delivery. GET IT RIGHT, its not that hard. Read more	Thanks for your feedback. I apologize that you had such a poor delivery experience. Unfortunately, as your postcode is not within our delivery area, we have to use a third party courier, Allied Express, to get your goods to you. Sadly, we don't have any control over their level of service, and consequently it often drops below our own high standards. We are working on expanding our delivery areas so customers such as yourself can take advantage of our great delivery service. I will pass your comments on to our Allied representative to address. I apologize also that you received inconsistent responses to your questions from our sales staff. At present there are a number of people in the office who our sales staff can consult for answers to difficult technical questions regarding AV products, and I'm sorry that miscommunication occurred. If there is anything I can answer for you, please don't hesitate to give me a call on (02) 9694 0111. Kind Regards, Jenny Simpson Customer Experience Team Big Brown Box (02) 9694 0111
16-May	Samsung UA65ES8000 Series 8 65 inch 165cm Full HD 3D LED LCD TV Customer also reviewed: Crest PLSM006 Flat Panel LCD/LED Wall Mount With Tilt	Service Product	Arrived when it was stated, what more could I ask for.	No Comment
15-May	Samsung HT-E5550W 3D Full HD Blu-Ray Home Theatre HTE5550W	Service Product	Very fast delivery (I particularly liked being able to schedule a suitable day) and cheapest price I could find.	No Comment
14-May	Samsung HT-E4500 3D Blu-Ray Home Theatre HTE4500	Service Product Latest Service Product	Service rating : Extremely disgusting customer services because I tried to ring them about my Samsung HT-E4500 3D Bluray Player and explain that the sound wasn't coming out of the speakers and that when I was trying to play bluray discs it kept skipping. They couldn't careless about their customers so I would strongly advice not to buy any more products from them in the future since they were very rude and abusive to me. Product rating : Stay away from Samsung 3D Bluray Home Theatre Systems because I bought one from them in 2013 but the sound is not coming out of the speakers and when you play bluray discs it keeps skipping. 16-May-2013 Service rating : Thankyou for your prompt reply and I am very happy with the outcome. Product rating : Stay away from Samsung 3D Bluray Home Theatre Systems because I bought one from them in 2013 but the sound is not coming out of the speakers and when you play bluray discs it keeps skipping. Read more	Thank you for taking the time to submit your feedback and speaking with me over the phone. Again, I would like to apologize for the service you were given as we do strive to uphold the best possible customer experience. Unfortunately, sometimes the manufacture supplies us with a faulty machine but we can't open and test the products before delivery. However, I'm happy that we were able to resolve this issue and sincerely hope that you are satisfied with the outcome. If you would like to discuss this issue further or have any future product inquiries please feel free to contact me on 02 9694 0111. Kind Regards, Carla Horvath Customer Experience 02 9694 0111 Carla@Customerexperience.com.au
13-May	Sharp LC60LE630X 60 inch 152.4cm Aquos Full HD LED LCD TV	Service Product	Service rating : Excellent Product rating : Excellent on every way	No Comment
13-May	Samsung UA46ES7500 Series 7 46 Inch 117cm Full HD 3D LED LCD TV	Service Product	Service rating : Fast, efficient, great communication. Product rating : Incredible value and features	No Comment
11-May	Netcomm NP203 4 Port Home Powerline Ethernet Entertainment Connection Kit	Service Product	Service rating : First time user It was quick easy and the price was good and delivery quick Product rating : Every working OK so far	No Comment
10-May	Samsung UA32ES5500 Series 5 32 inch 81cm Full HD LED LCD TV	Service Product	Service rating : Have purchased previous products from this company, and the service this time was as good as the previous time. all staff i spoke to were very professional and knew what the products i needed extremely well. I will deal with them again. Product rating : Much better than i expected. thought I was just getting a standard TV, but NO, it was a smart TV. How did I know this, my son-in-law told me. Very pleased with it and the delivery was 5 days faster than i was advised. Just BRILLIANT from the first call, and the final delivery. Thanks for the great PRODUCT and SERVICE. Read more	No Comment
10-May	Samsung PS51E550 Series 5 51 inch 130cm Full HD 3D Plasma TV PS51E550	Service Product	Service rating : .. Product rating : ..	No Comment
08-May	Panasonic DMR-HW220 1TB Twin Tuner Recorder DMR-HW220	Service Product	Service rating : Very efficient, was kept informed re delivery etc great price in fact the cheapest anywhere Product rating : Very efficient, was kept informed re delivery etc great price	No Comment
08-May	Samsung HT-E5550W 3D Full HD Blu-Ray Home Theatre HTE5550W	Service Product	Couldn't be more pleased with the service (ordered Sunday night, arrived Tuesday morning). Delivery guys were professional and also cheerful.	No Comment
07-May	Netcomm NP206 Wireless Powerline Internet Kit With WiFi	Service Product	Having the delivery driver insist on recording my licence details (rather than just sight them) did not make me feel comfortable. Otherwise, excellent service. Read more	Thank you for your feedback, I am glad to see that you have given your product a positive rating. I apologize if you felt uncomfortable with our drivers recording your license details. It is company policy to document all details in order to comply with fraud laws, but at no point do we want you to feel as though you are under suspicion. It is simply a policy to which we must adhere for all AV purchases. We are careful to ensure that our drivers all go about requesting this information in the correct manner, and I will be passing on your feedback to our warehouse manager to address with your driver. If you would like to discuss this further, I would be happy to chat with you. My contact number is (02) 9694 0111. Kind Regards, Jenny Simpson Customer Experience Team Big Brown Box (02) 9694 0111
07-May	Grundig GDVR1TBFV Freeview 1TB Hard Drive Digital Video Recorder	Service Product	Service rating : Very good company to deal with Product rating : Excellent poroduct	No Comment

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