Bench is a British born urban lifestyle brand which designs cool and distinctive products.
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Goods arrived on time and in excellent condition, cant say whether they fit as a present for my son-in-law for Christmas.
Service rating : I am a very old customer of bench, I always shop from here, but this time I was very dissapointed, my order was not black, had bench zip labels missing and a very rubbish finishing... It was not upto the bench mark! It was like a few year old fleece jacket that was sent to me!! Highly unsatified!Product: Highly un satisfied, and heart broken!
Service rating : Good serviceProduct: Nice
Excellent All Round
Bench was fine but tried to process order payment via Amazon at which point it said 'failed try again later' I wanted this for a Birthday present so I bought elsewhere. Then 2 days later I got confirmation of order and the goods shipped anyway. I emailed at this point to say I wanted to cancel and received no reply. I now have the item too late for when I wanted it. No customer service at all. Not happy!
Online site was easy to use, article arrived on time and in excellent condition.
Service rating : Delivered within timescale. Thank you.Product: Great gilet. Love the fur trimmed hood and the fit.
I do not think DPD did a good job with the delivery. They went to the wrong place in the first attempt. I had to call them to explain where it was. Their contact numbers are very expensive and most of the time is a machine. Finally i got through a peeson to say it was behind the everyman theater.
Service rating : good productProduct: good product
Service rating : Excellent service, my parcel was in my hands in 24hrs from placing my order.Product: Quality of the bag was lovely but currently waiting on a refund because it was too big for my use.
Service rating : Communications from Bench were very good. Timeliness and convenience of delivery also excellent.Product: Coat called 'Chilly nights' and internet description led me to believe it should be warm and suitable for winter. However, when the coat arrived it was not what I would call a 'winter' coat. Stylish and looked well made, but very thin material.
Service rating : Drop down for address didn't actually have the full address which is started to type, driver found it luckily though. Delivery was quick and free.Product: Xmas present so not tried yet!
Service rating : Very good range of clothes and the delivery was extremely quick. Will certainly be shopping with Bench again.Product: Excellent high end quality T-shirt at a very reasonable price.
Service rating : excellent quick sevice delivered promptlyProduct: excellent quality as always
Service rating : Good service, prompt delivery. Top marks!Product: Christmas present for the missus, let's hope she likes it!
Service rating : nice looking bagProduct: Quick delivery thanks
Service rating : brilliant fast serviceProduct: brilliant product
Easy to order - easy to pay via Amaon
Service rating : Very quick serviceProduct: Very quick service
Fast service and good products
Very quick delivery came the day after I ordered
Service rating : Good swrviceProduct: Good service
Service rating : Always first classProduct: As described
Service rating : well packaged. Arrived within stated time.Product: my son loves your products.
Service rating : Fantastic serviceProduct: Fantastic service
Service rating : See comment belowProduct: Lovely warm coat and nice style but arms were way too long on me and the body of the coat was too snug (I ordered XL to fit my size 12/14. The coat doesn't come in a bigger size). Quick delivery although I did have a problem ordering online and it put my payment through twice - I have been refunded as I have returned 2 coats but not been refunded for P&P on the duplicate item which is disappointing.
Service rating : You don't have a free returns postageProduct: I like it very much only it didn't not fit my son
Service rating : nice clothes , fast delivery.Product: fantastic tshirt
Service rating : The order process is really simple and the next day delivery was excellent.Product: Lovely coat.
Service rating : Fast delivery and the jeans was worth the money ,I would give bench 10 out of 10 on the orderProduct: All good
Very quick and efficient delivery
Service rating : Didn't come on the day it was expected to.Product: But on the website the product looks black and it didn't come up on the website that it was another colour and when it came it was navy so I will be sending them both back. Also glad that delivery is free but not impressed I have to pay for the items to be returned.
Service rating : Pictures on website of clothing and description was superb and so was ordering, then delivery was next day...perfection. I ordered 2 coats for my son as I know how fussy he is...we kept one and return the other next day and the money was already confirmed as being refunded to my account within 48 hours of posting back. Thank you Google for introducing me to Bench...I shall be using Bench again without doubt for Christmas, and my son also will look at Bench's clothes out of interest too.Product: Had to go by picture on website and description, and when actual coat arrived, was even better than expected.
Service rating : Great high quality products & am always kept updated with emails about my orders.Product: I buy a set of these for my mum every Christmas. Excellent quality and great value for money!
Service rating : all goodProduct: slightly disappointed with choice of sizes for a 12 year old size 11-12 only just fits but measurements for 13-14 would have been too big. needed a 12-13 really!
Service rating : Bench staff responded really quickly to an enquiry and were extremely helpfulProduct: Good product - well made. I was looking for a replacement for a favourite Bench jacket. Unfortunately a wee bit tight. (Size small wasn't available so I tried extra small...)
Service rating : Order not receivedProduct: Couldn't supply as non in stock
Service rating : really quick delivery communication was greatProduct: delighted
Service rating : Prompt service.Product: Lovely warm and soft fleece.
Service rating : Free next day delivery. Very easy to order.Product: Very warm and of good quality.
Service rating : it arrived on time at the said dayProduct: very comfy.
Service rating : Love the brand but on the small side!Product: Beautifully soft and comfortable. Only negative comment is size. As a size 12/14 this (size L) should have been perfect but is actually very tight.
Service rating : Delivered really quickly with an excellent productProduct: Really great product, excellent quality
Service rating : Good quality goods more than happyProduct: Ordered a few bench items in. The past and had them delivered very quick over all excellent service
Service rating : Parcel was on time. Amazon payment option is great. Used to have real problems before this was introduced.Product: n/a
Great service, quick delivery
Service rating : Great products, faultless delivery - all round perfect service! :)Product: Just lush!!!! X
Service rating : great free next day deliveryProduct: Excellent quality, very warm and cosy- feels like I'm wearing my duvet!