Bench Reviews

Consumer ratings of Bench

Feedback for www.bench.co.uk has been compiled from 8496 Customer Reviews

  • Feefo member since
  • 05/10/2010
  • Bench is a British born urban lifestyle brand which designs cool and distinctive products.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.bench.co.uk
12 Hour(s) ago

100070966-BBKK0317BL174

Service
Product

Service rating : Delivery was quick and goods packed well. Will not hesitate to use again.
Product: Lovely gilet/body warmer - fab colour. My 9 year old boy loves it.

No Comment
36 Hour(s) ago

100070917-BMEA2534NY031

Service
Product

Service rating : Arrived very promptly
Product: Good quality, comfortable fit

No Comment
41 Hour(s) ago

100070897-BMLA0141FNY031

Service
Product
Latest
Service
Product

Service rating : Quick, efficient.
Product: Good price for a comfy pair of shorts

26-Apr-2015
I like Bench

Read more
No Comment
25-Apr

100070940-BLNA1405NY031X

Service
Product

The colour i recieved was not the one i asked for i have recieved dark navy colour instead of anthracite marl . The post office charges extra for recorded delivery and i dont trust it not to get back to bench due to past experiences.

Read more


I have checked your order and it was for navy (Dark Navy Blue Marl / NY031X), so we have actually sent the correct item.

However, if you would prefer to return the item please follow our returns instructions below;

We will gladly refund or exchange your order, provided you return the item within 28 days of the despatch date. Please note we can only exchange for an alternative size of the same item, not for a different colour or style.
Unfortunately for reasons of hygiene, this policy does not extend to underwear or other intimate items.
Please use the returns label that you received with your order. Note that you will need to pay the appropriate postage charges and for safety we recommend you use a recorded delivery service where you will be provided a proof of postage with a tracking number, so you can track your parcel to point of delivery. The goods are your responsibility until we receive them, and we cannot accept liability for goods that get lost or damaged in transit back to us. Unfortunately, we are unable to accept returns that are delivered in person.

If we are unable to fulfil your exchange request due to the item being out of stock you will automatically be refunded.

If you no longer have your returns form please download one here:

http://www.bench.co.uk/returns (please scroll down near bottom of page)

It is very important that any returned items are in their original condition; please note you have a statutory duty to take reasonable care of the goods, so please take care of them and keep all original labels & packaging.

When your return is received you will be sent an email confirmation; a refund or exchange will be processed within 5 working days of receipt of the goods.

Kind Regards
Bench

e: customercare@shop.bench.co.uk

t: 0161 276 3901
w: shop.bench.co.uk
25-Apr

100070951-BMEA2584BK014

Service
Product
Latest
Service
Product

Service rating : I've always bought my clothing from bench can not fault it at all, good and speedy delivery as well. I always buy two of the same product usually hoodies as I love the thumb holes on the sleeves.
Product: Always love hoodies with thumb holes in the sleeves and this one is great!

25-Apr-2015
Sizing needs to be redone I always have to get a size bigger to fit usually one up from my original size

Read more
No Comment
24-Apr

100070924-BMEA2584BK014

  • Customer also reviewed:
  • 100070924-BMGA3331BBL027
Service
Product

Service rating : Loved them all!! Was really impressed with the quality and bought more the following day!! :) excellent delivery too!! definitely be coming back for more!!
Product: Loved them all!! Was really impressed with the quality and bought more the following day!! :) excellent delivery too!!

Read more
No Comment
23-Apr

100070842-BMGA3393BK014

  • Customer also reviewed:
  • 100070842-BMGA3343BL137
  • 100070842-BMGA3343WH001
  • etc.
Service
Product

very quick and efficient especially on delivery x

No Comment
23-Apr

100070901-BMXA0780BK014

Service
Product

Service rating : Service and delivery was more than expected.
Product: The product is great just what I wanted

No Comment
23-Apr

100070884-BMAA1157BL164

Service
Product

Love the Bench stuff but generally find i can only afford the sale stuff.

No Comment
21-Apr

100070832-BMGA3331BL137

Service
Product

Service rating : product arrived promptly
Product: quality of product

No Comment
21-Apr

100070860-BMKA1739BK014

Service
Product

Service rating : Quick
Product: Quality

No Comment
20-Apr

100070758-BUXA0459BK014

Service
Product

Service rating : would recommend to others
Product: Not as good as my one I got 9 years ago which has gone everywhere with me but I am still happy with it

No Comment
19-Apr

100070777-BBFK0113OR007

  • Customer also reviewed:
  • 100070777-BBGK0648GY119
  • 100070777-BBFK0106BL174
  • etc.
Service
Product

The website was terrible. Each time we looked at an item and then pressed continue shopping the site took us back to the begiinning and then we had to reselect age etc and scroll down to where we were. We were very pleased with the delivery time and confirmation emails.

No Comment
19-Apr

100070810-BLFA1340GY075

  • Customer also reviewed:
  • 100070810-BLEA3530CR008
  • 100070810-BLGA2963BK014
Service
Product

Very good

No Comment
19-Apr

100070813-BLEF0078PU059

Service
Product

Service rating : Good, but not great. Turns out the item I bought didn't suit, and I returned it....I had to pay for my return postage. ASOS and others don't charge for return postage. Makes me hesitant to buy from bench online again, as the nature of online shopping means I may need to return items in the future.
Product: No problem with product - just didn't suit.

Read more
No Comment
17-Apr

100070427-BLEA3395BNY031X

Service
Product

Service rating : Fast delivery. No fuss ordering. Really good to be able to pay using Amazon account.
Product: Love the hoodie. Thinking of purchasing another on different color.

No Comment
17-Apr

100070685-BLFA1278BK012X

  • Customer also reviewed:
  • 100070685-BLFA1286GY101X
Service
Product

Service rating : Quick delivery, perfectly packaged
Product: The quality is excellent as always, I'm glad I went for the bigger size!

No Comment
16-Apr

100070730-BLSA1577BK014

Service
Product

Service rating : Great info on tracking
Product: Love the dress. Fits well and is flattering

No Comment
15-Apr

100070670-BMGA3404BK012X

  • Customer also reviewed:
  • 100070670-BMGA3362BL063
Service
Product

Service rating : Excellent quick service. My son loves bench and out store in Bristol had closed...
Product: Soon is absolutely delighted....

No Comment
15-Apr

100070692-BMGA3397NY031

  • Customer also reviewed:
  • 100070692-BMNA1274BBK012X
  • 100070692-BMGA3400GY155X
Service
Product

Service rating : Love bench but only but sake items
Product: Nice

No Comment
13-Apr

100070649-BLKA1910BK014

Service
Product

i was charged twice for my product

No Comment
12-Apr

100070642-BLFA1285BK014

  • Customer also reviewed:
  • 100070642-BLGA2888GY149
Service
Product

Service rating : Great service as usual
Product: love it!

No Comment
12-Apr

100070624-BLKA1868BK014

Service
Product

Service rating : free delivery is good. website could be better - eg easier to read font, include sale items along with non-sale items, more info on all products, eg denington
Product: good shape, longer line jackets, thumb holes, grown on hoods, hoods not too small

No Comment
12-Apr

100070633-BMEA2523GY149

  • Customer also reviewed:
  • 100070633-BMVA0230NY031-BL115
  • 100070633-BMWA0551BBL063
  • etc.
Service
Product

Service rating : good service
Product: good service

No Comment
11-Apr

100070586-BLKA1838BK004

Service
Product

Service rating : Negotiating the website was smooth. I got my parka in good time, nicely packaged, no excess packaging. I would like more information about products such as 'waterproof' or 'not waterproof' for outerwear. I'll shop here again.
Product: Love my parka only drawback, I'm not sure it's waterproof.

Read more
No Comment
11-Apr

100070366-BLKA1838BK004

Service
Product

Service rating : I had some problems with the website. payments were taken in error. I emailed Bench. It was sorted out but took sometime. I got a full refund. This was done in a courteous manner.
Product: I love this parka. It replaces an old parka, is much lighter and feels as warm. Love that it is cotton so I can wash in the machine. Not sure it is waterproof though.

Read more
No Comment
10-Apr

100070571-BBEK0435TQ050

Service
Product

Service rating : Good
Product: My son loves his new jacket

No Comment
10-Apr-2015

100070603-BLGA2881PK124X

Service
Product

Service rating : Have bought from Bench many times and the delivery is very quick (and free!)
Product: Love the top I ordered this time and have ordered another immediatelt.

No Comment
10-Apr-2015

100070587-BLEA3474BU022

Service
Product

Service rating : Delivery was good
Product: The top was meant to be a medium, but I couldn't even get my arms in or over my head. So not happy with your sizing

Read more


Please accept our apologies for this inconvenience.

You can return your item to our free post address to exchange it for the bigger size (please note this can only be provided if we have the correct item in stock at the time of your exchange being processed, alternatively you will be automatically refunded) or a refund.

The item should be packaged up with the return form which was provided in your parcel to explain why it is being returned, and whether a refund or replacement item is to be issued.

If you have lost your returns form please download one from here:

http://www.bench.co.uk/returns/

Please make sure you obtain a receipt from the post office.

Freepost RSUZ-CSZE-KXJJ
Americana International
Unit 1 Priestly Road
Wardley Industrial Estate
Manchester
M28 2LY

Kind regards
Bench

e: customercare@shop.bench.co.uk

t: 0161 276 3901
w: shop.bench.co.uk
09-Apr-2015

100070482-BLEA3511GY001X

Service
Product

Service rating : Great service x
Product: Love the jumper x

No Comment
09-Apr-2015

100062163-BLDA0987GY006X

Service
Product

Service rating : Excellent delivery service
Product: Excellent delivery service but colour I ordered was black and when it turned up it was more grey so very disappointed

No Comment
09-Apr-2015

100070573-BMYD0560BK001

Service
Product

Service rating : Very quick delivery & efficient process when ordering.
Really appreciated the emails & text messages they were extremely helpful.
Product: They look the same as used to have, hopefully they'll fit ok and not be too short.

No Comment
08-Apr-2015

100070539-BLFA1222BBK012X-GY149

  • Customer also reviewed:
  • 100070539-BLEA3462NY031
Service
Product

Service rating : Very quick delivery, 3 days earlier than expected.
Product: This jacket had a few loose threads on the sleeve.

No Comment
07-Apr-2015

100070481-BMKF0111RF001

  • Customer also reviewed:
  • 100070481-BMEA2550BK004X
  • 100070481-BMYD0404BK001X-GY081X-NY002X
  • etc.
Service
Product

Service rating : Nice looking stuff, just think that my hoodie and jacket aren't quite up to the quality they should be for the price.
Product: Your sizing of this product is off. Bought medium, same as my jacket but this is markedly smaller in size, the stitching is very bad and the right hand side pocket already has a hole in because of this. The zip is horrible and sticks out half way down whenever you lean over or the hoodie rides up a little from normal wear.

Read more
No Comment
07-Apr-2015

100070491-BLEA3524NY021

  • Customer also reviewed:
  • 100070491-BLGA2907BL041
  • 100070491-BLGA2881CR008X
Service
Product

Service rating : Sent wrong size of jumper
Product: Did not send the right size

No Comment
06-Apr-2015

100070464-BLGA2527BGY008X

Service
Product

Service rating : Good communication and rapid delivery
Product: Very nice top and good price

No Comment
06-Apr-2015

100070471-BLEF0108BK014

Service
Product
Latest
Service
Product

Great product and fabulous customer service.

07-Apr-2015
Awesome

Read more
No Comment
04-Apr-2015

100070238-BLKA1871BK004

Service
Product

Service rating : Super quick and efficient delivery!
Product: You don't deliver to India, so i had the jacket sent to my aunt's place in the UK. Be good if you add other countries to the list of places you deliver to!

No Comment
03-Apr-2015

100070377-BLKA1844GY008

Service
Product

Service rating : Quick delivered
Product: nice product

No Comment
03-Apr-2015

100070354-BLEA3495BK012X

  • Customer also reviewed:
  • 100070354-BLGA1433BBK014
  • 100070354-BLGA2907BL041
  • etc.
Service
Product

good value, easy order system and great delivery

No Comment
02-Apr-2015

100070210-BMEA2315CNY031

  • Customer also reviewed:
  • 100070210-BMFA1321NY031
Service
Product

fantastic

No Comment
02-Apr-2015

100070105-BMKA1701BK014

Service
Product

1 hour delivery window is exceptional. Great facility to pay via amazon payment info.

No Comment
02-Apr-2015

100070315-BUXA0466NY008

Service
Product

Service rating : Quick delivery, smooth process
Product: item as described, quick delivery

No Comment
02-Apr-2015

100070306-BLEA0418BGY149

Service
Product

Service rating : Very good
Product: Unfortunately the colour doesn't match the photo, I thought it would be a charcoal grey when in fact it's a light greeny grey , I could send you a pic so you could see what I mean ??

No Comment
02-Apr-2015

100070333-BMGA2131CSK008

Service
Product

Service rating : Great t-shirts, great fit, great price
Product: Just what I wanted

No Comment
01-Apr-2015

100070310-BMTA0161NY031

  • Customer also reviewed:
  • 100070310-BMWA0514BBK012X
  • 100070310-BMGA3303NY031
Service
Product

Fantastic service. Delivery quick and loved the tracking facility.

No Comment
01-Apr-2015

100070307-BLKA1887BNY021

  • Customer also reviewed:
  • 100070307-BLEA3462NY031
  • 100070307-BLFA1326BK012X
  • etc.
Service
Product

Service rating : It's ok - quick prompt delivery. Shame about returns policy (see below).
Product: I dont know what these codes relate to so just going to respond regarding all of the products i bought. Singlet and hoodie OK. Unfortunately the two jacket-style tops fit perfectly in the body but really tight in the arms. Because Bench dont do free returns I'm a bit stuck (as I think it would cost at least have the total price of the items to pay for return postage!) Not great.

Read more
No Comment
01-Apr-2015

100070305-BMKA1741BBL063

Service
Product

Great processing and delivery times, but I had to exchange the item from L to M. The customer service advised that they would refund me as they were out of stock. I went back online to check if the item was available in size M and it was! upsetting...

No Comment
01-Apr-2015

100070316-BLGA2749BL085

Service
Product

Great customer service and was kept informed of how my order was progessing

No Comment
31-Mar-2015

100070259-BLKA1841KH016

Service
Product

Service rating : fast delivery, thank you
Product: my perfect coat

No Comment