Bench is a British born urban lifestyle brand which designs cool and distinctive products.
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Great serviss and excellent products
Service rating : Quick despatch and delivery and kept me updated every step of the way .Product: Good quality
Service rating : Ordered on line. Received product in wrong size. Paperwork had no telephone contact number - I completed online query form but no reply at all. so had to search online for phone number. Got through no problem and the lady - Maria was very helpful- top service from her but no contact plus no reply from online is very poor.
Returned product for refund. Very disappointing that I have to wait for refund and then apply for my postage to be refunded. Should be able to be done automatically if they know it's their fault for sending wrong size ( actually it turns out the website was wrong and they don't even do the size I wanted!!!)Product: Wrong size. The one I received looked ok though.
Service rating : Hi there, Im really disappointed with Bench, from the poor quality of the belt i ordered, to the lack of response when sending an email to complain 48 hours ago.
Here iam though, taking the time to let you know how you are doing..... not very well it seems.Product: I ordered a belt, i wanted a good sturdy leather belt, so my first choice was bench, as i used to associate bench with quality and value for money.
When i received the belt, it was scuffed, wrinkled, and not the quality of leather you would expect for a price tag of £30.
It just seems like bench is selling out a bit, i wish that the company would go back to the quality products it used to produce, the customer base is there ... not every product has to be so cheap and nasty, shame.
Service rating : Excellent deliveryProduct: Lovely quality of clothing
Service rating : Very slow response to emails (almost a week for one). Very short replies which weren't particularly helpful or polite. The email response about the incorrectly taken payment was just a cut and paste job about your refund policy which was not a helpful reply and didn't address the issue. No contact number on the website to actually speak to someone which isn't very good customer service. I had a problem with the card payment being declined for the first order I tried to place (the website said it had been declined but when I checked my credit card statement, it had been taken as well as the amount for the second order I placed). I managed to find a customer services number on the internet (eventually) so I could speak to someone to try to resolve the issue. The lady I spoke to was very helpful (Maria) but I'm still waiting for my £88 refund. The second order I placed (and paid through Amazon) was smooth and fine and the delivery updates were great and the package was delivered promptly. However, the issue of the refund for the first order is still pending...I'm hoping it will show in the next 2 days so I don't have to chase this again (and waste money calling).Product: good
Excellent website, great discounts and fast delivery. Highly recommended.
Service rating : very good delivery, and at keeping me informed of progress.Product: The item fitted perfectly on the body, but tight on the shoulders, and in particular the arms, so I have had to return it.
Delivery was supposed to be next working day but I received my order 6 days after i ordered it. It was a birthday present and I needed it by Nov 21st. Ordered on evening of 17th and it should have arrived thursday 19th but by Friday 20th it still hadnt arrived and I had to send an email to ask where it was. I then received an automated reply saying it was being dispatched but wouldnt arrive until Monday 23rd Nov with no apology as to why it wasnt sent earlier and it didnt arrive in time for the birthday so I had a disappointed 13 year old with no present on the day.
Service rating : I decided to return my order. It was easy to return & I was updated on my refund status by emails.Product: The product was good but upon trying it on I decided it wasn't for me & returned it.
Service rating : okProduct: ok
Service rating : delivery great, no problems.Product: I was sent the wrong size , so will now have to return the item and wait for the correct size. Ordered boys size 34 was sent age 3-4.
Service rating : Great products and fast deliveryProduct: Great value for money would defo buy again
Service rating : Love Bench clothing. Shame there doesn't seem to be as many shops that sell the clothesProduct: Love it
Service rating : Service not good they have not replied to my email and there is no phone number on the website.Product: I ordered a coat size 34, but received size 3-4 !!! In the website the size clearly goes 13-14 then 34! I was very disappointed. There is no phone number to contact Bench and you have to email them. They have not replied which is very frustrating as I have to pay return shipping costs. I can see I am not the only person to have this problem.
Really disappointed delivery was later than expected and when it arrived it was size 3-4 years yet on the order page the sizing did not say 3-4 it said 34 which I took to be 34"chest because it appeared after age 13-14 ( I bought it for my 15 year old grandson! So obviously is too small
Service rating : Brilliant quick free delivery!Product: Will defo be using the site again soon. My ten year old loves bench!!
Service rating : The company paperwork poor , print on receipt unreadable
Return address blurredProduct: Stylish high quality
Service rating : ExcellentProduct: Excellent
Service rating : Sizes are quite big-an extra small is more like s medium (size 10). So I have to return may if the things which is a shame as the products are very nice.
A little disappointed that the returns aren't free.Product: Sizes are quite big-an extra small is more like s medium (size 10). So I have to return may if the things which is a shame as the products are very nice.
A little disappointed that the returns aren't free.
Service rating : Easy to use, quick delivery and informed how the parcel was getting on at every stageProduct: Good quality good price
Really good communication had txt and email stating within the hour delivery time. Item is fab too thankyou
Service rating : My order came as expected, however it could have come slightly earlier.Product: The bag is very nice to use, and is much more aesthetically pleasing that it would appear online, a lovely bonus.
very fast13-Nov-2015a very good company
Not happy with the quality of the item i ordered and also the sticker that has the resend back address has not been clearly printed so i dont know where to send it back yo
Service rating : Good selection of clothing and at reasonable prices.Product: A great jacket, but the colour was not exactly what I was expecting.
Yet to receive items!
Service rating : n/aProduct: Won't be getting the sweatshirt as it is not available, still awaiting refund.
Service rating : Return policy is very bad. The slip that is sent to return items has no text on it, postage charges are customer's headache. Money will not be refunded if item doesn't reach Bench. By looking at these conditions, I have decided not to return the item and kept with me. Sorry to say, Amazon is the best in customer service.Product: The quality of the product is very very bad. I didn't expect this from Bench. The one shown on website and the one that is sent has no comparison. Highly disappointed.
Service rating : Really good company and its services as well.Product: Good quality products.
Service rating : Good communication from point of purchase to deliveryProduct: Nice garment
Excellent service and product. Excellent delivery time
Service rating : Good service and prompt replyProduct: Goods too small and larger size not available
Service rating : Super fast deliveryProduct: Colour a little out on Internet to actual product.
I have been very happy with the service and the prompt delivery.
Service rating : Really good transaction. Easy and quickProduct: Great - just what I'd hoped for
Service rating : great serviceProduct: Godd product exactly what i needed
Service rating : I have yet to receive the item. I have attempted to contact the delivery company but to no avail. I have sent a message to bench customer services and received the notification of receipt of the same and that my message will be dealt with but again I have yet to hear anything. I have left my phone number also.Product: I have yet to receive the item. I have attempted to contact the delivery company but to no avail. I have sent a message to bench customer services and received the notification of receipt of the same and that my message will be dealt with but again I have yet to hear anything. I have left my phone number also.
Love Bench clothes!
Service rating : To return the item, there was nothing to record this request onlineProduct: The quality of the jacket with regards to the price it cost was insane
how can I rate the products defined by a series of numbers???? some were dark blue but the website said they were black. not good.
Service rating : ExcellentProduct: Just what I wanted
Service rating : No complaints. All good.Product: Lovely, well-made, good fit.
Service rating : The service was excellent, I will definitely recommend your company to my friends Product: love the quality of the product that I ordered.
Service rating : Very please with the speed it took for the item to be delivered.Product: Very please with the quality of product
I have not received my order and contacted the customer service yesterday and received no response. Could I please have a refund as I have waited a week for this product. Thank you.
Service rating : Delivery and service first class.Product: Good quality product and quick delivery too. Highly recommended.
Service rating : great quality and love there designsProduct: love this jacket better than looked and fits even better than i thought it would.
Service rating : Easy to order and very quick deliveryProduct: Fits well, looks great and feels really good quality. Worth every penny I paid.
Service rating : Delivered quickly and neatly.Product: Great sale price for tshirts.