Bench is a British born urban lifestyle brand which designs cool and distinctive products.
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After ordering an item from the website I received an out of stock email two days
later then waited another two days for the refund.
Service rating : No item. Ordered on the friday to be told the tuesday they were out of stock and a refund will be issued.Product: No product as stated
Just great clothes easy casual good quality
Service rating : Always great design and quality clothing.Product: Beautiful fleece, well made, perfect fit and fashionable design.
Service rating : Excellent postage service keeping the consumer informed at every stepProduct: As described, quick postage
Service rating : Ordered about 10.30 pm on the Monday and and received my product on the Wednesday. Very prompt service!Product: Product is exactly as I ordered and my boyfriend was very happy with his birthday present!
Service rating : Very good!Product: Love them.
Service rating : FabulousProduct: Excellent...
Service rating : I received a hoodie with a damaged zip and a wrong sized jumper. The jumper was in a bag marked xl, however the jumper inside the bag was xxl. I have returned both items for refund. Surely Bench can do better than this ?Product: Besides the above problems the garments themselves didn't appear to be of a quality commensurate with their price tags. The hoodie was thinner material than I expected and the quality of the jumper was not what I expected.
I think dispatch could have been a lot faster as it took an extra day to even leave the warehouse - not indicated on the website. But I love bench products and just wanted my items as soon as possible so this is not really a complaint.
The service was very good I had to return an item for an exchange and this was done within 2 days excellent.
Service rating : very goodProduct: verry good
Excellent service. Item was a birthday present and the delivery was very prompt.14-Sep-2014Good quality item.
Service rating : quick easy fast serviceProduct: looked cheap!
Your customer service team are not good at answering emails. You website could do with some serious updating.
Service rating : Good services and products.Product: Excellent materials and quality.12-Sep-2014Love the company's simple but functional and quality products, which come at amazing prices.
Service rating : Ordered 2 items, received email to confirm 2 items. 1 items was delivered within a couple of days no mention of the 2nd item. Eventually received an email to state a credit was being sent to my credit card. Never received any information regarding why the 2nd item wasn't being delivered.Product: Never received
Service rating : Great productProduct: Just what it said it was10-Sep-2014None
Great delivery and communication!
Service rating : Really fast delivery would use the website againProduct: Like it
Service rating : Was very disappointed when I placed my order, money was taken and then later I received an email telling me that the item was no longer in stock. Why was this not flagged up when I went to place the order.Product: Can't rate the product as never received it. Very disappointed customer.
Service rating : Quick and easy serviceProduct: Look good to me although a present for a friend
Service rating : Not delivered when it was suppose to be.Product: The jacket was far to long on the sleeves and far to tight on the body. To be honest i have seen better fakes.
Service rating : Excellent serviceProduct: very nice jacket
Service rating : Item came the next day of ordering it very good service , would rate 10/10 thanks hayleyProduct: Item was excellent, very fast post ( Had to send item back as it was too small) but i would 100% order again.would rate- 10/10 .thanks hayley
Only one item arrived which came promptly. Other item still not arrived. Have emailed the company, but no response.
Service rating : love bench t shirtsProduct: excellent fit love material
Disappointing, clothes out of stock but still able to order. Delivery took 2 days. Won't be doing that again!
Item arrived really quickly
Service rating : Placed an order to be told on day of delivery that the items were out of stockProduct: Did not receive order
Service rating : Ordered a black winter coat from website & received a T-shirt!Product: Not the item I ordered!!
Service rating : Very quick and speedy delivery!Product: Jacket is super warm. The lining is nice and soft and the hood looks stylish. Will keep me nice and snug in the winter for sure. It is true to size and looks fab. I love Bench jackets, I have a bunch of them.
Service rating : Quick and easy service to useProduct: Good quality at a good price
Service rating : Great serviceProduct: Excellent
Service rating : good quality clothing would be nice to see them made a bit bigger. The XL sizes just fit me snug and i am a UK 14.Product: I think bench is good and give good discounts and a little improvement on the website to display items in full rather than half a sleeve! Shopped with bench for years and continue to do so. Only problems i have is ordering Jeans as they don't always state the leg length.
Service rating : Lovely quality quick delivery highly recommendedProduct: Lovely items
Service rating : Normally Bench are good but this time round they did not update the website showing what clothes were in stock or not.Product: I ordered the coat only to be sent a message the following day stating that the coat was no longer in stock. A few days later, I went back onto the website to see that the coat was still advertised as being in stock.
I am not receive it my stuff at all!
Service rating : easy and useful websiteProduct: pretty much what I was looking for - material slighty different that expected but still good.
Really bad customer experience. I order last Tuesday (26th Aug) and opted for next day delivery and only just received my order today a week later. I wanted the jacket for last weekend and was very disappointed. Would like a partial refund for not living up to your commitment.
Service rating : its poor terrible customer service terrible delivery service and when it all goes wrong no communication absolutely terribleProduct: well i never got the items after messing me around for a week
bought a polo shirt to suit my chest measurement 44inch but found the lower half of the garment far to large, like a skirt. have returned same. no I await a refund,
Service rating : product arrived in perfect condition, fast delivery. Great that I can pay through my Amazon account.Product: Lovely dress - I'm a size 12 and fairly big busted so ordered a medium which fits comfortably with some room to spare although probably could have got away with the smaller size if I wanted a slightly tighter fit. Happy with item.
Service rating : No notification received that one item is missing in the parcel... even no explanation note whatsoever left on delivery note...Product: Good, just a bit too tight for size XS... specially around arms... (I have a lot of clothing from Bench in XS)
Service rating : First time I've used Bench online. And it was so easyProduct: Excellent product. Good value for money and stylish
Excellent prompt service
Service rating : Excellent product quick deliveryProduct: Excellent
Service rating : Ordered jacket said stock was available for next day delivery. 2 days later recieve email out of stock check website and jacket size still showing as in stock! Not impressed.Product: Did not receiveoso cannot comment
Service rating : I haven't relieved my order
Please can you confirm when and where it was delivered as money has been taken thanksProduct: I haven't relieved my order
Please can you confirm when and where it was delivered as money has been taken thanks
Service rating : Easy order process
Quick return refund
One thing that could be better is the communication. I sent an email to ask the measurements of a bag but did not get a response from Bench.Product: Dress did not fit well
Looked different in the photo
There should be more product details on the website