Bench Reviews

Consumer ratings of Bench

Feedback for www.bench.co.uk has been compiled from 8446 Customer Reviews

  • Feefo member since
  • 05/10/2010
  • Bench is a British born urban lifestyle brand which designs cool and distinctive products.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.bench.co.uk
12 Hour(s) ago

100070266-BMGA3522OR038

  • Customer also reviewed:
  • 100070266-BMGF0109GY075
  • 100070266-BMGA2131CNY008
Service
Product

Placed order online however my cancellation request could not be processed so had to refuse delivery of part of order, nevertheless bench have still taken payment and am yet to receive a refund not happy.

No Comment
17 Hour(s) ago

100070247-BLEA3530CR008

Service
Product

Service rating : Service from BENCH was very good, some guidance as to the actual sizes of the small, medium & large sizing would be helpful but as it was, I picked the correct size.
Product: Love it! Lovely & warm & other people have expressed their liking also. The medium size fitted perfectly - I'm usually a 12's. Free delivery the following day was also a big plus.

Read more
No Comment
47 Hour(s) ago

100070224-BUXA0466NY008

Service
Product

The service was brilliant, fast and simple.

No Comment
29-Mar

100070205-BLEA3477BK014

  • Customer also reviewed:
  • 100070205-BLSA1589BK012X
Service
Product

Service rating : Excellent service
Product: Great standard n good fit

No Comment
29-Mar

100070212-BMKA1713KH029

Service
Product

Service rating : easy to navigate web pages, comms great, delivery fast and accurate
Product: exactly ass described, good quality

No Comment
29-Mar

100070193-BMYD0560BK001

Service
Product

Service rating : Disappointed with the delivery service. The box of the item is open.
Product: Nice one.

No Comment
27-Mar

100070172-BLEA3562PK158X

Service
Product

Service rating : Easy to order , quick delivery
Product: Product said it was pink, but was coral - pale orange , definitely not oink

No Comment
27-Mar

100070167-BMAA1129GBK014

Service
Product

Service rating : Great service. delivery was second to none with me able to change the delivery day and have a one hour delivery slot whilst tracking where the delivery driver was on his route.
Product: Superb quality and excellent value for money.

No Comment
26-Mar

100070143-BLXA0791PK124

Service
Product

Service rating : Quick service.
Product: Good quality.

No Comment
25-Mar

100070095-BLEA3274GY001X-YW048

  • Customer also reviewed:
  • 100070095-BLGA2897GY001X
Service
Product

Speedy delivery would definitely use again

No Comment
25-Mar

100070117-BLMA0286-5WA015

Service
Product

Service rating : Easy to order and delivered in a few days
Product: Good quality and fit

No Comment
24-Mar

100067935-BLEA3274GY001X-YW048

  • Customer also reviewed:
  • 100067935-BLGA2761GY149
Service
Product

Service rating : Fab service
Product: Loved the product

No Comment
24-Mar

100069897-BLKA1887CNY021

Service
Product

Service rating : Great service. Had difficulty with the website regarding the sizing guide, when I used the drop down box there was no information available.
Product: I love this jacket.Great quality. Super cosy & lightweight.

No Comment
24-Mar

100070073-BMKA1707NY031

  • Customer also reviewed:
  • 100070073-BLGA2749BL085
Service
Product

Service rating : :)
Product: :)

No Comment
23-Mar

100069769-BLKA1848BK014

  • Customer also reviewed:
  • 100069769-BLGA2936GY101X
  • 100069769-BLKF0121BK014
  • etc.
Service
Product

Service rating : I was missing an item (it had been taken during delivery) which is incredibly poor (investigation into courier service advised) but upon contacting Bench they responded quickly and eased the problem (it was not dealt with). Will consider using online service again but am by no means happy about the situation
Product: A little more detail about which product this is would be helpful - description or even ridiculous name of product would help here! One item was not received due to (possible) theft!

Read more
No Comment
23-Mar

100070025-BMKA1738BNY029

Service
Product

Service rating : Super fast delivery and top quality coat at amazing sale price would highly recommend
Product: My son was very pleased with this coat, top quality and very warm would shop here again thanks

No Comment
23-Mar

100070021-BMUA0089GY149-OR007

Service
Product

Was told item was out of stock after i'd paid for it

No Comment
23-Mar

100069975-BLSA1595GY006X

  • Customer also reviewed:
  • 100069975-BLGA2527BK014
  • 100069975-BLSA1579BK012X
  • etc.
Service
Product

Service rating : Website was easy to use, fast delivery and great clothes.
Product: Great fit, looks good.

No Comment
23-Mar

100070043-BMKA1727NY031

  • Customer also reviewed:
  • 100070043-BMKA1703KH033
Service
Product

Fast delivery and friendly staff.
very helpful

No Comment
22-Mar

100070000-BLEA0021HTQ001

Service
Product

Service rating : All fine
Product: All fine

No Comment
21-Mar

100069953-BLXA0803BK004

Service
Product

Service rating : Excellent service with very fast delivery and updates from courier.
Product: Lovely bag but a bit disappointed with the colour, its more dark brown than black.

No Comment
19-Mar

100069887-BUXA0466KH016

Service
Product

Service rating : Quick and efficient service
Product: Exactly as advertised

No Comment
19-Mar

100069891-BMGF0102GY006X

  • Customer also reviewed:
  • 100069891-BMGA2131CBL178
Service
Product
Latest
Service
Product

Web site easy to follow and use, great speady delivery and love that its free and ypu can track order and get updates to say whats happening with your parcel eg parcel has been delivered.

19-Mar-2015
Great products, great quality, great prices. Excellent delivery service.

Read more
No Comment
19-Mar

100069915-BGEK0383GY149X

Service
Product

Service rating : Easy to track and change delivery date. Arrived exactly when it said it would to the minute!
Product: Beautifully made soft and high quality material. Exceptionally pleased. Thank you.

No Comment
19-Mar

100069901-BLGA2354BK014

  • Customer also reviewed:
  • 100069901-BLGA1433BPK018
Service
Product

I think the sizing should be more acurate

No Comment
19-Mar

100069918-BMGA3367NY031

Service
Product

Service rating : son loves your clothes
Product: Loves them

No Comment
18-Mar

100069864-BLKA1873BK014

  • Customer also reviewed:
  • 100069864-BMWA0509BGY046
  • 100069864-BMWA0509BGY008
  • etc.
Service
Product

Could not believe the delivery time... Ordered one day - delivered the next! Bench you are awesome!

No Comment
18-Mar

100069858-BLXA0819BK014

  • Customer also reviewed:
  • 100069858-BLXA0820WH001
Service
Product

Service rating : Great service
Product: Excellent condition

No Comment
17-Mar

100069824-BMXA0760RD063

Service
Product

Service rating : Excellent !!
Product: Great product very happy with the service too.thank you :)

No Comment
17-Mar

100069833-BMAA1163WH001

  • Customer also reviewed:
  • 100069833-BMNA1281NY021X
  • 100069833-BMGA3331WH001
  • etc.
Service
Product

Service rating : E-mail sent to me to tell me I wouldn't receive all items ordered came after e- mail to tell me my parcel had been dispatched
Product: Size too small for an XL

No Comment
17-Mar

100069823-BLEA3474GY155X

Service
Product

Service rating : Easy to use online and deliver when expected, great service.
Product: Value for money.

No Comment
17-Mar

100069820-BLEA3480NY031

  • Customer also reviewed:
  • 100069820-BLNA1404PK124
Service
Product

Service rating : Fast and efficient
Product: Fits well and great product as always

No Comment
16-Mar

100069803-BLGA2749BL085

Service
Product

Service rating : Very pleased
Product: Very pleased

No Comment
16-Mar

100069818-BLEA3274GY001X-YW048

  • Customer also reviewed:
  • 100069818-BLEA3416GY105
Service
Product

just disappointed because I did get all the items I ordered.

No Comment
16-Mar

100069786-BMNA1274BGY101X

Service
Product

Service rating : First class service
Product: Excellent value better than expected thanks

No Comment
15-Mar

100069742-BLKA1822YW048

Service
Product

Service rating : fast delivery
Product: good

No Comment
15-Mar

100069774-BMFA1337BK014

  • Customer also reviewed:
  • 100069774-BMEA2466NY031
  • 100069774-BMFA1321NY031
Service
Product

Service rating : excellent
Product: excellent

No Comment
15-Mar

100069778-BLEA0021OR054

Service
Product

Amazing quality!! And fits well!!

No Comment
14-Mar

100069752-BLSA1606BK014

Service
Product

Service rating : When I gave feed back on the web page being confusing I got a really helpful reply- probably the best I have ever had.
Product: dress was as expected & decent quality but i had had a similar one before so wasn't surprised to find this!

No Comment
13-Mar-2015

100069718-BLKA1808BK014

Service
Product

Service rating : I placed an order on 6 March and recieved conformation that it would be delivered - so I waited expectinh it. Four days later I received an email stating that it was out of stock and that I'd get a refund. I understand that sometimes this happens, but with other companies I'm notified on the day or at least the next that there's no stock. I was not happy at all after waiting for it to be delivered which it should have been by/before this date.
Product: Can't rate something that I've not received

Read more


Unfortunately at busy times stock will occasionally be oversold in error. The payment taken was refunded to your account via Amazon payments on the 10th.

You should have received an automated email notifying you of this?

Please accept the following discount code, by way of an apology, to use against your next order at Bench.co.uk

The code is PLEASEACCEPT15% and will take 15% off your order

Kind Regards
Bench

e: customercare@shop.bench.co.uk

t: 0161 276 3901
w: shop.bench.co.uk
13-Mar-2015

100069709-BLEA3179BGY101X

Service
Product

Service rating : Very frustrating to have items advertised as in stock in all sizes on the website and be able to complete the order including payment to then receive an email saying out of stock. I went through this process twice with the same item as I thought the first time there must have been a mistake as it was still advertised on the website. However, Bench were very efficient at issuing the refund so no complaints there. Normally get great service from the Bench website so very disappointed.
Product: Never got the item as despite due to being out of stock despite being advertised as in stock in all sizes.

Read more
No Comment
08-Mar-2015

100069583-BMGA2945BL161

Service
Product

Service rating : Great company with easy to use website and rapid delivery service
Product: Excellent quality and fully satisfied.

No Comment
07-Mar-2015

100069475-BMXA0782BK014

  • Customer also reviewed:
  • 100069475-BMXA0702GY046
Service
Product

Excellent product, quick delivery

No Comment
07-Mar-2015

100069518-BMEA2315CBK014

Service
Product

Service rating : Would order from Bench again! Great service no issues exactly get what I ordered!
Product: No issues! New and in safe packaging when arriving to my house!

No Comment
06-Mar-2015

100069465-BLEA3507GY008X

Service
Product

Service rating : !!!!!
Product: !!!!!

No Comment
06-Mar-2015

100069468-BMGA3331BYW046

  • Customer also reviewed:
  • 100069468-BMGA2131BK014-WH001
Service
Product

Service rating : Website and service was great but products poor
Product: Ordered a small but size it more like a large

No Comment
05-Mar-2015

100069448-BMXA0800NY031

Service
Product

Very good service

No Comment
05-Mar-2015

100068829-BLKA1836NY021

Service
Product

No Comment
05-Mar-2015

100068985-BLEA3505NY019

Service
Product

Service rating : I love Bench but the last ordering was bit hard.If you can place your order after the service is brilliant.I had a problem with my account,log in.
Product: This is fab!!!!!!

No Comment
05-Mar-2015

100069443-BMXA0454PK155

Service
Product

Service and delivery were both very efficient. I will be using your website again.

No Comment