Bench Reviews

Consumer ratings of Bench

Feedback for www.bench.co.uk has been compiled from 8642 Customer Reviews

  • Feefo member since
  • 05/10/2010
  • Bench is a British born urban lifestyle brand which designs cool and distinctive products.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.bench.co.uk
4 Hour(s) ago

100073149-BMUA0089NY031-GY075

Service
Product

Service rating : Great
Product: Nice

No Comment
8 Hour(s) ago

100073100-BMNF0015BL088

Service
Product

Service rating : nothing to say
Product: product good but limited on leg length choice

No Comment
19 Hour(s) ago

100073080-BLSA1605GR239X

Service
Product

Really good service

No Comment
20 Hour(s) ago

100073066-BMGA2131CSK008

  • Customer also reviewed:
  • 100073066-BMGA2131WH001-BK014
Service
Product

Service rating : prompt delivery service
Product: very good value

No Comment
22 Hour(s) ago

100073050-BMNA1281BGY001X

Service
Product

Service rating : I received the item quickly and in good condition. I like the bench brand and am very happy with the service and merchandise that they provide.
Product: I'm very happy with the product I had received as I have been with all products I have received from bench in the past. Everything I have received previously has been a quality product at an affordable price.

Read more
No Comment
42 Hour(s) ago

100073024-BMFA1310BL088

  • Customer also reviewed:
  • 100073024-BMFA1310KH055
Service
Product

Service rating : Excellent service. Delivery was made on the day and time specified (this doesn't always happen with others). Well done .
Product: Excellent quality as expected from Bench.

No Comment
47 Hour(s) ago

100073035-BLEA3474BU022

  • Customer also reviewed:
  • 100073035-BLGA2909GY149
  • 100073035-BLEA3422GY008X
Service
Product

I love the products and was very impressed with the information from the delivery company.

Read more
Thank you for your great feedback! Best, Adam

Bench Customer Service
e: customercare@bench-help.com
http://www.bench.co.uk/blog/
02-Jul

100073010-BMFD0002NY031

Service
Product

Service rating : very good
Product: excellent product

No Comment
01-Jul

100072979-BMFA1311CR033X

Service
Product

Easy to use ordering service on the web

No Comment
01-Jul

100072988-BLEA3260BL001

Service
Product
Latest
Service
Product

Service rating : Good products reasonably priced
Product: Just what I wanted

01-Jul-2015
Excellent

Read more
No Comment
30-Jun

100072930-BMFA1376NY031

Service
Product

Service rating : Ok
Product: The colour I ordered didn't look like the website picture. It was a present but I had to return it as the colour wasn't what I expected

Read more
sorry the colour didn't match your expectations, we try to photograph our products as accurately as possible. Thank you for your feedback. Best, Adam

Bench Customer Service
e: customercare@bench-help.com
http://www.bench.co.uk/blog/
30-Jun

100072986-BMXA0711BR113

Service
Product

Service rating : Still awaiting delivery
Product: Cannot rate as product has not been delivered

No Comment
30-Jun

100072987-BMGA3363BK014

Service
Product

Service rating : Excellent at delivering on time
Product: Very fast and good service

No Comment
30-Jun

100072976-BMVA0230GY001X

Service
Product

Service rating : N/A
Product: N/A

No Comment
28-Jun

100072936-BMXA0760BL058

Service
Product

Service rating : Bought the item, money was taken out of my account and then got email that it wasn't in stock. Takes 5 minutes for money to be taken out of my account but 3-5 days to put back? Complete joke.
Product: None in stock

Read more
sorry for the experience you have had shopping with us. We update our systems regularly with stock but sometimes it sells out very quickly and we always endeavour to refund as quickly as possible, in this case we did process the refund payment the next day. Thank you for your feedback. Best, Adam

Bench Customer Service
e: customercare@bench-help.com
http://www.bench.co.uk/blog/
27-Jun

100072900-BMGA3448WH001

Service
Product
Latest
Service
Product

Service rating : Comment
Product: Comment

27-Jun-2015
Xxxx

Read more
No Comment
26-Jun

100072891-BMEA2428BK014

Service
Product

Transaction was processed twice so I have paid double and have not been contacted by Bench to rectify this quite obvious mistake

Read more
Thank you for your feedback, we have now refunded the duplicate payment and offer our apologies. The team responsible for online payments are investigating this issue. Best, Adam

Bench Customer Service
e: customercare@bench-help.com
http://www.bench.co.uk/blog/
25-Jun

100072865-BLKA1828SK048

Service
Product

Service rating : I liked it is very good clothing ...
Product: Like like like

Read more
Thank you for the great feedback! Best, Adam

Bench Customer Service
e: customercare@bench-help.com
http://www.bench.co.uk/blog/
25-Jun

100072882-BLBF0088BK014

  • Customer also reviewed:
  • 100072882-BLKA1910NY008
Service
Product

Service rating : Good service
Product: Excellent Product

No Comment
25-Jun

100072852-BLXA0799BK014

Service
Product

Service rating : Great service, very quick free delivery!
Product: Lovely bag, just needs more photos and description on the website.

No Comment
24-Jun

100072754-BLKA1844GY008

Service
Product

Service rating : Good.
Product: I am returning the item as the fur trim on hood is mot detachable and slighyly more beige on colour than grey.

No Comment
24-Jun

100072814-BLEA0021CR018

Service
Product

Service rating : Excellent
Product: Excellent

No Comment
24-Jun

100072824-BLEA0021HSK048X

  • Customer also reviewed:
  • 100072824-BLEA0021HTQ001
Service
Product

Service rating : Brilliant service,fast delivery and able to track parcel A+
Product: Great quality.

No Comment
24-Jun

100072815-BMGA3455WH001

Service
Product

Service rating : Good brand and good service
Product: Nice tshirt and good quality

No Comment
24-Jun

100072809-BMGA3303NY031

  • Customer also reviewed:
  • 100072809-BMGA2131BK014-WH001
Service
Product

Service rating : Great prices for good quality clothing
Product: greatly made to size and perfect quality

No Comment
23-Jun

100072605-BLWA0381OR045

Service
Product

Service rating : Superb fast FREE delivery with one hour window slot.
Product: Gorgeous hat. Bench products never fail. Always superb quality and classy.

No Comment
23-Jun

100072787-BMKA1727GY151

Service
Product

Service rating : Very fast delivery . Made a mistake with my payment but sorted it you very quick. Only negative I would have no phone number on their website to ring them direct .
Product: The jacket is brilliant just what I wanted and it was reduced by 60% so I got a great deal.

No Comment
23-Jun

100072779-BLGA2948WH001

Service
Product

Service rating : Really quick delivery.
Product: Lovely t-shirt, although I wasn't aware of the way the back scooped down a bit, but it still looks good.

No Comment
22-Jun

100072620-BMGA3400GY155X

  • Customer also reviewed:
  • 100072620-BMGA3302BL151
  • 100072620-BMWA0509BGY008
Service
Product

Service rating : Ordering good,products good,delivery service the worst I've ever encountered you really need to review this company as someone waited in twice for delivery and twice they failed but offered upgrade at a price?
St
Product: Sizing poor looks like I've lost tons of weight yet the other t shirt is perfect size

Read more

Sorry to hear that you weren't happy with your products or our chosen carrier. We take these issues very seriously and if you would like to send me an email with more details, I would be keen to follow this up with the relevant departments. Thank you for taking the time to raise your concerns.
Best wishes, Adam

Bench Customer Service
e: customercare@bench-help.com
http://www.bench.co.uk/blog/
22-Jun

100072675-BLGA2962BK014

  • Customer also reviewed:
  • 100072675-BLGF0113BK014
Service
Product

Service rating : Brilliant service and delivered in time
Product: Excellent quality top and really good size

Read more
Thank you for your great feedback.

Best, Adam
Bench Customer Service
e: customercare@bench-help.com
http://www.bench.co.uk/blog/
22-Jun

100072746-BLEA3474GY001X

Service
Product

Service rating : I love bench products, the styles are flattering and theyre very well made.
Product: I love this hoodie only reason its not and excellent is the bottom of the sleeves are made too tight to be able to push your sleeves up.

No Comment
22-Jun

100072642-BMRA0006BX

Service
Product

Service rating : very good
Product: very good

No Comment
22-Jun

100072734-BLEA3462NY031

Service
Product

Service rating : Excellent products
Product: Good product, however coliur and material could have been explained better!

No Comment
21-Jun

100072663-BMGA3332BBK014

Service
Product

Service rating : Very happy
Product: Very happy

No Comment
21-Jun

100072691-BLEA3474BU022

  • Customer also reviewed:
  • 100072691-BLGA2881PK124X
Service
Product

Service rating : Fast delivery
Product: Great quality

No Comment
21-Jun

100072644-BMGA3332BBK014

Service
Product

Service rating : No delivery charge and speedy delivery is a good thing. I shall be back!
Product: I like it! nice soft material, feels quality and a good fit.

No Comment
20-Jun

100072599-BLKA1828PK124

Service
Product

Service rating : Love the free next day delivery/returns. Great offers.
Product: Exactly what I've been looking for-practical, lightweight and looks great. When folded into the hood, the cushion it turns into is really comfy too.

No Comment
20-Jun

100072602-BLGA2759CPK157

Service
Product

Service rating : Love the item and price
Product: Delivery was prompt and the entire transaction was hassle free

No Comment
18-Jun

100072562-BMXF0008BL063

Service
Product

Service rating : I placed an order but got an email to say it was out of stock 3 days after I ordered the item.
Still no refund. Been a week
Product: Item unavailable

Read more


Thank you for returning your comments. Firstly, please accept our apologies that your item was our of stock despite placing an order. I know, form personal experience, how disappointing this can be.

The system does take a couple of days to identify out of stock items just in case they do come back into stock and then the refunds can take up to three days to process on top of this. We usually refund a lot quicker than this to improve service. Please accept my apologies you have had to wait longer than expected.

I have now processed your refund, and will e-mail you with a discount code.

Best wishes, Adam

e: customercare@bench-help.com
17-Jun-2015

100072524-BMED0005NY006

Service
Product

Service rating : Excellent, Fashionable good quality clothing.
Product: Definitely be ordering more stuff. Excellent.

Read more
thank you for your excellent feedback. We love hearing from happy customers!

Best, Adam

e: customercare@bench-help.com
http://www.bench.co.uk/blog/
16-Jun-2015

100072517-BMBF0121BTQ050

Service
Product

Service rating : Good product and great delivery service
Product: Great service and delivery

Read more
Thank you for your feedback - we are pleased to be able to offer free next day delivery with no minimum order value for our customers. Best, Adam

e: customercare@bench-help.com
http://www.bench.co.uk/blog/
15-Jun-2015

100072488-BMAA1193BNY031

Service
Product

Service rating : Fast delivery, and easy to order
Product: Bought as present, recipient was pleased with quality and fit

No Comment
14-Jun-2015

100072465-BLEA0418BGY149

Service
Product

Service rating : Fast great Delivery!
Product: Amazing Hoody!

No Comment
13-Jun-2015

100072447-BLEA3477BL041

Service
Product

Service rating : Ordered item 7 days ago, still not received yet - should have been next day delivery! No email from Bench until I chased it and told they were out of stock! Not impressed
Product: See above I can't try something I haven't had delivered

Read more
I can understand your disappointment that we have no stock of the item you ordered. We do have regular deliveries to replenish stock but in this case we are fully sold out. Your refund has been processed today and should be with you in the next 3 days. Best, Adam

e: customercare@bench-help.com
http://www.bench.co.uk/blog/
12-Jun-2015

100072427-BLGA2881NY008X

Service
Product

Service rating : Delivered quickly.
Product: I absolutely love these tops. So flattering! I have them in three colours.

No Comment
10-Jun-2015

100072348-BMGA3381BL041

Service
Product

Service rating : very quick and efficient service
Product: great product good quality and price

No Comment
10-Jun-2015

100072378-BGKK0315PK069

Service
Product

Service rating : Quick service
Product: Great price, quality item

No Comment
08-Jun-2015

100072326-BLXA0819BK014

Service
Product

Quick and reliable delivery and all round quality service.

No Comment
07-Jun-2015

100072273-BLGF0102PK101

  • Customer also reviewed:
  • 100072273-BLGA2759CYW046
Service
Product

Good website,excellent fast delivery pleasure to deal with

No Comment
07-Jun-2015

100072281-BMGA3332BWH001

  • Customer also reviewed:
  • 100072281-BMEA2425BBK014
  • 100072281-BMFA1311CR033X
  • etc.
Service
Product

Excellent service,good quality of the products. I will use it next time again.

No Comment