Bench Reviews

Consumer ratings of Bench

Feedback for www.bench.co.uk has been compiled from 7906 Customer Reviews

  • Feefo member since
  • 05/10/2010
  • Bench is a British born urban lifestyle brand which designs cool and distinctive products.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

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Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.bench.co.uk
10 Hour(s) ago

100059289-BMGA2850C0878

Service
Product

After ordering an item from the website I received an out of stock email two days
later then waited another two days for the refund.

No Comment
40 Hour(s) ago

100059261-BLEA3140C0479

Service
Product

Service rating : No item. Ordered on the friday to be told the tuesday they were out of stock and a refund will be issued.
Product: No product as stated

No Comment
18-Sep

100059248-BLGA2903BK014

Service
Product

Just great clothes easy casual good quality

No Comment
17-Sep

100059207-BLFA1279NY031

Service
Product

Service rating : Always great design and quality clothing.
Product: Beautiful fleece, well made, perfect fit and fashionable design.

No Comment
16-Sep

100059202-BBGK0666GY001X

Service
Product

Service rating : Excellent postage service keeping the consumer informed at every step
Product: As described, quick postage

No Comment
16-Sep

100059204-BMFA1310BL137

Service
Product

Service rating : Ordered about 10.30 pm on the Monday and and received my product on the Wednesday. Very prompt service!
Product: Product is exactly as I ordered and my boyfriend was very happy with his birthday present!

No Comment
16-Sep

100059180-BLYD0056BK001

Service
Product

Service rating : Very good!
Product: Love them.

No Comment
16-Sep

100059178-BLKF0040BU009

  • Customer also reviewed:
  • 100059178-BLEA3422GY008X
  • 100059178-BLVA0293M1321
  • etc.
Service
Product

Service rating : Fabulous
Product: Excellent...

No Comment
15-Sep

100059145-BMED0143GY080X

Service
Product

Service rating : I received a hoodie with a damaged zip and a wrong sized jumper. The jumper was in a bag marked xl, however the jumper inside the bag was xxl. I have returned both items for refund. Surely Bench can do better than this ?
Product: Besides the above problems the garments themselves didn't appear to be of a quality commensurate with their price tags. The hoodie was thinner material than I expected and the quality of the jumper was not what I expected.

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No Comment
15-Sep

100059163-BLVA0317BNY031

Service
Product

I think dispatch could have been a lot faster as it took an extra day to even leave the warehouse - not indicated on the website. But I love bench products and just wanted my items as soon as possible so this is not really a complaint.

No Comment
15-Sep

100059152-BBKK0330BK014

Service
Product

The service was very good I had to return an item for an exchange and this was done within 2 days excellent.

No Comment
14-Sep

100058322-BLKA1537CPK018

Service
Product

Service rating : very good
Product: verry good

No Comment
14-Sep

100059095-BMGA3332BL063

Service
Product
Latest
Service
Product

Excellent service. Item was a birthday present and the delivery was very prompt.

14-Sep-2014
Good quality item.

Read more
No Comment
14-Sep

100059143-BMXA0452BK001-GY159

Service
Product

Service rating : quick easy fast service
Product: looked cheap!

No Comment
13-Sep

100058970-BMGA3494RD008

  • Customer also reviewed:
  • 100058970-BMGA2945RD038
  • 100058970-BMGA3353WH001
  • etc.
Service
Product

Your customer service team are not good at answering emails. You website could do with some serious updating.

No Comment
12-Sep

100059080-BLKA1722BBK014

Service
Product
Latest
Service
Product

Service rating : Good services and products.
Product: Excellent materials and quality.

12-Sep-2014
Love the company's simple but functional and quality products, which come at amazing prices.

Read more
No Comment
10-Sep

100058827-BMFD0782KH013

  • Customer also reviewed:
  • 100058827-BMMA0266-1WA016
Service
Product

Service rating : Ordered 2 items, received email to confirm 2 items. 1 items was delivered within a couple of days no mention of the 2nd item. Eventually received an email to state a credit was being sent to my credit card. Never received any information regarding why the 2nd item wasn't being delivered.
Product: Never received

Read more
No Comment
10-Sep

100059063-BBEK0435RD008

Service
Product
Latest
Service
Product

Service rating : Great product
Product: Just what it said it was

10-Sep-2014
None

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No Comment
09-Sep

100058978-BLEA3487NY031

  • Customer also reviewed:
  • 100058978-BLEA3490BK014
  • 100058978-BLGA2863KH033
Service
Product

Great delivery and communication!

No Comment
09-Sep

100059034-BLFA1281PK124

  • Customer also reviewed:
  • 100059034-BLEA3420BL152X
  • 100059034-BLEA3477PK124
Service
Product

Service rating : Really fast delivery would use the website again
Product: Like it

No Comment
09-Sep

100058886-BLKD1613BK001

Service
Product

Service rating : Was very disappointed when I placed my order, money was taken and then later I received an email telling me that the item was no longer in stock. Why was this not flagged up when I went to place the order.
Product: Can't rate the product as never received it. Very disappointed customer.

Read more
No Comment
08-Sep

100058985-BLEA3409GY006X

  • Customer also reviewed:
  • 100058985-BLEA3420GY008X
  • 100058985-BLEA3420BL152X
Service
Product

Service rating : Quick and easy service
Product: Look good to me although a present for a friend

No Comment
07-Sep

100058902-BLKA1832BK014

Service
Product

Service rating : Not delivered when it was suppose to be.
Product: The jacket was far to long on the sleeves and far to tight on the body. To be honest i have seen better fakes.

No Comment
07-Sep

100058962-BGKD0271BK001

Service
Product

Service rating : Excellent service
Product: very nice jacket

No Comment
07-Sep

100058965-BBKK0318NY021

Service
Product

Service rating : Item came the next day of ordering it very good service , would rate 10/10 thanks hayley
Product: Item was excellent, very fast post ( Had to send item back as it was too small) but i would 100% order again.would rate- 10/10 .thanks hayley

No Comment
07-Sep

100058980-BLFA1181GY155X

  • Customer also reviewed:
  • 100058980-BLFA1184NY031X
Service
Product

Only one item arrived which came promptly. Other item still not arrived. Have emailed the company, but no response.

No Comment
06-Sep

100058907-BMFA1131BK001

  • Customer also reviewed:
  • 100058907-BMFA1131NY031
Service
Product

Service rating : love bench t shirts
Product: excellent fit love material

No Comment
05-Sep

100058917-BMGA3292BL161

  • Customer also reviewed:
  • 100058917-BMGA3292WH001
  • 100058917-BMGA2945GY001X-BL012
  • etc.
Service
Product

Disappointing, clothes out of stock but still able to order. Delivery took 2 days. Won't be doing that again!

No Comment
05-Sep

100058894-BMKA1683BK014

Service
Product

Item arrived really quickly

No Comment
05-Sep

100058904-BBKK0281YW054-NY002

Service
Product

Service rating : Placed an order to be told on day of delivery that the items were out of stock
Product: Did not receive order

No Comment
04-Sep

100058807-BLKD1613BK001

Service
Product

Service rating : Ordered a black winter coat from website & received a T-shirt!
Product: Not the item I ordered!!

No Comment
04-Sep

100058849-BLKA1836NY021

Service
Product

Service rating : Very quick and speedy delivery!
Product: Jacket is super warm. The lining is nice and soft and the hood looks stylish. Will keep me nice and snug in the winter for sure. It is true to size and looks fab. I love Bench jackets, I have a bunch of them.

No Comment
04-Sep

100058857-BMKD1478BK001

  • Customer also reviewed:
  • 100058857-BMEA2450CR033X
Service
Product

Service rating : Quick and easy service to use
Product: Good quality at a good price

No Comment
03-Sep

100058565-BLEA3260NY031

Service
Product

Service rating : Great service
Product: Excellent

No Comment
03-Sep

100058598-BLMA0255-8WA014

Service
Product

Service rating : good quality clothing would be nice to see them made a bit bigger. The XL sizes just fit me snug and i am a UK 14.
Product: I think bench is good and give good discounts and a little improvement on the website to display items in full rather than half a sleeve! Shopped with bench for years and continue to do so. Only problems i have is ordering Jeans as they don't always state the leg length.

Read more
No Comment
03-Sep

100058799-BLKA1786KH033

  • Customer also reviewed:
  • 100058799-BLGA2576PK018-GY008
Service
Product

Service rating : Lovely quality quick delivery highly recommended
Product: Lovely items

No Comment
03-Sep

100058797-BLKD1613BK001

Service
Product

Service rating : Normally Bench are good but this time round they did not update the website showing what clothes were in stock or not.
Product: I ordered the coat only to be sent a message the following day stating that the coat was no longer in stock. A few days later, I went back onto the website to see that the coat was still advertised as being in stock.

Read more
No Comment
02-Sep-2014

100058761-BLGA2528BPK124

  • Customer also reviewed:
  • 100058761-BLKA1662BBL085
  • 100058761-BLKA1662BRD020
  • etc.
Service
Product

I am not receive it my stuff at all!

No Comment
02-Sep-2014

100058742-BMKA1625GBK014

Service
Product

Service rating : easy and useful website
Product: pretty much what I was looking for - material slighty different that expected but still good.

No Comment
02-Sep-2014

100058759-BMKD1478BK001

Service
Product

Really bad customer experience. I order last Tuesday (26th Aug) and opted for next day delivery and only just received my order today a week later. I wanted the jacket for last weekend and was very disappointed. Would like a partial refund for not living up to your commitment.

No Comment
02-Sep-2014

100058752-BLEA2988BPK110

  • Customer also reviewed:
  • 100058752-BLEA3188GY001X
Service
Product

Service rating : its poor terrible customer service terrible delivery service and when it all goes wrong no communication absolutely terrible
Product: well i never got the items after messing me around for a week

No Comment
02-Sep-2014

100058762-BMGA3331BK012X

Service
Product

bought a polo shirt to suit my chest measurement 44inch but found the lower half of the garment far to large, like a skirt. have returned same. no I await a refund,

No Comment
01-Sep-2014

100058726-BLSD1042DGR173

Service
Product

Service rating : product arrived in perfect condition, fast delivery. Great that I can pay through my Amazon account.
Product: Lovely dress - I'm a size 12 and fairly big busted so ordered a medium which fits comfortably with some room to spare although probably could have got away with the smaller size if I wanted a slightly tighter fit. Happy with item.

Read more
No Comment
01-Sep-2014

100058714-BLFA1131BGY006X

  • Customer also reviewed:
  • 100058714-BLED0021ENY031
Service
Product

Service rating : No notification received that one item is missing in the parcel... even no explanation note whatsoever left on delivery note...
Product: Good, just a bit too tight for size XS... specially around arms... (I have a lot of clothing from Bench in XS)

No Comment
01-Sep-2014

100058669-BBKK0295BK001

Service
Product

Service rating : First time I've used Bench online. And it was so easy
Product: Excellent product. Good value for money and stylish

No Comment
01-Sep-2014

100058720-BMKA1625GBK014

  • Customer also reviewed:
  • 100058720-BMEA2220BNY031X
Service
Product

Excellent prompt service

No Comment
01-Sep-2014

100058704-BMEA2431GY001X

Service
Product

Service rating : Excellent product quick delivery
Product: Excellent

No Comment
31-Aug-2014

100058635-BLKA1745BK001

Service
Product

Service rating : Ordered jacket said stock was available for next day delivery. 2 days later recieve email out of stock check website and jacket size still showing as in stock! Not impressed.
Product: Did not receiveoso cannot comment

No Comment
31-Aug-2014

100058626-BMMA0275-3WA010

  • Customer also reviewed:
  • 100058626-BMGA3216WH001
Service
Product

Service rating : I haven't relieved my order
Please can you confirm when and where it was delivered as money has been taken thanks
Product: I haven't relieved my order
Please can you confirm when and where it was delivered as money has been taken thanks

No Comment
31-Aug-2014

100057170-BLSD1042DGR173

  • Customer also reviewed:
  • 100057170-BLGF0056BK014
Service
Product

Service rating : Easy order process
Quick delivery
Quick return refund
One thing that could be better is the communication. I sent an email to ask the measurements of a bag but did not get a response from Bench.
Product: Dress did not fit well
Looked different in the photo
There should be more product details on the website

Read more
No Comment