Bench Reviews

Consumer ratings of Bench

Feedback for www.bench.co.uk has been compiled from 7922 Customer Reviews

  • Feefo member since
  • 05/10/2010
  • Bench is a British born urban lifestyle brand which designs cool and distinctive products.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.bench.co.uk
5 Hour(s) ago

100059533-BMFA1312GY001X

Service
Product

Service rating : Didnt receive my order next day delivery, but got 20% off for the delay.
Product: Gorgeous jumper and perfect fit.

No Comment
29-Sep

100059488-BLEA3422GY008X

Service
Product

Service could not have been any better!!

No Comment
29-Sep

100059485-BMGA2131BK014-WH001

Service
Product

Very happy with this service, thank you

No Comment
29-Sep

100059480-BLKA1788BK014

  • Customer also reviewed:
  • 100059480-BMNA1230BR048
  • 100059480-BLFA1269BK014
  • etc.
Service
Product

Website could do with improving on mobile site but clothes are good.

No Comment
28-Sep

100059462-BLEA3487BU022

  • Customer also reviewed:
  • 100059462-BLEA3474BK014
Service
Product

Service rating : very good
Product: great quality and sizing. not sure which product this is but if its the red hoodie the colour is not as described. its definitely raspberry not red. more of a berry pink, but luckily I think I prefer it to if it had been red.

No Comment
27-Sep

100059451-BLEA3487GY006X

Service
Product

Service rating : Arrived promptly
Product: Item arrived a bit crumpled particularly the hood. For 70 pounds I expected the item to arrive in excellent condition, not as if it's been picked up from the shop floor. However I do like the top.

No Comment
27-Sep

100059441-BLKA1836BK014

Service
Product

Service rating : I was very impressed with how quickly my exchange was processed, the size I asked for was delivered to me the day after I returned my parcel.
Product: Love my new coat, very warm and cosy

No Comment
26-Sep

100059436-BLEA3085C0479

Service
Product

Ordered, told item was despatched and was then refunded as item out of stock! How could it be despatched if out of stock?! Not a good impression :-(!

No Comment
26-Sep

100059426-BMLA0143HKH033

  • Customer also reviewed:
  • 100059426-BMLA0264-3WA016
Service
Product

Service rating : Brilliant and listened
Product: Good fit

No Comment
26-Sep

100059432-BGKK0314NY019

Service
Product

Ordered Friday and delivered on Monday. Excellent service and regular updates received by email. We certainly be coming back again.

No Comment
25-Sep

100059413-BLEA3502NY019

Service
Product

Service rating : Fantastic service - many thanks!
Product: Perfect fit and cosier than I could imagine!

No Comment
24-Sep

100059401-BLEA3422BL152X

Service
Product

Service rating : Good service - but earlier I ordered off ebay and both were out of stock. However they gave me an discount on this order due to that mix up.
Product: Not quite as thick material as I thought, but really nice colour and very comfortable. Will wear alot.

No Comment
24-Sep

100059405-BMKA1493C0479

  • Customer also reviewed:
  • 100059405-BMGA2131M1321
Service
Product

Service rating : Very quick to take money when they dont know if items in stock x3.
Product: Never recieved

No Comment
21-Sep

100059315-BLEA3477PK124

Service
Product

Service rating : Very quick, and kept me in the loop throughout.
Product: The top that I ordered was lovely, however when it arrived, the colour was different to how it appeared in the picture - it was pink, but in the picture it had looked red. So, I sent it back, as pink doesn't suit me, but there was nothing actually wrong with it - just my misunderstanding of the colour.

Read more
No Comment
21-Sep

100059237-BMFA1282BL041

Service
Product

Service rating : Couldn't be faulted. My top arrived the day after I ordered it, even though I'm out in the wilds of North Yorkshire.
Product: I often find Bench's sizing a bit odd and my top's a bit large for me even though I'm a big lad and it's only a medium. It would be good to have a sizing chart on the sale bit of the website too...

Read more
No Comment
21-Sep

100059271-BLAA0960BK014

Service
Product

Service rating : Easy site to navigate
Product: Very good quality love it

No Comment
20-Sep

100059289-BMGA2850C0878

Service
Product

After ordering an item from the website I received an out of stock email two days
later then waited another two days for the refund.

No Comment
19-Sep

100059261-BLEA3140C0479

Service
Product

Service rating : No item. Ordered on the friday to be told the tuesday they were out of stock and a refund will be issued.
Product: No product as stated

No Comment
18-Sep

100059248-BLGA2903BK014

Service
Product

Just great clothes easy casual good quality

No Comment
17-Sep

100059207-BLFA1279NY031

Service
Product

Service rating : Always great design and quality clothing.
Product: Beautiful fleece, well made, perfect fit and fashionable design.

No Comment
16-Sep

100059202-BBGK0666GY001X

Service
Product

Service rating : Excellent postage service keeping the consumer informed at every step
Product: As described, quick postage

No Comment
16-Sep

100059204-BMFA1310BL137

Service
Product

Service rating : Ordered about 10.30 pm on the Monday and and received my product on the Wednesday. Very prompt service!
Product: Product is exactly as I ordered and my boyfriend was very happy with his birthday present!

No Comment
16-Sep

100059180-BLYD0056BK001

Service
Product

Service rating : Very good!
Product: Love them.

No Comment
16-Sep

100059178-BLKF0040BU009

  • Customer also reviewed:
  • 100059178-BLEA3422GY008X
  • 100059178-BLVA0293M1321
  • etc.
Service
Product

Service rating : Fabulous
Product: Excellent...

No Comment
15-Sep

100059145-BMED0143GY080X

Service
Product

Service rating : I received a hoodie with a damaged zip and a wrong sized jumper. The jumper was in a bag marked xl, however the jumper inside the bag was xxl. I have returned both items for refund. Surely Bench can do better than this ?
Product: Besides the above problems the garments themselves didn't appear to be of a quality commensurate with their price tags. The hoodie was thinner material than I expected and the quality of the jumper was not what I expected.

Read more
No Comment
15-Sep

100059163-BLVA0317BNY031

Service
Product

I think dispatch could have been a lot faster as it took an extra day to even leave the warehouse - not indicated on the website. But I love bench products and just wanted my items as soon as possible so this is not really a complaint.

No Comment
15-Sep

100059152-BBKK0330BK014

Service
Product

The service was very good I had to return an item for an exchange and this was done within 2 days excellent.

No Comment
14-Sep

100058322-BLKA1537CPK018

Service
Product

Service rating : very good
Product: verry good

No Comment
14-Sep

100059095-BMGA3332BL063

Service
Product
Latest
Service
Product

Excellent service. Item was a birthday present and the delivery was very prompt.

14-Sep-2014
Good quality item.

Read more
No Comment
14-Sep

100059143-BMXA0452BK001-GY159

Service
Product

Service rating : quick easy fast service
Product: looked cheap!

No Comment
13-Sep-2014

100058970-BMGA3494RD008

  • Customer also reviewed:
  • 100058970-BMGA2945RD038
  • 100058970-BMGA3353WH001
  • etc.
Service
Product

Your customer service team are not good at answering emails. You website could do with some serious updating.

No Comment
12-Sep-2014

100059080-BLKA1722BBK014

Service
Product
Latest
Service
Product

Service rating : Good services and products.
Product: Excellent materials and quality.

12-Sep-2014
Love the company's simple but functional and quality products, which come at amazing prices.

Read more
No Comment
10-Sep-2014

100058827-BMFD0782KH013

  • Customer also reviewed:
  • 100058827-BMMA0266-1WA016
Service
Product

Service rating : Ordered 2 items, received email to confirm 2 items. 1 items was delivered within a couple of days no mention of the 2nd item. Eventually received an email to state a credit was being sent to my credit card. Never received any information regarding why the 2nd item wasn't being delivered.
Product: Never received

Read more
No Comment
10-Sep-2014

100059063-BBEK0435RD008

Service
Product
Latest
Service
Product

Service rating : Great product
Product: Just what it said it was

10-Sep-2014
None

Read more
No Comment
09-Sep-2014

100058978-BLEA3487NY031

  • Customer also reviewed:
  • 100058978-BLEA3490BK014
  • 100058978-BLGA2863KH033
Service
Product

Great delivery and communication!

No Comment
09-Sep-2014

100059034-BLFA1281PK124

  • Customer also reviewed:
  • 100059034-BLEA3420BL152X
  • 100059034-BLEA3477PK124
Service
Product

Service rating : Really fast delivery would use the website again
Product: Like it

No Comment
09-Sep-2014

100058886-BLKD1613BK001

Service
Product

Service rating : Was very disappointed when I placed my order, money was taken and then later I received an email telling me that the item was no longer in stock. Why was this not flagged up when I went to place the order.
Product: Can't rate the product as never received it. Very disappointed customer.

Read more
No Comment
08-Sep-2014

100058985-BLEA3409GY006X

  • Customer also reviewed:
  • 100058985-BLEA3420GY008X
  • 100058985-BLEA3420BL152X
Service
Product

Service rating : Quick and easy service
Product: Look good to me although a present for a friend

No Comment
07-Sep-2014

100058902-BLKA1832BK014

Service
Product

Service rating : Not delivered when it was suppose to be.
Product: The jacket was far to long on the sleeves and far to tight on the body. To be honest i have seen better fakes.

No Comment
07-Sep-2014

100058962-BGKD0271BK001

Service
Product

Service rating : Excellent service
Product: very nice jacket

No Comment
07-Sep-2014

100058965-BBKK0318NY021

Service
Product

Service rating : Item came the next day of ordering it very good service , would rate 10/10 thanks hayley
Product: Item was excellent, very fast post ( Had to send item back as it was too small) but i would 100% order again.would rate- 10/10 .thanks hayley

No Comment
07-Sep-2014

100058980-BLFA1181GY155X

  • Customer also reviewed:
  • 100058980-BLFA1184NY031X
Service
Product

Only one item arrived which came promptly. Other item still not arrived. Have emailed the company, but no response.

No Comment
06-Sep-2014

100058907-BMFA1131BK001

  • Customer also reviewed:
  • 100058907-BMFA1131NY031
Service
Product

Service rating : love bench t shirts
Product: excellent fit love material

No Comment
05-Sep-2014

100058917-BMGA3292BL161

  • Customer also reviewed:
  • 100058917-BMGA3292WH001
  • 100058917-BMGA2945GY001X-BL012
  • etc.
Service
Product

Disappointing, clothes out of stock but still able to order. Delivery took 2 days. Won't be doing that again!

No Comment
05-Sep-2014

100058894-BMKA1683BK014

Service
Product

Item arrived really quickly

No Comment
05-Sep-2014

100058904-BBKK0281YW054-NY002

Service
Product

Service rating : Placed an order to be told on day of delivery that the items were out of stock
Product: Did not receive order

No Comment
04-Sep-2014

100058807-BLKD1613BK001

Service
Product

Service rating : Ordered a black winter coat from website & received a T-shirt!
Product: Not the item I ordered!!

No Comment
04-Sep-2014

100058849-BLKA1836NY021

Service
Product

Service rating : Very quick and speedy delivery!
Product: Jacket is super warm. The lining is nice and soft and the hood looks stylish. Will keep me nice and snug in the winter for sure. It is true to size and looks fab. I love Bench jackets, I have a bunch of them.

No Comment
04-Sep-2014

100058857-BMKD1478BK001

  • Customer also reviewed:
  • 100058857-BMEA2450CR033X
Service
Product

Service rating : Quick and easy service to use
Product: Good quality at a good price

No Comment
03-Sep-2014

100058565-BLEA3260NY031

Service
Product

Service rating : Great service
Product: Excellent

No Comment