Bench Reviews

Consumer ratings of Bench

Feedback for www.bench.co.uk has been compiled from 7971 Customer Reviews

  • Feefo member since
  • 05/10/2010
  • Bench is a British born urban lifestyle brand which designs cool and distinctive products.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.bench.co.uk
14 Hour(s) ago

100060180-BMWF0015BK014

Service
Product

Service rating : Excellent delivery, great communication and good condition of the product
Product: Really nice and comfy

No Comment
32 Hour(s) ago

100060149-BLEA3511GY006X

Service
Product

Service rating : Fantastic service and delivery.
Product: Fabulous product

No Comment
32 Hour(s) ago

100060126-BMGA3348BK014

Service
Product

great i rate 8/8 arrived quickly

No Comment
40 Hour(s) ago

100060115-BMEA2315BGY001X

  • Customer also reviewed:
  • 100060115-BMGA2945KH033
  • 100060115-BMGA3112CR042X-GY046
Service
Product

Quick delivery

No Comment
20-Oct

100060131-BBKK0327BK014

Service
Product

Service rating : A really fast service and was happy that I was able to track my parcel. I was looking for a telephone number on the website but couldn't find one,it made me think it was a fake website and so made thorough checks on the site before ordering.
Product: Bought the jacket for my son, he loves it and the quality is excellent. I purchased the next size up for him as I find bench clothing on the small side, and it fits him fine.

Read more
No Comment
20-Oct

100060120-BMYD0404BL114X-GY081X-NY001

  • Customer also reviewed:
  • 100060120-BMED0141BU001
  • 100060120-BMYD0432RBK001
Service
Product

Service rating : Fast delivery
Product: Xmas pressies

No Comment
20-Oct

100060112-BBKK0318NY021

Service
Product

Service rating : Good range of clothes, reasonable prices.
Product: I thought the sizes came up small, my son is always bang on his size according to age but the coat we ordered was way too small. I returned it with a request for the larger size but have just received an email saying I will get a full refund? Dissapointed.

Read more
No Comment
20-Oct

100060106-BBKK0330BK014

Service
Product

Service rating : Excellent service. Very impressive. Item arrived the following morning. Trackable all the way through the process.
Product: Excellent product. Unfortunately the centre of the hat has a little bit that sticks out like a cap, which I didn't like. This was not shown in any of the pictures on the website. Had I known I would have chosen a different one. Other than that, very warm and comfy jacket.

Read more
No Comment
20-Oct

100060114-BLKA1836BK007

  • Customer also reviewed:
  • 100060114-BMEA2509NY029X
  • 100060114-BMEA2497BU025
Service
Product

Service rating : Brilliant
Product: Comfy and warm

No Comment
18-Oct

100060054-BLKA1835BK014

Service
Product

Service rating : *****
Product: .*****

No Comment
18-Oct

100060049-BMKA1745BK014

Service
Product

Service rating : Excellent service.
Product: Brilliant coat.

No Comment
18-Oct

100060060-BLSA1577BK014

Service
Product

Service rating : Lovely quick service , packaged well and site easy to use
Product: I went to bench to look for this but hadn't got my size and summer stock gone , struggle to find holiday clothes in October but plenty people go away all year through. Was so pleased that thus item was online and willing to pay more as store was 20.00 but hadn't my size. Fits lovely thank you for a wonderful product and service.

Read more
No Comment
17-Oct

100060008-BLKA1790IN036

Service
Product

Service rating : Fabulous. Knew exactly when to expect it.
Product: Better than I expected; my granddaughter will love it, she's very picky!! Thanks Bench

No Comment
17-Oct

100060005-BMYD0404BL114X-GY081X-NY001

Service
Product

Service rating : Ordered the product and it came quickly with good communication via texts and emails all the way through. Easy & trouble free!!
Product: Had product before..that's why my son wanted them again. They are just the size they say so if you are bordering on the next size up you should go for the larger size though.

Read more
No Comment
17-Oct

100060003-BMGA3216GY001X

Service
Product

Service rating : Was very good service
Product: Looks fine just hope it fits its a present

No Comment
16-Oct

100059970-BBKK0320NY021

Service
Product

Service rating : Excellent product and fast delivery
Product: Excellent product

No Comment
16-Oct

100059943-BLFD1040BK001

  • Customer also reviewed:
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  • 100059943-BLFA1269BK014
  • etc.
Service
Product

very impressed, very quick too

No Comment
16-Oct

100059964-BLKA1915BK014

Service
Product

Service rating : Good service, easy to use website
Product: Would be excellwnt, but doesn't have a drawstring on the hood

No Comment
15-Oct

100059781-BMGA2945GY001X-BL012

  • Customer also reviewed:
  • 100059781-BMXA0702NY031
Service
Product

Service rating : Good service
Product: Good product

No Comment
15-Oct

100059972-BMKA1728BU025

Service
Product

Delivery on time

No Comment
15-Oct

100059969-BMYD0380RD020

Service
Product

Very pleased with the speed of delivery

No Comment
14-Oct

100059926-BMYD0432RBK001

Service
Product

Service rating : very poor service for dispatching the product on time
Product: i ordered my socks 07/07/2014. but i haven't get it yet after a week. so poor service.

Read more


I have checked the system and your order was actually cancelled on the 7th of October, it appears that there was an issue with your Amazon payment, and you should have received an email about it at the time?

Kind regards
Bench

e: customercare@shop.bench.co.uk

t: 0161 276 3901
w: shop.bench.co.uk
14-Oct

100059862-BMKA1464CBL063

Service
Product

Service rating : Extrenely fast delivery.
Product: Great price for a great product.

No Comment
14-Oct

100059903-BLKA1722BBK014

Service
Product

Just wish sizes 18 were available too, as after having a baby the coat was a little tight. Other than that I love bench clothing :)

No Comment
14-Oct

100059738-BMEA2297BK001

  • Customer also reviewed:
  • 100059738-BMED0007GY048X
Service
Product

Service rating : products arrived on time, easy payment through Amazon account
Product: very good quality and price especially when bought on sale

No Comment
14-Oct

100059734-BMED0143GY080X

  • Customer also reviewed:
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  • 100059734-BMED0007GY048X
Service
Product

Ordered and received really quick easy internet ordering very impressed

No Comment
14-Oct

100059917-BLFA1305BK014-GY149

Service
Product

Service rating : very good service.easy to follow ordering instructions
Product: the fleece jacket I bought is really lovely. Nice feminine shape and very warm. Would highly recommend.

No Comment
13-Oct

100059853-BLGA2882BK014

Service
Product

Service rating : Excellent service - arrived next day with free delivery!
Product: Really liked the product.

No Comment
13-Oct

100059861-BMKF0035BK014

Service
Product

Service rating : Great service, fast delivery. Very pleased :-)
Product: Great jacket, brought as present for my brother & he loved it.

No Comment
12-Oct

100059787-BLGA2864BK014

Service
Product

Service rating : Excellent service love Dpd delivery service let you no when they will deliver to the hour other couriers should take note.
Product: Nice item

No Comment
12-Oct

100059829-BBKK0326KH044

  • Customer also reviewed:
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  • 100059829-BBKK0327BK014
Service
Product

Service rating : efficient service
Product: very good product

No Comment
11-Oct

100059785-BLKA1415CBK014

Service
Product

Service rating : I was disappointed because I ordered a large size, and this is so small. Its more like a medium. So I am unable to wear this item. But the delivery was quick and efficient.
Product: See above

Read more


Thank you for your feedback and we are sorry to hear you are not happy with your purchase. Please follow the below returns instructions;

We will gladly refund or exchnage your order, provided you return the item within 28 days of the despatch date. Please note we can only exchange for an alternative size of the same item, not for a different colour or style.
Unfortunately for reasons of hygiene, this policy does not extend to underwear or other intimate items.
Please use the returns label that you received with your order. Note that you will need to pay the appropriate postage charges and for safety we recommend you use a recorded delivery service where you will be provided a proof of postage with a tracking number, so you can track your parcel to point of delivery. The goods are your responsibility until we receive them, and we cannot accept liability for goods that get lost or damaged in transit back to us. Unfortunately, we are unable to accept returns that are delivered in person.

If we are unable to fulfill your exchange request due to the item being out of stock you will automatically be refunded.

If you no longer have your returns form please download one here:

http://www.bench.co.uk/returns/

It is very important that any returned items are in their original condition; please note you have a statutory duty to take reasonable care of the goods, so please take care of them and keep all original labels & packaging.

When your return is received you will be sent an email confirmation; a refund or exchange will be processed within 5 working days of receipt of the goods.

Kind Regards
Bench

e: customercare@shop.bench.co.uk

t: 0161 276 3901
w: shop.bench.co.uk
11-Oct

100059775-BLSA1291BKH016

Service
Product
Latest
Service
Product

Service rating : Excellent service all round
Product: Excellent products

11-Oct-2014
Excellent

Read more
No Comment
11-Oct

100059798-BMED0143NY001

  • Customer also reviewed:
  • 100059798-BMWA0534GY159
Service
Product

Service rating : Excellent value for money and good quality clothing
Product: Brought for a birthday present

No Comment
10-Oct

100057254-BLMA0255-7WA017

Service
Product

Service rating : really good service
Product: I am verry happy. I`ve got what I wanted

No Comment
10-Oct

100059755-BLEA3490GY001X

Service
Product

Service rating : Really quick and free delivery - excellent
Product: I think I may live in this hoodie all winter! It's so soft and snuggly. Lovely material and shape. Just wish they did it in more colours!

No Comment
09-Oct

100059746-BLKA1800WH001-GY008

Service
Product

Service rating : Excellent
Product: Excellent

No Comment
08-Oct

100059723-BLEA3483GY149

  • Customer also reviewed:
  • 100059723-BLEA3293PK018
Service
Product

Fast efficient service, excellent product

No Comment
08-Oct

100059716-BLED3046CR033X

Service
Product

Service rating : Delivery was prompt, clothing not damaged in transit
Product: Made well, looks good on

No Comment
08-Oct

100059708-BMGA2131BL174

Service
Product

Service rating : Free next day delivery - very pleased
Product: Nice quality t shirt

No Comment
06-Oct

100059644-BLKA1855BK007

  • Customer also reviewed:
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  • etc.
Service
Product
Latest
Service
Product

Service rating : Good that you offer free next day delivery. However no free returns and no contact number. Email reply took 3 days. You are asking to rate items by a code? Why would to except a customer to know Bench codes?
Product: I dont know what this item is?

07-Oct-2014
We were adversting a 15% discount on first orders so I don't feel this was a good will gesture.

Read more


Thanks for your feedback, and we're sorry to hear that you weren't happy with our service.

we don't currently offer free returns, unless an item is faulty. As we are a relatively small office we don't function as a call centre, and are not set up to deal with customers this way.
Our offices are open Monday to Friday, and as you sent your first email on Saturday 27th we were unable to reply until the following Monday 29th.

We did feel that offering you the 15% refund as a goodwill gesture would have been a satisfactory resolution for you,

Kind regards
Bench

e: customercare@shop.bench.co.uk

t: 0161 276 3901
w: shop.bench.co.uk
05-Oct-2014

100059616-BMFA1131BL030

Service
Product

Service rating : Poor delivery service
Product: Poor delivey service

No Comment
05-Oct-2014

100059627-BBEK0448NY029X

Service
Product

Service rating : Really quick
Product: My son loves it

No Comment
04-Oct-2014

100059609-BMFA1132GY101X

Service
Product

Service rating : Awesome
Product: Great

No Comment
03-Oct-2014

100059587-BMKA1625GBK014

  • Customer also reviewed:
  • 100059587-BMFA1131OR002
Service
Product

Service rating : Love the stuff,it always fits me perfectly. Fast delivery. Sometimes there's a minor flaw though, like a small hole in a pocket or a ragged piece of stitching. I can live with that though.
Product: Looks and fits great.

No Comment
03-Oct-2014

100059539-BLKA1662BBK014

  • Customer also reviewed:
  • 100059539-BLSA1301BK014
Service
Product

Service rating : Delivery time fair
Product: If this is the grey long t shirt dress it's nice

No Comment
02-Oct-2014

100059563-BMEA2431NY031

  • Customer also reviewed:
  • 100059563-BMED0141NY001
Service
Product

Service rating : Brilliant service.
Product: Brilliant service.

No Comment
02-Oct-2014

100059559-BLKA1836BK007

Service
Product

Service rating : Great clothes, good delivery. A little expensive unless you can utilise one of the sale periods.
Product: Good winter jacket, nice fit

No Comment
01-Oct-2014

100059392-BLKA1792BK014-BK014

Service
Product

Service rating : Fast delivery, love the tracking, wish all delivery companies had the same level of service!
Product: It's shiny-er than in the pic but still happy :)

No Comment
01-Oct-2014

100059533-BMFA1312GY001X

Service
Product

Service rating : Didnt receive my order next day delivery, but got 20% off for the delay.
Product: Gorgeous jumper and perfect fit.

No Comment