Bench is a British born urban lifestyle brand which designs cool and distinctive products.
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Confirmed the order, took the payment, then sent email a few days later to say the item was out of stock. Still waiting for refund four days later!
Service rating : Of but email came through saying was delivery I was at home and nothing appeared for another hour so did panic .Product: Was ok but even the small are very long
Service rating : GoodProduct: Great
Service rating : Super! Very happy.Product: Very good!
Service rating : Fast and easy service.Product: Nice product, great price.
Service rating : Not had a problem with Bench themselves. However the delivery company (DPD) were definitely poor. Next day delivery sounded good, but the order didn't arrive on the first day and there was no calling card anywhere as it said there should have been in the "We missed you" email. Then on the next day they didn't even bother to ring the doorbell, and just left the parcel behind a plant pot next to the door. I wouldn't usually mind, but I had waited in for 2 days for this parcel because the email I received from Bench said it needed to be signed for. According to DPD someone did sign for it, but it was a misspelling of my name, and I fail to see how it got signed for when the parcel was just left next to the door. I would be happy to shop at Bench in the future were it not for this inept delivery company, and as such Bench will not be getting my patronage until they offer other delivery options.Product: Good quality as you would expect from Bench. Though a bit thinner than I expected.
I bought all my items from the sale, and am really pleased with them. They are really good quality and are all in fashion. Delivery was quick and informative...what more can I say. Thanks
Service rating : Quick and efficientProduct: Great delivery time great price and great quality
Service rating : Fast shippingProduct: Excellent price thx
Service rating : FantasticProduct: Really very good
Excellent service and fast delivery
Service rating : The expectation was huge but the quality was extremely disappointingProduct: The picture in website was completely different from the product received
fast delivery, great quality, very happy overall. thankyou!
Service rating : fast deliveryProduct: fast delivery
Fast delivery, lovely lovely clothes and great sale choices!
good service like thr free delivery
Fast delivery, good price and quality. Getting exactly what is shown on pictures. It's my favourite brand in casual clothing
Excellent communication and great customer service.great products! !
Service rating : greatProduct: great
ordered two items and delivered only one item. There was email after 4 days , that one of item is out of stock.
Service rating : ExcellentProduct: Great product with speady delivery. Good communication. 5 *
Service rating : Excellent service, v fast speedy delivery.Product: Very good fit.
Service rating : Really good service.Product: I sent it back as I didn't realise my son already had the same t shirt.
Service rating : Very quick serviceProduct: As described
Service rating : I love on line shopping with Bench...great quality, good prices, free P&P, and I can pay using PayPal...Product: Great item and good value for money
I was sent an email to say item was dispatched, few days later I received another email to say it wasnt in stock and it was going to take 3-5 days for a refund..Not good enough!!!
Service rating : great product fast delivery easy to use site thanksProduct: nice product good looks and great quality thanks26-Jul-2015great product great quality will use again
Very good service. Excellent products and speedy free delievery was an extra bonus.
Service rating : okProduct: Items was lovely but had to return because shoulder strap was too short to go across my body.
Service rating : Quick delProduct: Great stuff
Will never use again. First u advertising good prices all over the place and next u cancel orders on regular basis.
Service rating : Delivery was very efficient. Adding that it was free I expected it to come late but it was delivered within 2 daysProduct: The items were really good as advertised. Sizing was perfect too
Service rating : Very quick serviceProduct: article complies with the order
Items delivered next working day.
The website however needs to be more customer friendly
Service rating : Good quality clothing at a good value price.Product: The garment i purchased was what was advertised. The quality of the product is as good as always.
Service rating : All ok. Thank youProduct: All good. Thanks
Service rating : prompt deliveryProduct: shirts exactly what I wanted and at a wonderful sale price
Very good service
Fab products, informed of sales via emails, safe and secure payment, informed when products will be delivered (with delivery options), fast efficient delivery and well packaged items.
Service rating : Great serviceProduct: Perfect item
Service rating : I was not impressed that I was able to order and pay for 3 items and then be told that only 1 could be supplied. You should not take money before confirming that you can supply the goods.Product: I don't know which of the items i ordered this number applies too but as I only received 1 item i can not rate any of them. I think you should at least include the description of the product when asking me to leave feedback
Service rating : fast delivery, excellent communication & easy to use website - this really makes a difference as some other similar companies make it really difficult to navigate their websiteProduct: Sizing seems a bit small - ordered age 13-14 for my 11 year old son & they fit perfectly. Good, thick material & they look much more expensive than they actually were. A good buy
Service rating : All good.Product: All good
Service rating : great fast and free deliveryProduct: i love this ladies jacket i got
Service rating : I have still not received 2 items. I assume they were out of stock and it looks like I have been refunded but I have had not communication to confirm this.Product: How am I supposed to know what the product is by that number? Also there are 5 boxes and I only received 4 items.
Overall service was perfect thank you.