Bench Reviews

Consumer ratings of Bench

Feedback for www.bench.co.uk has been compiled from 8080 Customer Reviews

  • Feefo member since
  • 05/10/2010
  • Bench is a British born urban lifestyle brand which designs cool and distinctive products.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.bench.co.uk
20 Hour(s) ago

100061498-BMGA2945GR237

Service
Product

Service rating : excellent quick sevice delivered promptly
Product: excellent quality as always

No Comment
28 Hour(s) ago

100061504-BMGA3378GY008

  • Customer also reviewed:
  • 100061504-BMGA3112GY008X
  • 100061504-BMEA2220BNY031X
  • etc.
Service
Product

Speedy delivery

No Comment
38 Hour(s) ago

100061489-BLKA1850BK014

Service
Product

Service rating : Good service, prompt delivery. Top marks!
Product: Christmas present for the missus, let's hope she likes it!

No Comment
40 Hour(s) ago

100061475-BMXA0785BK014

Service
Product

Service rating : nice looking bag
Product: Quick delivery thanks

No Comment
21-Nov

100061487-BMFA1321NY031

Service
Product

Service rating : brilliant fast service
Product: brilliant product

No Comment
21-Nov

100061414-BMFA1278NY031

  • Customer also reviewed:
  • 100061414-BMEA2451CR033X
Service
Product

Easy to order - easy to pay via Amaon

No Comment
20-Nov

100061423-BMFA1132RD038

Service
Product

Service rating : Very quick service
Product: Very quick service

No Comment
20-Nov

100061455-BGGK0401PK115

  • Customer also reviewed:
  • 100061455-BGDK0181NY031
Service
Product

Fast service and good products

No Comment
20-Nov

100061434-BMYD0441BL023-NY001-GY080X

  • Customer also reviewed:
  • 100061434-BMYD0404BL114X-GY081X-NY001
Service
Product

Very quick delivery came the day after I ordered

No Comment
20-Nov

100061444-BMFA1317BR023

Service
Product

Service rating : Good swrvice
Product: Good service

No Comment
19-Nov

100061333-BLGA2528BPK124

Service
Product

Service rating : Always first class
Product: As described

No Comment
19-Nov

100061401-BMGA2131WH001-BK014

Service
Product

Service rating : well packaged. Arrived within stated time.
Product: my son loves your products.

No Comment
19-Nov

100061419-BBFD0001GY001X

Service
Product

Service rating : Fantastic service
Product: Fantastic service

No Comment
18-Nov

100061120-BLKA1722BKH033

Service
Product

Service rating : See comment below
Product: Lovely warm coat and nice style but arms were way too long on me and the body of the coat was too snug (I ordered XL to fit my size 12/14. The coat doesn't come in a bigger size). Quick delivery although I did have a problem ordering online and it put my payment through twice - I have been refunded as I have returned 2 coats but not been refunded for P&P on the duplicate item which is disappointing.

Read more
No Comment
18-Nov

100061386-BBKK0319NY031

Service
Product

Service rating : You don't have a free returns postage
Product: I like it very much only it didn't not fit my son

No Comment
18-Nov

100061360-BLGA2786WH001

Service
Product

Service rating : nice clothes , fast delivery.
Product: fantastic tshirt

No Comment
17-Nov

100061358-BMGA3367NY031

  • Customer also reviewed:
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Service
Product

Prompt delivery

No Comment
17-Nov

100061193-BBKK0327BK014

Service
Product

Service rating : The order process is really simple and the next day delivery was excellent.
Product: Lovely coat.

No Comment
17-Nov

100061335-BMMA0232-14WA010

Service
Product

Service rating : Fast delivery and the jeans was worth the money ,I would give bench 10 out of 10 on the order
Product: All good

No Comment
16-Nov

100061318-BGEK0390GY008X

Service
Product

Very quick and efficient delivery

No Comment
16-Nov

100061299-BLEA3487NY031

Service
Product

Service rating : Didn't come on the day it was expected to.
Product: But on the website the product looks black and it didn't come up on the website that it was another colour and when it came it was navy so I will be sending them both back. Also glad that delivery is free but not impressed I have to pay for the items to be returned.

Read more
No Comment
15-Nov

100061277-BMKF0079BK014

  • Customer also reviewed:
  • 100061277-BMKA1728BK014
Service
Product

Service rating : Pictures on website of clothing and description was superb and so was ordering, then delivery was next day...perfection. I ordered 2 coats for my son as I know how fussy he is...we kept one and return the other next day and the money was already confirmed as being refunded to my account within 48 hours of posting back. Thank you Google for introducing me to Bench...I shall be using Bench again without doubt for Christmas, and my son also will look at Bench's clothes out of interest too.
Product: Had to go by picture on website and description, and when actual coat arrived, was even better than expected.

Read more
No Comment
15-Nov

100061264-BLYD0056BK001

Service
Product

Service rating : Great high quality products & am always kept updated with emails about my orders.
Product: I buy a set of these for my mum every Christmas. Excellent quality and great value for money!

No Comment
15-Nov

100061282-BBKK0330BK014

Service
Product

Service rating : all good
Product: slightly disappointed with choice of sizes for a 12 year old size 11-12 only just fits but measurements for 13-14 would have been too big. needed a 12-13 really!

No Comment
14-Nov

100061257-BLKA1828BK014

Service
Product

Service rating : Bench staff responded really quickly to an enquiry and were extremely helpful
Product: Good product - well made. I was looking for a replacement for a favourite Bench jacket. Unfortunately a wee bit tight. (Size small wasn't available so I tried extra small...)

No Comment
14-Nov

100061237-BBEK0334BBK014

Service
Product

Service rating : Order not received
Product: Couldn't supply as non in stock

No Comment
13-Nov

100061164-BMGA3331OR087

Service
Product

Service rating : really quick delivery communication was great
Product: delighted

No Comment
13-Nov

100061205-BLEA3505NY019

Service
Product

Service rating : Prompt service.
Product: Lovely warm and soft fleece.

No Comment
13-Nov

100061082-BLKA1840BK014

Service
Product

Service rating : Free next day delivery. Very easy to order.
Product: Very warm and of good quality.

No Comment
13-Nov

100061202-BLVA0347GY155X

Service
Product

Service rating : it arrived on time at the said day
Product: very comfy.

No Comment
13-Nov

100061191-BLEA3502NY019

Service
Product

Service rating : Love the brand but on the small side!
Product: Beautifully soft and comfortable. Only negative comment is size. As a size 12/14 this (size L) should have been perfect but is actually very tight.

No Comment
13-Nov

100061176-BLEA3500BL174X

Service
Product

Service rating : Delivered really quickly with an excellent product
Product: Really great product, excellent quality

No Comment
13-Nov

100061203-BBWK2037NY031

Service
Product

Service rating : Good quality goods more than happy
Product: Ordered a few bench items in. The past and had them delivered very quick over all excellent service

No Comment
12-Nov

100061173-BMEA2496BK014

  • Customer also reviewed:
  • 100061173-BMGA3367BU025
  • 100061173-BMGA3367NY031
  • etc.
Service
Product

Service rating : Parcel was on time. Amazon payment option is great. Used to have real problems before this was introduced.
Product: n/a

No Comment
12-Nov

100061059-BLKA1840BK014

Service
Product

Great service, quick delivery

No Comment
12-Nov

100057155-BLMA0297-1WA017

Service
Product

Service rating : Great products, faultless delivery - all round perfect service! :)
Product: Just lush!!!! X

No Comment
12-Nov

100061011-BLKA1838ST070

Service
Product

Service rating : great free next day delivery
Product: Excellent quality, very warm and cosy- feels like I'm wearing my duvet!

No Comment
12-Nov

100061084-BMXA0453PK155

  • Customer also reviewed:
  • 100061084-BMXA0452GR137
Service
Product

Service rating : fabulous products, fast delivery
Product: love it! beautiful!

No Comment
12-Nov

100061137-BLEA0418BGY149

Service
Product

Communication was the vert best I have ever experienced online, dow3n to the hour of delivery. Excellent!

No Comment
12-Nov

100061078-BMFA1176KH006

Service
Product

Service rating : Service was excellent, no hassle with ordering and delivered quickly.
Product: This jumper is an Xmas present for my hubby so not tried it on yet, but have had quite a few other products for him and me and they have been very good quality.

No Comment
12-Nov

100061072-BMEA2423RD038

Service
Product

Service rating : It said next day for delivery but came the day after and was very happy
Product: Excellent product love it

No Comment
12-Nov

100061071-BMGA2889BGY008X

Service
Product

Service rating : Received within a few days and was very happy with the delivery.
Product: This is a Christmas gift for my son so am unable to say too much as he hasn't seen or worn it yet, but it looks and feels very good.

No Comment
12-Nov

100061091-BLVA0320BSK048

Service
Product

The whole process was really easy - the only 'negative' being that I requested next day delivery at 12.30pm (the deadline for next day delivery orders was 2pm) and I did not get this service, the item arrived 2 days later.

No Comment
12-Nov

100061161-BLKF0094BL063

  • Customer also reviewed:
  • 100061161-BLKA1730BBK014
  • 100061161-BLKA1848BK014
Service
Product

Service rating : Easy to navigate website and order products. Kept informed of order being dispatched and given a prompt and accurate delivery time.

However I had to return the products due to misleading descriptions on the website and they were not what I required. Because of the value of the items I returned them by parcelforce to be signed for on receipt (£12.80) which means I wasted my money on ordering items which were incorrectly advertised. A shame as the rest of Bench service and the actual products were very good.
Product: Chilly nights jacket. Bought as described as 'durable and waterproof' but on receiving item the label actually states waterproof for 10 washes. On closer inspection the material is not actually 100% waterproof. The jacket looked great on but did not allow much arm movement at all: when I lifted my arms the entire jacket rose above my shoulders. A shame as it is a stylish looking coat.

Read more
No Comment
12-Nov

100061115-BMYD0050BK01-WH01-GY80X

Service
Product

Product fab and very quick delivery

No Comment
12-Nov

100061056-BLEA3416GY105

Service
Product

Service rating : Really fast delivery.
Product: Excellent quality but rather thin material, great for layering though!

No Comment
11-Nov

100060924-BLFA1212GY006X

  • Customer also reviewed:
  • 100060924-BLFA1266WH001
  • 100060924-BLGA2765GY025
Service
Product
Latest
Service
Product

Service rating : So far been charged 3 times for the same goods, I ordered once and received 2 parcels but been charged 3 times.....
Product: Kept one set of good, returned the duplicate and awaiting refund for bogus charge

13-Nov-2014
I had issues with multiple charging and Parcel despite only of
Ordering once, Bench have dealt with these issue speedily.

Read more
No Comment
11-Nov

100061018-BMLA0143HNY031

Service
Product

incredibly fast delivery

No Comment
11-Nov

100061006-BLEA3488BK014

Service
Product

Service rating : Took a couple of days longer to arrive than stated but good service and nicely packed.
Product: I read the reviews and although normally I am a size 14 and would have bought a large I took the x large and it fits perfectly. Love the funnel neck, I can fit a soft scarf inside when it is windy and be extra warm. Very nice quality.

Read more
No Comment
11-Nov

100061016-BGEK0382PK069

  • Customer also reviewed:
  • 100061016-BGEK0153BBL016
Service
Product

Service rating : Good are excellent value but item was delivered to billing address and left with a neighbour not the delivery address I specified. Emailed customer services but have not yet had a response from bench 7 days later. Actually deliver time was excellent, goods are fantastic just shame about the delivery address mix up and lack of response!
Product: Perfect fit and cosy

Read more


We're sorry to hear that you're disappointed with our customer service.
The email that you sent on the 6th was actually to Amazon, and did not reach our customer service team here at Bench for some time.
We did receive your email this morning, and replied within 30 minutes of our offices opening.

We will wait to hear how you wish to proceed in terms of returning the order,

Kind regards
Bench

e: customercare@shop.bench.co.uk

t: 0161 276 3901
w: shop.bench.co.uk