Welcome to BedroomWorld – the UK’s favourite bedroom store for beds and bedroom furniture.
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Service rating : shocking customer serviceProduct: broke in less than 2 months
Service rating : I still have not received my order, nearly TWO months after payment. Half an hour on the phone, promises they made have STILL not been kept.Product: Several sharp edges, my son has had scratches requiring plasters getting in and out of the top bunk
Service rating : Quick delivery.. good company to deal with..Product: Beautiful bed.. very easy to make.. love it..15-Oct-2015Great company
Service rating : Poor after sales customer service,goods delivered on time,but any problems after ! Good luck with that one.Product: Bed frame is great no problems
Service rating : Delivery on time by helpful peopleProduct: Great product, good value for money!
Service rating : Very good helpful friendly customer service staff.Product: My daughter is thrilled with this beautifully designed bed frame.
Service rating : A warning to others, do not use this company. I had no delivery of the bed I ordered and paid for two and a half weeks previous. Many broken promises of deliveries and terrible customer service, kept on hold for up to an hour at a time, with ignored emails. Worst online company I have ever had the misfortune to deal with.Product: Unable to rate, as never arrived.
Service rating : We asked for a call half hour before delivery as we needed time to get to the premises. Well they did call but they were already at the delivery address. They didn't like waiting for me but hey ho look at the delivery instructions would be my advice. It was hard to get an eta anyway, something your company should look at.Product: Mattress not suitable for any body over seven stone. disappointing as it sounded better in your description. just shows good value doesn't mean good quality.29-Sep-2015Service rating : In general we found them easy to deal with. Two things let them down though, they didn't confirm the order, we had to get back to them and confirm. The most annoying thing though was trying to get them to give you a delivery time. It would have been easier getting an audience with the pope.Product: Mattress very poor quality.
Service rating : Worst customer service I have ever experienced. We placed an order for a double size bed upon delivery it was a single so got the bed taken back straight away. This was 18th of September and I still have not yet received my refund. I now cannot buy a new bed as I need the money back. 35 minutes waiting on the phone twice to get through to someone and didn't feel like the person cared or that I will get my money back. Very disappointed and will pass this on to family and friendsProduct: Have no bed , have no money back!!!
Service rating : Great service and speed...Product: Great item and easy to erect.
Service rating : prompt service, excellent delivery.Product: Exacty what I needed
Service rating : Delivery guys were polite and friendly and were very helpful couldn’t fault the service they gave. Ordering on the phone was a sinch and the lady was very nice and accommodating, and patient with me as I had never ordered a bed from anywhere before. She gave me a lot of useful information about all the problducts. Great service!Product: Divan base is sturdy, easy to put together.
Service rating : Bed came when it was supposed to however for £200 the bed was poor -see below - I'm in the wrong job I thinkProduct: Bed was really poor build divan drawers would not work and we're not fixed together. I had to remove runners and re screw the battens to make it work.
Drawers were in pieces and needed re gluing and clamping
Service rating : Very good guys delivering bed were greatProduct: Yes good service
Service rating : Excellent fast delivery.Product: Slight dent on back of one of the upright pieces. Very good value though and looks very nice. Cannot see it against the wall anyway!
Service rating : My bed didn't turn up. It took me two weeks to get through to your customer services. I tweeted 5 times with no reply. Your Twitter page is full of complaints. Pathetic excuse for a large company. Won't ever use it again.Product: I can't try it because no body bothered delivering it
Very good service like the text that said would be here in next half an hour
Service rating : would have preferred recyclable packagingProduct: well constructed quality materials
Service rating : Very quick & effcient service,delivered on the day & date I requested.Product: Very good sturdy frame,instructions was easy to understand & I put it together by myself in under 2 hours.. Great for a spare room.
Service rating : Efficient fast serviceProduct: Other than incorrect instructions being enclosed very pleased
The delivery drivers were absolutely excellent and should be rewarded for their service, my mother took delivery on my behalf and they helped her by taking all items upstairs.
My mother commented how friendly they were and insisted I tell you.
Service rating : Good communication and kept me informed of delivery status and time. The two guys delivering were very polite and helpful. I would certainly recommend this company and its staff.Product: Good value
Service rating : Easy to work with order was delivered on timeProduct: This is easily the best bed we've ever owned
Service rating : Excellent serviceProduct: Brilliant mattress best sleep I've had in ages , would recommend it. Kept up to date with delivery time slot narrowed down to 1 hour. Driver phoned to say exactly when he was arriving. Great service.
Service rating : I'm quite deaf, but your member of staff was patient and kind and it left me feeling good rather than inadequate. Sorry I didn't get her name; she is to be commended.
Thank you.Product: A great buy for the price and will fold away easily when not in use.
Would have liked to have been able to choose a nice cover for the bed when not in use.