Auctionair Reviews

Consumer ratings of Auctionair

Feedback for www.auctionair.co.uk has been compiled from322 Customer Reviews

  • Feefo member since
  • 20/01/2012
  • Auctionair came out of an experimental trial with British Airways in 2001. It has since processed 1.1 Million sealed-bids that have offered around £250m for 5-star holidays, new tech, upmarket jewellery, cars, motorbikes & selected luxury goods. One in four entrants in the High Bid auctions had a winning bid, saving an average of 51% and one in 58 in the Low Bid auctions at an average 98% discount. The stock is often held by the Auction suppliers, so fulfillment of tangible items can sometimes be on the slow side. Allow 12-20 days unless there has been a problem. There are generally high levels of customer service especially in arranging holidays & breaks and there seems to be plenty of attention to solving problems if they occur.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.auctionair.co.uk
20-Apr-2013

New Apple iPad 4 with retina display (64GB) with Wi Fi & 4G

Service
Product

Service rating : Brilliant, excellent customer service, prompt delivery and trustworthy. Best auction site by far.
Product rating : Brilliant product

No Comment
18-Apr-2013

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : The online automated acceptance and payment method does not ask you what colour you would like or advise you how long delivery will take!
Product rating : Still awaiting delivery.

No Comment
18-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Clear
Product rating : I put in a bid for an item which was easy and straight forward and because i put in more than one bid i got a free speaker for my mobile.You send me a letter saying congratulations you have won.Bit misleading.If you write to people say congratulation tell them why you are writing and what they have won.Got excited about nothing.

Read more
Oh dear - Thanks for letting us know. We can now see that we have actually sent a batch of these free speakers out to customers such as your good self, with the wrong letter enclosed. We have now put the error right. Many apologies for raising your hopes further, but we hope you find the speaker useful in any case.

Best wishes
18-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Jill has virtually become a family friend although we have never met. It's so good to be recognised on the phone.
Product rating : I've not received it yet.

No Comment
17-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Good fun
Product rating : It is quite cute

No Comment
17-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Excellent Company
Product rating : Great surprise and very pleased with the product !

No Comment
17-Apr-2013

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : Beautiful service and very friendly staff that was pleasure to deal with.
Product rating : Nice gadget. Very useful and handy.

No Comment
17-Apr-2013

Melissia Cross Body Bag (in cognac)

Service
Product

Excellent service as always. This time especially flexible - thanks!

No Comment
17-Apr-2013

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : Fun bidding process and smooth transaction. Top service provided by Jill. Thanks!
Product rating : Smart little gadget for very easy listening. Highly recommend.

No Comment
17-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Excellent delivery service
Product rating : Poor sound

Read more
Thanks for letting us know this. We are sorry to hear you were not impressed with the Philips speaker's sound quality. For something small and portable, we had thought it was a pretty good gadget when we chose it. We will be happy to take it back again if it is no good to you.

Best wishes
17-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Always a variety of choice, easy to use site, quick communication, fast delivery.
Product rating : good clear sound, handy to carry round, good quality unit.

No Comment
16-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : The service was ok
Product rating : The service was good

No Comment
16-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Excellent operation.
Product rating : Great winnings

No Comment
16-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Superb idea took a few goes to work out a strategy all in all a very professional outfit well run.
Product rating : This is a smashing little speaker, being slightly deaf I have to use headphones,but I plugged this little speaker in instead of headphones and I can now hear tv with speaker on arm of chair

Read more
So glad its helpful and really glad you like it! Thanks for the comment.

Best wishes
16-Apr-2013

Philips Blu-Ray 5.1 Home Theatre Kit - model: HTS3541-05

Service
Product
Latest
Service
Product

Service rating : easy to use
Product rating : just what I wanted

16-Apr-2013
good

Read more
No Comment
16-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Could be sent a confirmation of whether our auction won/lost.

No Comment
10-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Easy to work and nice things to bid for.
Product rating : It hasnt arrived!

No Comment
10-Apr-2013

Spanish weekend for two at the famous Mercure Plaza de Espana hotel, Madrid

Service
Product

I originally won this lot in 2010 but Jill let me keep it on ice until now as i wasn't ready to travel.

Read more
shshsh. Don't tell anyone - its breaking the rules!

Best wishes
10-Apr-2013

2 nights in a tree house in Sweden

Service
Product

Service rating : personal, friendly and always helpful
Product rating : experience of a lifetime

No Comment
08-Apr-2013

Nine nights exploring Shimla, Dharamshala, the Himalaya Foothills & Amritsar in India

Service
Product

Service rating : Have used before, so gave me confidence of excellent service and quality if offers
Product rating : Fabulous, worked like clockwork, we added 5 days for a trek which was also outstanding, gave us a privileged view of Indus, guides all outstanding.

No Comment
08-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Great!

No Comment
04-Apr-2013

7 nights at Treasure Beach Hotel, Barbados

Service
Product

Service rating : Efficient and professional.
Product rating : Below expectation of 'luxury.'

No Comment
02-Apr-2013

Kampala Leather Laptop Handbag with iPad Pocket

Service
Product

Service rating : Auctionair - Jill and Phil especially - epitomise excellent customer service. I have used Auctionair for many years, and will continue to do so.
Product rating : My Mum loved the handbag! Great quality, form and function.

No Comment
21-Mar-2013

Luxury Boston holiday staying at Condé Nast Gold List-er: the classic Taj Boston - 4 nights for 2 people (5 star)

Service
Product

Service rating : Very helpful but I have to remind the account dept that the deadline for the payment has arrived.
Product rating : Excellent trip. Great hotel and location. Excellent concierge service.

No Comment
21-Mar-2013

Opera dining experience for two at Bel Canto, London

Service
Product

Service rating : Great service, very helpful team.
Product rating : A wonderful evening, good food, great singers.

No Comment