Auctionair Reviews

Consumer ratings of Auctionair

Feedback for www.auctionair.co.uk has been compiled from 345 Customer Reviews

  • Feefo member since
  • 20/01/2012
  • Auctionair came out of an experimental trial with British Airways in 2001. It has since processed 1.1 Million sealed-bids that have offered around £250m for 5-star holidays, new tech, upmarket jewellery, cars, motorbikes & selected luxury goods. One in four entrants in the High Bid auctions had a winning bid, saving an average of 51% and one in 58 in the Low Bid auctions at an average 98% discount. The stock is often held by the Auction suppliers, so fulfillment of tangible items can sometimes be on the slow side. Allow 12-20 days unless there has been a problem. There are generally high levels of customer service especially in arranging holidays & breaks and there seems to be plenty of attention to solving problems if they occur.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.auctionair.co.uk
30-Sep-2012

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : Verry Professional and easy to use
Product rating : Excellent holidays and gifts. Good quality products

No Comment
28-Sep-2012

Weekend break for two at The Goring Hotel (5-star)

Service
Product

Service rating : when you have successfully used your winning bid,the next time its on offer the item seems to have reduced ie no champagne on arrival etc.
Product rating : excellent great room,but we were told we were lucky to have obtained this room,so we are not sure if, there is a next time what the room would be like.friendly staff great location

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No Comment
27-Sep-2012

Four nights at Borgo Storico Seghetti Panichi in Italy (5-star)

Service
Product

Service rating : very good but with the proviso below.
Product rating : with one proviso...the impression was that tranquility was one of the features promoted, it came as a surprise to find the hotel situated very close to a small industrial town.

No Comment
27-Sep-2012

Three nights in a double room at Dromoland Castle, Ireland

Service
Product

Service rating : I have always had a friendly helpful service. There is a need to check out prices on some items as they can sometimes be bought online, or directly from suppliers, very reasonably without going through the bidding process.
Product rating : Dromoland Castle is splendid and we were upgradedto a magnificent stateroom - so a very special break! Be warned, though, Dromoland is geared for the American market and though we did very well on the nightly rate, other services (food, drinks, golf, beauty treatment etc) are very very expensive. We had a lovely time.

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No Comment
27-Sep-2012

Four nights overlooking Lake Garda at Hotel Villa Arcadio in Salò, Italy

Service
Product

Service rating : A great way to buy at, potentially, a bargain price. Excellent customer service.
Product rating : A first rate, small, boutique hôtel. Great service, situate in the hills above the lake with stunning views.

No Comment
27-Sep-2012

Four nights at 5-star Italian retreat Borgo Storico Seghetti Panichi

Service
Product

Service rating : No queries or complaints
Product rating : Not quite 5 star

No Comment
10-Sep-2012

Blackbox i10 noise-cancelling earphones for 'iThing'

Service
Product

Service rating : Too much emphasis on holidays perhaps
Product rating : Inability to control ipod irritating. Not very loud

No Comment
04-Sep-2012

Chance to explore Tallinn, Estonia on a two night Swissotel getaway for two (5-star)

Service
Product

Service rating : They are effecient but often expensive!!
Product rating : Tallin is a wonderful town ,however on thisoccasion I wasted the booked package as I found and are currently on a cruise of all the Baltic ports which is /was better value!!

No Comment
03-Sep-2012

Avalanche diamond earrings by Hot Diamonds

  • Customer also reviewed:
  • Rainstorm diamond pendant by Hot Diamonds
Service
Product

Service rating : very professional,approachable
Product rating : smaller than expected

No Comment
03-Sep-2012

Luxury Boston holiday staying at Condé Nast Gold List-er: the classic Taj Boston - 4 nights for 2 people (5-star)

Service
Product

Service rating : The process to book was not too bad although it did take a few days and emails. The staff were friendly and helpful.
Product rating : The hotel was disappointing for the standard that I had imagined based on the information from Auctionair and the hotel's website. I am unlikely to bid for hotels in the future using the website.

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No Comment
03-Sep-2012

Glitter Bean necklace by Babette Wasserman

Service
Product

Service rating : Punctual and informative service
Product rating : Product as discription

No Comment
22-Aug-2012

Picture frame by Links of London (6 x 4")

  • Customer also reviewed:
  • Picture frame by Links of London (8 x 10")
Service
Product

Service rating : It took ages to find someone to be able to pay.
Product rating : It was a nice item, but not as cheap as it could have been. I thought the postage was too much.

No Comment
22-Aug-2012

Blackbox i10 noise-cancelling earphones for 'iThing'

Service
Product

Service rating : I have used this site twice for products I have won. I have found them to be genuine and helpful. Even if things do not always go to plan, I have found the people at Auctionair very keen to put things right. Would not hesitate in recommending this site.
Product rating : Very happy with the product. Length of waiting for it to arrive could be reduced.

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No Comment
21-Aug-2012

Wimbledon cufflinks by Babette Wasserman

Service
Product

Very good communication

No Comment
20-Aug-2012

Cross Body Shopper from knomo (model: Oria)

Service
Product

Good experience except for high shipping charges which weren't disclosed until after my purchase

No Comment
20-Aug-2012

Apple iPad 3 (64GB) with Wi-Fi & 4G

Service
Product

Service rating : A super site and genuine winning chances,give it a try you won't be disappointed
Product rating : Excellent product at a super price

No Comment
20-Aug-2012

Light-weight luggage trolley by knomo London (model: Serra)

Service
Product

Always efficient

No Comment
07-Aug-2012

Chance to explore Tallinn, Estonia on a two night Swissotel getaway for two (5-star)

Service
Product

Service rating : As always the process is simple and quick.
Product rating : If you have not been to Tallin you must go.... Beautiful City ... nice people... The Hotel is outstanding and worth the money... We will be returning there again next year.

No Comment
06-Aug-2012

Picture frame by Links of London (6 x 4")

Service
Product

The service is always efficient and the staff are extremely pleasant and helpful.

No Comment
31-Jul-2012

Three Nights in the Big Apple - at the legendary 5 star Pierre

Service
Product

Service rating : A wonderful, elegant hotel, perfect location, with quiet interiors and outstanding service.
Product rating : A great value - Auctionair took care of all of the details exactly as described - thank you for a wonderful weekend!

No Comment
31-Jul-2012

Wheeled cabin case by knomo in purple

Service
Product

Service rating : Goods arrived within 4 days of us agreeing to take the bid and paying. Agree with the comment that one should be able to pay on-line.
Product rating : Its the colour my wife likes. Looks good but the real test will be when she takes it on holiday for the airline to accept it and it to stand up to use.

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No Comment
30-Jul-2012

Maxi zip round clutch bag by Anya Hindmarch

Service
Product

Service rating : Always friendly and will help when needed
Product rating : Present and was nice I like auction air and most of the products they provide a letter verifying authenticity and value of products often would be helpful though

No Comment
23-Jul-2012

Weekend for 2 in Zurich at Swissôtel Zurich, Switzerland

Service
Product

Service rating : Very helpful both with making the payments and thebooking
Product rating : very well placed hotel, bathoom a little strange as there was a clear window straight onto the bedroom, no blind or anything. Staff extremely helpful. Could have done with better breakfast service/selection but overall very good hotel would stay there again

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No Comment
23-Jul-2012

Two night break for two at the Grand Jersey Hotel (5-star)

Service
Product

Service rating : the service is good and responsive
Product rating : the hotel was not at all prepard. they gave as lover standard room . only when we said we shoudl have higher they have changed it
thye wanted tocharge us as well for the transfer form the airport.
generally- very poor service

No Comment
19-Jul-2012

Two night break for two at the Grand Jersey Hotel (5-star)

Service
Product

Service rating : everything was done well
Product rating : hotel very good with excellent facilities and staff very accommodating. Transport arrangements worked well.

No Comment