Auctionair Reviews

Consumer ratings of Auctionair

Feedback for www.auctionair.co.uk has been compiled from322 Customer Reviews

  • Feefo member since
  • 20/01/2012
  • Auctionair came out of an experimental trial with British Airways in 2001. It has since processed 1.1 Million sealed-bids that have offered around £250m for 5-star holidays, new tech, upmarket jewellery, cars, motorbikes & selected luxury goods. One in four entrants in the High Bid auctions had a winning bid, saving an average of 51% and one in 58 in the Low Bid auctions at an average 98% discount. The stock is often held by the Auction suppliers, so fulfillment of tangible items can sometimes be on the slow side. Allow 12-20 days unless there has been a problem. There are generally high levels of customer service especially in arranging holidays & breaks and there seems to be plenty of attention to solving problems if they occur.

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Reviews

DateProductRatingCustomer ReviewReply from www.auctionair.co.uk
14-May

Eight nights of luxury at Taj Vivanta Bentota, Sri Lanka

Service
Product

Service rating : Jill handled all the arrangements beautifully including airport pick up and late check out, there were absolutely no problems with the arrangements whatsoever.
Product rating : Overall, the Hotel is just short of superb. Staff are very good and welcoming, and nothing is too much trouble, he only downside is that some of the waiters appear to be a bit inexperienced for a 5 star hotel.

The hotel itself is still undergoing refurbishment, with a number of areas out of commission. Although work was ongoing, it did not intrude too badly. When the work is finished, the hotel will be a sea of Tranquility.

Room was excellent and kept wonderfully clean and fresh by the staff.

I will go back!!

Regards

Brian Toner

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No Comment
13-May

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : just wish i could be more succesful
Product rating : it does not work

Read more
Thanks for the message. First of all please send the speaker back as soon as you can and we'll get it checked over and/or replaced. We can't refund you of course, because it was free! We ran a quick analysis on your bidding since you first began with us and although we would hope you will soon have some more wins, we don't think you are doing that badly. Excluding the speaker in question, the value of all the items you have won comes to £1,310, which you purchased for £234, saving 82%. When you take all your entry fees into account, that makes your return on investment 30%. What you need now of course, is to win the Range Rover or the Aston Martin or some other big ticket item and then your stats really will be in great shape for many years to come!

Best wishes
11-May

Seven nights at the 'Grande Dame' of Cyprus, Anassa

Service
Product

Service rating : Friendly, professional, patient and helpful customer service.
Product rating : The best hotel I have and am ever likely to stay in.

No Comment
08-May

Chance to explore Tallinn, Estonia on a two-night Swissôtel getaway for two

Service
Product

Service rating : The Team at Auctionair have done it again. This is the third short break that we have acquired through them. Their choice of hotelis excellent and the service that we get from these hotels show the high regard that exists by the staff of these hotels for clients coming from Auctionair.
Product rating : My wife & I enjoyed Tallinn immensely . We loved the Old Town. The hotel was first class. The food in Tallinn was very good & very good value. The people were abolutely delightful. They were friendly, polite & very good humoured.
We will defintely visit again.

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No Comment
07-May

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : very quick delivery
Product rating : works well with iPad mini but most suited to iPhone or similar.

No Comment
07-May

Philips HD camcorder - model: CAM110RD-00

Service
Product

Service rating : Very good price and easy to order.
Product rating : Very impressed by the quality and ease of use.

No Comment
07-May

Helena Bag in Lizard Teaberry

Service
Product

Service rating : I am always happy with the service The team at Auctionair is always helpful & efficient.
Product rating : The Bag has arrived well Packed, but has tended to have a bit of a musty smell. It may have been boxed up for quite a long period..

No Comment
07-May

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Good communicates who inform but do not hassle - v efficient service as well as enterprising.
Product rating : Bid for and won a tip-tilt radio which is excellent and even a grand-dad could set it up without reference to grand-geeks! The mobile speaker for iPhone or iPad (freebie) is also a great facility for travelling; unfortunately the grand-geeks keep borrowing it!!

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No Comment
07-May

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : first class, easy to understand site.
Product rating : £90 pounds worth for £20.

Can't be bad.

No Comment
07-May

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Excellent but can sometimes over market and over bombard you with promotional emails.
Product rating : Very good.

No Comment
05-May

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : A great site, easy to use - unfortunately not as popular as it used to be as each low bid auction now lasts for months instead of weeks.
Product rating : Have not opened the box yet!

No Comment
01-May-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : I have placed bids for a long time but unfortunately I have not ket won a reward.
Product rating : I have not yet used the portable speaker but intend to use the equipment in the near future

No Comment
01-May-2013

Two night break for two at the Grand Jersey Hotel (5-star)

Service
Product

Service rating : Excellent
Product rating : We had a wonderful time at the Grand Hotel, actually it was a three night break - decided to take an extra day - all the staff were accommodating and good in taking care of us. Another friend who was there too - separate booking - was delighted too.

No Comment
01-May-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Won one auction and was good value
Product rating : Speakers only work erratically. Waste of a gift. Not in use

Read more
Thanks for the comment. Really sorry to hear that the speaker disappoints. We will give you a call to find out if it is faulty and if it needs to be replaced, because most of the feedback on this has been pretty positive. Glad your other win was a success though! All the best

Best wishes
30-Apr-2013

Philips Speaker iThing Dock - model AD313-05

Service
Product

Service rating : Always excellent service
Product rating : Good product for the price!

No Comment
29-Apr-2013

Golfing for 2 at Manor House Hotel & Golf Club, Wiltshire

Service
Product

Service rating : Jill was so helpful and organised everything really well.
Product rating : The service and food at the hotel was excellent and the golf course was really interesting and well looked after, particularly just coming out of the winter. The food portions at the club house were large (!) and the food was basic but tasty. All in all we were so pleased to have had a successful bid and if this lot is available in the next catalogue then we would bid on it again.

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No Comment
29-Apr-2013

Kyoto iPad/Tablet Soft Leather Cross-body Bag

Service
Product

Service rating : Excellent company with some fine items for auctioning. Have previously won an iPhone3 in the Low Bid, and purchased some jewellery. All products received in good condition, thank you.
Product rating : Item received promptly - thank you. This is a gift but won't be gifted until early June. Bag is good.

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No Comment
29-Apr-2013

7 nights at Treasure Beach Hotel, Barbados

Service
Product

Service rating : Brilliant Company, excellent, friendly and efficient staff.
Product rating : Absolutely brilliant best holiday ever.

No Comment
29-Apr-2013

US President's watch by Jorg Gray

Service
Product

I have used the Auctionaire team on many occasions both for holidays and goods and have always found the service excellent and what I have bid for is exactly what was delivered so never any dissappointment.

No Comment
29-Apr-2013

Three nights for two at the Taj Palace, Marrakech

Service
Product

Service rating : very helpful in explaining everything
Product rating : lovely hotel

No Comment
24-Apr-2013

Q2 Tip & Tilt Internet Radio

Service
Product

very helpful

No Comment
24-Apr-2013

Q2 Tip & Tilt Internet Radio

Service
Product

V good service

No Comment
23-Apr-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Easy to use site with good information to guide purchases

No Comment
22-Apr-2013

7 nights at Treasure Beach Hotel, Barbados

Service
Product

Service rating : once again the whole process was handled very well from bid to acceptance and extra's like transfers were provided on request.thanks
Product rating : great hotel and all services provided as promised

No Comment
22-Apr-2013

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : ok service
Product rating : I could not figure out how it works with the ipad. It turnis out that it does not...Pitty they dont say this at the outset. For me now it is almost useless. thank you.

Read more
Many thanks for the comment. We are very sorry to hear the Q2 does not meet your needs. I think this is the one you won by Low Bid, so at the £8 purchase price you may not want a refund, but if you would like to give Jill a call, we might be able to arrange to take it back and try to give some credit against something else if you like? We will also take a look at the lot description re iPads as well. Thanks again.

Best wishes