Auctionair Reviews

Consumer ratings of Auctionair

Feedback for www.auctionair.co.uk has been compiled from 345 Customer Reviews

  • Feefo member since
  • 20/01/2012
  • Auctionair came out of an experimental trial with British Airways in 2001. It has since processed 1.1 Million sealed-bids that have offered around £250m for 5-star holidays, new tech, upmarket jewellery, cars, motorbikes & selected luxury goods. One in four entrants in the High Bid auctions had a winning bid, saving an average of 51% and one in 58 in the Low Bid auctions at an average 98% discount. The stock is often held by the Auction suppliers, so fulfillment of tangible items can sometimes be on the slow side. Allow 12-20 days unless there has been a problem. There are generally high levels of customer service especially in arranging holidays & breaks and there seems to be plenty of attention to solving problems if they occur.

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Reviews

DateProductRatingCustomer ReviewReply from www.auctionair.co.uk
10 Hour(s) ago

Philips O'Neill Bend Headphones in red

Service
Product

A very smooth and helpful operator

No Comment
14 Hour(s) ago

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : I'm pleased with their sending me an email instead of phoning. I told them I had a speech problem and apparently they took note of that.
Product rating : I've had a broken wrist and not been able to handle it yet!

No Comment
32 Hour(s) ago

Q2 Tip & Tilt Internet Radio

Service
Product

Service rating : received phone call to say in the running for item then received another to say I had won it. Very pleased
Product rating : Works well,would like more space for pre-sets.not able to find the one station I would like to listen to.

No Comment
17-Jun

Marseille Wheeled Trolley in Terracotta

Service
Product

Service rating : good opportunities to get quality products
Product rating : good product

No Comment
15-Jun

5-star Whisky & Cheese Tasting in London for two

Service
Product

Always easy :-)

No Comment
13-Jun

Three nights for two at the Taj Palace, Marrakech

Service
Product

Service rating : Helpful service from Auctionair
Product rating : Great hotel to stay

No Comment
10-Jun

Half Size Leather Handled Champagne Bath by Culinary Concepts

Service
Product

Service rating : Good initial response, as always.
Product rating : As of 10th June I have not received the product.

No Comment
10-Jun

New Apple iPad 4 with retina display (64GB) with Wi Fi & 4G

Service
Product

Service rating : Excellent, personable service - as usual.
Great company, great people, great fun.
Product rating : It is an iPad - need we say more? ;-)
Well, yes ... when is the 128GB model being auctioned?!

No Comment
10-Jun

Philips O'Neill Bend Headphones in white and grey

Service
Product

A very well run business providing a slick service with a good selection of auction items.

No Comment
05-Jun

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Interesting product availability & good fun bidding!
Product rating : As a product, quality good, but would be better if rechargeable.

No Comment
05-Jun

Two nights for 2 people at Manor House Hotel in Castle Combe, Wiltshire

Service
Product

Service rating : Very efficient and friendly service
Product rating : A few customer service issues and the Michelin star restaurant was a little disappointing and inconsistent. But a beutiful building, great location and a very relaxing place as a base to explore the area

No Comment
05-Jun

Four nights at 5-star Italian retreat Borgo Storico Seghetti Panichi

Service
Product

Service rating : Efficient
Product rating : Somewhere between good and fair.Definitely not a 5-star property and the fact that we could not have dinner on site 2 of the four nights might have been explained to us ahead of time.Staff were very friendly and helpful.

No Comment
05-Jun

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Easy to understand. Good offers and fair
Product rating : As anticipated

No Comment
05-Jun

5-night safari at Kruger National Park, South Africa

Service
Product

Service rating : Very satisfied
Product rating : Absolutely superb

No Comment
05-Jun

Three exquisite nights at Villa Mangiacane with Tuscan views over Florence (5*)

Service
Product

Service rating : the whole holiday & villa experience was excellent.
Product rating : as above......as soon as i can justify the expediture i will bid in the auction

No Comment
05-Jun

Four nights at 5-star Italian retreat Borgo Storico Seghetti Panichi

Service
Product

Service rating : Auctionair offer a wide range of interesting products that are mostly excelent
Product rating : Unfortunately this break did not live up to its 5* rating

No Comment
04-Jun

Weekend for two at the famous Mercure Plaza de Espana, Madrid

Service
Product

Service rating : Very good service
Product rating : Hotel ok but a 4 star should have a restaurant open in the evening and the shower did not work!

No Comment
03-Jun

7 nights at Treasure Beach Hotel, Barbados

Service
Product

Service rating : Always good
Product rating : Great location, lovely beach, rooms starting to look a little tired but food and staff were excellent.

No Comment
03-Jun

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : Excellent Company, enjoyed some fantastic holidays, hotels, drink and food.
Product rating : Unexpected and an appreciated surprise.

No Comment
03-Jun

3-in-1 Crystal Pear Snake Earrings by Babette Wasserman

Service
Product

Service rating : good variety
Product rating : Postage was quite high I though for a small item.

No Comment
03-Jun

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : I find Auctionair's methods very clear, it's easy to bid (not always easy to win!) and even an old stager like myself can get a lot of pleasure from viewing the goods on offer.
Product rating : I was surprised at the speed with which the portable speaker arrived, and have already found it quite useful.

Read more
No Comment
03-Jun

Rubi Dome Zip Top Leather Bag by knomo of London

Service
Product

Service rating : I think England should change certtain members of their One Day cricket team!!
Product rating : Nice bag.

No Comment
23-May-2013

6-night safari with Orient-Express in Botswana

Service
Product

Service rating : Nothing was too much trouble and my request that we should extend time spent at the three camps was dealt with with great efficency.
Product rating : We extended our trip to 11 days which, although adding to the cost was undoubtedly a massive advantage.
We loved all three camps and were hugely impressed by the immaculate service--and by the hugely knowledgable guides.
164 different birds--leopards nearly every day--hunting wild dogs--masses of Elephants--Roan Antelope--huge Kudus-etc.etc. and wall to wall sunshine !!
Bliss.

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No Comment
14-May-2013

Eight nights of luxury at Taj Vivanta Bentota, Sri Lanka

Service
Product

Service rating : Jill handled all the arrangements beautifully including airport pick up and late check out, there were absolutely no problems with the arrangements whatsoever.
Product rating : Overall, the Hotel is just short of superb. Staff are very good and welcoming, and nothing is too much trouble, he only downside is that some of the waiters appear to be a bit inexperienced for a 5 star hotel.

The hotel itself is still undergoing refurbishment, with a number of areas out of commission. Although work was ongoing, it did not intrude too badly. When the work is finished, the hotel will be a sea of Tranquility.

Room was excellent and kept wonderfully clean and fresh by the staff.

I will go back!!

Regards

Brian Toner

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No Comment
13-May-2013

Philips SBA1610/00 Portable Speaker

Service
Product

Service rating : just wish i could be more succesful
Product rating : it does not work

Read more
Thanks for the message. First of all please send the speaker back as soon as you can and we'll get it checked over and/or replaced. We can't refund you of course, because it was free! We ran a quick analysis on your bidding since you first began with us and although we would hope you will soon have some more wins, we don't think you are doing that badly. Excluding the speaker in question, the value of all the items you have won comes to £1,310, which you purchased for £234, saving 82%. When you take all your entry fees into account, that makes your return on investment 30%. What you need now of course, is to win the Range Rover or the Aston Martin or some other big ticket item and then your stats really will be in great shape for many years to come!

Best wishes