Aspace Review

Anonymous Customer wrote on 16-Aug-2011

Everything went great until they took the details of my credit car. Then it was disaster after disaster:
my credit car was debited 8 times in error
it took them almost a week to sort it out (during this my, my card was blocked for all other transactions, so it caused me a lot of problems)
they put an insulting note about me in their system
I was sent a text message advising me that my delivery would be with me within a 3hour time slot - when the delivery van arrived, it ws too big to park anywhere in the area so they managed to say it was my fault and I should have contacted the townhouse : how on Earth should I have guessed
In the end they delivered but did not assemble the furniture
They arranges for someone to assemble it - he called me to say he was leaving his place exactly at the time he was supposed to arrive; he arrived 1hour late
They forgot to give me the assembly instructions of one of the smaller pieces (I called and they e-mailed it to me right away: that was good)
Lastly, one of the pieces I was advise to assemble my-self turns out to be broken - I can't wait to test the after-sale service.

So the overall impression is that I shall never go again and I tell the story to everyone I know and discourage them to ever go to Aspace. The funny thing is that I get a lot of similar stories. Great product but appalling service. I hear Feather and Black is MUCH better.