Anonymous Customer wrote on 16-Aug-2011
Everything went great until they took the details of my credit car. Then it was disaster after disaster:
my credit car was debited 8 times in error
it took them almost a week to sort it out (during this my, my card was blocked for all other transactions, so it caused me a lot of problems)
they put an insulting note about me in their system
I was sent a text message advising me that my delivery would be with me within a 3hour time slot - when the delivery van arrived, it ws too big to park anywhere in the area so they managed to say it was my fault and I should have contacted the townhouse : how on Earth should I have guessed
In the end they delivered but did not assemble the furniture
They arranges for someone to assemble it - he called me to say he was leaving his place exactly at the time he was supposed to arrive; he arrived 1hour late
They forgot to give me the assembly instructions of one of the smaller pieces (I called and they e-mailed it to me right away: that was good)
Lastly, one of the pieces I was advise to assemble my-self turns out to be broken - I can't wait to test the after-sale service.
So the overall impression is that I shall never go again and I tell the story to everyone I know and discourage them to ever go to Aspace. The funny thing is that I get a lot of similar stories. Great product but appalling service. I hear Feather and Black is MUCH better.
Aspace wrote on 24-Aug-2011
Thank you for taking the time to feedback after what has been an awful experience with Aspace.
I am truly very sorry that there were numerous problems with authorising the payment from your card, this is by no means a normal occurrence. However, I understand the huge implications this would have had on everyday life and our Accounts Department has looked in to the problems that arose to ensure we do not encounter similar problems in the future. I am alarmed to hear that unsatisfactory and subjective notes were left on our system, this is unacceptable and I can assure you that no malice was intended.
From reviewing the order, I can see that we did fail to notify you fully of the arrangements/requirements needed to allow the 2 man delivery service to run smoothly. This is a failure on our behalf and I am sorry that any implication to this being your fault was made. Our delivery teams do have guidelines that are necessary for them to follow and I understand this took up a lot of your time on the day of delivery and again when the goods were due to be assembled.
Can you please advise me of the best time and contact number for you so I can arrange a call to discuss the damaged items?
Once again, please accept my apologies that Aspace have let you down in so many ways.
Assistant Customer Service Manager
Other reviews relating to this order
|Review of||Rating||Customer Review|
|WE assembled the bed according to the instructions and the first time I rolled it, it broke down.|