Despite occasional urges to send them all to the workhouse we think most parents agree with us that our children still deserve their own special space: a space where they can play, study, plot & dream!
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Products look good quality (although not all unpacked yet) but delivery was poor (had to wait for two deliveries as part of first one was "misdirected" by courier and eventually had to pick up one item from the store!) and customer service a bit lacking as we were not kept in the loop regarding deliveries and had to make a lot of calls to ensure everything was delivered. Not worth the delivery charge.
Excellent customer service right through from initial ordering to delivery and assembly. Were even able to improve on initial delivery estimate.
Fantastic website and excellent delivery
Ordering online was easy and delivery was straightforward.
Nice product, however it was a shame that the assembly instructions were not included and I had to chase them up (the store emailed them which was a speedy resolution, but should not have happened in the first place)
Great product and quick delivery with great communication at every step.
Rug was delivered on the day informed however this should be noted to your couriers. The rug was thrown in it's packaging over the side gate and left on the grass! The packaging was also opened at one end exposing the rug. It was there two days before we found it as I was about to chase the order, thankfully we had had a dry spell so the rug wasn't damaged!
I have rated service as poor due to two items being damaged in transit. My recommendation to ASPACE would be to review their packaging before des patching items for delivery. A Huge shame as otherwise good service and excellent product range.
Lovely products and good service. Delivery charge is quite high though. I would expect it to be free when you spend over a certain amount.
Absolutely delighted with our furniture. Well made, well packaged. 10/10
All great except the first email after I placed the order was slightly confusing and suggested I might have to wait 4 weeks to be contacted about delivery which was not the case and contact quickly followed to confirm a 2 week delivery date.
Fabulous service and prompt delivery!
Great quality products and speedy delivery.
The wrong items was sent and the company wanted to make me wait a further week for the right item to be sent! I had to insist on an early delivery.
A shorter delivery slot would be better as a company for children and mums not able to wait in all day for a delivery. Or a call 1hr before so can get home.
Fabulous service and excellent delivery. Will shop with you again. Thank you!
Product was good, although it took 4 months to be delivevered. Kept up to date sometimes, but not always. Part was broken on delivery, though it was with us 48 hours later. Would probably use again, although probably would not recommend them to other people due to the problems we had
Easy to use website, fast delivery and wonderful, quality products!
Order took 3 1/2 weeks to come as one item in order was missing. When I rang to ask if as a good will gesture they could refund my postage and ship the items already in stock they refused. When the order was ready to be posted (Thursday I spoke to someone) they said they would courier it early the next week as it was a busy time of year - only after further complaining they couriered it that week. The lady I spoke to at Aspace customer service was not sympthetic or very polite and very disappointed in the poor service given my order was over £100.
Efficient and reliable as usual. Thank you.
Exceptional delivery service with a e-mail to give a more definite time slot on the day.