Andertons Music Reviews

Consumer ratings of Andertons Music

Feedback for www.andertons.co.uk has been compiled from 15851 Customer Reviews

  • Feefo member since
  • 31/10/2011
  • Andertons Music Co. is a family run musical instrument retailer with nearly 50 years of experience serving the music community in the UK. From our Guildford music store and our online musical instrument shop, we offer musicians a huge selection of guitars, amps, drums, pianos, keyboards, synthesizers, recording equipment, PA systems, music accessories and more - all at competitive prices. We take pride in offering a high level of customer service at Andertons, but don't take it from us! Visit our feefo page to see recent accounts from happy customers. You will soon see why we are known as the Musicians' No.1 Superstore!

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Reviews

DateProductRatingCustomer ReviewReply from www.andertons.co.uk
24-Jul

Focusrite Scarlett Studio Bundle - All you need to Record at Home

  • Customer also reviewed:
  • Stagg Economy Boom Mic Stand - Black

Always excellent service!

No Comment
24-Jul

Fender American Special Jazzmaster Guitar in Black

Initial email was curt and and a bit impolite but customer service after that by phone was good.

No Comment
24-Jul

Second Hand Love Pedal Pickle Vibe Pedal (No Box)

Brilliant

No Comment
24-Jul

TC Electronic Corona Mini Chorus

  • Customer also reviewed:
  • TC Electronic Hall of Fame Mini Reverb Guitar Pedal

Fast delivery, good communication

No Comment
24-Jul

Decibel Eleven Switch Dr MIDI Controller & Loop Switcher

Excellent. Fast delivery and good price.

No Comment
24-Jul

Sterling by Music Man Sub Silo 3 in Black with Maple Fretboard

After having to phone up on 3 separate occasions regarding a confirmation email to only be told "You'll receive it in the next 15 minutes".

The first occasion: I spoke to a very nice gentlemen who had to pass me on to the supervisor/manager in the end due to some problem. I was told by this Manager that I would receive an email in the next 5 minutes; to subsequently not receive this email in the next 5 minutes because Andertons had closed. Christ sake. It would seem someone wanted to leave work early and decided to make any old excuse up to get rid of me.

The second phone call I was told the exact same thing. Ridiculous.

The third and final phone call I spoke to a fantastic chap who told me I would receive my email in the next 5 minutes and if I didn't to phone up again; luckily the email did appear in the next 5 minutes.

Overall I thought the level of customer service was very poor and I won't be ordering from them again.

Read more
No Comment
24-Jul

Line 6 Replacement JTV James Tyler Variax Battery

Efficient service. Like the staff they employ and the prices are competitive. Knowledgeable and helpful but not pushy.

No Comment
24-Jul

Orange Crush Pro CR120H 120W Guitar Amp Head

Very fast and good customer service.

No Comment
24-Jul

Alto ZMX862 6-Channel Mixer

I asked a technical question and got a very detailed answer giving exactly the answer I neede to enable me to correctly purchase the mixer. Other shops got it wrong.

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No Comment
24-Jul

Gibson Firebird V 2010 in Classic White

Bit of mixed feelings about this particular purchase, to be honest. I've put 'Good', because I'm such a nice guy, I don't want to tarnish Anderton's reputation with a big red 'Poor' rating. Really, if there was a 'Neutral', I'd have chosen that

I was called by Andertons, the day after I ordered it. They advised me that there were couple of marks on the headstock, where a security tag had been on it in the shop. "Other than that, it's immaculate" were the exact words.

Ok, great, no problem, I said. I understand. That's why it cost a bit less than a new one, and I specifically wanted a 2010 Firebird V without the silly 12th fret anniversary inlay on the new ones. I can handle a couple of marks...

The guitar came, and yes, it's absolutely great. As described, except that the guitar's nut has clearly been replaced. What looks like the damaged factory Gibson nut was included in the case, and it looks like a decent job has been done. Didn't hold tune very well, but then they often don't from the factory either. A bit of lube sorted that... The nut is a different colour from the original Gibson ones, so it's pretty obvious some work has been done.

I'm not unhappy the nut was replaced, but you could have told me... full disclosure and all that. Especially since you called me to tell me about the other little issues with it..

I didn't buy it with the thought of selling it one day, but I'm going to have to mention in any ebay listing that it's not in original condition, because the nut's been replaced...

I didn't consider it a big enough deal to mention at the time, but if you're going to send emails asking for feedback, then I'll give it...

Other than that, it's great.

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No Comment
24-Jul

B Stock: Yamaha THR10C Classic Blues Guitar Amp

Andertons service was very fast, I ordered late in the afternoon and it was delivered next day.

No Comment
24-Jul

Toontrack EZDrummer 2

Given very good a dice and service

No Comment
24-Jul

Line 6 DT25 Tube Head

  • Customer also reviewed:
  • Andertons Pro Sound 6.3mm Jack to Jack Speaker Lead 1.5m
  • Stagg Male to Female XLR Mic Cable 6m
  • etc.

I found the staff to be very knowledgeable and helpfull

No Comment
24-Jul

Squier Classic Vibe 50s Tele | Butterscotch Blonde | Blackguard

I had to juggle the dispatch/ delivery time and this was handled brilliantly as were all questions about stock.

No Comment
24-Jul

Charvel Desolation Series DS-1 in Flat Black with Floyd Rose

  • Customer also reviewed:
  • Roto Yellow Strings

Good service. Took som time for your response on the e-mail but it was OK.

No Comment
24-Jul

Epiphone G-400 PRO SG Left Handed in Cherry

  • Customer also reviewed:
  • Andertons Pro 10 Gig Bag for Electric Guitar

Excellent service. Website easy to use. Great choice of lefthanded guitars. Would definitely recommend and will be purchasing from again.

P.S. Thank you for the free guitar gig bag.

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No Comment
24-Jul

Focusrite Scarlett 2i2 | 2 In 2 Out USB2 Interface

  • Customer also reviewed:
  • Numark HF125 Headphones Promotional Use Only

Very fast delivery

No Comment
23-Jul

BOSS VE-2 Vocal Harmonist Stomp Box

  • Customer also reviewed:
  • Line 6 Relay G30 Digital Wireless Guitar System

good service, had to return a product but tried another which I bought!

No Comment
23-Jul

Levy 2 inch Polyester Hendrix Strap

Friendly reception, efficient booking-in process, knowledgeable staff.... what Andertons have been doing for something like 30 years, whether I just need some strings or (as recently) wanted my guitar serviced. Not the cheapest but also ont the most expensive - always seems like reasonable value.

No Comment
23-Jul

Boss RC30 Loop Station Dual Track Looper Pedal

  • Customer also reviewed:
  • Whirlwind Classic Jack to Jack 10ft Guitar Cable
  • Stagg 9V 1 Amp DC PSU

Gave great advice

No Comment
23-Jul

Fender Custom Shop 18 Foot Instrument Cable Angled in Black Tweed

  • Customer also reviewed:
  • Planet Waves 3/4 Brown Leather Mandolin Strap
  • D'Addario J74 Phosphor Bronze, Medium 11-40 Mandolin Strings
Latest

good service, shipping could be free

31-Jul-2014
always helpful, should maybe offer free shipping on most items.

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No Comment
23-Jul

Rotosound RS77LD Flatwound Bass Strings

Very helpful

No Comment
23-Jul

Marshall MS4 Micro Full Stack

Top rated 5* service from Andertons

No Comment
23-Jul

TC Electronic Hall of Fame Mini Reverb Guitar Pedal

  • Customer also reviewed:
  • Mooer Ensembe King Analogue Chorus Pedal

Excellent although I did receive dispatch notifications multiple times

No Comment
22-Jul

Seymour Duncan Woody SA-3XL Hum Cancelling Pickup

Very fast, decent price and rewards for using! Will definitely deal with again

No Comment