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Service
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Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : quick delivery, excellent serviceProduct rating : good quality, great price
fast service
Prompt service.
Service rating : quick delivery, excellent experience to shop online. and, thanks for the coupon for next shopping!Product rating : very nice product, good for winter.
Service rating : Brilliant serviceProduct rating : Excellent, love it
Excellent company and service.
Very efficient postage and service
Service rating : Always excellent service.Product rating : Now have 3 sets, love them.
Online shopping experience was excellent. Easy site to navigate, easy checkout process and my order arrived super fast!
Service rating : goodProduct rating : excellent
Service rating : Couldn't be happier with the customer service I received.Product rating : Great quality product, very good value for money.
Service rating : Easy ordering process. Excellent, fast dispatch.Product rating : This is the second indulgent quilt we've bought. The other is a king size, which is still being used for our main quilt. It's warm, fluffy, lightweight and worth every cent.
Service rating : I always receive great service from Adairs. Whether it is online or in one of the stores.Product rating : Haven't tried yet but will very shortly!
Service rating : Yes very helpful and friendlyProduct rating : My daughter was trilled with this product
The product is excellent. My only negative comment is that it took longer than expected to ship the product.
Great website. Quick delivery.
Always quick turnaround and delivery
Prompt service
Great online service, super fast shipping. Very happy customer!
Service rating : very quick turnaround and prompt deliveryProduct rating : high quality soft and luxurious they make excellent gifts
This pillow was advertised at Pillow Talk. I drove all the way over there and they'd run out. I ended up getting it cheaper and delivered to my door from Adairs. I'm never going to pillow talk again without checking first.
Fast dispatch and simple in store exchange and returns process. Makes buying online much less risky.
Fast dispatch and easy in store exchange and returns process for unsuitable items.
Service rating : Clear ordering process. Promt deliveryProduct rating : Have only washed them. Not used yet
Service rating : I found the staff at the Southlands store extremely helpful and friendly and when I recently bought a quilt and doona coverProduct rating : I love the luxury feel and they don't need ironing
Great experience all round - both in store and online.
Very happy with the service and most products I have purchased. I live in rural area so shopping from Australian stores on line is great.
Service rating : been very helpful and fastProduct rating : liked the first ones so bought more
Liked the online service, very quick. Would be good to have a way of looking up my linen lovers number as I didnt have my card and therefore couldnt get the discount
Service rating : ordered online quick and easy after an e-mail telling me the towels were on special, then received them 2 working days later. so easy.Product rating : Have these towels already and love them, I have been waiting for them to come on special again so I could order some more. Have told friends and family about them as well.
Service rating : Great fast deliveryProduct rating : Machine washes well which is great for a kids pillow.
fast, efficient, site excellent.
Easy to order, fast delivery and I love that having a linen lovers card gives me extra discounts.
Service rating : have loved visiting Adairs storesProduct rating : beautiful colours very nice quality what I would expect of Adairs
Service rating : Fabulous service....... the girls were very helpfulProduct rating : Beautiful product, looks lovely on my bed
Fast delivery. Made most of ree delivery offer at the time. Would be great if it was always free.
Service rating : Staff are always helpful and I receive fast efficient serviceProduct rating : Excellent quality.
Fast delivery. Made the most of the free delivery offer at the time but would be good if it was always free.
Service rating : FastProduct rating : Like it
Service rating : Excellent delivery times - easy to use siteProduct rating : The colour did not match the catalogue whch was a light blue I was disappointed in the black/cream colour. The quality is good but not what I was expecting
Service rating : They have a great range of stock and usually plenty of stockProduct rating : Beautiful and soft and super absorbent. Generous sizes too.
Service rating : FantasticProduct rating : Fantastic
Service rating : Order came quickly and was correctProduct rating : Loved it, looked exactly like the picture.
Service rating : arrived promptly.Product rating : The large size is not very large at all , in fact it is slightly bigger than the small to medium. It is short in length and not what I had hoped for. does not wrap around generously, which makes it uncomfortable. One size fits most is an overstatement.
Service rating : Easy to order and very prompt deliveryProduct rating : Quality of sheets excellent
Service rating : Your delivery was timely.Product rating : Seems ok so far
Great customer service
Came very promptly and as described on website.13-May-2013Love the products and reasonably priced.
I was happy with service, thank you
Service rating : Good in terms of speed of processing order and promotions but Very Bad in that you sent me a doona cover in a completely ripped packet! It was a mother's day present!!Product rating : Mother's Day present - looks good though
Service rating : I worked out the website but initially your email didn't match the click through to the website. I emailed your info line and got a response about 2-3 days afterwards using not my actual name!! either way I worked it out and made the purchase.Product rating : they are thicker than expected which will be good for winter. Would have liked to have known that in the description. Colour is spot on
Excellent online ordering service, prompt delivery and great quality products that also happened to be on sale which was an extra bonus!
Service rating : Great promt service. Less for postage would beggood.Product rating : Beautiful
Service rating : The website was very easy to use.Product rating : I haven't put them on the bed yet but I have washed them and they seem lovely.
Great service and friendly
Service rating : Excellent service! Have since purchased another quilt for my daughter.Product rating : Beautiful quilt!
Great price and quick delivery.
Service rating : Staff are friendly and very helpful. In the shops are often slow on computers but well meaning. But Contact Centre support is great. Excellent in fact.Product rating : Had it before and find it good value. Did not get delivered but the contact centre staff were wonderful. Very happy with outcome.
Service rating : I wasn't able to purchase the item in store. Online was great, delivery very quickProduct rating : This item is just what I wanted to brighten the bedroom
Service rating : Easy and simple ordering; always reliableProduct rating : A fantastic product. Very good price. Our family now has two.
Service rating : I'd actually pick between poor and good (i.e. OK), only because of how customer service handled incorrect product advertising. Your website advertised and showed an image of Pink Stripe Cloudy Skies Flannelette, which i ordered. However, this design was not at all available, the design (not shown) was only of clouds. The call to customer service to advise the issue was fine, as they said they would look into it and call back. What was disappointing was they didn't call back, and after i called to follow up there was no apology for the inconvenience.Product rating : This comment is re the Pink Cloudy Skies. The product itself is good, just the advertised design was misleading and false.12-May-2013NA
Service rating : Great, no problemsProduct rating : Fluffy towels :)
Service rating : Delivery took longer than I would have expected. Had an issue with billing which was responded to very quickly and with a positive outcome.Product rating : These were the best quality separates I could buy - would have liked the same sort of choice as I get with the sets.
The online experience has been excellent but the customer service I've received when visiting the local shop has been pretty ordinary.
Service rating : Product is goodProduct rating : I recieved two of the same tote bags but i ordered two different tote bags! I ordered the black and white one which i recieved 2 of and i ordered one coloured one which i did not recieve. fast delivery though
Service rating : Very happy with the service.Product rating : Very happy with my purchase.
Very fast. I have never bought from adairs before and I will again.11-May-2013A very good e-commerce site and customer experience.
Service rating : Postage was very quick, and even better it was free using a special promo codeProduct rating : It smells lovely, but the fragrance itself I find does not last or linger for very long
Service rating : My sheets arrived quicker than I thought. Packaged very well.Product rating : The fabric is very soft and washes well.
Very pleased with the prompt service and found the tracking emails very helpful
The whole process was very easy and efficient
Fast and easy
Love the product! Didn't send the item until the 2nd day after ordering, most online sellers dispatch within 24 hours.
Prompt and efficient.
Process and delivery time not bad, however experience was ruined by the product not being the size on the packaging.
Prompt delivery and great returns process
Fast shipping!
Delivered quickly, and a very good price. Also like the loyalty discounts available.
Service rating : Website tends to be clunky and I couldn't checkout so had to call. The lady I spoke to was very helpful and put through my payment over the phone.Product rating : We love our new sheets - they feel lovely and comfortable. We were a bit disappointed with the colour of indigo though - I would have said the colour was mid-grey. The thickness is great for this time of the year as they are not 'cold' like cotton sheets. Other than that, fantastic!
Service rating : Extremely efficient and quick delivery. I was very impressed with email trail. Very professional!Product rating : Product is fabulous. Just a comment when ordering the product the website didn't tell you how many stickers come in a pack. The qty just says 1.
Service rating : Excellent thank youProduct rating : Good will use again
Service rating : Service and delivery time were as expected.Product rating : I love the design and look and feel of the cover however disappointed with the ill fitting of the cover.
Service rating : Very happy with the quilt cover and euro pillowcases. Simple, easy transaction, fast postage, and help on hand, over the phone, when needed. ThankyouProduct rating : Great quality, lovely colors.
Easy to use website and delivered so quickly!
I love Adairs products but I would like the option for the delivery to be left at my home without signature. I find it frustrating because I work full-time and find it annoying that I have to go to the Post Office to collect the parcel. I live in a very safe and community-minded area and I would find it surprising if anyone took parcels if they were delivered to my house when I wasn't home. I have shopped on other websites and they have an option to have the parcel left without signature.
Service rating : Happy with the serviceProduct rating : Very happy with my quilt cover :-)
Great company, quick service, fantastic product.
Service rating : Very fast deliveryProduct rating : Absolutely beautiful... Great quality.
Nice and quick.
Service rating : XxProduct rating : Xx
Excellent service, I will use it again and recommend it to friends.
Service rating : goodProduct rating : great
They were having computer problems, due to Telstra. The staff were very apologetic under difficult circumstances.
Service rating : Good ServiceProduct rating : Product ok although it was broken
delivery time is very quick and good quality stock
Service rating : I just love adairsProduct rating : Very happy with the quilt
So prompt and so helpful
Service rating : Prompt and very efficientProduct rating : Exactly as described
Service rating : Easy to access and easy to find what i needed.Product rating : Very happy. Exactly what i had been looking for. Good quality.
