Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Yet again I can say Hays Travel in Crewe offer superb service. What a contrast with the large High Street travel agents !
I have booked two holidays with Claire Mcgarr this week
She is knowledgeable , friendly and goes that extra mile to get me exactly what I want. She is an credit to Hayes travel and will get any future bookings from me
Very helpful & kind.
Very helpful and ensured we got the best holiday deal
Service rating : Good serviceProduct: Food was excellent and the hotel but the entertainment was poor
Fab service as always from the hay travel high row team wouldn’t book a holiday anywhere els
Very friendly and helpful staff who certainly knew what they were talking about
Natalie was pleasant and helpful. Last week I gave blood. They wanted feedback on my experience!! For heaven’s sake. I’m fed up with feedback for every tiny transaction. I have no complaints about my ‘experience’ booking a weekend. If I had I would tell you. Full marks to Natalie who was efficient and in my view is an asset to Hays Travel.
*only meant to tick excellent!
Very helpful staff and very informative
After years of immense satisfaction with the amazingly efficient professional Holiday Travel.l have been disappointed at the handling by Hays Travel,of some of my and my daughters bookings .
Caroline found a way of meeting our requirements helpfully with good timings and reasonable basic prices and the initial booking process was simple. The only negative experience was the failure of the BA website which meant that booking of chosen seats on four flights took ages, through no fault of Caroline's.
Please feedback to BA that if they are going to charge customers exorbitant amounts for the privilege of selecting their seats they should at least ensure that their website works!
My wife and I have been clients of Hays Travel for a number of years and we keep returning because of the friendly and helpful attitude displayed by your travel consultants at your Birtley shop.
On this occasion we wish to commend Helen Knighton who went that extra mile in firstly researching our request to find a suitable cruise and secondly displaying a very helpful and comprehensive knowledge in helping us make our booking.
Helen is a credit to your organisation.
James Arthur Taylor23-Feb-2018First class organisationl
Service rating : Good advice for hotel and train booking.Product: All modernised, lovely hotel and nicely situated.
Always excellent service from Adam Draisey. Nothing is ever too much trouble and always makes us feel comfortable when we book. Easy to understand information. First class service.
Service rating : very helpful staffProduct: really good place and staff
Service rating : Knew what we wanted.Product: The service and the staff could not of done more so helpful.
Service rating : We had a very enjoyable holidayProduct: Very nice but rooms a little dated Staff were very friendly Hotel was very clean Beaches + pools were excellent
Staff really helpful, knowledgeable about destination and friendly. Would recommend using them
I have used the services of Sian for many years and would never think of going to anybody else. So much so I am prepared to wait for her to be free to help me
Once again Stephen at Shaftesbury came up trumps we wouldn't have been able to book our holiday without his excellent help and knowledge
Excellent service very helpful staff so friendly especially Karen scurr will always use hats for travelling
Service rating : We book our holidays in the Castleford branch and are always extremely satisfied. Special thanks to Laura Clarkson who is fantastic, helpful and knowledgeable regarding all our travel plans. All staff are always friendly and welcoming and happy to help.Product: This hotel is perfect - everything about this holiday was amazing. The location is perfect, the scenery is spectacular and the staff are warm and welcoming. The food was plentiful and tasty, the Davvi really added the finishing touches to our holiday. We will definitely be returning soon!
Great service. Agent very friendly and helpful.
Listened to me arranged exactly what I wanted ,over the phone.As I have a broken foot Thank You
Conor from the wakefield branch was extremely helpful, knowledgeable and patient. He found the desired holiday for us and communicated well with Jet2 staff and ourselves to get us the perfect deal. Will definitely be calling on his service in the future. Many thanks Conor.