Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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The cruise was arranged quickly and efficiently.
Service rating : Pleased with service from Hays. Friendly happy staff. Any problems were sorted efficiently.Product: We have been several times to this Hotel and it is still a good, friendly, welcoming place. The staff are extremely efficient, they remember us from previous visits which is good. Food excellent. Rooms comfortable.
Service rating : No interaction with person taking booking. Spoke at us rather than engage with us. Too many “fab” statements in response to our answers to her questionsProduct: Not quite 4 star. No tea or coffee in room. Staff excellent
Service rating : V. HelpfulProduct: Had a cockroach in bathroom- got cleared and cleaned same day. Not enough electric sockets.
Great service, very helpful
Clare was brilliant at organising our holiday.
Service rating : Vicky had a good knowledge of the area and hotel that she recommended for us and we were very happy with the venue and hotelProduct: Hotel close enough to all amenities but far enough away from a busy centre
Service rating : Very friendly staff and helpfulProduct: Nice clean. Meet my required needs
Very professional & helpful
Service rating : Cannot give the company a better than "Average" on this experience. Better than Poor but not a Good.Product: Not a brilliant Hotel. Believe "Good" is the best we can give. Now where as good as we expected.
Friendly competent staff
Very nice consultant. Knowledgeable about Bulgaria. Professional and easy to talk to and explained everything we needed to know..Thank you.
Service rating : Attentive staff that tries to find exactly what you requireProduct: Room a little tired but really clean maid did an excellent room clean and ensured all towels were changed when required
Service rating : From booking our holiday. To going hays travel. Were very professionalProduct: Absolutely. Fantastic. Very attentive. The room. Was very clean. Well. Equipped good. Variety of food plenty to do over all brilliant
Service rating : Very helpfulProduct: Very good
Service rating : Stress free, good reception at all times
All relevant documentation including boarding passes provided
would use Hays againProduct: cant complain considering it was a 3 star hotel - all good and to satisfaction
Service rating : very well looked after as alwaysProduct: bathroom rather small
Service rating : customer service was very goodProduct: love the hotel and staff, but hotel upkeep needs some TLC,
The service and expertise we receive from your Titchfield Branch is exemplary.
Service rating : Very good service and friendly staffProduct: Spacious rooms and the hotel was very clean and the food was excellent
Service rating : Really helpful and pleasant staffProduct: Everyone was really helpful and nothing was too much trouble
Service rating : Despite our initial hotel double booking for the first 3 days, they more than made up for it with the rooms and the service hays arranged for us.Product: The hotel was excellent and the staff could not have done more for us. Superb
As always the girls look after us many thanks
Very pleasant and helpful experience