Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 203309 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
6 Minute(s) ago

Comodoro Playa Palma Nova

Service
Product

Very helpful and found a perfect holiday to match needs, price and dates

16 Minute(s) ago

Spain

Service
Product

Excellent service would recommend to friends and family

20 Minute(s) ago

Egypt

Service
Product

Once again brilliant service I hope hays appreciate the great staff they have at ashington they are a credit to your company

21 Minute(s) ago

smartline Calan Bosch Calan Bosch

Service
Product

Service rating : Karen was very helpful and got us a great deal.
Product: Considering what we paid, I was very impressed. It was clean, tidy and staff were helpful. It was a very enjoyable holiday.

29 Minute(s) ago

Narcissos Waterpark Resort Protaras

Service
Product

Service rating : Very friendly staff , really accommodating And helpful
Product: Very disappointing , ants in room , cockroaches in room , very very poor food , mice in pool area , uneven floor surface outside , untidy pool area , scruffy staff , to name but a few problems , we will be making an official complaint

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37 Minute(s) ago

Greece

Service
Product

Excellent service from chloe, polite, friendly and excellent knowledge. Second time we have booked with hayes and Chloe is a great representative the company.

40 Minute(s) ago

Flash Hotel Benidorm

Service
Product

Service rating : Helpful, lovely staff. Couldn’t do anymore for you. Nothing you ask is a bother for them. Thanks Hays Travel The Nook branch!
Product: Really let down by the staffs attitude and behaviour. Also we had no air con for the full week whilst we were there! Wouldn’t recommend

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44 Minute(s) ago

AR Imperial Park Resort & Spa Calpe

Service
Product

Service rating : All the arrangements we carried out very efficiently and all queries were dealt with promptly. Cannot fault the service provided.
Product: A very good family friendly hotel. Clean and well maintained with friendly and helpful staff.

52 Minute(s) ago

Spain

Service
Product

Excellent service from Vicky as always

55 Minute(s) ago

Oxford Rome - Via Veneto

Service
Product

Service rating : Booking was fine apart from when our flights were changed and we got to the hotel and the room was not what we expected paid extra for superior
Room that did not get
Product: Hotel did not have a room with a bed for our 11
Year old son, so they had to find a family room
But it was not a superior roo which we paid extra
For

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1 Hour(s) ago

United States

Service
Product

Staff very helpful

1 Hour(s) ago

Dei Mellini Hotel Rome Rome

  • Customer also reviewed:
  • Gabrielli Venice
  • Grand Hotel Cavour Florence
Service
Product

Service rating : Very helpful all documentation was correct.
Product: Lack a coffee/tea making facility.

1 Hour(s) ago

Cyprus

Service
Product

Jamie (Killingworth) for such a young person she had such a brilliant personality and didn't mind checking different locations for my holidays. All booked!!

1 Hour(s) ago

Queen Elizabeth Baltic Highlights

Service
Product

Very helpfull

1 Hour(s) ago

Tavistock Hotel - Imperial Group Ltd London

Service
Product

I was delighted with the service I received. The agent was friendly, knowledgeable, efficient and helpful.
I can highly recommend Hays Travel, and hope to use them again in the future.

1 Hour(s) ago

Bulgaria

Service
Product

Your advitsor was very helpful. She provided guidance above and beyond our previous experience of a travel company.

1 Hour(s) ago

Spain

Service
Product

Hi we would like to Danielle for all her help she friendly and very helpful and she gave us all the information we need to make decision on our holiday
Excellent service

1 Hour(s) ago

Spain

Service
Product

Pauline done us proud

2 Hour(s) ago

Spain

Service
Product

Excellent customer service from Sally, great communication, advice and support while booking.

2 Hour(s) ago

Sahara Bch (Fmly rm) Skanes

Service
Product

Very helpful, customer service great

2 Hour(s) ago

Spain

Service
Product

Extremely helpful customer service from James, fast and easy booking :)

2 Hour(s) ago

Internacional II Salou Salou

Service
Product

Service rating : Good service, found us a good holiday at the right price and time. Very friendly and helpful staff
Product: Good, clean hotel. Staff and entertainment were very good, lots of fun had by all. Only problem the pool was a bit small.

2 Hour(s) ago

Greece

Service
Product

The (Ukrainian) lady who served us was friendly, slick, very efficient and helpful. She answered all our questions and it was a pleasure to do business with her. The only comment that I would make is that the space she and her colleagues were compelled to work in was cramped, uncomfortable and hot and could do with be replaced with more salubrious premises. It would certainly discourage potential customers as it stands. Your staff are all to be congratulated on delivering a good product out of it. We walked past Hays Travel in Ormskirk the other day and was astonished to see a bright, roomy and inviting shop. A city likes Chester - and your staff there - deserve premises to the same sort of standard!

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2 Hour(s) ago

Emerald Sun Enchantment of Eastern Europe

Service
Product

Sara at hays titchfield always give excellent service

2 Hour(s) ago

Grand Yazici Club Turban Marmaris

Service
Product

Service rating : Service was first class.
Product: Great hotel staff can’t do enough for you. Hope to go back next year.