Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 171274 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
3 Minute(s) ago

Spain

Service
Product

Yet again I can say Hays Travel in Crewe offer superb service. What a contrast with the large High Street travel agents !

9 Minute(s) ago

Spain

Service
Product

I have booked two holidays with Claire Mcgarr this week
She is knowledgeable , friendly and goes that extra mile to get me exactly what I want. She is an credit to Hayes travel and will get any future bookings from me

14 Minute(s) ago

Italy

Service
Product

Very helpful & kind.

14 Minute(s) ago

Greece

Service
Product

Very helpful and ensured we got the best holiday deal

18 Minute(s) ago

Constantinou Bros Athena Beach Paphos

Service
Product

Service rating : Good service
Product: Food was excellent and the hotel but the entertainment was poor

20 Minute(s) ago

Thailand

Service
Product

Fab service as always from the hay travel high row team wouldn’t book a holiday anywhere els ��

22 Minute(s) ago

Ventura Spain and Italy

Service
Product

Very friendly and helpful staff who certainly knew what they were talking about

23 Minute(s) ago

United Kingdom

Service
Product

Natalie was pleasant and helpful. Last week I gave blood. They wanted feedback on my experience!! For heaven’s sake. I’m fed up with feedback for every tiny transaction. I have no complaints about my ‘experience’ booking a weekend. If I had I would tell you. Full marks to Natalie who was efficient and in my view is an asset to Hays Travel.

Julie Harrison

*only meant to tick excellent!

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24 Minute(s) ago

Britannia Spain France and Italy

Service
Product

Very helpful staff and very informative

24 Minute(s) ago

Oceana Spain France and Italy

Service
Product

After years of immense satisfaction with the amazingly efficient professional Holiday Travel.l have been disappointed at the handling by Hays Travel,of some of my and my daughters bookings .

25 Minute(s) ago

United States

Service
Product

Caroline found a way of meeting our requirements helpfully with good timings and reasonable basic prices and the initial booking process was simple. The only negative experience was the failure of the BA website which meant that booking of chosen seats on four flights took ages, through no fault of Caroline's.

Please feedback to BA that if they are going to charge customers exorbitant amounts for the privilege of selecting their seats they should at least ensure that their website works!

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29 Minute(s) ago

Azura Spain Portugal and Gibraltar

Service
Product
Latest
Service
Product

My wife and I have been clients of Hays Travel for a number of years and we keep returning because of the friendly and helpful attitude displayed by your travel consultants at your Birtley shop.

On this occasion we wish to commend Helen Knighton who went that extra mile in firstly researching our request to find a suitable cruise and secondly displaying a very helpful and comprehensive knowledge in helping us make our booking.

Helen is a credit to your organisation.

James Arthur Taylor

23-Feb-2018
First class organisationl

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33 Minute(s) ago

President Hotel London

Service
Product

Service rating : Good advice for hotel and train booking.
Product: All modernised, lovely hotel and nicely situated.

35 Minute(s) ago

Club Siroco Adults only +18 Costa Teguise

Service
Product

Always excellent service from Adam Draisey. Nothing is ever too much trouble and always makes us feel comfortable when we book. Easy to understand information. First class service.

38 Minute(s) ago

Arena Beach Corralejo

  • Customer also reviewed:
  • Brittania with parking Newcastle Airport
Service
Product

Service rating : very helpful staff
Product: really good place and staff

56 Minute(s) ago

JW Marriott Khao Lak Resort & Spa Phuket

Service
Product

Service rating : Knew what we wanted.
Product: The service and the staff could not of done more so helpful.

1 Hour(s) ago

Jolly Beach Resort Jolly Beach

Service
Product

Service rating : We had a very enjoyable holiday
Product: Very nice but rooms a little dated Staff were very friendly Hotel was very clean Beaches + pools were excellent

1 Hour(s) ago

Italy

Service
Product

Staff really helpful, knowledgeable about destination and friendly. Would recommend using them

1 Hour(s) ago

Czechoslovakia (former)

Service
Product

I have used the services of Sian for many years and would never think of going to anybody else. So much so I am prepared to wait for her to be free to help me

1 Hour(s) ago

Italy

Service
Product

Once again Stephen at Shaftesbury came up trumps we wouldn't have been able to book our holiday without his excellent help and knowledge

1 Hour(s) ago

Spain

Service
Product

Excellent service very helpful staff so friendly especially Karen scurr will always use hats for travelling

1 Hour(s) ago

Davvi Arctic Lodge Finland

Service
Product

Service rating : We book our holidays in the Castleford branch and are always extremely satisfied. Special thanks to Laura Clarkson who is fantastic, helpful and knowledgeable regarding all our travel plans. All staff are always friendly and welcoming and happy to help.
Product: This hotel is perfect - everything about this holiday was amazing. The location is perfect, the scenery is spectacular and the staff are warm and welcoming. The food was plentiful and tasty, the Davvi really added the finishing touches to our holiday. We will definitely be returning soon!

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1 Hour(s) ago

Greece

Service
Product

Great service. Agent very friendly and helpful.

1 Hour(s) ago

Britannia Hotel - Manchester City Centre Manchester

Service
Product

Listened to me arranged exactly what I wanted ,over the phone.As I have a broken foot Thank You

1 Hour(s) ago

Cyprus

Service
Product

Conor from the wakefield branch was extremely helpful, knowledgeable and patient. He found the desired holiday for us and communicated well with Jet2 staff and ourselves to get us the perfect deal. Will definitely be calling on his service in the future. Many thanks Conor.