Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Very helpful and found a perfect holiday to match needs, price and dates
Excellent service would recommend to friends and family
Once again brilliant service I hope hays appreciate the great staff they have at ashington they are a credit to your company
Service rating : Karen was very helpful and got us a great deal.Product: Considering what we paid, I was very impressed. It was clean, tidy and staff were helpful. It was a very enjoyable holiday.
Service rating : Very friendly staff , really accommodating And helpfulProduct: Very disappointing , ants in room , cockroaches in room , very very poor food , mice in pool area , uneven floor surface outside , untidy pool area , scruffy staff , to name but a few problems , we will be making an official complaint
Excellent service from chloe, polite, friendly and excellent knowledge. Second time we have booked with hayes and Chloe is a great representative the company.
Service rating : Helpful, lovely staff. Couldn’t do anymore for you. Nothing you ask is a bother for them. Thanks Hays Travel The Nook branch!Product: Really let down by the staffs attitude and behaviour. Also we had no air con for the full week whilst we were there! Wouldn’t recommend
Service rating : All the arrangements we carried out very efficiently and all queries were dealt with promptly. Cannot fault the service provided.Product: A very good family friendly hotel. Clean and well maintained with friendly and helpful staff.
Excellent service from Vicky as always
Service rating : Booking was fine apart from when our flights were changed and we got to the hotel and the room was not what we expected paid extra for superior
Room that did not getProduct: Hotel did not have a room with a bed for our 11
Year old son, so they had to find a family room
But it was not a superior roo which we paid extra
Staff very helpful
Service rating : Very helpful all documentation was correct.Product: Lack a coffee/tea making facility.
Jamie (Killingworth) for such a young person she had such a brilliant personality and didn't mind checking different locations for my holidays. All booked!!
I was delighted with the service I received. The agent was friendly, knowledgeable, efficient and helpful.
I can highly recommend Hays Travel, and hope to use them again in the future.
Your advitsor was very helpful. She provided guidance above and beyond our previous experience of a travel company.
Hi we would like to Danielle for all her help she friendly and very helpful and she gave us all the information we need to make decision on our holiday
Pauline done us proud
Excellent customer service from Sally, great communication, advice and support while booking.
Very helpful, customer service great
Extremely helpful customer service from James, fast and easy booking :)
Service rating : Good service, found us a good holiday at the right price and time. Very friendly and helpful staffProduct: Good, clean hotel. Staff and entertainment were very good, lots of fun had by all. Only problem the pool was a bit small.
The (Ukrainian) lady who served us was friendly, slick, very efficient and helpful. She answered all our questions and it was a pleasure to do business with her. The only comment that I would make is that the space she and her colleagues were compelled to work in was cramped, uncomfortable and hot and could do with be replaced with more salubrious premises. It would certainly discourage potential customers as it stands. Your staff are all to be congratulated on delivering a good product out of it. We walked past Hays Travel in Ormskirk the other day and was astonished to see a bright, roomy and inviting shop. A city likes Chester - and your staff there - deserve premises to the same sort of standard!
Sara at hays titchfield always give excellent service
Service rating : Service was first class.Product: Great hotel staff can’t do enough for you. Hope to go back next year.