Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 203706 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
23 Minute(s) ago

Spain

Service
Product

Couldn't have been more helpful!

23 Minute(s) ago

Italy

Service
Product

Emma was very helpful and efficient.

27 Minute(s) ago

Portugal

Service
Product

Katie dealt with us at your Maghull branch. Very helpful and very efficient. We were very impressed and will go back again.

33 Minute(s) ago

Turkey

Service
Product

Vicky at ormskirk branch was brilliant thank you for everything

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Thank you for your lovely feedback, it is very much appreciated.

I hope you have a lovely holiday and if you need any further assistance then please let me know.

Kind Regards
Vicky

Vicky
44 Minute(s) ago

Tunisia

Service
Product

Choosing our holiday is stress free with Luan's vast experience.

1 Hour(s) ago

Queen Victoria Southampton to Southampton

Service
Product

Service rating : Very efficient and friendly staff who go the extra mile
Product: A beautiful ship. The facilities and service provided are how it usd to be.

1 Hour(s) ago

Spain

Service
Product

Very helpful and friendly great service

1 Hour(s) ago

Spain

Service
Product

The young lady was very helpful and very nice and cheerful

1 Hour(s) ago

Campanile MARNE LA VALLEE - Chelles Chelles

Service
Product
Latest
Service
Product

quick and easy to book. all questions answered

18-Aug-2018
quick and easy to book

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2 Hour(s) ago

Diodoro Villa Sicily - CTA

Service
Product

Service rating : Really efficient service, takes the stress out of finding the perfect holiday and cheaper than trying to book separately, also managed to get us a room upgrade and complimentary prosecco due to it being our honeymoon!!!
Product: Beautiful hotel, knowledgeable staff, and incredible views, food was amazing although breakfast was only average, super pool, and the 5€ bus to beach hotel was well worth it. Would stay there again without a doubt.

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Thank you Mr Perry for you very kind feedback, It was a pleasure booking your holiday for you. I am glad you had a lovely holiday.





Kind regards

Jeanette
2 Hour(s) ago

President Hotel London

Service
Product

Weekend away, sorted easily. Very helpful staff. Paperwork arrived promptly. Weekend away planned with pleasure.

2 Hour(s) ago

Greece

Service
Product

Fantastic service from Judith as always

2 Hour(s) ago

Arcadia Spain Italy and France

Service
Product

Again excellent service from Jackie helping to sort out problems caused by P&O's own staff. Thanks again Jackie.

2 Hour(s) ago

Spain

Service
Product
Latest
Service
Product

Found me just the holiday I wanted and saved me money free child place and matched online price wavering me over £400

18-Aug-2018
Went in wrexham shop half hour before closeting time and still had excellent service

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Thank you for taking the time to leave us your review Mrs Downes. We are very happy we have managed to find the perfect deal for you and you are satisfied with our service. We look forward to seeing you again.

Kind Regards,

Michaela Stuart
Assistant Manager
9 Hour(s) ago

Greece

Service
Product

The service we received was 1st class A warm welcome followed by excellent service left us with the feeling of being treated as if nothing was too much trouble
Thank You

9 Hour(s) ago

Austria

Service
Product

Jeanette was helpful and sourced exactly what we wanted

9 Hour(s) ago

Papua New Guinea

Service
Product

Excellent as always, couldn't fault it

9 Hour(s) ago

Alenz Suite Marmaris

Service
Product

Service rating : We use the Bradford branch. Leanne the manager is very easy to talk to and knows her stuff. Staff friendly and welcoming.
Product: For the amount of guests the pool is over crowded and an accident waiting to happen, no life guard either. Apartment not kitted out for the four of us who were booked in. Aircon in bedroom only, so the 2 who had small sofa bed in room found it difficult to sleep. WiFi never worked. Cleaners hit and miss.

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10 Hour(s) ago

Villa Anna Studios Pythagorion

Service
Product

Service rating : Absolutely brilliant service from Natalie . She made everything so easy
Product: Perfect in every way . Family so friendly and helpful

10 Hour(s) ago

Greece

Service
Product

The lady e dealt with was really friendly.

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Thank you for you kind comment

Sarah & Team Chester
10 Hour(s) ago

Hard Rock Pattaya Beach

  • Customer also reviewed:
  • H-Residence Hotel Bangkok
Service
Product

Service rating : Excellent, staff knowledgable and we were able to tailor different aspects to suit us.
Product: Perfect hotel, great location, brilliant staff

10 Hour(s) ago

Roma Hotel Sliema

Service
Product

Service rating : Danielle Broadley was brilliant, sorted everything out and made it stress free.
Product: Very basic, staff weren’t that helpful but very clean room. Brilliant view and amazing location! Would recommend purely for location

11 Hour(s) ago

Marella Celebration Caribbean Dreams followed by A Taste of Paradise

Service
Product

We were not clear about our requirements - because we hadn't really clarified them for ourselves. Megan was patient, professional and efficient. Sadly, we couldn't agree on any of the options she proffered, but whilst checking them out we discovered a cruise that attracted us so asked Megan to book that for us instead. In no time that was done. Extremely happy with the service and we will be sure to use Hays again because of this.

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11 Hour(s) ago

Spain

Service
Product

Kirsten wa polite, friendly and helped us with everything we needed

11 Hour(s) ago

Italy

Service
Product

Great knew what we wanted
And found us a good holiday.