Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Service rating : Very helpful and friendly.Product: More than half of hotel had a horrible sickness bug including my family. Would not return to this hotel
Service rating : Great serviceProduct: Hotel was lovely and clean. Only down side was the entertainment and food/drinks.
Drinks ran out and not replaced. Food was ok however breakfast was horrendous. Very poor selection resulting in eating out most mornings
Quick and easy,great staff,very helpful.
Very friendly and helpful. Weren't pushing you into booking anything.
Service rating : Made the booking of our first cruise a pleasant experience.Product: The cruise with Fred Olsen exceeded all expectations.
Mr Sansom went the extra mile to try to meet our specific requirements. thank you Kevin
Service rating : Very helpful staffProduct: Nice hotel staff very helpful
Kirsty worked tirelessly, efficiently and with good humour to find the right holiday.
Called the Weymouth office for a price comparison. Gentleman took down all my details and info, called back in under an hour with a better price and really helped me. When in to pay for cruise we wanted to book and wow so pleased!!! Got recommended a even better cruise that would suit our needs much better as we are taking our daughters and other cruise wasn't really for children. We are so happy about our holiday and impressed with how lovely the staff are. We wouldn't go to any other travel agents and always recommend Hays Weymouth to friends and family. Love their Facebook page too always up to date. It was Emma that we booked our cruise with and couldn't thank her enough.
Service rating : First time we booked cruise with hays travel they were helpful courteous explained everything to us about our cruise we were very impressed will definitely book our next holiday with hays even got booklet with destinations we wonted to visit when in ports. Many thanks mr Mrs J MedwayProduct: Ventura was great we had fabulous 40th wedding anniversary on there food entertainment was brilliant I think it’s great way to holiday I can’t wait to book again we had lots photos done onboard so many memories that will last life time.
Many thanks mr Mrs J Medway
Service rating : All the staff in the Southbourne office went out of their way to ensure that we had all the information we required and made the whole process of booking effortlessProduct: Couldn't really fault it
Service rating : Very helpful. Nothing too much trouble made trip hassle freeProduct: Could not fault the hotel. Great location bus stop right outside. Service, food and accommodation excellent. Staff could not be more helpful.
Katrina was extremely patient & efficient eventually sorting out a competitive price for our flights & hotels. It was a pleasurable & stress free experience & we will certainly use them again.
We dealt with Milly from start to finish who put together the perfect package for our Honeymoon and was always on hand to answer any questions that we had in the meantime.
Zoe made us feel that she had no other concerns than to get things right for us.
Service rating : Brilliant! Wouldn’t go anywhere else to book a holiday.Product: Beautiful apartment, so clean and fresh. Close to everything you could ever need! Would definitely stay here again.
Just book our first group family holiday and hays couldn’t not of been more helpful, Paul that works at Southport hays was so friendly and so helpful, thank you for booking our holiday Paul will be using hays again for our next holiday booking26-May-2018Excellent *****
Service rating : :) :)Product: :)
Vanessa was absolutely lovely
Kirsty dealt with our booking and could not be anymore helpful, checking out the hotel for information regarding mobility scooters for my husband, also making sure we got the best deal available, she is always pleasant, friendly and professional, thank you Kirsty.
Service rating : Very effecientProduct: Better than its 3 star rating should be 4 star
Service rating : Pam at Yeovil branch never lets us downProduct: Breakfast could be improved!
Service rating : Booked via Natalie, second year running. Very efficient in dealing with my requests. I gave her ideas of where, when and how much and she came back very quickly with many options to choose from. Very friendly and accommodating love dealing with her, nothing is too much trouble. Big thanks Natalie Product: Lovely hotel right in the middle of Ayia Napa, but you would never know. Adults only hotel, ages ranging from about 18 up to people in their 70's. A great mix, everyone seemed to respect each other. Hotel is clean and comfortable and the rooms are well sound proofed. Staff are very helpful and if needed any help they would do their best to help you.Plenty of choices to eat just in the Hotel area. Highly recommend this hotel.
We had a lot of questions and couldn’t settle on a quote but Louise was fantastic she took her time with us, looked into everyone of our hotels for us and was incredibly patient with us.she answered all my concerns about taking my daughter who has to have a milk free diet. Overall it was fantastic booking experience and I would defiantly recommend
Service rating : Good knowledge from staff which results in a good holiday.Product: Good polite staff,nice clean hotel and excellent breakfast. In good position to get to places of interest.26-May-2018Excellent