Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 186343 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
0 Minute(s) ago

India

Service
Product

As always the girls look after us many thanks

2 Minute(s) ago

Spain

Service
Product

Very pleasant and helpful experience

2 Minute(s) ago

Portugal

Service
Product

I always book with Hays travel and always receive fantastic service.

2 Minute(s) ago

Azura Caribbean

Service
Product

Once again a big thank you to Hays Travel Jesmond Brilliant Service

10 Minute(s) ago

Spain

Service
Product

Could not have been better, so efficient and friendly

13 Minute(s) ago

Hotel Kaos / Hotel Baia Taormi various

Service
Product
Latest
Service
Product

Service rating : Well organised.
Tour guide Rosario was excellent.
Product: Hotel Kaos room good but step up to shower room rather disconcerting and the height of the clothes hanging rail a challage for some one of short stature.
The food was acceptable and the selection good.
All the staff were helpful and friendly.
Hotel Baia Taormi and room rather tired for a 4 star hotel and needed smartening up.
The large swimming pool was empty and told the season did not start until June but the hotel was open and we and other parties were there ??
Drinks were more expensive than at the Kaos Hotel .
The food was shambolic at times with lots of queuing. The meat was in the same cabinet as the fish. The barbecue meat was uncooked and told there wa no lamb left only for others guests to be served it straight afterwards. Apology somewhat muted.
Tables not laid up at breakfast??
Staff rather brusque at times but seemed rather understaffed.

23-May-2018
Service rating : Good
Product: Have done so above.

23-May-2018
Service rating : Good
Product: Have done so above.

Read more
16 Minute(s) ago

Tryp Tenerife Tenerife

Service
Product

Service rating : I have just had a holiday in Tenerife via. Hays and couldn't have wished for better treatment from the staff. We have in fact a cruise booked for August with your company. Nothing to do with Hays but we had a disastrous return journey via. TUI because of the French Air Strike. Long delay and then diverted to Bristol instead of Bournemouth because of the late arrival. Wouldn't wish to experience this again.
Product: This hotel has just been taken over again, we have been going to this hotel for the past 10years. Accommodation has been changed and now looks very contemporary - no complaints and definitely an improvement

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18 Minute(s) ago

Regina palace hotel Stressa

Service
Product

Service rating : Good , friendly service
Product: Very good accomodation

18 Minute(s) ago

Poland

Service
Product

Very helpful very good service always use them xxxx

22 Minute(s) ago

Arcadia Canary Islands and Azores

Service
Product

Very patient when we were trying to find a certain hotel. We will always come to you when booking a holiday.

22 Minute(s) ago

Spain

Service
Product

The entire experience was quick and easy, the travel agent representative was polite and guided us to a perfect holiday. We will return when booking our next holiday, thank you.

27 Minute(s) ago

Greece

Service
Product

Happy with service - holiday booked

41 Minute(s) ago

Sensatori Resort Mexico Cancun

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Product
Latest
Service
Product

Service rating : Great service
Product: Lovely hotel great staff and an amazing holiday

23-May-2018
Hassle free booking, staff very helpful getting the product required

Read more
47 Minute(s) ago

Rio Park Hotel Costa Blanca

Service
Product

Booked holiday for 9 guys through your consultant Kath Macdonald, she was absolutely excellent I would not hesitate to recommend her to friends and family. Service level 10 out of 10

50 Minute(s) ago

A Week In Japan Tokyo

Service
Product

Service rating : very helpful
Product: good tour

52 Minute(s) ago

United States

Service
Product

Excellent service from Michelle, highly recommend Michelle to sort out you're holiday
Fast efflicent service thank you very much.

1 Hour(s) ago

Turkey

Service
Product

The service was very professional, supportive and Nicky worked tirelessly to ensure the requirements for my holiday were met. Nothing was too much trouble.

1 Hour(s) ago

Grand Pasa Hotel Marmaris

Service
Product

Service rating : Helpful staff
Product: Food luke warm. Restaurant staff lazy, went in restaurant for lunch and some tables still had breakfast toast crumbs on. Pool bar staff continually pointing to tips box. As for service you had to find your own cutlery if you wanted more than 1 knife and fork for perhaps a dessert

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1 Hour(s) ago

FERGUS Paraiso Beach Playa Es Cana

Service
Product

Very good

1 Hour(s) ago

Coral Hotel Roda

Service
Product

Service rating : fantastic deal worth every penny
Product: fantastic hotel staff very friendly lovely holiday looking to go back next year or sooner

1 Hour(s) ago

Tunisia

Service
Product

Excellent

1 Hour(s) ago

India

Service
Product

We booked our honeymoon via Caroline burr and couldn’t thank her enough!!! She went above and beyond to find us the perfect place to go and then went even further to find us the most perfect hotel within that country.
I am amazed that she has been able to do this for us all via email as most travel agents have requested us to come in and with us both working long hours this isn’t practical.
I can honestly say if it wasn’t for Caroline we wouldn’t have a honeymoon booked and I think I would have never have found the amazing hotel that we are now going too!
Can’t wait to spend 11 nights in goa as newleyweds, relaxing!! All thanks to Caroline burr!!!
Will definitely be using her again for future holidays and recommending her to all my friends.
X x

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1 Hour(s) ago

THB Sa Coma Platja Sa Coma

Service
Product

Service rating : staff very friendly and efficient
Product: very good but slightly disorganised in the restaurant the first few days .of the season.

1 Hour(s) ago

Spain

Service
Product

Prompt & efficient service looking for what I asked for. Used them for booking my holiday in Dec 17. Will definitely be using again. Emma at Hays travel in Castleford lovely to deal with.

1 Hour(s) ago

Turkey

Service
Product

Jackie provided an excellent service as always. She found a great deal which met all the needs of our group and at a fantastic price. I have no hesitation in recommending Jackie to family and friends.

1 Hour(s) ago

Turkey

Service
Product

Charlotte was polite and efficient when booking our holiday.

1 Hour(s) ago

Malta

Service
Product

You’re member of staff Danielle was very helpful.

1 Hour(s) ago

Sani Club Sani

Service
Product

Service rating : Another excellent holiday, recommended by the staff at Stockton Heath
Product: Excellent resort throughly enjoyed it

1 Hour(s) ago

ANNABELLE HOTEL PAPHOS

  • Customer also reviewed:
  • HOLIDAY INN BRISTOL AIRPORT
Service
Product

Service rating : Katie at the Sherborne branch once again did an excellent job organising our holiday
Product: We were overlooked on our balcony by the new Wedding Venue and their were at least 4 Weddings in the time we were staying there, so know privacy on the balcony.

1 Hour(s) ago

Regnum Carya Golf & Spa Resort Belek

Service
Product

Service rating : Great staff at Ellesmere Port
Product: Top hotel 5 star

1 Hour(s) ago

Britannia Canary Islands Spain and Portugal

Service
Product

Excellent service, prompt response to any questions and booking process easily completed.

1 Hour(s) ago

Turkey

Service
Product

excellent service again as usual brilliant branch and staff at Redcar nothing to much trouble very professional

1 Hour(s) ago

ROC GRAN CAMP DE MAR CAMP DE MAR MAJORCA

Service
Product

Service rating : Very helpful.
Product: Situation was perfect right on the sea front.Food could have been better.Rooms cleaned every day. No water bottles given could buy from the shops near the hotel or take your own and the hotel would fill them.

1 Hour(s) ago

Karvados Beach Hotel Karavados

Service
Product

Service rating : Lovely friendly ladies.
Product: Basic old fashioned holiday fun...would definitely go back.

1 Hour(s) ago

Greece

Service
Product

very helpful and informative

1 Hour(s) ago

Britannia Caribbean

Service
Product

The customer adviser was very helpful with my initial enquiry and provided me with a printed quotation.Once i had considered the cost and savings I was happy enough to return THE SAME DAY and book the cruise holiday to the Caribbean for March 2019 as a surprise holiday for my wife!

1 Hour(s) ago

H10 LONDON WATERLOO LONDON

Service
Product

I went in to get my wife’s birthday trip sorted but had no idea of according what was in my head .
Debbie helped me every part of the way to get the right hotel and the theatre ticket I wanted , she even achieved more than I expected with evening dinner include .
A big thumbs up for great service and being patient with my requirements .
Amesbury staff ,especially Debbie give great service and are so helpful. Thanks it’ll be a great trip.

Read more
2 Hour(s) ago

Sirenis Punta Cana Resort Punta Cana

Service
Product

Service rating : There were a few issues where my account was being mixed with someone else account but was rectified in the end. Please make sure customers know from the start about vaccinations and advised they maybe required well before the holiday and not 2 weeks prior and if customers do not have seats together then advise that other optons are available like paying for extra leg room seats will actually get people travelling together sat together if standard seats together are not available at the time of the tickets arriving.
Product: Stunning place and staff. Food very good and despite having money and clothing stolen from our room and safe being broken into on the 1st night the hotel dealt with it brilliant and from start to finish and could not do enough for us to make our holiday enjoyable. We would return.

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2 Hour(s) ago

Marella Dream Canarian Flavours

Service
Product

The manager in Amesbury who helped me get my break sorted , was very helpful and friendly . She spent all the time I needed without any problems . I would recommend them , excellant service thanks

2 Hour(s) ago

Cyprus

Service
Product

The assistant who dealt with us Carolyn at your Winton Bournemouth branch was excellent. We went in looking to go to Palma nova but there was nothing available for our dates. She went looking through the computer until we found something suitable. She was very patient because we are difficult customers. She has arranged everything for us from private taxis to assistance getting on the plane as we both have difficulty getting up the steps. She has even emailed the hotel requesting a ground floor apartment. Excellent service.

Read more
2 Hour(s) ago

ClubHotel RIU Vistamar Gran Canaria

Service
Product

Service rating : Brilliant
Product: Very nice spotless ����

2 Hour(s) ago

United States

Service
Product

Yet again abig thankyou to Helen for her excellence on booking our holiday very helpfull n professional in every way she’s chuffing amazing keep up the good work

2 Hour(s) ago

Czechoslovakia (former)

Service
Product

The travel advisor Kara was extremely helpful and informative. I also had a mishap during the payment process and she was very understanding and patient. Will definitely use again.

2 Hour(s) ago

Globales Santa Lucia Majorca

Service
Product

Service rating : Most pleasant, helpful and knowledgeable staff who did everything to get us off to a good start for our annual holiday.
Product: A good hotel with pleasant and helpful staff serving a wide variety of food including English breakfasts.
The food was buffet service but all other service including reception was excellent.

Read more
2 Hour(s) ago

Cheerfulway Palmeiras Santa EulA!lia Albufeira

Service
Product

Very good used you two times

2 Hour(s) ago

Spain

Service
Product

Another pleasant holiday booking from the team at crossgates

2 Hour(s) ago

Seven Seas Splendor Miami to Los Angeles

Service
Product

Continued good service - this occasion arranging a transferral of a cruise booking. Very well handled by Laura.

2 Hour(s) ago

Greece

Service
Product

Very helpful and professional.
We shall definitely use Gemma again.

2 Hour(s) ago

Theodoros Resort Roda

Service
Product

Service rating : I have, I believe, had dealings with Hayes Travel in the past & recommend them to anybody.
Product: The resort was small but in a rural area. Accomodation was good also staff but I would only recommend a holiday for no longer than a week. Bus timetables start late in the morning & return around 5pm or gone 9pm & are very cheap, 4 euros to Corfu town an hour away.

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2 Hour(s) ago

Balmoral Scenic Fjords of Norway

Service
Product

Service and staff excellent. No change there!

2 Hour(s) ago

Mitsis Family Village Kardamena

Service
Product

Service rating : Holiday was exactly as described
Product: Fantastic hotel. Staff were great, couldn't do enough, just wish we booked longer than a week

2 Hour(s) ago

Greece

Service
Product

Fantastic service from beginning to end. Would highly recommend Hays Travel

2 Hour(s) ago

Britannia with parking at the hotel leeds

  • Customer also reviewed:
  • Marella Discovery 2 Adriatic explorer
Service
Product

Paula booked us in the York rd. branch Hartlepool, was very helpful

2 Hour(s) ago

Australia

Service
Product

Great service despite me not knowing exactly what i wanted

2 Hour(s) ago

Bulgaria

Service
Product

We were very pleased with the way our booking was handled. We were seeking a holiday at short notice and had little time in the shop because of parking restrictions. It was completed efficiently and in a pleasant manner and confirmed by email quite soon after.

2 Hour(s) ago

Grenada

Service
Product

Lisa Pennells has been very efficient and helpful and is a great asset to Hayes.

2 Hour(s) ago

Porto Playa I Porto Cristo

Service
Product

good

2 Hour(s) ago

Pacifae Golden Village Katelios

Service
Product
Latest
Service
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Service rating : Great offer on this holiday we didn't expect much for the price and was shocked to see our accomadtion and surrounding, a brilliant deal thank you.
Product: Amazing place everything about it was beautiful. The room was lovely and the food was superb, it is run by a family and they were so friendly . We would go back again.

23-May-2018
Brilliant staff

Read more
2 Hour(s) ago

GF Fanabe Costa Adeje

Service
Product

Service rating : No issues with Hays, but see below for disappointment with quality of holiday at the chosen hotel
Product: Although the accommodation itself was actually very good the holiday experience was bad, We were not informed that there would be a significant amount of outside noise during our visit. Neither from the hotel or Jet2. The following works had clearly been taking place for some time and would have been known to both companies. Major road re-surfacing works were taking place during the day starting at 6am. Alongside that a nearby building was being demolished with distracting noises of drilling and hammering constantly, This spoilt what was intended to be a peaceful relaxing holiday.

Read more
2 Hour(s) ago

Spain

Service
Product

i have to date always got very good service from hays travel in wallsend this is why we come back time and again many thanks

2 Hour(s) ago

Cuba

Service
Product

Great to be able to use fb messenger

2 Hour(s) ago

Spain

Service
Product

Excellent service would recommend to anyone

2 Hour(s) ago

Spain

Service
Product

always has time to talk and nothing is a problem

2 Hour(s) ago

Ferrer Isabel Cala Bona

Service
Product
Latest
Service
Product

Laura very helpful and kind. When we had difficulty,she help us solved the problem.

23-May-2018
They do their best to find hotels and flights to suit us .Its good to get people to help
you and take worry out of traveling.☺

Read more
Good evening,
Thank you very much for your lovely comments i shall be sure to pass these onto laura when she is next in the office i am sure shell be delighted to see this.
If we dont hear from you before hand then we do hope you have a fantastic holiday.
If you do require any more help in the meantime then please dont hesitate to contact us further on 08004125368.

dominique- Travel Sales Consultant
0800 412 5368 option 1
2 Hour(s) ago

Cyprus

Service
Product

Very good!

Read more
Thank you

Kellie
2 Hour(s) ago

Jurys Inn Leeds Leeds

Service
Product
Latest
Service
Product

Fabulous service from Melanie Robson, always goes the extra mile, will definitely recommend

23-May-2018
Brilliant!

Read more
2 Hour(s) ago

Turkey

Service
Product

Thanks somuch to Sarah Jane Brooks for the fantastic service she gave us in the booking of our holiday we hays . Couldn't of asked for better service many thanks ��������

Read more
Good evening,
Thank you very much for your positive feedback and your lovely comment i shall be sure to pass these onto sarah jayne when she is back in the office i am sure she will be delighted by these.
If we dont hear from you before hand then we do hope you have a fantastic time on holiday.
If you do require any more help in the mean time then please dont hesitate to contact us further on 08004125368.

dominique- Travel Sales Consultant
0800 412 5368 option 1
2 Hour(s) ago

Kriopigi Hotel Kriopigi

Service
Product

Service rating : Denise at Hats was very helpful and efficient
Product: Nice and peaceful food very good happy helpful staff

2 Hour(s) ago

Spain

Service
Product

Absolutely amazing customer service from both Kevin and Emma at your Knaresborough branch when booking my holiday yesterday both went beyond excellent service helping in every way they could. Kevin explained everything to me, both said if I needed anything else or had any questions just to call in. Both were very polite, professional, helpful and very smart. I recommend everyone to book through this store, as on each occasion I have visited all members of the team go out of their way to help. People are quick enough to complain when something is wrong but not enough people give praise. This store definitely scores 100% where I am concerned.

Read more
2 Hour(s) ago

Greece

Service
Product

Very happy with service we received over the phone

2 Hour(s) ago

Spain

Service
Product

Very helpful

2 Hour(s) ago

Australia

Service
Product

STAFF VERY HELPFUL AND OBLIGING COULD NOT HAVE ASKED FOR BETTER WHEN ARRANGING MY HOLIDAY

2 Hour(s) ago

Oceana Roundtrip Dubai

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Product
Latest
Service
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A pleasure to deal with this holiday company friendly and very efficient would definitely book with hays travel again

23-May-2018
Brilliant service

Read more
3 Hour(s) ago

Bulgaria

Service
Product

Rebecca was very patient with our needs and found the best holiday for us

3 Hour(s) ago

Iberostar Grand Salome Tenerife

Service
Product

Service rating : Excellent as alwats
Product: Very enjoyable holiday.

Read more
I am really pleased you have had an enjoyable holiday

Many thanks
Johnathan
Bridlington
3 Hour(s) ago

St Nicholas Bay Resort & Villa Crete

Service
Product

Service rating : We've had impressive service and we will use Hays in the future.
Product: Location, facilities and Apartment were first class. We would probably not take the half-board option if we went again. Breakfast however was very good.

3 Hour(s) ago

Spain

Service
Product

amazing customer service

3 Hour(s) ago

United States

Service
Product

The service Samantha gave me was amazing. From my first enquiry to the booking she was very helpful. Wouldn't hesitate to book with Hayes again.

3 Hour(s) ago

Independence of the Seas Mediterranean Highlights

Service
Product

I have been into the Middlesbrough branch 3 times for information regarding a cruise holiday. The staff were very helpful and informative. Special thanks to Emma for helping clarify many things for us. At one point I had all of the girls in the shop helping me decide! I was so grateful for all of their knowledge and advice. Would highly recommend Hays and will definitely use in future.

Read more
3 Hour(s) ago

Independence of the Seas Canaries Adventure

  • Customer also reviewed:
  • Independence of the Seas Spanish Mediterranean
Service
Product

My agent was Michele Kirkbtide ,excellent service ,went the exte mile to meet my needs .
A little frustrating when I couldn't always get in touch as she had other customer s .

Would go to her again with out hesitation .

Mrs A Elliott

Read more


Thank you so much for your kind comments, I do apologise regarding being busy as I do actually go out to client's homes or they do come to mine due to appointments being already pre booked, I am so sorry.

I am pleased you are happy with my service and I really appreciate you booking with me.

It is my pleasure to look after you.

Kind Regards

Michele x x x
3 Hour(s) ago

Cyprus

Service
Product

Good service

3 Hour(s) ago

Tunisia

Service
Product

The lady that served me was helpful and found me a great holiday just what I was looking for and was so quick!

3 Hour(s) ago

Veggera Hotel Perissa

Service
Product

Service rating : I think that Hays Travle is good. The staff are very friendly and helpful. However, I did have ask for some extra documentation to be e-mailed out to me
Product: It was a superb hotel. The accommodation was excellent, very clean and in a lovely .position overlooking the sea. The staff were incredible helpful and knowledgeable. Clean sheets every other day and towels daily. I was a little disappointed in the food, as I try to avoid processed food. I would have like fresh coffee and fresh orange juice, but maybe that's just me!

Read more
3 Hour(s) ago

Saga Pearl II Norwegian Notes

Service
Product

Service rating : Arrangements via Natalie Taylor were excelent; Contact via post & e-mail very good.. Natalie could not be faulted.
Product: The cabin was a little smaller than we expected. However, as the ship (SAGA Pearl) is going out of service, there is nothing that can be done.

3 Hour(s) ago

Cuba

Service
Product

Really friendly staff and good deals would definitely book with them again.

3 Hour(s) ago

Deluxe Alaskan Voyage As brochure

Service
Product

Service rating : Excellent service as always.
Product: Nieuw Amsterdam voyage was excellent. Lots to do onboard. Food and service very good.

Read more
Good Afternoon to you,

Thank You very much for the lovely Feedback ! Really
appreciated. Glad you had a great time !!

See you again soon.!

All the very best.

Kevin
3 Hour(s) ago

Hotel Playa Pesquero Playa Pesquero

Service
Product

Service rating : Excellent advice on where to stay.
Product: Such friendly staff and outstanding value for money

3 Hour(s) ago

Queen Mary 2 Dubai to Southampton

Service
Product

Ably attended to by May

3 Hour(s) ago

IFA Buenaventura Hotel Playa Del Ingles

Service
Product

Service rating : Good
Product: Very bad Communication. Very rude. Very dated

3 Hour(s) ago

Italy

Service
Product

Staff very helpful, helped with all queries and booked us a great holiday for a great deal.

3 Hour(s) ago

Riu Tikida Beach ALL INCLUSIVE Agadir

Service
Product

Service rating : Lovely staff
Product: Fantastic hotel and staff

3 Hour(s) ago

Beatriz Costa Teguise & Spa Costa Teguise

Service
Product
Latest
Service
Product

Very friendly

23-May-2018
Great friendly service

Read more
Good evening,
Thank you very much for your positive feedback it is very much appreciated.
If we dont hear from you before hand then we hope you have a fantastic holiday.
If you do require any help in the meantime with anything then please dont hesitate to give us a call on 08004125368

dominique- Travel Sales Consultant
0800 412 5368 option 1
3 Hour(s) ago

Colombina Venice

  • Customer also reviewed:
  • Hotel Sirmione Promessi Sposi Sirmione
  • The Mecenate Rome
Service
Product

Service rating : Everything on our recent holiday went to plan.
Product: A slightly quirky hotel in the middle of Venice close to St Mark's. Our room was very comfortable with a small terrace. Staff very friendly and helpful.

3 Hour(s) ago

Spain

Service
Product

They are Excellent and helpful

Read more
Thanks so much Mr Buckham, its lovely to hear you had a great experience in branch. We hope you have a brilliant holiday :-)

Kind regards
Lorraine
3 Hour(s) ago

Spain

Service
Product

Excellent service our holiday was just what we wanted

3 Hour(s) ago

Spain

Service
Product
Latest
Service
Product

The young lady who put alot of effort into finding us the best holiday to suit our party was fantastic and real credit to the team and never lost her patience with us being fussy . The next day we went back to book and another gentleman helped us book he was very charming and helpful.
Over all a very pleasant experience I would definitely use hays again .
Thanks .

23-May-2018
Service was outstanding very helpful .

23-May-2018
Service was outstanding very helpful.

Read more
Thank you so much for your kind comments. Gerat to see our teamwork is paying off! I'll let Melanie know. :)

Kindest regards, Colin
3 Hour(s) ago

Czechoslovakia (former)

Service
Product

Very professional and helpful in helping us chose our holiday

3 Hour(s) ago

United Kingdom

Service
Product

Helpful and polite as always

3 Hour(s) ago

Italy

Service
Product

Really helpful staff.

Read more
Thank you for your Feedback it was a pleasure dealing with your enquiry and getting your Holiday Booked.

Kind Regards
Samantha Reid
Travel Consultant
3 Hour(s) ago

Spain

Service
Product

very helpful looking for a holiday to suit our needs

Read more
Thank you for your lovely review

Hope you have an amazing time

Many Thanks

Ashleigh