Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 217585 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
2 Minute(s) ago

Cambridge Hotel Gatwick

  • Customer also reviewed:
  • Dubrovnik The Dalmatian Coast & Montenegro 2 Centre as per brochure
Service
Product

Service rating : Kept informed
Product: Had to request pick up as advised but took longer than expected. Waited 25 mins after phone call

4 Minute(s) ago

Spain

Service
Product

Have booked with hays tiverton before ,always really helpful and that's why I go back to them every time I am planning a holiday.

7 Minute(s) ago

Thailand

Service
Product

Booked over the phone no problem

11 Minute(s) ago

Dalmatian Island Explorer Island Hopper

Service
Product

Service rating : Exceptional, friendly & efficient service as always
Product: Spacious accommodation in good order by friendly staff

13 Minute(s) ago

disneys wilderness lodge florida

Service
Product

Helen was great, great communicator and made me feel I was getting a good deal! :)
I then deal with Ashley as Helen has the day off...she was also great and picked up my booking very quickly

Well done the team seem to all work well together

I hope my holiday is as good experience as your staff offered

Read more
18 Minute(s) ago

Greece

Service
Product

Booked a holiday yesterday with Kerry she was very helpful nothing was to much trouble for her no rush l was really pleased Ann Tattam

20 Minute(s) ago

Portugal

Service
Product
Latest
Service
Product

Very helpfully, Victoria went out her way to explain everything

18-Oct-2018
Very professional and helpful, Victoria went out of her way to be helpful

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24 Minute(s) ago

Las Dunas Apartments Playa Del Ingles

Service
Product

Service rating : OK
Product: The apartment/hotel next to Las Dunas is being completely refurbished. The building noise (Pneumatic chisels and grinding wheels) starts at 08:00 and stops at 18:30

30 Minute(s) ago

France

Service
Product

Brilliant service

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Thank you for taking the time to leave feedback, we bet you can't wait to go to Disney, see you soon!

Dionne
32 Minute(s) ago

Iceland

Service
Product

Good help and good prices

35 Minute(s) ago

Iona Norway & Iceland

Service
Product

Always brilliant service

38 Minute(s) ago

Italy

Service
Product

Very good service from first enquiry to booking.Thankyou

38 Minute(s) ago

Cape Verde

Service
Product

Your rep Sara is very helpful and very knowable about the holiday we like

Read more
Thank you again Vanessa for yours and Peters support and for your bookings!!Speak to you soon when i come round with the Cruise tickets!

kind regards
Sarah Hounsell
01733 646316
39 Minute(s) ago

Jardines de Nivaria Hotel Tenerife

Service
Product

The team at Prenton just great so helpful understand what we needed.

41 Minute(s) ago

Spain

Service
Product
Latest
Service
Product

The team at hays travel in Shipley where fantastic computers were down and they still found a holiday for me the manger could do enough for me

18-Oct-2018
Team at Shipley was very efficient and friendly I be using them again

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43 Minute(s) ago

Las Arenas Benalmadena

Service
Product

Linda who booked out holiday was very helpfull and nothing was to much trouble. I will be booking again. Thank you linda

46 Minute(s) ago

Poland

Service
Product

A pleasure to deal with, the staff are super friendly, would highly recommend them

47 Minute(s) ago

Akti Beach Club Kos

Service
Product

Service rating : I’ve booked with Hayes travel before and they have always done everything right for my holiday
Product: My hotel is perfect it’s the fifth time I have stayed there and will go back again

48 Minute(s) ago

SuneoClub Globales Santa Ponsa Majorca

Service
Product

Service rating : Carolyn at Winton branch is always helpful and it always runs smoothly. Will go to her for our next holiday.
Product: Good food, clean hotel, staff helpful and polite. Soft furnishings in room (333) tired and stained, bedlinen well used, balcony chairs old and stained. TUI reps excellent.

Read more
49 Minute(s) ago

United Kingdom

Service
Product

Our contact at Hays (Lesley) was very friendly, efficient and knowledgeable. It was a pleasure to have someone do all the bookings for us in one exercise as it has given me peace of mind that all has been dealt with.

49 Minute(s) ago

Arcadia Spain Italy and France

Service
Product

Very helpful

50 Minute(s) ago

Spain

Service
Product

Quick response, excellent communication and beat a price I got elsewhere! Perfect!

51 Minute(s) ago

Egypt

Service
Product

We were more than satisfied with our dealings with our holiday enquiry. Travel agent Dion was very professional, attentive and knowledgable with our questions and left us happy that we had visited Hays travel.....

55 Minute(s) ago

Arcadia Canary Islands and Azores

Service
Product

Jessica helped find exactly what we wanted with the cruise & advised us of practicalities with stateroom & excursion booking. Great help.

59 Minute(s) ago

Spain

Service
Product

smooth process for booking holiday

59 Minute(s) ago

Mirachoro I Albufeira

Service
Product

Service rating : brill
Product: great will book same place for next year

1 Hour(s) ago

United States

Service
Product

Having popped in to price up a holiday, A lovely young apprentice made us feel very welcome, nothing was too much trouble, all went smoothly, we got a good quote on a holiday, said our goodbyes, might be back, we had a full english breakfast up the road... we were taken aback by how nice the young lady was, we went to the bank and got the money for a deposit, and went & booked the holiday, Thanking the lady for her time, Just to say This apprentice Named (Olivia) was an asset to your company. This is the second holiday we have booked with Hays Travel, we go on our first one on the 2nd November to Turkey. (for the first time) to try it.

Kind regards,

Mr & Mrs Parkinson.

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1 Hour(s) ago

Cape Verde

Service
Product

What a lovely and laid back experience. Fleur was professional and extremely helpful, helping us book a great and hassle free holiday. Thank you.

1 Hour(s) ago

Greece

Service
Product

Excellent service as always.

1 Hour(s) ago

Spain

Service
Product

As always very good service from the staff at Tiverton. Rebecca and Laura even stayed late on 16th Oct to finish sorting my holiday booking.

1 Hour(s) ago

Cyprus

Service
Product

Kim sorted out our booking super efficiently as usual.

Read more
Thank you so much for booking with us again and leaving lovely feedback!

Dionne
1 Hour(s) ago

Poland

Service
Product

Excellent service,nothing was too much trouble spending time to find a place which was suitable,would recommend them for efficiency and very friendly.

Read more


Thank you for your lovely feedback. It was a pleasure to book your trip to Poland. We look forward to seeing you again soon.

Kind Regards

Jade
1 Hour(s) ago

Greece

Service
Product

Jessica is fantastic, very helpful and very friendly, this is the 2nd time she has helped us.

1 Hour(s) ago

Malta

Service
Product
Latest
Service
Product

Great service

18-Oct-2018
Great service, staff very friendly

Read more
1 Hour(s) ago

Spain

Service
Product

A very helpful and friendly service , will use again , thanks

Read more
Thank you so much for your lovely feedback & kind comments! We are very happy to help here in Highcliffe. We look forward to seeing you again soon!

Megan
1 Hour(s) ago

HSM Sandalo Beach Torrenova

Service
Product

Love using hays. easy, pleasant and quick service

1 Hour(s) ago

Spain

Service
Product

i was given every thing i request and even more without any hassle will do it again and again THANKS DAVID AND JOAN

1 Hour(s) ago

Aurora Spain and Guernsey

Service
Product
Latest
Service
Product

We went to Hays in Havant
The girls were excellent. Well informed. Helped to book out cruise and they all worked together as s team to ensure we got what we wanted friendly and a pleasure to book with

18-Oct-2018
Had all the answers to our questions

18-Oct-2018
Had all the answers to our questions

Read more


Thank you so much for your kind feedback! I am so pleased we managed to get you all booked, and all within such close proximity of each other. I am sure you will all love your first cruise with P&O!

Kind regards,

Georgia Francis
Apprentice Travel Consultant
1 Hour(s) ago

France

Service
Product

Excellent response from when I messaged on Facebook and was helpful through out the booking would recommend booking with Sophie

1 Hour(s) ago

Oasis D'or Cala d'Or

Service
Product

Amazing friendly stuff and made everything so very easy. I would highly recommend.

1 Hour(s) ago

Spain

Service
Product

First class service from beginning to end

1 Hour(s) ago

Spain

Service
Product

Karen was extremely professional, helpful and very, very knowledgeable

1 Hour(s) ago

Alexandros Studios HB Sissi

Service
Product

Service rating : Pleased with service we got.
Product: Adequate in the main.

1 Hour(s) ago

Sahara Beach Skanes

Service
Product

Service rating : Good service no hassle in booking our holiday
Product: Room a bit small not enough storage for two only six coat hangers room kept clean lovely staff

1 Hour(s) ago

Hisar Holiday Club Hisaronu

Service
Product

Service rating : Booking was ok but won't be traveling with Thomas Cook again !!
Product: 4th stay at this hotel and always enjoy it

1 Hour(s) ago

Ventura Western Europe

Service
Product

Excellent service as usual, found me exactly the product i wanted.

1 Hour(s) ago

Sensimar Lagoon Mauritius Mauritius

Service
Product

Service rating : We booked this after searching for a holiday to Gran Canaria, as we found the price for Mauritius was only a little more.
Product: An excellent 4-Star hotel, totally suited us as it was Adults Only, and the staff were great. We had a lovely chilled 2 weeks at the Sensimar lagoon.

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1 Hour(s) ago

The Kresten Royal Villas and S Kalithea (Rhodes)

Service
Product

Service rating : good service
Product: on arrival to room no towels no cups safe locked room smelt of smoke(later found out open bar area below smoke came up and went in room so had to keep door closed) double bed ordered got 2 single beds food in all areas was only luke warm and very few hot plates tables never set when taken to table, sometimes over a 5 mins wait room cleaned and no towels left again you may think trivial but rated 5 stars expect 5 star service.

Read more
Thank you very much for your feedback! I am sorry to hear that your hotel did not meet your expectations, I will give you a call to discuss this further.

Rebecca x
2 Hour(s) ago

Terra Blue Kamari

Service
Product

2 Hour(s) ago

Vrissiana Beach Hotel Protaras

Service
Product

Service rating : Once again always helpful nice one birtley
Product: Stayed sister hotel next door thanks for the free upgrade

Read more
Hello, Thank you for leaving some lovely feedback. I am happy to see you enjoyed our service. We hope to see you in the branch soon to hear all about it.

Kindest Regards
Melissa
2 Hour(s) ago

Villa Glavic Dubrovnik (Old Town)

Service
Product

Service rating : Excellent service. Friendly, helpful and professional staff.
Product: Excellent hotel overall. Friendly staff, great choice of food, cleanliness, facilities etc. Well situated for visiting Dubrovnik Old Town.

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Thank you for your kind words, I am so pleased you had a lovely time in Croatia. We look forward to arranging your next holiday.

Bree
2 Hour(s) ago

Medplaya Hotel Bali Benalmadena

Service
Product

Service rating : Company good, service also.
Product: Rooms a little small, recommend a fridge I the room.

2 Hour(s) ago

Kings Budapest

Service
Product

Service rating : Couldnt be more helpful
Product: Really disgusting place to stay. Really not happy about the way we were accused of causing water damage. Yet to see if they had charged us for this. Would not reccomend this hotel to anyone.

2 Hour(s) ago

Vila Gale Nautico Armacao De Pera

Service
Product

Service rating : Cannot fault the service we received, especially with it being our first ever holiday! Lauren was very patient/helpful.
Product: We thoroughly enjoyed our stay and would recommend this accommodation to others. Overall a really positive experience!

Read more
Welcome home, thank you for taking time to leave us your comments. It sounds like you had a lovely holiday, we're happy to hear that! Please let us know should you need anything in the future! Thanks, Lauren :)

The Team at Hays Travel Malton
2 Hour(s) ago

Comfort Inn & Suites Convention Center International Drive

Service
Product

Service rating : Good service in shop
Product: Great hotel, good staff, have stayed several times before

2 Hour(s) ago

Rodos Star Hotel Rhodes

Service
Product

Service rating : We had no problem at all
Product: First time here for us. Lovely 3 star hotel friendly staff, nice food and clean. Would go back

2 Hour(s) ago

Nissi Beach Hotel Larnaca

Service
Product

Service rating : Excellent service from Toni as usual.
Product: Public areas modern, rooms dated.
Good food, clean, good evening entrainment.
Beach very busy

2 Hour(s) ago

Insotel Club Tarida Playa Cala Tarida

Service
Product

Service rating : Always friendly and helpful
Product: One bar only was outside and this was a pain when it rained.
Too many screaming kids in the evening.

Read more
So glad you have a lovely holiday, shame about the kiddies :)
See you soon for your cruise tickets.

Many Thanks Jenna

Jenna
2 Hour(s) ago

Blue Sea Calas Marina Hotel Benidorm

Service
Product

Service rating : The only problem was that we were told the holiday was all inclusive but when we got there it was not . I am going into allerton office on Saturday to discuss .
Product: Clean

2 Hour(s) ago

Portugal

Service
Product

Very helpful indeed.

2 Hour(s) ago

Crown Plaza Airport Manchester

  • Customer also reviewed:
  • Senator Cadiz Spa Cadiz
  • Sevilla Macarena Seville
Service
Product

Service rating : Excellent, as usual.
Product: Have used CP before and will do so again

2 Hour(s) ago

Balmoral Swedish Waterways

Service
Product
Latest
Service
Product

Good service every time we go

18-Oct-2018
Great service from all

18-Oct-2018
Great service from all

Read more
2 Hour(s) ago

Iberostar Sabila Costa Adeje

Service
Product

Service rating : The staff at Mold office are very informative and helped with car park at the airport with ease
Product: It was lovely, but not 5 star

2 Hour(s) ago

Arcadia Baltic

Service
Product

Karen at Heswall branch was exceptionally thorough and outstanding in all she did to sort out the booking of a cruise to the Baltic in 2020

2 Hour(s) ago

Spain

Service
Product
Latest
Service
Product

Good experience

18-Oct-2018
Booked with you for years

Read more
2 Hour(s) ago

Cook Islands

Service
Product

Sarah was extremely helpful when helping us build our dream honeymoon. She contacted agents on our behalf and helped create the perfect package.

Read more
Thank You for your feedback Mr Gledhill, We hope you have a fantastic honeymoon and holiday :)

Melissa
3 Hour(s) ago

United States

Service
Product

Excellent and prompt service from Tracy, nothing too much trouble. Received a call to clarify all details, email sent through promptly confirming all details, excellent and reassuring as this is the first time we will be going to the US and we are so excited. Thank you

3 Hour(s) ago

Puerto Azul Suite Hotel Majorca

Service
Product

Tui rep did not turn up until Sunday morning ! Not a lot of good when we are
leaving at 8-20 a.m. on Tuesday morning.The hotel staff were excellent,booking
excursions for us,doing the reps work

3 Hour(s) ago

Dias Studios & Apartments Crete - CHQ

Service
Product

Service rating : very helpful staff
Product: very friendly staff and atmosphere clean apartments and all social areas a place to visit again and to recommend to others

3 Hour(s) ago

Alua Hotel Hawaii Mallorca and Majorca

Service
Product

Service rating : Emma our travel agent went above and beyond to get us an holiday.Other travel agents failed in this area.
Product: Excellent accommodation food good .Views across Palma nova was excellent.Reception staff where very helpful

4 Hour(s) ago

Jaccarino Naples

Service
Product

Service rating : Hays have turned up trumps getting us the accommodation we wanted when nobody else could.
Product: The Rooms we occupied were excellent kept immaculate by staff we have got to know over several years. The main fault with cuisine were the servings were too generous! The same head waiter has been there for the last seven years and cannot be faulted. We just love this hotel and the local area of Sant Agata its convenient for both the Sorrento and Amalfi coasts.

Read more
4 Hour(s) ago

Spain

Service
Product

Brilliant service thanks for searching for my families perfect holiday

4 Hour(s) ago

Palma Pompei

Service
Product

Were most helpful with our very specific requirements

5 Hour(s) ago

Egypt

Service
Product

Always very helpful, no matter how big or small the query may be. Would recommend everyone use Hays Travel.

5 Hour(s) ago

Bel Azur Hammamet

Service
Product

Service rating : All Staff in the shop Brilliant and Very Helpful.
Product: Poor. Worse holiday ever.

5 Hour(s) ago

Cairo Alexandria & Nile Cruise Egypt

Service
Product

Service rating : Never been disappointed yet. Excellent as always
Product: Both hotel and cruise ship were excellent, friendly and to be recommended

Read more
We are so happy to hear you have had yet another fantastic trip! It's always lovely to hear about your adventures and it's not long until the next trip. We look forward to seeing you, to hear all about Egypt, and for your Jordan tickets soon :D

Kindest regards,
Amy Hogan
5 Hour(s) ago

Spain

Service
Product

Hayley was fantastic nothing was a problem. Thank you very much we will be using be using Hays Travel again.

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Thank you for the lovely feedback.

We hope you have a fantastic time.

Kind Regards,
Hays Travel Blandford
5 Hour(s) ago

Tunisia

Service
Product

I always use Hays Travel in Westhoughton, very friendly and go out of their way to accommodate your needs.
Would never go anywhere else

5 Hour(s) ago

Spring Hotel Vulcano Playa De Las Americas

Service
Product

Service rating : We book on a regular basis with Hays Travel so we are satisfied with the way we get attention
Product: Just a very nice well run hotel, lovely Pool, Gym, Entertainment, reception, cleaning Staff all very good, nothing was too much of an effort for anyone

Read more
Thank you so much for taking the time to leave a review on your recent holiday with us and also our service. We really do value all of our customers feedback.Glad to hear you had a great time.

We look forward to seeing you again soon to book your next adventure!

Thanks

Faye and all the girls at Middlesbrough.
6 Hour(s) ago

HOTEL PLAZA OMIS SPLIT RIVIERA

Service
Product

Service rating : Everyone very helpful.
Product: Good hotel in lovely position. We had a room with balcony and sea view. Easy access to the town, beach, bus stops etc.. The staff were very helpful and friendly - could not ask for anything more.

6 Hour(s) ago

DOLORES Lanzarote

Service
Product

Service rating : It took a long time for our travel documents and so was not able to reserve aircraft seats until the last minute this meant that me and partner could not sit together
Product: It was good but the bath/jaquzi was out of order and there were lights not working to include the pool night light I think also after traveling it would of been nice to have essentials in the fridge ie milk tea coffee and bread.

Read more
6 Hour(s) ago

Greece

Service
Product

Very helpful staff. Much better talking to people rather than browsing internet.

6 Hour(s) ago

Hotel Simone Cannes

Service
Product

Service rating : Fantastic service thank you.
Product: Great little quirky hotel in the Centre of Cannes and the staff at the hotel were wonderful.

Read more
Thank you for your comments and look forward to hearing all about your trip!

Sandra
6 Hour(s) ago

Luxor Hotel And Casino Las Vegas

Service
Product

Service rating : Initial contact is fine however once you have paid it feels like they take the money and run ! I was constantly chasing them for updates on ticket etc . Was never informed of the need to book seats despite the conversations about it being a 30th Birthday surprise for my husband and wanting it to be perfect only to find out at the airport we were sitting apart for an 11 hour flight luckily Thomas cook were lovely and sorted the Situation for us after a very upsetting start to our holiday for me ! I asked the hays travel member to log my husbands onion allergy for the in flight meal only to be told 2 days before they hadn’t done that and can he not just pick them out .... it’s an allergy !! Staff just generally unhelpful when I asked to upgrade our hotel for £100 as displayed on ur website was told it would actually be £800 more cause I had used you monthly payment system so in hind sight would be better to save my money every month than pay you as I would have got a better deal! Won’t be using again as tarnished what should have been a brilliant holiday will also be telling friends and relatives about the poor service
Product: Excellent hotel offered us to upgrade at $10 a night to newly refurbed rooms something never offered by hays they only offer hotel upgrades at £800+ brilliant hotel and base to explore vegas

Read more
Thank you for taking the time to leave a review - We do appreciate your feedback.

I will call you to discuss the service rating you reviewed.
Many Thanks, Sue - Branch Manager

7 Hour(s) ago

Family Life Tropical Dalaman

Service
Product

Service rating : Great big thankyou to Sarah Duncan at your bebington branch. Always books us a great holiday...caring and proffesional in her job.
Product: Great hotel and staff. Very clean. Food excellent. Would definatley go back.

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Thank you so much for your lovely feedback. I'm so pleased you both had a great holiday and look forward to seeing you again soon.
Regards
Sarah.

Sarah Duncan.
7 Hour(s) ago

Canada

Service
Product

As always the service was excellent from Faye at the Wellswood branch. No matter what travel arrangements we request. Everything possible is done to accommodate them. Many thanks

7 Hour(s) ago

Spain

Service
Product

Claire was extremely patient with our ever-changing parameters and helpful in providing alternative suggestions.

Read more
Thank you so much for your feedback. We hope that you have a wonderful holiday.

Thank you from the Budleigh girls :)
7 Hour(s) ago

Hotel Pankow Berlin

Service
Product

Service rating : haven't used a travel agent for a long time but will use Hays from now on. Beat the holiday deal I found for myself and then Hays looked after everything. Brilliant.
Product: Clean hotel right on a tram stop. Reasonably priced. Downside was that it was a little too far out of the centre. Room was small.

Read more
7 Hour(s) ago

Norwegian Jade Path of the Vikings from London

Service
Product

Service rating : Hays Newton Abbot have always provided my party with excellent, friendly service and in arranging our most recent cruise continued to provide the same level of service and attention to detail.
Product: We have sailed with Norwegian Cruise Lines on 5 occasions and have always enjoyed very good accommodation and excellent service and will continue to sail with them. Highly recommended.

Read more
7 Hour(s) ago

Braemar Norwegian Fjords & Cities With Oslo

Service
Product

we found everyone, Karen and Kelly extremely helpful

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Thank you for taking the time to leave a review and provide such a kind comment. I am so glad we found a cruise for you and I know you will have a wonderful time on your first ever cruise!

Karen
7 Hour(s) ago

Jewels of italy Various

Service
Product

Hays are usually good. On this occasion the holiday taken on their recommendation , Jewels of Italy, with Ledger ,was the worst accommodation we have ever stayed in

Read more
I am so very sorry that Ledger Holidays have not met your holiday expectations and following our conversation in the office please do bring in your letter of complaint for us to forward on your behalf.

Many Thanks Rebecca
Hays Travel
Bridlington
7 Hour(s) ago

United States

Service
Product

Jenny has been very helpful and pleasant to deal with. I am extremely happy with the service I have received. She went the extra mile to make sure we got the holiday we wanted at the price we wanted.

Read more
Thank you for your lovely comments, it was a pleasure to book your holiday. I'm so glad we were able to find what you wanted in the end & I hope you all have a great time in Florida! Kind Regards, Jenny

7 Hour(s) ago

Lato Hotel Agios Nikolaos

Service
Product

Service rating : As Ive said before Julia is one in a million. Will always go the extra mile. We were delayed for 16 hours on the return trip and Julia offered to complete the claim forms on our behalf.
Product: Lovely hotel where we have met friends for life. Our only criticism would be, should you wish to return after 2am after a night out beware of waking a particular grumpy night "watchman"! A key fob for the locked front door would avoid this! However, we will be back as the pluses outweigh the minuses.

Read more
7 Hour(s) ago

Spain

Service
Product

As always a pleasant no stress experience with our local advisor.

Read more
Thanks Joan,would appreciate it if you could put a review if you have time on my facebook page Suzanne Smith at Hays Travel

Thanks

Suzanne Smith
7 Hour(s) ago

Estrela Da Luz Lagos

Service
Product

Service rating : We were helped through out our booking.
Product: Could have done with some balcony furniture. i.e. sun bed. only had table and 4 chairs. (only a minor detail)

7 Hour(s) ago

King Evelthon Beach Hotel & Re Paphos Resort

Service
Product

Service rating : The staff at Knaresborough branch are so help full.
Product: Lovely clean hotel everything lovely.

8 Hour(s) ago

Jamaica

Service
Product

excellent service in the store, very friendly and helpful

Read more
Thank you for taking the time to write up some feedback on our service, it's always great to hear that our customers are leaving the branch happy with their holiday plans. I hope you have a lovely time :)

Laura - Assistant Manager
8 Hour(s) ago

AQUA PALMS HAWAII

  • Customer also reviewed:
  • RAMADA PLAZA DOWNTOWN TORONTO
Service
Product

Service rating : Hays travel were exceptional
Product: Very nice hotel, I was on the 12th floor, a king sized bed to myself and a balcony I could see Waikiki beach from.

Read more
Hi Mrs Donbavand thank you for your comments we are so please you had a brilliant time its sounded amazing. See you again soon for your next one. :)

Kind Regards, Gemma x
8 Hour(s) ago

Atlantic Ibiza

Service
Product

Service rating : Jane your agent was so good and the service from her was excellent.
Product: Very good , very clean , but they need new beds.
enjoyed my stay there.

8 Hour(s) ago

Inter Apartments Salou - Reus

Service
Product

Service rating : Surprised they didn't print off Boarding passes, did not tell us about the new Spanish "visitors tax" applied at reception in the hotel, and definitely surprised at the hotels 100 euros refundable deposit, also requested at reception BEFORE the one, and only, key handed over.
Product: See above for details, accommodation in the apartments was adequate, can't say about in the main hotel. Quite kids friendly, so not to everyones' taste.

Read more
Thank you for your feedback. I am sorry to hear about the negative aspects of your holiday and hope that it did not ruin your trip.

We hope to see you again soon.

Paige