Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Service rating : Kept informedProduct: Had to request pick up as advised but took longer than expected. Waited 25 mins after phone call
Have booked with hays tiverton before ,always really helpful and that's why I go back to them every time I am planning a holiday.
Booked over the phone no problem
Service rating : Exceptional, friendly & efficient service as alwaysProduct: Spacious accommodation in good order by friendly staff
Helen was great, great communicator and made me feel I was getting a good deal! :)
I then deal with Ashley as Helen has the day off...she was also great and picked up my booking very quickly
Well done the team seem to all work well together
I hope my holiday is as good experience as your staff offered
Booked a holiday yesterday with Kerry she was very helpful nothing was to much trouble for her no rush l was really pleased Ann Tattam
Very helpfully, Victoria went out her way to explain everything18-Oct-2018Very professional and helpful, Victoria went out of her way to be helpful
Service rating : OKProduct: The apartment/hotel next to Las Dunas is being completely refurbished. The building noise (Pneumatic chisels and grinding wheels) starts at 08:00 and stops at 18:30
Good help and good prices
Always brilliant service
Very good service from first enquiry to booking.Thankyou
Your rep Sara is very helpful and very knowable about the holiday we like
The team at Prenton just great so helpful understand what we needed.
The team at hays travel in Shipley where fantastic computers were down and they still found a holiday for me the manger could do enough for me18-Oct-2018Team at Shipley was very efficient and friendly I be using them again
Linda who booked out holiday was very helpfull and nothing was to much trouble. I will be booking again. Thank you linda
A pleasure to deal with, the staff are super friendly, would highly recommend them
Service rating : I’ve booked with Hayes travel before and they have always done everything right for my holidayProduct: My hotel is perfect it’s the fifth time I have stayed there and will go back again
Service rating : Carolyn at Winton branch is always helpful and it always runs smoothly. Will go to her for our next holiday.Product: Good food, clean hotel, staff helpful and polite. Soft furnishings in room (333) tired and stained, bedlinen well used, balcony chairs old and stained. TUI reps excellent.
Our contact at Hays (Lesley) was very friendly, efficient and knowledgeable. It was a pleasure to have someone do all the bookings for us in one exercise as it has given me peace of mind that all has been dealt with.
Quick response, excellent communication and beat a price I got elsewhere! Perfect!
We were more than satisfied with our dealings with our holiday enquiry. Travel agent Dion was very professional, attentive and knowledgable with our questions and left us happy that we had visited Hays travel.....
Jessica helped find exactly what we wanted with the cruise & advised us of practicalities with stateroom & excursion booking. Great help.
smooth process for booking holiday
Service rating : brillProduct: great will book same place for next year
Having popped in to price up a holiday, A lovely young apprentice made us feel very welcome, nothing was too much trouble, all went smoothly, we got a good quote on a holiday, said our goodbyes, might be back, we had a full english breakfast up the road... we were taken aback by how nice the young lady was, we went to the bank and got the money for a deposit, and went & booked the holiday, Thanking the lady for her time, Just to say This apprentice Named (Olivia) was an asset to your company. This is the second holiday we have booked with Hays Travel, we go on our first one on the 2nd November to Turkey. (for the first time) to try it.
Mr & Mrs Parkinson.
What a lovely and laid back experience. Fleur was professional and extremely helpful, helping us book a great and hassle free holiday. Thank you.
Excellent service as always.
As always very good service from the staff at Tiverton. Rebecca and Laura even stayed late on 16th Oct to finish sorting my holiday booking.
Kim sorted out our booking super efficiently as usual.
Excellent service,nothing was too much trouble spending time to find a place which was suitable,would recommend them for efficiency and very friendly.
Jessica is fantastic, very helpful and very friendly, this is the 2nd time she has helped us.
Great service18-Oct-2018Great service, staff very friendly
A very helpful and friendly service , will use again , thanks
Love using hays. easy, pleasant and quick service
i was given every thing i request and even more without any hassle will do it again and again THANKS DAVID AND JOAN
We went to Hays in Havant
The girls were excellent. Well informed. Helped to book out cruise and they all worked together as s team to ensure we got what we wanted friendly and a pleasure to book with18-Oct-2018Had all the answers to our questions18-Oct-2018Had all the answers to our questions
Excellent response from when I messaged on Facebook and was helpful through out the booking would recommend booking with Sophie
Amazing friendly stuff and made everything so very easy. I would highly recommend.
First class service from beginning to end
Karen was extremely professional, helpful and very, very knowledgeable
Service rating : Pleased with service we got.Product: Adequate in the main.
Service rating : Good service no hassle in booking our holidayProduct: Room a bit small not enough storage for two only six coat hangers room kept clean lovely staff
Service rating : Booking was ok but won't be traveling with Thomas Cook again !!Product: 4th stay at this hotel and always enjoy it
Excellent service as usual, found me exactly the product i wanted.
Service rating : We booked this after searching for a holiday to Gran Canaria, as we found the price for Mauritius was only a little more.Product: An excellent 4-Star hotel, totally suited us as it was Adults Only, and the staff were great. We had a lovely chilled 2 weeks at the Sensimar lagoon.
Service rating : good serviceProduct: on arrival to room no towels no cups safe locked room smelt of smoke(later found out open bar area below smoke came up and went in room so had to keep door closed) double bed ordered got 2 single beds food in all areas was only luke warm and very few hot plates tables never set when taken to table, sometimes over a 5 mins wait room cleaned and no towels left again you may think trivial but rated 5 stars expect 5 star service.
Service rating : Once again always helpful nice one birtleyProduct: Stayed sister hotel next door thanks for the free upgrade
Service rating : Excellent service. Friendly, helpful and professional staff.Product: Excellent hotel overall. Friendly staff, great choice of food, cleanliness, facilities etc. Well situated for visiting Dubrovnik Old Town.
Service rating : Company good, service also.Product: Rooms a little small, recommend a fridge I the room.
Service rating : Couldnt be more helpfulProduct: Really disgusting place to stay. Really not happy about the way we were accused of causing water damage. Yet to see if they had charged us for this. Would not reccomend this hotel to anyone.
Service rating : Cannot fault the service we received, especially with it being our first ever holiday! Lauren was very patient/helpful.Product: We thoroughly enjoyed our stay and would recommend this accommodation to others. Overall a really positive experience!
Service rating : Good service in shopProduct: Great hotel, good staff, have stayed several times before
Service rating : We had no problem at allProduct: First time here for us. Lovely 3 star hotel friendly staff, nice food and clean. Would go back
Service rating : Excellent service from Toni as usual.Product: Public areas modern, rooms dated.
Good food, clean, good evening entrainment.
Beach very busy
Service rating : Always friendly and helpfulProduct: One bar only was outside and this was a pain when it rained.
Too many screaming kids in the evening.
Service rating : The only problem was that we were told the holiday was all inclusive but when we got there it was not . I am going into allerton office on Saturday to discuss .Product: Clean
Very helpful indeed.
Service rating : Excellent, as usual.Product: Have used CP before and will do so again
Good service every time we go18-Oct-2018Great service from all18-Oct-2018Great service from all
Service rating : The staff at Mold office are very informative and helped with car park at the airport with easeProduct: It was lovely, but not 5 star
Karen at Heswall branch was exceptionally thorough and outstanding in all she did to sort out the booking of a cruise to the Baltic in 2020
Good experience18-Oct-2018Booked with you for years
Sarah was extremely helpful when helping us build our dream honeymoon. She contacted agents on our behalf and helped create the perfect package.
Excellent and prompt service from Tracy, nothing too much trouble. Received a call to clarify all details, email sent through promptly confirming all details, excellent and reassuring as this is the first time we will be going to the US and we are so excited. Thank you
Tui rep did not turn up until Sunday morning ! Not a lot of good when we are
leaving at 8-20 a.m. on Tuesday morning.The hotel staff were excellent,booking
excursions for us,doing the reps work
Service rating : very helpful staffProduct: very friendly staff and atmosphere clean apartments and all social areas a place to visit again and to recommend to others
Service rating : Emma our travel agent went above and beyond to get us an holiday.Other travel agents failed in this area.Product: Excellent accommodation food good .Views across Palma nova was excellent.Reception staff where very helpful
Service rating : Hays have turned up trumps getting us the accommodation we wanted when nobody else could.Product: The Rooms we occupied were excellent kept immaculate by staff we have got to know over several years. The main fault with cuisine were the servings were too generous! The same head waiter has been there for the last seven years and cannot be faulted. We just love this hotel and the local area of Sant Agata its convenient for both the Sorrento and Amalfi coasts.
Brilliant service thanks for searching for my families perfect holiday
Were most helpful with our very specific requirements
Always very helpful, no matter how big or small the query may be. Would recommend everyone use Hays Travel.
Service rating : All Staff in the shop Brilliant and Very Helpful.Product: Poor. Worse holiday ever.
Service rating : Never been disappointed yet. Excellent as alwaysProduct: Both hotel and cruise ship were excellent, friendly and to be recommended
Hayley was fantastic nothing was a problem. Thank you very much we will be using be using Hays Travel again.
I always use Hays Travel in Westhoughton, very friendly and go out of their way to accommodate your needs.
Would never go anywhere else
Service rating : We book on a regular basis with Hays Travel so we are satisfied with the way we get attentionProduct: Just a very nice well run hotel, lovely Pool, Gym, Entertainment, reception, cleaning Staff all very good, nothing was too much of an effort for anyone
Service rating : Everyone very helpful.Product: Good hotel in lovely position. We had a room with balcony and sea view. Easy access to the town, beach, bus stops etc.. The staff were very helpful and friendly - could not ask for anything more.
Service rating : It took a long time for our travel documents and so was not able to reserve aircraft seats until the last minute this meant that me and partner could not sit togetherProduct: It was good but the bath/jaquzi was out of order and there were lights not working to include the pool night light I think also after traveling it would of been nice to have essentials in the fridge ie milk tea coffee and bread.
Very helpful staff. Much better talking to people rather than browsing internet.
Service rating : Fantastic service thank you.Product: Great little quirky hotel in the Centre of Cannes and the staff at the hotel were wonderful.
Service rating : Initial contact is fine however once you have paid it feels like they take the money and run ! I was constantly chasing them for updates on ticket etc . Was never informed of the need to book seats despite the conversations about it being a 30th Birthday surprise for my husband and wanting it to be perfect only to find out at the airport we were sitting apart for an 11 hour flight luckily Thomas cook were lovely and sorted the Situation for us after a very upsetting start to our holiday for me ! I asked the hays travel member to log my husbands onion allergy for the in flight meal only to be told 2 days before they hadn’t done that and can he not just pick them out .... it’s an allergy !! Staff just generally unhelpful when I asked to upgrade our hotel for £100 as displayed on ur website was told it would actually be £800 more cause I had used you monthly payment system so in hind sight would be better to save my money every month than pay you as I would have got a better deal! Won’t be using again as tarnished what should have been a brilliant holiday will also be telling friends and relatives about the poor serviceProduct: Excellent hotel offered us to upgrade at $10 a night to newly refurbed rooms something never offered by hays they only offer hotel upgrades at £800+ brilliant hotel and base to explore vegas
Service rating : Great big thankyou to Sarah Duncan at your bebington branch. Always books us a great holiday...caring and proffesional in her job.Product: Great hotel and staff. Very clean. Food excellent. Would definatley go back.
As always the service was excellent from Faye at the Wellswood branch. No matter what travel arrangements we request. Everything possible is done to accommodate them. Many thanks
Claire was extremely patient with our ever-changing parameters and helpful in providing alternative suggestions.
Service rating : haven't used a travel agent for a long time but will use Hays from now on. Beat the holiday deal I found for myself and then Hays looked after everything. Brilliant.Product: Clean hotel right on a tram stop. Reasonably priced. Downside was that it was a little too far out of the centre. Room was small.
Service rating : Hays Newton Abbot have always provided my party with excellent, friendly service and in arranging our most recent cruise continued to provide the same level of service and attention to detail.Product: We have sailed with Norwegian Cruise Lines on 5 occasions and have always enjoyed very good accommodation and excellent service and will continue to sail with them. Highly recommended.
we found everyone, Karen and Kelly extremely helpful
Hays are usually good. On this occasion the holiday taken on their recommendation , Jewels of Italy, with Ledger ,was the worst accommodation we have ever stayed in
Jenny has been very helpful and pleasant to deal with. I am extremely happy with the service I have received. She went the extra mile to make sure we got the holiday we wanted at the price we wanted.
Service rating : As Ive said before Julia is one in a million. Will always go the extra mile. We were delayed for 16 hours on the return trip and Julia offered to complete the claim forms on our behalf.Product: Lovely hotel where we have met friends for life. Our only criticism would be, should you wish to return after 2am after a night out beware of waking a particular grumpy night "watchman"! A key fob for the locked front door would avoid this! However, we will be back as the pluses outweigh the minuses.
As always a pleasant no stress experience with our local advisor.
Service rating : We were helped through out our booking.Product: Could have done with some balcony furniture. i.e. sun bed. only had table and 4 chairs. (only a minor detail)
Service rating : The staff at Knaresborough branch are so help full.Product: Lovely clean hotel everything lovely.
excellent service in the store, very friendly and helpful
Service rating : Hays travel were exceptionalProduct: Very nice hotel, I was on the 12th floor, a king sized bed to myself and a balcony I could see Waikiki beach from.
Service rating : Jane your agent was so good and the service from her was excellent.Product: Very good , very clean , but they need new beds.
enjoyed my stay there.
Service rating : Surprised they didn't print off Boarding passes, did not tell us about the new Spanish "visitors tax" applied at reception in the hotel, and definitely surprised at the hotels 100 euros refundable deposit, also requested at reception BEFORE the one, and only, key handed over.Product: See above for details, accommodation in the apartments was adequate, can't say about in the main hotel. Quite kids friendly, so not to everyones' taste.