Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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As always the girls look after us many thanks
Very pleasant and helpful experience
I always book with Hays travel and always receive fantastic service.
Once again a big thank you to Hays Travel Jesmond Brilliant Service
Could not have been better, so efficient and friendly
Service rating : Well organised.
Tour guide Rosario was excellent.Product: Hotel Kaos room good but step up to shower room rather disconcerting and the height of the clothes hanging rail a challage for some one of short stature.
The food was acceptable and the selection good.
All the staff were helpful and friendly.
Hotel Baia Taormi and room rather tired for a 4 star hotel and needed smartening up.
The large swimming pool was empty and told the season did not start until June but the hotel was open and we and other parties were there ??
Drinks were more expensive than at the Kaos Hotel .
The food was shambolic at times with lots of queuing. The meat was in the same cabinet as the fish. The barbecue meat was uncooked and told there wa no lamb left only for others guests to be served it straight afterwards. Apology somewhat muted.
Tables not laid up at breakfast??
Staff rather brusque at times but seemed rather understaffed.23-May-2018Service rating : GoodProduct: Have done so above.23-May-2018Service rating : GoodProduct: Have done so above.
Service rating : I have just had a holiday in Tenerife via. Hays and couldn't have wished for better treatment from the staff. We have in fact a cruise booked for August with your company. Nothing to do with Hays but we had a disastrous return journey via. TUI because of the French Air Strike. Long delay and then diverted to Bristol instead of Bournemouth because of the late arrival. Wouldn't wish to experience this again.Product: This hotel has just been taken over again, we have been going to this hotel for the past 10years. Accommodation has been changed and now looks very contemporary - no complaints and definitely an improvement
Service rating : Good , friendly serviceProduct: Very good accomodation
Very helpful very good service always use them xxxx
Very patient when we were trying to find a certain hotel. We will always come to you when booking a holiday.
The entire experience was quick and easy, the travel agent representative was polite and guided us to a perfect holiday. We will return when booking our next holiday, thank you.
Happy with service - holiday booked
Service rating : Great serviceProduct: Lovely hotel great staff and an amazing holiday23-May-2018Hassle free booking, staff very helpful getting the product required
Booked holiday for 9 guys through your consultant Kath Macdonald, she was absolutely excellent I would not hesitate to recommend her to friends and family. Service level 10 out of 10
Service rating : very helpfulProduct: good tour
Excellent service from Michelle, highly recommend Michelle to sort out you're holiday
Fast efflicent service thank you very much.
The service was very professional, supportive and Nicky worked tirelessly to ensure the requirements for my holiday were met. Nothing was too much trouble.
Service rating : Helpful staffProduct: Food luke warm. Restaurant staff lazy, went in restaurant for lunch and some tables still had breakfast toast crumbs on. Pool bar staff continually pointing to tips box. As for service you had to find your own cutlery if you wanted more than 1 knife and fork for perhaps a dessert
Service rating : fantastic deal worth every pennyProduct: fantastic hotel staff very friendly lovely holiday looking to go back next year or sooner
We booked our honeymoon via Caroline burr and couldn’t thank her enough!!! She went above and beyond to find us the perfect place to go and then went even further to find us the most perfect hotel within that country.
I am amazed that she has been able to do this for us all via email as most travel agents have requested us to come in and with us both working long hours this isn’t practical.
I can honestly say if it wasn’t for Caroline we wouldn’t have a honeymoon booked and I think I would have never have found the amazing hotel that we are now going too!
Can’t wait to spend 11 nights in goa as newleyweds, relaxing!! All thanks to Caroline burr!!!
Will definitely be using her again for future holidays and recommending her to all my friends.
Service rating : staff very friendly and efficientProduct: very good but slightly disorganised in the restaurant the first few days .of the season.
Prompt & efficient service looking for what I asked for. Used them for booking my holiday in Dec 17. Will definitely be using again. Emma at Hays travel in Castleford lovely to deal with.
Jackie provided an excellent service as always. She found a great deal which met all the needs of our group and at a fantastic price. I have no hesitation in recommending Jackie to family and friends.
Charlotte was polite and efficient when booking our holiday.
You’re member of staff Danielle was very helpful.
Service rating : Another excellent holiday, recommended by the staff at Stockton HeathProduct: Excellent resort throughly enjoyed it
Service rating : Katie at the Sherborne branch once again did an excellent job organising our holidayProduct: We were overlooked on our balcony by the new Wedding Venue and their were at least 4 Weddings in the time we were staying there, so know privacy on the balcony.
Service rating : Great staff at Ellesmere PortProduct: Top hotel 5 star
Excellent service, prompt response to any questions and booking process easily completed.
excellent service again as usual brilliant branch and staff at Redcar nothing to much trouble very professional
Service rating : Very helpful.Product: Situation was perfect right on the sea front.Food could have been better.Rooms cleaned every day. No water bottles given could buy from the shops near the hotel or take your own and the hotel would fill them.
Service rating : Lovely friendly ladies.Product: Basic old fashioned holiday fun...would definitely go back.
very helpful and informative
The customer adviser was very helpful with my initial enquiry and provided me with a printed quotation.Once i had considered the cost and savings I was happy enough to return THE SAME DAY and book the cruise holiday to the Caribbean for March 2019 as a surprise holiday for my wife!
I went in to get my wife’s birthday trip sorted but had no idea of according what was in my head .
Debbie helped me every part of the way to get the right hotel and the theatre ticket I wanted , she even achieved more than I expected with evening dinner include .
A big thumbs up for great service and being patient with my requirements .
Amesbury staff ,especially Debbie give great service and are so helpful. Thanks it’ll be a great trip.
Service rating : There were a few issues where my account was being mixed with someone else account but was rectified in the end. Please make sure customers know from the start about vaccinations and advised they maybe required well before the holiday and not 2 weeks prior and if customers do not have seats together then advise that other optons are available like paying for extra leg room seats will actually get people travelling together sat together if standard seats together are not available at the time of the tickets arriving.Product: Stunning place and staff. Food very good and despite having money and clothing stolen from our room and safe being broken into on the 1st night the hotel dealt with it brilliant and from start to finish and could not do enough for us to make our holiday enjoyable. We would return.
The manager in Amesbury who helped me get my break sorted , was very helpful and friendly . She spent all the time I needed without any problems . I would recommend them , excellant service thanks
The assistant who dealt with us Carolyn at your Winton Bournemouth branch was excellent. We went in looking to go to Palma nova but there was nothing available for our dates. She went looking through the computer until we found something suitable. She was very patient because we are difficult customers. She has arranged everything for us from private taxis to assistance getting on the plane as we both have difficulty getting up the steps. She has even emailed the hotel requesting a ground floor apartment. Excellent service.
Service rating : BrilliantProduct: Very nice spotless
Yet again abig thankyou to Helen for her excellence on booking our holiday very helpfull n professional in every way she’s chuffing amazing keep up the good work
The travel advisor Kara was extremely helpful and informative. I also had a mishap during the payment process and she was very understanding and patient. Will definitely use again.
Service rating : Most pleasant, helpful and knowledgeable staff who did everything to get us off to a good start for our annual holiday.Product: A good hotel with pleasant and helpful staff serving a wide variety of food including English breakfasts.
The food was buffet service but all other service including reception was excellent.
Very good used you two times
Another pleasant holiday booking from the team at crossgates
Continued good service - this occasion arranging a transferral of a cruise booking. Very well handled by Laura.
Very helpful and professional.
We shall definitely use Gemma again.
Service rating : I have, I believe, had dealings with Hayes Travel in the past & recommend them to anybody.Product: The resort was small but in a rural area. Accomodation was good also staff but I would only recommend a holiday for no longer than a week. Bus timetables start late in the morning & return around 5pm or gone 9pm & are very cheap, 4 euros to Corfu town an hour away.
Service and staff excellent. No change there!
Service rating : Holiday was exactly as describedProduct: Fantastic hotel. Staff were great, couldn't do enough, just wish we booked longer than a week
Fantastic service from beginning to end. Would highly recommend Hays Travel
Paula booked us in the York rd. branch Hartlepool, was very helpful
Great service despite me not knowing exactly what i wanted
We were very pleased with the way our booking was handled. We were seeking a holiday at short notice and had little time in the shop because of parking restrictions. It was completed efficiently and in a pleasant manner and confirmed by email quite soon after.
Lisa Pennells has been very efficient and helpful and is a great asset to Hayes.
Service rating : Great offer on this holiday we didn't expect much for the price and was shocked to see our accomadtion and surrounding, a brilliant deal thank you.Product: Amazing place everything about it was beautiful. The room was lovely and the food was superb, it is run by a family and they were so friendly . We would go back again.23-May-2018Brilliant staff
Service rating : No issues with Hays, but see below for disappointment with quality of holiday at the chosen hotelProduct: Although the accommodation itself was actually very good the holiday experience was bad, We were not informed that there would be a significant amount of outside noise during our visit. Neither from the hotel or Jet2. The following works had clearly been taking place for some time and would have been known to both companies. Major road re-surfacing works were taking place during the day starting at 6am. Alongside that a nearby building was being demolished with distracting noises of drilling and hammering constantly, This spoilt what was intended to be a peaceful relaxing holiday.
i have to date always got very good service from hays travel in wallsend this is why we come back time and again many thanks
Great to be able to use fb messenger
Excellent service would recommend to anyone
always has time to talk and nothing is a problem
Laura very helpful and kind. When we had difficulty,she help us solved the problem.23-May-2018They do their best to find hotels and flights to suit us .Its good to get people to help
you and take worry out of traveling.☺
Fabulous service from Melanie Robson, always goes the extra mile, will definitely recommend23-May-2018Brilliant!
Thanks somuch to Sarah Jane Brooks for the fantastic service she gave us in the booking of our holiday we hays . Couldn't of asked for better service many thanks
Service rating : Denise at Hats was very helpful and efficientProduct: Nice and peaceful food very good happy helpful staff
Absolutely amazing customer service from both Kevin and Emma at your Knaresborough branch when booking my holiday yesterday both went beyond excellent service helping in every way they could. Kevin explained everything to me, both said if I needed anything else or had any questions just to call in. Both were very polite, professional, helpful and very smart. I recommend everyone to book through this store, as on each occasion I have visited all members of the team go out of their way to help. People are quick enough to complain when something is wrong but not enough people give praise. This store definitely scores 100% where I am concerned.
Very happy with service we received over the phone
STAFF VERY HELPFUL AND OBLIGING COULD NOT HAVE ASKED FOR BETTER WHEN ARRANGING MY HOLIDAY
A pleasure to deal with this holiday company friendly and very efficient would definitely book with hays travel again23-May-2018Brilliant service
Rebecca was very patient with our needs and found the best holiday for us
Service rating : Excellent as alwatsProduct: Very enjoyable holiday.
Service rating : We've had impressive service and we will use Hays in the future.Product: Location, facilities and Apartment were first class. We would probably not take the half-board option if we went again. Breakfast however was very good.
amazing customer service
The service Samantha gave me was amazing. From my first enquiry to the booking she was very helpful. Wouldn't hesitate to book with Hayes again.
I have been into the Middlesbrough branch 3 times for information regarding a cruise holiday. The staff were very helpful and informative. Special thanks to Emma for helping clarify many things for us. At one point I had all of the girls in the shop helping me decide! I was so grateful for all of their knowledge and advice. Would highly recommend Hays and will definitely use in future.
My agent was Michele Kirkbtide ,excellent service ,went the exte mile to meet my needs .
A little frustrating when I couldn't always get in touch as she had other customer s .
Would go to her again with out hesitation .
Mrs A Elliott
The lady that served me was helpful and found me a great holiday just what I was looking for and was so quick!
Service rating : I think that Hays Travle is good. The staff are very friendly and helpful. However, I did have ask for some extra documentation to be e-mailed out to meProduct: It was a superb hotel. The accommodation was excellent, very clean and in a lovely .position overlooking the sea. The staff were incredible helpful and knowledgeable. Clean sheets every other day and towels daily. I was a little disappointed in the food, as I try to avoid processed food. I would have like fresh coffee and fresh orange juice, but maybe that's just me!
Service rating : Arrangements via Natalie Taylor were excelent; Contact via post & e-mail very good.. Natalie could not be faulted.Product: The cabin was a little smaller than we expected. However, as the ship (SAGA Pearl) is going out of service, there is nothing that can be done.
Really friendly staff and good deals would definitely book with them again.
Service rating : Excellent service as always.Product: Nieuw Amsterdam voyage was excellent. Lots to do onboard. Food and service very good.
Service rating : Excellent advice on where to stay.Product: Such friendly staff and outstanding value for money
Ably attended to by May
Service rating : GoodProduct: Very bad Communication. Very rude. Very dated
Staff very helpful, helped with all queries and booked us a great holiday for a great deal.
Service rating : Lovely staffProduct: Fantastic hotel and staff
Very friendly23-May-2018Great friendly service
Service rating : Everything on our recent holiday went to plan.Product: A slightly quirky hotel in the middle of Venice close to St Mark's. Our room was very comfortable with a small terrace. Staff very friendly and helpful.
They are Excellent and helpful
Excellent service our holiday was just what we wanted
The young lady who put alot of effort into finding us the best holiday to suit our party was fantastic and real credit to the team and never lost her patience with us being fussy . The next day we went back to book and another gentleman helped us book he was very charming and helpful.
Over all a very pleasant experience I would definitely use hays again .
Thanks .23-May-2018Service was outstanding very helpful .23-May-2018Service was outstanding very helpful.
Very professional and helpful in helping us chose our holiday
Helpful and polite as always
Really helpful staff.
very helpful looking for a holiday to suit our needs