Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Service rating : Very helpful and efficientProduct: Excellent all round.
Area around it was in places run down with many unfinished buildings.
Service rating : Friendly helpful staff.Product: Very nice hotel situated adjacent to Edinburgh Zoo.
Service rating : always able to helpProduct: great position from city
We were well looked after by Joanne. As a suggestion, Hays could offer refreshments to customers. We were in the shop for well over an hour and a glass of water would have been very welcome.
Service rating : very friendly set of girlsProduct: adequate but needs updating food not as good as thought it would be for a 4 star hotel but again adequate outside swimming pools were freezing they were not used by anyone. No tea making facilities in rooms had to hire a kettle for 8 euros per day, but overall generally a nice place.
Scott at Honiton branch was most helpful in booking our cruise for Jan 19 on Arcadia
Very helpful as always.
nice young lady and showed us a few prices for the same place but hays was the better price. so we booked there and then.
Service rating : Brilliantly organised by Natasha, could not fault herProduct: Not great, was clean however and staff were friendly. Hotel was noisy though and the walls a bit thin. In a good spot though and great access to the Metro and places to eat.
Always book with hays.. staff are lovely
Service rating : Efficient so far. Hoping for assistance to get refund for changed room allocation.Product: Rooms good. Noisy (ear plugs required). Longe too small for number of guests. Rooms were not as booked when we arrived. 3 rooms instead of 4.
Excellent service, many thanks
Nothing too much trouble
Service rating : Always willing to go the extra mile, prompt in responding to any questionProduct: Really great location, size of room was fantastic and hotel was really modern, clean and staff very friendly
Service rating : Easy and effecientProduct: Lovely hotel but it was very cold everywhere especially in bed!
Service rating : Hays were very helpfullProduct: The MPM Sport Bansko was a very very lovely hotel the right location ,rooms tidy and clean, food great and staff very friendly if you were nice to them ( as we saw other people that werent nice to the staff !)
Informative friendly and professional
Service rating : Good service overall. Agent did their best to find a holiday to suit our needs/budgetProduct: Hotel a little dated, but clean and comfortable and very friendly. Food was also good.
Service rating : All goodProduct: Was a bit disappointed with what was advertised as spa facilities online when it should be stated that it is a wellness centre not a spa where you can be as a couple in saunas and steam room as they are totally separate,male and female, no use if you want to be with your husband or wife as a couple. I spoke with guest services re this and it was explained it is a wellness area not a spa. Hotel staff very good, food good but did think being charged for safe in deluxe room a bit much. All in all will say jet 2 excellent staff, inflight,also hotel flight check in brilliant idea.
Service rating : I think that Hays were quite poor in dealing with my flight time changes. I was offered £63 compensation, but I found out while on holiday that one other family on exactly the same package as mine were offered £100. The extent of the flight change had a bigger financial implication then £63, due to other arrangements I'd make around the original flight plans.Product: Clean, food OK, facilities OK, beds hard and no extra pillows available. Good location, easy to walk to Playa Blanca, or free use of hotel shuttle bus. Must be a better way of depicting your entitlement to use the facilities than wearing a wristband all week, this was annoying and looked poor when off resort.
Service rating : allways very helpful and everything is done 4 uProduct: all hotels i used were very good quality
Service rating : Have always got friendly sound advice at Haystravel Stanley branch.Product: Hotel offered some really good services,food was good and plentiful and the staff worked hard to please the customers and childrens animation team were energetic.
Most of entertainment was good and Spa facilities was a bonus, the rooms were well attended by cleaning staff.I would have given an excellent but there were parts of hotel that need updating,but we thoroughly enjoyed our holiday and would return.
Shelley was fantastic.
Couldn't of been easier.
Would definitely recommend using the on line and call back service.
Excellent service again from Natalie who showed us the availability of holidays for the dates we could go and our budget booked with hays in October to The Gambia which i enjoyed and am now going back again in March for a longer stay in which i think got a good price recommend the staff at hedge end branch who are very helpful
Service rating : Very freindly and helpful staffProduct: Good but food not as good as usual19-Feb-2018Very good try to do there best for you
I have booked several holidays with Hays the reason for this is I always get friendly professional help the staff always go that extra mile to help. Its always a pleasure
derreck was easy to deal with , very knowledgable and i would book again , very good service
The service we received was excellent. The lady we dealt with was extremely efficient, friendly and professional.
Service rating : It was the second holiday Hayes travel has advised us to view & they both ticket our boxes .Product: The first room wasn't except able, but when we had been moved our holiday started !
we had an apprentice sales rep sort our holiday out and she did a fantastic job we look forward to dealing with her in the future within Paignton Branch.
The young lady in Hays Travel was very patient and helpful. Nothing was too much trouble for her.
Service rating : Good price and helpful staffProduct: Small as the name suggests but very helpful and friendly staf
We always book our holidays with Hays travel. From a day trip to a fortnight's holiday away, they are always knowledgeable and ready to find the best holiday to suit your needs.
Service rating : Very helpfulProduct: Great location great service
Excellent staff and service which I have experienced several times now as a returning customer. I do not like the new widow display, much preferred the old style as I have often been drawn in in by something advertised in the old format.
Service rating : Excellent service, very helpful and informativeProduct: The hotel was really good, we even got an upgrade to a newly redecorated room.
The Flamingo has it all, casino, bar's, food, great staff, shows, and that Las Vegas glitz
The travel consultant (Helen) was very helpful and informative regarding our holiday booking.
I am a little disappointed as while the sales lady was very helpful, information pertaining to obtaining the necessary visas was vague, booked a 4 day trip, where if I have read correctly a 3 day trip does not require a visa. The cost has substantially increased the amount to what is in effect of a long weekend.
Christallla Pulman at the Southbourne branch is excellent always very professional nothing is to much trouble for her.
Service rating : Excellent customer serviceProduct: Lovely rooms, great food... we had a great holiday
Service rating : Excellent communication skills shown by the lady on booking reference 1644925Product: I wish they had a heater in the rooms - otherwise very satisfactory
Excellent, friendly, efficient service as always
Service rating : Hays Travel very good and helpfulProduct: Couldn’t have been any better. Good service helpful staff couldn’t do enough for you. Clean rooms, Internet was hit & miss though . Only 1 person at a time could use it in your room.
We’ve been miss-sold a holiday
Service rating : Heather walker excellent service from start to finish highly recommend herProduct: Nice hotel good food staff lovely very clean but not many English people
The service was faultless. Natalie did everything she could to ensure we got the best possible deal, explained everything we needed to know. Much thanks to her we are now going on the holiday of a life time!!! Thanks!!!
Lucy that dealt with me was very helpful and friendly nothing was to much trouble a credit to the company
First class service from Kelly the manager.
Service rating : Happy daysProduct: Clean, breakfast included and a good base
As always Vickie swann gave excellent service finding us a great holiday.
Jill was very helpful and made the whole booking experience easy
Service rating : Amanda went the extra mile to find what we wantedProduct: Good holiday, lots to see, good hotels, good organisation by Mercury.
as before, very good attention from Karen Lusher who gave us unlimited time
very good service from Karen Lusher who was very patient
Sian at the Bognor store is always professional and is also friendly and helpful.
Service rating : Great service as everProduct: Lovely ship plenty of venues to use
Service was excellent and very efficient. Very helpful with a few enquiries we made.
Nothing is too much trouble. Friendly efficient service
Service rating : Very happy with hays travel, Josie from the bridport office took care of every thing. 5 stars..Product: Fantastic hotel, great location, great resort.
Recommend Bansko to anyone..
Extremely helpful and very friendly.19-Feb-2018Excellent
Hays Travel always make me feel welcome, Every year I book at least one holiday there, sometimes two.
Amazing customer service from Sam very helpful
Polite, prompt, knowledgeable and great service.
Service rating : Superb personal and efficient service! Many thanks, particularly to Bryony!Product: This was a friendly, clean and comfortable hotel with great views . We excellent 4 course evening meals and great breakfasts . The owners were really helpful and made us feel very welcome. There is s relaxing 'wellness' suite - perfect after a day's cross-country skiing or hiking.
We booked our family hoilday with Rebecca at the white rose Leeds she was fantastic really helpful we will always book our hoildays here19-Feb-2018Excellent
Leanne was very helpful and managed to find everything I was looking for. She was very friendly and answered all the questions I had. Would definitely book through Hays again.
We always receive great service from the excellent staff at Middlesbrough branch who are very friendly and knowlegable...we would not go anywhere else!
Helen & Peter Bellis
Provided all the answers and at a very good price
Service rating : Nicola booked us into abother beautiful hotel.Product: Fabulous 5 star treatment.
Service rating : Staff in store were very goodProduct: On checking in we was told we were getting an upgraded room at no extra charge, the room b417 was awful very shabby furniture and dated dirty bathroom it was also 4 levels up a very steep hillside some of the paths were almost vertical, although we’re quite fit we are pensioners and found this too much a struggle, next morning we asked to be moved to a lower room and told there was a room for an extra charge of 2000 baht the room was b204 was still basic but better and nearer to reception so we had to pay the extra even though I told them the one they gave us was supposed to have been upgrade. The breakfast room was horrible with dirty floors and shabby furniture and food was awful.
The agent (Michelle Rodd) that attended to my booking provided outstanding customer service, ensuring that all of my complex needs were met in full.
Extremely impressed with the service I received from Sarah yesterday she could not have been more helpful and pleasant, excellent customer service. THANK YOU.
The website was hard to navigate via my phone and quite frustrating!! I also had a phone call after my booking had been paid and confirmed to tell me the price had gone up by £130+ and it had to be paid immediately. I booked on this site because I was saving money compared to another site but ended up paying about the same.
It was so lovely to have the stress taken out of holiday shopping, Emma asked exactly what we did and didn't want ad was there every step of the way.. would defiantly recommend this service.
Have used hays in Connahs Quay a numer of times and have always had excellent service. The staff always very pleasant and helpful.
Carol was very good at finding different options for me and very helpful
Service rating : good service lots of help putting holiday togetherProduct: Good location, modern rooms with good view
Service rating : Very helpful with planning.Product: Just a great hotel and fabulous sunshine
Staff very friendly and helpful, nothing is to much trouble with regards to finding a suitable holiday even when you go in not knowing where you want to go. It's always a happy atmosphere in the Amesbury branch when we go there.
VERY PROFESSIONAL SERVICE
Upon entering Hays Killingworth the staff were immediately friendly and super helpful.
Adam listened to all of my requirements and when I received the holidays via e-mail from him they were exactly what I’d asked for, he even gave extra information on the hotel and surrounding area.
When we had decided which one to book I called the branch back and spoke to Laura who was also really helpful, ensuring that everything was just right.
I cannot fault Hays Killingworth, absolutely fabulous staff.
Service rating : Very knowledgeable and helpful. Willing to spend a lot of time with us to make sure we got everything right.Product: Great location, right on the Grand Canal and within walking distance of all the sights. The hotel was friendly, comfortable, clean and had a lovely ambience.
As usual excellent friendly service from 0swestry hays branch.
Service rating : Had initial problems booking(shop,head office and online prices), but all sorted and pleased with response.Product: Would have given an excellent but some off the staff seemed a bit distant.Rooms were comfortable and the sea veiw was stunning. Well worth the extra.Oh , no bed on arrival for our grandaughter .10:20pm !!
Michele Kirkbride is an excellent travel consultant I wouldn’t use anyone else. I have recommended her to family and friends.
Service rating : All arrangements went perfectly to planProduct: Highly recommended with all round quality facilities and location. Very helpful staff.
Service rating : The staff at hays travel are lovely and when we had a few problems at the time of booking they rectified them and did everything they could to keep us happy. Our flight to orlando involved changing planes at Heathrow and Miami. We had two hours at Miami to change planes and were reassured that it was enough time to get through customs etc. Before our holiday we asked the staff at hays if we would need to collect our luggage at Miami and re-check it it for the flight to orlando as we would have just entered America. We were confidently told by three agents (we asked on two occasions as well as at time of booking as we were concerned about this with having only 2 hours to change) that as we booked through an agent it was one ticket from newcastle to orlando and that regardless of changes, we would not need to do anything with our luggage until we reached orlando. At Heathrow my husband double checked this with airport employees who gave us the correct information that we would need to collect our luggage at Miami and then re-check it in for the next flight. If he had not of asked then we would not have even looked for it and fortunately for us the flight arrived at Miami early so we just managed to catch our connecting flight. If it had of arrived on time with just 2 hours to change then there is absolutely no way we would have caught our plane to orlando. The previous problems we experienced with booking our disney cruise we believe were down to lack of knowledge in the cruise department but in this case three travel agents in the branch told us incorrect information which could have really affected our journey if the flight had not of arrived early. We have used hays quite a few times now to arrange our holidays but if we go anywhere long haul again we will either go elsewhere or arrange it all ourselves. The employees at hays are all very friendly but because of this last thing as well as the previous problems we have had I had to give a rating of bad but I hope this feedback highlights an area where training if clearly needed.Product: This was not a carnival ship. It was the disney fantasy eastern caribbean cruise. Everything about this ship was absolutely fantastic from the staff and cleanliness to the the range of activities and food. Faultless!
Service rating : FantasticProduct: Excellent location for getting around. Clean inside, all staff were helpful. Prices of food maybe a little expensive.
Vicki was absolutely amazing! She responded immediately to our holiday dilemma and solved what seemed to be an insurmountable problem.
Service rating : Mel has always been more than helpful and patient when planning our holiday.Product: The hotel was fine, well situated close to the Waterfront.
However,our flight from Heathrow arrived early in the morning and we were at the hotel by 9am. We could only book into our room at 2pm. This meant we were sitting about feeling hot and tired for several hours. Perhaps a better solution could be found?
Kara was excellent, very professional and friendly in the way she dealt with our enquiry.
Great service start to finish
We have received a first class service from Amanda Berry and Hays Travel. She has listened carefully to our holiday requirements and has tailored the holiday perfectly to our needs. We would like to thank Amanda and Simon for all of their hard work and we look forward to a great holiday in New York. Many thanks.
Service rating : This holiday was booked solely with Hays travel. The young consultant Lauren was willing helpful and very knowledgeable using her obviously vast experience to obtain us a first class holiday.Product: Excellent location in Bangkok.
Hotel a bit tired needs up dating but comfortable.
Served the perpose.
Service rating : The staff are very friendly and always ready to helpProduct: The staff were excellent, the bungalow needed refurbishing but apart from that it was good. The complex was always clean and tidy and the food was good. Well worth a visit.