Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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excellent service staff very pleasant and helpfull looking forward to do business in the future.mr keith white.
NEVER LETS US DOWN, GREAT TEAM DO WHAT THEY PROMISE CREDIT TO THE COMPANY
Couldn't do enough to help x
Service rating : Sophie was very helpful although we did not get the seats we expected on the journey homeProduct: Hotel was spotlessly clean but rooms very small and the lifeguard at the hotel did not budge from her seat when older boys were knocking youngsters on the head and being very rough in the pool and one of the animation team had to stop ball game because of rough teenagers with youngsters
Service rating : Great effort by all to get us a perfect holiday, especially manager Beckie.Product: Whilst we were there my wife and son who is 5 were ill for numerous days of our 10 night stay, they were stuck in the room for a few datebook, this left me to sort the rest of the family out on my own, The rooms were exceptional and manager Ann was brilliant, but the entertainment was an apsolute joke(where did our money go) and worst of all was the food which did not offer the greatest of choices at all, I am currently messaging you from Scarborough hospitals children’s ward where my son has been admitted, he has gone down and down hill since getting home on Sunday, we have been told he has Campular bacter food poisoning from eating chicken at the flora garden hotel, I will be taking this further as he has now been in two night and no sign of improvement, several guests whilst on holiday at the hotel had the same effects and were in hospital on drips, you will definitely be hearing from the these guests one way or another, I will be making a formal complaint to Thomas Cook as I saved all year for my family to have the perfect holiday and it has ended with my son bleeding from everywhere and in a terrible state, he and my wife tried so hard to enjoy themselves but it has gone from bad to a nightmare, this should be fully investigated and not brushed under the carpet like I felt it had been whilst we were still on our holiday, this hotel is dangerous if continuing to serve this food. Like I say I saved every spare penny I had for 24 months and this is what my family has been left with.
Service rating : Very helpful and answered any questions I might have hadProduct: The room was just I expected it to be clean and pleasant the cabin steward was very helpful and very polite but the room itself was over theatre I made it very impossible to stay in our room during the day because of the noise and hard to sleep at night until Shows had finished
Originally we were booked into the annexe of a hotel without been informed, this was then rectified by a very helpful Manager, who changed our hotel to the IC Green Palace.
Always good service at Hays
Service rating : Service was good but its a shame that no one could have advised that the H10 Mediterranean was not aimed at the younger family market and that cap salou was so far from the main resort of salou as it was too quietProduct: The hotel does not have all its room refurbished and our first room was to get one of these. After asking if we could have a room like one advertised in both the brochure we got a room overlooking the pool. This was much more modern. The hotel is very noisy and the walls are thin. You can hear people from all sides. The staff are fabulous and will do anything to help. Food was lovely and a great choice. Not sure how a child's slush can cost the same price as a pint of San Miguel.
Service rating : Emma Byford has yet again had done an amazing job in booking our holiday everything went like clockworkProduct: It was a 3* rated hotel and was as we expected .
Really enjoyed our stay
Service rating : The adviser was very helpful and took time to find what we needed.Product: Very clean accommodation and kitchen well stocked.14-Aug-2018Efficient service.
Again great customer service from Carol yung. Easy to contact, quick to find great days and goes through everything you need to know in detail. Highly recommend
Very happy with the help to find a holiday to suite all 5 friends
Excellent service really patient showed us loads of holidays until we were happy with the choice we made
Emma, from Knaresborough was excellent. She found 3 holidays to choose from and there was no pressure to book asap. When I went into book she made the experience stress free and I feel very confident to use Hays Travel again.
Service rating : Great company helping me deal with my very bad holiday from tuiProduct: Very disappointed bad from start to end spent most of the week in reception complaining .granddaughter got an electric shock.to many points to list tried to resolve in resort reps logged all complaints now dealing with it in the uk.such a stressful and upsetting holiday and a waste of money and time i will never get back.
Visited two travel agents that day hays knocked spots of the other shop. Will definitely be useing them again they where so so helpful, well done.
as always very good service from carol
Always pleasant and efficient.
Hay,s travel couldn't have been more helpful .
as usual excellent service and excellent standards.
Verry friendly staff always go the extra mile to find what you are looking for
Service rating : As always, Hays delivers.Product: Apartment very good. Food excellent, except the 4 Euro surcharge to drink water, soft drinks or wine at the evening meal. This amount per person if you only want water was atrocious.
Excellent as usual
Service rating : Excellent as always. We had a brilliant holiday Product: Loved it. Clean and spacious apartment with great views, lovely pool area. Ideally located for us as is between the old and new town and we like to spend time in both.
Very helpful and knowledgeable assistant.
Superb knowledge of our chosen destination, done in a friendly and cheerful manner.
Fantastic service with friendly staff who took the time and trouble to find out what we really wanted in our holiday and then found the perfect one for us at a price we could afford. Can’t wait to go!
Service rating : Very helpful staff.Product: Lovely ship
Service rating : Happy with the serviceProduct: Hotel nice & clean . staff friendly . hotel not far from shops , bars & restaurants
Service rating : excellent serviceProduct: every thing exceptional
Superb service as usual14-Aug-2018Staff are always really helpful
Did everything we asked for. Devon was very polite and professional did everything we asked14-Aug-2018Good company
Very helpful, lots of information and quick easy booking
The girl who served us was very cheerful and helpful
Emma was very quick at responding and finding us the perfect holiday. She met all our requirements and was extremely patient with our demands and changes. Thank you Emma :)
Service rating : They were helpful but could do a little more to listen to the customer requirementsProduct: Being half board found annoying that we not aloud to have coffee or tea with our breakfast unless you paid for it . We thought being half board a least you could get that ☹☹
Service rating : Great can’t fault it at allProduct: Tiny very dated room, repetitive food day and night , you had to pay to use the other special restaurants which were terrible, an Italian that didn’t have pizza garlic bread also very poor English speaking staff , would not recommend this hotel at all .
The service received made the whole process very easy. Was completely seamless and as always a pleasure to book with Annette.
Service rating : very good service from DionneProduct: clean tidy but no information regarding the hotel or its facilities in the room which was a disappointment
Service rating : Always helpful in storeProduct: Food was full of grease we had to eat out all week as there was not much selection and food that was on was not to are taste even chips where white and meat was to red in middle
Had some concerns after booking but was sorted out so not a problem.
Service rating : GoodProduct: Needs updating and outdoor evening drinks area. All evening drinks are inside and and no air con inside wouldn’t go back.
This is the second occasion that I have dealt with Katie Young at the Cramlington branch of Hays travel asking her to pull together quotes for flights and accommodation in the USA. Katie is extremely obliging, nothing is too much trouble, she is prompt in her responses, always helpful and pleasant, she is an asset to Hays travel and I would not hesitate to contact her again. I have recently recommended Katie's skills to 2 colleagues looking to book the same type of holiday
Couldn’t fault the service provided
Lovely people great surroundings14-Aug-2018They keep you updated all the time
Service rating : Very helpful staff.Product: Wonderful.
Service rating : Staff were friendly and helpful.Product: Great location. Excellent staff. Owner very friendly nothing any bother
Good help with initial enquiries so we came back to book and pay for full holiday
Mel and Chloe all good better than others
pauline was very friendly and helpful. I have only ever booked a holiday at a travel agents, so was a bit worried about doing it over the phone, but i giund it to be just as easy. I did have some questions once i booked my holiday, so i emailed the, and the got straight back to me. I think i got great service, and am looking firward to my holiday next year
Service rating : Lucy was fantasticProduct: Bed bugs which I’m paranoid I’ve brought home and shocking food ,also booked a party of 8 but we couldn’t sit together
Brilliant service every efficient and Carol Yung was very helpful to our needs
Andrew at Topsham has really gone out of his way to book our next holiday. We find all the Saff at this office are very diligent and thoughtful14-Aug-2018The staff are vsey well trained.14-Aug-2018The staff are vsey well trained.
Service rating : Easy to deal withProduct: Accommodation could have been better. Happy enough.
Always helpful staff
Very good in making sure disabled facilities available for member of party.
Katie Fryer was excellent. She was so helpful, thorough and patient and will certainly be recommending her.
Excellent service and a very pleasant staff,14-Aug-20181st class service
Excellent travel agent, nothing is to much for them
Service rating : Really helpful lady'sProduct: Brill for a 3 star
We booked in Christchurch Dorset, the agent ,Cheryl at the branch was very pleasant, and very helpful and efficient, top marks
Excellent customer service and knowledge of the location. Nothing was to much trouble. Your colleague Amanda in the Torquay branch was outstanding, would definitely recommend.
Service rating : Excellent serviceProduct: Lovely hotel in a lovely area.
Brilliant service. Helpfulness and knowledge exceptional. Got back to us with additional information very speedily. Would recommend them to anyone.
Service rating : Perfect, went above and beyond to find our holidayProduct: This little gem is full of lovely extra touches and brilliant culture. Best for couples and friends for chilled out break. Lots of sight seeing nearby and staff very knowledgeable.
Excellent service from Lindsey again, thanks
Service rating : Hays were good from start to finish, including currency we purchased.Product: Mix up at booking in whereby they had us booked for one night and not three. Showed my booking receipt and then they accepted.
Service rating : Service was goodProduct: We got a courtesy room last day it was much better than the one we stayed in for the week our bathroom hadn't been finished hadn't been grouted food basic could of been to a sensortori for a little more money would not return
Service rating : We have booked with hays travel for the past 15 years and once again they did not let us down.Excellent service.Product: we enjoyed our holiday.The accommodation and food was excellent.on the down side the evening entertainment was poor.And with the hotel situated not a lot to do in the evening.Walking is a lot of up and down so you need to be fairly agile.
Service rating : Assistance at Southampton Airport very good All went to plan.I was unable to reach anyone to book seats on plane coming back but it worked out ok.Product: This is an excellent hotel with a very friendly atmosphere
Service rating : We cannot fault the service we received from Hays Travel. They were excellent.Product: The tourist tax was more than we were told it would be.
Service rating : Always book through Hays . They are always helpful and pleasant.Product: A little bit out of the way. A good 20 min walk to Kassiopi but still had a good time. Good food and nice people and very hot.
Service rating : Very impressed with the service, Sue gave us great advise and spent time with us looking at oprions.Product: Fantastic hotel with the friendliest staff. Great views and pool, spotlessly clean and good food.
Service rating : Brilliant service, Claire in the Widnes branch was excellentProduct: Lovely place, would recommend
Service rating : Excellent service again. Helped us find and book our holiday, with any help we needed and kept us up to date throughout. Wouldn't hesitate to book through them again.Product: A great holiday destination. We really enjoyed our stay here and would be more than happy to return. Room was very comfortable and spacious. The staff are great, always helpful and friendly. Food is great with plenty of choice, and excellent quality. The pools and entertainment really good. The resort itself is really nice, lovely beach and seafront. Not crowded at all. Only good things to say about the whole holiday..Thanks
Service rating : Great travel agentsProduct: Lovely hotel booked again for next year
Service rating : Absolutely flawless experience from start to finish. Will never book my own holidays again I will leave it to Hays.Product: Very luxurious
Service rating : Always use Hays, Helen is brilliantProduct: Food good, entertainment very poor all Spanish. Pools extremely deep. No floats or balls allowed. Rooms not cleaned.
Service rating : Excellent all around care from Nina Milton at Sheringham. Great holiday!Product: Everything you need. Good care and customer service. Current building work had little impact on the holiday.
Service rating : Very kind and fast response.Product: First class service.
Service rating : Really helpful and friendly sales person Graham. Easy to book, great serviceProduct: All we needed for family holiday, clean rooms, good food, good activities for children and adults alike
Service rating : Shelley Collins was excellent & made booking the cruise really easy.
I would certainly deal with her againProduct: Ship is very clean & comfortable but tired looking, in desperate need of a refit
As always Service with a smile. We wont go anywhere else.
Service rating : We returned to Hays (Exmouth) to book our family holiday and once again the team were brilliant and catered for our exact needs at a completive price! see you again for the next one!!Product: Very clean and perfect for families, better communication/information would've been good as we had to work everything out for ourselves as we had no rep to meet us and the staff had limited english.
Service rating : Claire at Hays Travel was magnificent and thought of everything. Our trip was seamless and really enjoyable.Product: The accommodation was good and the staff very helpful. Breakfast was the best we've encountered in a long time - amazing choices of everything one could possibly want!
Service rating : Our holiday enquiries were dealt with in a friendly but efficient manner, leading to the recommendation for our holiday.Product: Excellent accommodation, service & staff. Will certainly return in the future.
Service rating : Excellent service, very helpful particularly Kaifeng.Product: 2nd time on Britannia nice to see standards have not dropped.
Service rating : Excellent serviceProduct: Very clean , but not signposted enough for different areas and a lot of Spanish people in this hotel , not many English . Overall very clean , food good .
Service rating : Excellent service and communicationProduct: Excellent rooms. Excellent staff. Excellent food. Absolutely fantastic entertainment team!
As per usual service from the agent for Hays was excellent
Excellent customer service from knowledgable and friendly staff would definately reccomend
Helpful, patient, clear.
Service rating : Good service. Got us a good deal at the last minute.Product: Very basic. Clean and tidy. No air conditioning - we had to a hire a fan and had a power cut two nights in in a row. Shower was hand held. Close to amenities and beach. Very pleasant family owners.
Service rating : Very helpful was Tarlia went the extra mile to let us know bars and where to eat . places of intrest and transport infoProduct: super , views to die for wherever you looked
Very welcoming space and lovely helpful staff14-Aug-2018As i love to holiday each year I always like a bargain...Vickie is fantastic she will not only find a holiday but she also sorts everything out that goes with a holiday so I don't need to do anything apart from changing currency
Lisa was really good at finding our family a friends a really good deal for our holiday to Cuba next year.
Service rating : Super service, polite and friendlyProduct: Beautiful ship, excellent food and service.