Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 203047 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
0 Minute(s) ago

Greece

Service
Product

excellent service staff very pleasant and helpfull looking forward to do business in the future.mr keith white.

2 Minute(s) ago

Queen Victoria The Canary Islands

Service
Product

NEVER LETS US DOWN, GREAT TEAM DO WHAT THEY PROMISE CREDIT TO THE COMPANY

6 Minute(s) ago

Kissos Hotel Paphos

Service
Product

Couldn't do enough to help x

10 Minute(s) ago

Delfin Azul Hotel Majorca

Service
Product

Service rating : Sophie was very helpful although we did not get the seats we expected on the journey home
Product: Hotel was spotlessly clean but rooms very small and the lifeguard at the hotel did not budge from her seat when older boys were knocking youngsters on the head and being very rough in the pool and one of the animation team had to stop ball game because of rough teenagers with youngsters

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16 Minute(s) ago

FLORA GARDEN EPHESUS Kusadasi

Service
Product

Service rating : Great effort by all to get us a perfect holiday, especially manager Beckie.
Product: Whilst we were there my wife and son who is 5 were ill for numerous days of our 10 night stay, they were stuck in the room for a few datebook, this left me to sort the rest of the family out on my own, The rooms were exceptional and manager Ann was brilliant, but the entertainment was an apsolute joke(where did our money go) and worst of all was the food which did not offer the greatest of choices at all, I am currently messaging you from Scarborough hospitals children’s ward where my son has been admitted, he has gone down and down hill since getting home on Sunday, we have been told he has Campular bacter food poisoning from eating chicken at the flora garden hotel, I will be taking this further as he has now been in two night and no sign of improvement, several guests whilst on holiday at the hotel had the same effects and were in hospital on drips, you will definitely be hearing from the these guests one way or another, I will be making a formal complaint to Thomas Cook as I saved all year for my family to have the perfect holiday and it has ended with my son bleeding from everywhere and in a terrible state, he and my wife tried so hard to enjoy themselves but it has gone from bad to a nightmare, this should be fully investigated and not brushed under the carpet like I felt it had been whilst we were still on our holiday, this hotel is dangerous if continuing to serve this food. Like I say I saved every spare penny I had for 24 months and this is what my family has been left with.

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20 Minute(s) ago

Britannia Spain France and Italy

Service
Product

Service rating : Very helpful and answered any questions I might have had
Product: The room was just I expected it to be clean and pleasant the cabin steward was very helpful and very polite but the room itself was over theatre I made it very impossible to stay in our room during the day because of the noise and hard to sleep at night until Shows had finished

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23 Minute(s) ago

IC Green Palace Kundu

Service
Product

Originally we were booked into the annexe of a hotel without been informed, this was then rectified by a very helpful Manager, who changed our hotel to the IC Green Palace.

23 Minute(s) ago

Cricket St Thomas Somerset

Service
Product

Always good service at Hays

25 Minute(s) ago

H10 Mediterranean Village Cap Salou

Service
Product

Service rating : Service was good but its a shame that no one could have advised that the H10 Mediterranean was not aimed at the younger family market and that cap salou was so far from the main resort of salou as it was too quiet
Product: The hotel does not have all its room refurbished and our first room was to get one of these. After asking if we could have a room like one advertised in both the brochure we got a room overlooking the pool. This was much more modern. The hotel is very noisy and the walls are thin. You can hear people from all sides. The staff are fabulous and will do anything to help. Food was lovely and a great choice. Not sure how a child's slush can cost the same price as a pint of San Miguel.

Read more
28 Minute(s) ago

Azuline Hotel Bahamas El Arenal

Service
Product

Service rating : Emma Byford has yet again had done an amazing job in booking our holiday everything went like clockwork
Product: It was a 3* rated hotel and was as we expected .
Really enjoyed our stay

32 Minute(s) ago

Orchard Holiday Village Isle of Wight

Service
Product
Latest
Service
Product

Service rating : The adviser was very helpful and took time to find what we needed.
Product: Very clean accommodation and kitchen well stocked.

14-Aug-2018
Efficient service.

Read more
40 Minute(s) ago

Explorer A Taste of the Fjords

Service
Product

Again great customer service from Carol yung. Easy to contact, quick to find great days and goes through everything you need to know in detail. Highly recommend

40 Minute(s) ago

Spain

Service
Product

Very happy with the help to find a holiday to suite all 5 friends

Read more
Thank you for your lovely comments..

Thanks,
Jessica
42 Minute(s) ago

Mexico

Service
Product

Excellent service really patient showed us loads of holidays until we were happy with the choice we made

44 Minute(s) ago

Spain

Service
Product

Emma, from Knaresborough was excellent. She found 3 holidays to choose from and there was no pressure to book asap. When I went into book she made the experience stress free and I feel very confident to use Hays Travel again.

46 Minute(s) ago

Globales Montemar Ibiza

Service
Product

Service rating : Great company helping me deal with my very bad holiday from tui
Product: Very disappointed bad from start to end spent most of the week in reception complaining .granddaughter got an electric shock.to many points to list tried to resolve in resort reps logged all complaints now dealing with it in the uk.such a stressful and upsetting holiday and a waste of money and time i will never get back.

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46 Minute(s) ago

Cape Verde

Service
Product

Visited two travel agents that day hays knocked spots of the other shop. Will definitely be useing them again they where so so helpful, well done.

46 Minute(s) ago

Azura Caribbean

Service
Product

as always very good service from carol

47 Minute(s) ago

Balmoral Swedish Waterways

Service
Product

Always pleasant and efficient.

51 Minute(s) ago

Spain

Service
Product

Hay,s travel couldn't have been more helpful .

51 Minute(s) ago

United States

Service
Product

as usual excellent service and excellent standards.

52 Minute(s) ago

Turkey

Service
Product

Verry friendly staff always go the extra mile to find what you are looking for

54 Minute(s) ago

Alua Hawaii Mallorca And Suites Palma Nova

Service
Product

Service rating : As always, Hays delivers.
Product: Apartment very good. Food excellent, except the 4 Euro surcharge to drink water, soft drinks or wine at the evening meal. This amount per person if you only want water was atrocious.

55 Minute(s) ago

Magellan Baltic Cities & St. Petersburg

Service
Product

Excellent as usual

56 Minute(s) ago

Lomo Blanco Apartments Puerto Del Carmen

Service
Product

Service rating : Excellent as always. We had a brilliant holiday ��
Product: Loved it. Clean and spacious apartment with great views, lovely pool area. Ideally located for us as is between the old and new town and we like to spend time in both.

56 Minute(s) ago

Pacific Princess Scandinavia & Russia Collection

Service
Product

Very helpful and knowledgeable assistant.

1 Hour(s) ago

Greece

Service
Product

Superb knowledge of our chosen destination, done in a friendly and cheerful manner.

1 Hour(s) ago

Spain

Service
Product

Fantastic service with friendly staff who took the time and trouble to find out what we really wanted in our holiday and then found the perfect one for us at a price we could afford. Can’t wait to go!

1 Hour(s) ago

Oriana Belgium

Service
Product

Service rating : Very helpful staff.
Product: Lovely ship

1 Hour(s) ago

Star Inn Hotel Budapest City

Service
Product

Service rating : Happy with the service
Product: Hotel nice & clean . staff friendly . hotel not far from shops , bars & restaurants

1 Hour(s) ago

SunConnect Kipriotis Kos Town

Service
Product

Service rating : excellent service
Product: every thing exceptional

Read more
Thank you for sending in your Feefo - so pleased you all had such a great time and all was good!

Pam
1 Hour(s) ago

Turkey

Service
Product
Latest
Service
Product

Superb service as usual

14-Aug-2018
Staff are always really helpful

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1 Hour(s) ago

Spain

Service
Product
Latest
Service
Product

Did everything we asked for. Devon was very polite and professional did everything we asked

14-Aug-2018
Good company

Read more
1 Hour(s) ago

Turkey

Service
Product

Very helpful, lots of information and quick easy booking

1 Hour(s) ago

Turkey

Service
Product

The girl who served us was very cheerful and helpful

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Thank you very much for your feedback.

Kind regards,

Sarah
1 Hour(s) ago

Spain

Service
Product

Emma was very quick at responding and finding us the perfect holiday. She met all our requirements and was extremely patient with our demands and changes. Thank you Emma :)

1 Hour(s) ago

Globales Gardenia Hotel Fuengirola

Service
Product

Service rating : They were helpful but could do a little more to listen to the customer requirements
Product: Being half board found annoying that we not aloud to have coffee or tea with our breakfast unless you paid for it . We thought being half board a least you could get that ☹☹

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1 Hour(s) ago

Swandor Hotels & Resorts Topka Antalya

Service
Product

Service rating : Great can’t fault it at all
Product: Tiny very dated room, repetitive food day and night , you had to pay to use the other special restaurants which were terrible, an Italian that didn’t have pizza garlic bread also very poor English speaking staff , would not recommend this hotel at all .

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Hi,

Thank you for taking the time to review your experience. We are sorry to hear the hotel was not up to its standards. If you wish to take this further please do not hesitate to get in contact with us.

Kind regards, Chloe
1 Hour(s) ago

Azura Guernsey

Service
Product

The service received made the whole process very easy. Was completely seamless and as always a pleasure to book with Annette.

1 Hour(s) ago

Spain

Service
Product

Very helpful

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Thank you for your kind comment,it was lovely to meet you. Your extra space seats are reserved now too. Thank you for booking instore with me yesterday.

Kindest regards
Sherin
1 Hour(s) ago

Radisson BLU Hotel Amsterdam C Amsterdam

Service
Product

Service rating : very good service from Dionne
Product: clean tidy but no information regarding the hotel or its facilities in the room which was a disappointment

Read more
Thank you very much for your kind feedback Mr Cozens! We appreciate your feedback about the accommodation.

Regards, Dionne
1 Hour(s) ago

Hotel Villa De Adeje Beach Costa Adeje

Service
Product

Service rating : Always helpful in store
Product: Food was full of grease we had to eat out all week as there was not much selection and food that was on was not to are taste even chips where white and meat was to red in middle

1 Hour(s) ago

Spain

Service
Product

Had some concerns after booking but was sorted out so not a problem.

1 Hour(s) ago

Crown Paradise Club Cancun

Service
Product

Service rating : Good
Product: Needs updating and outdoor evening drinks area. All evening drinks are inside and and no air con inside wouldn’t go back.

1 Hour(s) ago

United States

Service
Product

This is the second occasion that I have dealt with Katie Young at the Cramlington branch of Hays travel asking her to pull together quotes for flights and accommodation in the USA. Katie is extremely obliging, nothing is too much trouble, she is prompt in her responses, always helpful and pleasant, she is an asset to Hays travel and I would not hesitate to contact her again. I have recently recommended Katie's skills to 2 colleagues looking to book the same type of holiday

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1 Hour(s) ago

Poland

Service
Product

Couldn’t fault the service provided

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Thank you for your kind comment. It was a pleasure booking your holiday for you. Hope you have a wonderful time :)

Kindest Regards
Danielle
1 Hour(s) ago

Saray Hotel Hisaronu

Service
Product
Latest
Service
Product

Lovely people great surroundings

14-Aug-2018
They keep you updated all the time

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1 Hour(s) ago

Spain

Service
Product

Excellent service

1 Hour(s) ago

Thalassi Hotel Rethymnon

Service
Product

Service rating : Very helpful staff.
Product: Wonderful.

1 Hour(s) ago

Kostas Apartments Sidari

Service
Product

Service rating : Staff were friendly and helpful.
Product: Great location. Excellent staff. Owner very friendly nothing any bother

1 Hour(s) ago

Spain

Service
Product

Great service.

1 Hour(s) ago

Australia

Service
Product

Good help with initial enquiries so we came back to book and pay for full holiday
Mel and Chloe all good better than others
MAB

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Thank you for your feedback, We glad we got you all booked! Cant wait to hear about it!

Chloe
Travel Consultant
1 Hour(s) ago

Cyprus

Service
Product

pauline was very friendly and helpful. I have only ever booked a holiday at a travel agents, so was a bit worried about doing it over the phone, but i giund it to be just as easy. I did have some questions once i booked my holiday, so i emailed the, and the got straight back to me. I think i got great service, and am looking firward to my holiday next year��

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1 Hour(s) ago

Globales Costa Tropical Costa De Antigua

Service
Product

Service rating : Lucy was fantastic
Product: Bed bugs which I’m paranoid I’ve brought home and shocking food ,also booked a party of 8 but we couldn’t sit together

1 Hour(s) ago

Tunisia

Service
Product

Brilliant service every efficient and Carol Yung was very helpful to our needs

1 Hour(s) ago

Holiday Inn Express Folkestone-Channel Tunnel Folkestone

Service
Product
Latest
Service
Product

Andrew at Topsham has really gone out of his way to book our next holiday. We find all the Saff at this office are very diligent and thoughtful

14-Aug-2018
The staff are vsey well trained.

14-Aug-2018
The staff are vsey well trained.

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2 Hour(s) ago

Piperdam Lodges Angus

Service
Product

Service rating : Easy to deal with
Product: Accommodation could have been better. Happy enough.

2 Hour(s) ago

Spain

Service
Product

Always helpful staff

2 Hour(s) ago

Spain

Service
Product

Very good in making sure disabled facilities available for member of party.

2 Hour(s) ago

Portugal

Service
Product

Katie Fryer was excellent. She was so helpful, thorough and patient and will certainly be recommending her.

Kind regards

Sinead Murphy

2 Hour(s) ago

Spain

Service
Product
Latest
Service
Product

Excellent service and a very pleasant staff,

14-Aug-2018
1st class service

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Thank you for your lovely feedback I really appreciate it.
We hope you have a fab holiday.

I will pass your comments to Ebonie :)
Many Thanks
Katie

2 Hour(s) ago

Spain

Service
Product

Excellent travel agent, nothing is to much for them

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Thank you for your kind feedback, its so nice to hear that you were pleased with our service.

Jenny
2 Hour(s) ago

Sunlight Garden Side

Service
Product

Service rating : Really helpful lady's
Product: Brill for a 3 star

2 Hour(s) ago

Spain

Service
Product

We booked in Christchurch Dorset, the agent ,Cheryl at the branch was very pleasant, and very helpful and efficient, top marks
Thank you
Keith Galvin

2 Hour(s) ago

Spain

Service
Product

Excellent customer service and knowledge of the location. Nothing was to much trouble. Your colleague Amanda in the Torquay branch was outstanding, would definitely recommend.

2 Hour(s) ago

SENTIDO Acacia Marina Marina Di Ragusa

Service
Product

Service rating : Excellent service
Product: Lovely hotel in a lovely area.

2 Hour(s) ago

Greece

Service
Product

Brilliant service. Helpfulness and knowledge exceptional. Got back to us with additional information very speedily. Would recommend them to anyone.

Read more
Thanks for booking again Anne. Always a pleasure booking you and your family your annual holidays.

Gemma x
2 Hour(s) ago

Villa Drosos Litochoro

Service
Product

Service rating : Perfect, went above and beyond to find our holiday
Product: This little gem is full of lovely extra touches and brilliant culture. Best for couples and friends for chilled out break. Lots of sight seeing nearby and staff very knowledgeable.

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Thank you for your review. It is great to hear you had a lovely holiday. We look forward to helping you book your future holidays.
Kind Regards

Natalie
2 Hour(s) ago

Highway 27 Villas Kissimmee

Service
Product

Excellent service from Lindsey again, thanks

2 Hour(s) ago

Sheraton Centre Toronto Toronto Downtown Area

Service
Product

Service rating : Hays were good from start to finish, including currency we purchased.
Product: Mix up at booking in whereby they had us booked for one night and not three. Showed my booking receipt and then they accepted.

2 Hour(s) ago

Sandos Papagayo Beach Resort Playa Blanca

Service
Product

Service rating : Service was good
Product: We got a courtesy room last day it was much better than the one we stayed in for the week our bathroom hadn't been finished hadn't been grouted food basic could of been to a sensortori for a little more money would not return

2 Hour(s) ago

Four Views Oasis Canico

Service
Product

Service rating : We have booked with hays travel for the past 15 years and once again they did not let us down.Excellent service.
Product: we enjoyed our holiday.The accommodation and food was excellent.on the down side the evening entertainment was poor.And with the hotel situated not a lot to do in the evening.Walking is a lot of up and down so you need to be fairly agile.

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Thank you so much for taking the time to leave such a lovely and detailed review,we really do appreciate all customer feedback, and look forward to helping you plan your next adventure soon.
Thanks

Ellie and all the girls at Middlesbrough.
2 Hour(s) ago

Hotel San Pietro (Bardolino) Bardolino

Service
Product

Service rating : Assistance at Southampton Airport very good All went to plan.I was unable to reach anyone to book seats on plane coming back but it worked out ok.
Product: This is an excellent hotel with a very friendly atmosphere

2 Hour(s) ago

Mar Hotels Aparthotel Paradise Menorca

Service
Product

Service rating : We cannot fault the service we received from Hays Travel. They were excellent.
Product: The tourist tax was more than we were told it would be.

Read more
Thanks so much for taking the time to leave feedback - I hope you enjoyed your holiday and I will bear that in mind as you are not the first person to mention the Tourist Tax is more than advised on the TUI page.
I look forward to seeing you in the branch in the future.

Best Wishes

Claire
2 Hour(s) ago

Katia Studios & Apartments Kassiopi

Service
Product

Service rating : Always book through Hays . They are always helpful and pleasant.
Product: A little bit out of the way. A good 20 min walk to Kassiopi but still had a good time. Good food and nice people and very hot.

Read more
Great to hear you had a good holidays :) I look forward to helping you with your next holiday

Thanks Nathan @ Hays Travel Wallsend
2 Hour(s) ago

La Vue D'Or Hotel Campania

Service
Product

Service rating : Very impressed with the service, Sue gave us great advise and spent time with us looking at oprions.
Product: Fantastic hotel with the friendliest staff. Great views and pool, spotlessly clean and good food.

2 Hour(s) ago

Servatur Puerto Azul Aparthotel Puerto Rico

Service
Product

Service rating : Brilliant service, Claire in the Widnes branch was excellent
Product: Lovely place, would recommend

Read more
Awww Cath made up you had a fabulous time, hope the kids loved it too. See you soon

Claire x
2 Hour(s) ago

Sol Lanzarote Puerto Del Carmen

Service
Product

Service rating : Excellent service again. Helped us find and book our holiday, with any help we needed and kept us up to date throughout. Wouldn't hesitate to book through them again.
Product: A great holiday destination. We really enjoyed our stay here and would be more than happy to return. Room was very comfortable and spacious. The staff are great, always helpful and friendly. Food is great with plenty of choice, and excellent quality. The pools and entertainment really good. The resort itself is really nice, lovely beach and seafront. Not crowded at all. Only good things to say about the whole holiday..Thanks

Read more
2 Hour(s) ago

Riomar Hotel Ibiza

Service
Product

Service rating : Great travel agents
Product: Lovely hotel booked again for next year

3 Hour(s) ago

PortBlue Club Pollentia Resort Puerto Pollensa

Service
Product

Service rating : Absolutely flawless experience from start to finish. Will never book my own holidays again I will leave it to Hays.
Product: Very luxurious

3 Hour(s) ago

Hotel Servigroup Pueblo Benido Benidorm

Service
Product

Service rating : Always use Hays, Helen is brilliant
Product: Food good, entertainment very poor all Spanish. Pools extremely deep. No floats or balls allowed. Rooms not cleaned.

3 Hour(s) ago

Disneys Caribbean Beach Orlando

  • Customer also reviewed:
  • Hilton Gatwick Gatwick
Service
Product

Service rating : Excellent all around care from Nina Milton at Sheringham. Great holiday!
Product: Everything you need. Good care and customer service. Current building work had little impact on the holiday.

Read more
Thank you for your kind words, it sounds like you had a lovely time. I look forward to seeing you soon.

Nina Milton
Branch Manager.
3 Hour(s) ago

Oriana Belgium

Service
Product

Service rating : Very kind and fast response.
Product: First class service.

3 Hour(s) ago

db Seabank Resort & Spa Mellieha Bay

Service
Product

Service rating : Really helpful and friendly sales person Graham. Easy to book, great service
Product: All we needed for family holiday, clean rooms, good food, good activities for children and adults alike

3 Hour(s) ago

Navigator of the Seas Mediterranean Adventure

Service
Product

Service rating : Shelley Collins was excellent & made booking the cruise really easy.
I would certainly deal with her again
Product: Ship is very clean & comfortable but tired looking, in desperate need of a refit

3 Hour(s) ago

Majestic Princess Australia & New Zealand

Service
Product

As always Service with a smile. We wont go anywhere else.

3 Hour(s) ago

Sunrise All Suites Resort Obzor

Service
Product

Service rating : We returned to Hays (Exmouth) to book our family holiday and once again the team were brilliant and catered for our exact needs at a completive price! see you again for the next one!!
Product: Very clean and perfect for families, better communication/information would've been good as we had to work everything out for ourselves as we had no rep to meet us and the staff had limited english.

Read more
3 Hour(s) ago

Cassidy's Hotel Dublin

Service
Product

Service rating : Claire at Hays Travel was magnificent and thought of everything. Our trip was seamless and really enjoyable.
Product: The accommodation was good and the staff very helpful. Breakfast was the best we've encountered in a long time - amazing choices of everything one could possibly want!

Read more
We would like to say thank you for giving us your wonderful feedback for Claire. It is great to hear that you had such an amazing time. We look forward to seeing you again soon.

Kind regards,

The Budleigh Girls :)
4 Hour(s) ago

Hotel Playa Pesquero Premium S Playa Pesquero

Service
Product

Service rating : Our holiday enquiries were dealt with in a friendly but efficient manner, leading to the recommendation for our holiday.
Product: Excellent accommodation, service & staff. Will certainly return in the future.

Read more
So glad you both had a fab time really appreciate the feedback!!

Kind regards

Michelle
4 Hour(s) ago

Britannia Spain France and Italy

Service
Product

Service rating : Excellent service, very helpful particularly Kaifeng.
Product: 2nd time on Britannia nice to see standards have not dropped.

Read more
Hi,

ah thank you for your lovely feedback! So glad you enjoyed the ship for a second time! look forward to seeing you again soon :)

Kaigan :)
4 Hour(s) ago

Magic Aqua Rock Gardens Benidorm

Service
Product

Service rating : Excellent service
Product: Very clean , but not signposted enough for different areas and a lot of Spanish people in this hotel , not many English . Overall very clean , food good .

4 Hour(s) ago

Basilica Holiday Resort Paphos

Service
Product

Service rating : Excellent service and communication
Product: Excellent rooms. Excellent staff. Excellent food. Absolutely fantastic entertainment team!

4 Hour(s) ago

Litsa Aghios Nikolaos

Service
Product

As per usual service from the agent for Hays was excellent

4 Hour(s) ago

United States

Service
Product

Excellent customer service from knowledgable and friendly staff would definately reccomend

4 Hour(s) ago

Portugal

Service
Product

Helpful, patient, clear.

4 Hour(s) ago

Eftichia Apartments kefalos

Service
Product

Service rating : Good service. Got us a good deal at the last minute.
Product: Very basic. Clean and tidy. No air conditioning - we had to a hire a fan and had a power cut two nights in in a row. Shower was hand held. Close to amenities and beach. Very pleasant family owners.

5 Hour(s) ago

Akrotiri Beach Hotel Paleokastritsa

Service
Product

Service rating : Very helpful was Tarlia went the extra mile to let us know bars and where to eat . places of intrest and transport info
Product: super , views to die for wherever you looked

5 Hour(s) ago

Turkey

Service
Product
Latest
Service
Product

Very welcoming space and lovely helpful staff

14-Aug-2018
As i love to holiday each year I always like a bargain...Vickie is fantastic she will not only find a holiday but she also sorts everything out that goes with a holiday so I don't need to do anything apart from changing currency

Read more


Thank you so much for your feedback it means so much to us.

we look forward to seeing you in store again soon.

Kind Regards

Richard
5 Hour(s) ago

Cuba

Service
Product

Lisa was really good at finding our family a friends a really good deal for our holiday to Cuba next year.

5 Hour(s) ago

Britannia Spain France and Italy

Service
Product

Service rating : Super service, polite and friendly
Product: Beautiful ship, excellent food and service.