Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 217225 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
2 Hour(s) ago

Mirador de Papagayo Hotel Playa Blanca

Service
Product

Service rating : Excellent service from Joanne. ( washington ) help me though every step of the way
Product: Excellent hotel ,room was beautiful .food a little repetitive put OK would definitely recommend

2 Hour(s) ago

Spain

Service
Product

The service received by our travel agent Steve Smith was of the highest quality and easy to deal with everything was explained thoroughly and clearly definitely booking with him again 10/10

3 Hour(s) ago

United States

Service
Product

I have booked a number of holidays through Amanda and the service she provides is always excellent!

3 Hour(s) ago

SuneoClub Globales Santa Ponsa Majorca

Service
Product

Service rating : A nice, easy, simple process, why did we ever mess about with that online agony. ugghhh!
Product: The resort was fine, very clean, great entertainment, great food, great facilities. Local Thompson rep gave us wrong info for airport pickup so had to use a taxi but Thompsons refunded the taxi fare.

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3 Hour(s) ago

Holiday Calbis Dalyan

Service
Product

Service rating : The travel agent, ‘Hayley’ made the experience very good with her input and help.
Product: Clean, tidy and very acceptable for a two week period.

3 Hour(s) ago

Singapore

Service
Product

We received absolutely fantastic service when we visited the shop to book our honeymoon.
We had no idea where we wanted to go and the lady who helped us (sorry I can't remember her name but she was fairly new to Hays and young with lovely nails!) was extremely helpful, polite and knowledgeable. She made booking our honeymoon fun and exciting listening to everything we requested. Her patience with us was great! She helped guide us to booking something that would suit both myself and my husband.
Will definitely come back to Hays to book future holidays - thank you!

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3 Hour(s) ago

Aurora Norway & Iceland

Service
Product

We are always happy to use this service - trust is important when planning anything, but especially so when it is our holiday. Many thanks for providing a professional and friendly service - and good advice when required.

3 Hour(s) ago

Italy

Service
Product

Really Excellent Service from Natalie at the Hedge End Branch, she did everything to get our requirements just right for the holiday in Rome next August. Thanks very much.
William Fielder

3 Hour(s) ago

Morocco

Service
Product

Very patient and conscious that we were exhausted and needed a break and also required time to make sure that Agadir was safe and the right place for our first visit to the continent and for our 30th wedding anniversary.

4 Hour(s) ago

Britannia The Netherlands Belgium and Guernsey

Service
Product

Very helpful could not fault the service all staff a credit to your company.

4 Hour(s) ago

Doubletree by Hilton York York

Service
Product

return train was 1 hour late

4 Hour(s) ago

Spain

Service
Product

excellent as always thank you

4 Hour(s) ago

Spain

Service
Product

Just booked our holiday with Hays Travel nice lady called Cordelia sorted it out for us and could not do enough to answer any questions we had.This is the 3rd time we have used Hays Travel and could not be happier!

4 Hour(s) ago

Rhapsody of the Seas Greek Isles Cruise

Service
Product

Service rating : Friendly staff.
Product: Absolutely beautiful ship, staff extremely attentive and rooms serviced twice a day. We could not have asked for better accommodation. Food and drink top notch and entertainment excellent. 5 star and would definitely stay again with Royal Caribbean.

4 Hour(s) ago

Antigoni Hotel Protaras

Service
Product

Service rating : Very good friendly and efficient was very happy with the service
Product: Accomodation was very good, i was very pleased with the hotel and the staff were friendly and helpful

4 Hour(s) ago

Santiago Tour Bilbao

Service
Product

Service rating : Excellent support from Hays Travel!
Product: Perfectly adequate for the tour and within easy reach of places.

4 Hour(s) ago

Galeon Playa Costa Teguise

Service
Product

Service rating : Would have to have been advised re online check on procedures and been able to buy a seat on airline so we could sit together
Product: Great location, free WiFi , basic but functional studio apartment

4 Hour(s) ago

Queen Mary 2 Transatlantic New England and Canada

Service
Product

Service rating : Efficient friendly staff
Product: Clean and comfortable

4 Hour(s) ago

UNIVERSAL CABANA BAY BEACH Orlando

Service
Product

Service rating : Easy to deal with
Product: Good Fun easy going hotel

4 Hour(s) ago

Greece

Service
Product

Friendly, helpful staff, who listened to our requests.

4 Hour(s) ago

Spain

Service
Product

Always professional and knowledgeable, a pleasure to use this company, nothing is a problem to them.

4 Hour(s) ago

Fron Reykjavik

Service
Product

Very helpful with the organsing or excursions and communication throughout booking

5 Hour(s) ago

Spain

Service
Product

The agent appeared experienced and was very professional, getting a better deal than we could have hoped for.

5 Hour(s) ago

Spain

Service
Product

Have used the branch in Hartlepool for a few years now, always have excellent customer service.

5 Hour(s) ago

Spain

Service
Product
Latest
Service
Product

Charlie was very efficient and friendly

16-Oct-2018
Always professional,informative and friendly

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