Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Service rating : Excellent service from Joanne. ( washington ) help me though every step of the wayProduct: Excellent hotel ,room was beautiful .food a little repetitive put OK would definitely recommend
The service received by our travel agent Steve Smith was of the highest quality and easy to deal with everything was explained thoroughly and clearly definitely booking with him again 10/10
I have booked a number of holidays through Amanda and the service she provides is always excellent!
Service rating : A nice, easy, simple process, why did we ever mess about with that online agony. ugghhh!Product: The resort was fine, very clean, great entertainment, great food, great facilities. Local Thompson rep gave us wrong info for airport pickup so had to use a taxi but Thompsons refunded the taxi fare.
Service rating : The travel agent, ‘Hayley’ made the experience very good with her input and help.Product: Clean, tidy and very acceptable for a two week period.
We received absolutely fantastic service when we visited the shop to book our honeymoon.
We had no idea where we wanted to go and the lady who helped us (sorry I can't remember her name but she was fairly new to Hays and young with lovely nails!) was extremely helpful, polite and knowledgeable. She made booking our honeymoon fun and exciting listening to everything we requested. Her patience with us was great! She helped guide us to booking something that would suit both myself and my husband.
Will definitely come back to Hays to book future holidays - thank you!
We are always happy to use this service - trust is important when planning anything, but especially so when it is our holiday. Many thanks for providing a professional and friendly service - and good advice when required.
Really Excellent Service from Natalie at the Hedge End Branch, she did everything to get our requirements just right for the holiday in Rome next August. Thanks very much.
Very patient and conscious that we were exhausted and needed a break and also required time to make sure that Agadir was safe and the right place for our first visit to the continent and for our 30th wedding anniversary.
Very helpful could not fault the service all staff a credit to your company.
return train was 1 hour late
excellent as always thank you
Just booked our holiday with Hays Travel nice lady called Cordelia sorted it out for us and could not do enough to answer any questions we had.This is the 3rd time we have used Hays Travel and could not be happier!
Service rating : Friendly staff.Product: Absolutely beautiful ship, staff extremely attentive and rooms serviced twice a day. We could not have asked for better accommodation. Food and drink top notch and entertainment excellent. 5 star and would definitely stay again with Royal Caribbean.
Service rating : Very good friendly and efficient was very happy with the serviceProduct: Accomodation was very good, i was very pleased with the hotel and the staff were friendly and helpful
Service rating : Excellent support from Hays Travel!Product: Perfectly adequate for the tour and within easy reach of places.
Service rating : Would have to have been advised re online check on procedures and been able to buy a seat on airline so we could sit togetherProduct: Great location, free WiFi , basic but functional studio apartment
Service rating : Efficient friendly staffProduct: Clean and comfortable
Service rating : Easy to deal withProduct: Good Fun easy going hotel
Friendly, helpful staff, who listened to our requests.
Always professional and knowledgeable, a pleasure to use this company, nothing is a problem to them.
Very helpful with the organsing or excursions and communication throughout booking
The agent appeared experienced and was very professional, getting a better deal than we could have hoped for.
Have used the branch in Hartlepool for a few years now, always have excellent customer service.
Charlie was very efficient and friendly16-Oct-2018Always professional,informative and friendly