Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 165656 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
5 Minute(s) ago

Spain

Service
Product

Anthony was absolutely amazing and helped us with everything that we needed to know. This is the first time we have used Hays (used to use the agent that was there before) we will definitely be using Hays again! Thank you so much Anthony!

6 Minute(s) ago

Malta

Service
Product

Couldn't be more helpful, knowledgeable people

8 Minute(s) ago

Spain

Service
Product

Great service from start t

o finish very professionalt

8 Minute(s) ago

Italy

Service
Product

Friendly very helpful

9 Minute(s) ago

Azura Iceland Ireland and Scotland

Service
Product

The normal quality service we now expect from hays at Rustington.

10 Minute(s) ago

Viking Osfrid Portugal’s River of Gold - Lisbon to Porto

Service
Product

Normal excellent service from Kevin.

10 Minute(s) ago

Spain

Service
Product

Steve Smith is exceptional in doing his job always gives you excellent customer service that is why we book all our holidays with him and never had a bad one yet

11 Minute(s) ago

Aurora Spain Malta and Italy

Service
Product

Excellent service. Very helpful. Thanks.

13 Minute(s) ago

Oceana Croatia Italy and Spain

Service
Product

Helpful as possible with our enquiry

14 Minute(s) ago

Venezuela

Service
Product

We called in Bridport on Sunday morning and saw Tuesday Hilton who found all the information we needed. Having checked with friends and confirmed a mutual date, we returned on Monday to book our next trip. All three staff were engaged with other customers but our recently returned friend Sophie emerged from her Euro Bureau and kindly attended to our needs. As always a friendly and professional experience for us and another trip to look forward to. Thank You!

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14 Minute(s) ago

Spain

Service
Product

Thank you

17 Minute(s) ago

Maspalomas Princess Gran Canaria

Service
Product

Service rating : Andrew Reed provides a service second to none. And that's after 11 years of holidays with your Company , and generally twice a year.
Product: It just makes GOOD this year, if you ignore the following comments for your future clients. After 3 years of staying here the whole building is in serious need of standard yearly maintenance ie 20% of the rooms etc per year which is normal procedure for Hotels, Again the quality of the food is slipping year on year. However the most annoying matter which is likely to stop us going here ever again, is how both the Germans and Russians and or Eastern Block Countries once part of the USSR, are causing lots of issues with pushing to the front of any queue's and claiming that they either cant speak or understand English or not bothered if they upset anyone else around them. Their eating habits are closer to farm yard pigs, etc then that which they haven't shown you like watching a concrete mixer go around with the mouths open, is left piled up and a mess of used wasted food for the waitress's to have to clean up. I blame my Grand Father's and his brothers and Dad and his brother's and those who stopped General Patton.

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18 Minute(s) ago

Italy

Service
Product

Paul Bryan was extremely helpful and knowledgeable.
We felt he went the extra mile to ensure we had the best/most suitable booking for our requirements and made parting with a few thousand pounds almost a pleasure, that from a Yorkshire man is praise indeed!
A real asset to your Company!
We will ensure our future arrangements will be with Hays and ask for him again
Ann and Mike Webster

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20 Minute(s) ago

Queen Mary 2 Eastbound Transatlantic Crossing

Service
Product

Kathryn Davies at West Kirby was extremely helpful.
She was very professional and knowledgable, gave us good advice and was patient.

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That was a really lovely comment, Thank you so much! It was great to meet you both and don't hesitate to contact me if you need anything.

Kathryn
Manager
20 Minute(s) ago

Malta

Service
Product

Kim our holiday adviser was friendly, courteous, knowledgeable, professional and very helpful.
A good experience all round. If our holiday is as good we will have a great time.

Tony Reynolds

25 Minute(s) ago

Greece

Service
Product

Very helpful and very friendly

29 Minute(s) ago

Spain

Service
Product

Very helpful

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Thank you for your kind comment. It was my pleasure to help you book your holiday. Look forward to seeing you soon
Kind Regards

Pauline
31 Minute(s) ago

Spain

Service
Product

Very friendly. Very knolagable. Very easy and strait forward to book up holiday.

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This was my first FEEFO Review and i would like to personally thank you for taking the time out of your day to give me such great feedback.

I'm glad you recived such fantastic service, and if your looking for another trip away in the future i would be very happy to help.

Just pop in or give the Branch a call on 01207 507208:)

Many Thanks
Adam
31 Minute(s) ago

Spain

Service
Product

Great service and very friendly definitely use them again

35 Minute(s) ago

Croatia (Hrvatska)

Service
Product

extremely helpful agent

39 Minute(s) ago

Hotel Kea by Kea Hotels Akureyri

Service
Product

Service rating : Staff very helpful at time of booking,before departure contacting us offering help with currency, insurance etc,have no hesitation in recommending Hays or making future bookings with them.
Product: Excellent centrally located.

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Hello,

Thank you for giving us fantastic feedback about the service you had in the branch.

I am really happy to hear you had a love time on your holiday.

Many Thanks,

Jess
39 Minute(s) ago

Servigroup Rialto Benidorm

Service
Product

Very helpful and explained things clearly. Would recommend ��

39 Minute(s) ago

Ventura Canary Islands and Portugal

Service
Product

The agent who dealt with us was helpful and patient. She went out of her way to make sure she found the right cruise for us.

40 Minute(s) ago

Spain

Service
Product

Natalie was amazing in helping us with booking our holiday. I have health problems and she took all the stress out of it for us. She has gone above and beyond in assisting us and I could not recommend her highly enough. Nothing was a problem for her. Very many thanks from Mrs Denise Quinn

41 Minute(s) ago

Greece

Service
Product

Excellent service from our travel consultant Lindsay Banks as usual ,she is always very committed to getting exactly what we asked for .