Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 180336 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
9 Minute(s) ago

Greece

Service
Product

Friendly helpful staff

16 Minute(s) ago

Spain

Service
Product

Excellent service as usual

20 Minute(s) ago

Greece

Service
Product

Fantastic, Kellie found us a holiday within our budget which I did not think possible.

21 Minute(s) ago

Mexico

Service
Product

A very friendly and helpful young lady, she dealt with my request quickly and efficiently. As always Hays staff are really good.

28 Minute(s) ago

Levante Club Hotel Costa Blanca

Service
Product

Service rating : Very good service
Product: Hotel nice but definitely not 4star. Not kettle in room had to pay if wanted 1, also had to pay for safe if needed, room in need of decorating but clean, beds single with mattress protector which was to small so kept coming off the bed, bedding clean , food good but all inclusive not good , I don't drink alcohol so only drink Diet Coke and prefer a bottle or can but had to pay extra for it, so you can check what we had and didn't have much in the hotel

Read more
36 Minute(s) ago

Greece

Service
Product

Emily in Weymouth, was professional and helpful, a very positive and easy experience. thank you

38 Minute(s) ago

Portugal

Service
Product

Staff at Mold really helpful and professional.

40 Minute(s) ago

Azura Barbados to Barbados

Service
Product

Thank you Shelley as usual you were fab xxx

46 Minute(s) ago

Luxury Bahia Principe Akumal b Cancun

Service
Product

Service rating : Fantastic service, very helpful, no problems at all.helped us find hotelscwith golf.always did what was promised. 10/10
Product: Fantastic huge selection of restsurants with plenty adults only all great fooc and service.everything you needed.

1 Hour(s) ago

Malta

Service
Product

I was so pleased with all the help and guidance in what can be a nightmare!

1 Hour(s) ago

Spain

Service
Product
Latest
Service
Product

Holiday booking made easy just what we wanted, thank you Eloise, now looking forward to our holiday.

20-Apr-2018
Your staff are your greatest asset, hope that you look after them they are excellent.

Read more
1 Hour(s) ago

BROWNS CENTRAL LISBON

Service
Product

Service rating : Everything went very smoothly and the recommended choice of hotel was excellent. .
Product: We cannot fault this hotel. Our room was very good and excellent breakfast. Very well situated just a 5 minute stroll to the 3 main squares - Rossio, Figueira and Commercio - with a huge choice of restaurants for an evening meal, shops, etc . Excellent transport connections for travelling further afield. We would definitely stay there again next time we visit Lisbon and will recommend it to others.

Read more
1 Hour(s) ago

United States

Service
Product

Lindsay at Hays at Connahs Quay branch dealt with my holiday booking from the initial enquiry right through to the actual booking for Florida 2019 and was very professional, helpful and nothing was too much trouble. Thank you Lindsay.

1 Hour(s) ago

Spain

Service
Product

Olivia was pleasant and efficient, a pleasure to book our holiday at Hay's!

1 Hour(s) ago

Sherwood Breezes Resort Lara Beach

Service
Product

Service rating : Mandy was very helpful with good product knowledge
Product: Rooms very tierd

1 Hour(s) ago

Spain

Service
Product

Very helpful and service with a smile

1 Hour(s) ago

Sherwood Breezes Resort Lara Beach

Service
Product

Service rating : as always you found us a perfect hotel
Product: beautiful hotel, fantastic staff beautiful surroundings and excellent food

1 Hour(s) ago

Italy

Service
Product

All my questions answered & best options for me were given with friendly helpful staff.Thank you Hays Travel.

1 Hour(s) ago

Arcadia Hong Kong to Southampton

Service
Product

Service rating : All the staff are attentive, helpful and go the extra mile. If they're not sure about any matter they check up and come back to you. Excellent.
Product: The usual P&O standard. Clean, comfortable all with the help of a lovely cabin steward - Lourdes. She kept everything smart whilst being able to smile.

Read more
1 Hour(s) ago

Jaccarino Hotel Neapolitan Riviera

Service
Product

Service rating : Emma was very helpful and approachable, have already reccomended Hays Travel to friends and family!
Product: Lovely place, great staff, but a little out of the way for us, and slightly dated.

1 Hour(s) ago

The Royal Apollonia Paphos

Service
Product

Service rating : Excellent friendly service
Product: The staff were helpful friendly,service 10/10 The food was the best ever. Super pool
Pool staff ever on hand to raise sun umbrella or re-site your sun bed.

2 Hour(s) ago

Spain

Service
Product

Vickie always gets us just what we want.

2 Hour(s) ago

Greece

Service
Product

Very helpful,knowledgeable and efficient.

2 Hour(s) ago

Jamaica

Service
Product

Lovely team and very helpful and patient thank you

2 Hour(s) ago

Oceana Italy Malta and Greece

Service
Product

Service rating : Efficient service, but we were not told that there would be a flight back to Newcastle, so returned via Manchester.
Product: The cabin and cabin service were excellent, as was the entertainment and places visited. Food was o.k, but only one vegetarian option per main course was offered in the main restaurant.

Read more