Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Anthony was absolutely amazing and helped us with everything that we needed to know. This is the first time we have used Hays (used to use the agent that was there before) we will definitely be using Hays again! Thank you so much Anthony!
Couldn't be more helpful, knowledgeable people
Great service from start t
o finish very professionalt
Friendly very helpful
The normal quality service we now expect from hays at Rustington.
Normal excellent service from Kevin.
Steve Smith is exceptional in doing his job always gives you excellent customer service that is why we book all our holidays with him and never had a bad one yet
Excellent service. Very helpful. Thanks.
Helpful as possible with our enquiry
We called in Bridport on Sunday morning and saw Tuesday Hilton who found all the information we needed. Having checked with friends and confirmed a mutual date, we returned on Monday to book our next trip. All three staff were engaged with other customers but our recently returned friend Sophie emerged from her Euro Bureau and kindly attended to our needs. As always a friendly and professional experience for us and another trip to look forward to. Thank You!
Service rating : Andrew Reed provides a service second to none. And that's after 11 years of holidays with your Company , and generally twice a year.Product: It just makes GOOD this year, if you ignore the following comments for your future clients. After 3 years of staying here the whole building is in serious need of standard yearly maintenance ie 20% of the rooms etc per year which is normal procedure for Hotels, Again the quality of the food is slipping year on year. However the most annoying matter which is likely to stop us going here ever again, is how both the Germans and Russians and or Eastern Block Countries once part of the USSR, are causing lots of issues with pushing to the front of any queue's and claiming that they either cant speak or understand English or not bothered if they upset anyone else around them. Their eating habits are closer to farm yard pigs, etc then that which they haven't shown you like watching a concrete mixer go around with the mouths open, is left piled up and a mess of used wasted food for the waitress's to have to clean up. I blame my Grand Father's and his brothers and Dad and his brother's and those who stopped General Patton.
Paul Bryan was extremely helpful and knowledgeable.
We felt he went the extra mile to ensure we had the best/most suitable booking for our requirements and made parting with a few thousand pounds almost a pleasure, that from a Yorkshire man is praise indeed!
A real asset to your Company!
We will ensure our future arrangements will be with Hays and ask for him again
Ann and Mike Webster
Kathryn Davies at West Kirby was extremely helpful.
She was very professional and knowledgable, gave us good advice and was patient.
Kim our holiday adviser was friendly, courteous, knowledgeable, professional and very helpful.
A good experience all round. If our holiday is as good we will have a great time.
Very helpful and very friendly
Very friendly. Very knolagable. Very easy and strait forward to book up holiday.
Great service and very friendly definitely use them again
extremely helpful agent
Service rating : Staff very helpful at time of booking,before departure contacting us offering help with currency, insurance etc,have no hesitation in recommending Hays or making future bookings with them.Product: Excellent centrally located.
Very helpful and explained things clearly. Would recommend
The agent who dealt with us was helpful and patient. She went out of her way to make sure she found the right cruise for us.
Natalie was amazing in helping us with booking our holiday. I have health problems and she took all the stress out of it for us. She has gone above and beyond in assisting us and I could not recommend her highly enough. Nothing was a problem for her. Very many thanks from Mrs Denise Quinn
Excellent service from our travel consultant Lindsay Banks as usual ,she is always very committed to getting exactly what we asked for .