“Any online business that cares about their customer service and reputation should be a member of Feefo. It has made a profound impact to our operational focus, our service delivery experience and the way in which we measure our own performance internally. We use Feefo every single day, it gives us an immediate and direct insight into how our products are performing and how our customers feel about customer service. It enables us to further understand and focus on the issues that truly matter to our customers. Feefo provides us with an excellent service. We love it!”
"Probably the greatest tool we have discovered for service improvement has been Feefo, which we use to solicit feedback from our online customers. This allows us to react personally, proportionally and purposefully to any issues our customers find, and to spot any positive or negative trends in our business. For example, it has prompted us to make a number of changes to our returns policy. It,s also a reminder (to those of us who only tend to deal with the real customer service howlers) that we do a good job most of the time."
“Very simple and easy to use. We get more feedback from our clients using FeeFo than we have in any other way we have tried.”
“We have found Feefo to be the ideal way to assure prospective new customers of our high levels of service and product. Being independent, customers seem to trust it's independence. It also provides us with invaluable feedback from customers - good or bad.”
“The service is more cost effective and intuitive for customers than many others we looked at and the feedback we receive has been valuable in improving our own service.”
“Feefo allows us to assess our performance in terms of product and service delivery and helps reaffirm our customer relationships by allowing and encouraging their feedback. Positive all round.”
“In terms of Internet marketing power, Feefo has the potential to keep an online business’s search engine, social media and conversion optimisation at the forefront of the industry. It is a tool I highly recommend and its capability is very impressive.”
“Feefo has been a great company to work with. Set up was quick and painless and our customers have responded with excellent feedback. Feefo has helped us improve customer care and communication with our online customers. The customer feedback is also invaluable for improving product descriptions and helping to inform decisions about product selection, pricing and delivery charges.”
“Feefo has been a revolution to our business, the whole team are now motivated to achieve nothing less than 100%. I just wish we had joined up earlier !”
"Since launching Feefo on our site we have seen an increase in sales of 15% now that prospective customers can review independent customer feedback from other satisfied customers, giving them the reassurance they need to proceed with a purchase"