Travel Department Reviews

Consumer ratings of Travel Department

Feedback for www.traveldepartment.ie has been compiled from 157 Customer Reviews

  • Feefo member since
  • 27/09/2012
  • The Travel Department is Ireland's leading tour operator and we have been in business for over sixteen years. We are fully licensed and bonded by the Commission for Aviation Regulation, which ensures peace of mind when you book a holiday with us

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.traveldepartment.ie
09-Oct-2012

The Italian Grand Prix - Monza

Service
Product

Service rating : All organisation was very good
Product: Grand Prix itself was ok. The rep/tour guide, was quite poor and disappointing, our rep from the German Grand Prix 2011 was much better, which helped to make the experience more enjoyable.

Regards

No Comment
09-Oct-2012

Lake Como, The Swiss Alps & Milan 3 ***

Service
Product

Service rating : The T dept recommend that we gave a Eur 10 each at the end of the trip to the Guide.
However on the St Moritz trip the guide asked that we show our appreciation for the bus driver. Also the resturant staff had a basket out expecting a tip.
I would like this tipping policy clarified.
Product: The arranged trips are good - but on "leisure" days you are very limited in what you can do. The Hotel is not in a town and the roads around it are not good for walking.

Read more
Thanks you for your feedback. The Travel Department suggests a guideline for tipping following requests from our clients. However ultimately it is a discretionary practice. Clients should not feel under pressure to contribute. We will address both these matters with our tour escorts for future groups.

Lynda Burke
09-Oct-2012

Cork & The Titanic Experience at Cobh

Service
Product

The whole trip was excellent.We have travelled many times with you and the experience has always been excellent.The guide,accomodation,and coach were brilliant.We are looking forward to travelling with you again

No Comment
09-Oct-2012

Madeira

Service
Product

Service rating : Tour guide had excellent knowledge but was not so friendly, gave us directions while on the bus (some of which we had forgotten by the time we got off). He did not get off the bus with us most of the time.
Product: Would just like to say the tours were excellent but having 4 early mornings after arriving was very tiring, perhaps they could be staggered a bit better.

Read more
Thanks you for your feedback. We are sorry to hear of your dissatisfaction. We pride ourselves on our tour guides and to hear they are not providing our customers with the best possible service is not something we will ignore. Again I apologise for this and can only hope it will not deter you from taking a holiday with us in the future.

Lynda Burke
09-Oct-2012

Budapest City Break

Service
Product

Service rating : tour guide first class Lazlo our guide was the best guide ,would go again with him
knew a lot about Budapest first class
Product: good trip excellent for a short break well organised by guide Lazio

No Comment
09-Oct-2012

Prague City Break

Service
Product

Service rating : Breakfast in hotel average
Product: A very good trip .2nd time we were with travel Department well organised, will travel with them again.

No Comment
08-Oct-2012

Krakow Christmas Markets

Service
Product

Service rating : Fantastic, i was really well look after from start to finish
Product: Really good time had by all the family, would definitely go again

No Comment