Phase Eight Online Reviews

Consumer ratings of Phase Eight Online

Feedback for www.phase-eight.co.uk has been compiled from 51391 Customer Reviews

  • Feefo member since
  • 18/10/2011
  • Phase Eight was started in 1979 by Patsy Seddon who opened a small boutique in Wandsworth, South London. As a mother of young children Patsy found it impossible to find clothes that satisfied a sophisticated taste, but were affordable and practical, so she designed her own range, which was the beginning of Phase Eight. The name Phase Eight comes from a combination of P.Hayes - the maiden name of Patsy and Eight - derived from the address of our first boutique - 8 Bellevue Terrace. Phase Eight is an original, design led Brand that has grown in strength since its conception, without compromising its integrity as a trusted retailer and a market leader.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.phase-eight.co.uk
04-Sep-2014

Billie Crop Trousers

  • Customer also reviewed:
  • Teresa Linen Shorts
  • Cap Sleeve Liv Spot Dress
Service
Product

Service rating : I love Phase Eight they have a quick delivery and if you have any problems they are quick to remedy this Thank you
Product: Love them have all three colours now

No Comment
04-Sep-2014

Ezra Silk Floral Blouse

  • Customer also reviewed:
  • Daisie Crop Jeans
  • Elenor Printed Top
  • etc.
Service
Product

Service rating : easy to order/orders arrive on time and packaged beautifully - like opening a present !
Product: Lovely product - but not suitable so was returned

No Comment
04-Sep-2014

Anoushka Maxi Skirt

Service
Product

Service rating : Great delivery and packaging.
Product: It tore on first wearing, so I had it mended, and it tore immediately again. I'm not heavy on clothes so assume that it was a poor piece of fabric. Loved the skirt so I'm really disappointed.

Read more


Thank you for leaving feedback. I am very sorry to hear the skirt you have purchased from us has developed a fault. We pride ourselves on offering exceptional quality garments and can appreciate your disappointment when these standards are not met. Please be assured that your feedback will reach the relevant departments so that this can be reviewed.

Many thanks

04-Sep-2014

Marianne Dress

Service
Product

Service rating : Beautifully packed.
Product: Fitted perfectly looked expensive so pleased with it.

No Comment
04-Sep-2014

Ava Textured Linen Top

  • Customer also reviewed:
  • Trudy Cross Dye Linen Trousers
  • Daisy Dot Tunic
Service
Product

Service rating : Website not mobile enabled
Product: Nice but far too expensive for what it was which is effectively a long sleeved t shirt.

No Comment
04-Sep-2014

Raya Ruched Jersey Dress

  • Customer also reviewed:
  • Tamika Twist Top
Service
Product

Service rating : Sadly my experience with online has never been good. I have bought over 4 products but they have never arrived in a wearable condition.
Product: Dress arrived unwearable due to poor packing. The dress needed to be pressed and cleaned before I could wear it

Read more


Thank you for leaving feedback. I am ever so sorry to hear of the way in which your items arrived. Of course this is not acceptable and I apologise for the disappointment and inconvenience caused to you. Please be assured that your comments will be escalated to the dispatch team so that this can be addressed.

Many thanks

04-Sep-2014

Ava Textured Linen Top

Service
Product

Service rating : Speedy service
Product: So many people have commented , saying how unusual and lovely it is....I have 4 of them.

No Comment
04-Sep-2014

Donna Full Length Dress

Service
Product

Service rating : Liverpool store provides great service and advice but on line is fine too...
Product: Bought this dress for the evening of our son's wedding - it looked stunning...had lots of compliments!

No Comment
04-Sep-2014

Molly Floral Print Blouse

Service
Product

Service rating : Prompt delivery
Product: Lovely blouse

No Comment
04-Sep-2014

Libby Dot Pleated Blouse

Service
Product

Service was excelent - my garment arrived very quickly and very well packed. I would use Phase Eight again.

No Comment
04-Sep-2014

Lettie Lace Fit And Flare Dress

Service
Product

Service rating : service was excellent, the dress arrived in good time, and packed well
Product: perfect for what i wanted it for - a wedding!

No Comment
04-Sep-2014

Lois Battenburg Dress

  • Customer also reviewed:
  • Brooke Earrings
Service
Product

Service rating : Very good service
Product: should have ordered a smaller size

No Comment
04-Sep-2014

Shannon Fit And Flare Dress

Service
Product

Service rating : Easy to shop on line. Quick delivery.
Product: Great fit. A super dress to wear to summer weddings and parties.

No Comment
04-Sep-2014

Lettie Lace Fit And Flare Dress

  • Customer also reviewed:
  • Mary Maxi Dress
  • Marissa Lace Dress
  • etc.
Service
Product

Good quick delivery of home delivered goods easy exchange in store

No Comment
04-Sep-2014

Fay Feather Dress

Service
Product

Prompt and professional

No Comment
04-Sep-2014

Tally Statement Fascinator

Service
Product

Service rating : The staff at the Liverpool store were excellent, special thanks to Marg, she made the whole experience if buying a wedding outfit special, nothing was too much trouble, I bought the Stephanie dress, I returned and have since bought other items. Many thanks.
Product: It was fab but I did return it as I felt it was a little too large for me.

Read more
No Comment
04-Sep-2014

Etienne Maxi Dress

Service
Product

Service rating : Great service and so easy to order on line
Product: Beautiful dress and can't wait to wear it on my holiday

No Comment
04-Sep-2014

Paula Pointelle Cardigan

  • Customer also reviewed:
  • Lulu Geo Printed Trousers
  • Elenor Printed Top
Service
Product

Service rating : Very fast delivery.
Product: Unfortunately the item didn't suit me.

No Comment
04-Sep-2014

Fay Feather Dress

  • Customer also reviewed:
  • Raya Ruched Jersey Dress
Service
Product

Service rating : Brilliant and easy
Product: Excellent value fir Money livd the feel and look of material

No Comment
04-Sep-2014

Gem Sleeveless Gypsy Top

  • Customer also reviewed:
  • Hayley Top
Service
Product

Service rating : fast delivery
Product: super quality

No Comment
04-Sep-2014

Poppy Print Skirt

  • Customer also reviewed:
  • Cherry Cable Swing Dress
  • Twiggy Print Cowl Neck Top
  • etc.
Service
Product

Service rating : The service is always good, and I appreciate Phase Eight's desire to forever improve their service and products by requesting feedback after each order.
Product: Material creases very easily. It arrived in a very creased up state. Not my taste, I prefer more practical skirts. But the material was pretty.

Read more


Glad to hear that you are happy with the level of service being provided by Phase Eight. However, we are very sorry to hear that you received two items with your order which arrived creased.

Phase Eight would never condone sending out orders in this condition and are deeply concerned to hear this happened.

Please be assured that this is an isolated incident and will be investigated fully with the relevant department.

Many thanks

04-Sep-2014

Fiorenza Top

Service
Product

Service rating : Very prompt. Very helpful on the phone too.
Product: Beautiful.

No Comment
04-Sep-2014

Floral Tegan Godet Top

  • Customer also reviewed:
  • Amrita Slub Cardigan
  • Leaf Pendant Necklace
Service
Product

It was a long time ago but I can't remember any issues

No Comment
04-Sep-2014

Cleo Mono Crochet Lace Dress

Service
Product

Service rating : The website is really easy to use and the photos are good showing the outfit of well on a model.
Product: I love it.! Really unusual - cant wait to wear it.

No Comment
04-Sep-2014

Louisa Block Court Shoes

Service
Product

Service rating : Excellent service
Product: Cut too low at front of shoe

Read more


Phase Eight are very sorry to hear that you were disappointed with your garment.

We aim to deliver customer satisfaction with all our garments and regret that on this occasion this wasn't the case.

Please be assured that we take all feedback on board and this will be passed to the relevant department to look into further.

Many thanks