Phase Eight Online Reviews

Consumer ratings of Phase Eight Online

Feedback for www.phase-eight.co.uk has been compiled from 60399 Customer Reviews

  • Feefo member since
  • 18/10/2011
  • Phase Eight was started in 1979 by Patsy Seddon who opened a small boutique in Wandsworth, South London. As a mother of young children Patsy found it impossible to find clothes that satisfied a sophisticated taste, but were affordable and practical, so she designed her own range, which was the beginning of Phase Eight. The name Phase Eight comes from a combination of P.Hayes - the maiden name of Patsy and Eight - derived from the address of our first boutique - 8 Bellevue Terrace. Phase Eight is an original, design led Brand that has grown in strength since its conception, without compromising its integrity as a trusted retailer and a market leader.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.phase-eight.co.uk
27-Mar-2015

Tilda Rose Dress

Service
Product

Service rating : Fast efficient service
Product: Lovely dress good fit

No Comment
27-Mar-2015

Nicola Print Dress

Service
Product

Service rating : Easy to order and good delivery
Product: Unfortunately the style did not suit me. I returned dress to shop and the assistant was excellent and helped me find another dress. I was so pleased with the service I will definitely shop with Phase Eight again.

No Comment
27-Mar-2015

Dawn Lace Dress

Service
Product

Service rating : Always excellent service
Product: The dress is really good quality just what you expect from phase eight

No Comment
27-Mar-2015

Rachel Textured Peep Toe Sling Back Shoes

  • Customer also reviewed:
  • Rachel Textured Box Clutch Bag
Service
Product

Service rating : Delivery was fine. I had to order shoes online because in store there was only one pair of shoes in my size and they were not in a style I wanted. My feet are size 3. I was disappointed with the lack of choice in store.
Product: I ordered these shoes in store. From the online picture, the shop assistant thought they had a platform but I found out when the shoes were delivered that they did not and I did not find they fitted well.

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Thanks for your feedback. I am sorry to hear that you have not been entirely delighted with this order. We hate to hear of our customer's disappointment and take all feedback very seriously. Please be assured that your comments will reach the relevant departments so that this can be reviewed.

Many thanks

27-Mar-2015

Ruth Pleat And Crochet Lace Blouse

Service
Product

Service rating : My blouse took two weeks to arrive and then only after I made a lengthy phone call qeurying where it was. To make matters worse, during the two weeks I was waiting, the price of the blouse went down by £20 and when I mentioned this to your customer services she said that there was nothing she could do! No apology, nothing. I buy lots of Phase Eight clothes and would have expected at least a discount off my next purchase. All in all, very disappointing.
Product: It's lovely and everything I wanted.

Read more


Thanks for your feedback. I am sorry to hear of the delay in you receiving this order. This is of course not our usual level of service and I can appreciate the disappointment and inconvenience caused. Please be assured that your comments will reach the relevant departments and this service will be reviewed.

We will contact you to discuss this further.

Many thanks

27-Mar-2015

Horley Rose Print Jumper

Service
Product

Service rating : The Click and Collect delivery took longer than I expected. I wanted the jumper for a funereal but it didn't arrive in time.
Product: Very nice top.

No Comment
27-Mar-2015

Amity Bird Dress

  • Customer also reviewed:
  • Nikki Skirt
Service
Product

Service rating : Fast delivery
Product: Lovely dress. Comfy and flattering

No Comment
27-Mar-2015

Fortuna Tapework Dress

Service
Product

Service rating : Excellent service highly recommend
Product: Just what was looking for to go to a wedding. Dreat fit and ideal length

No Comment
26-Mar-2015

Danni Double Layer Jumper

  • Customer also reviewed:
  • Lana Seam Detail Linen Top
  • Blossom Block Stripe Jumper
  • etc.
Service
Product

There are sometimes Internet problems and the products often pill, but they are beautifully designed and suit my figure. Often flattering.

No Comment
26-Mar-2015

Adele Blossom Fit And Flare Dress

Service
Product

Service rating : Ordered in store for store delivery. Assistants very helpful. Arrived quickly.
Product: I feel like a million dollars in this dress. Normally a size 18, but found this size too snug. I was pleased to find there was a 20 in this style. The 20 gave me the breathing room I needed. Lovely quality, can't wait to wear it an upcoming wedding.

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No Comment
26-Mar-2015

Albo Spot Dress

Service
Product

Service rating : Easy to order and delivered promptly
Product: Good value -a lovely dress and perfect fit

No Comment
26-Mar-2015

Tessa Top

  • Customer also reviewed:
  • Zelda Zig Zag Top
Service
Product

Service rating : Fast and efficient service
Product: I've been looking at these tops for ages and finally ordered one. I simply love it, its a perfect fit and extremely flattering.

No Comment
26-Mar-2015

Nel Lace And Silk Blouse

  • Customer also reviewed:
  • Zoe Top
  • Cassie Button Front Silk Blouse
  • etc.
Service
Product

Prompt delivery and beautifully packaged.

No Comment
26-Mar-2015

Hana Dress

  • Customer also reviewed:
  • Lizzie Leggings
Service
Product

Fast delivery as always nicely wrapped

No Comment
26-Mar-2015

Pandora Print Dress

Service
Product

Service rating : Arrived fairly quickly
Product: quite good value

No Comment
26-Mar-2015

Maisie Wrap Dress

Service
Product

Very easy to use . Great service

No Comment
26-Mar-2015

Sylvia Dress

Service
Product

Quick and easy to use.

No Comment
26-Mar-2015

Tilda Rose Dress

  • Customer also reviewed:
  • Tallie Cap Sleeve Top
Service
Product

Service rating : Great service
Product: Unfortunately the fit of this dress was not suitable. Phase 8 wrap dresses fit me perfectly but this dress fitted well on my hips but was baggy on top. Also the colour was duller than I was expecting from the picture

Read more


Thanks for your feedback. I am sorry to learn that this item was not perfect for you. It is always a shame to hear back from disappointed customers and we take all feedback on board. This will of course be passed to the relevant teams.

Many thanks

26-Mar-2015

Chantay Rose Dress

Service
Product

Service rating : good website, quick delivery
Product: fit was not good, very big for my usual size

Read more


Thanks for your feedback. I'm sorry to hear that this item was not the perfect fit for you. We aim for customer satisfaction with every order placed and hate to hear back from unhappy customers. Please be assured that your comments will reach the relevant departments to be looked into further.

Many thanks

26-Mar-2015

Hope Wedding Dress

Service
Product

Service rating : Really easy ordering and helpful customer service team
Product: Lovely but not the one

No Comment
26-Mar-2015

Janie Mix Top

  • Customer also reviewed:
  • Mona Micro Spot Top
Service
Product

Service rating : quick delivery and fast refund
Product: didnt suit me

Read more


Thanks for your feedback. I'm so sorry to hear that you have not been pleased with this item. We hate to hear of your disappointment and take all feedback very seriously. Your comments will of course be passed on to the relevant departments.

Many thanks

26-Mar-2015

Kandice Dress

Service
Product

ordered multiple items and was told they were out of stock

Read more


Thanks for your feedback. I am sorry to learn that there were some stock issues which affected your order. We understand the disappointment this causes and apologise for letting you down. We are always looking to improve on the service we offer and will of course ensure your comments reach the relevant departments.

Many thanks

26-Mar-2015

Crystal Beaded Dress

  • Customer also reviewed:
  • Floral Lace Tunic
  • Aida Leather Shoes
Service
Product

Service rating : My parcel was here in 2 working days, was very pleased
Product: The dress wS very nice but too big

No Comment
26-Mar-2015

Guliana Beaded Lace Full Length Dress

  • Customer also reviewed:
  • Paige Tapework Full Length Dress
Service
Product

Service rating : quick delivery
Product: too short

Read more


Thanks for your feedback. I'm sorry to hear that you have not been entirely delighted with this purchase. We hate to hear of your disappointment and take all feedback very seriously. Please be assured that your comments have been passed to the relevant department so that future styles can be influenced.

Many thanks

26-Mar-2015

Polina Lace Dress

Service
Product

Service rating : First time user of your website. Found items very easy to find with good descriptions. Appreciated the choice of delivery rates and times. Will definitely be a returning customer - highly recommended.
Product: I purchased this dress to wear to a family wedding. It fitted perfectly and more importantly, was very comfortable to wear for 12 hours! I had many compliments on the day and several people asked where I had bought the dress. This was my first purchase from Phase Eight but it certainly won't be my last!

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No Comment