Phase Eight Online Reviews

Consumer ratings of Phase Eight Online

Feedback for www.phase-eight.co.uk has been compiled from 53120 Customer Reviews

  • Feefo member since
  • 18/10/2011
  • Phase Eight was started in 1979 by Patsy Seddon who opened a small boutique in Wandsworth, South London. As a mother of young children Patsy found it impossible to find clothes that satisfied a sophisticated taste, but were affordable and practical, so she designed her own range, which was the beginning of Phase Eight. The name Phase Eight comes from a combination of P.Hayes - the maiden name of Patsy and Eight - derived from the address of our first boutique - 8 Bellevue Terrace. Phase Eight is an original, design led Brand that has grown in strength since its conception, without compromising its integrity as a trusted retailer and a market leader.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.phase-eight.co.uk
10-Sep-2014

Twiggy Alba Wrap

  • Customer also reviewed:
  • Pagoda Print Top
  • Carrie Stripe Top
Service
Product

Service rating : Very prompt and efficient service.
Product: As always, good quality .

No Comment
10-Sep-2014

Juliete Lace Dress

Service
Product

It was ordered on a Thursday night,and online it says,three to five days, but took a week.

No Comment
10-Sep-2014

Chelsea Full Length Dress

Service
Product

I like the product its fantastic

No Comment
10-Sep-2014

Rosa Panelled Dress

  • Customer also reviewed:
  • Philly Spot Short Sleeve Top
  • Vanessa V-Neck Cardigan
  • etc.
Service
Product

Poor use of courier service, impossible to track and they just leave on the doorstep in full view of road. Would prefer that Hermes is not used.

No Comment
10-Sep-2014

Daisy May Dip Dye Jumper

  • Customer also reviewed:
  • Lana Longline Burnout Top
  • Leona Washed Linen Cardigan
Service
Product

Service rating : Always quick delivery and easy to navigate around the web site.
Product: Staple item in my work outfits

No Comment
10-Sep-2014

Pagoda Print Top

Service
Product

Service rating : Great customer service
Product: Beautiful top

No Comment
10-Sep-2014

Shawl Collar Bolero

Service
Product

Service rating : I love the style of the Phase Eight dresses. The site is clear and the service is quick.
Product: The size was not good for me, which is why I sent it back.

Read more


Thanks for your feedback. I am sorry to hear that this particular item was not perfect for you due to the sizing. We hate to hear of our customer's disappointment and take all feedback very seriously. Please be assured that your comments will reach the relevant department to be investigated further.

Many thanks

10-Sep-2014

Daisy Dot Tunic

  • Customer also reviewed:
  • Slub Tegan Top
Service
Product

Service rating : Good customer service when had to return a faulty product refund was received with no delay
Product: There was a rip on the shoulder seam so had to return it.

Read more


Thank you for leaving feedback. Please accept my apologies that this item arrived in less than perfect condition. We would never condone for items to be dispatched in this way and I can understand the disappointment and inconvenience caused by this. I will of course pass your comments on to the relevant teams. I'm glad that your refund was received promptly.

Many thanks

10-Sep-2014

Gem Sleeveless Gypsy Top

Service
Product

Service rating : Efficient .
Product: As described.

No Comment
10-Sep-2014

Fia Pleat Peep Toe Shoes

Service
Product

the service was excellent because of the help i got from the staff at macarthur glen shop at junvtion 28

No Comment
10-Sep-2014

Ava Textured Linen Top

Service
Product

Very Easy to order with prompt delivery

No Comment
10-Sep-2014

Billie Crop Trousers

Service
Product

Service rating : Quick delivery
Product: quality fabric, so often not the case !

No Comment
10-Sep-2014

Ava Textured Linen Top

Service
Product

Service rating : Ordered in store in the Grand Arcade Cambridge and couldn't have been easier.
Product: Just what I wanted.

No Comment
10-Sep-2014

Tope Tunic

Service
Product

Service rating : Clear and easy to use.
Product: Love it!

No Comment
10-Sep-2014

Kelly Dress

Service
Product

Service rating : Very helpful. Speedy service
Product: Great

No Comment
10-Sep-2014

Helena Dress

  • Customer also reviewed:
  • Blossom Print Dress
  • Helena Jacket
Service
Product

Service rating : Very pleased with the service - all good!
Product: I love the dress - it's classy.

No Comment
10-Sep-2014

Eloise Silk Frill Dress

  • Customer also reviewed:
  • Thea Denim Shorts
  • Ingrid Embroidered Blouse
  • etc.
Service
Product

Service rating : Service was very good. Easy to return items that were not required. Refund to my account very prompt. Thank you.
Product: Returned because it did not suit me.

No Comment
10-Sep-2014

Fabia Embroidered Fit And Flare Dress

Service
Product

Service rating : Very good prompt service
Product: A beautiful, well fitting dress - thank you!

No Comment
10-Sep-2014

Clemence Dress

Service
Product

Service rating : Great
Product: Great

No Comment
10-Sep-2014

Betsy Floral Blouse

  • Customer also reviewed:
  • Natalia Skirt
Service
Product

Service rating : Always a prompt response
Product: Wasn't expecting it to be so transparent!!

No Comment
10-Sep-2014

Skye Block Stripe Tunic

Service
Product

Service rating : Always a great service
Product: Colour not as expected

Read more


Thank you for your feedback. I am sorry to hear that you have not been pleased with this particular item. Our web images should accurately portray our garments, I apologise that this was not the case on this occasion. Your comments will of course be passed to the relevant departments to be looked into further.

Many thanks

10-Sep-2014

Azalea Dress

Service
Product

Service rating : Very friendly and helpful staff in store and when I called customer service
Product: Lovely dress great fit fab price

No Comment
10-Sep-2014

Enid Embroidered Blouse

Service
Product

Great service - kept up to date with order and arrived on time.

No Comment
10-Sep-2014

Cut About Long Line Stripe Top

Service
Product

Service rating : it is the best online service I've used. efficient, on time and excellent packaging.
Product: all phase eight goods are excellent. the top hangs perfectly and looks great, thank you.

No Comment
10-Sep-2014

Plain Pointelle Joplin Top

Service
Product

Service rating : Great service, item arrived before I expected it .
Product: Love this style, however fabric very delicate and prone to pulling.

No Comment