Phase Eight Online Reviews

Consumer ratings of Phase Eight Online

Feedback for www.phase-eight.co.uk has been compiled from 56720 Customer Reviews

  • Feefo member since
  • 18/10/2011
  • Phase Eight was started in 1979 by Patsy Seddon who opened a small boutique in Wandsworth, South London. As a mother of young children Patsy found it impossible to find clothes that satisfied a sophisticated taste, but were affordable and practical, so she designed her own range, which was the beginning of Phase Eight. The name Phase Eight comes from a combination of P.Hayes - the maiden name of Patsy and Eight - derived from the address of our first boutique - 8 Bellevue Terrace. Phase Eight is an original, design led Brand that has grown in strength since its conception, without compromising its integrity as a trusted retailer and a market leader.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.phase-eight.co.uk
25-Jan-2015

Hester Tunic

Service
Product
Latest
Service
Product

Service rating : Excellent staff & service
Product: Love the fabric, colour & design

26-Jan-2015
easy process & excellent friendly staff & great delivery system

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No Comment
25-Jan-2015

Ribbon Stretch Dress

Service
Product

Service rating : Very good service in finding this dress in a store.
Product: Although it was too short for me so I would have preferred it to be a little more fitted at the bottom and longer.

No Comment
25-Jan-2015

Barbara Burnout Dress

  • Customer also reviewed:
  • Fabia Embroidered Fit And Flare Dress
Service
Product

Service rating : Very good service, although took a while.
Product: Poor fit as this is the normal size I have from phase eight and this was so tight under the bust that it was uncomfortable, but very loose at the top. A shame as it was a lovely dress.

No Comment
25-Jan-2015

Angela Fit And Flare Dress

Service
Product

Service rating : The web site is easy to use, my order was delivered promptly.
Product: Size 12 is usually just right, this dress was big around the middle so I am having it altered. The dress fits perfectly, everywhere else.

No Comment
25-Jan-2015

Constance Dress

Service
Product

Service rating : Service was spot on - arrived quickly, well packaged.
Product: Excellent fit, really pleased with purchase.

No Comment
25-Jan-2015

Savannah Lace Maxi Dress

  • Customer also reviewed:
  • Tammy Lace Dress
Service
Product

I am a quite disappointed with the delivery service, I placed my order Monday 12th Jan, you only dispatched Thursday 15th Jan. On Wednesday 21st Jan I received a message on my home phone number from yourselves to say items will be delivered that day. I checked with my local Hermes delivery guys and they said the parcel was in the van and I should get them that day. Come Friday 23rd no parcel still had arrived I stood in the shippers office for a half an hour whilst they searched the van, they were very helpful and found my parcel. We did experience some bad weather around the weekend of 16th 17th 18th and I appreciate I live in a remote area, but had these items been dispatched sooner the process could have been much quicker.11 day delivery is not that great!!

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No Comment
25-Jan-2015

Leonora Tapework Full Length Dress

Service
Product

Service rating : The on-line service is very good as is the website. the dress took longer to arrive than expected and the tracking service did not appear to work so I could not track the parcel.
Product: It is a lovely dress however it was too clingy for my taste. If it had been a straight dress that would have been perfect. The sleeves were lovely as was the material. The length was perfect. I ended up buying a dress from House of Fraser that was straight.

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No Comment
25-Jan-2015

Honor Draped Dress

  • Customer also reviewed:
  • Lucy Suede Sandals
Service
Product

Service rating : EASY TO USE SITE
Product: LOVE IT

No Comment
25-Jan-2015

Broadway Sequin Full Length Dress

Service
Product

Service rating : Beautifully packaged evening dress. Arrived within a few days.
Product: Fabulous evening dress. Thought it would not fit me when I got it out of the box because I am busty but I was very pleasantly surprised. Size 10 fitted my curves like a glove. Beautifully made and fully lined. Even though I am only 5ft 4in. tall was not too long in high heels. Very sexy dress on. Husband loves me in it! Can't wait to go somewhere special in it.

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No Comment
25-Jan-2015

Peta Puffer Coat

Service
Product

Service rating : As I had not shoped on line before I found it straight forward and the lady I spoke with very helpful
Product: Excellent good fit very pleased with it and so lovely and warm

No Comment
25-Jan-2015

Ronni Rugby Stripe Tunic

  • Customer also reviewed:
  • Windsor Floral Top
Service
Product

Service rating : great service and packaging - no problem returning one item.
Product: Jumper very large for size 14 had to return.

No Comment
25-Jan-2015

Sinita Miracle Support Dress

Service
Product

Service rating : The goods are always beautifully wrapped and arrive in good time I always phone for my order and always get good customer service
Product: th sinita dress was very comfortable to wear, I have a lot of phase eight dresses and are of good quality, I bought this dress in the sale but would not have paid full price for this one as I felt the material was not of the best quality, however is a wee dress I would wear to work and as I said comfortable to wear.

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No Comment
25-Jan-2015

Grace Embroidered Satin Court Shoes

  • Customer also reviewed:
  • Sandra Hair Piece
  • Grace Embroidered Clutch Bag
Service
Product
Latest
Service
Product

Had problems chasing my order online,and when it was delivered it was very late at night.

25-Jan-2015
Ordered shoes ,bag and hair piece from Phase eight online and ordered a phase eight dress from John Lewis online at the same time JohnLewis delivery was here the next day.Phase eight took 6 days.

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No Comment
25-Jan-2015

Rosie Tapework Dress

Service
Product

Service rating : Really easy to use and website is clear as well being well set out. The delay in item getting to the store was longer than I expected but I would use the service again and just plan for that in future. Good experience all round.
Product: Beautiful well made dress that was exactly what I expected from the picture.

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No Comment
25-Jan-2015

Clemmie Printed Dress

Service
Product

Service rating : very efficient
Product: love my dress

No Comment
25-Jan-2015

Edie Gingham Blouse

Service
Product

Service rating : Delivered in good time & easy to return in store
Product: Usually like phase eight clothes but not this top on receipt

No Comment
25-Jan-2015

Faye Fur Trim Parka Coat

Service
Product

Service rating : Quicker delivery to store would be better
Product: Product not quite what I was looking for. Service on return was extremely good. Sales person very helpful trying to find something more suitable.

No Comment
25-Jan-2015

Michelle Tartan Dress

  • Customer also reviewed:
  • Carlie Cowl Knit Dress
Service
Product

Service rating : Efficient
Product: Expensive though. The sale price was right.

No Comment
25-Jan-2015

Carmen Silk Blouse

Service
Product

On line service great but the shop assistant in Cheltenham where I collected from was rather rude and patronising. Other than the email I got from on line to say my purchase was delivered to this shop. I had no confirmation from the shop. I collected my purchase 7 days after initial email.

No Comment
25-Jan-2015

Amity Bird Dress

  • Customer also reviewed:
  • Alexandra Print Dress
Service
Product

Service rating : Prompt response to my queries and fast delivery.
Product: Lovely quality and style but it fitted badly with too much material ruched at the back. Had to send it back.

No Comment
25-Jan-2015

Long Sleeve Becca Batwing Jumper

Service
Product

Sent wrong size.

No Comment
25-Jan-2015

Chloe Check Jumper

Service
Product

Service rating : very good
Product: just what I wanted

No Comment
25-Jan-2015

Aveline Layered Silk Tunic

Service
Product

Service rating : Online service good, fairly fast and efficient. Although I have not had an acknowledgement of the returned product yet
Product: Too small, poor quality silk, colour not as it looked on website

No Comment
25-Jan-2015

Dawn Lace Dress

  • Customer also reviewed:
  • Sinita Miracle Support Dress
Service
Product

Service rating : Excellent service the packaging is great and del is spot
on
Product: Lovely dress unfortunately didn't suit me

No Comment
25-Jan-2015

Christiana Cross Dye Linen Trousers

  • Customer also reviewed:
  • June Jersey Waist Linen Trousers
Service
Product

Service rating : Courier delivered to wrong address, going to take up to two weeks for them to be delivered to me.
Product: Not yet received

No Comment