Phase Eight Online Reviews

Consumer ratings of Phase Eight Online

Feedback for www.phase-eight.com has been compiled from 84600 Customer Reviews

  • Feefo member since
  • 18/10/2011
  • Phase Eight was started in 1979 by Patsy Seddon who opened a small boutique in Wandsworth, South London. As a mother of young children Patsy found it impossible to find clothes that satisfied a sophisticated taste, but were affordable and practical, so she designed her own range, which was the beginning of Phase Eight. The name Phase Eight comes from a combination of P.Hayes - the maiden name of Patsy and Eight - derived from the address of our first boutique - 8 Bellevue Terrace. Phase Eight is an original, design led Brand that has grown in strength since its conception, without compromising its integrity as a trusted retailer and a market leader.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.phase-eight.com
17-Oct-2016

Sinnita Sequin Full Length Dress

Service
Product

Service rating : My only reservation was that it took rather a long time to arrive !
Product: Yes it fitted well and hopefully l shall enjoy wearing it ! Saving it for Xmas parties and a NY cruise.

No Comment
17-Oct-2016

Bellona Waterfall Coat

Service
Product

Service rating : speedy and safe
Product: flattering and lovely colour - I waited two seasons for this lovely red version of a coat I already have in black and navy. Very happy with my purchase

No Comment
17-Oct-2016

Betty Crop Trousers

Service
Product
Latest
Service
Product

Service rating : Service was excellent
Product: Gorgeous trousers - they fit really well and look good too

17-Oct-2016
Good online service

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No Comment
17-Oct-2016

Abia Dress

Service
Product

Service rating : Beautifully packaged goods.
Product: After visiting a store and being recommended to go up a size as only an online purchase available for this dress I discovered it was actually too large. Re ordered a size less and fits perfectly with a good strapless bra! The material is thicker than I thought, but a good quality nonetheless, also the colour is very much a dark navy/midnight. I feel it looks more black online. It's good to get away from an LBD!

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No Comment
17-Oct-2016

Tina Colourblock Dress

  • Customer also reviewed:
  • Caroline Colour Block Top
Service
Product

Service rating : Excellent service as always
Product: Lovely looking dress

No Comment
17-Oct-2016

Astrid Full Length Dress

Service
Product

Service rating : My initial instore service was fab - welcoming and keen. However I was fitted with a size to small which was pointed out by the underwater fitter who showed dres to ridge from zip over my bottom. I then returned to store and ordered a larger size with additional payment for fast delivery. This took 4 days to arrive , staff never called to say it had arrived as promised. I new it was delivered through courier updates. When in store they struggled to find the delivered dress and eventually located in a cupboard. Staff were not willing to pin hem to length but agreed to put in a pin to suggested length. Altogether a very poor service when not meeting their day to day role. I was shocked to be asked to pay almost £6 to get dress delivered quickly when I had been sold the wrong size and so forced to get s fast service to meet the event date. Did query it at time. Overall the service was very poor and very outdated when compared to online service provided by other companies.
Product: Lovely colour and classic style. The lining could do to be a little more fluid or make it from control material. It is in between and does ride up a little.

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Thanks for your feedback,

I'm sorry to hear that you've had such difficulty purchasing from us. I'll pass on your comments to the store regarding the service that you received, as this is not acceptable in any way.

I have refunded this £5.95 charge for you and so this should be credited back onto your bank account in the next two working days.

Many thanks,

17-Oct-2016

Donna Full Length Dress

Service
Product

I was surprised by the packaging but the product was excellent

No Comment
17-Oct-2016

Sinnita Sequin Full Length Dress

Service
Product

Service rating : Dress took approximately three weeks to be delivered which was the estimated time given when ordering. Very satisfied.
Product: Dress was well wrapped with minimal creasing. Fitted well and very flattering.

No Comment
17-Oct-2016

Melinda Asymmetric Knit Jumper

Service
Product

Service rating : I still have not received the jumper the company they use for delivery are absolutely atrocious!!
Product: As I've not received jumper yet cannot comment !!

Read more


Thanks for your feedback,

I'm sorry to hear that you've still not received your purchase from us. I would advise to contact our Customer Service team on 0207 471 4422 and we can look into this as a priority for you.

Many thanks,

17-Oct-2016

Lexi Dress

Service
Product

Service rating : Prompt efficient and easy to use service. Goods were packaged beautifully.
Product: Beautiful dress. Good quality. A little tight on the arms.

No Comment
17-Oct-2016

Nicoletta Dress

Service
Product

Service rating : Delivery failed to arrive. I have contacted customer service and they are despatching another delivery, due to arrive 18.10.16
Product: still waiting for delivery

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Thanks for your feedback,

It's a pity to hear that you have had to contact us for a replacement dress. I'll pass on your feedback so that we can investigate why this has happened on this occasion.

If you've still not received your replacement, please contact our Customer Service team and they'll advise you further,

Many thanks,

17-Oct-2016

Tansie Tiered Jumpsuit

Service
Product

Service rating : Excellent service, very happy customer
Product: The Tansie jumpsuit is fantastic, fits perfectly and looks stunning.

No Comment
17-Oct-2016

Erica Hexagon Print Trousers

  • Customer also reviewed:
  • Isabella Dress
Service
Product

Service rating : Fast delivery, excellent service.
Product: Great fit, lovely trousers.

No Comment
17-Oct-2016

Genie 3d Lace Dress

Service
Product

Service rating : Ordered two dresses which unfortunately smelled of machine oil. Called to explain problem and for them to send out a new dress. They did send a dress but had the same oil smell. Clearly not checked for the same fault.
Product: Dress looks great but stinks. Very unfortuatne.

Read more


Thanks for your feedback,

It's a shame to hear that your recent purchases smelt of machine oil, and that the replacement also smelt the same way.

I'll be passing your comments on to our manufacturers so that we can avoid this happening in the future.

Many thanks,

17-Oct-2016

Sophia Top

Service
Product

Service rating : Item arrived very quickly and was packaged beautifully.
Product: Absolutely loved this top! very flattering style, soft quality fabric, beautiful colour and so comfortable. Colour was exactly as it appeared on the website image.

No Comment
17-Oct-2016

Bellona Waterfall Coat

Service
Product

Service rating : Good - coat came well packaged. Good Comms.
Product: I love this coat - it's cut is amazing for me. It's not going to be warm enough for the depths of winter but will be fine for autumn/spring. It's quite pricey and for the price I would have liked the coat to have been lined.

No Comment
17-Oct-2016

Costa Rica Dress

Service
Product

Service rating : Very pleased, dress is great fit and style.
Product: Yes perfect, saw it on someone on TV and contacted phase eight and ordered it. Love it!!!

No Comment
17-Oct-2016

Asha Blurred Print Dress

  • Customer also reviewed:
  • Grace Gathered Top
Service
Product

Service rating : Good
Product: Good

No Comment
17-Oct-2016

Melinda Asymmetric Knit Top

Service
Product
Latest
Service
Product

The website is easy to use. Delivery time was slow.

17-Oct-2016
Good

Read more
No Comment
17-Oct-2016

Noreen Dress

  • Customer also reviewed:
  • Selina Floral Swing Dress
Service
Product

Service rating : quick and efficient
Product: did not keep as had another similar

No Comment
16-Oct-2016

Cierra Wrap Neck Puffer Coat

Service
Product

Service rating : I've rated the online service as bad as I had to wait for over a week for the item to be available for uplift from the store. Compared to all other shops I use for online shopping this is an extremely slow and poor service. I then found out in the shop that I could not return the item in the shop as I had paid by PayPal. I had to take it to a post office to return it. I have never heard anything so ridiculous. This is a really poor customer experience. At the least you should have a pop up telling people that if they are paying by PayPal (although I can't understand why) that they would have to go to all the bother to return the item if it wasn't suitable. In this world of convenience I'm afraid Phase Eight are extremely lacking behind their competitors.
Product: Returned the item as too big.

Read more


Thanks for your feedback,

I'm sorry to hear that your order took so long to arrive. We advise that our Collect From Store orders can take up to five working days from the date of dispatch to arrive in-store.

Regrettably, our stores don't have the capacity to refund PayPal via their till systems, it's purely an online service and this is explained on our Dispatch Notes. I'll pass your comments on so that we can make this clearer in the future.

Many thanks,

16-Oct-2016

Waverly Floral Dress

Service
Product

Service rating : Always excellent service.
Product: Lovely fit and colour but poor quality fabric during first wear so had to be returned.

Read more


Thanks for your feedback,

It's a shame to read that you were left disappointed by the fabric of your recent purchase. I'll certainly be making sure that our design team read your comments so that we can look to improve the design of this dress for all of our customers in the future.

Many thanks,

16-Oct-2016

Freya-Jane Puffer Coat

Service
Product

Service rating : Got email to say was in store...was not in store. Other coat arrived instead so had to make 2 trips over 2 days to look at coats. In the end, this one the best and kept it. Rejected other one.
Product: Great fit, true to size. Love colour - forest green and love furry hood. Lovely quality and style. Even better with £50 off. Thank you. Got there in the end. Phew!

Read more


Thanks for your feedback,

I'm sorry to hear that there was such an inconvenience with your order. I hope that it has all been resolved for you now. I'll pass on that this happened so that we can look into why this happened and see how we can resolve this in the future.

Many thanks,

16-Oct-2016

Abby Full Skirt Dress

  • Customer also reviewed:
  • Drue Wool Skirt
  • Drue Melange Skirt
Service
Product

Good service

No Comment
16-Oct-2016

Asha Blurred Print Dress

Service
Product
Latest
Service
Product

Service rating : Very good but delivery to the shop could be quicker .
Product: Really comfortable dress to wear love it.

17-Oct-2016
Very good website just thought from ordering to delivery a bit slow.

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No Comment