Phase Eight Online Reviews

Consumer ratings of Phase Eight Online

Feedback for www.phase-eight.com has been compiled from 86561 Customer Reviews

  • Feefo member since
  • 18/10/2011
  • Phase Eight was started in 1979 by Patsy Seddon who opened a small boutique in Wandsworth, South London. As a mother of young children Patsy found it impossible to find clothes that satisfied a sophisticated taste, but were affordable and practical, so she designed her own range, which was the beginning of Phase Eight. The name Phase Eight comes from a combination of P.Hayes - the maiden name of Patsy and Eight - derived from the address of our first boutique - 8 Bellevue Terrace. Phase Eight is an original, design led Brand that has grown in strength since its conception, without compromising its integrity as a trusted retailer and a market leader.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.phase-eight.com
05-Dec-2016

Lila Fleck Cowl Jumper

Service
Product

Service rating : I am happy
Product: Lovely jumper

No Comment
05-Dec-2016

Natalia Skirt

  • Customer also reviewed:
  • Sadie Stripe Dress
  • Cindy Batwing Jumpsuit
  • etc.
Service
Product

Service rating : Excellent service, very quick with the refund.
Product: Gorgeous colour and the material is lovely and flows well. But it was not for me as the length did not flatter my legs. Sadly had to return it.

No Comment
05-Dec-2016

Eve Geo Burnout Top

Service
Product

Service rating : All happened as expected
Product: We'll see on Christmas day

No Comment
05-Dec-2016

Anita Print Top

Service
Product

Service rating : ordered item for delivery to store on 22/11/16 - still not got it 14 days later !! -- tried to cancel to get my money back but apparently ive got to wait till it arrives in store?
so no i'm not a fan of phase 8 and wont be shopping there again ever !!!
Product: don't have it to try ???

Read more


Thanks for your feedback,

I'm sorry to hear that there was a delay in the refund for your order, regrettably, we can't refund items when they're in transit to stores. I've looked into your order and I can see that this has now been refunded for you. This refund should be appearing with you in the next couple of days.

Many thanks,

05-Dec-2016

Mariana Wrap Dress

Service
Product

Service rating : Easy to use website, fast well packaged delivery. Good commuications.
Product: Very pleased with the dress, it fits well and is true to size. A Christmas party essential!

No Comment
05-Dec-2016

Veronica Rose Dress

Service
Product

Service rating : Arrived promptly and beautifully packaged. Ordered two as not sure of the size and was very pleased there was a free returns label.
Product: Disappointed with the bottom of the zip which sticks out and doesn't lie flat. From side profile there is a lump. Had no choice but to keep the dress as needed it for a graduation that week. The the dress is beautiful and a lovely fit. Felt and looked very smart.

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No Comment
05-Dec-2016

Rosanna Zip Jacket

Service
Product

Service rating : I ordered a jacket for it to be lefty in an unsecured place NOT WHAT IT STATES ON THE TRACKING as my porch is my front door!!! The CARD STATED left in the back garden!! When I looked in the back garden there was no parcel. I have contacted phase eight on numerous occasions but still have t got any feed back!! So paid for a jacket that I haven't received!!
Product: Products are good but won't ever buy online again

Read more


Thanks for your feedback,

I'm sorry to hear that your parcel never arrived with you. I can see from looking in our system that you've contacted Customer Services many times regarding this and I hope that this has now all been resolved for you. If it hasn't, please advise our Customer Services team and we'll resolve it as soon as possible for you.

Many thanks,

05-Dec-2016

Becca Batwing Jumper

Service
Product

Service rating : My order was delivered within 3 days. Excellent service
Product: Love Phase Eight clothes

No Comment
05-Dec-2016

Becca Batwing Jumper

Service
Product

Service rating : Great fast delivery
Product: Lovely jumper, fab colour and very flattering, will be buying another!!

No Comment
05-Dec-2016

Lisa Leaf Printed Blouse

Service
Product

Service rating : Speedy delivery and fast refund
Product: Wasn't flattering although excellent quality garment

No Comment
05-Dec-2016

Tara Roll Neck Top

Service
Product

Service rating : Very good.
Product: Very pleased with purchase.

No Comment
05-Dec-2016

Anna Placement Lace Dress

Service
Product

Service rating : Quick delivery and refund as unfortunately the dress didn't fit
Product: Beautiful dress but didn't fit

No Comment
05-Dec-2016

Ava Print Dress

Service
Product

Service rating : Have never had any issues
Product: Good quality garment, nice fit

No Comment
05-Dec-2016

Zarah Zig Zag Knitted Dress

Service
Product

Service rating : Goods arrived as promised to the store.
Product: The dress feels like it's good quality and the design is lovely.

No Comment
05-Dec-2016

Wool Blend Pom Pom Hat

Service
Product

Service rating : Excellent servic all round. Easy to order online, quick delivery to store and very good service from the staff in the store :-)
Product: Great hat - my wife loves it!!!

No Comment
05-Dec-2016

Geonna Sequin Skirt Dress

  • Customer also reviewed:
  • Becca Shimmer Batwing Dress
Service
Product

Service rating : Arrived well packaged and within the specified time.
Product: A really flattering dress which looks so good on! Also felt very comfortable and a generous size 10 (I am between a 10/12 and the 10 is fine). Waiting for a Christmas event to wear it.

No Comment
05-Dec-2016

Cecilia Dress

  • Customer also reviewed:
  • Anna Placement Lace Dress
  • Cecilia Jacket
Service
Product

Service rating : Prompt delivery
Product: excellent cut fabric and fit

No Comment
05-Dec-2016

Nancy Floral Dress

  • Customer also reviewed:
  • Woven Hem Roll Neck Top
  • Clementine Contrast Jumper
  • etc.
Service
Product

Service rating : Lovely product and service
Product: Too long

No Comment
05-Dec-2016

Tabatha Trench Coat

  • Customer also reviewed:
  • Novella Brushstroke Print Dress
Service
Product

Service rating : I did not like the fact there wasn't a returns slip in the parcel
Product: Nice and heavy fabric

No Comment
05-Dec-2016

Ellie Earrings

  • Customer also reviewed:
  • Blake Faux Fur Collar
Service
Product

Service rating : Quick and good service
Product: Perfect

No Comment
05-Dec-2016

Bona Foil Knitted Jumper

Service
Product

Service rating : Easy ordering system, prompt delivery
Product: Fits well, material feels wonderful and slinky, received compliments

No Comment
05-Dec-2016

Pearl Belt

Service
Product

Service rating : The service was quite fast and the products come well wrapped and protected
Product: It is perfect for the dress and the quality is wonderful

No Comment
05-Dec-2016

Annika Ombre Dress

Service
Product

DRIVER TOOK PHOTO OF ROAD SIGN WHICH SAID ROAD AHEAD CLOSED AND FAILED TO DELIVER PRODUCT - THERE WAS A FURTHER SIGH WHICH STATED
ACCESS COULD BE OBTAINED TO RESIDENTIAL PROPERTIES. NO EXCUSE FOR NOT MAKING THE DELIVERY ON TIME - i HAD TO TAKE ANNUAL LEAVE TO FACILITATE DELIVERY THE FOLLOWING DAY. NOT GOOD ENOUGH!!!

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Thanks for your feedback,

I'm sorry to hear that your parcel was not delivered on time, despite there being the opportunity to. I'll be forwarding on your comments to the courier company so that we can investigate why this happened.

If you still haven't received your parcel, please contact our Customer Services team on 0207 471 4422, and they will look into this as a priority for you.

Kind regards,

05-Dec-2016

Erica Metallic Jacquard Trousers

Service
Product

Service rating : speedy delivery
Product: nice quality material but not a flattering shape if you're less than a model perfect shape

No Comment
05-Dec-2016

Elizabeth Dress

Service
Product
Latest
Service
Product

Service rating : Received in a box wrapped in tissue , although there were done creases in the top of the dress still pleased with it .
Product: Fitted well

05-Dec-2016
Ordered from phase eight before , prompt delivery , just a pity there isn't a Phase Eight section in the Debenhams at Doncaster .

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No Comment