Phase Eight Online Reviews

Consumer ratings of Phase Eight Online

Feedback for www.phase-eight.com has been compiled from 68931 Customer Reviews

  • Feefo member since
  • 18/10/2011
  • Phase Eight was started in 1979 by Patsy Seddon who opened a small boutique in Wandsworth, South London. As a mother of young children Patsy found it impossible to find clothes that satisfied a sophisticated taste, but were affordable and practical, so she designed her own range, which was the beginning of Phase Eight. The name Phase Eight comes from a combination of P.Hayes - the maiden name of Patsy and Eight - derived from the address of our first boutique - 8 Bellevue Terrace. Phase Eight is an original, design led Brand that has grown in strength since its conception, without compromising its integrity as a trusted retailer and a market leader.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.phase-eight.com
25-Jan-2016

Cali Swing Knitted Top

Service
Product

Service rating : very friendly in the shop at collection - nice bag too!
all good - easy to order - found the size and colour I needed that was not in the shop and was in the sale too. very happy
Product: lovely quality and shape and colour - very satisfied

No Comment
25-Jan-2016

Aura Denim Swing Dress

  • Customer also reviewed:
  • Reka Printed Dress
Service
Product

Service rating : System is easy to use
Product: Original price far too expensive
Good fit
Had to purchase a smaller size so information oonline was correct

No Comment
25-Jan-2016

Betty Crop Trousers

Service
Product

Service rating : kept me informed well
Product: but too small so had to return

No Comment
25-Jan-2016

Manon Blouse

Service
Product

Service rating : Rather slow delivery - took over a week from the warehouse.
Product: Awful fabric - creases badly. Looked like a dish rag when unpacked. Couldn't possibly take it away anywhere as wouldn't stand the packing. Don't expect to iron when I unpack!

Read more


Thank you for your feedback and I am very sorry to hear that you were disappointed with the condition in which the Manon Blouse arrived to you. Please be assured that your comments regarding the fabric of this particular garment will be raised to the relevant teams and our garment technicians, as I can absolutely appreciate that it is most inconvenient to be in possession of a garment which creases so noticeably.

Kind regards,

25-Jan-2016

Fraya Floral Fitted Top

Service
Product

Service rating : Easy to order on line but postage took ages to arrive, maybe a we review of couriers
Product: the top looks really nice cant wait to try on this coming weekend

No Comment
25-Jan-2016

Phillipa Fascinator

Service
Product

Service rating : Good efficient serve
Product: Lovely navy blue, was over half price in the sale, which is great.

No Comment
25-Jan-2016

Amy Drape Front Dress

Service
Product

Service rating : ok
Product: ok

No Comment
25-Jan-2016

Maisie Linen Kaftan Top

  • Customer also reviewed:
  • Taylor 7/8th Trousers
  • Sally Spot Top
Service
Product

Service rating : Easy site to use
Product: Lovely top returned due to longer at the back than expected.

No Comment
25-Jan-2016

Winona Jumpsuit

  • Customer also reviewed:
  • Waverly Floral Dress
Service
Product

Service rating : Excellent
Product: Wore on Saturday evening for the first time as was very embarrassed at a party that we were at when the zip on the back broke. We ended up leaving the party early. I want to know if I can re-order this and exchange it please? Love the item just disappointed at the quality of the zip. Can you please assist me?

Read more


Thank you for your feedback and I am so very sorry to hear that you have had this experience with our Winona Jumpsuit. As the item is faulty then you are of course entitled to a full refund, but I can of course understand that if you like the garment you would prefer to have it replaced. Please call our Customer Services team on 0207 471 4422, and a member of the team will happily look into providing this for you.

Many thanks,

25-Jan-2016

Lucy Stripe Dress

Service
Product

Service rating : Excellent service, arrived quickly.
Product: Beautiful dress which creates a very flattering silhouette.

No Comment
25-Jan-2016

Saphire Tunic Dress

  • Customer also reviewed:
  • Check Ponte Tunic Dress
  • Megg Curve Hem Jumper
  • etc.
Service
Product

Service rating : Quality and service and excellent standards
Product: Love it

No Comment
25-Jan-2016

Mai Silk Sleeveless Blouse

  • Customer also reviewed:
  • Lua Sleeveless Silk Blouse
  • Gemma V-Neck Top
Service
Product

Good shop in Eastbourne gave refund on items that did not fit without any problem

No Comment
25-Jan-2016

Waverly Floral Dress

  • Customer also reviewed:
  • Dorika Print Dress
Service
Product

Service rating : easy to use
Product: high quality

No Comment
25-Jan-2016

Acacia Printed Soft Trousers

Service
Product

Service rating : Delivery to store took two weeks. The return email for my delivery enquiries actually arrived after the trousers were delivered.
Product: Just what I wanted for travelling

Read more


Thank you for the feedback. I am sorry to hear of your disappointment with your most recent order. Here at Phase Eight we pride ourselves on excellent customer service so I apologise that the delivery to store took as long as it did. I will pass on your comments to our dispatch and delivery teams to see if the process can be sped up in the future.

Many thanks.

25-Jan-2016

Zita Flocked Dress

  • Customer also reviewed:
  • Kata Spot Dress
Service
Product

Service rating : Excellent
Product: Lovely dress, colours and design.

No Comment
25-Jan-2016

Elise Jersey Pencil Skirt

  • Customer also reviewed:
  • Blossom Print V Neck Tunic
Service
Product

Service rating : Easy to use site and very prompt delivery
Product: Beautiful garment very well made and good fit.

No Comment
25-Jan-2016

Vienna V Neck Tunic

Service
Product

Service rating : Beautiful garments and quick delivery
Product: I love it. The fit is generous but it looks amazing and is a great cover up for lumps and bumps

No Comment
25-Jan-2016

Sherry Wrap Dress

  • Customer also reviewed:
  • Angelina Clutch Bag
Service
Product

Service rating : Good service, out of stock item but they tracked it down in different stores and sent it to me
Product: lovely dress but on the small side

No Comment
25-Jan-2016

Polly Ponte Twist Dress

  • Customer also reviewed:
  • Vita Kimono Dress
Service
Product

Service rating : I contacted customers services to enquire about the order having two delivery charges the woman was very rude and extremely unpleasant I left a complaint about her and nothing was done no reply not what should be expected
Product: Nice dress good price

Read more


Thank you for your feedback. I am very sorry to hear of your disappointment with the customer service team. Here at Phase Eight we pride ourselves on excellent customer service skills so I apologise that this standard was not met recently. I will make sure to pass on your comments to the team to ensure that this does not happen in the future.

Many thanks.

25-Jan-2016

Cynthia Check Dress

  • Customer also reviewed:
  • Carina Check Knit Dress
Service
Product

I have tried quite few times to order on line without success

Read more


Thank you for your feedback. I am sorry to hear that you were unable to order from our website. I am not sure what has caused this altercation but I will pass your comments onto our IT department to see if they can address it. If you do have any further queries then please do not hesitate to get in contact again.

Many thanks.

25-Jan-2016

Lilia Dress

  • Customer also reviewed:
  • Winona Jumpsuit
Service
Product

Service rating : Highly satisfied with your service
Product: Unfortunately the dress was small I needed a larger size

No Comment
25-Jan-2016

Stephanie Silk Jersey Dress

Service
Product

Service rating : I ordered 2 of the same dress in different sizes to see which was the best fit, kept one and returned the other. My refund was processed promptly. (Wish the delivery had been a bit sooner!)
Product: Beautiful dress which I love wearing. Flattering and feminine - gorgeous fabrics that feel so comfortable!

Read more
No Comment
25-Jan-2016

Bruges Print Dress

Service
Product

Service rating : Always packed well
Product: We use Phase eight dresses for our summer uniform - they are expensive but good quality and last us a 2 or sometimes 3 seasons. We would love more of the dresses to have short or three quarter sleeves. The fit is never consistent but we send for a variety and send back the ones that don't fit.

Read more
No Comment
25-Jan-2016

Alex Tux Trousers

Service
Product

Service rating : Fast and efficient on line service. I always choose to have my items delivered to the Bridgend Outlet store as they are so helpful, friendly and give honest opinions. I always seem to find something else in your store as well.
Product: Being 5ft.4 inches I always have to have my trousers taken up, but that is no problem as taller people can not have them taken down !!!!!

Read more
No Comment
25-Jan-2016

Lorelei Dress

Service
Product

My order has been forgotten

Read more


Thank you for your feedback. I am very sorry that you feel as if your order has been forgotten. I have passed on your details to the customer service team to see if they can track your order although it was expected to arrive at the Chiswick store on 5th January. I hope this helps. If you do have any further queries then please do not hesitate to get in contact again.

Many thanks.