Luxury bed linen, bedding and quality home accessories
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Service rating : Fantastic service would use website againProduct: Fantastic Teddy for a newborn, my 5 year old loves his and still sleeps with it now x
Service rating : Quick deliveryProduct: Delighted with the one bought last year so bought a second this year.
Service rating : Great delivery very quickProduct: Very small candle for the price and couldn't smell it.
I placed an order on 6th November, after many phone calls part of the order is still missing, a member of the management team promised to call me but still waiting for that call. On 22nd November I was told by customer services that someone cancelled my order. So a month later I am still waiting for a product or refund. Very poor service.
Service rating : Web site easy to navigate. Item arrived very quickly.Product: Pyjamas look great. Bought as a Christmas gift.
Service rating : Very quick serviceProduct: I really love these diffusers, gorgeous smells. I regularly buy these
Service rating : Delivered promptlyProduct: always very nice
Service rating : Everything worked smoothly and I reveived the parcel quickly.Product: The nightie is very comfortable to wear and a good weight for wearing in all but very hot weather. I like the slightly longer length, though would also like to see a version that is longer still, not full length but below the knee.
To Whom It May Concern,
Order number 57759613
I am writing in relation to the above order number, that I've recently placed with The White Company.
This is to raise a complaint against an unpleasant customer experience.
The attached screen-shot is of a 'ready to collect' email I've received with a wrong delivery address, that has followed an order comfirmation with the correct delivery address.
I have not at first realised that my percel had been delivered to a wrong address, therefore it has caused a bit of confusion when trying to collect.
I have mobility restrictions at the moment, and the address where the percel had wrongly been delivered is much further from where I wanted it to be delivered, which made my collecting experience problematic.
The customer service at the address of collection was good. The delivery address was wrong.
Service rating : I was quite shocked to see they charged £5 odd for a gift box and then another £5 for delivery! Rip off! I only needed to order something that was £15! Disgraceful delivery and packaging charges.Product: Great item if it wasn't for the £10 delivery and packaging charge !!
Service rating : Very goodProduct: Very popular with me. Love the smell.
Service rating : Quick serviceProduct: Bought as a gift
Service rating : Spot on!Product: Beautiful quality
Service rating : Very fast, good email communication and info about delivery etc. Very pleased.Product: Beautiful, simple and elegant. Very happy with the lamp for my hall console table. Arrived fast and well packaged so no damage to lamp or shade.
Service rating : Service was great, but the box which the goods were delivered in was huge and did not need to be so large.Product: I have wound this garland up the staircase even though it is only mid November because it is subtle and elegant enough to get away with it. The colours are muted green and silvery.
Service rating : Prompt deliveryProduct: They are lovely I am sure that my grandson will love them
Service rating : Good quick serviceProduct: Very good quality
Service rating : Very good sreviceProduct: Love it smells great
As always the White Company is exceptional
Service rating : Excellent service - prompt and efficientProduct: Super top really soft - fit is fab
Service rating : Cannot fault your Company for efficiency. service and deliveryProduct: This is for a present but have used this product in the past - beautiful
Service rating : delivery was fine , and I was kept informedProduct: Not as much scent as I expected
I emailed twice to alert the white company that my package was missing and had no response
Good phone staff.