Luxury bed linen, bedding and quality home accessories
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Service rating : Arrivedpromptly and beautifully presented. Thank you.Product: Ďelighted with my long navy cardigan. Soft and luxurious and very stylish. Love it!
Service rating : Delivered as promisedProduct: I had previously tried my daughter`'s pair so was confident re size/fits.
Service rating : beautiful items and quality 1st classProduct: a beautiful fragrance on a chilly autumn morning
Service rating : Quick delivery. Well packagedProduct: I love the cut and feel of these trousers. Expensive, but the 20% discount was a good incentive to buy
Service rating : Sometimes quite a wait for products to become available,but always beautifully packed.Product: FEels very.comfortable and nice colour
Service rating : Prompt and efficientProduct: Feels like down. Easy to plump up.
helpful on the phone and quick delivery and good website.
Service rating : Always beautifully wrapped and informed delivery service.Product: Products are always true to photographs. Just what I wanted for travelling away. Doesn't take up much space in a suitcase but I can still be stylish and comfortable at the end of the day.
Service rating : QUICK DELIVERY AS ALWAYSProduct: EXCELLENT COVERS, DISSAPOINTED TO BE TOLD THAT THE LINE IS BEING DICONTINUED ,AS ONLY MENTIONED AS NOT BEING AVAILABLE ONLINE WHEN PURCHASED.
Service rating : Good service but expected product to arrive a bit quickerProduct: Expensive but worth it. Looks really nice. Good quality. Nice for special occasions. Eg, breakfast in bed on your partners birthday.
Service rating : Fast service, well packagedProduct: Lovely items - my daughter-in-law loves them, so I know I never go wrong on any presents for her.
Quick delivery and goods as expected
Service rating : Always polite and helpfulProduct: It looks good but not yet put to use because of illness (and age)
Service rating : Email confirmation received straight away confirming my order and kept up to date on delivery.Product: The first time I bought the Flowers diffuser I was really impressed with the scent, however, I have just purchased another one and it doesn't smell at all. Very disappointed!!!
Service rating : Very fast, efficient service.Product: Excellent quality.
Service rating : Bought online. Very straightforward.Product: Bought £125 candle for friends birthday and she's thrilled.
Could not check out on line so I had to order on the phone .
as ever, impeccable !
Service rating : Excellent serviceProduct: I love the delicate silk and very pretty pattern
I paid for delivery in 3 days for a friends 80th present and it arrived 10 days later after her birthday. Sent an email to complain only got a generic reply back. Not good enough. Arrogant
The wrong item was sent. I sent two e-mails and received no response. Eventually I received a general e-mail asking me to phone. When I did, I was kept waiting for 10 minutes. While the person I spoke to was efficient, I didn't not receive a satisfactory apology.
Service rating : Absolutely delighted with both the service , and the quality of the garment I ordered .Product: See aabove
Service rating : Speedy deliveryProduct: Quite difficult to get out of the container but lotion excellent
Service rating : Quick delivery & able to locate whether they had been dispatched.Product: It was a present for a college & she was thrilled with them.
Appalling service. Shopped online on a Wednesday for Saturday gift delivery, but the items were delivered a week later! Was not informed until the items arrived of the warehouse issues! Really really really bad. Complete disregard for the customer when they obviously knew of the issues - should have been told way ahead of time. No reply within 24 hours - as promised - when emailing. They also promised to provide £20 of white company vouchers which they sent to an old address! I informed them of this via email, and still NOTHING, no response, absolutely nothing. Appalling.30-Sep-2016It's ok, but let down by shocking customer service and timely execution of delivery.30-Sep-2016It's ok, but let down by shocking customer service and timely execution of delivery.