Luxury bed linen, bedding and quality home accessories
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Service rating : GreatProduct: great
Service rating : You do keep excellent contact with customers so that they know exactly what is happening, bravo!Product: Beautiful to look at, looks good on, making of sweater pretty poor.
Deliveries were on time and as advised via email. Products ordered were of excellent quality even though we has to return some because of size problems.
Service rating : Excellent service as alwaysProduct: The hat is 100% cotton whereas in the website it said 50% wool 50% cotton
first class service!
Service rating : Communication good and delivery promptProduct: Lovely, bought in the sale, think they represent a good buy for girl friends birthday presents
Service rating : easy website to navigate and no problems placing order.Product: high quality garment and accurate sizing.
Service rating : The service is always excellent.Product: Lovely dress. Sadly not a good fit on me.
I ordered my products on 4th January and didn't receive them until after the 23rd January. One product I had ordered was out of stock so never arrived. The value of the remaining products only came to a total of £35 - for which I had to pay £7 for delivery. Very disappointed with both the length of time it took the products to arrive and the exceptionally high postage cost. One of the products was bought as a gift for a baby present and by the time it arrived it was too late. I did email to complain about the service I received and the employee seemed disinterested and unhelpful.
Very good service hadn't got in stock baby grow I required for a gift
I had no internet etc problem at the time very helpful member of staff offered me alternative described in detail very pleased when goods arrived
Excellent service and wonderful items
Quick and efficient
Ordered 5 items and only 2 arrived. I received an email almost 2 weeks later telling me the rest of my order was unavailable. Not impressed.
Your e.mails to confirm orders and delivery updates are exemplary.
What l don't understand is why your sale goods have taken weeks to arrive - l hope this is not because they are then made after your sale orders come into you, as opposed to stock which is surplus to the seasons and naturally then put into your seasonal sales, l would like your assurance on this point please. Thank you. M. Horgan.
Service rating : Very easy and straight forwadProduct: Beautiful candle great price
Item in stock online so bought for Xmas for wife 2 weeks before.not delivered until 19 jan 2015 I had to ring just after re xmas to be told out stock not back in until new year do I still want it no offer of goodwill gesture complaints department poor also
Service rating : Excellent free shippingProduct: Good quality
Service rating : Easy to navigate the website, good communication, good delivery time, great products. Will most definitely use them again and would strongly recommend to friends and family.Product: Very cute sleep suit which I have sent to a relative in the US. Nicely understated style and lovely material
Service rating : very goodProduct: The robe was fine but I ordered med size wich was too small but I went tthe chester sholp and they very kindly exchanged it for me very happy with the replacment.
Service rating : Very goodProduct: Love the Cassis
Normally great service that on this occasion was spoilt by shop assistant planing the on correct order
Service rating : Couldn't fault it; Very good customer service thank youProduct: Disappointing. I used to buy a lot of White company candles but have moved abroad so no longer buy them; My aunt bought me a set of tea lights for Christmas and I was very disappointed by them. TWC very kindly replaced them for me free of charge - very happy with the customer service. This set are better than the last but they are still not up to the standard that I used to receive from TWC products.30-Jan-2015Service rating : Very good reputation for very good productsProduct: Fragrance beautiful but quite feeble
Didn't receive within three working days, ordered Monday received following Monday. Service usually much better than this, so was unusual.