Luxury bed linen, bedding and quality home accessories
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I had bad experience with my last online purchase from whitecompany website as the delivery company was a complete disappointment. First attempt to deliver the good was on the day when i was not home. The second attempt: the courier person knocked once on the door and left - not even 1 minute passed and by the time i opened the door he was gone. Third attempt: the website claims it was made, although i never received a confirmation email or a red notification of delivery card. There is no possibility to choose time slots for delivery, justa whole day - i'm sorry but whitecompany customers are working women, not housewifes watching soap operas 24/7. You should use a reputable delivery courier, not a second rated one.
Service rating : excellent service received and goods received within 2 days of ordering.Product: unfortunately disappointed with the colour therefore returned this item
Service rating : really efficient, would definitely use againProduct: excellent quality
It seems every time I make a purchase and give my Postcode only for the Assistant to say she can't find me on the mailing list so I have to give my details yet again!
Service rating : I was pleased with the gift i bought for a newborn. Something a little different,good quality,and good service from the seller. No hesitation in recommending.Product: Suitable size and design to become an ,ideal favourite bedtime toy.from birth.
Service rating : Goods arrived really quickly -brilliant !Product: Looks lovely on - fits true to size
Service rating : Always a very efficient service.Product: Lovely dress - I liked it, sadly, it didn't like (suit) me! Generous sizing: if in doubt, go down a size.
Service rating : arrived on timeProduct: ecellent slippers for packing for hols
service was good and the products arrived on time
Service rating : The young lady who I spoke to was most helpful, cheerful and polite.
She seemed to have some knowledge of your products which translates to me as good customer service.Product: They will be very comfortable to wear around the house on hot days, especially with some sun-bathing in the garden in mind.
I was happy with the service, but would prefer that your delivery outer boxes arrived without the Company name printed on them.
It was a surprise for the person who signed for the parcel!!
Quickly - it's nice, but expensive
Used for years :-)
Service rating : The service from the white company is one of the best. Delivery was speedyProduct: Fit is always generous and never shrinks in wash or tumble dryer. As the label says - easy care no real need to iron.
Service rating : exceptionalProduct: I have always found that the products purchased have been of very good quality & usually a good fit. They wash well & always look smart
Service rating : Excellent as alwaysProduct: Not tried it yet as waiting for ghd new bed to arrive!
Service rating : Always very good serviceProduct: Slightly big fit, but excellent colour and texture
Postage to the channel islands far too expensive at £7 especially when compared with competitors i.e John Lewis who post for free. Also delivery took a week, should expect within 3-4 days. My grandma manages to post a parcel quicker!
good customer service - clear
One has to pay for ones own returns before having even had a chance to view them. Yet we are expected to pay so much for the products. The reason why I have not put bad is because at least the receptionist permitted me to return without a charge but it makes us very skeptical to order anything again unless we are 100% sure in the product which is difficult to clarify when buying something on line.23-Apr-2014N/A
Service rating : Efficient speedy service and well packed goods! Never had a breakage.Product: Matched 2 previously bought cushions perfectly. Generous ties and decent amount of padding. Good quality.
Service rating : Always excellent!!!Product: Very nice, great quality!
Service rating : Good website and easy to use online ordering.Product: Very nice and better than expected.
Service rating : Quick and efficientProduct: I love this dress, the material falls really nicely and the top fits well. The only thing I was dissappointed by was the colour, only because the catalogue description said 'midnight' which I expected to be a really dark blue when infact, it's more of an airforce blue. Even so, I am keeping the dress because I like it so much.