The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 120397 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
0 Minute(s) ago

Snowy Penguin Medium Toy

Service
Product

Service rating : Fantastic service would use website again
Product: Fantastic Teddy for a newborn, my 5 year old loves his and still sleeps with it now x

No Comment
13 Minute(s) ago

Snowy Penguin Medium Toy

  • Customer also reviewed:
  • Jellycat Fuddlewuddle Lamb Medium Toy
  • Lumi Polar Bear Medium Toy
  • etc.
Service
Product

Service rating : Quick delivery
Product: Delighted with the one bought last year so bought a second this year.

No Comment
22 Minute(s) ago

Pomegranate Votive Candle

Service
Product

Service rating : Great delivery very quick
Product: Very small candle for the price and couldn't smell it.

No Comment
25 Minute(s) ago

London Bus Jumper & Legging Set

Service
Product

I placed an order on 6th November, after many phone calls part of the order is still missing, a member of the management team promised to call me but still waiting for that call. On 22nd November I was told by customer services that someone cancelled my order. So a month later I am still waiting for a product or refund. Very poor service.

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No Comment
41 Minute(s) ago

Flowers Bath & Body Gift Set

Service
Product

Very good

No Comment
41 Minute(s) ago

Brushed Hearts Pyjama Set

Service
Product

Service rating : Web site easy to navigate. Item arrived very quickly.
Product: Pyjamas look great. Bought as a Christmas gift.

No Comment
52 Minute(s) ago

Mini Diffusers Collection

Service
Product

Service rating : Very quick service
Product: I really love these diffusers, gorgeous smells. I regularly buy these

No Comment
1 Hour(s) ago

Day Eau de Toilette - 30ml

  • Customer also reviewed:
  • Lime & Bay Bath & Body Gift Set
Service
Product

Service rating : Delivered promptly
Product: always very nice

No Comment
1 Hour(s) ago

Stripe Lace Trim Nightie

Service
Product

Service rating : Everything worked smoothly and I reveived the parcel quickly.
Product: The nightie is very comfortable to wear and a good weight for wearing in all but very hot weather. I like the slightly longer length, though would also like to see a version that is longer still, not full length but below the knee.

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No Comment
1 Hour(s) ago

Florence Duvet Cover

  • Customer also reviewed:
  • Lancaster Flat Sheet
  • Extra Long Fairy Lights - 200 Bulbs
Service
Product

To Whom It May Concern,

Order number 57759613


I am writing in relation to the above order number, that I've recently placed with The White Company.


This is to raise a complaint against an unpleasant customer experience.


The attached screen-shot is of a 'ready to collect' email I've received with a wrong delivery address, that has followed an order comfirmation with the correct delivery address.


I have not at first realised that my percel had been delivered to a wrong address, therefore it has caused a bit of confusion when trying to collect.


I have mobility restrictions at the moment, and the address where the percel had wrongly been delivered is much further from where I wanted it to be delivered, which made my collecting experience problematic.


The customer service at the address of collection was good. The delivery address was wrong.


Kind Regards,


Magdalena Golembiewska

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No Comment
1 Hour(s) ago

London Comforter

Service
Product

Service rating : I was quite shocked to see they charged £5 odd for a gift box and then another £5 for delivery! Rip off! I only needed to order something that was £15! Disgraceful delivery and packaging charges.
Product: Great item if it wasn't for the £10 delivery and packaging charge !!

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No Comment
1 Hour(s) ago

Flowers Diffuser Refill

Service
Product

Service rating : Very good
Product: Very popular with me. Love the smell.

No Comment
1 Hour(s) ago

Noir Candle

  • Customer also reviewed:
  • Noir Diffuser
Service
Product

Service rating : Quick service
Product: Bought as a gift

No Comment
1 Hour(s) ago

Classic Jersey Pyjama Set

  • Customer also reviewed:
  • Lace back knitted dress
Service
Product

Service rating : Spot on!
Product: Beautiful quality

No Comment
1 Hour(s) ago

Bowery Table Lamp

  • Customer also reviewed:
  • Gingham Nightdress
Service
Product

Service rating : Very fast, good email communication and info about delivery etc. Very pleased.
Product: Beautiful, simple and elegant. Very happy with the lamp for my hall console table. Arrived fast and well packaged so no damage to lamp or shade.

No Comment
2 Hour(s) ago

Cedar Leaf Christmas Garland

  • Customer also reviewed:
  • Star Fairy Lights - 40 Bulbs
  • Winter Tealights - Set of 12
  • etc.
Service
Product

Service rating : Service was great, but the box which the goods were delivered in was huge and did not need to be so large.
Product: I have wound this garland up the staircase even though it is only mid November because it is subtle and elegant enough to get away with it. The colours are muted green and silvery.

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No Comment
2 Hour(s) ago

Glow In The Dark Pyjamas (1-12yrs)

Service
Product

Service rating : Prompt delivery
Product: They are lovely I am sure that my grandson will love them

No Comment
2 Hour(s) ago

Unisex Cotton Classic Robe

Service
Product

Service rating : Good quick service
Product: Very good quality

No Comment
2 Hour(s) ago

Winter Large Candle

Service
Product

Service rating : Very good srevice
Product: Love it smells great

No Comment
2 Hour(s) ago

Blurred Floral Print Scarf

Service
Product

As always the White Company is exceptional

No Comment
2 Hour(s) ago

Rib Sleep Henley Top

  • Customer also reviewed:
  • Giant Gingham Flannel Pyjama Bottoms
Service
Product

Service rating : Excellent service - prompt and efficient
Product: Super top really soft - fit is fab

No Comment
3 Hour(s) ago

Winter Mini Home Scenting Set

  • Customer also reviewed:
  • Winter Home Spray
Service
Product

Service rating : Cannot fault your Company for efficiency. service and delivery
Product: This is for a present but have used this product in the past - beautiful

No Comment
3 Hour(s) ago

White Lavender Diffuser

  • Customer also reviewed:
  • Verveine Diffuser
Service
Product

Service rating : delivery was fine , and I was kept informed
Product: Not as much scent as I expected

No Comment
3 Hour(s) ago

New White Duck Feather & Down Duvet 10.5 Tog

Service
Product

I emailed twice to alert the white company that my package was missing and had no response

Read more
I'm sorry that your experience has not been to the level of service we are usually so proud to offer. Please be assured that I have passed your feedback to my manager. I have personally emailed you further information. Please feel free to contact me. Thanks

Maria
3 Hour(s) ago

Winter Diffuser Refill

Service
Product

Good phone staff.

No Comment