Luxury bed linen, bedding and quality home accessories
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Service rating : Received quickly.Product: Great value, love it! Perfect gift for our son.
Service rating : Prompt, well packaged, however the item ordered wasn't the one I received, I reordered this time by phone instead of on line. Again wrong item came up on the order confirmation. Apparently the item advertised didn't exist . I was very annoyed having wasted a lot of time, ordering following up, returning .an apology seemed a poor compensatioProduct: Wrong item
Next day delivery . Excellent service.
Service rating : Have always
Been fast and efficientProduct: Is what it says!!
The website is easy to navigate. The goods always arrive very quickly and in excellent condition. If it is necessary to return something, the process is also very easy. Most of all the quality of the products is excellent, and the website descriptions are accurate.
I have not yet received my parcel. Package was held in customs and would have waited for my return, but apparently White Company asked for it to be returned to London, rather than wait!!
Service rating : Purchased a sheepskin rug online only to receive a email weeks later advising me they were no longer in stock...so disappointed.Product: Never received
Service rating : Goods delivered extremely quick thankyouProduct: Gorgeous robe
Service rating : As below the sizing could be betterProduct: Way too loose
Could have been excellent but I had to call to get confirmation of the order I placed online had been received. Excellent attitude from the assistant
Service rating : Positive - arrived nicely boxed and well packaged. Also like the occasional vouchers that offer a small percentage off and free shipping. Negative - Return postage is at buyer's expense. Really, White Company?? Other, smaller companies, offer free returns. I had to make a special trip to return my purchases to a town I don't normally visit. I won't be buying again in a hurry.Product: This T-shirt is totally different to those I have bought and loved in previous years. The material is poor, it is totally shapeless and not true to size. The neck isn't finished particularly well either. The only slight positive is that they're now slightly longer although given the shoddy material, I'm sure they would probably shrink with washing! I will think more than twice before buying again. Very disappointed with what used to be a premium company.
Service rating : Staff helpful ordered leggings for home delivery. Item delivered in 48 hours excellentProduct: Excellent quality and fit best I've bought
Service rating : Quick serviceProduct: Great product! Just purchased another one :)
Service rating : Helpful, good delivery timesProduct: Love it !!
Service rating : helpful staff, prompt and efficient serviceProduct: The White Company always comes up trumps with quality and style - love it all
Service rating : Good serviceProduct: Really like the design as different to mainstream products.
Service rating : The rep was extremely helpful! She went out of her way to make sure i was happy!Product: so adorable and so soft!
Service rating : The mattress protector arrived beautifully packaged and is now on our brand new bed. Lovely!Product: The mattress protector is just what we expected... thank you.
Service rating : Prompt service with no postage charge great.Product: Great fit, wonderfully soft perfect for popping on a tired baby with its front fastening and short sleeves. These shorties are a fantastic design please keep them coming.
Service rating : Helpful assistantProduct: Came the next day excellent!!!
Service rating : Product incomplete but customer service sorted to my satisfaction.Product: .
Service rating : Great service, easy user-friendly ordering process and speedy delivery. All perfect!!Product: Love, love these products!!
Service rating : very good sorted out my order with no problemProduct: lovely robes
Service rating : Much faster than expectedProduct: Very nice dress, fits well
Service rating : Easy to use online service and quick delivery.Product: Lovely design.