The White Company Reviews

Consumer ratings of The White Company

Feedback for www.thewhitecompany.com has been compiled from 66036 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
3 Hour(s) ago

Colour Block Jumper

Service
Product

Service rating : I waited over two weeks for this product to arrive. I rang up the call centre and chased it and was initially cut off after waiting a long time. I rang again and was told it would arrive the next day. It didn't - it arrived a week later. There was no explanation, no apology.
Product: The product is as I expected

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Thank you for taking the time providing your feedback to us regarding your last shopping experience, we value our customers feedback very highly as we know that listening to our customers helps us improve our service and grow as a company. I am so sorry to learn that there was a delay on your order, this is certainly not to the level of customer service that we so proudly offer. Please be assured I have sent your feedback on to the relevant department and I have sent you a personal email to discuss this further with you.

Hannah
4 Hour(s) ago

Winter Botanical Large

  • Customer also reviewed:
  • Winter Medium Botanical New
  • Winter Pillar Candle
  • etc.
Service
Product

Service rating : Excellent service as always. Prompt delivery with everything very well packaged
Product: A must have for xmas!

No Comment
5 Hour(s) ago

Pomegranate Diffuser

  • Customer also reviewed:
  • Pomegranate Medium Botanical
Service
Product

Service rating : The service is excellent, I got my orders within 2 days.
Product: Love this product, it smells divine.

No Comment
5 Hour(s) ago

Multi Stud Belt

  • Customer also reviewed:
  • Verveine Bathroom Bag
Service
Product

The delivery took far too long. The Verveine gift did not arrive in time for the birthday recipient.

Read more
Thank you for taking the time providing us with your feedback, we take our customers feedback very seriously as we know that listening to our customers helps us to improve on our service and grow as a company, please be assured I have forwarded your feedback through to our Distribution Centre for review with our courier.

Hannah
8 Hour(s) ago

Faux Fur Collar

Service
Product

Quick delivery

No Comment
12 Hour(s) ago

Knitwear Hanger S/6

  • Customer also reviewed:
  • Pebblegrain Leather Brush Case
  • Pebblegrain Leather Washbag
Service
Product
Latest
Service
Product

Service rating : Excellent on line service. Free returns would make service even better for those living no where near a White Company shop.
Product: Space saving good quality hangers.

27-Nov-2014
Very efficient on line service with regular delivery up dates.

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No Comment
13 Hour(s) ago

Boys Fairisle Trapper Hat

  • Customer also reviewed:
  • KNITTED OWL DEC
  • Lace Back Sweater
  • etc.
Service
Product

Service rating : Always good
Product: Cosy

No Comment
13 Hour(s) ago

Woven Jumpsuit Black, 10

Service
Product

The manager was excellent. The shop was out of my size and he checked and found it was available and that it would be delivered for free. I didn't know you offered this service, so would have walked out empty handed were it not for his help.

No Comment
14 Hour(s) ago

E/COTTON P/CASE SKNG HW PAIR

  • Customer also reviewed:
  • EURO F & D DVT 9 TOG SKNG
  • MEMORY H/FIBRE PILLOW S/KG M/F
  • etc.
Service
Product

Service rating : Excellent
Product: Lovely pillow cases

No Comment
14 Hour(s) ago

Snowy Penguin Bootie

  • Customer also reviewed:
  • Snowy Penguin Sleepsuit
Service
Product

Service rating : Easy online ordering and prompt delivery.
Product: Bought as Christmas present so not yet tried out, but look very nice.

No Comment
14 Hour(s) ago

Battery t-lights

  • Customer also reviewed:
  • Scandi Tealight Tray
  • Vintage Lantern Large
Service
Product

Service has to be one of the best used,quality products with such great service.Fully informed on status for delivery.Products packed to protect, this is a company that is proud to deliver such high standards

No Comment
15 Hour(s) ago

Bus PJ

  • Customer also reviewed:
  • Curved Collar Shirt
  • Reindeer Motif PJ
Service
Product

As usual excellent service

No Comment
15 Hour(s) ago

Flowers Hand & Nail Cream

  • Customer also reviewed:
  • Flowers Hand Wash
Service
Product

I was kept in contact about distribution and posting. Goods arrived very promptly.

No Comment
15 Hour(s) ago

Relaxed Roll Neck Jumper

Service
Product

Service rating : Very efficient service. Extremely quick from order to delivery.
Product: Gorgeous jumper. Extremely soft and warm.

No Comment
15 Hour(s) ago

Cassis Home Spray

Service
Product

Service rating : Service was excellent !
Product: The service I received from you was excellent!

No Comment
16 Hour(s) ago

Double Fold Down Boot

  • Customer also reviewed:
  • Seychelles Candle
Service
Product

Apart from the fact that the goods were delivered to the wrong house - I have no complaint. If the delivery company had not sent me an email asking me to rate their delivery service I would never have known that the goods had been delivered. I tried neighbours both sides with no success. 5 days later a neighbour from across the road bought my parcel over as she had signed for it thinking it was hers. Her first name also begins with E but the parcel was clearly labelled number 42 not number 43!!

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Thank you for your recent feedback. I am concerned to learn of your experience. We take all feedback very seriously, and I would like to assure you that your feedback has been passed on to our couriers. Thank you again.

Ellie
16 Hour(s) ago

KNITTED REINDEER DEC NEW

  • Customer also reviewed:
  • Winter Medium Botanical New
  • Winter Tea Lights S/12
Service
Product

Service rating : Arrived quickly and promptly
Product: Love it!

No Comment
16 Hour(s) ago

Winter Medium Botanical New

Service
Product

I sent products back for an exchange as they were not suitable but their emails to me just say I am getting a refund, not an exchange as I specifically requested on the return form.
No one seems to have read my return form information. very disappointed

Read more
Thank you for your recent feedback. I am sorry to learn that you were unhappy with the level of service that you received. I have emailed you to discuss this further. Thank you again.

Ellie
17 Hour(s) ago

Fairisle & Stripe Socks

Service
Product

Service rating : Absolutely satisfied.
Product: Amazing.

No Comment
17 Hour(s) ago

Woven Maxi Skirt Clay, 14

Service
Product

Service rating : Staff always extremely helpful, friendly and polite.
Product: Love the skirt but had to return the first one as the hem came down the first time I wore it.

No Comment
17 Hour(s) ago

Cassis Candle

  • Customer also reviewed:
  • Cassis Tea Lights S/12
  • LOVE C/CVR SML RECT
Service
Product

Service rating : Very good service
Product: Love this candle

No Comment
17 Hour(s) ago

Stripe Sleeve Jumper

Service
Product

Service rating : Excellent service - was surprised not to see the sweater in any of the stores I have visited recently.
Product: Just lovely and so different. Look forward to wearing it - have only tried it so far but the colour is just lovely.

No Comment
17 Hour(s) ago

Blanc EDT 30ml

  • Customer also reviewed:
  • Blanc Body Creme
  • Blanc Candle
Service
Product

Ordering was easy and quick, delivery great!

No Comment
18 Hour(s) ago

Seychelles Bath & Shower Gel

  • Customer also reviewed:
  • Seychelles Soap
Service
Product

Service rating : Service is always efficient and staff friendly and attentive
Product: Love this product. Please don 't ever take Seychelles from your shelves

No Comment
18 Hour(s) ago

Sleepy Safari Muslin 2 Pk

  • Customer also reviewed:
  • Winter Votive
Service
Product

Service rating : Prompt.
Product: Good to have a little gift for someone I don't know well. Also good that it's neither pink or blue.

No Comment