The White Company Reviews

Consumer ratings of The White Company

Feedback for www.thewhitecompany.com has been compiled from 70568 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
2 Hour(s) ago

Classic Plimsole

  • Customer also reviewed:
  • Leaf Print Scarf
  • Rose Signature Candle
  • etc.
Service
Product

Service rating : Great
Product: great

No Comment
5 Hour(s) ago

Cable Rollneck Sweater

  • Customer also reviewed:
  • Cassis Candle
  • Leather Bracelets
  • etc.
Service
Product

Service rating : You do keep excellent contact with customers so that they know exactly what is happening, bravo!
Product: Beautiful to look at, looks good on, making of sweater pretty poor.

No Comment
5 Hour(s) ago

Cozy Slipper (Champ & Wh)

  • Customer also reviewed:
  • Seychelles Home Spray
  • White Lavender Home Spray
Service
Product

Deliveries were on time and as advised via email. Products ordered were of excellent quality even though we has to return some because of size problems.

No Comment
5 Hour(s) ago

Fine BK Poster Frame w/ Mount

Service
Product

Exceptional service

No Comment
5 Hour(s) ago

Sateen Stripe Nightshirt

  • Customer also reviewed:
  • Spot and Stripe PJ 2 Pack
Service
Product

As expected

No Comment
6 Hour(s) ago

Boys Fairisle Trapper Hat

  • Customer also reviewed:
  • Contrast Sleeve PJ Top
  • Contrast Sleeve PJ Top
  • etc.
Service
Product

Service rating : Excellent service as always
Product: The hat is 100% cotton whereas in the website it said 50% wool 50% cotton

No Comment
6 Hour(s) ago

Verveine Hand & Nail Set

Service
Product

first class service!

No Comment
7 Hour(s) ago

Flowers Bathroom Bag

Service
Product

Service rating : Communication good and delivery prompt
Product: Lovely, bought in the sale, think they represent a good buy for girl friends birthday presents

No Comment
7 Hour(s) ago

Classic Cotton Robe

Service
Product

Service rating : easy website to navigate and no problems placing order.
Product: high quality garment and accurate sizing.

No Comment
8 Hour(s) ago

Sequin Skirt Dress

Service
Product

Service rating : The service is always excellent.
Product: Lovely dress. Sadly not a good fit on me.

No Comment
9 Hour(s) ago

Baby Bunny Bootie

  • Customer also reviewed:
  • Bow Pocket Cord Trousers
  • Olivia Blanket and Hat Set
Service
Product

I ordered my products on 4th January and didn't receive them until after the 23rd January. One product I had ordered was out of stock so never arrived. The value of the remaining products only came to a total of £35 - for which I had to pay £7 for delivery. Very disappointed with both the length of time it took the products to arrive and the exceptionally high postage cost. One of the products was bought as a gift for a baby present and by the time it arrived it was too late. I did email to complain about the service I received and the employee seemed disinterested and unhelpful.

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No Comment
9 Hour(s) ago

E/COTTON STD FIT SHT KNG

  • Customer also reviewed:
  • LOLA RATTLE
  • Me & You Baby Sleepsuit
  • etc.
Service
Product

Very good service hadn't got in stock baby grow I required for a gift
I had no internet etc problem at the time very helpful member of staff offered me alternative described in detail very pleased when goods arrived

No Comment
10 Hour(s) ago

Denim Shirt

  • Customer also reviewed:
  • Sateen Stripe PJ Set
  • Skinny Cargo Trousers
Service
Product

Excellent service and wonderful items

No Comment
11 Hour(s) ago

Verveine Home Spray

  • Customer also reviewed:
  • Verveine Shower Gel
  • Verveine Hand Wash
Service
Product

Quick and efficient

No Comment
11 Hour(s) ago

Princess Nightdress

  • Customer also reviewed:
  • STRIPE SALE BUY
Service
Product

Ordered 5 items and only 2 arrived. I received an email almost 2 weeks later telling me the rest of my order was unavailable. Not impressed.

No Comment
11 Hour(s) ago

All Over Sparkle Tights

  • Customer also reviewed:
  • Barney Bear Bootie
  • Bow Cardigan
  • etc.
Service
Product

Your e.mails to confirm orders and delivery updates are exemplary.
What l don't understand is why your sale goods have taken weeks to arrive - l hope this is not because they are then made after your sale orders come into you, as opposed to stock which is surplus to the seasons and naturally then put into your seasonal sales, l would like your assurance on this point please. Thank you. M. Horgan.

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No Comment
11 Hour(s) ago

Pomegranate Candle

  • Customer also reviewed:
  • Pomegranate Home Spray
Service
Product

Service rating : Very easy and straight forwad
Product: Beautiful candle great price

No Comment
11 Hour(s) ago

Waffle Cotton Robe (WH)

Service
Product

Item in stock online so bought for Xmas for wife 2 weeks before.not delivered until 19 jan 2015 I had to ring just after re xmas to be told out stock not back in until new year do I still want it no offer of goodwill gesture complaints department poor also

No Comment
12 Hour(s) ago

BALLERINAS TOOTH CUSHION

  • Customer also reviewed:
  • Princess PJ
  • Rabbit in The Hat PJ
Service
Product

Service rating : Excellent free shipping
Product: Good quality

No Comment
12 Hour(s) ago

London Bus Footed Sleepsuit

  • Customer also reviewed:
  • Skinny Cargo Trousers
Service
Product

Service rating : Easy to navigate the website, good communication, good delivery time, great products. Will most definitely use them again and would strongly recommend to friends and family.
Product: Very cute sleep suit which I have sent to a relative in the US. Nicely understated style and lovely material

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No Comment
12 Hour(s) ago

Short Classic Robe

Service
Product

Service rating : very good
Product: The robe was fine but I ordered med size wich was too small but I went tthe chester sholp and they very kindly exchanged it for me very happy with the replacment.

No Comment
12 Hour(s) ago

Cassis Candle

  • Customer also reviewed:
  • E/COTTON STD FIT SHT EMP
  • Seychelles Candle
  • etc.
Service
Product

Service rating : Very good
Product: Love the Cassis

No Comment
12 Hour(s) ago

Sequin Vest

  • Customer also reviewed:
  • Skinny Cargo Trousers
Service
Product

Normally great service that on this occasion was spoilt by shop assistant planing the on correct order

No Comment
12 Hour(s) ago

Pomegranate Tea Lights S/12

Service
Product
Latest
Service
Product

Service rating : Couldn't fault it; Very good customer service thank you
Product: Disappointing. I used to buy a lot of White company candles but have moved abroad so no longer buy them; My aunt bought me a set of tea lights for Christmas and I was very disappointed by them. TWC very kindly replaced them for me free of charge - very happy with the customer service. This set are better than the last but they are still not up to the standard that I used to receive from TWC products.

30-Jan-2015
Service rating : Very good reputation for very good products
Product: Fragrance beautiful but quite feeble

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No Comment
12 Hour(s) ago

Cotton Storage Bag Large

  • Customer also reviewed:
  • E/COTTON H/TWL
  • HOLLOWFIBRE 7.5TOG KNG
  • etc.
Service
Product

Didn't receive within three working days, ordered Monday received following Monday. Service usually much better than this, so was unusual.

No Comment