TM Lewin Reviews

Consumer ratings of TM Lewin

Feedback for www.tmlewin.co.uk has been compiled from 49515 Customer Reviews

  • Feefo member since
  • 22/03/2011
  • T.M.Lewin offers a range of menswear that includes mens shirts, suits, ties, cufflinks, casualwear, outerwear and accessories, as well as a distinctive range of womenswear, including shirts, suits, knitwear and accessories. For something with a creative twist, we also offer our John Francomb range - a modern take on the business wardrobe. With over 60 stores currently in the UK and plans to open more, whether you shop in store, online, through our catalogue or via our phones, we look forward to bringing you the very best in quality mens and womens businesswear.

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Reviews

DateProductRatingCustomer ReviewReply from www.tmlewin.co.uk
18 Minute(s) ago

Visit to our Trafford Centre store

Service
Product

Service rating : The colleague who attended to me was excellent from start to finish. After having explained my requirements, he recommended products for me to try on. He came to the fitting room at regular intervals to check my progress with the various shirts. He was keen to ensure that I left the store 100% satisfied with the items. He took the time to explain the offers available and the returns policy. From the receipt, I believe his name was Daniel. He was very courteous and customer-focussed throughout the exchange and should be commended for outstanding service.
Product: I bought 7 shirts from the super-fitted range. The quality is excellent. I would be pleased to see a greater variety of colours and patterns in this product range.

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No Comment
53 Minute(s) ago

Visit to our Victoria Station store

Service
Product

Service rating : A really great welcome from a friendly smiling employee ready and willing to help.
Product: Good quality at great prices

No Comment
1 Hour(s) ago

Visit to our Belfast 2 store

Service
Product

Service rating : The perfect shopping experience was observed in Belfast store. Kerry was careful in spite of our english is not good. Many thanks for Kerry.
Product: Suits and shorts have very well quality and the size is perfect.

No Comment
3 Hour(s) ago

Fitted Plain Blue Luxury Twill Shirt

Service
Product

Service rating : great service
Product: Nice product

No Comment
3 Hour(s) ago

Visit to our Lime Street store

Service
Product

Service rating : see below
Product: slight problem at fist with the sizing/fit of the shirts (ordered online in the store) but I can't fault the after care service...excellent!

No Comment
4 Hour(s) ago

Visit to our Cowcross Street store

Service
Product

I recently visited the Cowcross Store to exchange a tie which had a fault. The service received by Wayne was exceptional.
I've been buying from Lewin for 5-6 years and go to different stores in the City, however I will absolutely return to Wayne every time. The service was excellent; very approachable and friendly.

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No Comment
7 Hour(s) ago

Visit to our Ashford store

Service
Product

Service rating : As always I called into the outlet shop in Ashford to see what your manager Andy Dormier could offer me. He was with a young blonde girl who is one of the most talented young saleswomen I have ever had the pleasure to meet. We where talking in general regarding the sizing of jackets and the general cut. There seems to be a lack of forthought when ordering as there was very little that would fit me. I am 48/50 chest and with this new 2 button cut where the top button is in the wrong place and flares the jacket away from the body exposing belt and shirt, I have to have the bigger jacket to counterbalance this. I know now that all mens outfitters seem to cut from the same block where as the original 2 button jacket was always in the same level as the middle of the 3 button.. now its in the middle of nowhere and does no favours for your product. Having been a customer of yours for many years and also my four sons.. I have seen the way that styles and cuts have changed. It seems a great pitty when a company as good as yours who without a doubt give the best value for money in shirts and in the suits (if they fit you) cant be the loner and produce a jacket as as the old two button. I often look at with horror presenters on television who have a 3 button with all buttons closed and the two button which shows the top of their trousers. There was a time in tailoring where the quote "sometimes, always, never" and nobody seems to know the meaning of this anymore. Once again thanks for your excellent products and dont let the young lady from Ashford leave.
Product: As always I called into the outlet shop in Ashford to see what your manager Andy Dormier could offer me. He was with a young blonde girl who is one of the most talented young saleswomen I have ever had the pleasure to meet. We where talking in general regarding the sizing of jackets and the general cut. There seems to be a lack of forthought when ordering as there was very little that would fit me. I am 48/50 chest and with this new 2 button cut where the top button is in the wrong place and flares the jacket away from the body exposing belt and shirt, I have to have the bigger jacket to counterbalance this. I know now that all mens outfitters seem to cut from the same block where as the original 2 button jacket was always in the same level as the middle of the 3 button.. now its in the middle of nowhere and does no favours for your product. Having been a customer of yours for many years and also my four sons.. I have seen the way that styles and cuts have changed. It seems a great pitty when a company as good as yours who without a doubt give the best value for money in shirts and in the suits (if they fit you) cant be the loner and produce a jacket as as the old two button. I often look at with horror presenters on television who have a 3 button with all buttons closed and the two button which shows the top of their trousers. There was a time in tailoring where the quote "sometimes, always, never" and nobody seems to know the meaning of this anymore. Once again thanks for your excellent products and dont let the young lady from Ashford leave.

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No Comment
7 Hour(s) ago

Visit to our Lime Street store

Service
Product

Service rating : Professional and helpful.
Product: Would be great to have an extra-slim option for those with thinner frames. Still great shirts though!

No Comment
8 Hour(s) ago

Visit to our Jermyn Street Mens store

Service
Product

The sales assistant (A Ann) was very patient and helpful.

No Comment
8 Hour(s) ago

Visit to our Bristol Cabot store

Service
Product

Visited Broad st branch - Liverpool st - bought 4 suits which had been paid for - 2 needed alterations to waist coat - but they knew nothing about it - had store guy asking me the customer if they were in store- not quite what I expect especially as I had spoken to person who sold me suits in the morning who said they were ready to collect

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We do apologise for the confusion and have contacted you directly to ensure this is resolved

8 Hour(s) ago

Regular Fit Lilac Blue Slim Stripe Shirt

  • Customer also reviewed:
  • Regular Fit Navy Large Classic Check Shirt
  • Regular Fit Red Classic Stripe Twill Shirt
  • etc.
Service
Product

Service rating : The website was easy to use and the delivery was so quick it took me by surprise
Product: I haven't worn this shirt yet but it looks great

No Comment
9 Hour(s) ago

Button Dwn Chk Classic Oxford

  • Customer also reviewed:
  • Fitted Blue Pink Fine Stripe Poplin Shirt
  • Purple Blue Block Check Button Down Casual Shirt
  • etc.
Service
Product

Service rating : the whole experience from start to finish was rubbish
wont be back and will tell others how poor you've been
Product: never received

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Please accept our sincere apologies for the courier service failure on this occasion; It is something that has been investigated as you are aware from your contact with us.

10 Hour(s) ago

Penhurst Navy Sharkskin Flat Front Regular Fit Trousers

Service
Product

Service rating : Fantastic service
Product: High quality

No Comment
10 Hour(s) ago

Visit to our Brent Cross store

Service
Product
Latest
Service
Product

Service rating : We were treated really well and with sound knowledge from the sales associate named Louisa. She was very helpful towards us and advised on making a suitable purchase. We are happy with our experience on that occasion.
Product: The quality of clothes are very good and would ask TMLewin to maintain that high quality of standard.

22-Aug-2014
Really well layed out and smart.

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No Comment
11 Hour(s) ago

Visit to our Brent Cross store

Service
Product

Service rating : i bought a few items and i was trying to ask for a vat refund form and i found the woman behind the desk was not being, for lack of a better word, nice and accommadating. rather she was quite short with me and she seemed annoyed that i was asking for it
Product: i have always found tm lewin shirts to be top class. they last and they wash well not to mention that they look great

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I do apologise for the impression you got from our staff member in store; customer service is very important to us and this is not what we are aiming for.

11 Hour(s) ago

Fitted Navy Shadow Block Check Shirt

  • Customer also reviewed:
  • Fitted Orange Stripe Shirt
  • London Fitted Green Navy Check Shirt
Service
Product

Service rating : Excellent service
Product: my favourites shirts

No Comment
12 Hour(s) ago

Visit to our Richmond store

Service
Product

This was such a positive visit to your store. Sales Assistant Frederick surpassed all my expectations for excellent customer service and was extremley helpful. The shirt was being purchased for wear that day and when I asked Frederick if it would require ironing first, Frederick offered to iron the shirt there and then if I could wait a few mintues. I willingly obliged and the crisp ironed shirt arrived on a hanger in a plastic bag similar to picking up a garment from the dry cleaners. Beyond impressed. Thank you Frederick. The call to the store before the visit in which a female employee was very helpful in advising of the best shirt choice was equally impressive and had me on my way to the store if confidence from the offset. Thank you Richmond T.M.Lewin!

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No Comment
26 Hour(s) ago

Visit to our Milton Keynes store

Service
Product

Service rating : Service received was brilliant, really took an interest in helping me choose shirts and ties.
Product: Good quality products, would like to see a "brighter" range of ties, the majority seemed to be quite dark.

No Comment
26 Hour(s) ago

Visit to our Strand store

Service
Product

Service rating : Quick easy and uncomplicated
Product: Tried & tested good quality suits

No Comment
26 Hour(s) ago

Visit to our Ashford store

Service
Product

Service rating : Very polite and professional staff
Product: Excellent product range. I will certainly visit the store again.

No Comment
26 Hour(s) ago

Regular Fit Burgundy Navy Block Check Shirt

  • Customer also reviewed:
  • Regular Fit Light Pink Small Block Check Shirt
  • Regular Fit Lilac Blue Slim Stripe Shirt
  • etc.
Service
Product

Service rating : I have won one shirt once and it has started to ruff up on the collar and cuff.. I returned to the store in Richmond to complain and I was advised by the female manager that as I had a beard the type of material would frey and ruff up.. Not what I expect from a product produced by TM LEWIN
Product: I have won one shirt once and it has started to ruff up on the collar and cuff.. I returned to the store in Richmond to complain and I was advised by the female manager that as I had a beard the type of material would frey and ruff up.. Not what I expect from a product produced by TM LEWIN

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Sorry to hear of this. I would be happy to email you some hints and tips on how to keep your shirt looking perfect!

27 Hour(s) ago

Visit to our Richmond store

Service
Product

Service rating : AGAIN BRILLIANT SERVICE FROM ALISON WHO IS SO EXPERIENCED AND PROFESSIONAL.
Product: Really good value for money for first work suits for my sons.

No Comment
29 Hour(s) ago

Fitted Plain White Twill Non-Iron Shirt

Service
Product

Service rating : Quality company, my son will only wear your shirts for work......
Product: Love the choice of sleeve lengths and fabrics used.....

No Comment
29 Hour(s) ago

Visit to our Manchester store

Service
Product

Service rating : Efficient staff.
Product: Very nice quality and excellent value considering the price.

No Comment
29 Hour(s) ago

Visit to our Lime Street store

Service
Product

Service rating : Fantastic service. The tailors were incredibly accommodating and patient and paid particular attention to detail and my wishes. They are correcting the mistakes that the flagship store on Fenchurch Street committed. I am very grateful for their service.
Product: Standard products expected at TM Lewin. Very good.

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No Comment