SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 100080 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
3 Minute(s) ago

Ocean Whisper

Service
Product

Good communication and choice of flowers. Delivered as requested without fuss. Thanks you.

No Comment
18 Minute(s) ago

Nanna`s Garden - Grandissimo

Service
Product

Service rating : No problems and loved the free next day delivery.
Product: Really beautiful bouquet. My Mum loved them.

No Comment
22 Minute(s) ago

Sugar and Spice

Service
Product

Service rating : Always my first thought when I send flowers .
Product: A very reliable service.

No Comment
23 Minute(s) ago

Summer Days

  • Customer also reviewed:
  • Summer Dreams
Service
Product

Service rating : Would highly recommend Serenata Flowers!
Product: The flowers were absolutey beautiful! The bouquet was much bigger than I'd anticipated!

No Comment
31 Minute(s) ago

Minuet

Service
Product

Service rating : Very friendly communications and I was aware via the tracking what was happening to my delivery.
Product: Did what it said on the tin

No Comment
38 Minute(s) ago

Palladian

  • Customer also reviewed:
  • Kaleidoscope - Deluxe
Service
Product

Service rating : Information stream told us what was happening at each stage of the process
Product: Have not seen the product as delivered to my niece but she was enthusiastic about the arrangement

No Comment
42 Minute(s) ago

Strawberry Sundae

  • Customer also reviewed:
  • Minuet
Service
Product

Service rating : This time I didn't get the feedback that the flowers had been delivered until mid evening. It said they were delivered at lunch time. As previously I have been advised quite early after delivery, on this occasion I was a little concerned not to have the confirmation.
Product: I've been told the flowers were lovely.

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No Comment
53 Minute(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • Oberon
Service
Product

Delivered one day late contrary to email confirmation of correct delivery. Complained to customer services who replied with holding response. No further communication received. Advised when order placed that Yodel was delivery agent - clearly unreliable. I would not use Serentaflowers again or knowingly accept Yodel as delivery agent.

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No Comment
56 Minute(s) ago

Happy Anniversary card

  • Customer also reviewed:
  • Summer Skies - Deluxe
  • Serenata house champagne x 1
Service
Product

Flowers and Champagne arrived a day late because of Yodel delivery service and no compensation received. These were for someone leaving to get married so they got them after their wedding.

No Comment
57 Minute(s) ago

Amazonia - Deluxe

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : Was informed every step of the way of the progress of my order fantastic
Product: Used serenata loads and never been let down and this bouquet was excellent my daughter in law was amazed by them thank you

No Comment
58 Minute(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • Classic Carnations
Service
Product

Great service

No Comment
59 Minute(s) ago

Orange Deluxe

  • Customer also reviewed:
  • Hour Glass Vase
  • Birthday Card Butterfly
  • etc.
Service
Product

Customer was delighted & thought the balloon an added lovely gesture. Great communication from the company, would highly recommend

No Comment
59 Minute(s) ago

Summer Skies

Service
Product

Service rating : First time I have used Serenata but would certainly use them again.
Product: Have not seen the flowers myself but my daughter-in-law says they are gorgeous and the presentation and packaging were excellent.

No Comment
1 Hour(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • Kaleidoscope
  • Sugar and Spice - Deluxe
Service
Product

Service rating : Flowers received next day as promised.
Product: I wasn't the recipient of the flowers , however they where a gift for my aunts 70th birthday and she was disappointed with them. I had a text to say they had been delivered and left in a secure place at front when in fact she received them at the door. No butterfly card was enclosed either and therefore she didn't know who they where from until I telephoned.

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No Comment
1 Hour(s) ago

Aztec Sun

Service
Product

Service rating : The whole process was very professional.
Product: My wife was very impressed.

No Comment
1 Hour(s) ago

Sympathy card

  • Customer also reviewed:
  • Thinking of You
Service
Product

Service rating : very quick ad efficient
Product: The bottom line of the text in the card had been left off the card so the recipient had no idea who her flowers were from

No Comment
1 Hour(s) ago

Beautiful Smile

Service
Product

Service rating : Quick
Product: Half of the flowers that arrived looked past their best and they all bloomed at completely different times. Disappointed.

No Comment
1 Hour(s) ago

Prince of Cambridge

Service
Product

Service rating : Their service and delivery could not be faulted
Product: I didn't see them but I was told they were beautiful.

No Comment
1 Hour(s) ago

Palladian

  • Customer also reviewed:
  • Birthday Card Butterfly
  • Twilight
Service
Product

Service rating : I love that they let you when they go out for delivery and that they confirm safe delivery.
Product: My friend was very pleased and in her photo looks great

No Comment
1 Hour(s) ago

Amazonia

  • Customer also reviewed:
  • Aztec Sun
Service
Product

Service rating : Beautiful, quality flowers.Prices are very reasonable!
Product: Beautiful, unusual arrangement.

No Comment
1 Hour(s) ago

Beautiful Smile

Service
Product

Service rating : Excellent
Product: Excellent

No Comment
1 Hour(s) ago

Handmade Truffles

  • Customer also reviewed:
  • Nanna`s Garden
  • Hour Glass Vase
  • etc.
Service
Product

They failed to deliver on the agreed day, but compensated me, and delivered the next day. The flowers were very nice.

No Comment
1 Hour(s) ago

Team GB

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : I will use them again. Excellent customer care. Would recommend.
Product: Very informative

No Comment
1 Hour(s) ago

Strawberry Sundae

Service
Product

Service rating : Great prices and definitely excellent value for money.
Product: Beautiful flowers and excellent communication when delivering them. I knew exactly where they were during the day.

No Comment
2 Hour(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • Prince of Cambridge
  • Luxury pink giftbag
Service
Product

Service rating : Excellent service I would use them again
Product: EXcellent

No Comment