SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 129853 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
1 Minute(s) ago

Blue Dendrobium

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : Price was great and delivered on time
Product: The flowers were gorgeous!

No Comment
42 Minute(s) ago

Vintage Flora

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : I was very disappointed with the bouquet of flowers delivered to my elderly aunt. Despite getting a text to say the flowers were on their way, I never received a text to say they had arrived. Also, they were delivered late afternoon.
Product: I took advantage advantage of a half price offer, so obviously thought my aunt would receive a really nice bouquet. I took the round trip of 300 miles to visit my aunt three days after her birthday as a surprise so I actually saw the flowers she had received. Very disappointing.

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No Comment
43 Minute(s) ago

Ocean Whisper

  • Customer also reviewed:
  • Its a Boy balloon
  • Standard
Service
Product

Very good and recipient loved product

No Comment
1 Hour(s) ago

Bali Hai

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : Serenata are always tip top! Reliable, beautiful quality flowers. We live in New Zealand, and Serenata are the 'go to' company for floral presents for our family in England
Product: Beautiful- Dad said that there were so many flowers, Mum had to use 2 vases!

No Comment
1 Hour(s) ago

Colourburst

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : Easy as lemons
Product: Bright and beautiful

No Comment
2 Hour(s) ago

Pearly White

  • Customer also reviewed:
  • Standard
Service
Product

My friend loved her flowers
Tried to tick just the excellent box but kept getting good

No Comment
2 Hour(s) ago

Scented Blue Posy

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : terrible order - complaint made immediately on flowers arrival - request for reimbursement made
Product: Not blue - pink flowers sent, diabolical presentation and quality of flowers - all broken

No Comment
2 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Standard
Service
Product

Great product, delivered as promised with a friendly service. Very happy.

No Comment
2 Hour(s) ago

Blue Dendrobium

  • Customer also reviewed:
  • Happy Birthday To You
  • Standard
Service
Product

Service rating : easy to use
Product: beautiful flowers

No Comment
2 Hour(s) ago

Amazonia

  • Customer also reviewed:
  • Standard
Service
Product

This was a present for my daughter, I never saw the flowers but she stated the delivery package they came in was damaged

No Comment
2 Hour(s) ago

Twilight

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : A promised next day delivery came 3 days later.The flowers were wilted(probably because they had been out for delivery for 3 days) and the colours paid little resemblance to the order picture
Product: As above

No Comment
2 Hour(s) ago

Oriental Breeze

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : Easy to use website, good selection of flowers, polite courier.
Product: Smaller arrangement than expected, however, very pretty.

No Comment
2 Hour(s) ago

Beautiful Smile

  • Customer also reviewed:
  • Standard
Service
Product
Latest
Service
Product

Service rating : Delivered on time, East to use.
Product: Beautiful and looked just like the picture

29-May-2015
Excellent service

29-May-2015
Excellent service

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No Comment
2 Hour(s) ago

Aztec Sun - Deluxe

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : It was very easy to find what I wanted
Product: The flowers were delivered in excellent condition and lasted well

No Comment
2 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Colourburst
  • Standard
Service
Product

Family thought the flowers were splendid

No Comment
2 Hour(s) ago

Summer Skies with Teddy

  • Customer also reviewed:
  • Standard
Service
Product

The most terrible services I ever saw, very disappointed as my complaint is yet to be resolved. They don't even respond to keep me posted. Useless florist

No Comment
2 Hour(s) ago

Summer Skies - Grandissimo

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : No problems with the site/choice etc
Product: My recipient reported that the flowers were lovely, but from the photos I saw, I'm not convinced it was upsized to a grandissimo degree to be honest. Didn't look worth an extra £10

No Comment
2 Hour(s) ago

Strawberry Sundae

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : great service as always, thank you x
Product: beautiful x

No Comment
2 Hour(s) ago

Luxury pink giftbag

  • Customer also reviewed:
  • Nigella Vase - Transparent Red
  • Happy Birthday To You
  • etc.
Service
Product

Service rating : Fantastic
Product: Wonderful

No Comment
2 Hour(s) ago

Exquisite

  • Customer also reviewed:
  • Happy Birthday To You
  • Standard
Service
Product

Because no one has responded to my emails and photos of a boquet which was sub standard

No Comment
2 Hour(s) ago

Palladian

  • Customer also reviewed:
  • Mini Birthday balloon - on a stick
  • Golden Promise - Deluxe
  • etc.
Service
Product
Latest
Service
Product

I had a nightmare experience. The tracker said my flowers had been delivered but my daughter didn't receive them. I sent numerous messages to customer services but had no response whatsoever. My daughter tweeted them and they wanted her to private message with my order number. I was so fed up by then I had deleted all contact I had and have no order number so apparently nothing could be done. They pride themselves in using an online service with no phone contact. Big mistake. If I could have phoned to discuss it I would have but for some reason customer service ignored my contacts with them. Will never use them again. I lost £38 and my daughter got no birthday present.

29-May-2015
Why did your customer service department totally ignore all 5 messages I sent? You need to have a phone contact as your email response system doesn't work.

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No Comment
3 Hour(s) ago

Colourburst

  • Customer also reviewed:
  • Standard
Service
Product

fantastic service product beautiful will recommend you too anyone

No Comment
3 Hour(s) ago

Aztec Sun - Deluxe

  • Customer also reviewed:
  • So Sorry For Your Loss
  • Standard
Service
Product

Service rating : Fabulous
Product: The best bunch of flowers my mum has ever received -her words not mine!

No Comment
3 Hour(s) ago

Minuet

  • Customer also reviewed:
  • Standard
Service
Product

Service rating : bought for my friend good delivery
Product: My friend love it. My friend so happy

No Comment
3 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Happy Birthday To You
  • Standard
Service
Product

Service rating : Good products, service and reasonable price
Product: Nice assortment. Accurate description

No Comment