SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 102717 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
0 Minute(s) ago

Aztec Sun

Service
Product

Service rating : Will gladly use this company again.
Product: I did not see the flowers but the recipient told me thay were gorgeous.

No Comment
2 Minute(s) ago

Elegance Bola 31cm

  • Customer also reviewed:
  • Handmade Truffles
  • Tequila Sunrise - Deluxe
  • etc.
Service
Product

Arrived in a water damaged box. Did not expect to find the vase to be sitting on top of the flowers! Some blooms broken due to vase!

No Comment
6 Minute(s) ago

A Dozen Red Roses Giftwrap

Service
Product

Service rating : Sunday delivery at a great price. Well packaged.
Product: Petals wereblack around the edges but otherwise looked ok.

No Comment
6 Minute(s) ago

20 Luxury Pastel Roses - Grandissimo

  • Customer also reviewed:
  • Handmade Truffles
Service
Product

Service rating : NO PHONE NUMBER TO MAKE THE INITIAL COMPLAINT, MY SISTER HAD TO EMAIL PHOTOS OF THE DEAD FLOWERS TO GET A REFUND , Luckily she was visiting my elderly mother at the time.
Product: Dead and dying flowers in the bouquet, obviously an old bunch that had been in a refrigerator and were well past their best, a huge disappointment for my mother's birthday.

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No Comment
10 Minute(s) ago

Someone Special

  • Customer also reviewed:
  • Hour Glass Vase
Service
Product

Very very professional service. The flowers were ordered a day before at night and the results was unbelieveable with the recipient receiving it just after noon time.

No Comment
12 Minute(s) ago

Aztec Sun - Deluxe

Service
Product

Service rating : Arrived a day late due to m1 closure. I was compensated for this and got my money back plus flowers arrived the next day. Communication was very good.
Product: Fantastic

No Comment
14 Minute(s) ago

Beautiful Smile - Deluxe

  • Customer also reviewed:
  • Happy Anniversary card
Service
Product

Service rating : Good service
Product: Not received by me but told they were lovely

No Comment
14 Minute(s) ago

Team GB

Service
Product

Service rating : Had to telephone as I couldnt complete my web order.
The customer service was excellent, and the operator was extremely helpful and pleaseant, on a bank holiday too.
I was also updated regularly on the status of my order.
Product: The recipiant advised the flowers were beautiful

Read more
No Comment
15 Minute(s) ago

Summer Skies - Deluxe

Service
Product

Service rating : Easy to order, arrived on time.
Product: Well reviewed by my mother

No Comment
17 Minute(s) ago

Reflection

  • Customer also reviewed:
  • Thank You card
Service
Product

Good prices and flexible delivery. Just want I wanted.

No Comment
18 Minute(s) ago

Golden Promise

  • Customer also reviewed:
  • Mini Get Well balloon - on a stick
Service
Product

Service rating : great value for money
Product: lovely collection

No Comment
23 Minute(s) ago

Orange Deluxe

  • Customer also reviewed:
  • Hour Glass Vase
Service
Product

Service rating : Good service
Product: Recipients were delighted

No Comment
27 Minute(s) ago

A Dozen Red Roses Giftwrap - Deluxe

Service
Product

Service rating : I ordered online and could not fault the ease of using the website and the selection of flowers.
Product: I haven't seen the gift but I understand from the recipient that they are lovely.

No Comment
28 Minute(s) ago

Blue Dendrobium

Service
Product

Service rating : Used before. Excellent again.
Product: Just right for the occasion. Put a smile on my sisters face who is poorly.

No Comment
29 Minute(s) ago

Summer Holiday

Service
Product

Service rating : kept informed of progress of order. order delivered in good condition and on time
Product: warners ok but vastley overpriced for what you get

No Comment
31 Minute(s) ago

Beautiful Smile - Deluxe

Service
Product

Service rating : Delivery a day late due to motorway closure but delivered early next day free of charge. Flowers fresh and well packaged.
Product: Recipient said lots of beautiful flowers and needed 2 vases once they all opened out. Very pleased.

No Comment
31 Minute(s) ago

Narnian Dreams

Service
Product

Service rating : Excellent service, kept me up to date with the progress.
Product: Beautiful flowers. Thank you.

No Comment
32 Minute(s) ago

Birdhouse Basket

  • Customer also reviewed:
  • Birthday Cake
Service
Product

Service rating : Excellent service, well presented and very good value
Product: Excellent colourful basket very well presented and excellent value for money

No Comment
32 Minute(s) ago

Strawberry Sundae

Service
Product

Service rating : excellent service and quality.
Product: excellent quality.

No Comment
36 Minute(s) ago

Sugar Hill - Grandissimo

Service
Product

Service rating : Good service
Product: A very good service on the online system and I was kept up to speed with the delivery. Disappointed with the size if the bunch of flowers that arrived especially as I paid to upgrade to the larger size. It was also a shame that all the lilies were closed, and have still yet to open, as it took away from the impact on arrival.

Normally 100% positive but disappointed this time.

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No Comment
38 Minute(s) ago

Ianthe

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : Brilliant as always.
Product: Feed back from recipient is always good

No Comment
38 Minute(s) ago

Beautiful Smile

Service
Product

Service rating : I know I can rely on this company to deliver on time and well presented.
Product: I was told the flowers were "stunning". That will do for me.

No Comment
39 Minute(s) ago

Ianthe

Service
Product

Service rating : 2nd time we have used Serenata and again excellent service, prompt delivery etc.
Product: Sister was very pleased indeed with her Birthday bouquet.

No Comment
40 Minute(s) ago

Scarlett Pimpernel

Service
Product

Service rating : Easy to use and helpful photographs
Product: The friend we sent the flowers to had just come out of hospital and said they were very good and very welcoming

No Comment
41 Minute(s) ago

A Dozen Red Roses Giftwrap

Service
Product

Service rating : Arrived at 3.00pm which I think is a bit late in the day.
Product: Lovely flowers in very good condition.

No Comment