SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 109864 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
7 Minute(s) ago

Narnian Dreams

  • Customer also reviewed:
  • Luxury pralines 125g
Service
Product

Recipiant tells me that the flowers were excellent!

No Comment
20 Minute(s) ago

Aztec Sun

Service
Product

Service rating : As ever, Serenata is good - great range, good service, easy to use - I'm undecided on how I feel about the £4.99 delivery charge for Sunday delivery, but I can understand the argument for it.
Product: I didn't see the flowers, but the recipient tells me they're very good

No Comment
54 Minute(s) ago

Summer Days

Service
Product

Service rating : It was easy to find what I wanted and order it. The flowers arrived when they were expected and the delivery instructions were followed. I liked being able to track the delivery progress and knowing when they had arrived. Thank you.
Product: The flowers were brilliant, just as pictured and described. They were in good condition and not fully open so would last longer. The recipient appreciated being able to watch them open! Both the recipient and myself will use serenataflowers in future. Thank you.

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No Comment
58 Minute(s) ago

Aztec Sun - Deluxe

Service
Product

Service rating : Excellent service at competitive prices. I would use them again.
Product: Great selection of flowers for the occasion and to coordinate with any room.

No Comment
1 Hour(s) ago

Peace

Service
Product

Service rating : A most professional transaction. I was kept informed all the way until delivery which was prompt. I was slightly dubious about doing thid online, however I was delighted with the result.
Product: I did not actually see the bouquet but my Aunt was very high in her praise.

No Comment
1 Hour(s) ago

Moulin Rouge

Service
Product

Service rating : The flowers were a day late from the actual delivery date id asked for, which id ordered 6 days prior.
when the delivery turned up the flowers were not as fresh as you would expect, you'd find better in the supermarket.
the delivery man was rude and couldnt explain why the delivery was a day late
however there were texts and emails on the day after expected delivery to say they were on way not actually the day expected.
on complaining of non delivery the customer service people were pleasant in response, but didnt give any explanation to why the delivery was a day late
looking back if id been in on delivery i would have sent them back and asked for a refund
overall service was shocking
Product: Arrived day late and weren't fresh

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No Comment
1 Hour(s) ago

Nanna`s Garden

Service
Product

Sadly there's was an error and the flowers Were not delivered on the requested date.

No Comment
1 Hour(s) ago

Gerbera Bouquet

Service
Product

Service rating : There was no card on the bouquet when delivered. So my friend didn't,t know who they were from, and I didn,t know if she had got them. Bit embarrassing all round.
Product: Lovely bouquet, flowers still going strong

No Comment
1 Hour(s) ago

Aztec Sun

Service
Product

Service rating : Kept well informed about delivery. Easy to use service.
Product: My sister was delighted with these beautiful flowers.

No Comment
1 Hour(s) ago

Blue Dendrobium

Service
Product

Service rating : I have used Serenata several times now and am always told how lovely the fowers are on arrival
Product: My friend was delighted with these especially as they last so long

No Comment
1 Hour(s) ago

Minuet

Service
Product

Service rating : Order placed on fri evening for delivery sat. Order didnt arrive. Emailed serenata to find out why. Prompt response (thank you) delivery rescheduled for mon. Recipient msgd me to say she'd found them on her doorstep on mon.No confirmation from serenata. Tues, recipient msgd to say another delivery had been made. Confirmation received from serenata. These flowers were sent as a sympathy gesture, feel a bit let down not so much by serenata but by delivery.
Product: Didnt see them in original packaging only a picture of rearranged by recipient

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No Comment
1 Hour(s) ago

Someone Special

Service
Product

Very efficient and prompt service

No Comment
1 Hour(s) ago

Amethyst

  • Customer also reviewed:
  • Mini Birthday balloon - on a stick
  • Birthday Card Butterfly
Service
Product

Service rating : Fantastic service very reliable and excellent communications.
Product: Good quality and well presented. Just looked bigger in the picture

No Comment
1 Hour(s) ago

Aztec Sun

Service
Product

Service was excellent.. as was contact regarding delivery

No Comment
1 Hour(s) ago

Autumn Fair - Deluxe

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : Great service!
Product: Beautiful flowers!

No Comment
1 Hour(s) ago

Scarlett Pimpernel

Service
Product

Service rating : Excellent service
Product: Beautiful flowers Thank you

No Comment
2 Hour(s) ago

Miss Elizabeth Bennett

Service
Product

Service rating : Beautiful flowers, great communication
Product: I ordered this bouquet for my daughter's 21st Birthday, she was thrilled, I would reccomend this bouquet to anyone who wants to give something special

No Comment
2 Hour(s) ago

Amazonia

Service
Product

Service rating : Excellent service knowing that order was received,left depot and arrived at destination
Product: Unfortunately I have had no feedback from recipient but no doubt it was fine

No Comment
2 Hour(s) ago

Kaleidoscope - Deluxe

Service
Product

Service rating : Thank you for a very fast & easy web page that gave great selections to choose from & made my choice easy to make
Product: The flowers were delivered on time & were of a very high standard that made this special day one to be remembered

No Comment
2 Hour(s) ago

Autumn Fair

Service
Product

Service rating : Flowers not delivered when promised, however response to claim was fast, efficient and friendly.
Product: Unfortunately flowers never arrived. I had requested they were left on doorstep if no one in so I suspect they were pinched. Not Serenata fault and appreciated choice of delivery options.

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No Comment
2 Hour(s) ago

Summer Sorbet

Service
Product

Brilliant service, I was kept informed by text from start to when the order had been delivered.

No Comment
2 Hour(s) ago

Autumn Fair

Service
Product

Service rating : Very good service with lots of email / text updates regarding the order/ delivery
Product: Excellent 'on sale' price.
Recipient gave very positive feedback

No Comment
2 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Palladian
Service
Product

Service rating : The flowers were very beautiful and fresh and I was informed of their dispatch and delivery and the recipient was over the moon. Great value for a quality service.
Product: My friend put the picture on Facebook of her beautiful flowers, they were gorgeous and really colourful, often flowers don't live up to the pictures on the website but these did.

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No Comment
2 Hour(s) ago

Luxury pink giftbag

Service
Product

Service rating : excellent communication
Product: Fantastic bouquet

No Comment
2 Hour(s) ago

Bonfire

  • Customer also reviewed:
  • Luxury pralines 125g
  • New Home card
Service
Product

Service rating : Quick and speedy, little disappointed in the flower quality, but add ins were great
Product: A Lille disappointed in the quality, a little past their best on delivery. Especially considering the price.

No Comment