SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 128391 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
20 Minute(s) ago

Strawberry Sundae - Deluxe

  • Customer also reviewed:
  • Happy Anniversary!
Service
Product

Service rating : The flowers did not arrive at all.
Product: The flowers did not arrive.

No Comment
1 Hour(s) ago

Peace

Service
Product

Service rating : Reliable service and worth every penny, will definitely be a returning customer
Product: The flowers were absolutely beautiful, fresh, lasted well and plenty of them.

No Comment
1 Hour(s) ago

Miss Elizabeth Bennett

  • Customer also reviewed:
  • Get Well Soon...
Service
Product

Service rating : Give updates to know what is happening with your flowers
Product: Recipient was very pleased

No Comment
2 Hour(s) ago

Bali Hai - Grandissimo

  • Customer also reviewed:
  • Happy Birthday To You
Service
Product

From ordering and delivery nothing but High Praise.

No Comment
2 Hour(s) ago

Aztec Sun

Service
Product

very good value for money and excellent commentary on delivery. reassuring to know that the product had found it's way to the recipients safely.

No Comment
2 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Thank U
Service
Product

The first delivery of 9th April was not made; a second was made on 24th April and left on the doorstep without knocking on the door where my friend and her husband were at home. The flowers were dispatched on 9th April; the box was wet and battered, and the flowers dead, as I can see from a photograph which she sent, along with an explanatory email. Now, 5th May, nearly one month later, no flowers have been received. I am angry, humiliated and will NEVER use Serenata again. Jacqueline Moore, Dr.

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No Comment
2 Hour(s) ago

Roses and Stocks

Service
Product

Service rating : Very pleased
Product: Mother in law was delighted!

No Comment
3 Hour(s) ago

Miss Elizabeth Bennett

Service
Product

Service rating : no fuss site
Product: Beautiful flowers and sister was impressed

No Comment
3 Hour(s) ago

Peace

  • Customer also reviewed:
  • Nigella Vase - White
  • Get Well Soon...
Service
Product

Service rating : The flowers were delivered as requested
Product: I didn't see the flowers but my friend said they were lovely

No Comment
4 Hour(s) ago

Summer Skies

Service
Product

I have found serenta flowers to be very reliable both with delivery and quality of flowers.

No Comment
4 Hour(s) ago

Exquisite

  • Customer also reviewed:
  • Happy Birthday To You
Service
Product

Very impressed, delivery very quick. Excellent price and beautifully arranged.

No Comment
4 Hour(s) ago

Strawberry Sundae

Service
Product

Service rating : The service was excellent,delivered on time!
Product: The flowers were good and thoroughly enjoyed by the recipients.....that's one of the reasons I continue to use Serenata!,

No Comment
4 Hour(s) ago

Handmade Truffles

  • Customer also reviewed:
  • Large Birthday- Ribbon & Stars
  • Fondant Fancy
  • etc.
Service
Product

The tracking and delivery process was more stressful than it needed to be. I think that when the website asks for the delivery address, it should be more user friendly. I had 5 minutes to quickly fill in this in before I missed the deadline and I was unable to see a section where I could type in the address specifics. I think this was significant in the delivery not being accepted at the hospital. To then not get a status update to say the that the flowers have not been delivered was very bad. It would be good to get a status update of any issues that arise. The back on forth on emails was not fun and caused unnecessary stress. I am not sure what kind of portal you use for communication, but I would prefer email as it is easier for me to respond on my smart phone.

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No Comment
4 Hour(s) ago

Luxury pralines 125g

  • Customer also reviewed:
  • Camelot - Deluxe
Service
Product

Very good service

No Comment
5 Hour(s) ago

Luxury pink giftbag

Service
Product

Service rating : Very good service and easy to order!!
Product: My friend said that the flowers were beautiful .

No Comment
5 Hour(s) ago

Beautiful Smile - Grandissimo

Service
Product

beautiful flowers, excellent delivery

No Comment
5 Hour(s) ago

Twilight

  • Customer also reviewed:
  • Mini Birthday balloon - on a stick
  • Happy Birthday To You
Service
Product

Service rating : Delivered in good condition.
Product: Pretty bouquet - Mum liked it very much.

No Comment
5 Hour(s) ago

Miss Elizabeth Bennett

Service
Product

Service rating : Delivery let them down. My friend was at home and listening out for the door. Flowers were left by front door. Nobody rang or knocked. My instructions to leave flowers with a neighbour if my friend was out were ignored.
Product: Flowers were OK, water had leaked in box.

No Comment
6 Hour(s) ago

A Dozen Red Roses Giftwrap

Service
Product

Service rating : Generally a good company. However this time was not happy with product sent.
Product: Have used Serenta before and have always been happy with the quality of flowers. This time however was not the case, the flowers lasted all of 3 days before showing serious signs if decaying. Not impressed at all. :-(

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No Comment
6 Hour(s) ago

Miss Elizabeth Bennett

Service
Product

a good quick delivery and great flowers well packed

No Comment
6 Hour(s) ago

Aztec Sun

Service
Product

Service rating : Second time of using within the space of weeks. quick and easy to do. They are very reliable
Product: The recipient said that the flowers were lovely

No Comment
6 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Get Well Soon...
Service
Product

Service rating : Have purchased from SerentaFlowers.com many times and have been impressed each time. Never had any problems and recipients have been delighted every time.
Product: Beautiful bouquet. Recipent pleased.

No Comment
6 Hour(s) ago

Strawberry Sundae

  • Customer also reviewed:
  • Happy Mother`s Day Card
Service
Product

I ordered flowers for the Sunday, and specifically paid extra. I asked them to leave the flowers at the door, as per the drop down option. The driver did not do so but did not deliver them claiming 'nobody was there'. Well duh... I knew that. That's why I ask them to leave them on the doorstep (as per the option on serenata website. On challenging this with your customer service I was palmed off. I will not be using Serenata again and will tell everyone I know how unhappy with this service I am.

Read more
No Comment
6 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Happy Birthday To You
Service
Product

Service rating : Delivery as promised
Product: Brought as a birthday present and therefore unable to comment

No Comment
6 Hour(s) ago

Sugar and Spice

  • Customer also reviewed:
  • Thank U
Service
Product

Delivery of flowers was not good, the recipient was not in and they were just left on the doorstep which we had not specified, nor was we notified of the recipient not being available.

No Comment