SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 99475 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
18 Minute(s) ago

Team GB

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : Excellent
Product: Excellent

No Comment
33 Minute(s) ago

Fall Flora

Service
Product

Service rating : Replacement flowers are just amazing.
Product: 3days later and still looking like they did when they arrived

No Comment
33 Minute(s) ago

Blue Dendrobium

Service
Product

Service rating : Fantastic service - especially communication and keeping customer informed
Product: My girlfriend thought they were absolutely stunning. Couldn't fault them,

No Comment
36 Minute(s) ago

Ianthe - Deluxe

  • Customer also reviewed:
  • Ianthe
Service
Product

Service rating : Excellent customer service when ordering product
Product: Saw the flowers today 3 days later and they look very sorry for themselves! Almost dead. However I am aware that it is hot but they are in a cool spot.

No Comment
41 Minute(s) ago

A Dozen Red Roses Giftwrap

Service
Product

Good with reservations.You did not leave the flowers in the shed as requested, and the box was left in full sun when it could have been put in shade.

No Comment
50 Minute(s) ago

Happy Anniversary card

  • Customer also reviewed:
  • Aztec Sun - Deluxe
Service
Product

Service rating : The order process was simple- I was kept informed of delivery etc.
Product: The flowers were well received

No Comment
56 Minute(s) ago

Happy Anniversary card

  • Customer also reviewed:
  • Love You Card
  • Peace - Grandissimo
Service
Product

Smart and quick, although it wasn't immediately obvious that my order had been finalised.

No Comment
1 Hour(s) ago

Kaleidoscope

Service
Product

Flowers arrived on time. Person who received them said they were beautiful.

No Comment
1 Hour(s) ago

Happy Anniversary card

  • Customer also reviewed:
  • Team GB
Service
Product

left on doorstep in rain

No Comment
1 Hour(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • Ianthe
Service
Product

Excellent service kept notified what was happening and text when they were delieverd

No Comment
1 Hour(s) ago

Kaleidoscope

Service
Product

Excellent service, would definitely use again

No Comment
1 Hour(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • Aztec Sun
Service
Product

good service would use again.

No Comment
1 Hour(s) ago

Amethyst

  • Customer also reviewed:
  • Cuddly cute little teddy 16cm
  • Birthday Card Butterfly
Service
Product

Service rating : The following is a copy of an email that I sent Seranata, as I was far from happy with the flowersw and service. I have had no response to this.


Dear Serenata

I have just received your email about not having had any contact for two years. Maybe lines have crossed, as I have received from you an order for flowers only last Monday, for my wife’s birthday.

I regret that I have left feedback which is not too complimentary, as having had notification that it had left your depot at 8.15 am and then not being delivered until 1.30 pm, I felt that this was too long to be waiting. The flowers unfortunately showed signs of travel as well, looking weary, with several blooms broken off. The display looked smaller that the photograph showed which was disappointing.

Sadly, I will not be ordering from you again, being disappointed for an occasion is not on.

Yours sincerely

Dennis Whiteman.
Product: See above for comments.

Read more
No Comment
1 Hour(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • 20 Luxury Pastel Roses
Service
Product

Service rating : overall satisfied
Product: bit rubbish

No Comment
1 Hour(s) ago

Madonna

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : Delivered as promised but instructions for leaving were if there was no one home. Flowers were left without even knocking
Product: I'm told it was pretty but small!

No Comment
1 Hour(s) ago

Strawberry Sundae

  • Customer also reviewed:
  • Love You Card
Service
Product

Service rating : Brilliant service, said they couldn't deliver next day but it arrived next day delivery so better than I expected
Product: Nice

No Comment
1 Hour(s) ago

Twilight - Deluxe

Service
Product

Service rating : All done on line so very easy
Product: I havent seen them but mum was very happy and ordering was very easy

No Comment
1 Hour(s) ago

Precious Pink

Service
Product

Service rating : Excellent service....They were on my doorstep, before I was out of bed!!!!!
Product: Good quality bouquet of flowers,. Obviously had been freshly wrapped, and delivered within an hour of leaving the unit.

No Comment
1 Hour(s) ago

Precious Pink

Service
Product

Service rating : Excellent
Product: Excellent service

No Comment
1 Hour(s) ago

Birthday Cake

  • Customer also reviewed:
  • A Dozen White Roses - Deluxe
  • Birthday Card Butterfly
  • etc.
Service
Product

It appears to be a wonderful service but as I've stated below, if you want the truth,ask the flower recipients.

No Comment
1 Hour(s) ago

Aztec Sun

Service
Product

Service rating : Box was left in between the bins and under pouring rain. Box was almost collapsed when collected. Serenataflowers refunded me but if I have to rate the service for this delivery I would say it was poor.
Product: The bunch if flowers was nice although damaged. See above.

No Comment
1 Hour(s) ago

Birthday Card Butterfly

  • Customer also reviewed:
  • Twilight
Service
Product

Excellent service

No Comment
1 Hour(s) ago

Happy Anniversary card

  • Customer also reviewed:
  • Precious Pink - Deluxe
Service
Product

Service rating : Flowers left in Sun not in shade.
Product: nothing special about the card - very disapointed

No Comment
1 Hour(s) ago

Prince of Cambridge

  • Customer also reviewed:
  • Happy Anniversary card
Service
Product

Service rating : good packing
Product: beautiful flowers

No Comment
2 Hour(s) ago

Team GB

Service
Product

Service rating : Helpful
Product: Great looking flowers

No Comment