SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 118471 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
1 Hour(s) ago

Bella

Service
Product

Service rating : Always very efficient and easy to deal with.
Product: Apparently 'Very beautiful'...comment from the person I sent them to! I believe they have lasted very well too. Thank you.

No Comment
2 Hour(s) ago

Christmas Rose and Freesia - Deluxe

Service
Product

Service rating : I was very pleased with the service.
Product: I think I have done this already, but never mind- the bouquet of roses and freeshias I sent to a friend was received with delight - she said it was was gorgeous. It arrived on time, beautifully presented and it lasted well.

No Comment
3 Hour(s) ago

Autumn Fair

Service
Product

Service rating : beautiful, healthy flowers - well arranged and delivered on time - have used Serenata a few times before and will probably use them in future in preference to other sites. It is extremely helpful to be kept up to date with their progress and to
know that they have been delivered.
Product: beautiful, healthy flowers, well arranged.

Read more
No Comment
4 Hour(s) ago

Hour Glass Vase

  • Customer also reviewed:
  • Aztec Sun - Deluxe
Service
Product

Beautiful freesias. Our friend was thrilled with the fresh and fragrant flowers.
Thank you very much.

Read more


Thank you so much for taking the time to provide feedback!

I am over the moon to hear that the freesias were beautiful and your friend was thrilled with your thoughtful gift.

You are most welcome!

Why not 'like' us on Facebook so you can be kept up to date with all of our current offers and new products!

Kind Regards
Customer Services
Serenata Flowers.
https://www.feefo.com/feefo/viewfeedback.jsp?id=2979795&vendorid=149506#
12 Hour(s) ago

Amethyst

  • Customer also reviewed:
  • Handmade Truffles
Service
Product

This is the second time I have used Serenata Flowers and am very happy with the service. Unfortunately no-one was home but they were deleted the following day without problem. My daughter in law was so happy with the flowers and chocolates. I will feel confident to use them again.

Read more


We are thrilled with your kind comments.

Thank you so much for your detailed feedback, it is great news that your recent order was so successful!

I do hope the gift brought joy to your daughter in law and I hope we will have the pleasure of doing business again in the future.

Kind Regards
Customer Services
Serenata Flowers.
https://www.feefo.com/feefo/viewfeedback.jsp?id=2979795&vendorid=149506#
21 Hour(s) ago

Strawberry Sundae

Service
Product

Service rating : ****
Product: ****

Read more


Thank you for your review.

We always try to provide our customers with the most convenient shopping experience, and are so pleased that your visit to us was fruitful.

I do hope we will have the pleasure of delivering floral gifts to many more of your recipients in the future!

Kind Regards
Customer Services
Serenata Flowers.
https://www.feefo.com/feefo/viewfeedback.jsp?id=2979795&vendorid=149506#
22 Hour(s) ago

Urban Love Song

Service
Product

The flowers were left outside the delivery address but once they were put in water they did perk up and the recipient was very pleased with them

Read more


We wish to thank you for your review.

I am pleased to hear that the recipient was pleased with the flowers delivered on this special occasion.

We are always looking to improve the quality of our customers experiences with us. So please do not hesitate to contact us directly if you have any comments/suggestions to make your next visit even better.

Kind Regards
Customer Services
Serenata Flowers.
https://www.feefo.com/feefo/viewfeedback.jsp?id=2979795&vendorid=149506#
22 Hour(s) ago

Aztec Sun

Service
Product

Service rating : I have ordered from Serenata a number of times, both for myself and as gifts, and have always been very satisfied with the service.
Product: The flowers I have received have always been beautiful.

Read more


We are genuinely thankful for your kind feedback, we love hearing our customers opinions!

It is wonderful to hear you are a repeat customer and have always been satisfied, this is such great news.

I hope the bright and colourful aztec sun bouquet brought joy to the recipient on this special occasion.

TOP TIP: Keep an eye on our special offers page for the best deals available- http://www.serenataflowers.com/offers.asp

Kind Regards
Customer Services
Serenata Flowers.
https://www.feefo.com/feefo/viewfeedback.jsp?id=2979795&vendorid=149506#
22 Hour(s) ago

Reflection

  • Customer also reviewed:
  • Large Birthday- Ribbon & Stars
Service
Product

Service rating : Late deliver for birthday!
Product: Considering they were left on the doorstep for several hours

Read more


Thank you for your feedback, it is much appreciated by all here at Serenata Flowers.

It saddens us to hear that you felt delivery was made late. I see from the tracking that delivery was made on the requested date at 19:02pm. The delivery option selected was our standard free delivery that occurs any time between 7am and 9pm. I apologise for any upset caused by this and hope the recipient still enjoyed the bouquet!

I do hope this will not put you off using our services again in the future.

Kind Regards
Customer Services
Serenata Flowers.
https://www.feefo.com/feefo/viewfeedback.jsp?id=2979795&vendorid=149506#
23 Hour(s) ago

Aztec Sun - Deluxe

Service
Product

Service rating : Service was excellent; website easy to use; Delivery was made as per instructions on the day required
Product: The recipient was very impressed with the quality of the flowers as received and was equally impressed with how long the flowers lasted-3 weeks.

Read more


Reading your review has brought a smile to our faces!

Excellent service is what we always strive to offer to it is terrific that we hit the mark on this occasion.

I am over the moon to hear how impressed both you and the recipient were with the Aztec Sun bouquet, it is wonderful news that the flowers lasted 3 weeks - that certainly is incredible!

We are overjoyed to hear that your recipient loved the flowers, and we can't wait to spoil more of your friends with flowery loveliness in the future!

Kind Regards
Customer Services
Serenata Flowers.
https://www.feefo.com/feefo/viewfeedback.jsp?id=2979795&vendorid=149506#
23 Hour(s) ago

Winter Warmer

Service
Product

Service rating : Delivered on time with the minimum of fuss.
Product: The recipient was thrilled to receive the flowers and thought the selection was great.

No Comment
25 Hour(s) ago

Winter Warmer

Service
Product

Service rating : Lovely flowers left for our friend, who was delighted with them.
Product: Our friend said that they were lovely.

No Comment
26 Hour(s) ago

Winter Morning

Service
Product

Service rating : Very smooth transaction and communications.
Product: Have not see the product myself but was told by the recipient that they were excellent and was well pleased.

No Comment
28 Hour(s) ago

Oriental Breeze

Service
Product

flowers delivered to wrong house, so recipient received them two days late after having to go ask neighbour. serenata flowers havent responded since they were going to contact the courier. very disappointed

No Comment
29 Hour(s) ago

Twilight - Deluxe

Service
Product

Service rating : Excellant value. Great service. Always timely - I forget and leave it 'til the last minute and you deliver on time - impresses everyone!
Product: Didn't see flowers, but recipient reported back and 'large and lovely'

No Comment
29 Hour(s) ago

Blue Dendrobium - Deluxe

Service
Product

Service rating : Smooth as you'd hope
Product: Beautiful flowers, very unusual

No Comment
30 Hour(s) ago

Sympathy card

  • Customer also reviewed:
  • Aztec Sun
Service
Product

did not see the flowers but person who received them very pleased

No Comment
31 Hour(s) ago

Blue Dendrobium - Grandissimo

Service
Product

Service rating : First class
Product: Gorgeous Flowers and will certainly use again

No Comment
33 Hour(s) ago

Aztec Sun

Service
Product

Service rating : Very good service
Product: My sister loved the flowers.

No Comment
33 Hour(s) ago

Sugar Hill

Service
Product

great

No Comment
33 Hour(s) ago

Aztec Sun

Service
Product

As Above

No Comment
34 Hour(s) ago

Luxury pralines 125g

  • Customer also reviewed:
  • Blue Dendrobium
Service
Product

Excellent product, well priced and good communication and updates

No Comment
43 Hour(s) ago

Aztec Sun

  • Customer also reviewed:
  • Palladian
  • Mini Birthday balloon - on a stick
Service
Product

Service rating : Excellent service as usual!
Product: The recipient said they were beautiful!

No Comment
47 Hour(s) ago

Bella - Deluxe

Service
Product

Service rating : Serenata was a good experience from beginning to end. Good contact, easy to use website and on time. Fabulous.
Product: The gift was for my aunt's 80th birthday - she loved them and said the bouquet was beautiful.

No Comment
47 Hour(s) ago

Elegance Bola 20cm

  • Customer also reviewed:
  • Friendship - Deluxe
Service
Product

Service rating : Very pleased with your excellent prompt service
Product: The flowers were lovely and of high selection

No Comment