RNLIshop Reviews

Consumer ratings of RNLIshop

Feedback for www.rnlishop.org.uk has been compiled from 26221 Customer Reviews

  • Feefo member since
  • 09/03/2010
  • RNLIshop raises profit for the charity through its mail order catalogue, online shop and retail shops. We have 141 shops in the United Kingdom and Republic of Ireland, and they are all staffed by volunteers. 100% of profit goes directly towards saving lives at sea.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.rnlishop.org.uk
43 Hour(s) ago

Pocket Diary with Pencil - Orange

Service
Product

Service rating : Very friendly and helpful
Product: It is the second time that I have bought this item !!

No Comment
01-Mar

Tamar Lifeboat Mug

  • Customer also reviewed:
  • Georgie Bear
  • Wristbands
  • etc.
Service
Product

Service rating : good service and good company
Product: good

No Comment
27-Feb

Fire Resistant Security Box

Service
Product

Service rating : Speedy delivery ; almost arrived before I had ordered!!
Product: Well constructed for the purpose

No Comment
24-Feb

Pocket Diary with Pencil - Orange

Service
Product

The diary arrived o k after a few days.
I thought nearly £5 postage for a tiny diary was rather high.

No Comment
24-Feb

Magnetic Windscreen Cover

Service
Product

Service rating : prompt delivery
Product: appears very satisfactory -not yet tried in frost!

No Comment
21-Feb

Robin Hand Towel - White

  • Customer also reviewed:
  • Snow Badgers
  • Secret Santa
  • etc.
Service
Product

Ordered early Jan and when I queried were order was they said it failed to process but hadn't told. Did it again and then found some items now out of stock, eventually received order in Feb.

Read more
Thank you for your comments regarding our online catalogue and we are sorry to hear that you experienced problems placing your order. We will contact the relevant department to see what happened on this occasion and to see if we can make improvements for the future; thank you for bringing this matter to our attention.

We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
21-Feb

Time of our Lives Jigsaw

Service
Product

Service rating : prompt delivery
Product: great jigsaw

No Comment
21-Feb

Courage on Our Coasts Bag - Proud Chest

Service
Product

Service rating : Pleasant and helpful by phone
Product: Exactly hat we wanted

No Comment
20-Feb

'WRITE ON' Notebook

  • Customer also reviewed:
  • Coastal Christmas
  • Harbourside Tea Towel
  • etc.
Service
Product

Service rating : I like the choice
Product: Love it

No Comment
20-Feb

Lifeboats Fleet Magnet Set

  • Customer also reviewed:
  • Courage on Our Coasts Christmas Cards
  • A Winters' Tales
  • etc.
Service
Product

I am a keen supporter of RNLI but prices are far too high. as are postage costs. It's a bit like health foods - good idea but just too expensive!

Read more
Thank you for your comments regarding our online catalogue. We do try to offer a broad range of items for all ages and pockets and the postal cost does include hand picking, packing and postage and is a fixed price regardless of the amount of items purchased.

Thank you for your continued interest and support of the RNLI and we do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
18-Feb

Christmas Fuel a Lifeboat - 14 Litres

Service
Product

Service rating : Infuture I would prefer to shop at the RNLI gift shops around the coast.
Product: I was expecting something to show to the person I had nominated the gift on behalf of. I must have misunderstood, I wanted to show my son that this gift was donated on his behalf. Maybe his name should have been on the card, which I would have given to him with his Xmas present ??

Read more
Thank you for your comments regarding our virtual gifts. On purchasing a virtual gift we send you a 'thank you' card which you can either keep or personalise yourself and give to the recipient of the gift so that they know they have contributed to the vital work of the RNLI. Unfortunately, due to the vast amount of virtual gifts that are purchased we are unable to personalise the cards ourselves.

We do hope that you will carry on supporting the RNLI by using our online shop in the future

Customer Services Team
17-Feb

RNLI Leather Wristband

Service
Product

Service rating : excellent lay out
Product: need to investigate using a magnet type connection.

No Comment
16-Feb

Personalised Christmas Teach Children Across the W

Service
Product
Latest
Service
Product

Service rating : made my request the man kept repeating it then he explained it to me asked again if i was sure then at the end said is that all you want
Product: had the card signed on behalf of 3 0f us then it was signed again but better than last year when i only recieved 1 of the 2 items

16-Feb-2015
good variety like the virtual gifts

Read more
No Comment
16-Feb

Portable Power Washer

Service
Product

MY ONLY COMPLAINT IS THAT THE WEBSITE TRIED TO LOAD UNCERTIFIED SCRIPTS WHILST I WAS ON LINE NOT SOMETHING I WOULD EXPECT FROM THE RLNI

No Comment
16-Feb

RNLI Cufflinks

Service
Product

Service rating : Good site
Product: Postage at £5 seemed a little steep or a small light package, but I appreciate it is a standard fee. May be better to allocate the p&p within the item price

No Comment
14-Feb-2015

Courage on Our Coasts Bag - Birth of a Lifeboat

  • Customer also reviewed:
  • RNLI Cufflinks
Service
Product

Service rating : Very simple to use, and pleased you take Paypal!
Product: Very nice bag, a lovely picture. Didn't realise it was limited edition, which is a bonus.

No Comment
14-Feb-2015

Weather Station

Service
Product

Service rating : The item was received very quickly after my order was placed which was pleasing as I have some bad experiences with late delivery with orther companies
Product: It was easy to work, I soon got the hang of it

No Comment
14-Feb-2015

Courage on Our Coasts Bag - Proud Chest

  • Customer also reviewed:
  • Courage on Our Coasts Bag - Birth of a Lifeboat
Service
Product

Service rating : AAA
Product: AA

No Comment
14-Feb-2015

Courage on Our Coasts Bag - Proud Chest

  • Customer also reviewed:
  • Courage on Our Coasts Bag - Birth of a Lifeboat
Service
Product

very prompt service

No Comment
13-Feb-2015

In All Weathers Cruet Set

  • Customer also reviewed:
  • RNLI Hip Flask
Service
Product

Service rating : I did have an incorrect item on my delivery but I emailed the RNLI shop & they quickly resolved it for me & sent the correct item out. So very good customer service.
Product: A fun item

No Comment
13-Feb-2015

Storm Force Membership

Service
Product
Latest
Service
Product

Service rating : Happy with the service
Product: My young grandson absolutely loved the pack, will definitely be renewing each year

13-Feb-2015
Lots of choice towards good cause

Read more
No Comment
12-Feb-2015

Personalised Christmas Get a Grip Sea Boots

  • Customer also reviewed:
  • Christmas Get a Grip Sea Boots
Service
Product

Not as easy to manage as I had hoped

No Comment
11-Feb-2015

Courage on Our Coasts Bag - Cupcakes

  • Customer also reviewed:
  • Courage on Our Coasts Bag - Proud Chest
  • Weather Station
Service
Product

Service rating : A good range of goods, well displayed.
Product: Delightful bag, really pleased. It will be very useful.

No Comment
11-Feb-2015

Weather Station

  • Customer also reviewed:
  • Tamar Lifeboat Mug
Service
Product

Service rating : Ordered shopping bags, mugs,and weather station. All came within a few days. Thank you for your excellent service and communication.
Product: Would have rated it excellent but the instructions that come with it are poor. Have had it 2 weeks now and its still not working correctly, although is doing most of the things it should. Cannot get the moon phases to work correctly.

Read more
No Comment
11-Feb-2015

Harbourside Tea Towel

  • Customer also reviewed:
  • Weather Station
Service
Product

Service rating : service is swift and polite
Product: as above

No Comment