RNLIshop Reviews

Consumer ratings of RNLIshop

Feedback for www.rnlishop.org.uk has been compiled from 26237 Customer Reviews

  • Feefo member since
  • 09/03/2010
  • RNLIshop raises profit for the charity through its mail order catalogue, online shop and retail shops. We have 141 shops in the United Kingdom and Republic of Ireland, and they are all staffed by volunteers. 100% of profit goes directly towards saving lives at sea.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.rnlishop.org.uk
17 Hour(s) ago

RNLI Flag Sweatshirt

  • Customer also reviewed:
  • Flag Fleece - Red - XL
Service
Product

Very good quality colour and size as expected Delhi
Delivered promptly

No Comment
30 Hour(s) ago

Steven Bear

Service
Product

Service rating : I have never ordered anything from RNLI. Somebody has entered the wrong email address by mistake. I live in California.
Product: I have never ordered anything from RNLI. Somebody has entered the wrong email address by mistake. I live in California.

No Comment
30-Mar

235' Upcycled Lifejacket Wallet

Service
Product

Service rating : Efficient & courteous service
Product: Stylish, bespoke & sensible sized wallet. The business

No Comment
25-Mar

Lifesaver Tea

Service
Product

Service rating : Unable to buy online as problem with payment system - spoke to very helpful woman on phone and was able to place order with her
Product: I send the tea to my cousin in USA and she wont have any other brand!

No Comment
23-Mar

Guernsey Sweater - Navy - Lge

Service
Product

Service rating : I attempted to order this item on 26 Oct, to be sent to our son-in-law in the R. of Ireland.This seemed to freak your operator out, even though the catalogue offers overseas to ROI..After some time during which he completely failed to sort it out, I asked to speak to his Supervisor, and it was left that I would be rung back. No call came, so on 27 Oct I rang again-spoke to a lady who processed the order quickly and efficiently.
Product: It has since been delivered speedily to our son-in-law . He is delighted with it and we have had our faith in the RNLI shop restored.

Read more
Thank you for your comments regarding our online catalogue and we are sorry to hear that you experienced problems whilst placing your order.

This is clearly a training issue that we will be following up with those concerned and thank you for bringing this matter to our attention. Please accept our apologies for any inconvenience that you were caused and we are pleased to hear that your son-in-law received his Guernsey Sweater.

Thank you for your support of the RNLI which is very much appreciated and we do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
20-Mar

Crew Aerial Topper

  • Customer also reviewed:
  • RNLI Leather Wristband
Service
Product

Service rating : No problems , good and efficient service
Product: Bought two, but one was broken. I'll have to refit his helmet, nothing major

No Comment
19-Mar

Seasonal Selection Hamper

  • Customer also reviewed:
  • Delectable Delights Hamper
Service
Product

Service rating : Always excellent service.
Product: Most enjoyable.

No Comment
17-Mar

Best of Scotland Hamper

Service
Product

Friends were delighted

No Comment
17-Mar

Best of Scotland Hamper

Service
Product

Service rating : your service was very good
Product: it wasn't worth the money. I would not buy another one

Read more
Thank you for your comments regarding our online catalogue and we are sorry to hear that you were disappointed with your purchase of the Best of Scotland Hamper.

We aim to sell a high standard of product, constantly monitoring the quality of the merchandise, so all feedback is appreciated, however this particular view is not one that has been brought to us before regarding the hamper.

We will certainly take your observations into consideration when selecting the range next year and do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
17-Mar

Delectable Delights Hamper

Service
Product

Please contact me as you delivers a hamper to my neighbor for me and I have not been charged for it on my paypal account

No Comment
17-Mar

Brain Workout

  • Customer also reviewed:
  • Polo Shirt - Pale Blue - Lge
  • Beside The Sea Mini Notecards
  • etc.
Service
Product

Service rating : We always supported RNLI through the shops when out and about. now we are house bound we had been unable to do this. I thought I'd look to see if there was an online shop and was very pleased to find it. The site was easy to get round and I quickly found the items I wanted and several more!
Product: This is a fun item to have on the coffee table and gets a few laughs as folk have a go. It seems to test the best brains.

Read more
No Comment
15-Mar-2015

I Never Knew That About the River Thames

  • Customer also reviewed:
  • USP Arrangement
Service
Product

Service rating : easy to find things
Product: A great read. I had not seen this before

No Comment
15-Mar-2015

Deer Place Setting for 4 - 12 pcs

  • Customer also reviewed:
  • Georgie Bear
Service
Product

Sorry guys, you have the wrong email address. I have never ordered anything from your site. I live in California.
Thanks
Ian

No Comment
14-Mar-2015

The Big Christmas Rescue

Service
Product

Service rating : Efficient and speedy delivery
Product: A wonderful book cherished by my great grandson!

No Comment
10-Mar-2015

Temple Beads Earrings - Sea

  • Customer also reviewed:
  • RNLI Socks
  • Pack of 3 T-shirts Sml
  • etc.
Service
Product
Latest
Service
Product

Service rating : first class
Product: up to stndard

10-Mar-2015
I enjoy using the shop and do so regularly

Read more
No Comment
09-Mar-2015

Christmas Harbour Bi-lingual Welsh/English

  • Customer also reviewed:
  • Longstone Solar Lighthouse
  • 'WRITE ON' Notebook
  • etc.
Service
Product

Service rating : Parcel arrived promptly and all goods were as advertised.
Product: One of the few charities who sell bilingual cards. Loved the illustration.

No Comment
02-Mar-2015

Pocket Diary with Pencil - Orange

Service
Product

Service rating : Very friendly and helpful
Product: It is the second time that I have bought this item !!

No Comment
01-Mar-2015

Tamar Lifeboat Mug

  • Customer also reviewed:
  • Georgie Bear
  • Wristbands
  • etc.
Service
Product

Service rating : good service and good company
Product: good

No Comment
27-Feb-2015

Fire Resistant Security Box

Service
Product

Service rating : Speedy delivery ; almost arrived before I had ordered!!
Product: Well constructed for the purpose

No Comment
24-Feb-2015

Pocket Diary with Pencil - Orange

Service
Product

The diary arrived o k after a few days.
I thought nearly £5 postage for a tiny diary was rather high.

No Comment
24-Feb-2015

Magnetic Windscreen Cover

Service
Product

Service rating : prompt delivery
Product: appears very satisfactory -not yet tried in frost!

No Comment
21-Feb-2015

Robin Hand Towel - White

  • Customer also reviewed:
  • Snow Badgers
  • Secret Santa
  • etc.
Service
Product

Ordered early Jan and when I queried were order was they said it failed to process but hadn't told. Did it again and then found some items now out of stock, eventually received order in Feb.

Read more
Thank you for your comments regarding our online catalogue and we are sorry to hear that you experienced problems placing your order. We will contact the relevant department to see what happened on this occasion and to see if we can make improvements for the future; thank you for bringing this matter to our attention.

We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
21-Feb-2015

Time of our Lives Jigsaw

Service
Product

Service rating : prompt delivery
Product: great jigsaw

No Comment
21-Feb-2015

Courage on Our Coasts Bag - Proud Chest

Service
Product

Service rating : Pleasant and helpful by phone
Product: Exactly hat we wanted

No Comment
20-Feb-2015

'WRITE ON' Notebook

  • Customer also reviewed:
  • Coastal Christmas
  • Harbourside Tea Towel
  • etc.
Service
Product

Service rating : I like the choice
Product: Love it

No Comment