RNLIshop Reviews

Consumer ratings of RNLIshop

Feedback for www.rnlishop.org.uk has been compiled from 26299 Customer Reviews

  • Feefo member since
  • 09/03/2010
  • RNLIshop raises profit for the charity through its mail order catalogue, online shop and retail shops. We have 141 shops in the United Kingdom and Republic of Ireland, and they are all staffed by volunteers. 100% of profit goes directly towards saving lives at sea.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.rnlishop.org.uk
46 Hour(s) ago

235 Red Wash Bag

Service
Product

Service rating : RNLI originally sent the wrong item but replacement with correct item was very prompt.
Product: D-ring is nice idea but, being industrial strength, is very heavy so bag is slightly unwieldy for personal use. I now keep wash bag in the car for wipes/towel.

No Comment
20-May

RNLI Flag Fleece - Navy - XL

Service
Product

Service rating : Quick
Product: Ok quality, style good

No Comment
19-May

14-in-1 Multi Tool

Service
Product

Service rating : Excellent service
Product: Brilliant little tool, highly recommended

No Comment
18-May

In All Weathers Travel Cup

  • Customer also reviewed:
  • Flag Cap - Navy
  • RNLI Flag Sweatshirt
  • etc.
Service
Product

very satisfied

No Comment
18-May

RNLI Flag Sweatshirt

Service
Product

Service rating : It would have been useful to have a size guide e.g. to fit sizes 10, 12, 14 etc. rather than just small, medium etc.
Product: I wanted a plain, warm sweatshirt which would also help a good cause.

No Comment
18-May

Portable Power Washer

Service
Product

Service rating : Very professional and easy to talk to about produst
Product: Very good

No Comment
18-May

In All Weathers Travel Cup

Service
Product
Latest
Service
Product

Service rating : great range off goods what happened to the towels youonce sold?
Product: ideal for work

18-May-2015
I love the shop I always buy xmas cards note cards etc I wouldn't go any were else

Read more
No Comment
15-May

235' Upcycled Lifejacket Wallet

  • Customer also reviewed:
  • Storm Proof Umbrella
Service
Product

Service rating : Very quick delivery.
Product: A brilliant idea - bought as a present, it's previous 'life' makes it all the more special.

No Comment
15-May

Fire Resistant Security Box

Service
Product

Service rating : Good service
Product: Looks good but won't be testing it so hope it is.

No Comment
14-May

Personalised Rag Doll

Service
Product

Service rating : delivery was much delayed and each of the items came seperately
Product: the item was and still is described as " personalised " yet the embroidery to achieve this is an extra !!

Read more
Thank you for your comments regarding our online catalogue.
We have checked your order and we cannot see that any personalisation was provided. Should you wish to discuss this further, please contact us on 03003009916.

We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Retail Customer Services Team
13-May

Flag Cap - Navy

  • Customer also reviewed:
  • Polo Shirt - Navy - Large
Service
Product

Service rating : Very good catalogue and delivery of products was prompt
Product: I like the cap very much. Ideal for golf!

No Comment
13-May

Flag Cap - Navy

Service
Product

Service rating : Good service
Product: Very poor quality, I have an old cap that was good quality!!!!!!!!!!

Read more
Thank you for your comments regarding our online catalogue and we are very sorry to hear that you are unhappy with the navy flag cap that you recently purchased. We would be very grateful if you could contact the Customer Services Team on 0300 300 9916 with further details regarding this so that we can investigate the matter further, and should you wish to return the cap to us for a refund please let us know.

We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
11-May

Storm Force Membership

Service
Product

Service rating : Excellent service
Product: I bought 2 for my nephews, instead of easter eggs. They live just round the corner from the RNLI in Fleetwood. It's all for a great cause, I was at sea for 2 years and know the importance of their services.

No Comment
11-May

Protection for Rough Sea

Service
Product
Latest
Service
Product

Service rating : See below
Product: I did not purchase this item for my use, it was bought as a donation for the RNLI. Consequently I have never used it and so cannot rate it. In fact you should not be seeking my opinion on this purchase. I have already told you the item was bought as a donation, please stop sending me these emails

13-May-2015
This is quite ridiculous. You should be able to stop sending these kind of emails to people who have just bought items for the R N L I to use. You need to amend your procedures. Having been a donator why should I then be sent emails that are totally irrelevant. John collins

Read more
Thank you for your comments regarding our online catalogue and we are very sorry to hear that you are unhappy that we have contacted you following your order. The RNLI contacts customers after every product is purchased so that we can obtain feedback to improve our service to our customers and supporters, and although you did not actually receive a lifesaving gift, the virtual gift is viewed as a product.

We are sorry but we are unable to exclude individual customers from receiving these emails, however we do hope that this will not deter you from carrying on your support of the RNLI by using our online shop in the future.

Customer Services Team
11-May

Crew Key Ring

Service
Product

Service rating : Excellent service from all concerned
Product: Good quality

No Comment
11-May

14-in-1 Multi Tool

Service
Product

Service rating : Was a bit annoyed about not using bank card because i was buying a knife. If the information about that was there I didn't see it.
Product: I think Birthday tomorrow so gift not handed over yet!

No Comment
10-May

Perso Can Tote Bag

Service
Product

Arrived early

No Comment
10-May

Portable Power Washer

Service
Product

Service rating : Service is always good as is anything bought
Product: Does the job as expected

No Comment
09-May

14-in-1 Multi Tool

  • Customer also reviewed:
  • LED Torch
Service
Product

Web site good, but did experience a slight problem with ordering as alert did not come up when ordering multi-tool, had to phone to put order through. Will not stop me ordering again.

No Comment
09-May

Perso Kit Bag

Service
Product

Service rating : Brilliant
Product: It was for my Grandson in NZ who thinks it is "cool"!

No Comment
09-May

Personalised Babygro

Service
Product

Service rating : easy to use
Product: has been very well received

No Comment
08-May

Portable Power Washer

Service
Product

Good

No Comment
08-May

LED Torch

  • Customer also reviewed:
  • Travel Waistcoat
Service
Product

A very good cause and good Service

No Comment
07-May

14-in-1 Multi Tool

  • Customer also reviewed:
  • LED Torch
  • Belle and Boo Fudge Tin
Service
Product

I could not understand why the web-site would not allow me to conclude the purchase. There was no explanation until the agent on the 'phone explained that it was an age restricted product. The web shop should identify this to the purchaser and explain the reason

Read more
Thank you for your comments regarding our online catalogue and we are very sorry to hear that you experienced problems with your order.

There is an age verification (AV) symbol next to the 14-in-1 multi tool and if you click on the delivery information link next to the AV symbol the text advises that "The RNLI is a responsible retailer and as such we will not sell knives, scissors, alcohol or any other age restricted goods to anyone under the age of 18. We require your date of birth if you wish to purchase any products showing this symbol".

We will pass your feedback to the relevant department for their attention and do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
06-May

Belle and Boo Fudge Tin

Service
Product

The phone answered promptly and representative pleasant.

No Comment