Great Escapes Reviews

Consumer ratings of Great Escapes

Feedback for www.greatescapes.co.uk/ has been compiled from 696 Customer Reviews

  • Feefo member since
  • 10/07/2012
  • We’ve been in the short breaks business for more than 30 years and have a strong understanding of what makes up the perfect short break or weekend away. In a nutshell, what we offer are a range of quality short breaks and weekends away to the continent that are no more than 3 hours from a channel port and allow you to avoid the hassle of airports.

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Reviews

DateProductRatingCustomer ReviewReply from www.greatescapes.co.uk/
08-Aug-2016

Hotel du Dauphin

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Service rating : Good value breaks
Product: Central location, not too noisy. Parking difficult as may be expected in the centre of a medieval town. Good breakfast. Pleasant staff.

No Comment
25-Jul-2016

Mercure Trouville

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Service rating : As always it was a pleasure to deal with Great Escapes
Product: It's probably just been refurbished so very smart, but thankfully no smell of paint! They were happy to have our dogs staying. Nice staff, nice room, excellent breakfast. Trouville's a lovely town too.

No Comment
19-Jul-2016

Hotel Navarra

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Service rating : The booking process was so easy and the sales lady made it stress free! Very helpful and professional.
Product: Although our room was a little on the "snug side" it was beautifully appointed with an excellent ensuite shower room- all spotlessly clean.
Staff were credible- all spoke English and couldn't have been more helpful. Reception were particularly good and dining room staff were great- discreet but always there when you needed. We had a few conversations about Brexit as we are Europhiles and we were commiserating together- all very sad. Would recommend both Great Escapes and the Hotel Navarra to anyone. We had a fab time!! Thank you.

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No Comment
15-Jul-2016

Meurice

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Service rating : Very efficient service and friendly staff. Will definitely use again.
Product: Having used this hotel before we were disappointed to find that this time the hotel did not meet our expectations. The room was very small, the tea and coffee facility had not been replenished and when we requested at the desk for more we were told that there was none available. Breakfast was mediocre and lack of staff resulted in waiting for things to be replenished at the self service counter.

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What a shame you were disappointed with the hotel this time. We will pass on your comments to the General Manager.

05-Jul-2016

Hostellerie du Château des Tourelles

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Service rating : Great Escapes provide a travel service which is exceptional. I have been making my short break holidays in Northern France for many years and have never been disappointed. All is arranged down to the last detail with an efficiency which woujld be hard to beat. Looking forward to the next trip.
Product: The Chateau des Tourelles is a destination to die for. Nothing is too much trouble for the staff. We arrived early for our three day break and we were furnished with sandwiches and coffee in the lounge until our room was ready. An outstanding restaurant offer food to the highest standard in a friendly atmosphere, and the wine list provides for a large diversity of tastes. The rooms are spotless, and due to a disability we asked for, and got a ground floor room with shower. The grounds are just lovely and to sit out and enjoy the preprandial drinks before dinner. Heaven. Looking forward to the next visit

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No Comment
03-Jul-2016

Hotel Bryghia

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very welcoming

No Comment
02-Jul-2016

Hostellerie du Vallon

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Service rating : Very easy to use everything arrived in good time
Product: Nice position just outside of town centre within an easy stroll

No Comment
28-Jun-2016

Hostellerie du Château des Tourelles

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Disappointed that we had to waste time informing Customer Services at Folkestone of our passport details - this should have been done for us by Great Escapes

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So sorry you were disappointed that you had to provide your passport details at Folkestone. As explained in our recent email, our documentation confirms passengers should contact Eurotunnnel direct to do this before travel and we are sorry you were unaware.

28-Jun-2016

Hostellerie du Château des Tourelles

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Service rating : always a good service
Product: friendly staff and good food

No Comment
23-Jun-2016

Best Western Plus Hotel de la Paix Reims

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Service rating : Timely delivery of Travel paperwork and all in order when produced.
Product: Ideal for what we required!

No Comment
12-Jun-2016

Les Trois Mousquetaires

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Service rating : The service we received on the phone was very good, no complaints at all
Product: A comfortable hotel, and the room we booked with G.E. was reasonably priced, but the room which we booked separately at the last minute was very expensive. 160euros and 15 euros for breakfast. The food was good, but very expensive. The menu seemed to stay the same, the portions small due to "nouvelle Cuisine", which made the choice difficult. What you thought you had ordered was not always the case. Eating ã la carte was far safer, but expensive.

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No Comment
12-Jun-2016

Hotel Gravensteen

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Service rating : Excellent sevice
Product: Quirky hotel in centre of Ghent

No Comment
03-Jun-2016

Le Bristol

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Service rating : Good value and helpful
Product: Very impressed!
Would have been even better if they supplied tea making facilities

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Thanks for your great comments.
Whilst we English enjoy being able to make a cup of tea on holiday, unfortunately tea making facilities are not seen as a necessity in French hotels!

29-May-2016

Chateau Hotel Clery

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Latest
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Service rating : Customer service as it should be. I cannot fault the staff of Great Escapes, nothing is too much trouble for them in making our reservations.
Product: The Chateau Clery was an experience not to be missed. Arriving a little early we were greeted by a very friendly receptionist who took care of us in great detail, showing us to our room and taking care of the luggage. The restaurant is of a very high quality and the food exceptional, and having a comprehensive wine list. Is an added bonus. The Chateau is set in glorious grounds which are ideal for a stroll before the pre-prandial apperative which can be taken in a very comfortable lounge. This was our first visit there, but it won't be our last. Can't wait

19-Jun-2016
My wife and I have just returned from another fabulous three day break in the most beautiful chateau in Le Wast. G.E. are a company who really know about customer service. They have been arranging short breaks for us now for many years and I would hesitate to go anywhere else. How can you improve on perfection. We'll be back later in the year for another. Can't wait.
Thanks go to the entire team.

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No Comment
25-May-2016

Le Bristol

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Service rating : We were very restricted/specific about the dates we could travel, and Annabel was a star. I usually book online but on this occasion had to phone as we wanted an upgraded room and Annabel was superb liaising with the hotel to obtain an executive room for us, and kept us informed throughout.
Product: Well worth paying the extra for an executive room. Staff all excellent, many of whom have been there since our first visit some years ago. Good breakfasts, especially after I mastered the egg-boiling machine! Ideal location for us. Bar prices compare favourably with bars/restaurants in town. We will definitely stay here again.

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No Comment
17-May-2016

Novotel Ypres Centrum

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Service rating : couldn't fault anything about the trip and Great Escapes.
Product: as above

No Comment
15-May-2016

Best Western Plus Hotel de la Paix Reims

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Latest
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Service rating : Annabel brilliant. She took initial enquiry, twin room available, went to confirm next day with a colleague and apparently twin not available, I phoned Annabel later when she came on duty, she phoned hotel in Reims that I required and was able to offer me premium room, which is what I wanted in the first place.
Only downside was not given Eurotunnel ref number so had a bit of a delay checking in !
Next time I go to Reims will make sure Annabel makes arrangements
Product: Great premium room, nice and quiet, love 8th floor room. Hopefully back soon!

15-May-2016
Excellent. Ideal in organising a short break. No need to book everything yourself. Great Escapes do it all efficiently .

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Annabel will be so pleased to read your very kind comments! We look forward to you booking your next break.

15-May-2016

Le Clos Normand

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Service rating : Always pleasant to talk too and discuss requirements.
Product: good location on the beach

No Comment
13-May-2016

Hostellerie du Château des Tourelles

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Service rating : AS ALWAYS HASSLE FREE SERVICE.
Product: GOOD FRIENDLY SERVICE. EXCELLENT FOOD .COUD NOT BE BETTER.

No Comment
13-May-2016

Plaza Hotel Antwerp

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Service rating : Great Escapes offer quality great value short breaks in Europe.
I have found the staff very helpful offering good advice over the phone, and their hotels and locations in general have been excellent. I have used this company many times and have never been let down with my bookings. Well done Great Escapes team.
Product: A nice hotel in an excellent Antwerp location close to the city center
Rooms are large and although a little dated, offer good clean, comfortable accommodation and the hotel staff are happy to assist and help where possible. The hotel restaurant offers a very good breakfast buffet, with bar snack meals available in the evening. ( No a la carte menu available evenings )
Near by there are tram stops available to travel to city center locations, packed with restaurants and cafe's which make this an excellent location to visit Antwerp.
Tram tickets can be purchased from hotel reception and the staff are happy to give help and advice visiting city locations by tram.
The hotel has its own car parking with some near by metered Street parking.
Our stay at the hotel was very enjoyable and we will return to the Plaza Hotel

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What great comments! So pleased you find our service so good and thanks for the useful information you have provided for other guests at the hotel.
12-May-2016

Holiday Inn Le Touquet

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Service rating : first rate company and very friendly
Product: always helpful, will always greet you with a smile

No Comment
30-Apr-2016

Le Romantica

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Service rating : Efficient service as usual, no complaints whatsoever. Have used before and would definitely use again.
Product: Sad that Le Romantica don't have any restaurant for dinner but don't let that stop you, we are repeat stayers and had a great time.

No Comment
29-Apr-2016

Holiday Inn Le Touquet

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Service rating : Great Escapes have always (actually there was one occasion when they failed) been efficient. The girls are friendly and always do what they say they will.
Product: As usual, but still no acknowledgment that we are regular visitors, it may as well be the first time as opposed to the umpteenth. This is starting to spoil things slightly.

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No Comment
24-Apr-2016

Oud Huis de Peellaert

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Service rating : But dissappointed that when we booked we said that we need car parking space as we had been to hotel before
Product: Arrived to be gold we had to move car as no parking had been booked. Had to walk 7 minutes to the community car park each time

No Comment
20-Apr-2016

Chateau Hotel Clery

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As always!!

20-Apr-2016
Friendly, highly competent service and always interesting places to stay.

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No Comment