Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 109083 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

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Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
5 Hour(s) ago

Begonia Compacta 12 Mega Plants

service and deliveries

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I am sorry that your Begonias this year were not up to standard and were all the one colour. I can see a voucher was issued and now should have been received by post, Gardening Direct do value your comments and custom and we will look forward to hearing from you again, regards,

Emma Carter

Gardening Direct

7 Hour(s) ago

Carnivorous Plants Collection A

service very good

Read more
thank you for your review for Carnivorous Plants Collection for Gardening Direct. It's lovely to see that our service to you is excellent and your Carnivorous plants were of an excellent quality to. I do hope that your Carnivorous plants have been doing their job at keeping the slugs at bay, kind regards,

Emma Carter

Gardening Direct

29 Hour(s) ago

Tomato Supremo Cherry Red 1 Plant 9cm pot

Gardening Direct delivered as promised and in first class condition

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Thank you Mr Knight for taking the time to give us your review for Gardening Direct.

It is brilliant to hear that the packaging was prepared excellently, and that your Tomato plant arrived looking healthy and happy.

We are over the moon to hear that the fruits were delicious too!

We hope to deal with you in future, have a lovely day.

Kind Regards,
Sophie Watson
Customer Services

32 Hour(s) ago

Carnivorous Plants Collection A

Customer-friendly, always helpful over enquiries.

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Thank you very much for your review to Gardening Direct regarding your plants. We really appreciate your comments and are thrilled to know that our helpful and efficient staff are always here to help. We hope you are having a beautiful display this year and we look forward to hearing from you again soon.

Kind Regards

Courtney Wild
Customer Service

33 Hour(s) ago

Carnivorous Plants Collection A

The delivery is perfect. They make sure the plants arrive in good condition and are packed well. All the plants I have received have been in perfect condition.

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Good Afternoon Mrs Smith, thank you for talking to me earlier to discuss your Carnivorous Plants Collection. I'm happy to hear that one plant is showing new growth, please do call in as agreed if the other two plants fail in their growing. Gardening Direct do value your continued custom, have a lovely afternoon and enjoy your gardening, regards,

Emma Carter

Gardening Direct

44 Hour(s) ago

Shady Border Collection 6 Large Round Plants

Satisfactory

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Thank you for your review for Gardening Direct.

I have tried contacting you by phone, so we can discuss your Feefo Review further, however I could not reach you.

When you get the chance please feel free to call us on 01534 876494 or email myself at sophie@fpnl.net.

We look forward to hearing from you.



Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited

45 Hour(s) ago

Coreopsis Sunfire 24 Large Tray Plants

I personally would like Gardening Direct to sell a larger range of Hardy Perennials.
Year after year they sell the same range.
I do however occasionally still buy from this range.
I have to fill such a large Garden, and unfortunately have to buy the bulk of my plants elsewhere.
.

Read more
No Comment
45 Hour(s) ago

Lavender Munstead 1 Plant 9cm Pot

Goods were very well packed and arrived ok

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Thank you very much Mrs Allsop for taking the time to speak with me this afternoon.

We apologise that your lavender gave up the ghost! However I hope that the replacement produces lots of healthy fragrant buds.

If you ever need assistance or experience any issues please do give us a call and we can sort them as quickly as possible.


Kind Regards,
Sophie Watson
Customer Services

23-Aug

Coloured Grass Collection 24 Large Tray Plants

Never had anything less than excellent purchases. Healthy plants and well packed. Many thanks

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Thank you for your review to Gardening Direct regarding your recent order. We are delighted to hear you were and have always been completely satisfied with our service and products. We hope to hear from you again soon.

Kind Regards

Courtney Wild
Customer Service

23-Aug

Petunia Surfinia Classic (Trailing) 24 Large Plants

Always strong and healthy plugs

No Comment
23-Aug

Jasmine (Jasminium Officianale) 1 Plant 9cm Pot

arrived in good time although couple of stems broke

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Good Afternoon Mr Duff, I'd like to apologise for your Jasmine plant arriving with broken stems, this maybe the cause why the plant hasn't performed well. I can confirm I have issued a replacement which will be dispatched shortly, gardening Direct value your comments and custom, enjoy the sunshine, best wishes,

Emma Carter

Gardening Direct

23-Aug

Sweet Pea Fragrant Mix 24 LARGE Plants

  • Customer also reviewed:
  • Echinacea Cheyenne Spirit 12 Large Round PLant

Awful experience. Plants arrived very late (weeks after promised date). Little or no info given as to why. Will not use again and would not advise others to do so.

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thank you for your review for Gardening Direct. I have tried contacting you by phone and email so we can discuss the late dispatch on your Sweet Pea and Echinacea plants further. When you get the chance please feel free to call us on 01534 876494 or email myself at emma@fpnl.net. We look forward to hearing from you.

Emma Carter

Gardening Direct
23-Aug

Salvia Sizzler 12 Mega Plants

The best!!

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Thank you for your amazing review to Gardening Direct regarding your recent order. We are delighted to hear you were very satisfied with our service and products. We hope you are having a beautiful display this year from your plants and we look forward to the years ahead.

Kind Regards

Courtney Wild
Customer Service

23-Aug

Begonia Superba 1 Pre Planted Container

  • Customer also reviewed:
  • Petunia Tumbelina Scented Trailing Mix 1 Pre-Planted Basket
  • Osteospermum Pinks 1 Pre Planted Container

These were a gift and the recipient has been very pleased with them.
Also prompt help on delivery was received and appreciated.

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Thank you very much for your review to Gardening Direct regarding your recent order. We are delighted to hear you chose our product to send as a gift and we are glad to hear the recipient enjoyed them. We hope they are giving them a lovely display and we look forward to hearing from you again soon.

Kind Regards

Courtney Wild
Customer Service

23-Aug

Portulaca Lazy DAYS Trailing Mix 1 Pre-Planted Hanging Basket

Plants died when repotted. Reported and having a replacement sent out soon.

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I am sorry to hear that your Portulaca Lazy days plants died after re potting, I can see a replacement for a Pansy hanging basket has been issued and will be dispatched from mid September onwards, enjoy your evening, regards,

Emma Carter

Gardening Direct

23-Aug

Aquilegia Origami Mixed 12 Large Tray PLants

Postage and delivery excellent

No Comment
23-Aug

Jasmine (Jasminium Officianale) 3 Plants 9cm Pot

  • Customer also reviewed:
  • Deluxe Secateurs Half Price Offer 1 Pair

Arrived quickly

No Comment
23-Aug

Chilli Peppers Very Hot 6 Large Ready Plants

Good range of flowers/ plants.
Plenty of room for improvement with fruit & vegetables.

No Comment
23-Aug

Premium Geranium Collection 24 Jumbo Plants

My plants were delivered in good condition and within the stated time.

No Comment
22-Aug

Begonia Destiny 12 Mega Plants

Spot on

No Comment
22-Aug

Portulaca Lazy Days 2 Pre Planted Hanging Baskets

  • Customer also reviewed:
  • Mystery Plant Offer
  • Sweet Pea Sugar & Spice Trailing Mix 2 PRE pLANTED Hanging Baskets

very poor plants some of which never flowered

Read more


Thank you for your review for Gardening Direct.

I have tried contacting you by phone, so we can discuss your Feefo Review further, however I could not reach you.

When you get the chance please feel free to call us on 01534 876494 or email myself at sophie@fpnl.net.

We look forward to hearing from you.



Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited

22-Aug

Petunia Surfinia Classic Trailing Mix 2 Pre Planted Troughs

  • Customer also reviewed:
  • petunia Magica Mixed 12 Mega Plants
  • Hawaiian My Sweetheart Mix 2 Pre-Planted Troughs

Usually very good

Read more
I am sorry that you were disappointed with the Petunia trough that you received but it's fantastic to hear that more plants were dispatched for you. I'm happy that you were pleased with you other containers and plants and I do hope that they have all thrived, have a lovely evening, regards,

Emma Carter

Gardening Direct

22-Aug

Gazania Firecracker 70 Plants

Plants arrived on time and as promised.

Read more
thank you for your review for Gardening Direct. I have tried contacting you by phone and email so we can discuss your Gazania Firecracker plants further. When you get the chance please feel free to call us on 01534 876494 or email myself at emma@fpnl.net. We look forward to hearing from you.

Emma Carter

Gardening Direct

22-Aug

Begonia Apricot Sparkle 2 Pre-Planted Rattan Baskets

Usually an excellent company and service but on this occasion we had poor quality so I am going to say "good" to reflect the usual

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Thank you very much Mr Pratt for giving me the details of your order.

It was lovely speaking to you and we apologise for the misshapen basket and for the unusual, unhealthy growth of the plants you received.

We are more than happy to issue you these Autumn replacement baskets. If you experience any difficulties, please do contact us and try our best to fix any problems.

Kind Regards,
Sophie Watson
Customer Services

22-Aug

Petunia Trillion Bells Celebration Trailing Mix 2 Hanging Baskets

Always good strong and healthy plug plants

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Thank you very much for your positive feedback. We are very sorry to hear your Hanging Baskets were not as expected, if you have any issues at all you can always contact us on 01534 871 113. We hope your plants are giving you a beautiful display this year and look forward to hearing from you again soon.

Kind Regards

Courtney Wild