Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 75594 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

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Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
16 Minute(s) ago

Camellia Japonica Debbie 1 plant 9cm pot

Service
Product

Service rating : Plant arrived well wrapped in reasonable time
Product: This plant was a disappointment. it was thin and stringy, not a sturdy strong plant that I had hoped for. It was a present for a friend called Debbie so I was particularly disappointed in the quality.

No Comment
12 Hour(s) ago

Mixed Floral 2 Pre Planted Troughs

  • Customer also reviewed:
  • Sundaville Rose Star 2 Pre Planted Containers
Service
Product

Service rating : Maria Millen provided excellent customer care service and did her utmost to resolve my issue and I have no complaints. It is a pity I didn't receive the pre planted troughs though :-)
Product: I didn't receive this

No Comment
14 Hour(s) ago

Pansy Firecracker 100 Plants + 70 FREE

  • Customer also reviewed:
  • Camellia Japonica Alba Plena 1 Plant 3 Litre
  • Mystery Plant Offer
Service
Product

I was a bit dissappointed that my winter flowering pansies arrived at the end of July! The catalogue, in my opinion, should have made this clearer. From reading the catalogue my husband and I reckoned the middle of August was the approximate time. Two weeks in summer with holidays can make quite a difference.

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No Comment
35 Hour(s) ago

GERANIUM MIXED IVY TRAILING 2 PRE-PLANTED HANGING BASKETs

  • Customer also reviewed:
  • FUCHSIA TRAILING 2 PRE-PLANTED HANGING BASKETs
Service
Product
Latest
Service
Product

Service rating : The service is good, it is the delivery this end that is the problem.
Product: This was the delivery person's fault as did not leave until the 3rd time so plants had dried up leaves & flowers. But still waiting to hear back from gardening direct about a replacement.

20-Aug-2014
Service rating : Already commented
Product: I have already answered this, see above

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Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
36 Hour(s) ago

Pansy Grande Fragrance (Autumn)100 Plants + 70 FREE

Service
Product

Service rating : Packaging squashed as though trodden on. This is not the first time I have complained about the poor condition of plants and packaging on arrival.
Product: Hopefully most plants will survive.

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As Above
36 Hour(s) ago

Buddleia Pink Delight 1 Plant 3 litre

  • Customer also reviewed:
  • Buddleia Royal Red 1 Plant 9cm Pot
  • Sambucus nigra Black Lace 1 Plant 9cm pot
  • etc.
Service
Product

Service rating : Friendly customer service.
Product: Arrived looking very poorly but is now looking good.

No Comment
38 Hour(s) ago

Geranium Mixed Ivy Trailing 1 PRE-PLANTED HANGING BASKET

Service
Product

Service rating : Service from company excellent.
Product: Plants arrived in a rather dry condition, and somewhat bedraggled, and a lot of the trailing stems were damaged whilst in the packaging. After a good water, they did look a little better, but are not as good as I have had previously. Also no leaflet included in packaging for care of product.

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No Comment
38 Hour(s) ago

Pansy Colourburst 100 Plants + 70 FREE

  • Customer also reviewed:
  • Pansy Butterfly 100 Plants + 70 FREE
  • Mystery Plant Offer
Service
Product

Service rating : No Promblems
Product: Just the plants I needed

No Comment
39 Hour(s) ago

Pansy Colourburst 100 Plants + 70 FREE

Service
Product

Service rating : arrived at the right time as stated so service is good
Product: Poor may be too strong but the plants were not 'good' unfortunately they were very stretched and leggy so much so that they were bent over in the container. I have potted them up and they have lost the yellowness but are still a bit straggley, hopefully they will improve with time

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Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
42 Hour(s) ago

Osteospermum REGAL classic Purple 1 Plant 9cm Pot

  • Customer also reviewed:
  • Zonal Antik Geranium Violet 1 Plant 9cm Pot
  • Osteospermum Regal classic Purple 1 Plant 9cm Pot
Service
Product

Service rating : Very good service ,Plants are well packed and arrive in good condition.
Product: very pleased ,lovely plant and growing well.

No Comment
43 Hour(s) ago

Escallonia Apple Blossom 1 plant 3 litre

Service
Product

Service rating : lovely product, prompt service
Product: arrived in good condition, healthy good sized plant

No Comment
44 Hour(s) ago

Mystery Plant Offer

Service
Product

Service rating : Well packaged
Product: Dry and half dead

Read more
Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
45 Hour(s) ago

Buddleia Nanho Purple 1 Plant 3 litre

  • Customer also reviewed:
  • Buddleia White Profusion 1 Plant 9cm Pot
Service
Product

Service rating : delivery and quality of goods is generally well up to standard
Product: this plant was fine with good healthy growth. It is in the garden and settled in well

No Comment
46 Hour(s) ago

Pansy Butterfly 100 Plants + 70 FREE

Service
Product

Service rating : Very pleased with your customer service who are always helpful.
Product: Unfortunately the package on delivery was badly crushed and I was able to transplant only about two thirds of the pack which seem to have now survived. However you have kindly offered to send me 70 more for which I am grateful and await their delivery. Thank you.

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Thank you for your feedback. I notice that you have already contacted us for a resolution to your issue. I hope that this was satisfactory, but if not, we are here to help. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
46 Hour(s) ago

Petunia Tumbelina Scented Trailing Mix 2 Pre-Planted Hanging Baskets

Service
Product

Service rating : Simple ordering service.
Product: 2 plants in one of the hanging baskets had virtually died when delivered and could not be rescued.

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Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
47 Hour(s) ago

Pansy Butterfly 100 Plants + 70 FREE

Service
Product

Service rating : Excellent service. Great plug plants in very good condition and at a good price. Not really worth the effort in germinating your own seeds when you can buy them in these quantities and condition. Recommended
Product: Plug plants were delivered on time and in very good condition and with full growing-on instructions. Can't beat them!

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No Comment
47 Hour(s) ago

Floral Gift Coupon 10 Mixed Carnations

Service
Product

Service rating : FIRST CLASS AS USUAL
Product: EXCELLENT AS ALWAYS, KEEP UP THE GOOD WORK

No Comment
20-Aug

Climbing Rose Pink Heidelberg 1 Plant 3 Litre

  • Customer also reviewed:
  • Agapanthus Queen Mum 1 Plant 9cm Pot
  • Hybrid Tea rose sabina 1 plant 3 litre pot
  • etc.
Service
Product

Service rating : Good thanks looking forward to rest of delivery
Product: Not as expected. Not pink

Read more
Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
20-Aug

Petunia Tumbelina Scented Trailing Mix 2 Pre-Planted Hanging Baskets

Service
Product

Service rating : Good service, good prices
Product: Mother liked the plants as ordered, packaged fairly well, instructions to unpack could have been included?

No Comment
20-Aug

Tropical Canna Salmon 1 Plant 9cm Pot

  • Customer also reviewed:
  • Tropical Canna White 1 Plant 9cm Pot
  • Tropical Canna Bronze Scarlet 1 Plant 9cm Pot
Service
Product

Service rating : .quick delivery good website.
Product: Plant arrived very dry flower also flower on plant was dead.
.

Read more
Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
20-Aug

Pansy Oceana 100 Plants + 70 free

Service
Product

Service rating : The service is quick and the postage is free
Product: They are growing well indoors at present

No Comment
19-Aug

Mixed Floral Summer Instant 2 Preplanted Hanging Baskets

Service
Product
Latest
Service
Product

Service rating : service is never a problem with gardening direct I have always been happy with the sevice.
Product: the plants i ordered were out of stock how ever they sent me something else a million bells which isn't a problem as such except by the time i received them they were nearly all dead.

21-Aug-2014
Service rating : I have always had my plants from Gardening Direct with no problems what so ever and I will continue to trade with them
Product: the mixed floral never happened due to being out of stock so I was sent two baskets filled million bells which I did n't mind except they were not very happy and have since died

Read more
Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
19-Aug

Petunia Tumbelina Scented Trailing Mix 2 Pre-Planted Hanging Baskets

Service
Product

Service rating : Very easy to order & given details of despatch.
Product: Good flowering plants, with several different colours

No Comment
19-Aug

Petunia Tumbelina Scented Trailing Mix 2 Pre-Planted Hanging Baskets

Service
Product

Service rating : Not altogether impressed
Product: They arrived worst for wear one basket improved but the other has not improved very disappointed will not buy from them again

Read more
Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Louisa Pallot

Gardening Direct
19-Aug

Mixed Carnations 10 Stems

Service
Product

Service rating : I have been using the Gardening Direct mail order service for several years and find it both efficient and reliable. The staff who man the phones are always most helpful and friendly.
Product: I sent 3 lots of carnations to friends recently and they all told me how delighted they were with the quality and colours of the flowers. They were delivered on the right days and in one case at really short notice which made me feel very relieved as I had inadvertently forgotten this friend's birthday!

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No Comment