Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 114066 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

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Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
15 Hour(s) ago

4lbs Jersey Royals + 9cm pot of Jersey Grown Mint & Jersey Butter

Always excellent service never had a problem,

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Good Afternoon Mr Cooper, many thanks for responding to the review for 4lbs Jersey Royals + 9cm pot of Jersey grown Munt & Jersey Butter for Gardening Direct. It's fantastic that our service to you has always been excellent with no problems and you enjoyed your tasty Royals for Christmas dinner. Our next despatch for Jersey Royals will be Spring and Easter, regards,

Emma Carter

Gardening Direct

19 Hour(s) ago

FREE Letts 2017 Diary Offer

Handle my enquiry very well.

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Good Morning Mr Attrill, thank you for responding to the review for the Free Letts 2017 Diary for Gardening Direct. I'm delighted at hearing that our staff dealt with you enquiry very well, Gardening Direct aim to provide a high level of customer service to all their customers. I do hope your Letts diary comes in handy and they are of an excellent quality, have a nice day, kind regards,

Emma Carter

Gardening Direct

16-Jan

Azalea with Diary

  • Customer also reviewed:
  • 10 Mixed Christmas Carnations with Mowbray Bear

The diary was omitted when the order was sent, however Gardening Direct responded quickly when notified of the error.

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Good Morning Mr Pardoe, many thanks for your review for the Azalea with Diary for Gardening Direct. My apologies for the diary not arriving with your order but I'm pleased that one was sent out promptly. Gardening Direct do value your custom and comments, enjoy your day, best wishes,

Emma Carter

Gardening Direct

15-Jan

Own Use Boot Planter with Red Pansies

  • Customer also reviewed:
  • FREE Letts 2017 Diary Offer

service very good most of my plants grow well but I have a constant battle with rabbits! (not your fault!)

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Thank you very much for your comments regarding the Gift Reindeer Boot you ordered for your friend as a gift. This is lovely, we hope the Pansies look lovely in the colder months.

We understand the difficulties that gardening entails, we hope you can find a way to deter them!

Thank you again from Gardening Direct and have a lovely week.

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113
13-Jan

7 Scented Indoor Hyacinth in a Rustic Basket

  • Customer also reviewed:
  • Gift Robin Planter with White Pansies
  • FREE Letts 2017 Diary Offer

Very good

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Thank you Mrs Luck for your review for Gardening Direct.

It is brilliant to learn that your friend was pleased with their Hyacinth Basket and that you found our service to be good.

It is always lovely to hear from our satisfied customers and I hope we carry on delivering a great level of customer care to you.

We look forward to dealing with you in future.

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113
12-Jan

15 Mixed Christmas Carnations

  • Customer also reviewed:
  • FREE Letts 2017 Diary Offer

First class service

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many thanks for your review for 15 Mixed Christmas Carnations for Gardening Direct. I am so pleased to see that you rate our service first class and product quality excellent. Our carnations are delightful, long lasting and recipients are always so happy to receive them, have a lovely weekend, regards,

Emma Carter

Gardening Direct

12-Jan

FREE Letts 2017 Diary Offer

always good quality

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Good Morning Mrs Byles, It's lovely to receive your review for the Free Letts 2017 Diary for Gardening Direct. I'm delighted to see that our service and products are both of a good standard, the Letts diaries are useful and are of a fantastic quality, have a good day and enjoy your weekend, best wishes,

Emma Carter

Gardening Direct

11-Jan

7 Scented Indoor Hyacinth in a Rustic Basket

Gift of hyacinths and basket arrived on Christmas Eve as planned , very well received. Developing and growing well. Excellent efficient and helpful, very pleasant telephone staff too!

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Thank you Mrs Jackson for taking the time to give us your review for Gardening Direct, it is fantastic to hear about your order with us.

It is brilliant that we provided you with excellent service and I hope that the Hyacinth Basket flourishes and gives the recipient beautiful scented blooms.

Ensuring customers have experiences such as yours is our main goal, and we are extremely pleased to have accomplished this.

We cannot wait to deal with you in future.

Have a lovely week.

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113
11-Jan

Fresh Jersey Royal New Potatoes 4lbs (1.8KG)

Have used this company for a good many years now and have recommended them to several friends

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Good Morning Miss Morris, thank you for your review for the Fresh Jersey Royal New Potatoes 4lbs for Gardening Direct. I would like to thank you for your loyal continued custom with Gardening Direct and I'm delighted that both our level of service and product quality is excellent. Jersey Royals are extremely tasty, our next despatch is for Spring and Easter, best wishes,

Emma Carter

Gardening Direct

11-Jan

Over £50 Spend Offer 170 Grow On Trays

Good

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we are pleased at receiving your review for the over £50 Spend offer 170 Grow on Trays for Gardening Direct. Many thanks for rating our product excellent and our service to you good. Our grow on trays are brilliant and are a very popular product, Gardening Direct do value your custom and comments, have a lovely day, regards,

Emma Carter

Gardening Direct

11-Jan

LED Santa Water Spinner

Always willing to oblige

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Good Morning Mrs Burgin, many thanks for your review for the LED Santa Water Spinner for Gardening Direct. I am delighted that both our service and products are of an excellent standard. I have the Santa water spinner and it is lovely, it's so nice to watch the colours changing and does attract many compliments, kind regards,

Emma Carter

Gardening Direct

11-Jan

4lbs Jersey Royals + 9cm pot of Jersey Grown Mint & Jersey Butter

the order was just what i wanted lovely baby new potatoes the mint was also good and still growing on my kitchen window sill i used some in my lovely potatoes at chrisnas time and made mint sauce as well .I tossed the cooked potatoes in the Jersey butter scrumptious

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Good Morning Ms Spencer, we do appreciate receiving your glowing review for 4lbs Jersey Royals + 9cm pot of Jersey grown mint & Jersey Butter for Gardening Direct. I'm delighted to hear that the Jersey Royals received were just what you wanted, they are delicious and taste wonderful. Our next despatch for Royals is spring and Easter, enjoy your day, regards,

Emma Carter

Gardening Direct

10-Jan

Fresh Jersey Royal New Potatoes 4lbs (1.8KG)

I had difficulty recieving my potatoes because the wrong address had been put on them but the member of staff that dealt with my enquiry was really good and went out of her way to solve things.

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Good Morning Mrs Hutcheson, we are pleased to receive your review for the Fresh Jersey Royal New Potatoes for Gardening Direct. Many thanks for rating both our service and products excellent, I'd like to apologise for the delivery issue, the address was correct on the order, it is possible that this order was delivered to the wrong address by our carrier. I can see that you have been reimbursed according, enjoy the rest of your day, regards,

Emma Carter

Gardening Direct

10-Jan

15 Red Christmas Carnations with Gold Foliage

  • Customer also reviewed:
  • 10 Red Christmas Carnations with Gold Foliage
  • FREE Letts 2017 Diary Offer

Atrocious handling of order . Two bunches ordered for delivery to daughters before Christmas. One received OK, the 2nd wrongly delivered to myself TWICE despite contact by phone. Correct delivery finally received on 5th January!

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Good Afternoon Mr Thomas, thank you for your time earlier to discuss your Christmas order for carnations further. Once again apologises for both errors in sending the carnations to yourself instead of the recipient. As discussed a goodwill voucher is in the post for you and will arrive shortly, have a good day, regards,

Emma Carter

Gardening Direct

10-Jan

15 Red Christmas Carnations with Gold Foliage

  • Customer also reviewed:
  • FREE Letts 2017 Diary Offer

I had two separate orders of 15 Red Christmas Carnations delivered. One tomy daughter in Worcestershire and one to my daughter-in-law in Cumbria. They both rang me to give their thanks.

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it's good to receive your review for the 15 Red Christmas Carnations with Gold Foliage for Gardening Direct. Thank you for rating our service and products good. I do apologise for the damaged carnations that you sent to Worcestershire, I can confirm I have issued replacement mixed carnations which will arrive on the 16th January. Please do call in or email, to report any damaged deliveries and we will be more than happy to replace,
kind regards,

Emma Carter

Gardening Direct

10-Jan

FREE Letts 2017 Diary Offer

Used them for years, good products, well packed, and the right price, last order quality not as good as normal, but normally 100%

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Thank you very much Mr Bedworth for taking the time to give us your review for Jersey Plants Direct.

We work hard to maintain a high level of customer service, so it is wonderful to hear your experience with us.

It is also brilliant that you are more than satisfied with your plants and packaging of our products.


Thank you for letting us know you were happy with your Letts Diary, we hope to deal with you for seasons to come!

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113
10-Jan

FREE Letts 2017 Diary Offer

excellent service

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Thank you very much for taking the time to give us your review for Gardening Direct.


We are so happy to hear about your experience with ourselves, we hope that we can continue to deal with you for seasons to come.

Its fantastic that you managed to take advantage of our Letts Diary offer.

Have a lovely week.

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113
10-Jan

FREE Letts 2017 Diary Offer

Packaging wa good but a fair amount of compost had spilled out.

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Good Afternoon Mr Slather, I'm sorry to hear that your plants arrived dislodged and compost had spilled out. If you do have any growing issues with these plants please do call or email me, emma@fpnl.net and I will be happy to help, regards,

Emma Carter

Gardening Direct

10-Jan

Mixed Carnations 20 Stems

The flowers were a birthday gift and as always the comment from the recipient was very positive plus the fact they arrived spot on the day.

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Thank you Mr Haycox for your kind words regarding Gardening Direct.

We are over the moon to learn that your Carnations arrived in lovely condition and got to the recipient on the date required.

It is always a pleasure to learn that we have succeeded in delivering good plants and service.

Thank you for letting us know, and we hope to hear from you in future!

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113
10-Jan

Fresh Jersey Royal New Potatoes 4lbs (1.8KG)

First Class service.

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Thank you very much Mr Dickson for taking the time to give us your review for Gardening Direct.

We appreciate you commending our service, and we are extremely glad that you found the Jersey Royals to be of the standard you are used to!

We hope that you had a lovely festive season and wish you the best in the New Year.

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113
10-Jan

3 Cyclamen in a Rustic Basket

Prompt delivery. Basket was in great order on arrival.

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thank you for your review for 3 Cyclamen in a Rustic Basket for Gardening Direct. We do appreciate your rating on both service and products being excellent, with a prompt delivery and recipient being delighted with their gift on arrival, Gardening Direct value your comments and custom, enjoy your afternoon and evening, kind regards,

Emma Carter

Gardening Direct

10-Jan

20 Red Christmas Carnations with Gold Foliage

  • Customer also reviewed:
  • FREE Letts 2017 Diary Offer

Plants too often fail to meet actual descriptions; and, despite numerous complaints in the past, they still use the same courier - which just throws plants around! As well as these carnations, I ordered hyacinths - which were supposed to be ready by Xmas. They were clearly NOT ready for Xmas (they started flowering several days afterwards) AND the box in which they came had been thrown around in transit, so that several of the bulbs and much of the soil had been dislodged everywhere. I shall not be making similar orders in future.

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thank you for your review for Gardening Direct. I have tried contacting you by phone and email so we can discuss your Christmas order for Carnations and the Hyacinth further. When you get the chance please feel free to call us on 01534 876494 or email myself at emma@fpnl.net. We look forward to hearing from you.

Emma Carter

Gardening Direct

10-Jan

FREE Letts 2017 Diary Offer

happy with the service

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thank you for taking the time to review the Free Letts 2017 Diary for Gardening Direct. I'm pleased that you are happy with our service to you and were pleased at receiving your free diary. Gardening Direct value your continued custom and we will look forward to hearing from you again, best wishes,

Emma Carter

Gardening Direct

10-Jan

Gift Welcome Cyclamen Deluxe Basket Stand with Teddy Bear

  • Customer also reviewed:
  • FREE Letts 2017 Diary Offer

Excellent service from ordering to delivery

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Good Morning Mrs Geary, we are thrilled at receiving your review for the Gift Welcome Cyclamen Deluxe Basket stand with Teddy Bear for Gardening Direct. Many thanks for rating our service excellent from ordering to delivery. I'm delighted that your friend was so pleased with their Cyclamen gift for Christmas, they are lovely and do last well, we do value your comments and custom, regards,

Emma Carter

Gardening Direct

10-Jan

FREE Letts 2017 Diary Offer

I have dealt with gardening direct for a number of years and am happy to recommend to anyone.

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Thank you for your loyal custom over the past years, it is always lovely to hear from our long time customers.

We are glad you managed to take advantage of our Free Letts 2017 Diary Offer, we hope you find it useful in the New Year.

Thank you again for taking the time to give us your review for Gardening Direct.

Kind Regards,
Sophie Watson
Customer Service
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113