Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.
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Uninformed customer service representative. Order was advertised as available from mid-September and was finally delivered at the end of October
Service rating : Always had good service. But condition of plants after being thrown around in the post has not been good for last couple of years. Especially if I am not at home and the plants are taken back to the depot for delivery the next day.Product: I have always been highly delighted with your plants over the many years of dealing with your company. However the last two years, I have not been quite so pleased. Last year I thought it might be down to me but this year its the same. The problem is the packaging. By the time they reach here, they are not looking at all good and it takes a long time for them to recover and they dont seem to catch up. I probably wont be buying any more as I think it better practice to buy locally and buy the plants when I can actually see them. Thank you for your past good service.
cant believe your asking for this.its the worst service i have dealt with in 20years on the net put the first order in 3 weeks before my mothers 80th birthday got nothing,blamed planes boats vans.
the second and final order came three weeks after the date given on the website,give it up its terrible,
Service rating : service as usual was very goodProduct: wrong size of plants sent
Service rating : Dear Sir I was very disappointed with state of the parcel delivery service.Product: All the plants were tipped out of their pots and drying out, most if not all plants are not picking up from their very poor delivery handling.
Service rating : Internet ordering was good. As I had to complain I was disappointed that the call centre was not the Company's customer service department - they did appreciate the products they were dealing with even when I sent photos.Product: I had to complain about the quality of the plants sent as a gift. Although these were replaced it should not have been necessary to embarrass the recipient by bringing to my attention the extremely poor quality of the gift.
Service rating : No comment requiredProduct: I will look forward to next year before I can really make an honest comment
Qulaity allways sells its self.
Service rating : The service has always been goodProduct: Some of these plants died they didn't seem very good quality compared to plants that I have had from you in the past, a little dissapointing
Service rating : Good, but still wish they would email when goods are on-route.Product: Difficulty to know until next year, as they are just sticks at present.
Service rating : I have been using Gardening Direct for a number of years now and have always been very pleased with all my purchases.Product: As I have only just put these plants in the garden I cannot say how they will perform but they were in very good condition when they arrived.
Service rating : I am absolutely delighted for the service and quality of plants I receive from Gardening DirectProduct: Plants were delivered in perfect condition and I can't wait to see them in bloom next year. Many thanks
The quality of the plants is excellent the service is also excellent. I will certainly be buying from Gardening Direct again.
Service rating : Improved now packaging for transport improved for protection.Product: This requested order , unavailable at last minute , and replaced without discussion or notification with smaller pansy plants & wallflowers. I probably would have preferred a refund . I had finished planting out for winter , & just needed a few big ready to go out antirrhinums , as. They give such good colour. Had already planted out pansies and wallflowers month before. So these pl ants still sitting in greenhouse.
Service rating : Service good delivery as promisedProduct: Of the 45 plants have grown on 44
Ordering is easy - delivery is prompt - plants are in a good condition
Service rating : this time there was a delay with delivery and it took 3 e mails before I got the orderProduct: didn't arrive and was sent replacement which were not the variety ordered. however they were good quality plants and are now flowering in the garden so not too disappointed
Service rating : I have always found their products and service to be very goodProduct: First pack arrived in a poor state, but were soon replaced after I complained about them - thank you
Service rating : As usual ,i have no complaints about any of the plants i ordered and they arrived very quickly and in fine conditionProduct: Speedy delivery ,superb plants and as always am very happy to buy from Gardening Direct.Many thanks .
Service rating : Good quality plants at a good priceProduct: Good quality plants with good root system
Good company to. Deal with.
Service rating : quick deliveryProduct: all arrived in good condition
Service rating : SERVICE WAS REASONABLE ENOUGH BUT NOT PRODUCTSProduct: SUPPOSED TO BE WINTER FLOWERING BUT IT DOES NOT SAY WHICH WINTER AND RATE AT WHICH PLANTS ARE GROWING WILL PROBABLY BE AROUND 2020
Service rating : I have always experienced good serviceProduct: Plant condition not good
Service rating : Products always received in good condition.Product: Look fine. Time will tell!